The Capital Melrose

This was my 4th time staying at the Capital Melrose - I visit frequently from the US to see family … I love that the rooms are large, spacious, modern with great bathrooms, a kitchenette & bonus washer/dryer in some rooms… The staff are all absolutely incredible, friendly & go out of their way to make sure everything is perfect!!

I booked two rooms at the Capital Hotel in Melrose for a business trip. Upon arrival, we were informed that there was no record of our booking, despite us having a confirmation for that same day. After presenting the confirmation, we were told that the booking had actually been made at the Capital Hotel in Sandton. We again showed our confirmation clearly stating Melrose. After some time, the manager came to assist the front desk. Only then were we informed that a group booking had extended their stay, and as a result, our reservation had been moved to the Sandton property without any prior notification. In over 30 years of business travel, I have never experienced anything like this. The lack of communication, poor handling of the situation, and overall unprofessional approach suggest that management is not adequately overseeing basic hospitality standards. To make matters worse, no refund, complimentary meal, or even a simple gesture of goodwill was offered to compensate for the inconvenience caused. A very disappointing and unacceptable experience.

The staff are very welcoming and helpful. The room and the hotel are clean. The bed was comfortable. We had a nice stay.

We didn't eat in the hotel so can't comment. Staff excellent, rooms smart, clean and comfortable. However really bad nights sleep. So advsie for all. Don't take a room that is immediately next door to the gym as we heard music and the treadmills going throughout the night.

Very conveniently located reasonable rates clean rooms