ReadySet Apartments at Madison

I arrived at the property which was in a disgraceful state. The toilet had urine in it. There was blood on the floor and on the couch. There were cigarettes on the floor (the apartment was sold as non smoking). The place had not been vacuumed or dusted. There was rubbish left on the floor. I complained and went off to work. While I was away they contacted me to see if they could enter the room. I was in meetings so couldn’t answer the phone. When I returned to the apartment there were 2 females in the apartment who had entered without my permission. I took them around the apartment and showed them the blood and the rubbish. They admitted that it hadn’t been cleaned and were trying to wipe the blood away with wet wipes. I was disgusted contacted Hotels.com telling them I would not be staying in such filth. I requested a full refund. I booked another apartment expecting the refund would be processed in a timely and respectful manner. I was wrong. The apartment refused to refund my money as did Hotels.com. Please see my photos. I am very angry and feel deceived as the photos hotels.com used to advertise the apartment are nothing like the hell hole it actually is. DO NOT STAY HERE!

Apartment was clean, but a bit run down. Could use a bit of paint and replacement for towel racks/cabinet doors. Efficient check-in and out though.

Convenient, as comfortable as a hotel, and the apartment had all the essentials.

Below is an extract of an SMS that I sent to the ReadySet Appartments trying to get some sort of satisfaction from them for our stay between 15/18 July 2025: Hi ReadySet I'm so glad you made contact with me because I have been back to the key pickup twice now and they said I had to contact you direct. I am extremely unhappy with the accommodation and the cleanliness of the unit. I specifically booked for 6 but the unit is setup for 4 including 4 cups, 4 sets of cutlery etc. There are no complimentary toiletries, the sugar canister is filthy and would appear to have possible mouse droppings in it, there is a power point that is hanging off the wall, the remote for tv has no batteries or back plate, 1 knob on the stove is broken off, the linen is dirty and has hair on the pillows, there is crumpled toilet paper on the top of the wardrobe in bedroom 1 and the biggest problem is the sofa bed is broken to the point of having to prop up the middle with pillows, towels and anything else I could find to improvise. This bed needs your attention today. All the above has been photographed for your information. As we have 2 more nights in our stay in Melbourne I would appreciate your urgent attention to the above matters. Attached: photos for confirmation of my complaints. Clive

Comfortable, beautiful apartment nearby southern cross station. Strongly recommend to stay ReadySet apartment when you’ll visit to Melbourne first time.