Hotel Indigo - St. Louis - Downtown by IHG

No parking at hotel.

Parking was very inconvenient. I felt very unsafe at night walking to my car in the parking garage. The beds were fine, room was OK. Some staff were great, others were not helpful at all.

Had to switch to another room because they forgot to clean one of the drawers, which contained underwear and possible paraphernalia. Most the lamps didn't work either. Second room was better. There was no bottle water for sale there, just sink water. Paid for parking twice, once on hotel.com and again when I got there, never got compensation for it.

Arrived at 5:30 pm, rooms were not ready for check. The ceiling in the lobby was leaking while wait to be checked in. Was not given the QR code for parking after I asked twice for hotel parking. I was directed to the wrong parking garage and then only to find out later by security that I should have received a QR so I’m not paying multiple times for a one night stay. The hotel only provided one key card that we had to share with the my family. Terrible experience overall and will not stay again

Narrow hallways. No garage. Walked a couple blocks to go to the nearest garage. Charged with a 2nd fee overnight without letting me know.

Parking was awful! The staff couldn't really easily explain where to park. The closest parking garage had no working elevators. We would not stay here again due to the inconvenience of having to park 2 blocks away.

Dining options may be limited; amenities list says there is a restaurant, but that is only for breakfast. Parking is not valet -- you pull up outside the entrance, check in and get your keycard and parking pass, then park your car across the street. Rooms were lovely. The shower fixtures in my bathroom were loose but water pressure was great.

I like the view of the room to see downtown. The hotel was convenient to the Arch and other destinations besides Union Station. The room was clean and I like the painting on the wall. The phone didn’t work, no fridge or microwave. The microwave is small and shared on the 4th floor and the ice machine didn’t work. The roof top bar has been closed about a year we were told by staff. The elevator barely fits 4 people and their luggage it’s so small. And parking is not $25 with in and out privileges. I was told if you pay the hotel directly you can have those privileges. It’s $13-$25 every time you go in AND come out. The parking lot is around the corner from the hotel. I suggest downloading the parking app and pay that way. It’s cheaper. It’s $40 without it. The employees parking in the loading zone made it very difficult to unload our bags because who about to walk a whole block with luggage. Breakfast wasn’t just $10, it was more and I prepaid for mine when I booked and didn’t eat. The staff ware nice and friendly but I felt mislead by the advertising of the hotel. I’ll only book again if it’s the last resort.

Great location. No on site parking but it is close by.

Rooms are nice and modern, but no fridge, small. Front desk is not friendly at all. Surrounding area is a bit sketch. Hotel doesn’t have parking of their own so you need to drive around and try to find something that looks safe. Parking garages don’t post price and hotel front desk doesn’t help in any way other than say it’s around the corner.

The room was filthy. Empty candy wrappers on floor, pubic hair in shower, sheets/comforter stained, no toilet paper or remote, bathroom vanity door was off hinges, it clearly had not been cleaned. Restaurant was closed, ate at lobby bar very limited food and booze selection.

The staff was friendly, the bar was closed because the bar tender didn’t show up. I had to pay an additional $75 for incidental but my car was already charged $240 but the receipt shows it was only $195 so where did the rest of my money go?!? When you shower the water goes everywhere, no fridge in the room parking was blocks away and the cleanliness was non existent. Next time I’ll stay at a motel 6…

When we got there, we were able to check in a little early, which was great! They gave us a key to park in the parking garage and told us the parking would be cheaper since They had some issues instead of the normal price that it should’ve been. They put a hold on my credit card, which was fine. I knew there would be one. When we finally got to the room that night, my husband noticed that it looked like urine stains on the bedding and asked for a different room when they have been cleaned and they were booked solid and didn’t have any room so we asked for them to change our bedding. We left our hotel for two hours to come back and it had not been changed, also we had set the thermostat to 65° hoping to cool the room down because it was extremely hot only for it to be Stuck at 76°! We went downstairs and after about 25 minutes of waiting finally got to talk to the receptionist, and she was super nice! After being informed, they had no other rooms and no way to fix our problems. We just checked out and asked for a refund the next day after we got home, I called and talked to the manager, who was kind of rude, but, she said that they were sending the refund back to Hotels.com And that I should be getting it back from them however instead of the hold being reversed, I was charging additional room fee! Mind you I paid for my room in advance a month before! So a room I did not even stay and was still charged feesThe hotel was nice enough looking great location just not very clean!

There were fingernail clippings on the carpet and it was loud, inside and outside of the hotel. The mattress frame was dirty. There wasn’t a fridge or microwave. The air conditioner worked really well though. If I had read the reviews before my stay, I probably would not have stayed here. I would not recommend this hotel.

Although the staff were all very nice, the rooms and hotel were very run down. There wasn’t an operating restaurant or bar anymore just snacks for purchase. Which is very misleading on the photos. The icing on the cake was the bed bugs in my son’s bed. The next day he had bites on his forearms, wrists and hands. We will not be staying here again.

I’ve stayed at this hotel 4-5 years ago and then it was a decent hotel for the price and the location was nice, close to everything. SINCE 2020, the hotel still does not have an operating bar or food area. The hotel itself has went extremely downhill in those last few years. The parking garage they recommend is not $25 a night anymore, but $35. The cleanliness of the place has also extremely declined. The location around the hotel has also become more sketchy, while unloading my luggage I had a group of people come by and try to take my luggage while my back was turned. We were originally supposed to stay 2 nights at this establishment…..ONE night in the room & I was covered in BED BUG BITES. I woke up to find bed bugs in the bed with me. This was by far the worst experience of my life staying somewhere… they did refund me for my entire stay…. which they rightly should…the staff acted as though this was a regular occurrence. I would not recommend this hotel to anyone, ever! Now I cross my fingers I didn’t bring these nasty bugs back with me and my family.

There were stains on the pillows , they smelled clean but wasn’t nice to find stains. The shower wasn’t really deeper cleaned and some towels had hairs on them.

The room did not have a pleasing smell, there were multiple stains on the bed and bedding set. Hard to find any one who worked there. No one was at the front desk. Only two ice machines in the building on 2nd and 4th floors. No microwaves or fridges in rooms. Rooms are very sma

When we got there, we were able to check in a little early, which was great! They gave us a key to park in the parking garage and told us the parking would only be $15 since They had some issues instead of the $25 that it should’ve been. They put a $75 hold on my credit card, which was fine. I knew there would be one. When we finally got to the room that night, my husband noticed that it looked like urine stains on the bedding and asked for a different room when they have been cleaned and they were booked solid and didn’t have any room so we asked for them to change our bedding. We left our hotel for two hours to come back and it had not been changed, also we had set the thermostat to 65° hoping to cool the room down because it was extremely hot only for it to be Stuck at 76°! We went downstairs and after about 25 minutes of waiting finally got to talk to the receptionist, and she was super nice! After being informed, they had no other rooms and no way to fix our problems. We just checked out and asked for a refund the next day after we got home, I called and talked to the manager, who was kind of rude, but, she said that they were sending the refund back to Hotels.com And that I should be getting it back from them however instead of the $75 hold being reversed, I was charging additional $185! Mind you I paid for my room in advance a month before! So a room I did not even stay in cost more than $400!! The hotel was nice enough looking great location just not very clean!

My room was very dirty. You could tell the floor had not been swept or vacuumed. There was multiple toenails I could see on the floor as well as hair. When I turned on the shower the water ran dirty into the drain... never have I seen that happen in a hotel. The front desk staff was very friendly and helpful during my stay. However, the overall cleanliness of the property was disappointing.

Check-in experience was a 10/10 thanks to the kind, jovial personality of Rashana (sp?) to me and the two guests ahead of me who she helped. We had a wonderful conversation + she gave me her local restaurant recommendations. The lobby has charming/historic decor to match the structure. The elevators worked fine during my 3-night stay. Ice machines are on even floors, and the microwave is on the 2nd floor. If your room number ends in 1 like mine did, your door will be just a few steps away from the elevator, so it can be noisy. About the room: The walls (doors?) are pretty thin, so if you have noisy neighbors you’ll hear them. You’ll also hear the plumbing in the walls as your neighbors use the sink/shower/toilet. Didn’t bother me, just a heads up. The room was clean and nicely arranged. I liked the bay windows which brought in plenty of light. I checked for bed bugs and saw no signs, but I sprayed everything with Lysol anyway. I didn’t love that the headboard was fabric for that bug risk. The room size is similar to a studio apartment (minus a kitchen of course). The luggage holder, desk/chair, iron, + Keurig were useful/nice to have. The bathroom had plenty of towels + was clean aside from a few pink spots in the corners of the shower where water tends to pool. The shower was small + the doors close toward each other with a small gap, so you’re likely to get the floor wet. The shower head height was above me (5’2”), even after adjusting it down, so a bit of a struggle.

There were fingernail clippings on the carpet and it was loud, inside and outside of the hotel. The mattress frame was dirty. There wasn’t a fridge or microwave. The air conditioner worked really well though. If I had read the reviews before my stay, I probably would not have stayed here. I would not recommend this hotel.

Hotel is convenient to Busch Stadium which was why we were there. Rooms were small but clean. Beds were comfortable. The hotel locks the doors at 11:00 and turns the lobby lights off. Nobody told us this. When we returned at 11:30 from Ball park village, we were locked out. Hotel keys did not work. The “buzzer” did not work. We had children with us so it was a little frightening to think we were locked out. Finally someone came down in the elevators and let us in. I appreciate the doors being locked but we had no options to get in besides waiting and hoping someone would come downstairs and see us. I also called but nobody answered. The elevators are also extremely small. No fridge or microwave in rooms. Only 2 pillows to a bed and a/c would not adjust. Very small showers. The bathroom door is a slider and would get stuck every time you closed it all the way for privacy. Someone on the outside had to help open it every time.

no refrigerator

Booked our room same-day on our way home because it was close to the arch. Check in process was easy and informative, but we didn’t like having to park off-site. Walking back to the hotel at 11pm in the dark felt unsafe. The rooms were comfy and aesthetically nice, but you can hear everything outside — even five floors up. Vehicles honking, trucks clanging, homeless people screaming… the works. We were also bummed when we went down to get breakfast to see a sign that said “sorry no breakfast today”. I purposely booked a place that included breakfast so this was sorely disappointing and ended up costing us more money in the long run.

I liked the fact that the hotel is downtown and close to several places like the arch or the Dome (for concerts). This part of town is kinda run down and neglected some but this hotel seems to be trying to keep up with staying clean and safe. The rooms were small but the hotel was built in 1908.so that's pretty cool.

Good location and great staff but overall I wouldn't stay again. The rooms are pretty small and tight. The shower was a nightmare. The shower head is way too powerful for the tiny shower. And the shower doors dont keep the water in so every shower caused our floor to flood. Food wasnt available and the front entry gets very crowed and packed. The bar was nice and the bartender was amazing. Parking was a bit confusing too, so research before arriving. For the price I could have stayed at a more enjoyable hotel.

The A/C in my room was struggling, also there was no bar of soap provided to wash my hands with in my room

Rooms are nice and modern, but no fridge, small. Front desk is not friendly at all. Surrounding area is a bit sketch. Hotel doesn’t have parking of their own so you need to drive around and try to find something that looks safe. Parking garages don’t post price and hotel front desk doesn’t help in any way other than say it’s around the corner.

The property is nice because it is within walking distance of the arch and Busch stadium. There's also a bar and dining area in the vicinity which is really good. The rooms themselves are tiny, they do not have a fridge or safe. If you are one that can sleep with city sounds then this place is for you. There are a lot of traffic noises even at night people revving engines and it echoes off the buildings downtown. There are a lot of what look like abandoned buildings in the vicinity which brings into question safety, however I did not have any issues during my stay.

Check-in experience was a 10/10 thanks to the kind, jovial personality of Rashana (sp?) to me and the two guests ahead of me who she helped. We had a wonderful conversation + she gave me her local restaurant recommendations. The lobby has charming/historic decor to match the structure. The elevators worked fine during my 3-night stay. Ice machines are on even floors, and the microwave is on the 2nd floor. If your room number ends in 1 like mine did, your door will be just a few steps away from the elevator, so it can be noisy. About the room: The walls (doors?) are pretty thin, so if you have noisy neighbors you’ll hear them. You’ll also hear the plumbing in the walls as your neighbors use the sink/shower/toilet. Didn’t bother me, just a heads up. The room was clean and nicely arranged. I liked the bay windows which brought in plenty of light. I checked for bed bugs and saw no signs, but I sprayed everything with Lysol anyway. I didn’t love that the headboard was fabric for that bug risk. The room size is similar to a studio apartment (minus a kitchen of course). The luggage holder, desk/chair, iron, + Keurig were useful/nice to have. The bathroom had plenty of towels + was clean aside from a few pink spots in the corners of the shower where water tends to pool. The shower was small + the doors close toward each other with a small gap, so you’re likely to get the floor wet. The shower head height was above me (5’2”), even after adjusting it down, so a bit of a struggle.

The staff new me by name when I walked in the door and it was my first time here she rolled out the red caroet told us about the places to go at and went overboard to accommodate us, I had to write a review. I called down to thank her but she left already I guess at 11pm

They overbooked, blamed it on Hotels.com, didn't let us know until 9pm... One person at desk helping while 10 ppl were in line. Other worker at the desk was "training" and doing her nails while eating a bag of potato chips. Terrible experience.

We arrived in a thunderstorm. There was no parking in the four spaces that were for “loading” so we had to park off- site and wheel our bags through the torrential rain. We later learned the staff was using the passenger loading area to park their personal vehicles. Front desk staff was very unfriendly. We had two rooms, and asked for an extra hour extension for checkout. They refused. Would not recommend booking here.

I took Uber to arrive at the hotel a little after midnight. Someone opened the front door for me but there was no one at the reception. A sign says “i stepped away from the desk. I will be back in a moment”. I called the hotel number and waited for about 10 minutes but no one answered the phone. There was other guests waiting in the lobby as well.

Waited around 20 minutes for the front desk guy to even appear. Bartender gave us free drinks to try and make up for it.

Excellent service at check in and check out. Very clean hotel.

Amazing stay amazing staff. Day and night crews where awesome and very helpful.

We were in St. Louis for a concert and stayed at this location with other friends. Check-in was a terrible experience. The hotel was sold out, only one desk person working, and the rooms were not available at the 3pm check-in time. We were sent to wait in a bar/restaurant area for the rooms. As the rooms finally became available, they were given to those waiting in line, and not those who were waiting in the bar/restaurant. The front desk person sure couldve used some help with this fiasco-but she handled the stress and frustration well.

Rooms are nice and modern, but no fridge, small. Front desk is not friendly at all. Surrounding area is a bit sketch. Hotel doesn’t have parking of their own so you need to drive around and try to find something that looks safe. Parking garages don’t post price and hotel front desk doesn’t help in any way other than say it’s around the corner.

I really enjoyed my stay at the Hotel Indigo! The room was so clean and the staff were super helpful and kind. I had a great experience and will consider staying at this hotel again. I was super close to the convention center which was a HUGE plus for me. Thank you!

Hotel is convenient to Busch Stadium which was why we were there. Rooms were small but clean. Beds were comfortable. The hotel locks the doors at 11:00 and turns the lobby lights off. Nobody told us this. When we returned at 11:30 from Ball park village, we were locked out. Hotel keys did not work. The “buzzer” did not work. We had children with us so it was a little frightening to think we were locked out. Finally someone came down in the elevators and let us in. I appreciate the doors being locked but we had no options to get in besides waiting and hoping someone would come downstairs and see us. I also called but nobody answered. The elevators are also extremely small. No fridge or microwave in rooms. Only 2 pillows to a bed and a/c would not adjust. Very small showers. The bathroom door is a slider and would get stuck every time you closed it all the way for privacy. Someone on the outside had to help open it every time.

Great location and beautiful room. Staff great!

Booked our room same-day on our way home because it was close to the arch. Check in process was easy and informative, but we didn’t like having to park off-site. Walking back to the hotel at 11pm in the dark felt unsafe. The rooms were comfy and aesthetically nice, but you can hear everything outside — even five floors up. Vehicles honking, trucks clanging, homeless people screaming… the works. We were also bummed when we went down to get breakfast to see a sign that said “sorry no breakfast today”. I purposely booked a place that included breakfast so this was sorely disappointing and ended up costing us more money in the long run.

We love this little hotel in the heart of downtown StL!! Walk to the Gateway Arch/Riverfront, walk to Kiener Plaza, walk to City Garden, walk to the ballpark, walk to Convention Center, and if you’re sporty and in shape you can take the mild walk to Enterprise Center. Staff is friendly and helpful!!

I liked the room. Location was key for downtown activities.

Customer service was great. The front desk were very friendly. The room was clean. It was quiet. Great location from the event i had to attend

It was hip and interesting. The staff was friendly and helpful. Quick walk to the arch and the ballpark. Plus, it smells amazing in there.

Beautiful property! Friendly staff! Highly recommend. Historic property in beautiful downtown St Louis! Short walk to Busch Stadium.

Great location. No on site parking but it is close by.

The room was filthy. Empty candy wrappers on floor, pubic hair in shower, sheets/comforter stained, no toilet paper or remote, bathroom vanity door was off hinges, it clearly had not been cleaned. Restaurant was closed, ate at lobby bar very limited food and booze selection.

They advertised a bar but it was never open. They allowed us to sit down there and play cards. They did have breakfast but we didn’t eat there.

Room was great. Bar was closed unfortunately and offered no alternate dining options.

Great rooms. Nice breakfast.

Booked our room same-day on our way home because it was close to the arch. Check in process was easy and informative, but we didn’t like having to park off-site. Walking back to the hotel at 11pm in the dark felt unsafe. The rooms were comfy and aesthetically nice, but you can hear everything outside — even five floors up. Vehicles honking, trucks clanging, homeless people screaming… the works. We were also bummed when we went down to get breakfast to see a sign that said “sorry no breakfast today”. I purposely booked a place that included breakfast so this was sorely disappointing and ended up costing us more money in the long run.

It's a cool hotel! Being that it's in an old building, the elevators are small as are the rooms! It's cute, if you're a couple but if you're staying with multiple ppl in can be tight/cramped. Staff was nice! My wife waited 45 minutes to be waited on for breakfast but no one came so she left and went somewhere else! Overall I wasn't impressed, this wouldn't be on the top of my list in the future!

Dining options may be limited; amenities list says there is a restaurant, but that is only for breakfast. Parking is not valet -- you pull up outside the entrance, check in and get your keycard and parking pass, then park your car across the street. Rooms were lovely. The shower fixtures in my bathroom were loose but water pressure was great.

I like the view of the room to see downtown. The hotel was convenient to the Arch and other destinations besides Union Station. The room was clean and I like the painting on the wall. The phone didn’t work, no fridge or microwave. The microwave is small and shared on the 4th floor and the ice machine didn’t work. The roof top bar has been closed about a year we were told by staff. The elevator barely fits 4 people and their luggage it’s so small. And parking is not $25 with in and out privileges. I was told if you pay the hotel directly you can have those privileges. It’s $13-$25 every time you go in AND come out. The parking lot is around the corner from the hotel. I suggest downloading the parking app and pay that way. It’s cheaper. It’s $40 without it. The employees parking in the loading zone made it very difficult to unload our bags because who about to walk a whole block with luggage. Breakfast wasn’t just $10, it was more and I prepaid for mine when I booked and didn’t eat. The staff ware nice and friendly but I felt mislead by the advertising of the hotel. I’ll only book again if it’s the last resort.

It was the second time I stayed at this hotel, this time tere was breakfast and the staff was friendlier, so that was good. But there is no room service in the evening. The breakfast was ok, but hadn't I paid for it on the reservation, I would have eaten somewhere else the second morning.

Easy check in, unfortunately there are few breakfast options and few late night food options available after concerts. Hotel was clean and quiet. Rooms were small but quaint.