Home2 Suites by Hilton Port Arthur, TX

Very kind and helpful front staff, rooms were clean and roomy. There was a place to walk your dog in the back area that appeared very clean and well stocked with waste bags. The breakfast was good and the food attendant was pleasant.

Wonderful one night stay. Had two grandchildren with us. Enjoyed the pool!

Great staff and facilities

This hotel was clean, safe, centrally located for food & shopping, and equipped with many amenities. The breakfast was included and the hostess (Tonya) was very friendly in helping us. She was very kind to our family and my little one just adored her. He customer service was top-notch! We ate waffles, fruit, and sandwiches. The gym was equipped with the standard equipment. We also sat outside by the pool where they had umbrellas to block too much sun. My family really enjoyed the space in the room and the toiletries provided. We usually bring our own, but opted to use the hotel's because it smelled so good! The next time we are in the Beuamont area, we will book Home 2 Suites again.

Stay was good, hotel was very clean

Relatively clean, but the bathroom could've been cleaner. Overall it's a decent hotel.

Room was huge and super clean!

I booked through Expedia and when I arrived the room I booked was given to someone else, they never mentioned anything about my dog, until after my stay was over then charged me a pet fee, had they discussed the pet fee they would have known it is a service dog(I have my documents). They also wouldn’t give me a refund for the difference of price in rooms! Not to mention I was ate up by something while sleeping in the bed!! I reached out twice and was told it’s not their responsibility to ask about the pet, I am aware of that, but it is their responsibility to disclose all charges at check in!!! Never going again!

Nice and clean

The property was clean, and the breakfast options were great.

Stay here while visiting my daughter & her family our time here is always the best Very Clean, Helpful & Friendly Staff

This will be my TO GO when in town! Very clean! Staff was friendly! I felt safe and comfortable!

The sofa bed had crumbs under pillows, so that indicated safe didn’t vacuum the couch area. Our keys didn’t work after going to the desk twice , so we placed in a different room. We didn’t have Wi-fi access because of the room change.

Staff is great, excellent customer service. Breakfast options good. Hotel was generally clean and well kept.

Room was huge and super clean!

We stayed 3 nights. Rooms were spacious and having a kitchenette was very convenient.

This was a clean property. The staff was friendly and professional and helpful. The bed was not very comfortable.

I like the rooms. The suites offer a big sleeping area as well as a big seating area. Feels like a room at home. What i dont like is all rooms arent rated the same. Ive stayed here all the time when i visit port arthur, sometimes i get a well manicured room. Sometimes i get a run down one. But i coose yhe same type of room every time

The rooms were very primitive, sort of an IKEA shopping area. However, they are functional and for the price a bargain. For long term stays there is everything one can need. Just dont expect the Ritz.

The property is in a good location with Restaurants and Convenience Stores nearby. The Hospital is in walking distance. The rooms are adequate with a Kitchen. Breakfast is palatable and a plus for families.

The area was clean and the bed was comfortable. I don't think the bed sheet was 100% cotton, it would be a nice upgrade.

The first night was uncomfortable due to the AC UNIT in the separate king room not working but the next day they quickly moved us to another room where it made a big difference the next 2 nights of our stay were great..Will Definitely be staying here again !!!!

The sofa bed had crumbs under pillows, so that indicated safe didn’t vacuum the couch area. Our keys didn’t work after going to the desk twice , so we placed in a different room. We didn’t have Wi-fi access because of the room change.

kitchen

We got into town a little earlier than planned, around 1:30 pm. Was able to check in early. The young lady at the front desk was very friendly and helpful. I wish I could remember her name but she did say she normally works the night audit shift. She was awesome. Quickly checked availability and was able to get us a room even though we were checking in much earlier than planned. Location for this property is great for many food and shopping choices. Big clean rooms. Second time here and will be staying here again in the future. Keep up the great work.

I booked through Expedia and when I arrived the room I booked was given to someone else, they never mentioned anything about my dog, until after my stay was over then charged me a pet fee, had they discussed the pet fee they would have known it is a service dog(I have my documents). They also wouldn’t give me a refund for the difference of price in rooms! Not to mention I was ate up by something while sleeping in the bed!! I reached out twice and was told it’s not their responsibility to ask about the pet, I am aware of that, but it is their responsibility to disclose all charges at check in!!! Never going again!

Staff could not keep my room keys programmed.

We enjoyed the overall trip and the hotel was an excellent shape. Employees were very friendly and helpful.

Stay here while visiting my daughter & her family our time here is always the best Very Clean, Helpful & Friendly Staff

The first night was uncomfortable due to the AC UNIT in the separate king room not working but the next day they quickly moved us to another room where it made a big difference the next 2 nights of our stay were great..Will Definitely be staying here again !!!!

I always try to stay at H2S when I’m out of town. When I reserved a reservation I booked it for Friday - Saturday (7-8) but meant to reserve for (6-7). The lady at the desk said it was fine and that she would give me the $129 price which was $289 roughly for 2 rooms / 1 night. But I didn’t notice until I was on my way back home that she charged me the other nights price of $289 which was over $500 for 2 rooms / 1 night. I was just disappointed she didn’t honor the price for the night I was needing & I thought she did like she said she would.

After driving 6 hours to your hotel, your staff informed us there was no water due to a water main break. I asked when did this happen and she replied this morning YET NO ONE called us to inform us of this situation. They had all day to call us so I could have made other arrangements. I just had 2 surgeries and was excited to go to a bridal shower in Beaumont. Very disappointed in this hotel experience. No water to wash your hand after using the toilet. No water to flush a toilet. No water to take a shower to look appropriate for the bridal shower. Very upset !! Colleen and Merril Lieb

I made reservation for specific room. When i arrived staff tried to give me different room. I had to argue. My room was cold and would not warm up. I called front desk and was promised it would be looked at. That never happened.

Staff is great, excellent customer service. Breakfast options good. Hotel was generally clean and well kept.

We never have a problem here they are so amazing , breakfast was amazing. You can literally walk to restaurants . It was an overall amazing stay , and we will be back.

We got into town a little earlier than planned, around 1:30 pm. Was able to check in early. The young lady at the front desk was very friendly and helpful. I wish I could remember her name but she did say she normally works the night audit shift. She was awesome. Quickly checked availability and was able to get us a room even though we were checking in much earlier than planned. Location for this property is great for many food and shopping choices. Big clean rooms. Second time here and will be staying here again in the future. Keep up the great work.

Great stay and very convenient location. Very friendly staff, clean room, what more could you ask for?!

Very comfortable, centrally located

First time staying at this property. Highly recommend. Fast and friendly check in. Large clean rooms. Relatively new property in a great location. Plenty of shopping and food choices close by. Also very close to the hospital if you happen to be in town for that reason. Keep up the great work. Will be staying here again.

Not bad for the area

Great location. Friendly and helpful staff. Located close to many restaurants and shopping. Highly recommend.

The property is in a good location with Restaurants and Convenience Stores nearby. The Hospital is in walking distance. The rooms are adequate with a Kitchen. Breakfast is palatable and a plus for families.

Very good location. Hotel very good and comfortable.

This hotel was clean, safe, centrally located for food & shopping, and equipped with many amenities. The breakfast was included and the hostess (Tonya) was very friendly in helping us. She was very kind to our family and my little one just adored her. He customer service was top-notch! We ate waffles, fruit, and sandwiches. The gym was equipped with the standard equipment. We also sat outside by the pool where they had umbrellas to block too much sun. My family really enjoyed the space in the room and the toiletries provided. We usually bring our own, but opted to use the hotel's because it smelled so good! The next time we are in the Beuamont area, we will book Home 2 Suites again.

We never have a problem here they are so amazing , breakfast was amazing. You can literally walk to restaurants . It was an overall amazing stay , and we will be back.

Very kind and helpful front staff, rooms were clean and roomy. There was a place to walk your dog in the back area that appeared very clean and well stocked with waste bags. The breakfast was good and the food attendant was pleasant.

Just wish breakfast was better

Friendly. Clean. Breakfast was great.

The property was clean, and the breakfast options were great.

The property is in a good location with Restaurants and Convenience Stores nearby. The Hospital is in walking distance. The rooms are adequate with a Kitchen. Breakfast is palatable and a plus for families.

This hotel was clean, safe, centrally located for food & shopping, and equipped with many amenities. The breakfast was included and the hostess (Tonya) was very friendly in helping us. She was very kind to our family and my little one just adored her. He customer service was top-notch! We ate waffles, fruit, and sandwiches. The gym was equipped with the standard equipment. We also sat outside by the pool where they had umbrellas to block too much sun. My family really enjoyed the space in the room and the toiletries provided. We usually bring our own, but opted to use the hotel's because it smelled so good! The next time we are in the Beuamont area, we will book Home 2 Suites again.

Staff is great, excellent customer service. Breakfast options good. Hotel was generally clean and well kept.

I had my mother with me on work trip because we spent time tending to my grandmother's grave site located not far from hotel. For Mom, who spent most time at hotel while I was at work, beds and sofa too low and aggravated leg condition. When initially asked staff for a TV guide [channels had no station names] we were told no channel guide availale. Next day asked in person, we were given a channel guide. Also, cleaning staff who knew Mom was checking out later because they mentioned while knocking on door her 1pm check out began knocking on door before 12pm so Mom felt rushed to leave room before scheduled 1pm check out. One loyalty member perk I requested day before checkout so Mom could be comfortable as long as possible as she waited for me. Front desk staff ignored my Mom when she was waiting for me in lobby to pick her up after my work day ended to drive back home. I work in Port Arthur often and have brought my Mom a number of times in the past where I have stayed at competing hotel. I stay at Home2 in other cities and have usually had a positive experience. The property in Port Arthur is not in same standard as other cities. We did like the room cleanliness, walk in shower, size ,amenities, quiet, friendly neighbors, location, breakfast options, internet speed, and room lighting options. Unfortunately next time I work in Port Arthur especially when I have my 76 year old Mom accompanying me, I am returning to my regular hotel, competing brand in same area.