Holiday Inn Express & Suites - Bend South by IHG

Pleasant experience starting with check-in at the front desk. Sandra was both cheerful and helpful! Parking is ample and felt safe. Appreciated the cleanliness of the room and excellent breakfast options. Will definitely stay again when visiting the area in the future

A lot of construction on site made navigating the parking lot difficult. Otherwise it was a good spot.

Fairly new hotel conveniently located to food and shopping options in Bend. Clean, comfortable, nice room, indoor pool, breakfast. Staff was friendly and helpful.

Good stay, just wish they had a hot tub.

Staff was super friendly and very hard-working. The pool better saw a little green on the bottom but other than that breakfast was excellent and room was comfortable.

Clean very large room. Excellent staff . Ok breakfast. Small swimming pool used in the sun.

Nice hotel, good breakfast options. We would have liked having access to a jacuzzi/spa after a long day of sno-fun. Overall, a good hotel and well maintained. Would recommend to anyone.

Everything was very good, in my opinion a jacuzzi option in pool area will be great.

Great complimentary breakfast, the room was clean and comfortable, we loved the indoor pool, just wish it was open to adults 24 hours, just like the fitness room. We will definitely stay again when we are in the area.

the north fire exit from the stairway was blocked by construction equipment during the night, If i had been on levels 3 or 4 i would have not felt safe to stay there

Clean and friendly.

Excellent breakfast. Clean, up to date room. Comfortable bed.

Rooms were clean and comfortable. We enjoyed the pool. Breakfast was great. Only small problem was the pullout bed had a stained mattress.

The rooms were very clean and the property was very clean as well definitely maintained. I loved the dove they had in rooms to use. All staff was nice. The coffee was excellent and continental breakfast was amazing! Loved by us adults and and kids! We'll definitely stay there again next time were in Bend.

Clean and Professional

Staff was good, but our bathroom was not really very clean and the chaise lounge was filthy. Very telltale stains. Gross.

Would I stay here again? Yes. However, our experience wasn’t quite up to par. Our bathroom smelled like urine. When we ask for a mopping, they sent a person who came in for 30 seconds, sprayed something, and dry mopped. The smell was still there. We went out and bought our own cleaning spray and that improved it, but it still wasn’t good. After two more requests to clean, the smell was finally barely noticeable. This shouldn’t have been such an issue. Clean it once and clean it right. Breakfast was the best out of our four stays in Oregon and the staff was friendly and receptive.

Our room was not clean, stuff behind the chair also hair & dirt behind the door in the bathroom. Staff was pleasant, no complains there.

We had an amazing stay at the Holiday Inn Express & Suites in Bend, Oregon. EVERYONE working there went out of their way to be helpful. Complimentary breakfast was great, and the rooms were very clean. We enjoyed our stay!

Found this in my room under the chair. The beds also looked slept in. They did give us another room but this is unacceptable.

I gave a 3 star rating for a previous stay because of being in rm 101, next to the noisy stairwell. This time, Rm 102, had no issues. So, which room you have matters. On the eco issue, the hotel tries, but people have no concept of recycling, so it all turns out a waste. A people problem, not the hotel.

Friendly staff, clean and nice facility. Very comfortable bed and room.

Rm 102 is very noisy, due to people going up and down the next door stairs. Bed head boards are right against the shared wall with the stairs.

Very clean modern room.

so comfortable and quiet

Beds were comfortable. Breakfast had lots of options. Wi-Fi barely worked for us. Bathroom could have been a tad cleaner. Stray hairs on the floor. Close to a restaurant, gas and shopping. We’d stay here again.

Everything was great about the stay except the internet was horrible and hard to work from the room with it

The room is spacious, bed comfortable, tons of outlet for devices, table for luggages, continental breakfest, and only 15 min from beautiful downtown Bend. Plenty of free parking.

Internet not good

Black-out shades in the rooms made me want to give it ten stars!! I wish this was far more common in hotels! Staff was very kind and went above and beyond to change rooms for us after we realized we had booked the wrong one. Breakfast spread had lots of fresh choices including biscuits and gravy and my favoirite HI cinnamon rolls.

I was originally going to leave a 1 star review, but the hotel was in excellent shape and I'm not 100% sure who is responsible for my problem. I've used Hotels.com dozens of times to get rooms. I always got exactly what I've ordered. After an exhausting day of driving I arrived at the hotel. When I checked in and went to my room, I saw it was a double queen room. I pulled up my reservation and it clearly showed I had a paid-in-full King room reserved. I went back downstairs and was told "you ordered a standard room" (which is what 80% of the hotel's rooms are). "We don't guarantee the type of bed comes with that type of room” I tried several times to get the woman at the front desk to look at my reservation on my phone to prove my point. She refused. She said "I go by what's in my computer and it doesn't specify a room". I went to my room and contacted hotels.com. In my chat they confirmed I had reserved a king room and sent me a copy of it. They told me they would contact the hotel. The hotel told them that the reservation they had said two queens (I was told by the hotel it didn't specify any room type). hotels.com said all they could do was apologize and that they would send me a small credit towards future purchases. Later my wife went back down and the front desk repeted there was no room type on the reservation. I'm not sure where the fault is, but I do know that reserving and paying for a king bed at this hotel does not guarantee you will get one.

We arrived a tad before midnight, and the front doors were locked. Not that big of a deal, we picked up the phone, and could hear it ringing. after 20 mins we were still waiting to be let in. I was searching for another room even though I had already paid for this one, thinking we were never going to get it. Finally someone came and got us checked in.

Very pleasant overnight stay. Check in was efficient and very pleasant. Staff member who checked us in went above and beyond to ensure that we were comfortable. Room was clean and spacious. Breakfast was good. I would definitely stay there again.

Great room, great breakfast. Check in attendent, Sandra, was extra great!

Easy check in with friendly staff!

Desk clerk when arrived was not very friendly.

Hotel is in great shape. Had a booking issue from 3rd party and front desk handled it and saved the stay.

Great hotel has everything you need. Check in was easy and quick. Staff very friendly

Most friendly staff I’ve ever encountered at hotels!!!

Check-in was not nice as the receptionist was very curt and unfriendly. Only the check-in was bad, yhe rest of the stay was nice.

Was clean and nice. Bed was a little too soft but I like them very firm. Not really walkable to anything

Just what you expect for Holiday Inn express. Quiet. A bit out of the main part of town, but everything is easily accessible in the community.

Location was great! Close to golf, restaurants and highway 97

Clean and quite room. Close to highway for easy access to travel. Free parking was easily available.

The property is clean and just off the highway but it’s so quiet you wouldn’t be able to tell! It’s a great hotel so far!

Just off the freeway and easy to find, very clean and comfortable bed.

Fairly new hotel conveniently located to food and shopping options in Bend. Clean, comfortable, nice room, indoor pool, breakfast. Staff was friendly and helpful.

The room is spacious, bed comfortable, tons of outlet for devices, table for luggages, continental breakfest, and only 15 min from beautiful downtown Bend. Plenty of free parking.

Great location

I love the location. Easy access to the highway to Crater Lake.

This Holiday Inn is one of the best we’ve been. It is clean and quiet. The breakfast includes gluten free bread which is nice. We’d stay here again.

Excellent breakfast. Clean, up to date room. Comfortable bed.

Stayed for 2 nights. Breakfast in the morning was fantastic, buffet style, hot food options, cold options, pancake maker, and even some GF and Dairy free options. The staff is amazingly friendly and helpful. Definitely staying again.

It was quiet. Their breakfast needs work. The sausage links were hard and crunchy, and they had no salsa for the eggs.

Hotel about 5 years old. Room well appointed and exceptionally clean. Excellent breakfast.

I love the breakfast

Excellent hotel - complimentary waters as you check in and a great selection for breakfast. Rooms were clean and staff was friendly. Would stay again and 100 recommend.

Nice clean and comfortable room. Breakfast was better than many other places, lots of variety and the person working the breakfast area did an excellent job of keeping things well stocked.

Black-out shades in the rooms made me want to give it ten stars!! I wish this was far more common in hotels! Staff was very kind and went above and beyond to change rooms for us after we realized we had booked the wrong one. Breakfast spread had lots of fresh choices including biscuits and gravy and my favoirite HI cinnamon rolls.

Breakfast was ok the first day but the other 3 days they ran out of almost everything. Coffee and Hot water was empty often. They were not prepared for the holiday week. But everything else was great.