Name: Hilton Garden Inn Chicago Downtown South Loop
Address: 55 E 11th Street, Chicago, Illinois, USA, Chicago, Illinois, US
Price range: 190 $–1.436 $ per night
Rating: 8.38

Was Gäste sagen

Im Hilton Garden Inn Chicago Downtown South Loop loben Reisende oft die gute Lage in der Nähe des Grant Park und der öffentlichen Verkehrsmittel, das freundliche Personal, die sauberen Zimmer und die Aussicht auf die Skyline oder den See, während sie immer wieder auf wiederkehrende Probleme bei der Reinigung, den Aufzügen/Schlüsselkarten, dem teuren und manchmal voll ausgebuchten Valet-Parkservice und Lärm hinweisen.

Die Zimmer sind generell komfortabel und geräumig, obwohl Gäste über Straßen- und Zuglärm sowie gelegentliche Wartungsprobleme mit Klimaanlagen, Fernsehern, Türen oder Kühlschränken berichten. Der Pool und der Whirlpool können überfüllt oder unsauber sein und sind gelegentlich außer Betrieb, während Aufzüge und der Zugang mit der Schlüsselkarte manchmal zu Verzögerungen führen. Das gastronomische Angebot vor Ort beschränkt sich auf ein asiatisches Restaurant, das einigen gefiel, aber das Frühstück ist in diesem Hotel nicht inklusive und das Angebot im Lobby-Shop kann begrenzt sein. Erwarten Sie eine praktische Ausgangsbasis für Besichtigungen, sollten aber möglichen Lärm und gelegentliche Service- oder Wartungsprobleme einplanen.

Leistungen

Reinigung

Zimmer

Dienstleistung

Standort

Gastronomie

War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Leistungen

Der Pool und der Whirlpool sind beliebt, aber oft überfüllt, manchmal schmutzig und gelegentlich außer Betrieb. Aufzüge und der Zugang mit der Schlüsselkarte führen zu Beschwerden über Verzögerungen oder Fehlfunktionen; der Valet-Parkservice ist teuer und kann voll sein.

Reinigung

Viele Gäste fanden die Zimmer sauber, aber einige berichteten von übersehenen Details wie Haaren, Flecken oder muffigen Gerüchen sowie Schimmel oder Ablagerungen in einigen Badezimmern. Die Häufigkeit und Gründlichkeit der Reinigung waren inkonsistent.

Zimmer

Die Zimmer sind generell komfortabel und geräumig und bieten einen schönen Blick auf die Stadt oder den See. Zu den häufigen Nachteilen gehören Zug- oder Klimaanlagenlärm sowie gelegentliche Probleme mit Fernsehern, Badezimmertüren, Wasserhähnen oder Minikühlschränken.

Dienstleistung

Die Mitarbeiter werden häufig als freundlich und hilfsbereit beschrieben und unterstützen bei früherer Anreise, Zimmerwechseln und Fragen zur Reiseroute. Einige hatten jedoch mit langen Warteschlangen, inkonsistenter Kommunikation oder wenig hilfsbereiten Antworten zu kämpfen.

Ähnliche Gästebewertungen

6

Derik

3. März 2025

·

Aufenthalt am 3 Nächte

The front desk staff were very unorganized and super rude. They didn't know how to use their credit card machines, and ended up charging me twice for my stay. When I brought it to their attention, they told me it was my problem and asked me to call my bank. I put my bank on the phone with them - and they told Hilton that they charged me twice, and the staff still did NOTHING to help. I paid twice for my "discounted" stay here. Also, the staff is too busy mumbling under their breath about the customers to finish helping the people in line. I will never stay here again.

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6

Aja

6. Okt. 2024

·

Aufenthalt am 2 Nächte

I was upset that the phones in the room didn’t work or the side light in the right side of the bed. Saturday before we left for the day we requested that our room be cleaned. The gentleman at the desk said ok he will let them know. We came and it wasn’t cleaned , we went to the front desk we were then told that we can’t have our room cleaned because they only clean every other day. She said we were told at check in with the welcome letter. We told her we do didn’t receive one and the person who checked us in was right there and confirmed that she did not give us one because they ran out she did apologize but the young lady who was rude and talking to us did do any to help. She said like I said we only clean the rooms every other day.

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10

Donald

14. Nov. 2025

·

Aufenthalt am 5 Nächte

Edgar and the entire front desk team, along with housekeeping, made the first part of my stay truly memorable. They were consistently professional, attentive, and genuinely customer-focused. As I mentioned—the first part—because their exceptional service inspired me to extend my stay for a few more days! Truly the best team ever. Highly recommend!

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2

Tesia

20. Mai 2025

·

Aufenthalt am 2 Nächte

Upon check in, the front desk employee stated they overbooked King rooms so we had to stay at the Homewood Suites next door for the first night. I asked if that meant we had to change rooms and they said yes. I asked if there was a different type/downgrade room available like a queen so we didn’t have to pack up all our stuff and move rooms tomorrow and she said no, they were fully booked. She called a supervisor over and the supervisor offered $100 off the first night and then when the front desk employee said they already can the card they basically argued with one another over why she did that. Unprofessional to say the least. They called us 20 mins later saying they found a room we could go in without moving but we were already unpacked and rushing out the door for a dinner reservation. Next day we packed up checked out, had them hold our luggage, didn’t have a room for several hours - had to wait to check back in later that day. I booked this room several months in advance and paid full price for a consecutive stay, not to check out and check back in. Same supervisor said she would take $100 off 2nd night. Also, valet parking was full so we were directed to 12 hr parking and had to move car at 7am. Upon checkout asked for receipt showing $200 off and they said it was not noted for 2nd night so he would have someone call me when supervisor came in at 10am. No one ever called. You don’t pay $500+/night for this level of service. Hilton honors member & Very disappointing.

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10

Timothy

3. Jan. 2025

·

Aufenthalt am 2 Nächte

Staff was very accommodating. Safety and security was my main concern and they made it easy to relax and enjoy my stay. I would recommend anyone visiting Chicago to stay there.

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10

MARGARITA

14. Juni 2025

·

Aufenthalt am 1 Nacht

Staff was great! Spacious and clean!

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10

Tyler

23. Nov. 2025

·

Aufenthalt am 2 Nächte

Really nice hotel in a great location with wonderful staff!

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10

Heather

27. Jan. 2025

·

Aufenthalt am 2 Nächte

Our family stayed for a bulls game and celebrating our daughters birthday. Staff was very friendly and accommodating trying to find us the best room with a view! We were very pleased with our stay and will be back!

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4

gloria

20. Dez. 2024

·

Aufenthalt am 4 Nächte

I would rate this stay a 4/10. We got there around 9-10 am, and we wanted to know if we could check in early. I asked, and they said, “We don’t have any rooms, so you can’t do early check-in. Come back around 1-2 pm.” Mind you, the lady at the front desk didn’t even check the computer. Around 5 mins later, another guest came and asked if they could check in early, and the same lady said, “Yes, let me check.” That was odd since she just told me there weren’t any rooms. So I’m looking at her, all confused, and she finally says, “We can help you with the early check-in.” The early check-in fee was $55.95. We got to the room, and it just wasn’t up to par. It’s almost like they just gave us that room because we checked in early but didn’t even clean it well. There were hairs on the bed and in the shower. The bathroom wasn’t thoroughly cleaned, and neither of the trash cans had a bag in it. At least the view was nice. They gave us a paper that said housekeeping would come every other day. We stayed for 5 days and 4 nights, and the housekeeping lady came ONCE at 6 pm. I told her to come in, but then she told us to leave so she could clean our room. That was absurd because 1. It was 6 pm and 2. She clearly saw we were getting ready. All she ended up doing was "cleaning" the bathroom and taking out the trash. She didn't leave any trash bags.The microwave was missing the glass plate, so I had to call, but after waiting 10 mins, I decided to go downstairs and just ask.

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10

Ken

21. Okt. 2025

·

Aufenthalt am 2 Nächte

Staff was extremely helpful. My girlfriend booked one night originally. I added two additional nights two weeks later. Front staff was able to coordinate the two when we arrived, so we wouldn't have to pack and move to a different room between room bookings. Thank you so much!

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War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Standort

Fußläufig zur Grant Park, dem Museum Campus, dem Soldier Field und der Roosevelt L; günstige Lage für öffentliche Verkehrsmittel, Restaurants und Sehenswürdigkeiten im Stadtzentrum. Einige empfanden die Lage als etwas abseits des Kerns, aber die meisten fanden sie sicher und gut erreichbar.

Gastronomie

Das angeschlossene asiatische Restaurant erhält positive Rückmeldungen, aber die Auswahl ist begrenzt und das Frühstück ist in diesem Hotel nicht inklusive; das Angebot im Lobby-Shop kann spärlich sein. Einige bemerkten Fliegen oder dass Elite-Guthaben nicht weit reichen.

Monat	Durchschnittspreis
Januar	90 $
Februar	99 $
März	145 $
April	182 $
Mai	284 $
Juni	331 $
Juli	304 $
August	293 $
September	282 $
Oktober	322 $
November	165 $
Dezember	122 $

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $977	17 $548	18 $489	19 $540
20 $264	21 $263	22 $451	23 $455	24 $341	25 $296	26 $413
27 $260	28 $451	29 $345	30 $371

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
				1 $283	2 $294	3
4	5 $454	6 $521	7 $283	8 $378	9 $633	10
11 $1.436	12 $321	13 $325	14 $279	15 $284	16 $367	17 $464
18 $592	19	20 $842	21 $417	22 $560	23 $351	24 $296
25 $206	26 $190	27 $239	28	29	30 $378	31 $195

Reisedaten auswählen, um Preise und Verfügbarkeit anzuzeigen

Monatliche Durchschnittspreise

Über diese Unterkunft

Standort

Zimmeroptionen

Zimmer, 1 King-Bett, Eckzimmer

Zimmer, 1 King-Bett, barrierefrei, Eckzimmer

Zimmer, 1 King-Bett, barrierefrei (Mobility & Hearing, Roll-in Shower)

Zimmer, 1 King-Bett, barrierefrei, Badewanne (Mobility & Hearing)

Zimmer, 2 Queen-Betten, barrierefrei (Hearing)

Zimmer, 1 King-Bett

Zimmer, 1 King-Bett, barrierefrei (Hearing)

Zimmer, 1 King-Bett, barrierefrei, Eckzimmer (Mobility & Hearing, Bathtub)

Suite, 2 Queen-Betten, barrierefrei (Mobility & Hearing, Roll-in Shower)

Zimmer, 2 Queen-Betten

Zimmer, 2 Queen-Betten, Nichtraucher (Drinks-Snacks)

Zimmer, 2 Queen-Betten, barrierefrei, Badewanne (Mobility & Hearing)

Zimmer, 1 King-Bett (Drinks-Snacks)

Gästebewertungen

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Was Gäste sagen

Richtlinien der Unterkunft

Check-in-Anleitungen

Gut zu wissen

Optionale Extras

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