Is parking available at the property?

Free self-parking is available on-site, but it is limited. Parking height restrictions apply.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is served on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM for a fee of approximately USD 19 for adults and children.

Does the property allow pets?

Pets are allowed in specific rooms only, with a fee of USD 22 per pet, per stay. A pet deposit of USD 100 is also required. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM to 11:59 PM, and check-out is by 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.

Are airport shuttle services available?

A roundtrip airport shuttle is available for a surcharge. Guests can arrange the transfer by contacting the hotel prior to arrival.

What accessibility features does the property offer?

The property features limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details about room accessibility are not provided.

Where is the property located in relation to key landmarks?

The hotel is centrally located in Vina del Mar, just 0.3 km from Museo de Arqueología e Historia Francisco Fonck and within a 15-minute walk of Acapulco Beach and Mall Marina. Public transport options are available nearby.

Does the property have a swimming pool?

Yes, the property features a seasonal outdoor pool, accessible from 9:00 AM to 9:00 PM.

Veranda Hotel in Vina del Mar, Chile

Average nightly price at Novotel Vina Del Mar by month, last 12 months (USD)
Month	Average price
January	$158
February	$211
March	$127
April	$134
May	$138
June	$124
July	$108
August	$108
September	$136
October	$151
November	$155
December	$152

What guests think

At Novotel Vina del Mar, travelers frequently praise the clean, modern rooms, friendly staff, and a convenient location within walking distance of restaurants, shops, and the waterfront, making it a comfortable base for business or sightseeing.

Multiple reviews note intermittent hot water and climate control problems, and some street-facing rooms can be noisy. Breakfast and on-site dining are mixed: several guests enjoyed the variety, while others found freshness, quality, or attentiveness lacking, and pet owners had to eat on a chilly terrace. Facilities are appreciated, with a pleasant pool and easy parking, though guests mention occasional pool closures, no umbrellas, and a small gym. Expect a modern, well-located stay with strong basics and a few service and maintenance inconsistencies.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Modern facilities with a pleasant outdoor pool and free underground parking. Some guests reported pool closures or no water, lack of umbrellas, and a small gym; several noted the pool is not heated.

Related guest reviews

8

Thomas

Sep 2, 2024

·

Stayed 2 nights

Good breakfast, except need more gluten free options, ran out of only one. We were looking forward to the pool and were told it was being maintained but would be open the next day but it wasn’t (no water)

4

eduardo

Jul 21, 2024

·

Stayed 2 nights

En la aplicación se dice que el hotel cuenta con piscina climatizada, lo que es un engaño ya que solo hay una piscina al aire libre!!!

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8

christine

Feb 10, 2025

·

Stayed 3 nights

Chambre confortable, literie très bien. Petit déjeuner buffet très bien ainsi que la cuisine du restaurant. Espace piscine agréable mais manque de parasols. Parking sécurisé au sous-sol pratique. Par contre le wifi n’est pas sécurisé et fonctionne très mal dans la chambre.

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10

CARLOS

Jan 12, 2024

·

Stayed 1 night

New building and facilities, great 3 floor with bar, restaurant in front to the swimming pool

10

emilie

Nov 17, 2024

·

Stayed 1 night

Parking was easy. lovely area! hotel was clean and spacious

10

Silvia Maria

Aug 5, 2025

·

Stayed 2 nights

Bom hotel 4 estrelas. Estacionamento gratuito, instalações novas e confortáveis, boa localização. Recepcionistas simpáticas e prestativas. Porém, o que deixa a desejar é o café da manhã. Não vale a pena!

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10

José Román

Feb 13, 2024

·

Stayed 3 nights

Todo excelente. Por resaltar algún espacio de mejora, diría que en la piscina no hay ninguna sombrilla y los huéspedes tenemos que estar al sol sin protección. Especialmente en Chile protegerse del sol es prioridad

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8

Regina

Mar 6, 2024

·

Stayed 1 night

Comfortable room, limited sea view, some street noise, very friendly staff, good restaurant, comfortable free underground parking, good price-quality ratio

10

Molly

Mar 23, 2024

·

Stayed 3 nights

Great spot not too far from the beach & main downtown dining area. Loved the outdoor patio by the pool & restaurant.

10

Rod

Jan 9, 2024

·

Stayed 1 night

Spent 3 nights with my son and it was such a great experience. Staff were lovely and went out of their way to speak English to my son who has limited Spanish. Close to many restaurants, comfortable and clean rooms, amazing pool and great gym facilities. Can’t wait to return on my next trip to Viña Del Mar, Chile

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Cleanliness

Reviews consistently highlight clean rooms and well-kept areas. A few guests noted lapses such as a dirty minibar or kettle.

Related guest reviews

10

Elpidio

Feb 16, 2024

·

Stayed 4 nights

Comfortable, clean, modern, walking distance to most interesting places in Viña del Mar, bus transportation to Valparaiso convenient, cheap and across the street from hotel. Breakfast had adequate variety and good quality. Facilities were very comfortable. Staff were there to make your stay comfortable and pleasant and they are fluent in English which helps!

4

Jenisha

Sep 19, 2023

·

Stayed 1 night

Hay mucho ruido de motor en el ultimo piso del hotel cual no deja dormir. La habitacion es muy calurosa y abrir la ventana hay mucho ruido de la calle. Ademas el hervidor entregado estaba muy sucio sin haber ni lavado ni mantenido.

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10

emilie

Nov 17, 2024

·

Stayed 1 night

Parking was easy. lovely area! hotel was clean and spacious

10

LUIS

May 21, 2023

·

Stayed 1 night

Buena ubicación Piezas amplias y limpias Cama y almohadas bien Desayuno adecuado

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10

jaime

May 3, 2025

·

Stayed 1 night

Excelente , limpio y muy bien mantenido

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10

Elpidio

Mar 1, 2024

·

Stayed 4 nights

The hotel was well situated about six blocks from the waterfront with many good restaurants, coffee shops, and convenience stores within a 7-8 block radius. Attractions are within walking distance. Public buses, which are very easy to use, stop within a block of the hotel and can be taken to Valparaiso, Reñaca, Conćon and anywhere in between. Stayed here for 7 nights and was our base for daily travels. Hotel is modern, spacious, very clean. All front desk, restaurant and cleaning staff were excellent. Breakfast items were plentiful and delicious but remained the same over the duration of our stay. Room and hotel interior areas were all very clean. Area is very safe and comfortable to walk around at night. Would definitely stay here again.

10

Andreas

Jan 28, 2026

·

Stayed 3 nights

Rent och fräscht. Väldigt trevlig personal. Finns inget att klaga på över huvud taget.

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10

Paulo

Feb 5, 2026

·

Stayed 2 nights

Quarto bom e limpo

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10

Marisa

Dec 28, 2024

·

Stayed 3 nights

Loved my stay at Novotel in Vina Del Mar. As a solo traveler it was a great spot to stay as I felt safe walking around. The staff was attentive and helpful. The room was clean and quiet, and the pool was the perfect spot for a lazy afternoon day in the sun.

6

Pablo

Jan 9, 2023

·

Stayed 1 night

El baño tiene una filtración, probablemente bajo las baldosas que lleva a que el año de la ducha, se escape por el piso, por debajo del lava manos, zona opuesta a la ducha. Genera mal olor, tipo desague. El frigobar que si bien estaba vacío, estába sucio, con liquido derramado al interior... Y me cobraron un cargo por iva, cuando se suponía que todo estaba arreglado con Hoteles.com, no me habia pasado antes.

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Rooms

Rooms are modern and spacious, many quiet with some partial ocean views. Several guests reported temperature control issues, street noise in some rooms, and occasional in-room amenity problems.

Related guest reviews

10

Eric

Mar 13, 2025

·

Stayed 1 night

I like this property because it is within walking distance of the supermarkets. The room is very spacious, with an incredible partial ocean view. However, the restaurants could improve attentiveness to lunch and dining options when serving. The food was okay, but I hope to see some flavor enhancements. Overall, it is a great place to stay in Vina del Mar.

4

Jenisha

Sep 19, 2023

·

Stayed 1 night

Hay mucho ruido de motor en el ultimo piso del hotel cual no deja dormir. La habitacion es muy calurosa y abrir la ventana hay mucho ruido de la calle. Ademas el hervidor entregado estaba muy sucio sin haber ni lavado ni mantenido.

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8

Melina

Aug 12, 2024

·

Stayed 2 nights

The room was so hot. We couldn’t turn down the temperature. Also if have two people in the room it will be nice to have 2 mugs for coffee. Overall was very good

8

Edward G

Jul 15, 2024

·

Stayed 5 nights

The room was very nice but was cold and the thermostat did not work. The shower temperature was also colder than it should have been. Employees were terrific.

10

Luis

Nov 24, 2025

·

Stayed 1 night

Habitación cómoda y sin ruidos

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10

FRANCISCA

Jan 17, 2025

·

Stayed 1 night

Todo excelente, atencion, habitacion, ubicacion, desayuno. Lo único extraño es que solo puedes encender la luz del baño si enciendes la de toda la pieza, no se si fue una pifia de esta pieza puntualmente, pero por nuestra corta estadia ni preguntamos.

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8

Regina

Mar 6, 2024

·

Stayed 1 night

Comfortable room, limited sea view, some street noise, very friendly staff, good restaurant, comfortable free underground parking, good price-quality ratio

10

Alessandro

Jun 17, 2025

·

Stayed 1 night

Perfect business hotel. Staff very kind. Big room

8

RENE MARTINEZ

Apr 15, 2024

·

Stayed 2 nights

The refrigerator was not working

8

Jaime

Sep 24, 2024

·

Stayed 1 night

Bien ubicado, limpio. Las habitaciones hacia calle Libertad son muy ruidosas, por el tráfico vehicular.

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Service

Staff are frequently described as friendly, welcoming, and helpful, with smooth check-in. Some guests reported service inconsistencies, unclear policies or billing, slow housekeeping, or unresponsiveness at times.

Related guest reviews

6

Benedicto

Jan 23, 2024

·

Stayed 1 night

Not a pleasant experience. I requested a box of tissue paper and the don't have any. Instead they offered me hand towels. Most of the staffs do not speak English. I ordered some food from the restaurant and when I paid my bill the waiter asked for a tip, "do you want to give a tip". Management at this hotel need to improve their hospitality & etiquette procedures.

10

EDUARDO

Nov 25, 2024

·

Stayed 3 nights

Excellent location. Wonderful staff.

10

Harvey

Dec 27, 2022

·

Stayed 19,352 nights

Excellent location, staff very friendly and helpful

6

andres

Sep 30, 2024

·

Stayed 1 night

Horrible experiencia en el Restaurant, precios altos y caludad de los platos mediocre, ademàs, al pagar la cuenta no coincidían los precios de la carta con lo cobrado, TRWS VECES REVISARON y finamente igual no corregurron toda la cuenta. RECOMIENDO BUSCAR RESTAURANT DE 8 NORTE

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10

Elpidio

Mar 1, 2024

·

Stayed 4 nights

The hotel was well situated about six blocks from the waterfront with many good restaurants, coffee shops, and convenience stores within a 7-8 block radius. Attractions are within walking distance. Public buses, which are very easy to use, stop within a block of the hotel and can be taken to Valparaiso, Reñaca, Conćon and anywhere in between. Stayed here for 7 nights and was our base for daily travels. Hotel is modern, spacious, very clean. All front desk, restaurant and cleaning staff were excellent. Breakfast items were plentiful and delicious but remained the same over the duration of our stay. Room and hotel interior areas were all very clean. Area is very safe and comfortable to walk around at night. Would definitely stay here again.

4

Rita

Feb 2, 2023

·

Stayed 1 night

Ofrecieron servicio de room service hasta las 3 AM pero desde las 12 ya no respondieron el teléfono. Desistí a la 1 AM. El hotel se quedó sin agua a nivel general y me quedé a media ducha en jabón. El problema fue desde las 10 AM hasta el check out.

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8

Stephanie

Apr 2, 2024

·

Stayed 4 nights

Si viajas del extranjero asegúrate de llevar tu pasaporte extranjero y un comprobante del PPD porque sino te cobrarán un cargo de 80 mil pesos chilenos por el “IVA” aunque hayas pagado en su totalidad el pago del hotel a la hora de reservar. Está información el hotel no te la da y tampoco la app de hotels.com. A la hora del check in está información no se me fue dada tampoco hasta muchas horas más tarde, luego trate de pagarlo con tarjeta Mastercard extranjera no se pudo, tuve que pagar con cash. Muy poca ayuda e información a la hora del check in. Luego horas más tarde pude usar mi tarjeta.

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10

Navdeep

Dec 8, 2024

·

Stayed 1 night

Excellent check in experience. Staff were very friendly and helpful

10

Marisa

Dec 28, 2024

·

Stayed 3 nights

Loved my stay at Novotel in Vina Del Mar. As a solo traveler it was a great spot to stay as I felt safe walking around. The staff was attentive and helpful. The room was clean and quiet, and the pool was the perfect spot for a lazy afternoon day in the sun.

4

ANGEL

Jan 29, 2024

·

Stayed 3 nights

Staff and service is very bad. No clear instructions. We asked for laundry and we received two different answers: same day and one day. Nobody explained to us that we have to pick up the laundry at front desk. Because we paid in advance nobody at front desk explained to us that we need to register our credit card for any additional service (restaurant, drinks, etc). Then we went to restaurant and we didn't have our credit card with us and we had to go to the room at payment time. Bryan at front desk was very good. We asked for a cappuccino during breakfast and the machine is damage for two consecutive days. We left then we don't know when is going to be available. Breakfast started by 6:30 am. Today we went around 7:30 am and still they were working on the menu (one hour late). This is not the Novotel chain that I know many years ago. We requested to clean the room yesterday by 9:00 am. They told us that in half an hour would be ready. By 3:00 pm still room wasn't clean. Summary, there are no good information nor clear and complete from staff and grade of service is not good.

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Location

Central, walkable location near restaurants, shops, and the waterfront; many found the area safe. Public transport is close by.

Related guest reviews

10

nilgia

Apr 7, 2024

·

Stayed 2 nights

Great place to be near the beach and restaurants.

8

François

Dec 31, 2024

·

Stayed 4 nights

Chambres agréables à 10 minutes de la plage Petite piscine parfois du monde. Bon petit déjeuner

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10

Elpidio

Feb 16, 2024

·

Stayed 4 nights

Comfortable, clean, modern, walking distance to most interesting places in Viña del Mar, bus transportation to Valparaiso convenient, cheap and across the street from hotel. Breakfast had adequate variety and good quality. Facilities were very comfortable. Staff were there to make your stay comfortable and pleasant and they are fluent in English which helps!

10

Ximena

Mar 18, 2024

·

Stayed 1 night

It's located in a nice neighborhood, nearby to the city center.

10

Elpidio

Mar 1, 2024

·

Stayed 4 nights

The hotel was well situated about six blocks from the waterfront with many good restaurants, coffee shops, and convenience stores within a 7-8 block radius. Attractions are within walking distance. Public buses, which are very easy to use, stop within a block of the hotel and can be taken to Valparaiso, Reñaca, Conćon and anywhere in between. Stayed here for 7 nights and was our base for daily travels. Hotel is modern, spacious, very clean. All front desk, restaurant and cleaning staff were excellent. Breakfast items were plentiful and delicious but remained the same over the duration of our stay. Room and hotel interior areas were all very clean. Area is very safe and comfortable to walk around at night. Would definitely stay here again.

10

Louie

Feb 3, 2025

·

Stayed 4 nights

The location of this property is very good. Plenty of restaurants and things to do nearby.

8

chung see

Mar 25, 2024

·

Stayed 2 nights

A safe and quiet area to stay although need to walk at least 10 min to the beach and other attractions. Rooms are clean and spacious.

10

Juan

Jan 2, 2025

·

Stayed 1 night

Convenient location to dinning, shopping and roam around the city. In a short distance to go to the beach. Very pleasant and polite staff. It's a modern building hotel with lots of amenities.

10

Rita

Jan 31, 2025

·

Stayed 4 nights

Ótima estadia e localização

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10

S

May 15, 2024

·

Stayed 1 night

Lovely location in a vibrant area

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Dining

Breakfast feedback is mixed: some praised variety and quality, while others cited freshness issues, limited gluten free options, or broken coffee machines. Restaurant service and food were inconsistent, with billing discrepancies and pets restricted to the terrace.

Related guest reviews

8

Thomas

Sep 2, 2024

·

Stayed 2 nights

Good breakfast, except need more gluten free options, ran out of only one. We were looking forward to the pool and were told it was being maintained but would be open the next day but it wasn’t (no water)

8

Gaute

Feb 16, 2023

·

Stayed 7 nights

Good location. Nice straff. Clean rooms. Food at the Hotel is under par.

6

Magdalena

Mar 21, 2025

·

Stayed 2 nights

Novotel in Viña Del Mar has no English Channel news at all which is very disappointing. Staff are very friendly & helpful. Food in the restaurant is very good. Shower glasses needs attention.

10

Eric

Mar 13, 2025

·

Stayed 1 night

I like this property because it is within walking distance of the supermarkets. The room is very spacious, with an incredible partial ocean view. However, the restaurants could improve attentiveness to lunch and dining options when serving. The food was okay, but I hope to see some flavor enhancements. Overall, it is a great place to stay in Vina del Mar.

6

andres

Sep 30, 2024

·

Stayed 1 night

Horrible experiencia en el Restaurant, precios altos y caludad de los platos mediocre, ademàs, al pagar la cuenta no coincidían los precios de la carta con lo cobrado, TRWS VECES REVISARON y finamente igual no corregurron toda la cuenta. RECOMIENDO BUSCAR RESTAURANT DE 8 NORTE

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8

PILAR

Jul 29, 2024

·

Stayed 1 night

Todo súper bien, excepto que para el desayuno el petfriendly significaba desayunar en la terraza. Aunque prendieron una estufa, resultó incómodo por el frío y por llevar ma comida.

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10

Silvia Maria

Aug 5, 2025

·

Stayed 2 nights

Bom hotel 4 estrelas. Estacionamento gratuito, instalações novas e confortáveis, boa localização. Recepcionistas simpáticas e prestativas. Porém, o que deixa a desejar é o café da manhã. Não vale a pena!

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10

Karla

Aug 6, 2025

·

Stayed 2 nights

La atención impecable, las instalaciones de muy buen gusto y calidad. El desayuno es muy completo, y los amenities muy completos .

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8

Damian

May 13, 2025

·

Stayed 6 nights

Buen servicio, buena comida en el restaurante

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8

cesar

May 3, 2025

·

Stayed 1 night

Café da manhã deixou a desejar , os itens de panificadora não estavam frescos

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Novotel Vina Del Mar

Prices for Novotel Vina Del Mar

Monthly average prices

About this property

Location

Room options

Superior Room, 1 Queen Bed

Superior King Suite

Superior Room, 2 Twin Beds

Superior Twin Room

Superior Queen Room with Sofa

Superior Queen Room

Superior Queen Room with Extra Bed

Superior Room, 1 Queen Bed with Sofa Bed

Guest reviews of Novotel Vina Del Mar

What guests think

Property Policies

FAQs about Novotel Vina Del Mar

Considering this hotel for your Vina del Mar trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22	23	24	25	26
27	28 $86	29 $110	30

Su	Mo	Tu	We	Th	Fr	Sa
				1	2 $136	3
4 $109	5 $118	6	7	8 $114	9 $129	10
11 $107	12	13	14	15	16 $138	17
18	19	20	21	22	23	24 $135
25 $121	26 $131	27 $124	28	29	30 $189	31