Name: WoodSpring Suites Carol Stream - Chicago
Address: 1160 North Gary Ave, Carol Stream, Illinois, United States of America, Carol Stream, Illinois, US
Price range: $81–$110 per night
Rating: 7.33

What guests think

At WoodSpring Suites Carol Stream - Chicago, reviews depict an extended-stay property with many long-term residents, inconsistent cleanliness with strong hallway odors and occasional roaches, and mixed experiences with noise and loitering, alongside a front desk that operates limited hours.

Rooms are basic and functional with kitchenettes, but cookware and coffee pots often require rental, and there is no breakfast. Service feedback is split: several guests praise friendly, accommodating staff, while others report rude interactions, refund issues, and check-in delays. The location is convenient to nearby stores and family visits. Expect a no-frills stay best suited to travelers comfortable with an extended-stay setup.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Kitchenettes are included, but cookware/utensils and coffee pots typically require rental, and there is no breakfast. The front desk/lobby keeps limited hours and is sometimes locked; lobby coffee is inconsistent, and guests are asked to take out their own trash.

Related guest reviews

2

James

Jul 9, 2025

·

Stayed 1 night

The office is closed at 10. The “attendant” took her sweet time to get there & was very rude & dumb.

6

Yerlin

Jun 29, 2025

·

Stayed 1 night

Está bien pero tiene cocina tienes que compar los utencillos y el sofa de la habitación esta horrible esta he charlo a la basura

Translate

6

Lori

Dec 9, 2025

·

Stayed 1 night

The light in the front desk needs to be on until 10:00 p.m. I needed to make change for a five and the front desk didn’t have a register.

8

Claudia

Jun 18, 2023

·

Stayed 1 night

coffee in lobby and is a long term rental property too. didnt know that. room clean and sufficient for a one night stay.

2

Youri

Nov 18, 2024

·

Stayed 1 night

Hotel stinks really bad. Service is horrible. Reception closes at 10pm, opens at 9am. Have to take out your own trash. Would not recommend. Better to look for a different hotel if you are traveling without pets.

2

Rocio

Sep 1, 2025

·

Stayed 1 night

Had to wait around 20ish mins to have someone open

4

Dawn

Oct 23, 2025

·

Stayed 2 nights

This property seems to be a haven for transients. It doesn't seem to be a hotel. There are a lot of people milling about at all hours by the entrances smoking. The room was bare-bones functional. The lobby and hallways had a peculiar odor. (My husband referred to it as the smell of desperation.) The room was clean but completely sterile. Only ceiling lights, no lamps for reading. No coffee anywhere; not even in the lobby. I guess to be fair I read that you had to bring your own stuff, but who brings a coffeepot for a two night visit to relatives? Whoever was staying in the room above stomped around all night, and I mean all night, or else they were bouncing a basketball. It woke up us both nights. Not sure how you pace in a room that size but it was totally annoying. So I won't be staying there again. If it had been a cheaper room, I might have understood, but it was more expensive than the Hampton Inn down the street and Hampton has a free breakfast.

6

Erik

Aug 16, 2025

·

Stayed 1 night

It was ok. The lobby is locked 24/7, and not always attended. We had neighbors upstairs who were noisy at all hours. The chair in our room was a little threadbare. There's a kitchenette, but if you don't have utensils, you have to rent them. No free coffee, you have to rent a coffee pot. No breakfast. It was a little on the pricey side due to the lack of amenities. There was only one nightstand, and one side of the bed was flush with the bathroom wall, which was inconvenient. I'd give it a pass, and maybe stay at the Holiday inn Express next time.

4

Augustine

Sep 20, 2024

·

Stayed 2 nights

Kitchen but nothing yocook with, no cups, plates, no pots pans. If they had those items, it would be such a better stay

8

Tom

Jun 15, 2022

·

Stayed 1 night

Motel was fine and convenient, The desk is open very short hours and no coffe in room. When you leave early this is an issue.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is inconsistent: multiple reviews cite strong hallway or room odors (including smoke and cannabis), sticky floors, and some sightings of roaches, while others found their rooms clean.

Related guest reviews

6

Francia

Apr 14, 2025

·

Stayed 28 nights

Olor a marihuana en los pasillos

Translate

2

tracy

Jul 21, 2024

·

Stayed 1 night

hallway to our room had a weird humid smell as well as in the room, floors and elevators were sticky & dirty. Room was dirty as well as a pillowcase. At 4am I was woken up by people yelling and fighting in the hallway.

2

Tammy

Feb 14, 2025

·

Stayed 1 night

I had to check out after being there for two hours because there were a couple roaches in the room. Attendant at desk didn’t seem to care or even apologize. I asked for a manager to call me and still nothing. I want my money back. I would never recommend this hotel to an enemy!! Absolutely terrible!!!!!!

6

Terry

Jun 21, 2025

·

Stayed 2 nights

Hallways smelled badly. Room smelled of cigarettes. Room condition was poor. Price was right. Glad I was staying alone. My wife would have killed me for booking this place.

10

Maria Gabriela

Nov 18, 2023

·

Stayed 7 nights

It is cozy and very clean

10

Kenneth

Apr 25, 2023

·

Stayed 1 night

Nice and clean

4

Monica

Mar 25, 2025

·

Stayed 7 nights

All the floors were sticky, even when I tried changing the room (I opted for the first one because the second had no lamp). The toilet seat was broken, the mirror and counter were dirty, and the hallway smelled like tuna casserole permanently.

6

Carly

Jun 24, 2024

·

Stayed 1 night

The floor in my room was so dirty. Even after I took a shower my feet were dirty because I didn’t think to bring slippers to a hotel room when I expect this to be clean

4

Cynthia

Nov 7, 2025

·

Stayed 7 nights

There was cockroaches in the bathroom

2

Bret

Jun 25, 2024

·

Stayed 1 night

This place was disgusting. First room smelled like cigarette smoke even though it is a non- smoking facility. Transferred to a different room that smelled like spoiled meat and body odor. Floors were sticky, dirty, and had hair on them. Toilets were dirty in both rooms. Ended up leaving and going to a different hotel.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are basic and sparsely furnished; some note metal-frame beds, worn furniture, missing lamps, and unreliable Wi-Fi or electronics, plus noise from other guests. Some mention updated appliances or comfortable mattresses.

Related guest reviews

4

James

Oct 19, 2023

·

Stayed 1 night

Skip this one. Seems more like an apartment building than a hotel. Terrible scent throughout, room not clean, remote control broken, worn furniture, staff didn't care one bit about guests, was talking on the phone instead. Wifi did not work. Lots of people smoking around entry/exits.

6

Chassie

Jul 29, 2023

·

Stayed 7 nights

Seemed as though a lot of the clients were longer term guests and tended to be up late hours.

4

Paul

Oct 21, 2025

·

Stayed 3 nights

This should not be classified as a hotel. It is more long term housing for the homeless - which is admirable. However, I would not recommend it for travelers. While the staff are friendly, especially Eric, who manned the desk for the whole weekend we were there, we did not feel comfortable staying at the hotel. There were several people who hung around and many seemed to be using something. They were polite and non-threatening, and it gave us a greater empathy for people with their lifestyle but the constant smell of cannabis in the halls was off-putting. It also permeated our room, and was not a pleasant smell for us. The military style metal beds were not terribly comfortable and the rooms only contained the bare essentials. It was not what we would expect for a hotel.

4

Dawn

Oct 23, 2025

·

Stayed 2 nights

This property seems to be a haven for transients. It doesn't seem to be a hotel. There are a lot of people milling about at all hours by the entrances smoking. The room was bare-bones functional. The lobby and hallways had a peculiar odor. (My husband referred to it as the smell of desperation.) The room was clean but completely sterile. Only ceiling lights, no lamps for reading. No coffee anywhere; not even in the lobby. I guess to be fair I read that you had to bring your own stuff, but who brings a coffeepot for a two night visit to relatives? Whoever was staying in the room above stomped around all night, and I mean all night, or else they were bouncing a basketball. It woke up us both nights. Not sure how you pace in a room that size but it was totally annoying. So I won't be staying there again. If it had been a cheaper room, I might have understood, but it was more expensive than the Hampton Inn down the street and Hampton has a free breakfast.

2

Tomas

Jul 21, 2025

·

Stayed 1 night

4 cop cars were there when I pulled up, 4 loud women in the lobby when I showed up were trying to fight another woman outside and 1 of them worked and lived at the hotel. Guy checked me into a room someone was already staying at. There were people having a kick back party in the back parking lot, could smell weed in the hallways, very noisy, had a guy playing guitar at 10:30 pm in his room. Avoid this hotel at all costs

8

David

Jun 29, 2022

·

Stayed 1 night

Very clean and neat and comfortable mattress. Just no frills, like coffee or TV guide, or continental breakfast of limited choices.

6

Erik

Aug 16, 2025

·

Stayed 1 night

It was ok. The lobby is locked 24/7, and not always attended. We had neighbors upstairs who were noisy at all hours. The chair in our room was a little threadbare. There's a kitchenette, but if you don't have utensils, you have to rent them. No free coffee, you have to rent a coffee pot. No breakfast. It was a little on the pricey side due to the lack of amenities. There was only one nightstand, and one side of the bed was flush with the bathroom wall, which was inconvenient. I'd give it a pass, and maybe stay at the Holiday inn Express next time.

10

Liza

Jan 30, 2023

·

Stayed 2 nights

This accommodation was clean and the appliances were updated.

2

Moon

Mar 29, 2025

·

Stayed 3 nights

Stayed 3 nights without the lights because all of lights didn't work except the bathroom. Dogs were barking and people were fighting...then cops showed up. Very bad experience.

6

Bianca

Aug 17, 2024

·

Stayed 1 night

This property was within walking distance to stores.This hotel was very clean and neat on the outside.The first room I was given was nice and clean but the television did not work.The second room smelled bad and didn't look so clean.The young man Eric that checked me & my family in was very nice & helpful

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Feedback is mixed: many guests praise friendly, helpful staff by name, while others report rude interactions, long waits to be let in, check-in errors, and unresolved refund requests.

Related guest reviews

2

Kandra

Aug 8, 2025

·

Stayed 2 nights

I will NEVER stay at this hotel again. The whole hotel smelled damp and gross. When I got my room there was only a one “2 bed” left so I got. The manager lady called me the day before my trip saying they overbooked and if I wanted to downsize she would give me money back. I did downsize to a ONE bed. I never got one dollar back. Staff did not even acknowledge me when I left at checkout. HORRIBLE PLACE DO NOT STAY HERE

10

Sean

Mar 26, 2025

·

Stayed 1 night

(Amazing Staff) I can honestly say they treated me with the same amount of respect that I have received ever since my very first day. Now believe it or not that day started almost 4 years ago when I moved from my dream house in Boca Florida for work on August 22, 2021… Of course for a work trip to be 4 years than I’d be in corporate housing right, but unfortunately I was injured while shopping at an extremely large Retail Company. And anyone that gets into a Lawsuit with a company to large to be insured think twice and try to get an offer up front that wouldn’t have caused you to lose everything! Now back to my review: this staff from my very first business day here to what I’m certain will be great up until my settlement day ends…

2

James

Jul 9, 2025

·

Stayed 1 night

The office is closed at 10. The “attendant” took her sweet time to get there & was very rude & dumb.

10

Sean

Mar 26, 2025

·

You literally can’t get better than the staff I see every single day… Yes that’s you, Brie, Eric, Jeremy, Selina, Gabby and of course Momma (aka Cynthia). On a serious note you have made my stay one I’ll never forget!! A Huge Thank You to all of you…

8

Anthony

Jun 24, 2024

·

Stayed 2 nights

Staff was very helpful.

10

Sean

Mar 26, 2025

·

Stayed 28 nights

You literally can’t get better than the staff I see every single day… Yes that’s you, Brie, Eric, Jeremy, Selina, Gabby and of course Momma (aka Cynthia). On a serious note you have made my stay one I’ll never forget!! A Huge Thank You to all of you…

10

Inmar

Feb 21, 2024

·

Stayed 28 nights

Customer service is great

2

Rocio

Sep 1, 2025

·

Stayed 1 night

Had to wait around 20ish mins to have someone open

2

Tomas

Jul 21, 2025

·

Stayed 1 night

4 cop cars were there when I pulled up, 4 loud women in the lobby when I showed up were trying to fight another woman outside and 1 of them worked and lived at the hotel. Guy checked me into a room someone was already staying at. There were people having a kick back party in the back parking lot, could smell weed in the hallways, very noisy, had a guy playing guitar at 10:30 pm in his room. Avoid this hotel at all costs

10

Terrance

May 15, 2024

·

Stayed 28 nights

The staff is so friendly. Excellent place

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Convenient for visits to nearby family and within walking distance to stores; a few guests simply noted a good location, while one disliked the property’s entry/exit.

Related guest reviews

8

Donald

Oct 29, 2024

·

Stayed 4 nights

To visit family…this property is very close to their home so convenience was important factor…3 rd time we’ve stayed here and will again.

10

Konstantinos

Sep 17, 2023

·

Stayed 5 nights

Close to family

10

Immar

Mar 18, 2024

·

Stayed 28 nights

Great location!

8

Michael

Mar 11, 2023

·

Stayed 2 nights

Didn't like entry and exit from hotel

6

Bianca

Aug 17, 2024

·

Stayed 1 night

This property was within walking distance to stores.This hotel was very clean and neat on the outside.The first room I was given was nice and clean but the television did not work.The second room smelled bad and didn't look so clean.The young man Eric that checked me & my family in was very nice & helpful

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Dining options are minimal: no breakfast is offered, and coffee is not provided in rooms; some guests rented coffee pots, and lobby coffee availability varies.

Related guest reviews

8

Claudia

Jun 18, 2023

·

Stayed 1 night

coffee in lobby and is a long term rental property too. didnt know that. room clean and sufficient for a one night stay.

4

Dawn

Oct 23, 2025

·

Stayed 2 nights

This property seems to be a haven for transients. It doesn't seem to be a hotel. There are a lot of people milling about at all hours by the entrances smoking. The room was bare-bones functional. The lobby and hallways had a peculiar odor. (My husband referred to it as the smell of desperation.) The room was clean but completely sterile. Only ceiling lights, no lamps for reading. No coffee anywhere; not even in the lobby. I guess to be fair I read that you had to bring your own stuff, but who brings a coffeepot for a two night visit to relatives? Whoever was staying in the room above stomped around all night, and I mean all night, or else they were bouncing a basketball. It woke up us both nights. Not sure how you pace in a room that size but it was totally annoying. So I won't be staying there again. If it had been a cheaper room, I might have understood, but it was more expensive than the Hampton Inn down the street and Hampton has a free breakfast.

8

David

Jun 29, 2022

·

Stayed 1 night

Very clean and neat and comfortable mattress. Just no frills, like coffee or TV guide, or continental breakfast of limited choices.

6

Erik

Aug 16, 2025

·

Stayed 1 night

It was ok. The lobby is locked 24/7, and not always attended. We had neighbors upstairs who were noisy at all hours. The chair in our room was a little threadbare. There's a kitchenette, but if you don't have utensils, you have to rent them. No free coffee, you have to rent a coffee pot. No breakfast. It was a little on the pricey side due to the lack of amenities. There was only one nightstand, and one side of the bed was flush with the bathroom wall, which was inconvenient. I'd give it a pass, and maybe stay at the Holiday inn Express next time.

8

Tom

Jun 15, 2022

·

Stayed 1 night

Motel was fine and convenient, The desk is open very short hours and no coffe in room. When you leave early this is an issue.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	$84
February	$86
March	$84
April	$89
May	$86
June	$87
July	$86
August	$87
September	$81
October	$82
November	$79
December	$83

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $110	16 $92	17 $92	18 $103	19 $102
20 $91	21 $91	22 $91	23 $91	24 $91	25 $102	26 $102
27 $91	28 $91	29 $91	30 $91

Su	Mo	Tu	We	Th	Fr	Sa
				1 $81	2 $91	3 $94
4 $81	5 $83	6 $86	7 $81	8 $84	9 $94	10 $93
11 $82	12 $82	13 $82	14 $82	15 $82	16 $93	17 $91
18 $83	19 $82	20 $83	21 $83	22 $82	23 $91	24 $91
25 $81	26 $84	27 $82	28 $81	29 $83	30 $93	31 $94

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 1 Queen Bed, Accessible (Sofa)

Room, 1 Queen Bed, Accessible (Bathtub)

Standard Room, 1 Queen Bed with Sofa Bed (1 Person Sofa Bed)

Standard Room, 1 Queen Bed

Standard Room, 2 Queen Beds

Room, 2 Queen Beds, Accessible

Room, 1 Queen Bed, Accessible (Roll in Shower)

Guest reviews

Good

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about WoodSpring Suites Carol Stream - Chicago

Have a question?

Prices for upcoming dates