Is parking available at the hotel?

Yes, nearby parking is available for EUR 45 per day, located approximately 328 feet away. Valet parking services are also offered.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available for a fee, served on weekdays from 6:30 AM to 11:00 AM and on weekends from 7:00 AM to 11:30 AM. Children aged 5 and younger can enjoy breakfast for free.

Does the hotel allow pets?

Yes, pets are allowed at the hotel for a fee of EUR 50 per accommodation, per day. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early check-in and late check-out may be available upon request, but additional charges may apply.

What accessibility features does the hotel offer for guests with disabilities?

The hotel features step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Specific details about bathrooms and pool access features are not provided.

Where is the hotel located in relation to key landmarks?

The hotel is centrally located in Madrid, just steps from Puerta del Sol and a 5-minute walk from Gran Via. It is 0.5 miles from both Plaza Mayor and the National Prado Museum.

What are the hotel's policies for guests staying with children?

Children are welcome at the hotel. Children aged 5 and younger can stay for free when sharing a room with an adult.

JW Marriott Hotel Madrid - Luxury in the Heart of Spain

Average nightly price at JW Marriott Hotel Madrid by month, last 12 months (USD)
Month	Average price
January	US$509
February	US$451
March	US$566
April	US$661
May	US$646
June	US$657
July	US$523
August	US$442
September	US$919
October	US$854
November	US$691
December	US$599

What guests think

At JW Marriott Hotel Madrid, travellers praise the central location near Puerta del Sol and the friendly, attentive staff, appreciate spacious modern rooms, but note limited amenities (no spa or pool) and mixed dining experiences, especially breakfast and room service.

Rooms are generally clean and comfortable, though a few note stained carpets, occasional street noise, or a view different from what was expected. Best suited to travelers wanting a polished city base over resort style amenities or elaborate breakfasts.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests like the well‑equipped gym, but some note limited amenities, citing no spa, pool, sauna, or steam and little beyond a restaurant and bar.

Related guest reviews

10

francisco

19 Oct 2023

·

Stayed 5 nights

Proponemos que abran un restaurante con vista panorámica

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10

Gianni

4 Oct 2023

·

Stayed 4 nights

Newly renovated and in a great central location. As stated in the Hotel description the room was "sound proof" but they must have forgot to tell the Police. (sarcasm) The "corner" room was very large and comfortable and with a very large bath, but a lot of empty space and missing closet space, a possible second sink and little accessories (like more hooks for bath robes, towels etc.)

10

Giovanni

7 Oct 2025

·

Stayed 6 nights

Hotel muito bem localizado, moderno, limpo e silencioso. Padrão de qualidade Marriot. Um local para voltar mais vezes.

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6

Erick

1 Jun 2025

·

Stayed 4 nights

No amenities, only a restaurant and bar, service was very good, but the carpet of the rooms and hotel in general are stain and looks dirty.

10

VALENA

13 Jan 2026

·

Stayed 5 nights

Excelente localização, equipe super prestativa e educada, quarto muito confortável, e academia bem equipada.

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10

Rodolfo

26 Dec 2025

·

Stayed 3 nights

Localização espetacular. Quarto grande e confortável. Manutenção em dia.

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6

William

2 Jun 2025

·

Stayed 2 nights

Great modern hotel. Breakfast poor at 45€ per head for continental breakfast. Rooms are spacious but amenities lacking. 4 sq shower when a bath could have been installed is pointless. No spa appointments available No pool or sauna or steam so not sure how it gets a five star status. I’d just say it was a modern 4 star. Very overpriced for a 4 star hotel as definitely was not five stars

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AI-generated summary based on recent guest reviews

Cleanliness

Reviews commonly describe the hotel and rooms as clean and well maintained, though one review reports stained carpets that looked dirty.

Related guest reviews

10

Barbara

22 Oct 2024

·

Stayed 2 nights

Clean, quiet, very attentive staff

10

PEDRO

31 Oct 2025

·

Stayed 4 nights

Habitación amplia muy amable el personal limpia buena cocina y servicio de room service

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10

Hyun ryung

28 Jan 2024

·

Stayed 2 nights

Comfortable and clean.

6

Caio

23 Oct 2025

·

Stayed 3 nights

We arrived in Madrid on October 12th, not realizing it was a national holiday. Unfortunately, the man at reception didn’t make us feel welcome—he seemed irritated and told us that most businesses would be closed and the city wouldn’t be fully functioning. Having just arrived from Rome, our second stop on our Euro tour, we felt quite disappointed. However, once we went out, we discovered the complete opposite—the city was vibrant and alive! Everything was open, the streets were full of people enjoying music, food, and celebrations. I still don’t understand why the receptionist gave us such a negative impression. It was also uncomfortable that he kept staring at us whenever we were in the lobby or near the elevator. We also had an unpleasant experience with room service—the food arrived cold and undercooked. Additionally, my room didn’t have the “city view” that was advertised; instead, it faced another building and looked more like a side street. On the positive side, the room itself was very clean, and the shower was excellent. Madrid is a beautiful city, and despite these issues, we still enjoyed exploring it.

10

Giovanni

7 Oct 2025

·

Stayed 6 nights

Hotel muito bem localizado, moderno, limpo e silencioso. Padrão de qualidade Marriot. Um local para voltar mais vezes.

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6

Erick

1 Jun 2025

·

Stayed 4 nights

No amenities, only a restaurant and bar, service was very good, but the carpet of the rooms and hotel in general are stain and looks dirty.

10

Rodolfo

26 Dec 2025

·

Stayed 3 nights

Localização espetacular. Quarto grande e confortável. Manutenção em dia.

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10

Jessica

13 Jan 2024

·

Nice, clean, excellent customer service.

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Rooms

Rooms are widely praised as spacious, modern, and comfortable with attractive views; a few note design tradeoffs such as limited storage or bathroom layout and occasional street noise or a view different from what was expected.

Related guest reviews

10

Gisselle

2 Jun 2025

·

Stayed 4 nights

Excelente ubicación, el tamaño de las habitaciones es excelente muy espaciosas y modernas

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6

Valerie

16 Jul 2023

·

Sehr schönes Hotel. Top Lage! Unser Zimmer war wunderschön. Alles sehr modern. Angestellte rundum sehr freundlich. Negativ: das Obst könnte frischer sein beim Frühstück, der Kaffee ist leider ungenießbar. Überall ist die Klimaanlage extrem stark eingestellt. Der Kontrast zu den Außentemperaturen ist zu hoch. Leider werden wir nicht wieder kommen da die Matratzen absolut fürchterlich waren. Hart wie Stein. Kaum ein Unterschied zum Fußboden. Des Weiteren lag die Matratze nicht gerade, sondern zum Fußteil nach oben gebogen auf dem Bett was den Komfort noch weiter verringert hat. Es gibt keine richtigen Matratzen Topper, lediglich eine Duvet-artige Decke. Schlafkomfort gleich 0. Wir sind mit Rückenschmerzen gegangen. Hätte das Hotel andere Betten/ Matratzen würden wir sofort wieder kommen und es jedem empfehlen.

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10

PEDRO

31 Oct 2025

·

Stayed 4 nights

Habitación amplia muy amable el personal limpia buena cocina y servicio de room service

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10

paola

15 Feb 2025

·

Stayed 2 nights

Excellent location and comfortable beautiful rooms

6

Caio

23 Oct 2025

·

Stayed 3 nights

We arrived in Madrid on October 12th, not realizing it was a national holiday. Unfortunately, the man at reception didn’t make us feel welcome—he seemed irritated and told us that most businesses would be closed and the city wouldn’t be fully functioning. Having just arrived from Rome, our second stop on our Euro tour, we felt quite disappointed. However, once we went out, we discovered the complete opposite—the city was vibrant and alive! Everything was open, the streets were full of people enjoying music, food, and celebrations. I still don’t understand why the receptionist gave us such a negative impression. It was also uncomfortable that he kept staring at us whenever we were in the lobby or near the elevator. We also had an unpleasant experience with room service—the food arrived cold and undercooked. Additionally, my room didn’t have the “city view” that was advertised; instead, it faced another building and looked more like a side street. On the positive side, the room itself was very clean, and the shower was excellent. Madrid is a beautiful city, and despite these issues, we still enjoyed exploring it.

10

Gianni

4 Oct 2023

·

Stayed 4 nights

Newly renovated and in a great central location. As stated in the Hotel description the room was "sound proof" but they must have forgot to tell the Police. (sarcasm) The "corner" room was very large and comfortable and with a very large bath, but a lot of empty space and missing closet space, a possible second sink and little accessories (like more hooks for bath robes, towels etc.)

10

VALENA

13 Jan 2026

·

Stayed 5 nights

Excelente localização, equipe super prestativa e educada, quarto muito confortável, e academia bem equipada.

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10

Rodolfo

26 Dec 2025

·

Stayed 3 nights

Localização espetacular. Quarto grande e confortável. Manutenção em dia.

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6

William

2 Jun 2025

·

Stayed 2 nights

Great modern hotel. Breakfast poor at 45€ per head for continental breakfast. Rooms are spacious but amenities lacking. 4 sq shower when a bath could have been installed is pointless. No spa appointments available No pool or sauna or steam so not sure how it gets a five star status. I’d just say it was a modern 4 star. Very overpriced for a 4 star hotel as definitely was not five stars

10

chrisry

7 Oct 2024

·

Stayed 2 nights

Beautiful room with exquisite views, centrally-located, highly-attentive staff.

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Service

Service is a standout theme, with many calling staff friendly, attentive, and professional; a few report issues with reception attitude or with reservations and room assignments not being honored.

Related guest reviews

10

Roberto

25 Oct 2024

·

Stayed 1 night

Ana Isabel, reservation manager, is one of the most helptful and incredible people I have ever met in a hotel staff. I highly recommend this hotel based solemnly on her.

10

Waleed

17 Feb 2026

·

Stayed 3 nights

The staff is the best thing in the hotel

10

David

3 May 2025

·

Stayed 1 night

As nice as you'd expect at JW. Staff was extremely polite and professional. Great stay

2

MANUEL A

26 Oct 2024

·

Stayed 1 night

No tenian disponible la habitacion que reservé y pagué. Me dieron una de categoría inferior. No respetaron la asignación de las habitaciones.

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6

Caio

23 Oct 2025

·

Stayed 3 nights

We arrived in Madrid on October 12th, not realizing it was a national holiday. Unfortunately, the man at reception didn’t make us feel welcome—he seemed irritated and told us that most businesses would be closed and the city wouldn’t be fully functioning. Having just arrived from Rome, our second stop on our Euro tour, we felt quite disappointed. However, once we went out, we discovered the complete opposite—the city was vibrant and alive! Everything was open, the streets were full of people enjoying music, food, and celebrations. I still don’t understand why the receptionist gave us such a negative impression. It was also uncomfortable that he kept staring at us whenever we were in the lobby or near the elevator. We also had an unpleasant experience with room service—the food arrived cold and undercooked. Additionally, my room didn’t have the “city view” that was advertised; instead, it faced another building and looked more like a side street. On the positive side, the room itself was very clean, and the shower was excellent. Madrid is a beautiful city, and despite these issues, we still enjoyed exploring it.

2

NM

8 Aug 2025

·

Stayed 1 night

No room aviablr

10

Linda

25 Jul 2025

·

Stayed 4 nights

Wonderful hotel, wonderful staff.

10

VALENA

13 Jan 2026

·

Stayed 5 nights

Excelente localização, equipe super prestativa e educada, quarto muito confortável, e academia bem equipada.

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10

Waleed

20 Feb 2026

·

Stayed 4 nights

Excellent satff

10

Yuliet

23 May 2024

·

Stayed 5 nights

Excelente todo. Tuvimos una situación con el clima y rapidamente nos movieron a otra habitación. El personal muy atento, todos. Regresaría definitivamente a este lugar.

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Location

Location is consistently praised as central and convenient, including near Puerta del Sol; one review mentions it feels a bit far from Salamanca.

Related guest reviews

10

valeria

3 Jan 2025

·

Stayed 2 nights

La ubicación, el personal y todo estuvo excelente

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10

Gisselle

2 Jun 2025

·

Stayed 4 nights

Excelente ubicación, el tamaño de las habitaciones es excelente muy espaciosas y modernas

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10

Felix

10 Aug 2025

·

Stayed 1 night

Hotel bien ubicado cerca de Puerta del Sol con servicio impecable

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10

paola

15 Feb 2025

·

Stayed 2 nights

Excellent location and comfortable beautiful rooms

10

Giovanni

7 Oct 2025

·

Stayed 6 nights

Hotel muito bem localizado, moderno, limpo e silencioso. Padrão de qualidade Marriot. Um local para voltar mais vezes.

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10

JOSE

7 Feb 2025

·

Stayed 2 nights

Great location

10

Raul

8 May 2023

·

Stayed 3 nights

Excellent although a little far away from the trendy Salamanca area

10

VALENA

13 Jan 2026

·

Stayed 5 nights

Excelente localização, equipe super prestativa e educada, quarto muito confortável, e academia bem equipada.

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10

Rodolfo

26 Dec 2025

·

Stayed 3 nights

Localização espetacular. Quarto grande e confortável. Manutenção em dia.

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10

chrisry

7 Oct 2024

·

Stayed 2 nights

Beautiful room with exquisite views, centrally-located, highly-attentive staff.

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AI-generated summary based on recent guest reviews

Dining

Dining feedback is mixed: several mention expensive or underwhelming breakfast and inconsistent room service, while some note good food.

Related guest reviews

6

Valerie

16 Jul 2023

·

Sehr schönes Hotel. Top Lage! Unser Zimmer war wunderschön. Alles sehr modern. Angestellte rundum sehr freundlich. Negativ: das Obst könnte frischer sein beim Frühstück, der Kaffee ist leider ungenießbar. Überall ist die Klimaanlage extrem stark eingestellt. Der Kontrast zu den Außentemperaturen ist zu hoch. Leider werden wir nicht wieder kommen da die Matratzen absolut fürchterlich waren. Hart wie Stein. Kaum ein Unterschied zum Fußboden. Des Weiteren lag die Matratze nicht gerade, sondern zum Fußteil nach oben gebogen auf dem Bett was den Komfort noch weiter verringert hat. Es gibt keine richtigen Matratzen Topper, lediglich eine Duvet-artige Decke. Schlafkomfort gleich 0. Wir sind mit Rückenschmerzen gegangen. Hätte das Hotel andere Betten/ Matratzen würden wir sofort wieder kommen und es jedem empfehlen.

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10

Ignacio j

31 May 2025

·

Stayed 4 nights

La comida horrible

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10

mark

21 Apr 2025

·

Stayed 2 nights

Price doesn’t include breakfast. Poor.

10

PEDRO

31 Oct 2025

·

Stayed 4 nights

Habitación amplia muy amable el personal limpia buena cocina y servicio de room service

Translate

6

Cesar

7 Dec 2024

·

Stayed 3 nights

The property was good but it’s sad that a hotel with an empty restaurant wants to do its guests use it and forget that many customers want to enjoy a good room service

8

Awida

26 Nov 2025

·

Stayed 3 nights

Food

10

francisco

19 Oct 2023

·

Stayed 5 nights

Proponemos que abran un restaurante con vista panorámica

Translate

6

Caio

23 Oct 2025

·

Stayed 3 nights

We arrived in Madrid on October 12th, not realizing it was a national holiday. Unfortunately, the man at reception didn’t make us feel welcome—he seemed irritated and told us that most businesses would be closed and the city wouldn’t be fully functioning. Having just arrived from Rome, our second stop on our Euro tour, we felt quite disappointed. However, once we went out, we discovered the complete opposite—the city was vibrant and alive! Everything was open, the streets were full of people enjoying music, food, and celebrations. I still don’t understand why the receptionist gave us such a negative impression. It was also uncomfortable that he kept staring at us whenever we were in the lobby or near the elevator. We also had an unpleasant experience with room service—the food arrived cold and undercooked. Additionally, my room didn’t have the “city view” that was advertised; instead, it faced another building and looked more like a side street. On the positive side, the room itself was very clean, and the shower was excellent. Madrid is a beautiful city, and despite these issues, we still enjoyed exploring it.

6

Erick

1 Jun 2025

·

Stayed 4 nights

No amenities, only a restaurant and bar, service was very good, but the carpet of the rooms and hotel in general are stain and looks dirty.

6

William

2 Jun 2025

·

Stayed 2 nights

Great modern hotel. Breakfast poor at 45€ per head for continental breakfast. Rooms are spacious but amenities lacking. 4 sq shower when a bath could have been installed is pointless. No spa appointments available No pool or sauna or steam so not sure how it gets a five star status. I’d just say it was a modern 4 star. Very overpriced for a 4 star hotel as definitely was not five stars

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7 $1,015
8 $918	9 $621	10 $550	11 $542	12 $542	13 $537	14 $599
15 $567	16 $529	17 $569	18 $526	19 $585	20 $521	21 $567
22 $520	23 $530	24 $534	25 $527	26 $465	27 $1,017	28 $479
29 $481	30 $479

Su	Mo	Tu	We	Th	Fr	Sa
		1 $417	2 $430	3 $413	4 $369	5 $378
6 $352	7 $352	8 $360	9 $373	10 $358	11 $352	12 $353
13 $358	14 $366	15 $366	16 $359	17 $349	18 $343	19 $366
20 $360	21 $349	22 $362	23 $424	24 $481	25 $529	26 $522
27 $529	28 $529	29 $515	30 $1,192	31 $1,263

JW Marriott Hotel Madrid

Prices for JW Marriott Hotel Madrid

Monthly average prices

About this property

Location

Room options

Deluxe Room, 1 King Bed, Balcony, City View

Deluxe Room, 1 King Bed, Courtyard View

Signature Suite, 1 King Bed, Terrace (View)

Suite, 1 King Bed, Terrace (View)

Deluxe Room, 2 Double Beds, Courtyard View

Premium Room, 1 King Bed, City View, Corner

Premium Room, 1 King Bed, Balcony, City View

Junior Suite, 1 King Bed, Terrace (View)

Guest reviews of JW Marriott Hotel Madrid

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about JW Marriott Hotel Madrid

Prices for upcoming dates