Envue, Autograph Collection

Rooftop/bar areas with skyline views and the gym are well liked, and there is an indoor pool some find small. Frequent elevator outages and a paid, sometimes confusing garage (no valet, per exit fees) are common frustrations; terraces may close for private events.

Many guests describe the property and rooms as clean, but feedback is inconsistent. Recurring issues include poorly cleaned rooms or bathrooms, peeling paint or odors, and occasional reports of pests or dirty public areas.

Rooms are modern and generally comfortable, with many describing them as spacious and well furnished. Downsides mentioned include limited in room amenities (no coffee maker or microwave), dim lighting, occasional noisy AC or event noise, and some rooms lacking views or feeling small or dreary.

Service ranges from friendly, helpful teams with quick check ins and occasional upgrades to frustrating experiences. Repeated complaints cite rude or unresponsive front desk, long or chaotic check ins, poor communication or billing follow through, and slow restaurant service.

Waterfront setting directly across from the ferry makes getting to Manhattan quick and easy, and many appreciate the quiet area with skyline vistas. A few mention nearby construction or limited immediate options.

The on site restaurant and bar draw praise for food, cocktails, and views. Service and value are inconsistent, with slow or limited service at times, closures for private events, no room service, and prices some find high.