Is parking available at the property?

Free self-parking is available on-site, but parking is limited and height restrictions apply. Valet parking is also offered for a fee of IDR 50,000 per stay.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 6:00 AM to 10:00 AM for a fee of approximately IDR 154,880 for adults and IDR 77,440 for children.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.

Are airport shuttle services available?

Yes, airport shuttle services are available for a fee of IDR 490,000 per vehicle (one-way, maximum occupancy 4). Guests must contact the property with arrival details before travel.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and accessible facilities. However, specific details about accessible rooms and bathrooms are not provided.

Where is the property located in relation to key landmarks?

The hotel is located just steps from Pakuwon Mall and a 5-minute drive from Al-Akbar Mosque. It is approximately 5.3 miles from Taman Bungkul and 7 miles from Tunjungan Plaza.

Does the property have a swimming pool?

Yes, there is an outdoor swimming pool available, with access from 6:00 AM to 8:00 PM. The pool is seasonal and includes a children's pool.

What are the policies for guests staying with children?

Children 5 years old or younger can stay for free when occupying the parent or guardian's room, using existing bedding.

Four Points by Sheraton Surabaya Hotel

Average nightly price at Four Points by Sheraton Surabaya, Pakuwon Indah by month, last 12 months (USD)
Month	Average price
January	US$83
February	US$84
March	US$86
April	US$82
May	US$80
June	US$77
July	US$74
August	US$83
September	US$74
October	US$81
November	US$83
December	US$86

What guests think

At Four Points by Sheraton Surabaya, Pakuwon Indah, reviewers consistently praise the exceptionally friendly staff, extensive and tasty breakfast, and the hotel’s convenient connection to Pakuwon Mall, noting clean, comfortable rooms—often spacious—with impressive views.

Many also like the pool, gym, and rooftop bar views. Some guests mention noise from the area or hallway, and a few note minor inconveniences such as cold public areas or occasional delays. Overall, it suits travelers who prioritize comfort and convenience.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests frequently appreciate the pool and gym, and several highlight views from the rooftop bar. One review mentions very cold air conditioning in public areas, and another notes the absence of a kids’ crèche at this hotel.

Related guest reviews

10

Henry

31 Mar 2023

·

Stayed 7 nights

Schönes Zimmer! Direkter Zugang zur Mall! Freundliches Personal! Die Klimaanlage im Hotel ist extrem kalt! Etwas zu kalt in Lobby, Flur, Aufzug!

10

Henry

30 Apr 2024

·

Stayed 19 nights

Very friendly and helpful staff! Direct access to Pakuwan Mall! Nice Pool and fitness Center! We stay in this hotel every year and will come again!

10

Simon

29 Nov 2024

·

Stayed 4 nights

Wonderful location. Foyer led straight into the mall. Gym facilities and pool were nice and breakfast buffet was exceptional. Only downside no kids crèche (there was one for the connecting hotel but required fees).

10

HITOSHI

18 Sept 2023

·

Stayed 2 nights

Especially the view from the bar was the best.

10

Ivan

4 Jun 2024

·

Stayed 2 nights

Great view from the rooftop and nice swimming pool

10

Henry

3 Apr 2023

·

Stayed 7 nights

Schönes Hotel! Direkter Zugang zur Mall! Sehr freundliches Personal! Schöner Pool! Großer sauberer Fitnessbereich!

10

Wati

18 Jul 2024

·

Stayed 3 nights

I am writing to commend the exceptional service I received during my recent stay at your hotel. Randy from the front office assisted me in purchasing my train ticket to Bandung when my app was not working. His calm demeanor and friendly attitude were greatly appreciated, and I want to give kudos to the concierge team for their outstanding service. Additionally, the restaurant staff provided an amazing breakfast experience, remembering my usual order and preparing my latte without me having to ask. The level of personalized service was truly impressive. Overall, my stay at your hotel was wonderful. The staff's professionalism and attentiveness, along with the excellent facilities, made for a memorable experience. I will definitely choose your hotel again when I return to Surabaya, as I usually stay around Tunjungan Plaza. Thank you for maintaining such high standards. Kudos to the entire management and team.

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AI-generated summary based on recent guest reviews

Cleanliness

Reviews consistently note clean, well-kept rooms, with comments about spotless spaces and good maintenance.

Related guest reviews

10

RYUSEI

22 Oct 2023

·

Stayed 2 nights

部屋は綺麗で過ごしやすく、かつ朝食も満足でした。初宿泊でアップグレードして頂いたところもありがたかったです。

8

Hideyuki

9 Jan 2022

·

Stayed 1 night

大変清潔で良いと思う。

10

Andrew

27 Aug 2022

·

Stayed 2 nights

First time staying, staff were very friendly and quick to assist with anything. Room is clean, bed comfy. Definitely deserves another stay.

10

pr.saitout

7 Feb 2024

·

Stayed 1 night

So nice hospitality. Good room and clean.

10

Martin

15 Nov 2024

·

Stayed 3 nights

Middle of the city, clean, easy access to the mall, varieties of food

10

Darren

5 Sept 2025

·

Stayed 4 nights

Great hotel and has rapidly become my favorite place to stay in Surabaya. Clean and spacious room, great location and I can’t complement the staff enough. All the hotel team were helpful, friendly and made the stay all the more enjoyable. Can’t recommend enough!

10

CHARLENE

6 May 2024

·

Stayed 2 nights

Service was exceptional and the food was delicious. Property is well-maintained.

10

Nur Sahirrah

31 Aug 2025

·

Stayed 1 night

We had a wonderful stay! The team texted us a day before to confirm our booking and consistently checked in to make sure we were well taken care of. We were pleasantly surprised with a complimentary upgrade to the junior suite. Everyone was so attentive and friendly throughout our stay. The room was spotless, comfy bed, amazing view and the hotel looked stunning, and the breakfast buffet was absolutely delicious. Highly recommend this hotel!

10

MYUNGJIN

2 Oct 2025

·

Stayed 2 nights

룸 컨디션 깔끔함. 일회용품은 칫솔/치약만 제공함. 조식 훌륭함. 쇼핑몰과 연결되어 있으나 24시간 편의점은 없음.

10

LI

20 Aug 2023

·

Stayed 3 nights

excellent hotel with clean room. staff are friendly and nice, they take care of guests , environment is convenient.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are comfortable, often spacious with good views and cozy beds. Some guests report noise from the hallway or surrounding area, and an isolated comment mentions a smaller room.

Related guest reviews

6

Hideyuki

23 Jan 2023

·

Stayed 1 night

午後3時チェックイン可能とあるが部屋が用意出来ていなくて、1時間近く待たされた。又、とても騒がしかった。

10

Daniel

14 Jun 2023

·

Stayed 4 nights

First and foremost this hotel is located in a very convenient location for access to shops and restaurants in the connecting Pakuwan Mall (Indonesia's largest mall). I travelled with a family with two small children and it was overall very convenient to get groceries, take the kids to the playground, or go out for dinner / lunch. The hotel itself has a modern and clean feel (at time of writing) and the room are well designed, spacious, with large windows with a great view. But I'm giving this hotel a high rating especially because of the positive attitude the staff had towards customer service. I feel like the staff were given autonomy to be their most friendly and helpful they could be. Want to say thanks in particular to Jennifer (Reception), Arnold, Habib, Bima, Ikhlas, Amir and Diah at the restaurant at breakfast time, (actually everyone was very helpful and professional, but we interacted with these the most). The food at the breakfast was really good as well with so many options. So all I would say is, keep doing what you are doing, and please don't let the hotel fall into disrepair or give up on the positive staff working culture.

10

Darren

5 Sept 2025

·

Stayed 4 nights

Great hotel and has rapidly become my favorite place to stay in Surabaya. Clean and spacious room, great location and I can’t complement the staff enough. All the hotel team were helpful, friendly and made the stay all the more enjoyable. Can’t recommend enough!

10

Nur Sahirrah

31 Aug 2025

·

Stayed 1 night

We had a wonderful stay! The team texted us a day before to confirm our booking and consistently checked in to make sure we were well taken care of. We were pleasantly surprised with a complimentary upgrade to the junior suite. Everyone was so attentive and friendly throughout our stay. The room was spotless, comfy bed, amazing view and the hotel looked stunning, and the breakfast buffet was absolutely delicious. Highly recommend this hotel!

10

Lynn

14 May 2023

·

Stayed 4 nights

Nice location with Pakumon mall besides! Very clean and comfortable room.. Definitely my place to stay on my next trip in Surabaya.

10

Hendry

11 Oct 2023

·

Stayed 2 nights

Thank you for upgrading me to a spacious room. The included welcome drink and cake was also delicious. Slight downside is that I can hear noises from hallway quite clearly. Not sure if walls/door needs more soundproofing. Overall fantastic stay.

10

Gina

30 Mar 2024

·

Stayed 2 nights

Outstanding and very comfortable!

10

Hannan

11 May 2024

·

Stayed 2 nights

Service is excellent. Being upgraded to bigger room. The only issue is the area is very noisy. We also can hear banging from the top floor which I believe is a dismantling of event equipment. Other than that service is excellent and great location.

8

Steven

13 Jan 2025

·

Stayed 2 nights

Everything was amazing and so were the staff. My only comment is the room is a little small. Great toilet size though.

10

Takashi

4 Jun 2024

·

Stayed 1 night

Bed was so comfortable.

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AI-generated summary based on recent guest reviews

Service

Service is a standout, with staff widely described as friendly, attentive, and going above and beyond; several guests received proactive messages or complimentary upgrades. Concierge and restaurant teams earn specific praise for personalized help.

Related guest reviews

10

Edward Z J

29 Nov 2025

·

Stayed 1 night

Staffs are friendly and helpful!

10

Darren

5 Sept 2025

·

Stayed 4 nights

Great hotel and has rapidly become my favorite place to stay in Surabaya. Clean and spacious room, great location and I can’t complement the staff enough. All the hotel team were helpful, friendly and made the stay all the more enjoyable. Can’t recommend enough!

10

Nur Sahirrah

31 Aug 2025

·

Stayed 1 night

We had a wonderful stay! The team texted us a day before to confirm our booking and consistently checked in to make sure we were well taken care of. We were pleasantly surprised with a complimentary upgrade to the junior suite. Everyone was so attentive and friendly throughout our stay. The room was spotless, comfy bed, amazing view and the hotel looked stunning, and the breakfast buffet was absolutely delicious. Highly recommend this hotel!

10

Anik

20 Nov 2025

·

Stayed 1 night

Room nice and clean , staffs are amazing so friendly and food soooo good soooo many options 👍👍😀😀

10

GO

8 Jun 2024

·

Stayed 3 nights

Great service and friendly staff

10

Boo Chua

15 Nov 2023

·

Stayed 1 night

Excellent service from all the staff I have met during my stay. Special mention for Mr. Yoga, the duty manager.

10

Wati

18 Jul 2024

·

Stayed 3 nights

I am writing to commend the exceptional service I received during my recent stay at your hotel. Randy from the front office assisted me in purchasing my train ticket to Bandung when my app was not working. His calm demeanor and friendly attitude were greatly appreciated, and I want to give kudos to the concierge team for their outstanding service. Additionally, the restaurant staff provided an amazing breakfast experience, remembering my usual order and preparing my latte without me having to ask. The level of personalized service was truly impressive. Overall, my stay at your hotel was wonderful. The staff's professionalism and attentiveness, along with the excellent facilities, made for a memorable experience. I will definitely choose your hotel again when I return to Surabaya, as I usually stay around Tunjungan Plaza. Thank you for maintaining such high standards. Kudos to the entire management and team.

10

Mia

26 Dec 2025

·

Stayed 1 night

Best hotel in Surabaya! I booked the hotel for my mum so that she can have the best time on Christmas Day. The Four Points team really went above and beyond to make her feel special and at home. Thank you so much!

10

Henry

2 Jul 2024

·

Stayed 7 nights

We have been here several times! Allways totally happy and satisfied! When my husband got sick and we had to stay longer, the staff was so so so helpful! To stay here in this hotel is like feeling at home! Thank you to everyone!

10

Say Min

19 Dec 2025

·

Stayed 2 nights

Extremely friendly service from every single staff i meet!

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AI-generated summary based on recent guest reviews

Location

Directly connected to Pakuwon Mall, offering easy access to extensive dining and shops. Reviews repeatedly describe the location as very convenient.

Related guest reviews

10

Henry

16 Jul 2024

·

Stayed 7 nights

Wonderful hotel! Very friendly and helpful staff! Direct access to largest Mall of Indonesia!

10

Leng teck

13 Jul 2024

·

Stayed 1 night

ALL the hotel staff were so polite Breakfast was cheap yet so much variety and good quality food Hotel conveniently connected to a mega mall

10

Simon

29 Nov 2024

·

Stayed 4 nights

Wonderful location. Foyer led straight into the mall. Gym facilities and pool were nice and breakfast buffet was exceptional. Only downside no kids crèche (there was one for the connecting hotel but required fees).

8

Lulu

14 Aug 2024

·

Stayed 1 night

Great location and next to a mall.

10

Henry

13 Nov 2023

·

Stayed 26 nights

Everything was perfekt! We stayed for 3 weeks! Already planning to come again next year! Direct acces to Mall! Many restaurants and shops! Very friendly and helpful staff!

10

Paul

4 Dec 2023

·

Stayed 4 nights

Easy access to Pakuwon Mall

10

Edward

6 Dec 2025

·

Stayed 3 nights

It is very convenient as it locates just the same building with Pakuwon Mall, the largest shopping mall in Indonesia.

10

Goh

26 Oct 2025

·

Stayed 1 night

Conveniently located above a huge mall woth lots of food options and shopping

10

Steven

9 Apr 2025

·

Hotel staff was super nice and breakfast was massive with so many options. It was connected to the mall so it's easy to get in and out to try new restaurants or go shopping.

10

Adrian KimTju

30 Jun 2025

·

Stayed 8 nights

It is right next to biggest Pakuwon Mall, connected to many luxus Condominium buildings behind the Mall, breakfast was very lavish, great choices, chef cook came out to greet guests, weekend breakfast has music orchestra and sing in local music, great experiences.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is widely praised for variety and quality, with many choices and tasty Indonesian dishes, and staff and chefs noted for attentive service. Minor remarks include missing specific fruits, but overall sentiment is strongly positive.

Related guest reviews

10

Leng teck

13 Jul 2024

·

Stayed 1 night

ALL the hotel staff were so polite Breakfast was cheap yet so much variety and good quality food Hotel conveniently connected to a mega mall

10

Leng teck

14 Aug 2025

·

Stayed 2 nights

I always stay here when visiting Surabaya Great service and breakfast spread

10

Nur Sahirrah

31 Aug 2025

·

Stayed 1 night

We had a wonderful stay! The team texted us a day before to confirm our booking and consistently checked in to make sure we were well taken care of. We were pleasantly surprised with a complimentary upgrade to the junior suite. Everyone was so attentive and friendly throughout our stay. The room was spotless, comfy bed, amazing view and the hotel looked stunning, and the breakfast buffet was absolutely delicious. Highly recommend this hotel!

10

Anik

20 Nov 2025

·

Stayed 1 night

Room nice and clean , staffs are amazing so friendly and food soooo good soooo many options 👍👍😀😀

8

Juan Carlos

28 Sept 2025

·

Stayed 2 nights

Buen hotel. Bien situado junto a un gra mall de compras. Muchas alternativas para comer. Desayuno muy bueno y amplio. Trato exepcional

10

MYUNGJIN

2 Oct 2025

·

Stayed 2 nights

룸 컨디션 깔끔함. 일회용품은 칫솔/치약만 제공함. 조식 훌륭함. 쇼핑몰과 연결되어 있으나 24시간 편의점은 없음.

8

BEE HOON

15 Jan 2026

·

Stayed 2 nights

Everything is good. Especially the Peranakan breakfast served. Will definitely come back again.

10

Kim-Fu

5 Dec 2025

·

Stayed 3 nights

I love everything that the hotel offers but the breakfast really stood out. They offer the best authentic Indonesian food and more. The chef personally came to us and offered salmon belly soup that is so delicious. The juice is fresh. There are fresh fruits but unfortunately they don’t have my favorite Harum Manis mangoes, sirsak and nangka.

10

Steven

9 Apr 2025

·

Hotel staff was super nice and breakfast was massive with so many options. It was connected to the mall so it's easy to get in and out to try new restaurants or go shopping.

10

Adrian KimTju

30 Jun 2025

·

Stayed 8 nights

It is right next to biggest Pakuwon Mall, connected to many luxus Condominium buildings behind the Mall, breakfast was very lavish, great choices, chef cook came out to greet guests, weekend breakfast has music orchestra and sing in local music, great experiences.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $86	2 $84	3 $83	4 $86	5 $85	6 $85	7 $91
8 $85	9 $84	10 $84	11 $85	12 $86	13 $86	14 $86
15 $96	16 $86	17 $86	18 $86	19 $86	20 $86	21 $86
22 $86	23 $86	24 $86	25 $86	26 $86	27 $86	28 $86
29 $86	30 $86

Four Points by Sheraton Surabaya, Pakuwon Indah

Prices for Four Points by Sheraton Surabaya, Pakuwon Indah

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed

Junior Suite, 1 King Bed

Room, 2 Twin Beds

Family Room, 1 King Bed

Premium Suite, 1 King Bed

Guest reviews of Four Points by Sheraton Surabaya, Pakuwon Indah

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Four Points by Sheraton Surabaya, Pakuwon Indah

Prices for upcoming dates

Business details

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17 $87
18 $84	19 $84	20 $99	21 $98	22 $91	23 $84	24 $86
25 $83	26 $85	27 $85	28 $86	29 $140	30 $266	31