Is parking available at the property?

Free self-parking is available on-site for one vehicle per reservation. Additional vehicles incur a flat rate fee of MYR 16 per day or MYR 1 per hour.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 7:00 AM to 10:00 AM for a fee of approximately MYR 62.64 for adults and MYR 32.40 for children.

Are pets allowed at the property?

No pets and no service animals are allowed at this property.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early check-in is available for a fee, subject to availability. Late check-out incurs a fee of MYR 150, also subject to availability.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities in public areas. Additional accessibility features may be available upon request.

Where is the property located in relation to key landmarks?

The hotel is located in Genting Highlands, a 4-minute drive from Genting Skyway and 7 minutes from Genting Highlands Premium Outlets. It is also 5.7 miles from Chin Swee Cave Temple and 7.4 miles from Genting SkyWorlds Theme Park.

Does the property have a swimming pool?

Yes, the property features an outdoor heated pool, operational from 7:00 AM to 10:00 PM.

What are the policies for guests staying with children?

Children 11 years old or younger can stay for free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

Cribs are available for a fee of MYR 50 per night, and rollaway beds are available for a fee of MYR 140.4 per night. Advance request or confirmation may be required.

Swiss-Garden Hotel Genting Highlands

Average nightly price at Swiss-Garden Hotel & Residences, Genting Highlands by month, last 12 months (USD)
Month	Average price
January	$46
February	$49
March	$45
April	$44
May	$48
June	$47
July	$45
August	$48
September	$48
October	$44
November	$45
December	$51

What guests think

At Swiss-Garden Hotel & Residences, Genting Highlands, guests appreciate the convenient mid hill location near eateries and outlets and often find rooms spacious and scenic, but report mixed service with slow check in and checkout, plus recurring elevator congestion.

Cleanliness feedback is mixed: rooms are frequently clean, yet corridors and some bathrooms fall short, and pool water or dishware can be less tidy; breakfast offers variety but quality and temperature vary. Parking is available though arrangements confuse some visitors, and pool access sits in a neighboring residential block that can feel busy. Overall, expect a convenient base with comfortable rooms and some operational trade offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Elevators are often crowded or under maintenance, causing long waits. Pool access is in a neighboring residential block and can feel busy, while parking is available though the arrangements confuse some guests.

Related guest reviews

10

Tuck Chuen

Mar 16, 2023

·

Stayed 1 night

Spacious and clean cozy room. Rooftop swimming pool is beautiful. Friendly staff. Will definitely stay again.

10

LengSan

May 25, 2025

·

Stayed 1 night

Parking arrangement was a bit confusing else we had good experience despite the high occupancy level for the night we spent there

4

kristine

May 29, 2022

·

Stayed 2 nights

The rooms are quite spacious bad clean. Everything else was quite bad. We had a room on the 31st floor and had to wait for an elevator for 15mins for breakfast and after a 35min wait for checkout we walked all the way down. When we got to breakfast at 9:15 there was no food left. There were no tables, and there were way too many people. It was mayhem. People were getting angry at the staff. We just ate lettuce and boiled rice in the end. And then paid for breakfast somewhere else. While this was going on they were still letting people in and taking payment from the people who didn't have breakfast included. The pool etc were all in a different building which belonged to residences. Which means you have to get the super slow elevator down - go outside - change building, go back up the elevator to the pool. Then you are at a building on holiday where people actually live.

2

TEE

Sep 17, 2024

·

Stayed 1 night

Overall stay was good, however, during check out time, 4 out of 6 lift under maintenance, only 2 lift working, and we stay at 32 floor, we waited from 11am till 12 noon only managed to get the lift to the lobby, my sibbling choose to walk down from the staircase to the lobby with luggage from Level 32 due to long wait. When raise the issue to front desk, attendant just simply said lift under diff management, sound like Swiss Garden does not care ever whether you satisfy with the stay or not. My 1st time encounter this issue. Please think twice if to book, else pls request lower floor so that can easily walk down to the lobby when all lift does not work.

4

MD SHAHRIL BIN MD

Jun 6, 2023

·

Stayed 2 nights

Parking area confusing.

8

Hongxiang

Sep 2, 2025

·

Stayed 1 night

Parking friendly. Nice views and good facilities around the area.

8

Sium

Jun 18, 2025

·

Stayed 2 nights

We used the Swiss garden for Genting, the location is great for getting to and from KL to Genting. The only fault we have with Swiss Gardens is the lifts , someday you can wait 10-15 mins for one to have space enough for 2 people . Get the lifts sorted ! Rating will improve!!

6

Chan

Dec 23, 2023

·

Stayed 2 nights

Check in took about 1hr even when no crowd. Lift is always full and have to wait very long. Floor of the room is dusty and they forgot to put towels and amenities. The balcony door have gap in between and insects come in at night from that gap. Breakfast is bare minimum but the coffee is good. Troublesome to always inform the front desk of ur car plate no every time u go out.

8

Jenny

Nov 2, 2022

·

The restaurant's breakfast has lots of variety. However, some food were cold. Pools above the residential block have lots of kids and the pool water look dirty. The room was clean and satisfactory. Great walking paths outside of the restaurant.

10

Cheang Sar

Dec 24, 2024

·

Stayed 2 nights

It is convenient and staff are friendly, plenty of parking space

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AI-generated summary based on recent guest reviews

Cleanliness

Rooms are frequently reported as clean, but corridor areas receive lower marks. A few reviews mention dusty floors, less clean bathrooms, or murky pool water, and occasional dishware cleanliness issues at breakfast.

Related guest reviews

10

Tuck Chuen

Mar 16, 2023

·

Stayed 1 night

Spacious and clean cozy room. Rooftop swimming pool is beautiful. Friendly staff. Will definitely stay again.

8

Mai Shih

Oct 25, 2025

·

Stayed 1 night

Clean room

8

MADELINE

Dec 6, 2025

·

Stayed 3 nights

Room was clean and spacious. Location was good too.

8

SEJEONG

Dec 30, 2025

·

Stayed 1 night

전체적으로 깨끗하고 뷰도 너무 좋았습니다.

Translate

10

Rossan Bunanig

Dec 27, 2022

·

Stayed 19,351 nights

Place was clean and accessible to nearby shopping and eating spots. Staff were helpful and polite.

4

Qiang

Dec 25, 2022

·

Stayed 1 night

The toilet is not clean in the hotel. The plate was not cleaned very well in the restaurant.

10

ALEXANDRA

Dec 16, 2024

·

Stayed 2 nights

Chambres très propres et spacieuses mais couloirs assez sales. Personnel très sympathique. Hôtel très bien situé, distance de marche des restaurants. Navette gratuite pour aller au Premium outlet et au téléphérique.

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8

CL

May 22, 2024

·

Stayed 1 night

Check In : 4/5 Parking : 4/5 Lift / Corridor Cleanliness: 2.5/5 Room Cleanliness: 4/5 Room Soundproof: 3/5 Swimming Pool Practicality: 3/5 (for children ok) Breakfast Variety : 4/5 Hotel location to restaurants / convenient shops: 5/5

6

Chan

Dec 23, 2023

·

Stayed 2 nights

Check in took about 1hr even when no crowd. Lift is always full and have to wait very long. Floor of the room is dusty and they forgot to put towels and amenities. The balcony door have gap in between and insects come in at night from that gap. Breakfast is bare minimum but the coffee is good. Troublesome to always inform the front desk of ur car plate no every time u go out.

8

Jenny

Nov 2, 2022

·

The restaurant's breakfast has lots of variety. However, some food were cold. Pools above the residential block have lots of kids and the pool water look dirty. The room was clean and satisfactory. Great walking paths outside of the restaurant.

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AI-generated summary based on recent guest reviews

Rooms

Many guests find the rooms spacious with pleasant views. Others describe them as basic or dated, and note occasional quirks like small layouts, missing kitchen equipment, or no bathtub in some units.

Related guest reviews

10

Tuck Chuen

Mar 16, 2023

·

Stayed 1 night

Spacious and clean cozy room. Rooftop swimming pool is beautiful. Friendly staff. Will definitely stay again.

8

MADELINE

Dec 6, 2025

·

Stayed 3 nights

Room was clean and spacious. Location was good too.

8

SEJEONG

Dec 30, 2025

·

Stayed 1 night

전체적으로 깨끗하고 뷰도 너무 좋았습니다.

Translate

6

Shi Rong

Jan 4, 2026

·

Stayed 4 nights

Slow check in and check out process. Waited 30mins for check in and 30 mins for check out. Rooms are okay. Basic.

10

ALEXANDRA

Dec 16, 2024

·

Stayed 2 nights

Chambres très propres et spacieuses mais couloirs assez sales. Personnel très sympathique. Hôtel très bien situé, distance de marche des restaurants. Navette gratuite pour aller au Premium outlet et au téléphérique.

Translate

2

Rahamat

Jan 31, 2024

·

Stayed 3 nights

The worst hotel I have ever stayed. The rooms are too small. There is no place to put the bag. Bathroom has no vanity. Water in the shower floes very slow. No hot water in the sink. Booked a full kitchen but there was no microwave, no pots, no utensils, not even a teaspoon to make tea, what a shame. I would say never book this hotel. I was given room 3333A. This room supposed to be numbered 3334 but the owner does not want to use the No. 4. This room is located after 3333 so I could not find my room. I had to go back to the reception from floor 33 to get a staff to come and show me the room. The staff should have told me when I checked in but they told me nothing.

10

Hsu

Sep 30, 2022

·

Stayed 1 night

Overall good. The water at kitchen too cold to use.. haha.

8

Hongxiang

Sep 2, 2025

·

Stayed 1 night

Parking friendly. Nice views and good facilities around the area.

8

Lai

Jun 25, 2022

·

Stayed 2 nights

facilities ok, good view, but no bathtub. Hard to call grab.

6

Chan

Dec 23, 2023

·

Stayed 2 nights

Check in took about 1hr even when no crowd. Lift is always full and have to wait very long. Floor of the room is dusty and they forgot to put towels and amenities. The balcony door have gap in between and insects come in at night from that gap. Breakfast is bare minimum but the coffee is good. Troublesome to always inform the front desk of ur car plate no every time u go out.

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AI-generated summary based on recent guest reviews

Service

Feedback is mixed: some guests highlight friendly, helpful staff. Others report poor front desk attitude, a wrong room assignment, and notably slow check in and checkout processes.

Related guest reviews

10

Tuck Chuen

Mar 16, 2023

·

Stayed 1 night

Spacious and clean cozy room. Rooftop swimming pool is beautiful. Friendly staff. Will definitely stay again.

10

Rossan Bunanig

Dec 27, 2022

·

Stayed 19,351 nights

Place was clean and accessible to nearby shopping and eating spots. Staff were helpful and polite.

2

joni

Dec 6, 2025

·

Stayed 2 nights

I stayed at this hotel for two nights, and unfortunately the experience was very disappointing. The hotel lacks proper customer service, and it is much older than what the photos on the booking website show. The front desk staff do not understand customer service at all and never smile. Nothing in the hotel reflects what was advertised online. I strongly advise anyone considering this hotel not to waste their money. There are definitely better hotels around with better service, better staff, and a more comfortable stay.

4

Nabeel

Apr 16, 2025

·

Stayed 1 night

They gave us the wrong room, then showed us attitude!

8

suzanne

Dec 11, 2024

·

Stayed 2 nights

The property surroundings are very nice, staff friendly. The uphill walk to the food outlets can be a little challenging for the slightly unfit, but the coming back home is great., A short GRAB ride to the Genting highlands, to enjoy the beautiful surroundings and scenery. A peaceful place to relax

6

Shi Rong

Jan 4, 2026

·

Stayed 4 nights

Slow check in and check out process. Waited 30mins for check in and 30 mins for check out. Rooms are okay. Basic.

2

TEE

Sep 17, 2024

·

Stayed 1 night

Overall stay was good, however, during check out time, 4 out of 6 lift under maintenance, only 2 lift working, and we stay at 32 floor, we waited from 11am till 12 noon only managed to get the lift to the lobby, my sibbling choose to walk down from the staircase to the lobby with luggage from Level 32 due to long wait. When raise the issue to front desk, attendant just simply said lift under diff management, sound like Swiss Garden does not care ever whether you satisfy with the stay or not. My 1st time encounter this issue. Please think twice if to book, else pls request lower floor so that can easily walk down to the lobby when all lift does not work.

10

ALEXANDRA

Dec 16, 2024

·

Stayed 2 nights

Chambres très propres et spacieuses mais couloirs assez sales. Personnel très sympathique. Hôtel très bien situé, distance de marche des restaurants. Navette gratuite pour aller au Premium outlet et au téléphérique.

Translate

6

Chan

Dec 23, 2023

·

Stayed 2 nights

Check in took about 1hr even when no crowd. Lift is always full and have to wait very long. Floor of the room is dusty and they forgot to put towels and amenities. The balcony door have gap in between and insects come in at night from that gap. Breakfast is bare minimum but the coffee is good. Troublesome to always inform the front desk of ur car plate no every time u go out.

10

Cheang Sar

Dec 24, 2024

·

Stayed 2 nights

It is convenient and staff are friendly, plenty of parking space

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AI-generated summary based on recent guest reviews

Location

Generally convenient mid hill base near eateries, town, and Genting Premium Outlets, with walking access to nearby amenities. It is not at the summit, so reaching the casino or theme park usually requires a drive.

Related guest reviews

8

Abdul Rasyid

Jun 6, 2023

·

Stayed 2 nights

The location of this hotel is quite convenient and close to genting premium outlet

8

MADELINE

Dec 6, 2025

·

Stayed 3 nights

Room was clean and spacious. Location was good too.

10

Rossan Bunanig

Dec 27, 2022

·

Stayed 19,351 nights

Place was clean and accessible to nearby shopping and eating spots. Staff were helpful and polite.

8

suzanne

Dec 11, 2024

·

Stayed 2 nights

The property surroundings are very nice, staff friendly. The uphill walk to the food outlets can be a little challenging for the slightly unfit, but the coming back home is great., A short GRAB ride to the Genting highlands, to enjoy the beautiful surroundings and scenery. A peaceful place to relax

10

ALEXANDRA

Dec 16, 2024

·

Stayed 2 nights

Chambres très propres et spacieuses mais couloirs assez sales. Personnel très sympathique. Hôtel très bien situé, distance de marche des restaurants. Navette gratuite pour aller au Premium outlet et au téléphérique.

Translate

8

Lai

Jun 25, 2022

·

Stayed 2 nights

facilities ok, good view, but no bathtub. Hard to call grab.

8

Irene

Sep 20, 2023

·

Stayed 2 nights

The hotel is located mid-hill near the town. Many eateries within walking distance. Not too expensive place to stay.

8

William

Oct 28, 2025

·

Stayed 2 nights

Overall a pleasant stay. Location wise is good as many amenities nearby.

8

Sium

Jun 18, 2025

·

Stayed 2 nights

We used the Swiss garden for Genting, the location is great for getting to and from KL to Genting. The only fault we have with Swiss Gardens is the lifts , someday you can wait 10-15 mins for one to have space enough for 2 people . Get the lifts sorted ! Rating will improve!!

8

Zhang

Sep 9, 2023

·

Stayed 2 nights

We had stayed here for two nights in two bedrooms room which come with kitchen and living room. The general cleaness is ok. Beds are comfortable. Breakfast buffet was OK, but the egg omelets was not so fresh. So the taste was a bit weird. The hotel is not up at top of Genting Highlands. So need to drive 20 mins in order to reach casino or theme park.

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AI-generated summary based on recent guest reviews

Dining

Breakfast offers variety, but quality and temperature are inconsistent, and several guests found it basic or just OK. Some mention cold items or less than fresh eggs.

Related guest reviews

4

Qiang

Dec 25, 2022

·

Stayed 1 night

The toilet is not clean in the hotel. The plate was not cleaned very well in the restaurant.

4

kristine

May 29, 2022

·

Stayed 2 nights

The rooms are quite spacious bad clean. Everything else was quite bad. We had a room on the 31st floor and had to wait for an elevator for 15mins for breakfast and after a 35min wait for checkout we walked all the way down. When we got to breakfast at 9:15 there was no food left. There were no tables, and there were way too many people. It was mayhem. People were getting angry at the staff. We just ate lettuce and boiled rice in the end. And then paid for breakfast somewhere else. While this was going on they were still letting people in and taking payment from the people who didn't have breakfast included. The pool etc were all in a different building which belonged to residences. Which means you have to get the super slow elevator down - go outside - change building, go back up the elevator to the pool. Then you are at a building on holiday where people actually live.

8

CL

May 22, 2024

·

Stayed 1 night

Check In : 4/5 Parking : 4/5 Lift / Corridor Cleanliness: 2.5/5 Room Cleanliness: 4/5 Room Soundproof: 3/5 Swimming Pool Practicality: 3/5 (for children ok) Breakfast Variety : 4/5 Hotel location to restaurants / convenient shops: 5/5

6

Chan

Dec 23, 2023

·

Stayed 2 nights

Check in took about 1hr even when no crowd. Lift is always full and have to wait very long. Floor of the room is dusty and they forgot to put towels and amenities. The balcony door have gap in between and insects come in at night from that gap. Breakfast is bare minimum but the coffee is good. Troublesome to always inform the front desk of ur car plate no every time u go out.

8

Jenny

Nov 2, 2022

·

The restaurant's breakfast has lots of variety. However, some food were cold. Pools above the residential block have lots of kids and the pool water look dirty. The room was clean and satisfactory. Great walking paths outside of the restaurant.

8

Zhang

Sep 9, 2023

·

Stayed 2 nights

We had stayed here for two nights in two bedrooms room which come with kitchen and living room. The general cleaness is ok. Beds are comfortable. Breakfast buffet was OK, but the egg omelets was not so fresh. So the taste was a bit weird. The hotel is not up at top of Genting Highlands. So need to drive 20 mins in order to reach casino or theme park.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11 $42	12 $37	13 $47	14 $35	15 $41	16 $39	17 $60
18 $35	19 $39	20 $41	21 $41	22 $40	23 $40	24 $46
25 $35	26 $35	27 $39	28 $41	29 $41	30 $41	31 $44

Su	Mo	Tu	We	Th	Fr	Sa
1 $41	2 $41	3 $40	4 $41	5 $41	6 $41	7 $48
8 $40	9 $41	10 $41	11 $40	12 $41	13 $41	14 $48
15 $41	16 $41	17 $48	18 $41	19 $51	20 $41	21 $48
22 $41	23 $41	24 $41	25 $41	26 $48	27 $41	28 $48
29 $41	30 $41

Swiss-Garden Hotel & Residences, Genting Highlands

Prices for Swiss-Garden Hotel & Residences, Genting Highlands

Monthly average prices

About this property

Location

Room options

Deluxe Double Room, 1 Queen Bed

Premier 2-Bedroom Residence

Executive 2-Bedroom Residence

Deluxe Twin Room

Deluxe Double Room, 1 King Bed

Guest reviews of Swiss-Garden Hotel & Residences, Genting Highlands

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Swiss-Garden Hotel & Residences, Genting Highlands

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