The Dixie Dean Hotel

The lobby was beautiful. The location was perfect -close to the train station and the areas we wanted to see. At first glance the room was amazing -large, quirky, exactly what we expected. We did have trouble with the television that they said they would try to fix immediately and if they couldn't would fix the next day. It was not fixed during our stay. The carpeting in the room was old and stained in places -overall needed replacing. We were upset to find the restaurant closed for service other than breakfast -which we did enjoy.

Bar poor drinks were warm and not nice tasting rooms very strange in decor

The restaurant was closed, during or stay so we could not use our 20% food discount! The fan in the toilet was on constantly , the jet bathtub was excellent

I was very surprised at the poor selection of drinks at the bar. A bitter or IPA would have been great We had a problem as the hairdryer was faulty.When I made the staff aware a replacement arrived in about 15 minutes very good. Surprised with the tea service for breakfast. The size of the cups was very small meaning I had to get 2 not very convenient I would have liked a mug option.

The dixie dean is in a great location. We had 4 adults in a room and the room was massive with 2 3/4 beds pushed together and a king size bed that was sooo comfy. 3 of is fitted in the jacuzzi bath which was entertaining to say the least 😁 the room was a great size hairdryer and wardrobe also a kettle, tea coffee and toiletries. breakfast was great with a goos variety of continental ans cooked with a selection of drinks to go with it and fruit. Bar had offers on.

I only spent one night with a friend. We had a brilliant breakfast the staff were very welcoming and friendly. The location was perfect for what we wanted that was to experience the night life around Mathew street. The car park was just across the road with reasonable rates given the discount from the hotel.i would certainly recommend this hotel

Having read reviews of this hotel it seemed to be a good choice. The staff were excellent and very helpful in assisting us with our mobility scooters. Access was difficult for disabled customers. The hotel itself was very gloomy and not all services were available, no evening meals for example. The bar was poorly stocked with a lack of mixers which was extremely disappointing. The room itself was lacking in essential furniture and drinks had to be made on the floor, difficult for disabled people. The location of the hotel was excellent with all major facilities close by. We wouldn’t stay here again but would certainly commend the staff for their help, professionalism and courtesy. Would certainly suit younger customers!

Very quirky hotel. But good value lovely staff and a great central location. We parked under the Shankly Hotel opposite which was £15.40 for 24 hours - there was plenty of space. Breakfast was nothing special but it did the job and was served with good grace.

The only downside to the property is that the hotel bar was shut at 11pm ( apart from bottled beer) when we returned to the property. We were told that we could have bottled beer but that is not to everyone’s taste

This hotel was a little Gem. I have never had a single room as big as the one I had. 2 Five seater sofa's and two double beds! The bathroom had a jacuzzi and took me a moment to find the shower because quirkily it comes from directly over the bath. The WIFI was good and so was breakfast. I cant comment on the hotel services other than that because I didn't use them. There is no parking at the hotel but the nearest car park was directly below the Shankly Hotel opposite.

The room was comfortable but the carpet was filthy with multiple obvious stains. Cheap toilet roll paper used and poor quality towels.

The first room we were given seemed like a Stag/Hen room with 2 King & 2 Single beds, stinking of cigarettes, absolutely filthy & disgusting stains on the mattresses. Second room was exactly the same for size & beds, again disgusting mattresses with no protectors. Cigarette burns in the bathroom & years of mould on the windowsill. Unfortunately due to theatre & restaurant bookings we ran out of time to book somewhere else. We slept on top of 3 duvets. I would not stay here again if they paid me. I booked a "Standard Double bed in a Luxury Rm" & got a Stag/Hen room decorated in grey & black. It was like a dungeon, oh without Aircon as that was broke. Never again will I use Expedia.

Everything was really good apart from the room. We upgraded to a room which had stains on carpet, bathroom flooring was in need of changing desperately (could smell a bit of mould too) as soon as your out the room hotel is great! TLC is a must to make it the 4 star hotel it advertises

Where to begin...I paid £170/night for this hotel. For this price, I expected something better. The water in my room was lukewarm for the first day as they did not have anyone on site to check it out. It was corrected next day and the water was warm, but not hot, which is what I would expect from £170/night. The jacuzzi in the room, when turned on, ejected dirt from the jets for £170/night. Then the wifi did not work in my room and I had to sit in the corridor outside my room to reach wi-fi, for £170/night. The breakfast had stale pastries, reused from previous day, for £170/night. The breakfast was average, I would expect much bigger choice for £170/night. The rooms were HUGE, almost pointlessly huge...There is no need for so much space. Anyway, I would stay away from this hotel for the above reasons...

I have many more photos, I also had a 5 day strong antibiotic course after I drunk from a glass what I realised was fully dirty. I had a terrible cold sore. Carpet covered with marks, sheet was dirty also. One ved missing beddings and no air conditioner what is a shame as no any window what you can open. When I highlighted these they were totally ignoring. Never again!

Room was clean, ready for a revamp. Carpets stained all over and settee damaged

We stayed at the Dixie dea for 1 night as we were going to a Ball in liverpool, unfortunately our hotel room was poorly cleaned, there was remains of pubic body hair in the shower tray (very obvious). The mugs for hot drinks were filthy inside (tea/coffee stained from previous use) we had to wash them up before we used them. The bedding also had remnants of hairs and dirt. When you sit to do your nake up in the mirror the seat is extremely low to the floor so you cant even see into the mirror, on the dressing table was dust like it hasbt even been wiped over for over a week! For nearly £200 for a 1 night stay in a 4* you would expect cleanliness to be on point. We wanted to mention our findings to reception for them to rectify, there was no phone in the room so we had to go back down to reception where they said they will come up to see the room and advise. When they came up they very very apologetic and offered us a bottle of prosecco and a deep clean from housekeeping as they were fully booked so couldn't offer an alternative room. The house keeper came and deep cleaned the bathroom and said she will change our sheets when we leave for the ball so shes not working around us. When we returned later that evening sadly the bedding wasnt changed as promised which was disappointing. The hotel is in a great location, just a shame its not clean.

Awful dirty room which stunk carpet filthy stained tv on wall didnt pull out so pointless having it .stayed next door to guests from hell avoid at all cost staysomewhere better.

Disappointed. Great location and friendly staff. Issues with cleanliness in bedroom...stained bed throws, damp carpet patch, air con not working, hairs on carpet, 2 pillows couldn't be used as filling bobbly, tv not working properly, curtain wouldn't shut properly.

Room and bathroom were a bit worn. Decor was very nice. Comfy beds. Nice warm room. Breakfast was lovely. Staff very welcoming

A great place to stay, a short distance from the train station and very close to Matthew Street. We had a big room, with three kingsize beds for the three of us and a lovely big jacuzzi bath with shower over, the air con was very welcome as we had hot weather while we stayed. The staff were friendly and welcoming. Breakfast was really good with plenty of choice. Although we were close to Matthew Street the hotel was really quiet and we all had a good nights sleep.My only criticism is that the rooms were very dark. We would definitely stay again.

Loved the decor of the hotel and how easy everything was however what ruined it for us was the fact that our room had 3 double beds in it even though we had booked a luxury double room - 1 double bed. It was our first time in an hotel together and it was booked to celebrate my birthday. It just didn’t feel special enough with all the beds . Otherwise everything was lovely.

Lovely hotel in a very central location, very close to Liverpool Lime Street. Huge bedroom, good decor and very comfortable bed. Would have liked to have option of opening a window.

I have to start this review with praise for the staff, especially the reception staff. They were so helpful and friendly. My friend had an accident and hurt her foot as we arrived in Liverpool (no alcohol involved) and the staff were brilliant getting ice to put on it and checking on her every day. Which is why its so hard to write the rest of this review. Entering the reception we were blown away at how pretty the hotel is. We went up to our floor which was pitch black as they have motion activated lights. Great for the environment, not very good for safety. Anyway, got to the room and at first glance thought it looked beautiful. On closer inspection the room was unkempt with mediocre maintenance and it wasnt very clean (the bath still had remenants of the previous occupants in it, and some beautiful things came out of the jets in the bath). But it was a bed for a few nights and we made the most of it. As my friend was injured we couldn't attend one of the events we had planned so got a takeaway and stayed in. Only problem was that most of the tv channels didnt work and we couldn't get wifi from our room. Had everything gone to plan this wouldn't have been an issue as we wouldn't have used the tv. Now the biggest problem - the noise!!!! Doors slamming all night, music blaring from other rooms early hours of the morning, people shouting and screaming, just unbelievable! So, in conclusion we wont be staying again and if you want a good nights sleep id give it a miss

We spent one night before the Liverpool FC match. The room was clean and large, and breakfast was okay (coffee was terrible, though). The only issue we had was a lack of an internet connection due to some problem they had during the weekend. From that expensive hotel, you can absolutely expect to have that issue backed up. Close to Lime Street Station, walking distance from Liverpool one. Poor isolations of sounds and lights from the nearby street.

The rooms are gigantic.

I’ve stayed at the hotel a few times now and every time had a different style hotel room. Most are spacious and this time it was huge. Two double beds, that could be made into 4 singles and 2 large chesterfield style sofas. Jacuzzi bath with shower above. Very convenient to city shops, restaurants and night life.

So important to be clean and comfortable and this place is, albeit dated and funky. The lobby and lounge area are very dark. Not used to the air conditioning restrictions in British hotels - and all that is on the bed is a comforter - no light sheet. So I woke up in the middle of the night and it looked and felt like I had wrestled a shark - in the water. The bed was soaked.

The welcome from the front desk was lovely. Very accommodating and got our room ready for us early, which was lovely. Nikki at the front desk was AMAZING and so helpful! The rooms are massive and have lots of space, but dated. The bathroom is interesting, but works! The location is amazing.

Firstly, all of the staff that I encountered were friendly and helpful from check in to check out and everything in between. However the rooms that I was offered didn't meet the standards set in the pictures or their descriptions. I ended up in what was, basically, a long corridor with three double beds in. There was no way that any clothes could be hung in the 'wardrobe' and there was nowhere to sit except for one of the many beds. There was no ventilation of any kind. The small window was unreachable and could not be opened and the air con unit did not work. (There is no heating in this room either btw, except for a small oil filled radiator which, in a high vaulted room, would have been useless I'd imagine). Decor was tired and the room wasn't laid out with any thought and it was not a nice room to spend any time in.

Room key didn't work from the off, assured the issue would be sorted on our return later in the evening. On our return we were left waiting an hour to access our room. We basically paid for a room that we'd no access to.

The front desk staff (wish I had noted his name) was a literal lifesaver for us both at check in and checkout! He’s a Rockstar in my book and he knows who he is … just wishing I could appropriately acknowledge him here!

Fantastisk World class service

First room we had was dirty, the shower was broken and the bath didn’t work proply. There was a strong damp smell. My husband went to reception to complain and the staff didn’t even apologise . Yes they changed us to another room but the lights weren’t working propely there. We had reservations in the evening so didn’t have time to complain again. Such a shame

Wonderful weekend made even better by the staff at the hotel! They were all so super friendly - especially Chloe - she is absolute magic! The room was lovely and clean and comfortable. Just a lovely hotel to be in

Dixie dean was such a lovely hotel! We were arriving straight from the airport following our holiday as we had a wedding to attend in Liverpool the next day. Due to a delayed flight we didn’t arrive at the hotel until 4.30am, with two small children, but we had let the staff know in advance and they were great. Check in took seconds and we could get up to bed asap. The beds are SO comfy! And we had booked a family room for 4 which was supposed to be 2 double beds but had been given a room for 6, which was a massive treat! Our small children were delighted to have a double bed each! The room was so spacious. Funky decor, I would say the only issue with this was trying to do my makeup for the wedding it was quite dark in there, but it was a super fun room. Whirlpool bath was amazing, kids loved it and so did we. The staff are all so lovely and friendly and the breakfast buffet was nice, everything fresh and being replenished often. Overall we couldn’t fault anything about the hotel and would definitely stay again! Thank you!

Would definitely return to this hotel! - Staff were great, friendly and helpful - Beds were very comfy - rooms and hotel very clean - location was brilliant - Decent breakfast Only issues (which are not an issue really) - Rooms could have had better pillows - we bought some with us as we knew hotels sometimes don't provide enough - Beware of a security deposit (I missed this in the terms and conditions so was my fault) - Photos of rooms on Expedia were not accurate to the room we had but room was lovely anyway!

The staff went above and beyond to be helpful

The hotel was clean and staff were friendly, helpful and respectful. Except for my final day, I took my breakfast up to my room without getting looks of disapproval. Jade is a real Gem. Keep up the fantastic service.

Wonderful room that looked just like the pictures in their description. Super friendly and helpful staff. Excellent breakfast buffet. A long walk to the waterfront but enjoyable on a good day. Very close to historical buildings and an excellent "Ask Italian" restaurant across the street that caters to Celiac/Gluten Free. Would stay here again.

A great place to stay, a short distance from the train station and very close to Matthew Street. We had a big room, with three kingsize beds for the three of us and a lovely big jacuzzi bath with shower over, the air con was very welcome as we had hot weather while we stayed. The staff were friendly and welcoming. Breakfast was really good with plenty of choice. Although we were close to Matthew Street the hotel was really quiet and we all had a good nights sleep.My only criticism is that the rooms were very dark. We would definitely stay again.

Excellent location

Great location to train station and city centre...everything within walking distance...... fantastic rooms, friendly staff and wonderful choice for breakfast. Would definitely return.

Perfect location

Great choice at breakfast. Lovely place . Giant room with really comfy bed . Right in the centre.

Nice place. Close to attractions.

Very convenient to the train station. This place is quirky and fun. Staff is friendly, breakfast is good. The room was over the top (decor) and very comfortable. Great spot

An excellent hotel in a great location. Only 10 minutes walk from the station and 5 minutes walk to plenty of bars, pubs, restaurants and nightlife. The hotel also does a very good breakfast.

Great Stay at the Dixie Dean… Great location 5 mind from Lime street Station and 5 minutes away from Cavern Quarter. Definitely will be coming back.. All staff with smiles and Breakfast was amazing

Wonderful room that looked just like the pictures in their description. Super friendly and helpful staff. Excellent breakfast buffet. A long walk to the waterfront but enjoyable on a good day. Very close to historical buildings and an excellent "Ask Italian" restaurant across the street that caters to Celiac/Gluten Free. Would stay here again.

Room was spacious and comfortable and clean. The breakfast let it down, all luke warm, huge queue for one toaster made it feel very cramped getting breakfast. Eggs were nearly white so pale and tasted very bland and the orange juice was watered down so tasted like bitter water and a very dry croissant. I don't normally look for negatives but i didnt find the breakfast was value for money.

Great hotel, great location, room was very clean and overall was impressed. Charged a £100 deposit for the room even though hotels.com only stated £50. This was refunded on the day of check out so didn’t mind. Breakfast was awful, the oiliest greasiest sausages ever and the pudding was quite hard. Breakfast needs to be hotter also. Would return but not for the breakfast

It goes from wow to underwhelming fairly quickly. Dont go for breakfast.

Great choice at breakfast. Lovely place . Giant room with really comfy bed . Right in the centre.

Great huge room. Great breakfast

Where to begin...I paid £170/night for this hotel. For this price, I expected something better. The water in my room was lukewarm for the first day as they did not have anyone on site to check it out. It was corrected next day and the water was warm, but not hot, which is what I would expect from £170/night. The jacuzzi in the room, when turned on, ejected dirt from the jets for £170/night. Then the wifi did not work in my room and I had to sit in the corridor outside my room to reach wi-fi, for £170/night. The breakfast had stale pastries, reused from previous day, for £170/night. The breakfast was average, I would expect much bigger choice for £170/night. The rooms were HUGE, almost pointlessly huge...There is no need for so much space. Anyway, I would stay away from this hotel for the above reasons...

Excellent hotel and breakfast was amazing

The hotel was lovely the only thing what puts this place down os the breakfast it was cold and tasted like it had been out for hours

Friendly helpful staff. Gorgeous hotel room. Very comfy beds. Great value for money. Lovely breakfast.

Room and bathroom were a bit worn. Decor was very nice. Comfy beds. Nice warm room. Breakfast was lovely. Staff very welcoming