Tru By Hilton Atlanta NW Kennesaw

EXCELLENT STAY

On arrival we had to wait 15 minutes while the desk clerk assisted another patron. While we waited while another desk clerk was busy doing something on her computer. They both finished and greeted us at the same time. We were helped by the clerk who had been doing something at her computer. She informed us that there was a $6 fee for parking that was not disclosed when we booked the room. When we got to our room we saw there was no coffee maker. We called the desk and were told that they provided 24/7 coffee in the lobby. I asked specifically if there would be coffee in the lobby at 3:30am which was our planned checkout time and was assured coffee is provided 24/7. So at checkout there was no coffee and the clerk on duty said it was being made and wouldn’t be ready until 4am. Then after leaving for dinner we arrived back at the hotel to discover there was a plumbing problem that affected water delivery to the entire hotel. We couldn’t flush the toilet or shower before going to bed. I called the desk and they said that it would be fixed in an hour. After 2 hours I called again and was told they were still working on the problem and if I wanted a refund I could check out. Now It’s 8:30 at night and we were leaving at 3:30 am so changing hotels was not a viable option. Needless to say I lost a lot of sleep over this and got no coffee in the morning. I will never stay at any other Hilton property as long as I live!!!! They made promises that went unfulfilled.

We’ve stayed here several times on our trips to Florida. Great halfway stop from Missouri. And it gets us through Atlanta early before traffic. The hotel staff are really nice and professional yet casual. Super clean rooms, lobby and grounds. Plus a very good breakfast in the morning which saves time and money getting on the road again. Great value for the money compared to other hotels. This hotel has become our go to stop on the way to the sunshine state.

Not great. Check in staff were ok, although manager was not there so my check in was stressfull. Hotels.com said the hotel made the decisions regarding check-in. I had been driving 12 hours & maybe it was my mistake, but literally 5 mins after check In I discovered I was checked in the next week. After trying to remedy this I was told the manager would be there the next day. Haha. I checked in to a stained curtain & blah breakfast to be kind. Swimming was not an option, after hoping. After multiple emails, I was told by the hotel they would not allow any exceptions (even 1 minute) to the check in process. Several days go by by & no answer. This hotel was dissapointing in so many ways.

Breakfast was great!!!