Home2 Suites by Hilton Raleigh Durham Airport RTP

Easy quick check in and out. Friendly staff, great breakfast, and warm indoor pool which we really enjoyed!

Only had a brief overnight stay before flying out from RDU. I found the staff all helpful and friendly. The hotel is very clean, including common areas. The fitness centre was excellent by hotel standards, and the free laundry was very useful! Easy to walk to groceries, walmart and places to eat and only a short shuttle ride to the airport. I had stayed at a different hotel on my way in to town and was booked to stay there for my return. The other hotel was so poor, that I cancelled my return trip and booked Home2 Suites instead. I'm glad I did and I would stay here any time I was back in town.

Quiet, clean, convenient to USA Baseball Complex. Staff was friendly and helpful. Easy parking, fast elevators. Spacious rooms.

Tamika was extremely friendly when we arrived. She let us know that we were on the floor where all the Airport employees sleep and to be cautious of our noise level, we appreciated that as we had our, sometimes noisy, Maltese dog with us. Everything was clean and the pool was warm. Loved having the free laundry facility. We were driving 20 hours from Kansas and didn't want to have an extra bag of dirty clothes so it was nice to be able to wash our clothes before we left. Every staff member we came in contact with was nice!

At first we arrived and found easy parking and close to Walmart if you need anything. Luggage rack available but slide door broke. We were checked in to the wrong room but the front desk fixed very easily. The reason I booked here again was last time the pool was sooo warm, you could just walk in and float around and not be chili...this time is was so much cooler, still easy to get in but had to keep moving. Clean property and room. Easy parking. Lil snack area. We missed breakfast. Close to our event. Could hear our neighbors, but they were quite loud.

Location advertised a heated pool, when i arrived and attempted to use said pool, pool room was freezing cold and pool was even colder, asked the staff about the pool being heated and was told the heating element was broken

All of the staff that we interacted with were great and our room was clean and comfortable. The only thing that kept me from leaving a 5 star review is that part of this quick overnight trip with the kids was having access to an indoor pool (a big reason we chose this hotel) and after getting them all dressed in their bathing suits and going downstairs, we found out the pool was ice cold and out of order. They were very bummed! We appreciated the awesome staff member at the front offered to get us a shuttle to the sister hotel to use theirs but knowing we had to be up very early we decided not to.

Only complaint is that the pool was way too hot for my taste.

Yes, it was a clean and safe environment. It waa my first stay, but it will not be my last. One of the better indoor pools that I've been in asxfar as temp and cleanliness. Staff was very customer friendly and helpful. Especially, the host Adrian.

Very nice variety on the breakfast bar. Pool was closed due to a maintenance issue, but we were offered a shuttle to a sister hotel so we could use that pool. Room was clean, spacious, and inviting.

Being located by the airport, I figured this hotel would naturally be used more compared to other locations, but that still should not affect the degree of cleanliness each guest experiences. I know hotels never fully clean anything in between guests, but the room I had blatantly reiterated this fact. From hair in multiple places inside and outside of the shower, to the darkly stained shower floor that I know could be remedied with some Comet and a lot of eblow-grease to foreign hairs in the bed sheets and sticky, red residue on the night stand in between the beds, I knew without a doubt the room had not been cleaned. My partner and I pushed the mattresses forward looking for a personal item we lost only to find other's dropped belongings behind the bed. More evidence of just how little cleaning is done in between each stay. Then the mattresses of both beds were visibly sunken in the middle and the air conditioner half worked the entire time, which led to me doing more waking up and sweating last night than actually sleeping comfortably. Perhaps the only good thing was that the front desk attendant was pleasant at check-in. Outside of that, this stay was a complete disappointment for me, and I now know to avoid this place at all costs next time.

Our room was clean and spacious. We were able to bring our small dog which was important to us. We enjoyed the breakfast that was offered every morning. We will definitely return.

Mediocre hotel. Check-in was very good. Room was ok. Bathroom wasn't terribly clean but ok. No soap in shower or sink. Reported this to front desk and they gave 1 mini bar of soap. In 4 days, never refilled the shower soap. Had a kitchenette but no water at the sink. Water glasses were upside down as if they were clean, but were not. 4 days and no cleaning service.

Yes, it was a clean and safe environment. It waa my first stay, but it will not be my last. One of the better indoor pools that I've been in asxfar as temp and cleanliness. Staff was very customer friendly and helpful. Especially, the host Adrian.

The room was clean and comfortable! Breakfast selection was good and staff was very polite and helpful!

Good experience. But very reluctant to change the bedding and towels. We had to tell them repeatedly every day and still was not done. They said we do it only once every five days which I have not experience at any other hotel. Rest is good.

I enjoyed my stay, however the floor of the shower looks very dirty, like they need to use a scrub brush and bleach when getting in the cracks on the shower floor. Also our floor had big piles of trash near the elevator that was stinky and had been there for over 2 days .

The grounds and parking lot were very clean and manicured. We used the no contact check in but any employee we seen was very friendly. The room was wonderful! Spacious and very clean. We will definitely be staying there on any return trips

The property looked fine from the outside but once we got into the room several things caught our attention. There was a dark crack in the tub, a hole in the wall left unpatched by the toilet and the tub drained slowly. Bits of paper on the carpet throughout the main room. The windows were dirty. The blinds gears were all exposed and lamps were missing bulbs. The pillow cases were very thin and very wrinkled. Normally we would have asked to be moved but the front desk was staffed by a trainee who was trying but obviously inexperienced. Her trainer was pleasant at check in but it was nearly midnight and we had business in the morning and decided to just sleep and bring these problems to your attention later. Also, we were told at check in that breakfast was from 6-10 but found out the next morning that it was 6-9. Because of the number of things we noticed were wrong it made us afraid to use anything else that appeared normal. We wondered if the coffeemaker was dirty etc. We stayed at a Hilton property in Washington DC just one week ago and it was very satisfactory and part of the reason we chose this hotel. We’re not at all confident that Hilton is the hotel chain we will search for in the future

Breakfast is included but below average quality. Few gluten free options and mostly microwaved stuff for breakfast. Hardened breakfast sandwiches, weak coffee, fake creamer. They DO NOT CLEAN your room unless you sign up and the do not advise you to sign up for cleaning services upon check in. Will not stay here again. Location is good, staff is good.

The room was much larger than I needed. The water pressure was terrible and I supposed to have a King bed suite but was given 2 Queen bed suite.

Loved the comfy bed, stylish interior, and roomy suites setup, especially the sofa. Rollout table, and almost full kitchen. Fully stocked

Our room was clean and spacious. We were able to bring our small dog which was important to us. We enjoyed the breakfast that was offered every morning. We will definitely return.

Rooms are comfortable and spacious. Indoor pool was a plus. Front desk staff were friendly and professional.

Quiet, clean, convenient to USA Baseball Complex. Staff was friendly and helpful. Easy parking, fast elevators. Spacious rooms.

The room we booked was supposed to have two queen beds, a pullout sofa and be able to sleep six per the website description. Upon check-in, our room only had at Baas two double beds and no pullout sofa. We were a family of five and picked this room because it said that it would sleep six comfortably. This resulted in one of my children having to sleep on the floor when we called the front desk to ask why we did not get the room that we paid for they said that some of the rooms were renovated, and the pullout sofas were not put into those rooms and unfortunately, all of the rooms that had two double beds and a pull out sofa or blocked. After a 10 Hour drive this was not acceptable and very uncomfortable. The next morning breakfast was slim to none with dried out chicken cutlets, eggs it tasted fishy and no coffee. Thankfully, we were able to DoorDash, but that was not an expense that we were looking to pay as we booked a hotel that claim to have fresh hot breakfast. The next morning after checkout, who once again brought up the room and nothing was offered for compensation for the wrong room being one advertised and two given to a family that was traveling with five individuals. We will not be returning guest of this hotel.

I needed a room with two beds and a sofa. They gave me two beds with no sofa and we had to sleep sideways on the bed. Awful awful awful. There were five of us.

Room air conditioner too noisy

We were disappointed by how much noise we could hear from other people in the rooms. We could hear the people in the next room. And we had trouble with the upstairs, with children running around and jumping up and down from the furniture. I did call the front desk the next night and they did contact the people renting the room and the noise did stop, for the most part. On Sunday morning, there was not a lot of variety for breakfast, as there was the day before

If we could give negative stars we would. Showed up with our family of 5 with a two queen suite booked. This room clearly states in our reservation that it includes two queen beds, a sofa bed, and a kitchenette. When we checked in, we were told none were available and they only had two queen bed rooms available. No suites (that we paid extra for). The room they put us in was TINY and they had to jam a roll away into the room as well. The roll away was pressed against one of the beds. It also blocked the space to get to the bathroom and door. I called Expedia and they quickly said they would be willing to refund our reservation, just needed the hotel to approve it. When they called the hotel, the property wouldn't approve it as they "provided an extra bed". Adrian at the front desk was the most unprofessional and rude employee I have interacted with in years. Avoid, avoid, avoid!! They will not honor the room type that you book.

The staff was wonderful.

The staff was rude. I booked an accessible room with 2 Queen beds. The room did not have an accessible bathroom (could barely get the wheelchair in the bathroom, no grab bars by the toilet. When I informed the front desk, I was told it was accessible, so I asked the individual to come with me and look (attitude was horrible). When she saw that the room was not accessible, she then changed her attitude. She put me in another room and said I would not be charged anything additional. Upon check out the next morning the new desk person was very rude and said I would need to pay the additional amount and said I could call the manager. I called several times that day and finally was able to speak with the manger and was told I would not be charged anything additional. the manager was kind and apologetic. Cannot recommend this hotel due to the front desk staff.

Staff were very pleasant and helpful. Lobby was extremely inviting.Breakfast was good, however, would have liked the breakfast items to be a bit hotter.

I was in town to catch a college football game. I had arrived at noon to meet friends staying here as well. They would allow early check-in, but blocked a room on the 3rd floor, as the desk clerk knew it would be midnight before I was able to return. Got a phone call during the 1st quarter of the game from a male manager, they had given my room away. What was the point in making a reservation if they would give the room away. Set me up at a hotel over 5 miles away. When i notified the desk clerk this was unacceptable, after tail-gating throughout the day, and now having to get to the other hotel. She simply states, I can help you with that, if you want to keep the other room, you’ll have to go the 5 plus miles to the other hotel. If you don’t want the room there, I just call them and cancel it. Very dissatisfied with this. I will never book another room with Home2 Suites. When we get to the other hotel, our option is a room with 2 Queen beds or a King Suite.

Adrian wonderful. My family & I came for a sad occasion. Adrian help in everyway he could to make our stay comfortable

Yes, it was a clean and safe environment. It waa my first stay, but it will not be my last. One of the better indoor pools that I've been in asxfar as temp and cleanliness. Staff was very customer friendly and helpful. Especially, the host Adrian.

I enjoyed my mini vacay. I did have one issue in regards to a noise complaint at 2p. That was very weird & I didnt understand nor appreciate the other guest with this complaint. The staff was understanding seeming how it was 2p. If your looking for quiet at 2p on a Saturday get an AirBnB all to yourself. All the staff was very polite & had amazing Customer service skills. One particular Front Desk member by the name of Adrian. He went above & beyond to make sure I was comfortable. As well as his recommendations on restaurants with great service & quality food were on point. I would definitely recommend this hotel.

Front desk so welcoming and helpful. This just re-affirms why I choose Home2suites!!

If we could give negative stars we would. Showed up with our family of 5 with a two queen suite booked. This room clearly states in our reservation that it includes two queen beds, a sofa bed, and a kitchenette. When we checked in, we were told none were available and they only had two queen bed rooms available. No suites (that we paid extra for). The room they put us in was TINY and they had to jam a roll away into the room as well. The roll away was pressed against one of the beds. It also blocked the space to get to the bathroom and door. I called Expedia and they quickly said they would be willing to refund our reservation, just needed the hotel to approve it. When they called the hotel, the property wouldn't approve it as they "provided an extra bed". Adrian at the front desk was the most unprofessional and rude employee I have interacted with in years. Avoid, avoid, avoid!! They will not honor the room type that you book.

Felt very welcome when we arrived. Each day we’re greeted st breakfast with a good morning and each time we returned to the hotel at the end of our day. Staff is very helpful with every question or request. Highly recommend Home 2 suites!

Great place. Close to airport but not noisy

Property was clean, in a nice area with access to many stores. Always a plus to have a kitchenette when traveling for sport events.

I loved everything about my stay at Home2 Suites. Staff was very informative and professional. My room was clean, fresh and filled with anything that i needed. A walmart was literally walking distance from the hotel property. I would only change there being only 1 staff member on shift at night. Because when or if there's and emergency or a room needs immediate help theres only so much that 1 staf member can do with out leaving the front desk. All other experiences was perfect.

I like how close it was to the airport.

Quiet, clean, convenient to USA Baseball Complex. Staff was friendly and helpful. Easy parking, fast elevators. Spacious rooms.

In the middle of a business park.

Great location and convenient.

Everything you want in a hotel. Clean, quiet. Staff was very friendly and helpful. The lobby, hallways and rooms were all very clean. Convenient location if you need to go between Raleigh, Durham and surrounding areas. There are dining options a short drive away.

IT WAS SAFE AND QUITE

Close to the airport. Convenient for business travel.

Easy quick check in and out. Friendly staff, great breakfast, and warm indoor pool which we really enjoyed!

Staff were very pleasant and helpful. Lobby was extremely inviting.Breakfast was good, however, would have liked the breakfast items to be a bit hotter.

The room we booked was supposed to have two queen beds, a pullout sofa and be able to sleep six per the website description. Upon check-in, our room only had at Baas two double beds and no pullout sofa. We were a family of five and picked this room because it said that it would sleep six comfortably. This resulted in one of my children having to sleep on the floor when we called the front desk to ask why we did not get the room that we paid for they said that some of the rooms were renovated, and the pullout sofas were not put into those rooms and unfortunately, all of the rooms that had two double beds and a pull out sofa or blocked. After a 10 Hour drive this was not acceptable and very uncomfortable. The next morning breakfast was slim to none with dried out chicken cutlets, eggs it tasted fishy and no coffee. Thankfully, we were able to DoorDash, but that was not an expense that we were looking to pay as we booked a hotel that claim to have fresh hot breakfast. The next morning after checkout, who once again brought up the room and nothing was offered for compensation for the wrong room being one advertised and two given to a family that was traveling with five individuals. We will not be returning guest of this hotel.

Check in was easy. Public areas I experienced were very clean. Breakfast was good and hotel room was clean. Would stay there again.

Great rooms. Comfy beds. Checkin was great. Very professional. Would stay again.Breakfast was typical hotel breakfast but good.

The room is very dark. There is very poor lighting in the sitting area, near the desk and by the bed. The breakfast was lousy. Dried out two day old sausage biscuits. Upon checkin there was no one manning the desk and I had to wait a good 10 minutes

The room was clean and comfortable! Breakfast selection was good and staff was very polite and helpful!

The room was spacious. The check in was great. The staff was very friendly. The only "complaint" I had was the breakfast was less than I expected. If you didn't want the combinations that were offered, you couldn't get less. It was cereal, bread, or eggs combined with other things. No just eggs

Very nice variety on the breakfast bar. Pool was closed due to a maintenance issue, but we were offered a shuttle to a sister hotel so we could use that pool. Room was clean, spacious, and inviting.

I wish It had more breakfast selections like the one in atl.