Is parking available at the hotel?

Yes, the hotel offers on-site parking, which is limited. Valet parking is also available for a fee of HKD 600 per day.

What type of breakfast is offered and what are the serving hours?

The hotel offers a buffet breakfast daily from 7:30 AM to 10:00 AM for a fee of approximately HKD 198 for adults and HKD 143 for children.

Does the hotel allow pets?

Pets are not allowed at the hotel. However, service animals are exempt from this policy.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early check-in and late check-out may be available upon request, subject to availability and possible additional charges.

What accessibility features are available for guests with disabilities?

The hotel has limited wheelchair accessibility features, including step-free entrances and accessible facilities in public areas. However, specific details on room accessibility are not provided.

What is the hotel's location in relation to key landmarks?

The hotel is located in North Point, Hong Kong Island, within a 5-minute drive of Sogo Causeway Bay and Happy Valley Race Course. It is approximately 1.4 miles from Times Square Shopping Mall and 1.7 miles from Taikoo Place. Public transport is accessible via MTR Fortress Hill Station, Exit B.

Does the hotel have a swimming pool?

Yes, the hotel features a seasonal outdoor pool, which is open from May to November. The pool is not heated and is available for guests during operational hours.

What are the hotel's policies for guests staying with children?

Children 11 years old or younger can stay for free when occupying the parent or guardian's room, using existing bedding.

Does the hotel offer extra beds or cribs?

The hotel offers rollaway beds for a fee of HKD 506 per day. Guests must contact the property in advance to request cribs or infant beds, which are subject to availability.

Hotel Alexandra in Eastern District, Hong Kong

Average nightly price at Hotel Alexandra by month, last 12 months (USD)
Month	Average price
January	$121
February	$118
March	$119
April	$117
May	$93
June	$75
July	$98
August	$113
September	$106
October	$122
November	$160
December	$150

What guests think

Across reviews of Hotel Alexandra, travellers praise the convenient Fortress Hill location with covered access to MTR and buses, generally friendly service, and good value, while noting compact rooms typical for Hong Kong and striking, ornate public spaces.

Cleanliness is inconsistent: many found rooms tidy, but recurring reports cite smoke or musty odors, damp floors, dust or stains, and occasional pests or bathroom smells. Facilities include a rooftop pool and a small gym, yet the pool is sometimes closed or lacks seating, elevators can be slow, and wayfinding with footbridges or stairs can be inconvenient. Dining feedback varies from excellent breakfasts to underwhelming buffets. Best for visitors who want an efficient base and can accept some trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool and gym are available, but guests report the pool is sometimes closed or strictly limited and offers little seating; elevator waits and confusing access routes (bridges/stairs) can be inconvenient.

Related guest reviews

10

Hon Kin Benedict

Mar 17, 2025

·

Stayed 7 nights

Wonderful stay at this beautiful hotel. Perfect location near Fortress Hill MTR (but away from the noisy traffic) and plenty of eateries and grocery shops nearby and also near bus and tram stops. The room is clean, spacious (for HK hotel standards) and the lobby is stunning. There's a gym and pool as well. Staff were all great including housekeeping.

8

Siu Tuen Iris

Aug 13, 2023

·

Stayed 1 night

去健身室同泳池條路又長又窄,好侷促。健身室冇職員在場,發生事故冇人知,會有風險。

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8

Kong

Nov 5, 2025

·

Stayed 4 nights

Overall, my family had a pleasant time at Hotel Alexandra. Pros: spacious room, good water pressure, housekeeping, courteous staff, near MTR station, many restaurants and stores nearby, direct bus to the airport every 20 minutes, near tram station to see all of Hong Kong island, nice swimming pool, decent fitness center, beautiful Versailles-like interior design. Cons: room bathroom doors couldn’t lock correctly, no self-service laundry machines, microwave plug couldn’t reach the outlet so we had to transport it to use it.

8

James

Sep 11, 2024

·

Stayed 2 nights

There was nothing majorly wrong with this hotel (apart from a few bits of paint or wallpaper peeling), but it was just a bit weird. The building layout is strange and requires a lot more walking than you would imagine. The pool is not relaxing at all, with nowhere really to chill beside it, and water constantly cascading noisily down the side. And the decor of the communal areas is bizarre... but also kind of brilliant. We really enjoyed our harbour view suite, and enjoyed laughing at the eccentricities. I would stay here again, but there are better hotels in HK.

6

jianping

Jul 22, 2024

·

Stayed 2 nights

I gave it 3 stars because staff try to make swimming pool not be available to guests such as bad weathers though no thunderstorms and time limits

10

Anna

Apr 29, 2024

·

Stayed 2 nights

Simply a palace of life memories... This hotel and staff are wonderful. It is a place that feels regal, food is amazing, I had the pool to myself in the morning, the gym is fantastic and the decor is something else.

8

Michelle

Nov 16, 2024

·

Stayed 3 nights

Close to MTR but no lift at that station which navies it very hard with luggage and a pram. Pool on the roof was great.

10

Kaman

Jul 16, 2025

·

Stayed 7 nights

Very happy with the hotel. The hotel is two blocks away from the MTR and has a shelter bridge that connect to the MTR. The A11 airport bus drop you off a block away so very convenience as well. Has a beautiful outdoor pool. The room is spacious and updated. Two little thing is that the main lobby is little tricky to locate and the hotel elevators are slow and only seem to work one at a time despite that there are 4 available.

8

Craig

Sep 23, 2024

·

Stayed 4 nights

Nice hotel. Food great. Only minus was lack of seating around pool. There is no where to sit next to the pool. Its basically just for a swim. I recommend making space for a deck and a few loungers. Other than this great overall.

10

WING WOON

Dec 3, 2025

·

Stayed 8 nights

Everything is good , pool not open now

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Cleanliness

Cleanliness is inconsistent: while many rooms are tidy, repeated reviews mention smoke or musty odors, damp or sticky floors, dust or stains, bathroom smells, and occasional bugs.

Related guest reviews

10

christina

Jan 23, 2026

·

Stayed 1 night

Room was clean and staff very helpful and nice

6

Connie

Nov 21, 2025

·

Stayed 6 nights

Small room and hair everywhere.

2

AME SUK YEE

Dec 31, 2025

·

Stayed 5 nights

excellent front desk staff, super helpful anf polite. on arrival the property reeks of stale cigarette smoke stench which intensified inside the elevator and in the corridor of the residential floors. got worse when I walked inside the room (non-smoking) — smelled like the inside of an ashtray. the housekeeping staff helped to place two air-filters inside the room and sprayed air freshener, but nothing could help with the stench because the smoke was all engrained into the furniture, the curtain, the bed sheets and towels etc. it was horrible. some of the lufht switches didn’t work.

6

Alison

May 22, 2025

·

Stayed 10 nights

The room is okay but there was always some sewage smell in the bathroom and I am wondering why? Some bugs flying in the bathroom too. Some of the staff in the buffet area are not very kind which surprised me.

6

Fu

May 5, 2025

·

Stayed 4 nights

Enough room in thw room. A sofa bed for day time sitting. More storage room under the sofa bed. Seems dufficukt to maintain the temp in order to have a good night sleep. Either too cold or too warm. I like most part of the hotel but one major dislije is the damp floor. The wood floor from the area beyond the bathroom towards the window get damp for some reason. I suspect its related to where the AC blows out the air. Its not safe and not comfortable and its the main complaint i have. I wont return until its fixed. I like everything else duribg my stay.

10

Teresa

May 10, 2024

·

Stayed 7 nights

This is our third time staying in the hotel. It’s very a convenience location. However, the shower area has lots of mold, which makes it disgusting! Seems like it’s worse than ever before!

10

Yat

Jun 22, 2025

·

Stayed 1 night

Great location, footbridge connects to MTR station. Lots of restaurants nearby. Thank you reception for upgrading us to a partial seaview room. Cons: 1. Dirty hard floor 2. Soundproofing not great 3. Squeaky bed

4

Chi Wai

Sep 17, 2023

·

Stayed 8 nights

The bathroom has a bad smell. Cant get rid of it.

4

Andrew

Jan 20, 2026

·

Stayed 5 nights

Room was not clean and old,very bad smells

2

Sin Ling

Jul 7, 2023

·

Stayed 2 nights

Totally disappointing for all especially the hygienic .

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Rooms

Rooms skew small with limited storage, though some have partial sea or harbor views. Beds can be firm or squeaky, noise insulation varies, and several guests report unstable A/C or minor maintenance issues.

Related guest reviews

10

liesbeth

Dec 28, 2025

·

Stayed 6 nights

Lovely room with a sea view, such lovely and friendly staff and, for the location, excellent price, including over the holidays (christmas).

10

Winnie

Dec 10, 2025

·

Stayed 3 nights

Clean room and courteous staff. Especially satisfied with the check in process. Hotel is very conveniently located with lots of eateries around. No smell of smoke and very quiet which is of utmost importance. The room is quite small in size though… will need to book a bigger room next time. With the price in consideration, it is well worth it.

8

Stefan

Nov 15, 2025

·

Stayed 6 nights

Spacious rooms, staff was very helpful.

8

Carina

Jan 8, 2026

·

Stayed 2 nights

The room was bright with sea view. Amenities were working.

8

Andy

Jun 27, 2025

·

Stayed 8 nights

The first room was noisy and some functions not working but they changed the room immediately.

8

Albert

Oct 27, 2025

·

Stayed 8 nights

Room air cond temperature control is not working accurately. Temperature up and down not stable as set.

8

Lee

Sep 15, 2025

·

Stayed 6 nights

There is not enough storage for clothing. No drawers at all

10

Yat

Jun 22, 2025

·

Stayed 1 night

Great location, footbridge connects to MTR station. Lots of restaurants nearby. Thank you reception for upgrading us to a partial seaview room. Cons: 1. Dirty hard floor 2. Soundproofing not great 3. Squeaky bed

10

Marlena

Jul 15, 2025

·

Stayed 2 nights

Very easy to get to from train station. Clean, spacious and Thomas, the night front desk clerk was very helpful and courteous. AC was wonderful. Bed was soft and had a small view of the harbor. It was a great stay

6

Carina

Jan 7, 2026

·

Stayed 5 nights

The rooms are smaller than the usual double room. Bathroom door to one of the connecting rooms was difficult to open or shut. City view is best described as building view which looks directly into the building next door.

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Service

Service is widely described as friendly and helpful, with swift room changes and some early check-ins. A few guests faced reservation or check-in issues, extra charges such as luggage storage fees, or occasional rudeness.

Related guest reviews

8

Derek

Nov 30, 2025

·

Stayed 13 nights

The staff and amenities were great. The hotel was also in a good location too (5 minute walk to North Point). There was a small discrepancy and it was handled with care, empathy and understanding. We were able to find a solution that worked for us. Koodos to the staff.

8

Takumi

May 21, 2025

·

Stayed 1 night

I arrived at the hotel earlier than the check-in time, but they let me check in

8

RUBEE

Dec 6, 2025

·

Stayed 2 nights

入住期間，雖然發生了一些意外，但職員立刻幫我換房，服務很好

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10

Melody

Mar 16, 2025

·

Stayed 2 nights

I would definitely stay here again. It's so convenient to the MTR, restaurants, etc. Excellent staff!

10

Harnaz

Feb 1, 2025

·

Stayed 6 nights

Lovely service, I forgot my passport in the room locker and they very kindly messaged me and made sure I had it returned before checking into my flight. Best hospitality I’ve ever had

10

Nicole

Jun 13, 2025

·

Stayed 4 nights

It was a pleasant stay; staff are helpful and attentive.

2

LEO

Feb 23, 2025

·

Stayed 7 nights

I don't like the hotel charge me additional tax upon checking in, why not include it in the total Expedia payment? The hotel has no formal entrance, you need to ask around.

8

Stella

Nov 6, 2024

·

Stayed 3 nights

Everything is fine except the hotel charges a luggage storage fee of HK$20 per night per piece no matter how long you stay with them. This is ridiculous as we travel all over the world and this is the only one that has a fee. It is ok you have some restrictions but we stay a total of 14 days and stored 5 days one piece of luggage and we’re charged HK$100!!

10

Kam Yiu

Nov 15, 2025

·

Stayed 1 night

Staff is very helpful and polite.

6

Chung

Mar 6, 2025

·

Stayed 1 night

First of all, it was really frustrating when the hotel staff advised us that they couldn't find any reservation record of our stay, despite our showing of the payment to Expedia and Itinerary number. The hotel staff advised us to contact Expedia Canada to sort that out ourselves and as such we have to call long-distance from Hong Kong. While it was finally sorted out, it was extremely stressful and costs us money to pay for long-distance roaming. Other than that, overall the hotel is OK.

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Location

Very convenient for transport: a short covered walk to Fortress Hill MTR, A11 airport bus, trams, and many eateries and shops. Downsides include a hard-to-find entrance and footbridges/escalators that complicate luggage; some note it’s away from main tourist hubs.

Related guest reviews

8

Sherky Shio Wai

Jul 20, 2024

·

Stayed 17 nights

Good stay,location is good,convenience store and lots of nice restaurants nearby,bus stop,tram,MTR,ferry terminal walking distance,easy to go anywhere,will stay again next visit

10

Euphemia

Dec 26, 2025

·

Stayed 4 nights

Room is spacious, staffs are friendly and helpful and location is convenient and everywhere is walking distance especially MTR station.

8

David

Aug 24, 2025

·

Stayed 10 nights

Very nice location, easy to get to the MTR station.

8

Sambidha

Nov 18, 2025

·

Stayed 3 nights

Hotel has good interior. Clean rooms and good service. They allowed us for early check in which was a bonus. The views was average so if you’re planning to get a sea view room, think again. It is away from good and trendy areas, taxis are expensive to travel around. If shopping and eating is your goal then this is not the right hotel for you.

10

Annie

May 29, 2025

·

Stayed 15 nights

Location is super convenient. It is just a two minute walk when you get off the A11 airport bus.

10

Man Chee Jack

Jan 18, 2026

·

Stayed 8 nights

交通方便，經天橋去地鐵站、巴士站、電車站，只需5-6分鐘。環境清靜，鄰近超市，十分方便！

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10

Kaman

Jul 16, 2025

·

Stayed 7 nights

Very happy with the hotel. The hotel is two blocks away from the MTR and has a shelter bridge that connect to the MTR. The A11 airport bus drop you off a block away so very convenience as well. Has a beautiful outdoor pool. The room is spacious and updated. Two little thing is that the main lobby is little tricky to locate and the hotel elevators are slow and only seem to work one at a time despite that there are 4 available.

8

Teresa

Apr 4, 2024

·

Stayed 7 nights

Convenient location, just a bridge away from MTR

10

Yat

Jun 22, 2025

·

Stayed 1 night

Great location, footbridge connects to MTR station. Lots of restaurants nearby. Thank you reception for upgrading us to a partial seaview room. Cons: 1. Dirty hard floor 2. Soundproofing not great 3. Squeaky bed

6

Steven

Nov 12, 2025

·

Stayed 2 nights

Staff is excellent. The room is clean. Walk in shower is nice. The bed is a bit squeaky. The location is very nice with nearby MTR and bus stops. Unfortunately the combination of staircase and escalators makes it difficult to move in and out with luggage’s.

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Dining

On-site dining feedback is mixed: breakfasts range from excellent to just okay, and some buffets felt limited or poor value while others were enjoyable.

Related guest reviews

8

Elias

Sep 17, 2024

·

Stayed 5 nights

Very good looking hotel with a big amount of breakfast-food. Unfortunately there was no Water supplied in our room / minibar

6

Letitia

Sep 22, 2024

·

Stayed 8 nights

The location of this hotel was great..very close to transport, shops and dining options. The hotel itself was beautiful and the rooms were quiet, clean and comfortable. Housekeeping staff were very friendly, polite and did a fantastic job cleaning our rooms. The majority of reception staff were lovely, however we were unimpressed with our check in experience. The staff member who checked us in was unhelpful and dis-interested. I tried speaking in English first and then Cantonese but felt they were very dismissive and wasn’t interested in helping our family of 6. We had arrived on a very early flight and we had respectfully asked if there was any possibility of an early check-in. Understandably, they were fully booked but the whole interaction made us feel very unwelcome. We also ate at Cafe A in the lobby. We had the dinner semi-buffet the first time and it was quite good. I then ended up make a lunch booking for my extended family of 12. The lunch time semi buffet was very disappointing, hardly anything on offer at the buffet, not the standard we expected from this hotel and definitely not worth the price we had to pay for it. Quite a few of us had to send the food back as it was not edible. Very different from the dinner we enjoyed the first time we ate at the restaurant.

10

Siu Ying

Dec 11, 2024

·

Stayed 12 nights

The staff members who helped us with luggage were super polite and decent. Cleaning ladies were attentive and prompt. We had birthday lunch celebration for our little girl at their Cafe A buffet. The food was great and great customer service. The only complain I had during my 12-day visit was that I had rashes on my skin which I’m uncertain of the cause. The bedsheet and blankets were super clean and I never saw a bug during our stay. Overall I would say 5-star. Thank you

8

Chui Shan

Jul 26, 2025

·

Stayed 2 nights

房間略細，床架搖，有雜聲，裝修質量欠佳，隔音需改善. 食物質素物超所值. 加分

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8

GIANFRANCO

Feb 10, 2023

·

Stayed 4 nights

Nice place to spend a few days on the Hong Kong island side. The premises is well positioned and confortable to be reached using the HK metro services ( Fortress Hill stop ). Breakfast is good and offers various buffet option. Staff is very helpful and kind.

10

Paul

Jan 30, 2024

·

Stayed 1 night

We arrived in the evening for a long layover in Hong Kong and wanted to go straight to bed. Check in took a few moments and we were off to the room. Breakfast was included and was adequate. Coffee with breakfast buffet was terrible. So Bad. Starbucks near by resolved that.

8

Niklaus

Jun 16, 2025

·

Stayed 3 nights

Breakfast was just ok. Staff not really friendly. Everything felt a bit old.

10

Kylie

Jan 11, 2025

·

Stayed 2 nights

The lobby was gorgeous and the breakfast buffet was fantastic. We had adjoining rooms which were small but comfortable.

8

Siu On

Jan 13, 2025

·

Stayed 5 nights

Dining options were expensive and the quality and variety was lacking. We had the Christmas Eve special buffet dinner and the buffet was lacking.

10

VIPIN KUMAR

Feb 21, 2025

·

Stayed 2 nights

It was very good experience overall. Room was good, views to sea was excellent and breakfast was very good.

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Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8	9	10 $336	11 $374	12 $349	13 $306	14 $244
15 $209	16 $134	17 $184	18 $165	19 $178	20 $192	21 $209
22 $148	23 $148	24 $150	25 $151	26 $151	27 $179	28 $207
29 $138	30 $151

Su	Mo	Tu	We	Th	Fr	Sa
		1 $125	2 $124	3 $123	4 $152	5 $152
6 $123	7 $123	8 $123	9 $123	10 $123	11 $138	12 $152
13 $123	14 $123	15 $123	16 $123	17 $123	18 $138	19 $152
20 $123	21 $123	22 $123	23 $123	24 $193	25 $191	26 $191
27 $129	28 $152	29 $152	30 $194	31 $349

Hotel Alexandra

Prices for Hotel Alexandra

Monthly average prices

About this property

Location

Room options

Clover City View Room

Heart City View Room (Connecting Rooms For 4 Persons)

Diamond City View Room

Diamond Seaview Room

Queen Suite

Clover Seaview Room

Guest reviews of Hotel Alexandra

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Hotel Alexandra

Considering this hotel for your trip?

Prices for upcoming dates