The Rutland Hotel

Parking was easy. The welcome was warm and check-in was easy. The room was very clean with blackout curtains and a huge wet room style shower. Breakfast was great. The staff were excellent.

Friendly staff who went out of their way to help. Special thanks to Alison on reception. Lovely breakfast and ideal location for our visit to the neighbouring hospital. Building could do with a bit TLC but didn’t impact upon our stay.

Staff at reception where exceptional. Pleasant, helpful and thoughtfull. Free parking v nice breakfast

You get what you pay for and while there was nothing particularly wrong with The Rutland, you are aware you are staying in a budget hotel. The staff I spoke to were great but trying to order anything when reception werent available was pointless - didnt get served for a drink in the reception area and went to the room to order room service instead, which I cancelled after 20 minutes and no show - next time I'd book a premier inn or something rather than chance somewhere like this. Its a dated building and it shows - I feel like it has a specific target audience and I wasnt that

Shower in our room the thermostatic control was faulty . water was extremely hot and could not be regulated. Needs urgent attention as it s a safety issue.