Is parking available at the property?

Parking is available nearby for a fee of approximately EUR 36 per day, located 525 feet away and open 24 hours. Please note that parking height restrictions apply.

What type of breakfast is offered and what are the serving hours?

Buffet breakfast is served on weekdays from 7:00 AM to 11:00 AM and on weekends from 8:00 AM to 11:00 AM for a fee of approximately EUR 25 for adults and EUR 13 for children.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and wheelchair-accessible facilities in public areas. However, specific details about room accessibility should be confirmed with the property prior to arrival.

What is the location of the property in relation to key landmarks?

The hotel is centrally located in Madrid, just steps from Plaza Mayor and within a 10-minute walk of the Royal Palace of Madrid. It is approximately 1 mile from the Thyssen-Bornemisza National Museum and Museo Nacional Centro de Arte Reina Sofía. The preferred airport is Adolfo Suarez Madrid-Barajas Airport, located about 22.7 km (14.1 miles) away.

Does the property have a swimming pool?

Yes, the property features both an indoor pool and an outdoor heated pool. The outdoor pool is seasonal, open from April to September, and pool access is available from 11:00 AM to 7:00 PM.

What are the policies for guests staying with children?

Children are welcome at the property. The minimum age for children to stay for free is not specified, so it is advisable to check with the property for specific age policies.

Pestana Collection Plaza Mayor – Madrid Hotel

Average nightly price at Pestana Collection Plaza Mayor by month, last 12 months (USD)
Month	Average price
January	US$245
February	US$243
March	US$284
April	US$360
May	US$374
June	US$331
July	US$260
August	US$223
September	US$420
October	US$413
November	US$325
December	US$269

What guests think

Travellers describe Pestana Collection Plaza Mayor as a beautifully restored, centrally located hotel with exceptionally friendly staff, comfortable though often compact rooms, and popular spa and rooftop pools that add welcome relaxation after exploring Madrid’s sights on foot.

Guests praise the unbeatable Plaza Mayor setting and easy walking access to attractions, with effective soundproofing keeping most rooms quiet. Common drawbacks include small standard rooms, occasional maintenance or layout quirks, crowded or seasonal pool access, and mixed experiences with the spa or breakfast value. Overall, expect a stylish, centrally based stay with warm service and memorable views.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Spa and pools are a highlight, with a tranquil indoor area and a rooftop pool offering views; many note they are small and can get crowded, and the gym is limited with occasional seasonal or temporary closures. Some mention cool pool water or low sauna temperatures.

Related guest reviews

10

Håkan

20 Oct 2025

·

Stayed 2 nights

Allt var toppen bra förutom att takterass och pool på ovan våning ej var öppen. Stängde för säsongen redan i början på oktober. Detta borde angetts på Hotels sidan.

Translate

10

Steven

3 Oct 2025

·

Stayed 3 nights

Loved the property and everything about the hotel. The spa and indoor pool were amazing! Gym is underwhelming but it’s nice to have a little bit of a gym over nothing. Rooms were great, very comfortable. Location was great. One of my favorite places I have stayed!! Can’t wait to return.

10

Adrian

21 Mar 2025

·

Stayed 2 nights

Klasse sted - virkelig lækker morgenmad. Super service fra alle. Smukke omgivelser. God beliggenhed. Smuk pool men lidt lav. Lille fitness desværre.

Translate

10

Christopher

11 Jul 2025

·

Stayed 2 nights

Fantastic hotel with an exceptional location! The hotel staff is extremely attentive and friendly. The room was spacious, modern and overlooked the plaza mayor. Breakfast buffet is in regards of what’s offered worth every single penny! Next time we chose to stay a couple of nights in Madrid, the Pestana Plaza Mayor will be our preferred choice to stay! Only backdraw was that the Sauna should run a lot hotter than it does. 85C+ and not 60-70. Keep up the great work and Hasta la Proxima! :-)

8

Karen

29 Jun 2025

·

Stayed 3 nights

A well run hotel with friendly staff and great breakfasts. Clean, quiet and confirm and comfortable. Only criticism is the size of bedrooms which have integral bathrooms. Also the pool area on the roof was overcrowded and therefore inaccessible during our stay when it was 35 degrees.

8

maurice

20 Feb 2023

·

Stayed 4 nights

Bel hôtel bien situé pour une visite des principaux lieux nous sommes déçus du spa bel piscine mais froide pas de jacuzzi et le sauna dans un couloir

Translate

10

Kaitlyn

10 Sept 2023

·

Stayed 2 nights

The location of this hotel is unbeatable. Literally right in the middle of Plaza Mayor. The hotel itself was modern and very clean. Staff was quite attentive. The room we stayed in the first night had a shower that would not drain properly. The staff sent someone almost immediately to take a look. They couldn’t do anything about it the first night so showering was pretty rough. Maintenance tried to fix it the next day but that didn’t work. The hotel kindly moved us to a new room (the best one in the hotel!!). It was amazing and we certainly appreciated that they addressed the issue. The facilities are quite lovely - the rooftop bar/lounge/pool has an amazing view and is very comfortable. We also used the indoor pool in the spa area which was also very nice. If we were to return to Madrid we would definitely stay at this hotel again.

10

Yvonne

4 Dec 2025

·

Stayed 2 nights

Beautiful hotel in perfect location right on Plaza Mayor. Staff were all exceptionally helpful! Breakfast and dining room all very nice! Heated pool and sauna in the basement

10

Stella

8 Oct 2024

·

Stayed 3 nights

Beautiful hotel with very helpful staff. Excellent facilities including indoor pool, rooftop pool has wonderful views. Great hotel

10

Sylvain

10 Nov 2025

·

Stayed 4 nights

Bel hôtel . Piscine un peu petite , elle devient vite surchargée . Personnel avenant

Translate

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Overall cleanliness and housekeeping are praised, with many finding rooms spotless. A few reports mention issues such as a dirty or damp carpet, incomplete room prep, or bathroom leaks.

Related guest reviews

8

Oscar

5 Feb 2023

·

Stayed 3 nights

Dirty Carpet in the room.

8

Nicole

2 Sept 2025

·

Stayed 4 nights

Good spot to stay in when first visiting Madrid, we did have issues with the shower where the water wasn’t completely going down the drain which caused the room to flood every time we showered we had to make sure the water pressure was low each time.

10

Amanda

25 Sept 2025

·

Stayed 3 nights

Great location. Friendly and helpful staff. Clean.

2

yukiko

26 May 2025

·

Stayed 1 night

掃除の片付けが終わってなくて、ゴミが洗面所に置いてあったシャワーを使おうとしたら出てきたお湯が熱湯で間違って浴びたら大火傷するレベルだった

Translate

10

Kaitlyn

10 Sept 2023

·

Stayed 2 nights

The location of this hotel is unbeatable. Literally right in the middle of Plaza Mayor. The hotel itself was modern and very clean. Staff was quite attentive. The room we stayed in the first night had a shower that would not drain properly. The staff sent someone almost immediately to take a look. They couldn’t do anything about it the first night so showering was pretty rough. Maintenance tried to fix it the next day but that didn’t work. The hotel kindly moved us to a new room (the best one in the hotel!!). It was amazing and we certainly appreciated that they addressed the issue. The facilities are quite lovely - the rooftop bar/lounge/pool has an amazing view and is very comfortable. We also used the indoor pool in the spa area which was also very nice. If we were to return to Madrid we would definitely stay at this hotel again.

10

Pieter

12 Mar 2026

·

Stayed 2 nights

The check-in was excellent (our room was available when we arrived at 9am!), the room was very clean, a comfortable bed, well equipped, excellent housekeeping, great/helpful front desk staff and concierge service; perfect location, in all it could not havce been a better stay.

10

Tricia Marie

6 Dec 2025

·

Stayed 5 nights

The location. Staff was very nice. Only one part of the carpet in the room was moldy because it was right new to the bathroom, always getting wet.

10

Timur

7 Dec 2025

·

Stayed 4 nights

Odalar tertemiz personel nazik

Translate

10

Anam

13 May 2024

·

Stayed 2 nights

Excellent service and very clean.

10

leonardo

17 Feb 2026

·

Stayed 1 night

La habitación estaba limpia

Translate

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are stylish but many standard rooms are small or have awkward layouts, while beds are comfortable and some suites are spacious with excellent Plaza Mayor views. Soundproofing generally keeps rooms quiet, though plaza-facing rooms can hear activity; a few guests reported weak Wi-Fi or temperature control quirks.

Related guest reviews

8

Thaisa Marina

8 Feb 2026

·

Stayed 4 nights

Limpeza muito boa, equipe cordial e solícita. Localização imbatível. Minha única observação é quanto ao tamanho do quarto padrão. É muito, mas muito pequeno. Acho que se paga mais a experiência de estar na Plaza Mayor, porque o tamanho do quarto para um casal chega a ser incômodo.

Translate

8

Kiran

4 Oct 2025

·

Stayed 4 nights

Very spacious room; comfy bed; only downside is no windows in the bedroom section.

10

Bengt

15 Jun 2025

·

Stayed 3 nights

Perfekt läge. Bra service, trevlig personal, rent och snyggt, bekväm säng, tyst, ett mycket bra hotell.

Translate

8

Jamilyn

30 Jan 2023

·

Stayed 2 nights

Location was amazing, the hotel is gorgeous, the only issue was that the rooms were very hot and the thermostat did not work. We had to open and close the window constantly to try to keep it at a good temperature.

10

MARIA DOLORES

12 Mar 2026

·

Stayed 2 nights

Muy bien ubicado, hotel muy tranquilo y bonito, camas muy cómodas.

Translate

8

Richard

22 Oct 2025

·

Stayed 1 night

Room was small but clean. Glad we were only there for one night

10

guy

29 Oct 2025

·

Stayed 7 nights

Hôtel très bien situé. Avons pu faire toutes les visites à pied. Chambre avec vue sur la place relativement petite mais confortable.

Translate

10

Donna

7 Apr 2025

·

Stayed 2 nights

If you are looking to stay in a great location with amazing Plaza Mayor views, this is your hotel. The rooms are large, the beds are comfortable and bathroom are nicely updated. The restaurant is quiet and lovely with plants and art. If you have a Plaza view (which I had) it is amazing to open your doors, enjoy the view and people watch. Also, you can go down to the plaza at anytime and enjoy a meal or drink. However, if you are looking for a quiet room, I would not choose the plaza view because it's busy and noise can be heard late into the evening. Also, the morning after 7am can have noise in the plaza with all the delivery trucks, delivering to all the many restuarants. Lots of hustle and bustle in this location. I have stayed here twice and enjoyed it each time.

8

Renata

20 Oct 2024

·

Stayed 2 nights

Perfeito em tudo, a única desvantagem é o wifi e internet que não pegam bem pelo menos no quarto que ficamos.

Translate

10

Andrew

1 Nov 2024

·

Stayed 5 nights

The location was perfect and we loved being in the old centre of the city within walking distance of the various sites of interest. The Plaza Mayor is a beautiful, vibrant and lively space, however our room overlooking the square was really quiet at night thanks to the double glazed windows.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is widely described as friendly, attentive and helpful across reception and concierge, with quick resolution of issues and thoughtful touches. A minority reported inconsistent service or rigid policies (e.g., restaurant/spa service lapses, limited early breakfast-to-go, or handling of special situations).

Related guest reviews

10

Viktoriya

21 Oct 2025

·

Stayed 5 nights

Absolutely fantastic stay. Team is very welcoming and accommodating. Breakfast has good options for everyone, make to order service is quick. Even though the location of the hotel is in the busy touristy area, inside the building is very peaceful and quiet. Easy walk to all main attractions, restaurants, coffee shops and shopping. Very safe. Will recommend.

10

Julie

27 Jun 2025

·

Stayed 2 nights

Javier was excellent to work with when I called due to a travel delay. In an excellent spot to see the historic city center. While located in the Plaza Mayor, it was a quiet respite from the bustle around it. Highly recommend

8

Juan

26 Apr 2025

·

Stayed 2 nights

We had a very nice stay. The rooms were comfortable and the location was perfect for waking to the most interesting parts of Madrid. The reception and concierge staff seemed to be distracted with how to use the computer system and we had to ask a number of times before we got a hold of the concierge to help us make dinner reservations.

4

mathieu

10 Jul 2025

·

Stayed 3 nights

Ma conjointe s'est fait voler 2 bagues et 150 euro en argent comptant dans la chambre. La direction de l'hotel nous fait perdre du précieux temps de vacances pour nous faire faire une déclaration à la police pour finalement nous dire qu'il ne rembourseront pas car ils nous ont fourni un coffre fort... Pourquoi ne pas l'avoir dit au départ... Aucune compensations proposé par l'établissement. Dommage pour un endroit de cette réputation/prix

Translate

10

Michael

18 Apr 2024

·

Stayed 4 nights

Excellent location with a wonderful staff. Had an issue with initial room and it was remedied very quickly. Highly recommend the hotel.

10

Skyler

21 Nov 2025

·

Stayed 2 nights

We loved everything about our experience here! The staff was awesome & stored our bags so we could explore before check-in, our room was ready a little earlier than anticipated so we got to get up quicker, our rooms view was amazing and the location is perfect! The bed and pillows were comfortable and the room layout was convenient and well thought out. When we requested anything additional, it for delivered quickly and with a smile. When we come back to Madrid in the future, we will 10000% be staying here again.

6

ROBYN

3 Jul 2025

·

Stayed 3 nights

Great position though very variable experience of the staff including poor service in the restaurant and spa.

10

Pieter

12 Mar 2026

·

Stayed 2 nights

The check-in was excellent (our room was available when we arrived at 9am!), the room was very clean, a comfortable bed, well equipped, excellent housekeeping, great/helpful front desk staff and concierge service; perfect location, in all it could not havce been a better stay.

10

Deyanira

15 Nov 2025

·

Stayed 3 nights

Excelente ubicación, la atención del personal, desayunos muy ricos, al llegar nos recibió Rubén, super atento y amable

Translate

4

Monika

20 May 2025

·

Stayed 4 nights

Location is excellent, but the hotel was limiting access to some hotel public areas without previous notice. Also not very accommodating (refused to provide breakfast to go when checking out a few minutes before 7 am).

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Unbeatable central location directly on Plaza Mayor, walkable to major sights, dining and transport. Vehicle access can be tricky and plaza-view rooms may experience some late-night or early-morning noise, though double glazing keeps many rooms quiet.

Related guest reviews

10

Fernando Afonso

25 Nov 2025

·

Stayed 1 night

Localização excepcional, dentro da Plaza Mayor , perto de tudo , decoração primorosa , atendimento muito bom

Translate

10

Dilmurod

29 Jul 2023

·

Stayed 1 night

Great location and staff!!

8

Irakli

11 Nov 2025

·

Stayed 4 nights

Very good location. Easy access to everywhere

10

Mary Ann

23 Aug 2023

·

Stayed 5 nights

The location could not be better at the steps of the Plaza Major! My flight arrived early and the very nice and accommodating staff got me my room hours before check-in! The rooftop pool had amazing views so highly recommend it!

10

Jeanette

8 Dec 2025

·

Stayed 1 night

Excellent location. Historic site.

8

Ratna

21 Oct 2024

·

Stayed 2 nights

The location is perfect as it is walkable to most attractions

10

Kaitlyn

10 Sept 2023

·

Stayed 2 nights

The location of this hotel is unbeatable. Literally right in the middle of Plaza Mayor. The hotel itself was modern and very clean. Staff was quite attentive. The room we stayed in the first night had a shower that would not drain properly. The staff sent someone almost immediately to take a look. They couldn’t do anything about it the first night so showering was pretty rough. Maintenance tried to fix it the next day but that didn’t work. The hotel kindly moved us to a new room (the best one in the hotel!!). It was amazing and we certainly appreciated that they addressed the issue. The facilities are quite lovely - the rooftop bar/lounge/pool has an amazing view and is very comfortable. We also used the indoor pool in the spa area which was also very nice. If we were to return to Madrid we would definitely stay at this hotel again.

10

Donna

7 Apr 2025

·

Stayed 2 nights

If you are looking to stay in a great location with amazing Plaza Mayor views, this is your hotel. The rooms are large, the beds are comfortable and bathroom are nicely updated. The restaurant is quiet and lovely with plants and art. If you have a Plaza view (which I had) it is amazing to open your doors, enjoy the view and people watch. Also, you can go down to the plaza at anytime and enjoy a meal or drink. However, if you are looking for a quiet room, I would not choose the plaza view because it's busy and noise can be heard late into the evening. Also, the morning after 7am can have noise in the plaza with all the delivery trucks, delivering to all the many restuarants. Lots of hustle and bustle in this location. I have stayed here twice and enjoyed it each time.

10

Raul

30 Sept 2025

·

Stayed 3 nights

Very well located. Rooms are kind of small, but in very good condition. Right in the heart of Plaza Mayor. If you're driving getting to this location can be tricky due to heavy traffic and narrow streets.

10

Andrew

1 Nov 2024

·

Stayed 5 nights

The location was perfect and we loved being in the old centre of the city within walking distance of the various sites of interest. The Plaza Mayor is a beautiful, vibrant and lively space, however our room overlooking the square was really quiet at night thanks to the double glazed windows.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast and the on-site restaurant earn frequent praise for quality and variety. Some guests found breakfast average, pricey, or inconsistently replenished.

Related guest reviews

10

Ashish

14 Dec 2025

·

Stayed 6 nights

I stayed here for the NFL Madrid Game in November. The location was amazing. The hotel was distance to many must see Madrid attractions and nearby to several subway stations. I ate breakfast on several occasions and loved the great selection and taste of the food. The staff was extremely nice. The room was perfect for my needs as I was a solo traveler for this trip. I didn’t have enough time to use the spa…maybe next time.

10

Philip

13 Mar 2025

·

Stayed 3 nights

AMAZING hotel!!! Superb service from all of the staff, from check-in to housekeeping, everyone goes above and beyond to make sure you are well taken care of! Breakfast is phenomenal as well!! Hotel is in excellent condition and well maintained. Location is perfect! We were able to walk to meeting places for all of our tours and Flamenco show. Excellent dining options and more than enough shopping within walking distance. This hotel is highly recommended by us!

10

NANCY

18 Sept 2025

·

Stayed 1 night

Gorgeous hotel , excellent breakfast buffet selection and close to all the buzz

10

Htin Linn

18 Sept 2024

·

Stayed 2 nights

Excellent location and great restaurant

10

Eric

16 Mar 2025

·

Stayed 3 nights

Great hotel great location , breakfast could be more impressive but was fine

8

Vance

17 Jul 2024

·

Stayed 4 nights

The hotel was nice. We stayed in a room over looking Plaza Mayor which offered fantastic views. Pools are small so can get really crowded. Breakfast wasn’t worth the extra charge, easier to go to Starbucks or the market. Staff was friendly and helpful. Location was a great bonus as 15min walk to all the sites.

10

Yvonne

4 Dec 2025

·

Stayed 2 nights

Beautiful hotel in perfect location right on Plaza Mayor. Staff were all exceptionally helpful! Breakfast and dining room all very nice! Heated pool and sauna in the basement

4

Danielle

29 Jun 2023

·

Stayed 2 nights

Hotel bonito e bem localizado, porém tem algumas falhas básicas que fazem o custo x benefício não valer a pena. Check-in confuso, instalações diferentes do anúncio, café da manhã ruim (ex.: nunca vi um hotel 4 estrelas disponibilizar apenas margarina para os hóspedes).

Translate

8

Rosa Helena

4 Oct 2024

·

Stayed 2 nights

Hotel confortável, com staff atencioso. Mas o serviço do café da manhã foi muito deficiente, principalmente na reposição do buffet.

Translate

10

Lauralee

18 Aug 2024

·

Stayed 3 nights

Great location. Breakfast buffet food and service excellent.

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5 $345	6 $395	7 $600
8 $341	9 $264	10 $264	11 $155	12 $277	13 $318	14 $360
15 $243	16 $251	17 $254	18 $251	19 $265	20 $319	21 $318
22 $259	23 $257	24 $309	25 $312	26 $275	27 $304	28 $307
29 $240	30 $236

Su	Mo	Tu	We	Th	Fr	Sa
		1 $282	2 $264	3 $216	4 $276	5 $348
6 $290	7 $240	8 $216	9 $216	10 $216	11 $250	12 $255
13 $216	14 $216	15 $224	16 $224	17 $223	18 $251	19 $253
20 $228	21 $228	22 $228	23 $249	24 $255	25 $329	26 $308
27 $307	28 $360	29 $784	30 $398	31 $784

Pestana Collection Plaza Mayor

Prices for Pestana Collection Plaza Mayor

Monthly average prices

About this property

Location

Room options

Classic Room

Deluxe Plaza Mayor

Loft

Superior Plus

Superior Room (Plaza Mayor)

Superior Room

Suite (Plaza Mayor)

Suite

Guest reviews of Pestana Collection Plaza Mayor

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Pestana Collection Plaza Mayor

Prices for upcoming dates