Marina Gallery Resort-KACHA-Kalim Bay by Sugar Marina Boutique Hotels
US$57
/ night
Avg. for September
Prices for Marina Gallery Resort-KACHA-Kalim Bay by Sugar Marina Boutique Hotels
Select dates to see prices and availability
US$57
/ night
Avg. for September
Monthly average prices
Nightly prices at Marina Gallery Resort-KACHA-Kalim Bay by Sugar Marina Boutique Hotels average US$55 in the cheapest month (May) and US$174 in the most expensive month (January), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$174 |
| February | US$133 |
| March | US$99 |
| April | US$67 |
| May | US$55 |
| June | US$56 |
| July | US$60 |
| August | US$56 |
| September | US$57 |
| October | US$82 |
| November | US$136 |
| December | US$144 |
J
F
M
A
M
J
J
A
Sept · US$57
S
O
N
D
Most expensive: January (~US$174)
Cheapest: May (~US$55)
About this property
Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Amenities
Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Business amenities
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. A shuttle from the airport to the hotel is provided for a surcharge (available on request), and free self parking is available onsite.
Dining
Satisfy your appetite for lunch or dinner at Blue & White Restaurant, a restaurant which specializes in local cuisine, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Rooms
Make yourself at home in one of the 74 air-conditioned rooms featuring LCD televisions. Rooms have private balconies. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.
Location
Located in Patong, Marina Gallery Resort-KACHA-Kalim Bay by Sugar Marina Boutique Hotels is a 2-minute drive from Patong Beach and 7 minutes from Bangla Road. This luxury hotel is 3.6 mi (5.9 km) from Kamala Beach and 5.4 mi (8.8 km) from Karon Beach.
What's nearby
Kalim Beach(0.8 Miles)
Patong Beach(1.3 Miles)
Nurul Islam Mosque(1.8 Miles)
Bangla Road(2.2 Miles)
Royal Paradise Night Market(2.2 Miles)
Paradise Complex(2.3 Miles)
Patong Hospital(2.3 Miles)
Central Patong(2.4 Miles)
Jungceylon Shopping Center(2.5 Miles)
Patong Boxing Stadium(2.5 Miles)
Nanai Road(2.6 Miles)
Bangla Boxing Stadium(2.6 Miles)
Banzaan Fresh Market(2.7 Miles)
Big C Market Kamala(3.2 Miles)
Malin Plaza Market(3.2 Miles)
The preferred airport for Marina Gallery Resort-KACHA-Kalim Bay by Sugar Marina Boutique Hotels is Phuket Intl. Airport (HKT)(18.2 Miles)
Location
326/13 Phrabarami Road, Patong, Kathu, Phuket 83150, Thailand, Patong, Thailand
Kalim Beach (0.8 Miles)
Patong Beach (1.3 Miles)
Nurul Islam Mosque (1.8 Miles)
Bangla Road (2.2 Miles)
Royal Paradise Night Market (2.2 Miles)
Paradise Complex (2.3 Miles)
Room options
9
Family Suite
Room details
1 Extra-Large Double Bed
and 1 Bunk Bed
Sleeps 4
753 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Living Room
9
Deluxe Room with Pool View
Room details
1 Extra-Large Double Bed
Sleeps 3
431 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Living Room
6
Deluxe with Partial Sea View
Room details
1 Extra-Large Double Bed
Sleeps 3
431 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Living Room
8
Deluxe Room
Room details
1 Extra-Large Double Bed
Sleeps 3
431 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Living Room
8
Deluxe Pool Access
Room details
1 Extra-Large Double Bed
Sleeps 3
431 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Living Room
7
Deluxe Twin Room
Room details
2 Single Beds
Sleeps 3
431 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Living Room
Guest reviews of Marina Gallery Resort-KACHA-Kalim Bay by Sugar Marina Boutique Hotels
8.7
Fabulous
Based on 1,133 verified reviews
What guests think
AI-generated summary based on recent guest reviews
Across recent reviews of Marina Gallery Resort-KACHA-Kalim Bay by Sugar Marina Boutique Hotels, travelers highlight friendly staff, spacious sea-view rooms, and attractive pools, while noting a hillside location needing transport, mixed breakfast quality, and occasional maintenance or policy frustrations.
Read moreWas this helpful?
What guests think
Across recent reviews of Marina Gallery Resort-KACHA-Kalim Bay by Sugar Marina Boutique Hotels, travelers highlight friendly staff, spacious sea-view rooms, and attractive pools, while noting a hillside location needing transport, mixed breakfast quality, and occasional maintenance or policy frustrations.
Multiple comments praise the quiet setting and bay views, but poolside seating can be scarce or worn. Cleanliness ranges from spotless rooms to reports of dirty pool areas and occasional bugs. Overall, it suits travelers seeking a calm base with views, provided they plan for transport and accept some variability in amenities.
Was this helpful?
AI-generated summary based on recent guest reviews
Facilities
Pools and sea views are highlights, though sun loungers are limited and sometimes worn. Several reviews note a very limited or absent gym and occasionally short pool or restaurant hours.
Related guest reviews
10
Joe
21 Apr 2025
·
Stayed 5 nights
Brilliant hotel. Great, friendly, helpful staff. Lovely style and feel to the place. We had a family room which was spacious and had great facilities. Pool area is lovely. The only drawback is it’s located at the top of a steep hill, so you are going to need transportation to get anywhere. But that’s obviously not the end of the world. The hotel themselves run a shuttle 3 times a day and bolt is cheap and easy. Would highly recommend and I would definitely stay here, or one of their sister hotels, again in the future.
Brilliant hotel. Great, friendly, helpful staff. Lovely style and feel to the place. We had a family room which was spacious and had great facilities. Pool area is lovely. The only drawback is it’s located at the top of a steep hill, so you are going to need transportation to get anywhere. But that’s obviously not the end of the world. The hotel themselves run a shuttle 3 times a day and bolt is cheap and easy. Would highly recommend and I would definitely stay here, or one of their sister hotels, again in the future.
10
tae woo
28 Dec 2021
·
Stayed 3 nights
방이 깔끔하고 수영장 이용도 편했다.
방이 깔끔하고 수영장 이용도 편했다.
10
Nur Huzaimah
24 Jan 2023
·
It’s colonial setting means the building is not new. There’s no spa or gym but there’s a small pool that you can utilise. Not much of a view ard the area. However the place is quaint with friendly staff. You cld dine in with room service and the food is excellent. Grab is also available. Our room overlooked a dilapidated and abandoned house so it gave a creepy feeling so just don’t look outside at nite. Patong beach is just out front and they provide tranport out, 10 mins ride. It’s an acquired taste.
It’s colonial setting means the building is not new. There’s no spa or gym but there’s a small pool that you can utilise. Not much of a view ard the area. However the place is quaint with friendly staff. You cld dine in with room service and the food is excellent. Grab is also available. Our room overlooked a dilapidated and abandoned house so it gave a creepy feeling so just don’t look outside at nite. Patong beach is just out front and they provide tranport out, 10 mins ride. It’s an acquired taste.
10
Victoria
10 Apr 2024
·
Stayed 6 nights
The best hotel we have stayed at and we have travdlled a fair bit. The staff are a credit to this hotel, they couldnt have been more helpful throughout our stay. We were sad to leave them. The family room we stayed in, was immaculate and a great size for our family of 4. It had everything we needed, from toiletries, to a well priced mini bar and flip flops and robes. Clean towels were provided daily along with pool / beach towels. The pool was lovely too and even though there only a few sun loungers, we did not struggle to get one each day. The pool has great views. Staff helped with arranging daily transport to the beaches, shopping and restaurant areas, which was cheap. Either a grab or tuk tuk. I would definately return to this hotel and honestly cannot thank the staff enough for a great experience.
The best hotel we have stayed at and we have travdlled a fair bit. The staff are a credit to this hotel, they couldnt have been more helpful throughout our stay. We were sad to leave them. The family room we stayed in, was immaculate and a great size for our family of 4. It had everything we needed, from toiletries, to a well priced mini bar and flip flops and robes. Clean towels were provided daily along with pool / beach towels. The pool was lovely too and even though there only a few sun loungers, we did not struggle to get one each day. The pool has great views. Staff helped with arranging daily transport to the beaches, shopping and restaurant areas, which was cheap. Either a grab or tuk tuk. I would definately return to this hotel and honestly cannot thank the staff enough for a great experience.
10
Annalaura
3 Mar 2024
·
Stayed 3 nights
This hotel was even better in person. Amazing pools (they have two! All around the hotel and one of them has an amazing view of Kalim Bay and the Patong bay). I highly suggest to get a pool access room - it’s really great. The rooms were as in the pictures, the bed very big and comfortable and the room service SUPER quick. The breakfast and restaurant also very good, pretty high level. The hotel is 5 minutes in a car from the centre of Patong, but away from the noise and really quiet / romantic. All in all, I’d definitely come back - we loved it :))
This hotel was even better in person. Amazing pools (they have two! All around the hotel and one of them has an amazing view of Kalim Bay and the Patong bay). I highly suggest to get a pool access room - it’s really great. The rooms were as in the pictures, the bed very big and comfortable and the room service SUPER quick. The breakfast and restaurant also very good, pretty high level. The hotel is 5 minutes in a car from the centre of Patong, but away from the noise and really quiet / romantic. All in all, I’d definitely come back - we loved it :))
8
Daniel
16 Dec 2025
·
Stayed 2 nights
Overall a very aesthetically good looking hotel situated not far from Patong by Grab. The pool is quite pretty but not enough loungers. The rooms are quite spacious, and the bathroom is the best in my opinion. The beds are big but hard, the pillows are a bit on the uncomfortable side. The breakfast was not appetising overall, except for the fruit.
Overall a very aesthetically good looking hotel situated not far from Patong by Grab. The pool is quite pretty but not enough loungers. The rooms are quite spacious, and the bathroom is the best in my opinion. The beds are big but hard, the pillows are a bit on the uncomfortable side. The breakfast was not appetising overall, except for the fruit.
6
Johan
15 Feb 2024
·
Stayed 5 nights
This is not a 5 star product, and it’s a pity that it is allowed to be marketed on Hotels.com as such. The pool is very nice and only few people occupy the pool area - really nice ( however one picture suggests a non existing pool bar). The hotel rooms are on the large size, reasonably comfortable and they are airy an have a nice view over the bay. Breakfast service is understaffed, food is not re-supplied in a reasonable pace, some of the hotel guests eat like this was their last meal, and the also bring food from the buffet. Front desk are unable to swipe a credit card for securing restaurant, mini bar etc / you are forced to pay a cash deposit of THB 3000 or deposit your pass port. There is no conseriege, nor piccolo service upon arrival. Some of the public areas are not properly cleaned (windows in hallways, dirty staircase, lots of old dead insects etc). House keeping seems to not having space to store dirty laundry, extra beds etc, these are stored in the hallways temporarily and/or permanently.
This is not a 5 star product, and it’s a pity that it is allowed to be marketed on Hotels.com as such. The pool is very nice and only few people occupy the pool area - really nice ( however one picture suggests a non existing pool bar). The hotel rooms are on the large size, reasonably comfortable and they are airy an have a nice view over the bay. Breakfast service is understaffed, food is not re-supplied in a reasonable pace, some of the hotel guests eat like this was their last meal, and the also bring food from the buffet. Front desk are unable to swipe a credit card for securing restaurant, mini bar etc / you are forced to pay a cash deposit of THB 3000 or deposit your pass port. There is no conseriege, nor piccolo service upon arrival. Some of the public areas are not properly cleaned (windows in hallways, dirty staircase, lots of old dead insects etc). House keeping seems to not having space to store dirty laundry, extra beds etc, these are stored in the hallways temporarily and/or permanently.
4
Harold
18 Aug 2025
·
Stayed 13 nights
The hotel is marketed as 5-star, but both facilities and service fell short of that standard. The property felt dated, and communication was inconsistent, with messages through the Expedia app (including a request for transport) going unanswered. Its location is also less practical, with limited walkable cafés, shops, or convenience stores. On arrival at 8:15 pm, the only restaurant was closing at 8:30, leaving no dining options. Dinner service ends unusually early for a resort catering to international travelers. While the pool and sea view were excellent, the pool closed at 8 pm, and the fitness room offered only two treadmills and free weights. Guest rooms raised concerns. Door locks felt minimal, and a staff member entered with little notice to carry out repairs. Other issues included a leaking sink (repaired after reporting) and a crooked wall-mounted TV. Charges applied for basics such as ice and extra water, which could be handled more easily with vending machines. Policies also reduced the experience. A 3,000 THB cash deposit (or surrendering a passport) was required at check-in, more typical of budget hotels. At breakfast, payment was requested mid-buffet line before eating. I checked out early but was still charged in full. Staff said the no-refund policy came from Expedia, while Expedia later stated it was the hotel’s policy. Overall, the stay did not reflect 5-star standards, and travelers may wish to compare other options.
The hotel is marketed as 5-star, but both facilities and service fell short of that standard. The property felt dated, and communication was inconsistent, with messages through the Expedia app (including a request for transport) going unanswered. Its location is also less practical, with limited walkable cafés, shops, or convenience stores. On arrival at 8:15 pm, the only restaurant was closing at 8:30, leaving no dining options. Dinner service ends unusually early for a resort catering to international travelers. While the pool and sea view were excellent, the pool closed at 8 pm, and the fitness room offered only two treadmills and free weights. Guest rooms raised concerns. Door locks felt minimal, and a staff member entered with little notice to carry out repairs. Other issues included a leaking sink (repaired after reporting) and a crooked wall-mounted TV. Charges applied for basics such as ice and extra water, which could be handled more easily with vending machines. Policies also reduced the experience. A 3,000 THB cash deposit (or surrendering a passport) was required at check-in, more typical of budget hotels. At breakfast, payment was requested mid-buffet line before eating. I checked out early but was still charged in full. Staff said the no-refund policy came from Expedia, while Expedia later stated it was the hotel’s policy. Overall, the stay did not reflect 5-star standards, and travelers may wish to compare other options.
10
David
25 Jan 2023
·
Stayed 16 nights
Sunloungers limited in number and some damaged. Looked like they had not been cleaned for a number of years. The restaurant had limited opening times in operation during our stay and coffee machine not operational at breakfast time. Staff were friendly, helpful and 3fficient and the communal areas were well maintained, the only exception being the aforementioned pool area.
Sunloungers limited in number and some damaged. Looked like they had not been cleaned for a number of years. The restaurant had limited opening times in operation during our stay and coffee machine not operational at breakfast time. Staff were friendly, helpful and 3fficient and the communal areas were well maintained, the only exception being the aforementioned pool area.
6
Naoual
12 Feb 2024
·
Stayed 4 nights
We had a deluxe room with pool access, the room was spacecious and nice and clean. The room does not get too hot. The bed is too hard for our taste, but they can adjust this a little bit. For a five star hotel we expect a more personal treatment. We never had such a bad experience as in service and hospitality. We arrived too early to check in. So we waited for more than 2 hours. Unfortunately my husband was very sick and throwing up, hè needed to lie down. Because there was no room available before the official check in time, he had to lie down in the garden at the sofa. No one offered us even a glass of water when we arrived. The staff seemed not prepared for a group of early arrivals, even with our heavy big suitcases and someone who is sick there was no one at the door outside greeting is/helping us with lifting the luggage over the stairs inside. I had to go inside and ask myself if someone could come help us. When we went to the room at 14:00, they were still cleaning it for a few minutes. But when we checked out a few minutes later they called immediately to our room. Also we wanted to extend our stay for 1/2 days, at Expedia, Booking and the website of the hotel it said it was sold out. When we booked it was beginning of january and price per night was around 83 euro’s (without tax). At the reception the room was not sold out out, one time the reception said it was around 160 euro’s per night and one time around 180 eurO. We left and are never going back!
We had a deluxe room with pool access, the room was spacecious and nice and clean. The room does not get too hot. The bed is too hard for our taste, but they can adjust this a little bit. For a five star hotel we expect a more personal treatment. We never had such a bad experience as in service and hospitality. We arrived too early to check in. So we waited for more than 2 hours. Unfortunately my husband was very sick and throwing up, hè needed to lie down. Because there was no room available before the official check in time, he had to lie down in the garden at the sofa. No one offered us even a glass of water when we arrived. The staff seemed not prepared for a group of early arrivals, even with our heavy big suitcases and someone who is sick there was no one at the door outside greeting is/helping us with lifting the luggage over the stairs inside. I had to go inside and ask myself if someone could come help us. When we went to the room at 14:00, they were still cleaning it for a few minutes. But when we checked out a few minutes later they called immediately to our room. Also we wanted to extend our stay for 1/2 days, at Expedia, Booking and the website of the hotel it said it was sold out. When we booked it was beginning of january and price per night was around 83 euro’s (without tax). At the reception the room was not sold out out, one time the reception said it was around 160 euro’s per night and one time around 180 eurO. We left and are never going back!
Was this helpful?
AI-generated summary based on recent guest reviews
Cleanliness
Many guests found rooms spotlessly clean, but others reported dirty or poorly maintained pool and sunlounger areas and some unclean public spaces, plus occasional in-room issues like bugs or odors.
Related guest reviews
10
tae woo
28 Dec 2021
·
Stayed 3 nights
방이 깔끔하고 수영장 이용도 편했다.
방이 깔끔하고 수영장 이용도 편했다.
6
Miriam
21 Mar 2024
·
Stayed 3 nights
Die Lage des Hotels ist sehr abgelegen. Zu Fuß kommt man nirgendwo hin. Man benötigt immer ein Taxi, oder Roller / Auto. Das Hotel ist keine 5 Sterne wert. Die Böden waren dreckig, die Terrasse und der Pool auch. Und die Bäder sind in die Jahre gekommen und auch nicht sehr sauber. Das Frühstück war richtig schlecht. Das Thai Essen war kalt. Auswahl allgemein sehr dürftig, kein Käse, keine Wurst, kein Aufstrich. Service beim Frühstück schlecht.
Die Lage des Hotels ist sehr abgelegen. Zu Fuß kommt man nirgendwo hin. Man benötigt immer ein Taxi, oder Roller / Auto. Das Hotel ist keine 5 Sterne wert. Die Böden waren dreckig, die Terrasse und der Pool auch. Und die Bäder sind in die Jahre gekommen und auch nicht sehr sauber. Das Frühstück war richtig schlecht. Das Thai Essen war kalt. Auswahl allgemein sehr dürftig, kein Käse, keine Wurst, kein Aufstrich. Service beim Frühstück schlecht.
6
Harveen
18 Feb 2025
·
Stayed 3 nights
Overall this property is for someone looking for a place to sleep only this property is not a 5 star facility at all. There were bugs in our room, the shower had a smell and the pool was not very clean either. Good place to sleep if your on a budget but nothing more then that.
Overall this property is for someone looking for a place to sleep only this property is not a 5 star facility at all. There were bugs in our room, the shower had a smell and the pool was not very clean either. Good place to sleep if your on a budget but nothing more then that.
8
Michelle
27 Aug 2023
·
Stayed 1 night
A nice place to stay for just one night. Property in need of painting maintenence and a thorough cleaning. Lovely character being a colonial building. A great breakfast with everything you could ask for. August very quiet as we were the only people at dinner. A bit closer to the airport than patong beach. Nice staff
A nice place to stay for just one night. Property in need of painting maintenence and a thorough cleaning. Lovely character being a colonial building. A great breakfast with everything you could ask for. August very quiet as we were the only people at dinner. A bit closer to the airport than patong beach. Nice staff
10
Andrea
31 May 2025
·
Stayed 4 nights
What a wonderful hotel. Spotlessly clean, staff can’t do enough to make your stay perfect. Breakfast more centred to Aisian tastes but good egg/omelette station. Very serene ambience to the hotel. My only criticism is the distance from Patong town, although they have a free shuttle 3 times a day. You can get a tut tut back for 200 thb if you barter.
What a wonderful hotel. Spotlessly clean, staff can’t do enough to make your stay perfect. Breakfast more centred to Aisian tastes but good egg/omelette station. Very serene ambience to the hotel. My only criticism is the distance from Patong town, although they have a free shuttle 3 times a day. You can get a tut tut back for 200 thb if you barter.
10
Victoria
10 Apr 2024
·
Stayed 6 nights
The best hotel we have stayed at and we have travdlled a fair bit. The staff are a credit to this hotel, they couldnt have been more helpful throughout our stay. We were sad to leave them. The family room we stayed in, was immaculate and a great size for our family of 4. It had everything we needed, from toiletries, to a well priced mini bar and flip flops and robes. Clean towels were provided daily along with pool / beach towels. The pool was lovely too and even though there only a few sun loungers, we did not struggle to get one each day. The pool has great views. Staff helped with arranging daily transport to the beaches, shopping and restaurant areas, which was cheap. Either a grab or tuk tuk. I would definately return to this hotel and honestly cannot thank the staff enough for a great experience.
The best hotel we have stayed at and we have travdlled a fair bit. The staff are a credit to this hotel, they couldnt have been more helpful throughout our stay. We were sad to leave them. The family room we stayed in, was immaculate and a great size for our family of 4. It had everything we needed, from toiletries, to a well priced mini bar and flip flops and robes. Clean towels were provided daily along with pool / beach towels. The pool was lovely too and even though there only a few sun loungers, we did not struggle to get one each day. The pool has great views. Staff helped with arranging daily transport to the beaches, shopping and restaurant areas, which was cheap. Either a grab or tuk tuk. I would definately return to this hotel and honestly cannot thank the staff enough for a great experience.
6
Johan
15 Feb 2024
·
Stayed 5 nights
This is not a 5 star product, and it’s a pity that it is allowed to be marketed on Hotels.com as such. The pool is very nice and only few people occupy the pool area - really nice ( however one picture suggests a non existing pool bar). The hotel rooms are on the large size, reasonably comfortable and they are airy an have a nice view over the bay. Breakfast service is understaffed, food is not re-supplied in a reasonable pace, some of the hotel guests eat like this was their last meal, and the also bring food from the buffet. Front desk are unable to swipe a credit card for securing restaurant, mini bar etc / you are forced to pay a cash deposit of THB 3000 or deposit your pass port. There is no conseriege, nor piccolo service upon arrival. Some of the public areas are not properly cleaned (windows in hallways, dirty staircase, lots of old dead insects etc). House keeping seems to not having space to store dirty laundry, extra beds etc, these are stored in the hallways temporarily and/or permanently.
This is not a 5 star product, and it’s a pity that it is allowed to be marketed on Hotels.com as such. The pool is very nice and only few people occupy the pool area - really nice ( however one picture suggests a non existing pool bar). The hotel rooms are on the large size, reasonably comfortable and they are airy an have a nice view over the bay. Breakfast service is understaffed, food is not re-supplied in a reasonable pace, some of the hotel guests eat like this was their last meal, and the also bring food from the buffet. Front desk are unable to swipe a credit card for securing restaurant, mini bar etc / you are forced to pay a cash deposit of THB 3000 or deposit your pass port. There is no conseriege, nor piccolo service upon arrival. Some of the public areas are not properly cleaned (windows in hallways, dirty staircase, lots of old dead insects etc). House keeping seems to not having space to store dirty laundry, extra beds etc, these are stored in the hallways temporarily and/or permanently.
8
Steven
8 Feb 2026
·
Stayed 2 nights
Room very clean and comfortable
Room very clean and comfortable
10
David
25 Jan 2023
·
Stayed 16 nights
Sunloungers limited in number and some damaged. Looked like they had not been cleaned for a number of years. The restaurant had limited opening times in operation during our stay and coffee machine not operational at breakfast time. Staff were friendly, helpful and 3fficient and the communal areas were well maintained, the only exception being the aforementioned pool area.
Sunloungers limited in number and some damaged. Looked like they had not been cleaned for a number of years. The restaurant had limited opening times in operation during our stay and coffee machine not operational at breakfast time. Staff were friendly, helpful and 3fficient and the communal areas were well maintained, the only exception being the aforementioned pool area.
6
Naoual
12 Feb 2024
·
Stayed 4 nights
We had a deluxe room with pool access, the room was spacecious and nice and clean. The room does not get too hot. The bed is too hard for our taste, but they can adjust this a little bit. For a five star hotel we expect a more personal treatment. We never had such a bad experience as in service and hospitality. We arrived too early to check in. So we waited for more than 2 hours. Unfortunately my husband was very sick and throwing up, hè needed to lie down. Because there was no room available before the official check in time, he had to lie down in the garden at the sofa. No one offered us even a glass of water when we arrived. The staff seemed not prepared for a group of early arrivals, even with our heavy big suitcases and someone who is sick there was no one at the door outside greeting is/helping us with lifting the luggage over the stairs inside. I had to go inside and ask myself if someone could come help us. When we went to the room at 14:00, they were still cleaning it for a few minutes. But when we checked out a few minutes later they called immediately to our room. Also we wanted to extend our stay for 1/2 days, at Expedia, Booking and the website of the hotel it said it was sold out. When we booked it was beginning of january and price per night was around 83 euro’s (without tax). At the reception the room was not sold out out, one time the reception said it was around 160 euro’s per night and one time around 180 eurO. We left and are never going back!
We had a deluxe room with pool access, the room was spacecious and nice and clean. The room does not get too hot. The bed is too hard for our taste, but they can adjust this a little bit. For a five star hotel we expect a more personal treatment. We never had such a bad experience as in service and hospitality. We arrived too early to check in. So we waited for more than 2 hours. Unfortunately my husband was very sick and throwing up, hè needed to lie down. Because there was no room available before the official check in time, he had to lie down in the garden at the sofa. No one offered us even a glass of water when we arrived. The staff seemed not prepared for a group of early arrivals, even with our heavy big suitcases and someone who is sick there was no one at the door outside greeting is/helping us with lifting the luggage over the stairs inside. I had to go inside and ask myself if someone could come help us. When we went to the room at 14:00, they were still cleaning it for a few minutes. But when we checked out a few minutes later they called immediately to our room. Also we wanted to extend our stay for 1/2 days, at Expedia, Booking and the website of the hotel it said it was sold out. When we booked it was beginning of january and price per night was around 83 euro’s (without tax). At the reception the room was not sold out out, one time the reception said it was around 160 euro’s per night and one time around 180 eurO. We left and are never going back!
Was this helpful?
AI-generated summary based on recent guest reviews
Rooms
Rooms are spacious with bay views, and some offer direct pool access. Beds are large but can be firm, and the overall setting is generally quiet.
Related guest reviews
10
Steven
25 Sept 2023
·
Stayed 8 nights
Great staff and great views.
Great staff and great views.
10
Joe
21 Apr 2025
·
Stayed 5 nights
Brilliant hotel. Great, friendly, helpful staff. Lovely style and feel to the place. We had a family room which was spacious and had great facilities. Pool area is lovely. The only drawback is it’s located at the top of a steep hill, so you are going to need transportation to get anywhere. But that’s obviously not the end of the world. The hotel themselves run a shuttle 3 times a day and bolt is cheap and easy. Would highly recommend and I would definitely stay here, or one of their sister hotels, again in the future.
Brilliant hotel. Great, friendly, helpful staff. Lovely style and feel to the place. We had a family room which was spacious and had great facilities. Pool area is lovely. The only drawback is it’s located at the top of a steep hill, so you are going to need transportation to get anywhere. But that’s obviously not the end of the world. The hotel themselves run a shuttle 3 times a day and bolt is cheap and easy. Would highly recommend and I would definitely stay here, or one of their sister hotels, again in the future.
8
leonard
17 Apr 2024
·
Stayed 1 night
Nice quiet place with a great view from room.
Nice quiet place with a great view from room.
10
Ireneusz
18 Feb 2022
·
Stayed 5 nights
Very nice place, with a stunning view.
Very nice place, with a stunning view.
10
Victoria
10 Apr 2024
·
Stayed 6 nights
The best hotel we have stayed at and we have travdlled a fair bit. The staff are a credit to this hotel, they couldnt have been more helpful throughout our stay. We were sad to leave them. The family room we stayed in, was immaculate and a great size for our family of 4. It had everything we needed, from toiletries, to a well priced mini bar and flip flops and robes. Clean towels were provided daily along with pool / beach towels. The pool was lovely too and even though there only a few sun loungers, we did not struggle to get one each day. The pool has great views. Staff helped with arranging daily transport to the beaches, shopping and restaurant areas, which was cheap. Either a grab or tuk tuk. I would definately return to this hotel and honestly cannot thank the staff enough for a great experience.
The best hotel we have stayed at and we have travdlled a fair bit. The staff are a credit to this hotel, they couldnt have been more helpful throughout our stay. We were sad to leave them. The family room we stayed in, was immaculate and a great size for our family of 4. It had everything we needed, from toiletries, to a well priced mini bar and flip flops and robes. Clean towels were provided daily along with pool / beach towels. The pool was lovely too and even though there only a few sun loungers, we did not struggle to get one each day. The pool has great views. Staff helped with arranging daily transport to the beaches, shopping and restaurant areas, which was cheap. Either a grab or tuk tuk. I would definately return to this hotel and honestly cannot thank the staff enough for a great experience.
10
Annalaura
3 Mar 2024
·
Stayed 3 nights
This hotel was even better in person. Amazing pools (they have two! All around the hotel and one of them has an amazing view of Kalim Bay and the Patong bay). I highly suggest to get a pool access room - it’s really great. The rooms were as in the pictures, the bed very big and comfortable and the room service SUPER quick. The breakfast and restaurant also very good, pretty high level. The hotel is 5 minutes in a car from the centre of Patong, but away from the noise and really quiet / romantic. All in all, I’d definitely come back - we loved it :))
This hotel was even better in person. Amazing pools (they have two! All around the hotel and one of them has an amazing view of Kalim Bay and the Patong bay). I highly suggest to get a pool access room - it’s really great. The rooms were as in the pictures, the bed very big and comfortable and the room service SUPER quick. The breakfast and restaurant also very good, pretty high level. The hotel is 5 minutes in a car from the centre of Patong, but away from the noise and really quiet / romantic. All in all, I’d definitely come back - we loved it :))
8
Daniel
16 Dec 2025
·
Stayed 2 nights
Overall a very aesthetically good looking hotel situated not far from Patong by Grab. The pool is quite pretty but not enough loungers. The rooms are quite spacious, and the bathroom is the best in my opinion. The beds are big but hard, the pillows are a bit on the uncomfortable side. The breakfast was not appetising overall, except for the fruit.
Overall a very aesthetically good looking hotel situated not far from Patong by Grab. The pool is quite pretty but not enough loungers. The rooms are quite spacious, and the bathroom is the best in my opinion. The beds are big but hard, the pillows are a bit on the uncomfortable side. The breakfast was not appetising overall, except for the fruit.
10
David
5 Sept 2023
·
Sea view is amazing, rooms are great, they go out of their way for customer service.
Sea view is amazing, rooms are great, they go out of their way for customer service.
10
Robert
23 Jan 2026
·
Stayed 5 nights
Very comfortable stay
Very comfortable stay
6
Naoual
12 Feb 2024
·
Stayed 4 nights
We had a deluxe room with pool access, the room was spacecious and nice and clean. The room does not get too hot. The bed is too hard for our taste, but they can adjust this a little bit. For a five star hotel we expect a more personal treatment. We never had such a bad experience as in service and hospitality. We arrived too early to check in. So we waited for more than 2 hours. Unfortunately my husband was very sick and throwing up, hè needed to lie down. Because there was no room available before the official check in time, he had to lie down in the garden at the sofa. No one offered us even a glass of water when we arrived. The staff seemed not prepared for a group of early arrivals, even with our heavy big suitcases and someone who is sick there was no one at the door outside greeting is/helping us with lifting the luggage over the stairs inside. I had to go inside and ask myself if someone could come help us. When we went to the room at 14:00, they were still cleaning it for a few minutes. But when we checked out a few minutes later they called immediately to our room. Also we wanted to extend our stay for 1/2 days, at Expedia, Booking and the website of the hotel it said it was sold out. When we booked it was beginning of january and price per night was around 83 euro’s (without tax). At the reception the room was not sold out out, one time the reception said it was around 160 euro’s per night and one time around 180 eurO. We left and are never going back!
We had a deluxe room with pool access, the room was spacecious and nice and clean. The room does not get too hot. The bed is too hard for our taste, but they can adjust this a little bit. For a five star hotel we expect a more personal treatment. We never had such a bad experience as in service and hospitality. We arrived too early to check in. So we waited for more than 2 hours. Unfortunately my husband was very sick and throwing up, hè needed to lie down. Because there was no room available before the official check in time, he had to lie down in the garden at the sofa. No one offered us even a glass of water when we arrived. The staff seemed not prepared for a group of early arrivals, even with our heavy big suitcases and someone who is sick there was no one at the door outside greeting is/helping us with lifting the luggage over the stairs inside. I had to go inside and ask myself if someone could come help us. When we went to the room at 14:00, they were still cleaning it for a few minutes. But when we checked out a few minutes later they called immediately to our room. Also we wanted to extend our stay for 1/2 days, at Expedia, Booking and the website of the hotel it said it was sold out. When we booked it was beginning of january and price per night was around 83 euro’s (without tax). At the reception the room was not sold out out, one time the reception said it was around 160 euro’s per night and one time around 180 eurO. We left and are never going back!
Was this helpful?
AI-generated summary based on recent guest reviews
Service
Staff are widely praised as friendly and very helpful. However, several guests cited inconsistent communication and rigid policies (e.g., cash deposits) and poor handling of early arrivals.
Related guest reviews
10
Joe
21 Apr 2025
·
Stayed 5 nights
Brilliant hotel. Great, friendly, helpful staff. Lovely style and feel to the place. We had a family room which was spacious and had great facilities. Pool area is lovely. The only drawback is it’s located at the top of a steep hill, so you are going to need transportation to get anywhere. But that’s obviously not the end of the world. The hotel themselves run a shuttle 3 times a day and bolt is cheap and easy. Would highly recommend and I would definitely stay here, or one of their sister hotels, again in the future.
Brilliant hotel. Great, friendly, helpful staff. Lovely style and feel to the place. We had a family room which was spacious and had great facilities. Pool area is lovely. The only drawback is it’s located at the top of a steep hill, so you are going to need transportation to get anywhere. But that’s obviously not the end of the world. The hotel themselves run a shuttle 3 times a day and bolt is cheap and easy. Would highly recommend and I would definitely stay here, or one of their sister hotels, again in the future.
10
Steven
25 Sept 2023
·
Stayed 2 nights
Staff are wonderful and a million dollar view.
Staff are wonderful and a million dollar view.
10
Therese
15 Mar 2025
·
Stayed 14 nights
The staff was super friendly and service minded.
The staff was super friendly and service minded.
10
Andrea
31 May 2025
·
Stayed 4 nights
What a wonderful hotel. Spotlessly clean, staff can’t do enough to make your stay perfect. Breakfast more centred to Aisian tastes but good egg/omelette station. Very serene ambience to the hotel. My only criticism is the distance from Patong town, although they have a free shuttle 3 times a day. You can get a tut tut back for 200 thb if you barter.
What a wonderful hotel. Spotlessly clean, staff can’t do enough to make your stay perfect. Breakfast more centred to Aisian tastes but good egg/omelette station. Very serene ambience to the hotel. My only criticism is the distance from Patong town, although they have a free shuttle 3 times a day. You can get a tut tut back for 200 thb if you barter.
10
Victoria
10 Apr 2024
·
Stayed 6 nights
The best hotel we have stayed at and we have travdlled a fair bit. The staff are a credit to this hotel, they couldnt have been more helpful throughout our stay. We were sad to leave them. The family room we stayed in, was immaculate and a great size for our family of 4. It had everything we needed, from toiletries, to a well priced mini bar and flip flops and robes. Clean towels were provided daily along with pool / beach towels. The pool was lovely too and even though there only a few sun loungers, we did not struggle to get one each day. The pool has great views. Staff helped with arranging daily transport to the beaches, shopping and restaurant areas, which was cheap. Either a grab or tuk tuk. I would definately return to this hotel and honestly cannot thank the staff enough for a great experience.
The best hotel we have stayed at and we have travdlled a fair bit. The staff are a credit to this hotel, they couldnt have been more helpful throughout our stay. We were sad to leave them. The family room we stayed in, was immaculate and a great size for our family of 4. It had everything we needed, from toiletries, to a well priced mini bar and flip flops and robes. Clean towels were provided daily along with pool / beach towels. The pool was lovely too and even though there only a few sun loungers, we did not struggle to get one each day. The pool has great views. Staff helped with arranging daily transport to the beaches, shopping and restaurant areas, which was cheap. Either a grab or tuk tuk. I would definately return to this hotel and honestly cannot thank the staff enough for a great experience.
10
David
5 Sept 2023
·
Sea view is amazing, rooms are great, they go out of their way for customer service.
Sea view is amazing, rooms are great, they go out of their way for customer service.
10
Alexandra Martha O
23 Feb 2025
·
Stayed 8 nights
The staff were so friendly and helpful. Really enjoyed the breakfast every morning. Lots of variety. We went in to Patong Beach every evening for food and it was so lovely coming back to the peace and quiet Marina Gallery.
The staff were so friendly and helpful. Really enjoyed the breakfast every morning. Lots of variety. We went in to Patong Beach every evening for food and it was so lovely coming back to the peace and quiet Marina Gallery.
6
Johan
15 Feb 2024
·
Stayed 5 nights
This is not a 5 star product, and it’s a pity that it is allowed to be marketed on Hotels.com as such. The pool is very nice and only few people occupy the pool area - really nice ( however one picture suggests a non existing pool bar). The hotel rooms are on the large size, reasonably comfortable and they are airy an have a nice view over the bay. Breakfast service is understaffed, food is not re-supplied in a reasonable pace, some of the hotel guests eat like this was their last meal, and the also bring food from the buffet. Front desk are unable to swipe a credit card for securing restaurant, mini bar etc / you are forced to pay a cash deposit of THB 3000 or deposit your pass port. There is no conseriege, nor piccolo service upon arrival. Some of the public areas are not properly cleaned (windows in hallways, dirty staircase, lots of old dead insects etc). House keeping seems to not having space to store dirty laundry, extra beds etc, these are stored in the hallways temporarily and/or permanently.
This is not a 5 star product, and it’s a pity that it is allowed to be marketed on Hotels.com as such. The pool is very nice and only few people occupy the pool area - really nice ( however one picture suggests a non existing pool bar). The hotel rooms are on the large size, reasonably comfortable and they are airy an have a nice view over the bay. Breakfast service is understaffed, food is not re-supplied in a reasonable pace, some of the hotel guests eat like this was their last meal, and the also bring food from the buffet. Front desk are unable to swipe a credit card for securing restaurant, mini bar etc / you are forced to pay a cash deposit of THB 3000 or deposit your pass port. There is no conseriege, nor piccolo service upon arrival. Some of the public areas are not properly cleaned (windows in hallways, dirty staircase, lots of old dead insects etc). House keeping seems to not having space to store dirty laundry, extra beds etc, these are stored in the hallways temporarily and/or permanently.
4
Harold
18 Aug 2025
·
Stayed 13 nights
The hotel is marketed as 5-star, but both facilities and service fell short of that standard. The property felt dated, and communication was inconsistent, with messages through the Expedia app (including a request for transport) going unanswered. Its location is also less practical, with limited walkable cafés, shops, or convenience stores. On arrival at 8:15 pm, the only restaurant was closing at 8:30, leaving no dining options. Dinner service ends unusually early for a resort catering to international travelers. While the pool and sea view were excellent, the pool closed at 8 pm, and the fitness room offered only two treadmills and free weights. Guest rooms raised concerns. Door locks felt minimal, and a staff member entered with little notice to carry out repairs. Other issues included a leaking sink (repaired after reporting) and a crooked wall-mounted TV. Charges applied for basics such as ice and extra water, which could be handled more easily with vending machines. Policies also reduced the experience. A 3,000 THB cash deposit (or surrendering a passport) was required at check-in, more typical of budget hotels. At breakfast, payment was requested mid-buffet line before eating. I checked out early but was still charged in full. Staff said the no-refund policy came from Expedia, while Expedia later stated it was the hotel’s policy. Overall, the stay did not reflect 5-star standards, and travelers may wish to compare other options.
The hotel is marketed as 5-star, but both facilities and service fell short of that standard. The property felt dated, and communication was inconsistent, with messages through the Expedia app (including a request for transport) going unanswered. Its location is also less practical, with limited walkable cafés, shops, or convenience stores. On arrival at 8:15 pm, the only restaurant was closing at 8:30, leaving no dining options. Dinner service ends unusually early for a resort catering to international travelers. While the pool and sea view were excellent, the pool closed at 8 pm, and the fitness room offered only two treadmills and free weights. Guest rooms raised concerns. Door locks felt minimal, and a staff member entered with little notice to carry out repairs. Other issues included a leaking sink (repaired after reporting) and a crooked wall-mounted TV. Charges applied for basics such as ice and extra water, which could be handled more easily with vending machines. Policies also reduced the experience. A 3,000 THB cash deposit (or surrendering a passport) was required at check-in, more typical of budget hotels. At breakfast, payment was requested mid-buffet line before eating. I checked out early but was still charged in full. Staff said the no-refund policy came from Expedia, while Expedia later stated it was the hotel’s policy. Overall, the stay did not reflect 5-star standards, and travelers may wish to compare other options.
6
Naoual
12 Feb 2024
·
Stayed 4 nights
We had a deluxe room with pool access, the room was spacecious and nice and clean. The room does not get too hot. The bed is too hard for our taste, but they can adjust this a little bit. For a five star hotel we expect a more personal treatment. We never had such a bad experience as in service and hospitality. We arrived too early to check in. So we waited for more than 2 hours. Unfortunately my husband was very sick and throwing up, hè needed to lie down. Because there was no room available before the official check in time, he had to lie down in the garden at the sofa. No one offered us even a glass of water when we arrived. The staff seemed not prepared for a group of early arrivals, even with our heavy big suitcases and someone who is sick there was no one at the door outside greeting is/helping us with lifting the luggage over the stairs inside. I had to go inside and ask myself if someone could come help us. When we went to the room at 14:00, they were still cleaning it for a few minutes. But when we checked out a few minutes later they called immediately to our room. Also we wanted to extend our stay for 1/2 days, at Expedia, Booking and the website of the hotel it said it was sold out. When we booked it was beginning of january and price per night was around 83 euro’s (without tax). At the reception the room was not sold out out, one time the reception said it was around 160 euro’s per night and one time around 180 eurO. We left and are never going back!
We had a deluxe room with pool access, the room was spacecious and nice and clean. The room does not get too hot. The bed is too hard for our taste, but they can adjust this a little bit. For a five star hotel we expect a more personal treatment. We never had such a bad experience as in service and hospitality. We arrived too early to check in. So we waited for more than 2 hours. Unfortunately my husband was very sick and throwing up, hè needed to lie down. Because there was no room available before the official check in time, he had to lie down in the garden at the sofa. No one offered us even a glass of water when we arrived. The staff seemed not prepared for a group of early arrivals, even with our heavy big suitcases and someone who is sick there was no one at the door outside greeting is/helping us with lifting the luggage over the stairs inside. I had to go inside and ask myself if someone could come help us. When we went to the room at 14:00, they were still cleaning it for a few minutes. But when we checked out a few minutes later they called immediately to our room. Also we wanted to extend our stay for 1/2 days, at Expedia, Booking and the website of the hotel it said it was sold out. When we booked it was beginning of january and price per night was around 83 euro’s (without tax). At the reception the room was not sold out out, one time the reception said it was around 160 euro’s per night and one time around 180 eurO. We left and are never going back!
Was this helpful?
AI-generated summary based on recent guest reviews
Location
Set on a hillside above the Kalim/Patong area, it is not walkable and most guests used the shuttle or taxis; the climb is steep. It’s a quiet base a short drive from central Patong.
Related guest reviews
10
Joe
21 Apr 2025
·
Stayed 5 nights
Brilliant hotel. Great, friendly, helpful staff. Lovely style and feel to the place. We had a family room which was spacious and had great facilities. Pool area is lovely. The only drawback is it’s located at the top of a steep hill, so you are going to need transportation to get anywhere. But that’s obviously not the end of the world. The hotel themselves run a shuttle 3 times a day and bolt is cheap and easy. Would highly recommend and I would definitely stay here, or one of their sister hotels, again in the future.
Brilliant hotel. Great, friendly, helpful staff. Lovely style and feel to the place. We had a family room which was spacious and had great facilities. Pool area is lovely. The only drawback is it’s located at the top of a steep hill, so you are going to need transportation to get anywhere. But that’s obviously not the end of the world. The hotel themselves run a shuttle 3 times a day and bolt is cheap and easy. Would highly recommend and I would definitely stay here, or one of their sister hotels, again in the future.
6
Miriam
21 Mar 2024
·
Stayed 3 nights
Die Lage des Hotels ist sehr abgelegen. Zu Fuß kommt man nirgendwo hin. Man benötigt immer ein Taxi, oder Roller / Auto. Das Hotel ist keine 5 Sterne wert. Die Böden waren dreckig, die Terrasse und der Pool auch. Und die Bäder sind in die Jahre gekommen und auch nicht sehr sauber. Das Frühstück war richtig schlecht. Das Thai Essen war kalt. Auswahl allgemein sehr dürftig, kein Käse, keine Wurst, kein Aufstrich. Service beim Frühstück schlecht.
Die Lage des Hotels ist sehr abgelegen. Zu Fuß kommt man nirgendwo hin. Man benötigt immer ein Taxi, oder Roller / Auto. Das Hotel ist keine 5 Sterne wert. Die Böden waren dreckig, die Terrasse und der Pool auch. Und die Bäder sind in die Jahre gekommen und auch nicht sehr sauber. Das Frühstück war richtig schlecht. Das Thai Essen war kalt. Auswahl allgemein sehr dürftig, kein Käse, keine Wurst, kein Aufstrich. Service beim Frühstück schlecht.
8
leonard
17 Apr 2024
·
Stayed 1 night
Nice quiet place with a great view from room.
Nice quiet place with a great view from room.
10
Jakob
17 Nov 2023
·
Stayed 10 nights
Nice place to stay. I recommend renting a vehicle to explore the island
Nice place to stay. I recommend renting a vehicle to explore the island
10
Andrea
31 May 2025
·
Stayed 4 nights
What a wonderful hotel. Spotlessly clean, staff can’t do enough to make your stay perfect. Breakfast more centred to Aisian tastes but good egg/omelette station. Very serene ambience to the hotel. My only criticism is the distance from Patong town, although they have a free shuttle 3 times a day. You can get a tut tut back for 200 thb if you barter.
What a wonderful hotel. Spotlessly clean, staff can’t do enough to make your stay perfect. Breakfast more centred to Aisian tastes but good egg/omelette station. Very serene ambience to the hotel. My only criticism is the distance from Patong town, although they have a free shuttle 3 times a day. You can get a tut tut back for 200 thb if you barter.
10
Annalaura
3 Mar 2024
·
Stayed 3 nights
This hotel was even better in person. Amazing pools (they have two! All around the hotel and one of them has an amazing view of Kalim Bay and the Patong bay). I highly suggest to get a pool access room - it’s really great. The rooms were as in the pictures, the bed very big and comfortable and the room service SUPER quick. The breakfast and restaurant also very good, pretty high level. The hotel is 5 minutes in a car from the centre of Patong, but away from the noise and really quiet / romantic. All in all, I’d definitely come back - we loved it :))
This hotel was even better in person. Amazing pools (they have two! All around the hotel and one of them has an amazing view of Kalim Bay and the Patong bay). I highly suggest to get a pool access room - it’s really great. The rooms were as in the pictures, the bed very big and comfortable and the room service SUPER quick. The breakfast and restaurant also very good, pretty high level. The hotel is 5 minutes in a car from the centre of Patong, but away from the noise and really quiet / romantic. All in all, I’d definitely come back - we loved it :))
8
Daniel
16 Dec 2025
·
Stayed 2 nights
Overall a very aesthetically good looking hotel situated not far from Patong by Grab. The pool is quite pretty but not enough loungers. The rooms are quite spacious, and the bathroom is the best in my opinion. The beds are big but hard, the pillows are a bit on the uncomfortable side. The breakfast was not appetising overall, except for the fruit.
Overall a very aesthetically good looking hotel situated not far from Patong by Grab. The pool is quite pretty but not enough loungers. The rooms are quite spacious, and the bathroom is the best in my opinion. The beds are big but hard, the pillows are a bit on the uncomfortable side. The breakfast was not appetising overall, except for the fruit.
10
Alexandra Martha O
23 Feb 2025
·
Stayed 8 nights
The staff were so friendly and helpful. Really enjoyed the breakfast every morning. Lots of variety. We went in to Patong Beach every evening for food and it was so lovely coming back to the peace and quiet Marina Gallery.
The staff were so friendly and helpful. Really enjoyed the breakfast every morning. Lots of variety. We went in to Patong Beach every evening for food and it was so lovely coming back to the peace and quiet Marina Gallery.
4
Harold
18 Aug 2025
·
Stayed 13 nights
The hotel is marketed as 5-star, but both facilities and service fell short of that standard. The property felt dated, and communication was inconsistent, with messages through the Expedia app (including a request for transport) going unanswered. Its location is also less practical, with limited walkable cafés, shops, or convenience stores. On arrival at 8:15 pm, the only restaurant was closing at 8:30, leaving no dining options. Dinner service ends unusually early for a resort catering to international travelers. While the pool and sea view were excellent, the pool closed at 8 pm, and the fitness room offered only two treadmills and free weights. Guest rooms raised concerns. Door locks felt minimal, and a staff member entered with little notice to carry out repairs. Other issues included a leaking sink (repaired after reporting) and a crooked wall-mounted TV. Charges applied for basics such as ice and extra water, which could be handled more easily with vending machines. Policies also reduced the experience. A 3,000 THB cash deposit (or surrendering a passport) was required at check-in, more typical of budget hotels. At breakfast, payment was requested mid-buffet line before eating. I checked out early but was still charged in full. Staff said the no-refund policy came from Expedia, while Expedia later stated it was the hotel’s policy. Overall, the stay did not reflect 5-star standards, and travelers may wish to compare other options.
The hotel is marketed as 5-star, but both facilities and service fell short of that standard. The property felt dated, and communication was inconsistent, with messages through the Expedia app (including a request for transport) going unanswered. Its location is also less practical, with limited walkable cafés, shops, or convenience stores. On arrival at 8:15 pm, the only restaurant was closing at 8:30, leaving no dining options. Dinner service ends unusually early for a resort catering to international travelers. While the pool and sea view were excellent, the pool closed at 8 pm, and the fitness room offered only two treadmills and free weights. Guest rooms raised concerns. Door locks felt minimal, and a staff member entered with little notice to carry out repairs. Other issues included a leaking sink (repaired after reporting) and a crooked wall-mounted TV. Charges applied for basics such as ice and extra water, which could be handled more easily with vending machines. Policies also reduced the experience. A 3,000 THB cash deposit (or surrendering a passport) was required at check-in, more typical of budget hotels. At breakfast, payment was requested mid-buffet line before eating. I checked out early but was still charged in full. Staff said the no-refund policy came from Expedia, while Expedia later stated it was the hotel’s policy. Overall, the stay did not reflect 5-star standards, and travelers may wish to compare other options.
Was this helpful?
AI-generated summary based on recent guest reviews
Dining
Breakfast feedback is mixed: some enjoyed variety and an egg station, others found it unappetising or poorly replenished. Restaurant options and hours felt limited at times, with weak vegetarian choices and occasional equipment issues.
Related guest reviews
10
Mohammadreza
3 Dec 2024
·
Stayed 5 nights
It was a very nice hotel with friendly staff and best chef in restaurant.
It was a very nice hotel with friendly staff and best chef in restaurant.
8
Duane
18 Jan 2025
·
Stayed 4 nights
Everything was great but the breakfast buffet was not
Everything was great but the breakfast buffet was not
10
Masrur
25 Dec 2024
·
Stayed 2 nights
Loved the room, breakfast, and incredibly friendly staff
Loved the room, breakfast, and incredibly friendly staff
10
Andrea
31 May 2025
·
Stayed 4 nights
What a wonderful hotel. Spotlessly clean, staff can’t do enough to make your stay perfect. Breakfast more centred to Aisian tastes but good egg/omelette station. Very serene ambience to the hotel. My only criticism is the distance from Patong town, although they have a free shuttle 3 times a day. You can get a tut tut back for 200 thb if you barter.
What a wonderful hotel. Spotlessly clean, staff can’t do enough to make your stay perfect. Breakfast more centred to Aisian tastes but good egg/omelette station. Very serene ambience to the hotel. My only criticism is the distance from Patong town, although they have a free shuttle 3 times a day. You can get a tut tut back for 200 thb if you barter.
8
Daniel
16 Dec 2025
·
Stayed 2 nights
Overall a very aesthetically good looking hotel situated not far from Patong by Grab. The pool is quite pretty but not enough loungers. The rooms are quite spacious, and the bathroom is the best in my opinion. The beds are big but hard, the pillows are a bit on the uncomfortable side. The breakfast was not appetising overall, except for the fruit.
Overall a very aesthetically good looking hotel situated not far from Patong by Grab. The pool is quite pretty but not enough loungers. The rooms are quite spacious, and the bathroom is the best in my opinion. The beds are big but hard, the pillows are a bit on the uncomfortable side. The breakfast was not appetising overall, except for the fruit.
10
Alexandra Martha O
23 Feb 2025
·
Stayed 8 nights
The staff were so friendly and helpful. Really enjoyed the breakfast every morning. Lots of variety. We went in to Patong Beach every evening for food and it was so lovely coming back to the peace and quiet Marina Gallery.
The staff were so friendly and helpful. Really enjoyed the breakfast every morning. Lots of variety. We went in to Patong Beach every evening for food and it was so lovely coming back to the peace and quiet Marina Gallery.
4
Jose Rafael Pena
3 Nov 2024
·
Stayed 3 nights
The restaurant lacked food choices for vegetarian guests and in all honesty it was overpriced again the staff spoke either broken english or no english at all we had to communicate via sign language they could have given me an upgrade to a better room the property was not full and they need to have better shuttle hours like 9 12 5 and 9
The restaurant lacked food choices for vegetarian guests and in all honesty it was overpriced again the staff spoke either broken english or no english at all we had to communicate via sign language they could have given me an upgrade to a better room the property was not full and they need to have better shuttle hours like 9 12 5 and 9
6
Johan
15 Feb 2024
·
Stayed 5 nights
This is not a 5 star product, and it’s a pity that it is allowed to be marketed on Hotels.com as such. The pool is very nice and only few people occupy the pool area - really nice ( however one picture suggests a non existing pool bar). The hotel rooms are on the large size, reasonably comfortable and they are airy an have a nice view over the bay. Breakfast service is understaffed, food is not re-supplied in a reasonable pace, some of the hotel guests eat like this was their last meal, and the also bring food from the buffet. Front desk are unable to swipe a credit card for securing restaurant, mini bar etc / you are forced to pay a cash deposit of THB 3000 or deposit your pass port. There is no conseriege, nor piccolo service upon arrival. Some of the public areas are not properly cleaned (windows in hallways, dirty staircase, lots of old dead insects etc). House keeping seems to not having space to store dirty laundry, extra beds etc, these are stored in the hallways temporarily and/or permanently.
This is not a 5 star product, and it’s a pity that it is allowed to be marketed on Hotels.com as such. The pool is very nice and only few people occupy the pool area - really nice ( however one picture suggests a non existing pool bar). The hotel rooms are on the large size, reasonably comfortable and they are airy an have a nice view over the bay. Breakfast service is understaffed, food is not re-supplied in a reasonable pace, some of the hotel guests eat like this was their last meal, and the also bring food from the buffet. Front desk are unable to swipe a credit card for securing restaurant, mini bar etc / you are forced to pay a cash deposit of THB 3000 or deposit your pass port. There is no conseriege, nor piccolo service upon arrival. Some of the public areas are not properly cleaned (windows in hallways, dirty staircase, lots of old dead insects etc). House keeping seems to not having space to store dirty laundry, extra beds etc, these are stored in the hallways temporarily and/or permanently.
4
Harold
18 Aug 2025
·
Stayed 13 nights
The hotel is marketed as 5-star, but both facilities and service fell short of that standard. The property felt dated, and communication was inconsistent, with messages through the Expedia app (including a request for transport) going unanswered. Its location is also less practical, with limited walkable cafés, shops, or convenience stores. On arrival at 8:15 pm, the only restaurant was closing at 8:30, leaving no dining options. Dinner service ends unusually early for a resort catering to international travelers. While the pool and sea view were excellent, the pool closed at 8 pm, and the fitness room offered only two treadmills and free weights. Guest rooms raised concerns. Door locks felt minimal, and a staff member entered with little notice to carry out repairs. Other issues included a leaking sink (repaired after reporting) and a crooked wall-mounted TV. Charges applied for basics such as ice and extra water, which could be handled more easily with vending machines. Policies also reduced the experience. A 3,000 THB cash deposit (or surrendering a passport) was required at check-in, more typical of budget hotels. At breakfast, payment was requested mid-buffet line before eating. I checked out early but was still charged in full. Staff said the no-refund policy came from Expedia, while Expedia later stated it was the hotel’s policy. Overall, the stay did not reflect 5-star standards, and travelers may wish to compare other options.
The hotel is marketed as 5-star, but both facilities and service fell short of that standard. The property felt dated, and communication was inconsistent, with messages through the Expedia app (including a request for transport) going unanswered. Its location is also less practical, with limited walkable cafés, shops, or convenience stores. On arrival at 8:15 pm, the only restaurant was closing at 8:30, leaving no dining options. Dinner service ends unusually early for a resort catering to international travelers. While the pool and sea view were excellent, the pool closed at 8 pm, and the fitness room offered only two treadmills and free weights. Guest rooms raised concerns. Door locks felt minimal, and a staff member entered with little notice to carry out repairs. Other issues included a leaking sink (repaired after reporting) and a crooked wall-mounted TV. Charges applied for basics such as ice and extra water, which could be handled more easily with vending machines. Policies also reduced the experience. A 3,000 THB cash deposit (or surrendering a passport) was required at check-in, more typical of budget hotels. At breakfast, payment was requested mid-buffet line before eating. I checked out early but was still charged in full. Staff said the no-refund policy came from Expedia, while Expedia later stated it was the hotel’s policy. Overall, the stay did not reflect 5-star standards, and travelers may wish to compare other options.
10
David
25 Jan 2023
·
Stayed 16 nights
Sunloungers limited in number and some damaged. Looked like they had not been cleaned for a number of years. The restaurant had limited opening times in operation during our stay and coffee machine not operational at breakfast time. Staff were friendly, helpful and 3fficient and the communal areas were well maintained, the only exception being the aforementioned pool area.
Sunloungers limited in number and some damaged. Looked like they had not been cleaned for a number of years. The restaurant had limited opening times in operation during our stay and coffee machine not operational at breakfast time. Staff were friendly, helpful and 3fficient and the communal areas were well maintained, the only exception being the aforementioned pool area.
Was this helpful?
AI-generated summary based on recent guest reviews
10
liliana
26 Apr 2026
·
Stayed 1 night
Amazing hotel! Peaceful and beautiful. The staff is very nice and kind. The room was also beautiful and big.
Amazing hotel! Peaceful and beautiful. The staff is very nice and kind. The room was also beautiful and big.
10
Floyd
26 Mar 2026
·
Stayed 4 nights
The rooms were exceptionally clean and well-maintained, with daily housekeeping ensuring everything stayed fresh and comfortable. The staff were consistently polite, welcoming, and eager to help, which made the overall experience even more enjoyable. The location is perfect if you’re looking for a peaceful place to unwind after a day of exploring. One of the highlights was the stunning view from the pool—truly a relaxing spot to take in the surroundings. I would highly recommend booking a pool-view room to make the most of the scenery. The hotel itself, along with the rooms, is beautifully decorated.
The rooms were exceptionally clean and well-maintained, with daily housekeeping ensuring everything stayed fresh and comfortable. The staff were consistently polite, welcoming, and eager to help, which made the overall experience even more enjoyable. The location is perfect if you’re looking for a peaceful place to unwind after a day of exploring. One of the highlights was the stunning view from the pool—truly a relaxing spot to take in the surroundings. I would highly recommend booking a pool-view room to make the most of the scenery. The hotel itself, along with the rooms, is beautifully decorated.
10
Michell
25 Feb 2026
·
Stayed 2 nights
Beautiful room and accommodating staff.
Beautiful room and accommodating staff.
8
Steven
8 Feb 2026
·
Stayed 2 nights
Room very clean and comfortable
Room very clean and comfortable
10
Robert
23 Jan 2026
·
Stayed 5 nights
Very comfortable stay
Very comfortable stay
FAQs about Marina Gallery Resort-KACHA-Kalim Bay by Sugar Marina Boutique Hotels
Is parking available at the property?
Free self-parking is available on-site.
What type of breakfast is offered and what are the serving hours?
Cooked-to-order breakfasts are available daily from 6:30 AM to 10:30 AM for a fee of approximately THB 400 for adults and THB 250 for children.
Does the property allow pets?
No pets and no service animals are allowed at this property.
What are the standard check-in and check-out times?
Check-in is at 3:00 PM and check-out is at 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.
Is there an airport shuttle service available?
An airport shuttle service is available for a fee of THB 1500 per vehicle (maximum occupancy 6). Guests must contact the property 24 hours prior to arrival to arrange the transfer.
What accessibility features does the property offer for guests with disabilities?
The property features step-free entrances and wheelchair-accessible facilities, ensuring comfort for guests with disabilities.
Where is the property located in relation to key landmarks?
The property is located in Patong, just a 2-minute drive from Patong Beach and 7 minutes from Bangla Road. Nearby attractions include Kalim Beach (1.4 km), Kamala Beach (3.6 km), and Karon Beach (5.4 km).
Does the property have a swimming pool?
Yes, the property features an outdoor swimming pool, which is available seasonally.
What are the policies regarding children at the property?
Children are welcome at the property, and the minimum age for children to stay for free is not specified.
Have a question?
Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-26: 63.87819030761719USD
- 2026-09-27: 51.24249176025391USD
- 2026-09-28: 51.19534376144409USD
- 2026-09-29: 51.19534376144409USD
- 2026-09-30: 51.19534376144409USD
- 2026-10-01: 66.90872403144837USD
- 2026-10-02: 66.6068643951416USD
- 2026-10-03: 57.99982244491577USD
- 2026-10-04: 57.77914470672608USD
- 2026-10-05: 57.77914470672608USD
- 2026-10-06: 57.77914470672608USD
- 2026-10-07: 55.98099638938904USD
- 2026-10-08: 57.77914470672608USD
- 2026-10-09: 58.02973340034485USD
- 2026-10-10: 58.02973340034485USD
- 2026-10-11: 57.77914470672608USD
- 2026-10-12: 58.02973340034485USD
- 2026-10-13: 57.77914470672608USD
- 2026-10-14: 57.77914470672608USD
- 2026-10-15: 66.19699321746826USD
- 2026-10-16: 56.91564946174622USD
- 2026-10-17: 55.818170614242554USD
- 2026-10-18: 56.918111896514894USD
- 2026-10-19: 57.77914470672608USD
- 2026-10-20: 56.90681956291199USD
- 2026-10-21: 56.91564946174622USD
- 2026-10-22: 56.91564946174622USD
- 2026-10-23: 56.918111896514894USD
- 2026-10-24: 57.77914470672608USD
- 2026-10-25: 56.918111896514894USD
- 2026-10-26: 56.918111896514894USD
- 2026-10-27: 64.14895789146424USD
- 2026-10-28: 63.61990487098694USD
- 2026-10-29: 55.19943702697754USD
- 2026-10-30: 55.46451704025269USD
- 2026-10-31: 55.19943702697754USD
- 2026-11-01: 102.04772483825684USD
- 2026-11-02: 102.04772483825684USD
- 2026-11-03: 102.04772483825684USD
- 2026-11-04: 100.79126422882081USD
- 2026-11-05: 101.34248352050781USD
- 2026-11-06: 100.82436981201172USD
- 2026-11-07: 102.04772483825684USD
- 2026-11-08: 102.04772483825684USD
- 2026-11-09: 102.04772483825684USD
- 2026-11-10: 102.04772483825684USD
- 2026-11-11: 100.80999616622925USD
- 2026-11-12: 102.04772483825684USD
- 2026-11-13: 102.04772483825684USD
- 2026-11-14: 100.79126422882081USD
- 2026-11-15: 102.04772483825684USD
- 2026-11-16: 104.95783460617066USD
- 2026-11-17: 102.04772483825684USD
- 2026-11-18: 102.04772483825684USD
- 2026-11-19: 104.95783460617066USD
- 2026-11-20: 102.04772483825684USD
- 2026-11-21: 102.04772483825684USD
- 2026-11-22: 100.56016145706177USD
- 2026-11-23: 102.04772483825684USD
- 2026-11-24: 102.04772483825684USD
- 2026-11-25: 102.04772483825684USD
- 2026-11-26: 96.62494663238526USD
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. This is a certified Thailand SHA Plus property. Thailand SHA Plus is a health and safety certification (an additional level to the SHA standard), for properties that are open to vaccinated travelers and have at least 70% of staff vaccinated, issued by the Amazing Thailand Safety and Health Administration.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and cash
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- No pets and no service animals are allowed at this property.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
- Fee for cooked-to-order breakfast: approximately THB 400 for adults and THB 250 for children
- Airport shuttle fee: THB 1500 per vehicle (maximum occupancy 6)
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Activities
Swimming pool
Garden
Beach (nearby)
Pool outdoor
Outdoor Furniture
Pool (Seasonal Outdoor)
Terrace
Fitness Center (nearby)
Parking
Parking
Airport shuttle
Free parking
Parking Onsite
Services
Housekeeping
Safe-deposit box
Luggage storage
Designated smoking area
24-Hour Front Desk
General
Room service
Restaurant
Non-smoking rooms
Family room
Internet
Free wi-fi