Lake Hill Karkonosze Resort & Spa

Stay at the hotel was great! The place is beautiful. The only thing you need to know is that here on hotels.com, the offer is confusing, as check in in whole hotel is from 16:00, not 15:00 and the parking is not free.

Awasome view

Hotel and surroundings are are lovely. Breakfast selection was very good. The only negative thing was that they have seating area and games in corridor by some of the rooms. I was in one of those rooms. That meant i was woken up numerous times during late evening and night by people playing and being loud. I had called reception twice and after nearly an hour they had asked particularly loud group to move but after thst i gave up calling every time someone was loud. No other room was offered to me. Luckily i was there only 1 night.

Where should I start?! We had a 4 night stay and requested a quiet room which we didnt get at all. We woke up EVERY morning between 07-08am because you literally can hear every step or moving furniture around your room. If that wasnt enough, the cleaning stuff cleans the rooms from 08:00 in the morning and was extremely loud doing that, so THEY decide how long you sleep during your stay, simply astonishing for a hotel where guests want to relax. Service in this hotel is just terrible. Sitting in the pool area almost NO service with drinks, if you make the bad decision to have dinner in hotel almost NO service because the staff are way too less people. After the first evening we decided to have dinner somewhere outside of the hotel because the buffet for 130 (~33 €) isnt worth half the prize. From 10 „boxes“ with food only 3 where filled with food, the rest was empty. We asked the staff if theres some more to come, but after 15 minutes of waiting we canceled the buffet and had dinner somewhere else. You dont feel welcomed as 80% of staff dont speak any english, nobody has a smile on their face and you always feel like you annoy them when you have a certain request. Try to avoid the cocktails, Aperol and Espresso Martini were good though. The views of the hotel and the lake next to it have been great but it wasnt worth the prize at all, unfortunatelly.

Great place, nice service, very big room, great spa zone and breakfast was so tasty