Marina Gallery Resort-KACHA-Kalim Bay by Sugar Marina Boutique Hotels

Room very clean and comfortable

Very comfortable stay

Great staff, good value for money, unique setting, food was delicious

Overall a very aesthetically good looking hotel situated not far from Patong by Grab. The pool is quite pretty but not enough loungers. The rooms are quite spacious, and the bathroom is the best in my opinion. The beds are big but hard, the pillows are a bit on the uncomfortable side. The breakfast was not appetising overall, except for the fruit.

The hotel is marketed as 5-star, but both facilities and service fell short of that standard. The property felt dated, and communication was inconsistent, with messages through the Expedia app (including a request for transport) going unanswered. Its location is also less practical, with limited walkable cafés, shops, or convenience stores. On arrival at 8:15 pm, the only restaurant was closing at 8:30, leaving no dining options. Dinner service ends unusually early for a resort catering to international travelers. While the pool and sea view were excellent, the pool closed at 8 pm, and the fitness room offered only two treadmills and free weights. Guest rooms raised concerns. Door locks felt minimal, and a staff member entered with little notice to carry out repairs. Other issues included a leaking sink (repaired after reporting) and a crooked wall-mounted TV. Charges applied for basics such as ice and extra water, which could be handled more easily with vending machines. Policies also reduced the experience. A 3,000 THB cash deposit (or surrendering a passport) was required at check-in, more typical of budget hotels. At breakfast, payment was requested mid-buffet line before eating. I checked out early but was still charged in full. Staff said the no-refund policy came from Expedia, while Expedia later stated it was the hotel’s policy. Overall, the stay did not reflect 5-star standards, and travelers may wish to compare other options.