Name: Sergei Palace Hotel
Address: 13 Heleni ha-Malka Street, Jerusalem City Centre, Jerusalem, Jerusalem (and vicinity), Israel, Jerusalem, Jerusalem District, Israel
Rating: 8.33

Guest reviews

8.3

Very good

Based on 508 verified reviews

Facilities

8

Cleanliness

9.2

Service

8.8

10

Natali

Dec 27, 2025

·

Stayed 1 night

Everything was good

4

Einat

Dec 25, 2025

·

Stayed 2 nights

The property is magnificent, and the rooms are clean. Unfortunately, the overall experience at this hotel could have been truly amazing. However, the bathtub experience was quite unpleasant. The bathroom is disproportionately large, featuring a small bathtub without a curtain. One is only able to shower while seated in the tub. If each person showering splashes even a little, a significant puddle forms on the floor. Additionally, the bathroom is quite cold, particularly during the winter months. The toilet is situated in a separate, dimly lit area. Hot water is supplied solely by a boiler. We were informed that 15 minutes should be sufficient to heat the water; however, the water was mostly lukewarm. In summary, the showering experience was very unpleasant and disappointing.

6

Rafael

Aug 2, 2025

·

Stayed 2 nights

fantastic location you can do it all just by walking good price free parking nice stuff . Brakefast is only basic Room is big clean basic furnitures .The garden and arcituctures are relaxing .Rafael ben nun -Israel

10

Elena

Aug 13, 2023

·

Stayed 6 nights

Very comfortable and friendly.

10

Darren

Jul 30, 2023

·

Stayed 4 nights

This historic hotel is only 3 blocks from Old Town and close to all shopping and dining. Great price for such an amazing place. Their entire staff especially Bashar are very helpful, interesting and supportive. Will come stay here again!

13 Heleni ha-Malka Street, Jerusalem City Centre, Jerusalem, Jerusalem (and vicinity), Israel

Location

With a stay at Sergei Palace Hotel, you'll be centrally located in Jerusalem, within a 10-minute drive of Western Wall and Ethiopian Church. This hotel is 0.1 mi (0.1 km) from Mount Herzl and 0.8 mi (1.2 km) from Garden Tomb.

Mount Herzl(0.1 miles)

Ben Yehuda Street(0.2 miles)

Zion Square(0.2 miles)

Ethiopian Church(0.3 miles)

New Gate(0.4 miles)

Notre Dame of Jerusalem Center(0.5 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 14:00 to 23:59

Before 11:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Limited parking is available on-site, and it is free of charge.

Full breakfasts are available daily from 8:00 AM to 9:30 AM for a fee, approximately ILS 40 to 60 for adults and children.

Check-in is from 2:00 PM to 11:59 PM, and check-out is by 11:00 AM. Early check-in and late check-out are available for a fee, subject to availability.

Airport shuttle services are available for a surcharge of ILS 380 per vehicle (one-way, maximum occupancy 4). Guests must contact the property in advance to arrange the transfer.

The property features step-free entrances and wheelchair-accessible facilities in public areas. Specific details about room accessibility are not provided.

The hotel is centrally located in Jerusalem, within a 10-minute drive of the Western Wall and Ethiopian Church. It is 0.1 mi from Mount Herzl and 0.6 mi from Tiferet Yisrael Synagogue.

Children are allowed at the property. The minimum age for children to stay for free is not specified.

Cribs are available for a fee of ILS 105.0 per day. Rollaway beds are also available for the same fee. Advance request or confirmation is required for both.

Sergei Palace Hotel

Amenities

Property description

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