Is parking available at the hotel?

Self parking is available on-site for AUD 35 per night, which includes in/out privileges. Parking height restrictions apply.

What type of breakfast is offered and what are the serving hours?

A complimentary continental breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

What are the check-in and check-out times?

Check-in is available from 2:00 PM, and check-out is until 10:00 AM. Early check-in and late check-out are available for a fee, subject to availability. Guests should contact the property at least 24 hours before arrival to make arrangements.

What accessibility features does the hotel offer?

The hotel features limited wheelchair accessibility, including accessible public areas and facilities. Step-free entrances are available.

Where is the hotel located in relation to key landmarks?

The hotel is located in Southbank, Melbourne, within a 15-minute walk of Crown Casino and Collins Street. It is 0.7 miles from Bourke Street Mall and the Melbourne Convention and Exhibition Centre.

What are the policies for guests staying with children?

Children are welcome at the hotel. The minimum age for children to stay for free is not specified.

Holiday Inn Express Melbourne Southbank

Average nightly price at Holiday Inn Express Melbourne Southbank by IHG by month, last 12 months (USD)
Month	Average price
January	US$167
February	US$143
March	US$174
April	US$119
May	US$113
June	US$104
July	US$112
August	US$116
September	US$174
October	US$152
November	US$160
December	US$145

What guests think

At Holiday Inn Express Melbourne Southbank by IHG, travellers consistently praise the central Southbank location, helpful staff, and good-value stays with breakfast included, while noting compact rooms and a few design quirks such as glass-walled bathrooms and wet-room showers.

Cleanliness feedback skews positive, though several guests reported housekeeping misses, lingering odors, and occasional maintenance problems. Breakfast quality and crowding vary by day, with some praising variety while others found food lukewarm, options limited, or the area understaffed. Service is generally friendly but inconsistent, with recurring reports of long check-in lines, booking or key errors, slow responses, and intermittent lift outages; there is also no true room service. Expect a modern, budget-friendly base in a prime location rather than a full-service hotel.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site parking is a big plus (sometimes offered cheaply with packages) but pricing and access can be confusing. The level 7 bar/balcony and laundry are appreciated, though intermittent lift outages and no true room service were recurring drawbacks.

Related guest reviews

10

Renae

30 Dec 2024

·

Stayed 2 nights

We love staying here! Great location & parking facilities!

8

Helen

21 Nov 2025

·

Stayed 1 night

Our stay was fine, but some of the lifts weren't working and there were long waits for the lifts, so leave yourself plenty of time.

10

Leslie

16 Feb 2024

·

Stayed 1 night

Clean, comfortable room Convienent parking, took the $1 prepaid optoon. Close to Southbank and transport. Will consider for future trips into Melbourne.

8

KAZUYA

15 Nov 2025

·

Stayed 2 nights

メルボルンの中心街にすぐで、ビクトリア国立美術館も近く非常に便利な立地。駐車場を利用しましたが、メルボルンにしてはリーズナブルだと思います。客室は広く、清潔で快適でした。７階のバーでは、夜景を楽しみながらお酒をいただけます。朝食もバラエティに富んでいてよかったです。１点だけ残念な点として、シャワーを使うときに敷居がないので、トイレまで水びたしになりそうになります

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10

John

3 Aug 2025

·

Stayed 2 nights

First time we have stayed here. Great location and very quick walk to the city. Nice breakfast and car parking was cheap. Staff are super helpful and friendly. Will definitely stay here next time we are in Melbourne.

10

Rosie

15 Jul 2025

·

Stayed 1 night

Loved our stay, clean modern room with great views, beautiful hotel, easy parking for a $1 add on to stay, can stream movies from phone, good continental breakfast, and all facilities really good. Great stay and convenient in the city

8

Kevin

22 Oct 2024

·

Stayed 1 night

I've stayed many times at this hotel, and other Holiday Inn hotels in Australian and overseas, but this was easily the worst check-in experience - more than 20 minutes of waiting. Ignored the pre-booked parking as part of the booking and made us book via a QR code on the counter. Then when we returned from dinner it took 20 minutes to get into the room because the lifts were barely operating. No answer of the phone or the call button downstairs.

8

Louise

14 Sept 2025

·

Stayed 1 night

Breakfast was very good- had to wait 20 minutes for cutlery and card for room did not work even after recalibrated. Got stuck in the lift twice.

4

Bineesh

27 Nov 2023

·

Stayed 1 night

Advertised as 4.5 star hotel, when I asked for room service at 7 am in the morning staff replied “there is no room service you have to come down and get it ”. It’s normal that you expect room service when you stay in 4 star Hotel, pathetic never again stay with holiday inn

8

Augusto

23 Jan 2024

·

Stayed 4 nights

Lo bueno: El desayuno fue espectacular. La lavandería es completa y ahorra costos. Está muy céntrico. Lo regular: El servicio en la recepción, no todos son muy amables. Lo que debe mejorar: El servicio de limpieza. Hubo días que no hicieron la cama o nos dejaban sin body wash.

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AI-generated summary based on recent guest reviews

Cleanliness

Most guests describe the hotel as very clean, some even spotless. Several reviews, however, note housekeeping lapses such as missed servicing, dirty mugs or linens, dust or stains, and occasional odors or minor maintenance issues.

Related guest reviews

4

Sean

13 Jul 2025

·

Stayed 5 nights

House keeping was not done at all. My bed is messy. Toilet is not clean and in a mess. All I have is clean towel and rubbish clear.....

6

Simon

30 Apr 2025

·

Stayed 2 nights

The carpet was dirty and had not been cleaned before we arrived. After the first night we put the room service sign out for it to be cleaned. After we came back the floor still hadn’t been vacuumed. The surfaces in the room were dusty and the walls were dirty as well. On a positive note it’s in a great location.

4

Brett

17 Nov 2025

·

Stayed 3 nights

Room was not real clean (cobwebs on ceiling) drain in shower blocked , toilet paper or maybe tissues jammed in fire alarm as well as sprinkler for fire alarm!!

8

Lee

23 Nov 2025

·

Stayed 1 night

Apparent blood on a pillow case but rectified right away. A couple of hair ties in the room not belonging to us, so a little more attention from housekeeping required.

8

Brandon

1 Feb 2025

·

Stayed 6 nights

Our room wasn’t the cleanest it could have been. I wanted them to do housekeeping one of the days but all they did was turn the sheets over. I knew this because there was a stain on one of the sheets that had been on the outside and was now on the inside. There was also something very sticky on the bedside table giving me the idea they didn’t wipe any of it down between guests. That’s my only complaint.

10

Janice

28 Jan 2026

·

Stayed 5 nights

Spotlessly clean, very friendly staff.

8

Anita

23 Nov 2025

·

Stayed 1 night

Room comfortable and clean

6

Clement Steven

22 Jan 2026

·

Stayed 4 nights

Room and bed had a pet smell. Daily cleaners did not replace dirty mugs and on another occasion did not replace milk and one mug and toilet / sink not cleaned. Reception and dining section staff were friendly & helpful

10

Barry

7 Jan 2026

·

Stayed 3 nights

The room was very clean easy check-in in a very nice breakfast

8

A'Savvy

9 Oct 2024

·

Stayed 1 night

Great breakfast. Staff great. Entrance to property not the best. Tiles in bathroom cracked. Bathroom not cleaned properly as had stains. Quality of budget hotel, so over priced.

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Rooms

Rooms are modern and generally quiet but compact, with clever storage and effective blockout blinds; many found beds comfortable, though a notable number reported very firm or uncomfortable mattresses. Design quirks include frosted or see-through bathroom doors and wet-room showers that leak water, and Wi‑Fi/TV can be limited.

Related guest reviews

8

Joan

5 Dec 2025

·

Stayed 1 night

Happy except for virtually no sleep because f the hard mattress

4

Nicholas

13 Jan 2026

·

Stayed 1 night

Could not turn off the aircon in the room. Turning back on and off every ten minutes. Lack of sleep. Maintenance guy fixed eventually at 3am. Breakfast was awful.

6

Isabel

21 Feb 2026

·

Stayed 4 nights

Room was good but compact. Breakfast provided. Staff friendly but did not provide later checkout ie 11am - first time this has happened to me.

2

Paula

12 Oct 2025

·

Stayed 1 night

Reception staff were incredibly rude and unhelpful, room was tiny with a see through glass walled bathroom giving NO privacy at all

6

Alex

24 Nov 2024

·

Stayed 7 nights

Only thing I didnt like was how the Bathroom was made. I really feel like the shower could have been made better, than a door that lets water out onto the floor every time you get out of the shower. Also the fan didnt seem to work at all. Other than that was good stay.

8

Alan

18 Nov 2024

·

Stayed 1 night

New computer system meant checkin was way too long. Staff not trained effectively before implementation. WiFi no access for duration of stay. Room was clean and quiet with great view. Breakfast varied and of good standard

8

Frances

21 Aug 2023

·

Stayed 3 nights

Great Location - easy walk to the city centre. Lovely accomodation only problem for me was the room set up not good for privacy if you are sharing with anyone . Wall between the shower/ bathroom and the bedroom was only a tinted glass ! not great if you are sharing with a family member or someone you dont want to see you while showering etc. I do not know if all the rooms are like this but ours was.

8

Sharon

18 Jan 2025

·

Stayed 2 nights

The hotel is conveniently located close to Southbank and the VIC Arts Centre, 15-20 minutes walk to Melbourne Park. We had a lovely view over the gardens from our twin room on level 18. The room was reasonably small but as expected with twin single beds placed very close together. The beds were comfortable apart from a plastic-topped pillow top on the mattress that was reminiscent of a hospital bed and noticeable when you moved around. Shower pressure was reasonable but the bathroom, which was separated from the bedroom area by frosted, patterned, translucent glass, had an unusual design with one door used to close off either the entire room or just the shower. It was good to have a tiled entry for wet umbrellas and an open wardrobe with room for a suitcase at the base, as well as a kettle in the room. The breakfast buffet of hot and cold offerings was reasonable but you need to get there before 9 am if you want a full selection of items.

10

Lorene

15 Mar 2026

·

Stayed 2 nights

Clean blockout blinds were awesome

8

Matthew

13 Dec 2025

·

Stayed 2 nights

Quiet room with great blockout blind. Convenient location for our stay. Breakfast was great.

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Service

Staff are frequently praised as friendly and helpful, but service is inconsistent: multiple reviews cite long check-in queues and understaffing, room-type or key allocation errors, slow problem resolution, and occasional rudeness.

Related guest reviews

10

Donna

10 Dec 2025

·

Stayed 2 nights

Stayed three nights. The room was spacious and bed was comfortable. The breakfast was great. The staff was very helpful.

2

Jodie

11 Nov 2024

·

Stayed 2 nights

The service is horrendous. Turned up and they didn't have my booking. Once that was sorted I waited over an hour for some arancini balls. This isn't my first stay here and something similar happened previously. When I asked for a copy of my invoice the person behind the counter said that I didn't get one because I didn't ask. I directed him to the sign on the desk that says an invoice would be emailed as part of the check out process. I will not stay here again.

8

Loretta

9 Feb 2025

·

Stayed 1 night

Great value for money, great location, great breakfast but the line for check in was ridiculous and the worst I’ve struck. If heck in is at 2pm and your full or close to then why don’t you roster staff appropriately. The check in line was back to the elevators ( about 14 people in front of me )and 2 people on reception. The 2 staff were also on the phone, sorting out peoples internet and keys not working issues and it took over half an hour. Apart from that it was good .

4

Noel

18 Jun 2023

·

Stayed 1 night

Quite scary when after check in another group given our room also and walked in on us not once but twice (two different parties), made my wife quite anxious and nervous about getting undressed or leaving the room as who would be there on our return, finally got onto the duty manager who was apologetic and offered a bottle of wine compensation but when I went to get it I was unable to get back into my room as the access cards cancelled. Just a bad start to a nice weekend.

6

Sally

13 Aug 2024

·

Stayed 3 nights

I have stayed here a few times and have normally loved it. Not sure if they have had a change of staff but their service was really poor. Front desk staff were really not friendly. House keeping didn’t clean our room, they just pulled out bedding up and took our towels and left us with none. Had to go to the front desk to get more as they would not bring us up any. There was one guy collecting dishes from the breakfast who was very nice.

8

tania

26 Oct 2025

·

Stayed 2 nights

We stay here each time we are in the city. Convenient location to trains, food and entertainment. The breakfast buffet is a bonus. The rooms are always clean and comfortable with everything you need. Check in this time was a bit of a mess. Having booked a room with a queen bed for our anniversary weekend we were told we had only booked 2 singles. Having checked my booking while at check in, I saw it was a queen bed reservation. The young man went on to "find" a queen room for us and then acted like he had done us a huge gesture. He then was unsure as to whether we had paid for our booking and had to go through many screens to confirm. It wasn't the best start.

10

Ross

8 Feb 2026

·

Stayed 1 night

Great location, breakfast was a hit and all staff we met and interacted with were very friendly and helpful

8

Leanne

26 Jan 2025

·

Stayed 1 night

Check in was horrendous, not enough staff on and very long queue, Breakfast was good , Very understaffed for a busy weekend with a full hotel .

2

Mac

30 Sept 2023

·

Stayed 1 night

Lights and aircon in just my room turned off in early hours of the morning (4.30am) and woke up suffocating as there was no ventilation in the room. Called reception and was told to wait until 8.00am when maintenance staff come to work. Did not bother calling in an emergency electrician. Then I insisted to speak to the manager on duty and they tried to reset the power. After few attempts luckily the power came back. Offered to change the room at that time of the morning when my sleep was already disturbed with the whole episode after a long day of work and travel. Very unprofessional in handling the problem. Next day at the check-out no sign of remorse or apology. Not staying there in future.

6

Steven

2 Nov 2025

·

Stayed 3 nights

Check in was really bad. Booked there deluxe room shown as Queen bed when arrived was too single beds queen bedroom was unavailable after run one hour discussion and venting my frustrations. I went back online to book another room elsewhere and found that that hotel had six rooms left with queen beds. They made me upgrade and pay an extra $90 which I did very disappointed that what if would allow our hotel advertise and picture queen size bedrooms and then on arrival give you a room with two single beds in it. The lady at the counter was rude and unhelpful. I will be booking with stayscom from now on not happy.

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Location

Central Southbank location is a standout, with easy walking access to the river, arts precinct, CBD, transport, and venues like Crown and Rod Laver Arena. Guests consistently find it convenient for sightseeing, dining and events.

Related guest reviews

10

Renae

30 Dec 2024

·

Stayed 2 nights

We love staying here! Great location & parking facilities!

10

Marvin

22 Oct 2024

·

Stayed 1 night

The hotel was quiet. Close to the amenities on the river.

10

Donna

20 Dec 2024

·

Stayed 3 nights

We travelled to Melbourne for a concert at the Rod Laver Arena which was about a 20 min fairly easy walk. The hotel was also within walking distance to tram and train and Southbank. Great location and great breakfast with lots of variety. I would stay again, good value for money, nice room and friendly staff.

10

Regan

2 Oct 2025

·

Stayed 5 nights

Great location and great hotel

10

Stephen

13 Dec 2025

·

Stayed 1 night

Great room, very friendly and helpful staff. Great location near arts precinct and easy walk across the river to CBD

10

KAZUOKI

20 Oct 2024

·

Stayed 2 nights

Good location and service

10

Cheryl

9 Oct 2025

·

Stayed 2 nights

Located near the middle of Southbank and just across the river to Melbourne city and Flinders Street location.

10

Angelo

11 Feb 2024

·

Stayed 1 night

We were very impressed by the overall look of the property. Clean, modern, close walk to Southbank. Very good price also included breakfast. Highly recommended

10

Stephan

19 Apr 2025

·

Stayed 1 night

Very close to Southbank and the Arts Precinct

10

Toby

23 Aug 2025

·

Stayed 1 night

Great location and immaculate rooms. Perfect for a short overnight stay. Excellent value for money.

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Dining

Breakfast is a major value add and often praised, but reviews are mixed: several note lukewarm food, limited options, coffee machines, cutlery shortages, and crowding or understaffing at peak times. There is no true room service and bar/cafe orders can be slow.

Related guest reviews

8

John

12 Aug 2025

·

Stayed 3 nights

Breakfast was very crowded and food barely warm

4

Nicholas

13 Jan 2026

·

Stayed 1 night

Could not turn off the aircon in the room. Turning back on and off every ten minutes. Lack of sleep. Maintenance guy fixed eventually at 3am. Breakfast was awful.

2

Fiona

18 Jan 2026

·

Stayed 1 night

Check in was easy but we got to our room and it had been allocated to someone else Another room given to us and then I had a shower and went to use the dryer and it was broken so I had to go out with wet hair as the new one took too long to arrive Get to breakfast and the staff were run off their feet and I get my plate but no cutlery available A gentleman who had been waiting for it jokingly said “I dont think they want us to eat as I’ve been waiting ten minutes for a fork” Finally get cutlery to eat Breakfast not good Bacon was undercooked and there was no butter Overall breakfast was poor Given our stay happened to be at the start of the Australian Open, I would have to say that the hotel should have been better equipped to deal with such a busy time Will not be going back in a hurry

8

Shannon

26 Feb 2024

·

Stayed 1 night

There was no room service available during my stay. Food was limited and I needed to leave to find food outside of the hotel.

10

Tony

14 Jul 2025

·

Stayed 2 nights

Typical IHG property, clean good service. The only thing that I have concerns with are the breakfast. The bacon is never cooked properly, it’s obviously just thrown in a backing pan to half stew and never get the chance to be crispy

10

Tomislav

25 Oct 2025

·

Stayed 1 night

Awesome breakfast! Great rooms

10

Ho Yin

28 Oct 2025

·

Stayed 4 nights

Room is clean and spacious. Polite and helpful staff. Breakfast option is limited but fair as considered it is an included with room rate. Location is good, 3-5 mins walk to Flinder Street Station. The parking is secured.

8

Sarah

9 Nov 2025

·

Stayed 1 night

Breakfast did not have much choice especially if you are dairy free but it was convenient and staff were friendly Great place to stay for an overnight stay though very easy parking and check in

8

Ciaran Christopher

9 Dec 2025

·

Stayed 4 nights

Breakfast was standard. I feel as though with some better quality products available it could be a real game changer.

4

Pierina

3 Feb 2025

·

Stayed 1 night

Unfortunately our stay was not good at all. It started with us ordering room service to find that our order ( which was a process in itself) was not actioned and after a 45 minute wait for buffalo wings and fries and a glass of wine, we had to pick it up from reception and the wine did not materialise. Breakfast was ordinary with bad service . My husband walks with a wheel walker and we were jammed into a space when the staff closed the sliding door marking “ the end of breakfast”. Staff generally unhelpful and quite rude. Bathroom in our room had a n awful smell and the aircon couldn’t be altered. I also couldn’t contact hotel beforehand as Phone connection never worked.

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Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13 $169	14 $138	15 $108	16 $127	17 $181
18 $95	19 $94	20 $115	21 $121	22 $121	23 $121	24 $162
25 $108	26 $115	27 $180	28 $180	29 $119	30 $119	31 $145

Su	Mo	Tu	We	Th	Fr	Sa
1 $109	2 $126	3 $123	4 $119	5 $123	6 $133	7 $143
8 $104	9 $121	10 $149	11 $204	12 $182	13 $199	14 $199
15 $109	16 $119	17 $134	18 $134	19 $126	20 $140	21 $199
22 $110	23 $131	24 $132	25 $136	26 $160	27 $966	28 $1,138
29 $106	30 $129

Holiday Inn Express Melbourne Southbank by IHG

Prices for Holiday Inn Express Melbourne Southbank by IHG

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Garden View (Botanic, Free Brkfast)

Standard Room, 1 Queen Bed

Standard Room, 2 Twin Beds (High Floor)

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds (High Floor)

Standard Room, 1 King Bed (High Floor)

Standard Room

Standard Room, 1 Queen Bed, Accessible

Standard Room, 1 Queen Bed (High Floor)

Standard Room, 1 Queen Bed, Accessible (High Floor)

Standard Room, 2 Queen Beds

Standard Room, 2 Twin Beds

Guest reviews of Holiday Inn Express Melbourne Southbank by IHG

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express Melbourne Southbank by IHG

Prices for upcoming dates