Best Western Plus Lackland Hotel & Suites

On 5/16/26, water was cut off in the evening for over 5 hours. The staff never informed us they would be shutting off the water. When we called to ask how much longer the water would be off, they said about an hour. Three hours later I called back and they said water should be on in 30 minutes. Finally around 10pm the water was turned back on. We were late for a party because we were unable to shower and get ready.

Hotel was clean and easy check in would stay again for sure

The room was old and the carpet felt dirty like it needed to be replaced. The bathroom had old, worn out tiles in the shower and did not drain well. Also, the elevator broke while we were there!

We loved everything about this hotel... comfortable beds, nice and comfortable L-shaped couch/pullout bed (my daughter just slept on the couch rather than pulling out the bed), great breakfast, yummy coffee machine, friendly and helpful staff. We were there for our son's graduation from BMT and had to leave VERY early on Wed. and Thurs. mornings and even though the hot breakfast wasn't ready at (the ridiculous hour of) 4:30am when we were leaving, they had already put out a few items like cereal, fruit, yogurt, and the waffle maker! Very accommodating! We were thoroughly impressed by this hotel and will stay there again whenever we're in the area!

EXCELLENT