Garner Hotel Hamburg Nord by IHG

Small hotel, busy streets with noice disturbing night sleep, sufficient breakfast and nice helpful staff

I never write reviews for hotels because they are all generally good, but this hotel is AWFUL. The lobby is alright, but once you go up to the other floors where you’re staying, the smell of cigarettes and weed is overwhelming. There was NO ventilation in toy without a window, so there was a portable fan that was left on. My room smelled like weed and mold. I left Garner Hotel the day I checked in to stay at another hotel nearby because the shower drain wasn’t working and the room was in a terrible condition. The manager was delusional enough to tell me the shower drain is working. NOBODY should stay here!! AVOID this hotel! Book this hotel if you’re a chain smoker and want to smell cigarettes and weed during your entire stay.

Can’t comment much, only slept 5 hours in the hotel, very short stay.

Generally Good, but I wish few things could be better. Personnel was friendly. Room was clean and smelled fine. Room was actually small, (if you open your luggage at the floor, you won't be able to move through the room unless you take it away). Bed was not a proper "bed for two", that was a two single mattresses moved together so it had a gap in the very middle, not the best sleeping experience. Breakfast was 15euro per person, that's a little too expensive for what they serve in my opinion, but I still enjoyed it. I got charged for 3 euro few minutes after we checked out and left, no Idea why/what for.

The staff is rude and absolutely not willing to assist in fixing their mistake ( double billing of room)