Tru by Hilton Katy Houston West

We loved having the pool table for my son to play.

Prompt check in service, clean room and great parking and good location

Definitely a place to just stay over if you need a break from driving across Texas. Barebones, as expected. Breakfast times listed on Hotels.com were not accurate with the actual times. The tiny room key folder had a small slip of paper with the actual times printed on (weekdays: ends at 9 am, not 10 am). The photo of the breakfast area (with the bagels and donuts) is very much misleading. During our stay, that counter only had a small acrylic stand with mini muffins, plastic ware and a stack of paper plates, the main counter had a waffle iron and an unheated chafing dish with cold bacon in grease and 3-4 cold folded eggs with cheese stuck to the bottom of the dish (granted, it was 8:40 am). The 3-tier acrylic cabinet for breads literally had six pieces of white and wheat bread, for toast? After I waited for a lady who was going on shift to clean rooms, having conversation with the front desk person across the lobby while she stacked up her plate with breakfast, I plated a few leftover items. While I ate, I watched the lady who attended to the breakfast items, bag up all of the muffins and breads and all other food items, (for use the next day?). Probably not good food safety practice? Coffee was okay and available around the clock. The property overall was clean and near to other breakfast locations for those who sleep past 8:30 am.

Tried to check in at 3 pm but the person working the front, who was very kind, but by herself, had a line out the door, said she needed to check with housekeeping to see if a room was available. We had to be somewhere by 3:30 so waiting wasn't going to work for us. She still had one person in front of us and two people behind us to check in. When we came back from our obligation at 10 pm, we checked in no problem, but had NO parking. Apparently there was a party next door and they took up the parking and their party had valet spots blocked off that we could not use. We were told we could use the street to park on - which was full. After driving around for a while, we moved the valet cones to park in a spot. No help from hotel.

Awsome hotel. Friendly service, great rooms, and and pool table in the lobby

We love the hard flooring instead of carpet in the rooms. Bathroom had a really nice shower with shampoo, conditioner and body wash dispensers that smell really good :) Plenty of towels in the room, small fridge, and hooks to hang your items. The lobby is really nice with a pool table and bottomless coffee and hot water for tea. Great stay! Will definitely stay here again.

Had a great experience at the hotel. Comfortable and clean. Friendly staff and a well lit parking lot area.

The staff were great and helpful. Room was clean and love the shower!! I was able to borrow the computer and print a few document (located in the lobby). The only small complain was the breakfast not available on early Sunday morning (before 7:00 am) - not a big deal but I saw many parents with their kids running out (I think they were on some kind of game/match).

Clean Hotel, room, and ease of parking. Convenient for business trip.

It was very clean and safe. We liked the way the property was well lit inside and out. I only wish there had been a coffee maker in my room.

Room smelled like dog pee! Granted we have two dogs, the floors should be mopped after every checkout! Nothing worse than getting out of the shower, which had a turd, yes I said turd stuck in the drain in between plug, getting out of the shower and walking on the filthy floors, covering your freshly cleaned feet with dirt and God knows what else! I carry garbage doggy poop bags so I cleaned the turd out of the drain and we drive truck and we're exhausted so I cleaned it myself and told the front desk after! I was laughing in disgust and well she thought it was hilarious! Whomever cleaned room 203 on Wednesday April 10th should be taught how to properly clean a HILTON hotel room! I will be contacting Hilton directly!

Mold everywhere in the room.

The hotel is nice looks new but the room was not very clean.

Overall an okay hotel for the price. Everything was fine the only thing I noticed was the the rooms were not very clean, when we arrived the shower floor had hair left on it and the sheets had an odd odor just like they hadn’t been washed in a while.

Room smelled with dog pee

First room was filthy with hair and dust bunnies. 2nd room was also filthy. Gave up and decided I had no choice. The floors need a good mop and the corners of the room and bed seem like they’ve been ignored for a while. This was room 302 and 322

It looked like someone had peed all over the walls in the bathroom & little bugs were in the shower. Mentioned it to the worker at the front and she got flustered & complained how she was the only one working and no housekeeping, that she would let her manager know the next day (which we never heard a word from). Too many other options around than to settle and choose this location.

The wash cloth were discussing. The tv did work. I had planned on returning to this hotel on my way back from my trip but cancelled and booked another miles down the road. The wash cloths looked like someone washed the floor with them.

The property was clean outside and in main hallways. I didn’t like that there was hair in bed and bathroom.

The shower 🚿 did not clean. The floor is sticky.

My room was great. My only small complaint is the ability to hear the highway traffic from my room at night. It wasn't horrible but noticeable.

Dogs barking at night.

Remarkably clean and quiet despite being so close to the freeway. A great introduction to a newer Hilton brand.

It said thete was a bath tub however the faucet wad shower only. I choose the room because showeri ng was not an option for me prior to surgery next day.. very disappointed I had to fill the tub holding the shower head.

We love the hard flooring instead of carpet in the rooms. Bathroom had a really nice shower with shampoo, conditioner and body wash dispensers that smell really good :) Plenty of towels in the room, small fridge, and hooks to hang your items. The lobby is really nice with a pool table and bottomless coffee and hot water for tea. Great stay! Will definitely stay here again.

Cleanness. Decor very attractive. Big sized tv with many channels. The wardrobe should be enclosed not left open. There should be a microwave oven in the room.

A/C got a loot noise and the pillows were very uncomfortable. 3 / 5 start

It's so different then the rest it's so modern I like the cheerful colors and room is really neat but it would be nice to have a microwave and coffee maker

No microwave

Overall nice stay, will go back. Need more cell phone usb plugs

Room and building were great. Until the toilet stopped working around 9 pm. Several trips and calls to the front desk for assistance and nobody would help. Not even offer a plunger, nothing at all. Had to make a trip from the 4th floor to the 1st every time someone in our room needed to use the bathroom. Unfortunate.

That old lady I’m the front is rude and not helpful

Prompt check in service, clean room and great parking and good location

Checked in and entered my room which someone had items in it already and there were wine bottles and towels everywhere. Went downstairs to address it and they took awhile figuring out what rooms were available, clean, and actually available again

Check in was Amazing!! Great experience from the start of check in. The young lady working was a ray of sunshine!!! You need to keep her!!!

The people at the front desk were amazing. Needed an extra blanket we got it asap. Needed cream for coffee bam they got it. Very nice people

Although the property was clean, we were unable to check in until almost 4 o’clock. The poor lady had a lobby full of people waiting to check in and only a select number of rooms available due to the housekeeping being backed up. They were able to provide us one of the rooms at around four, making us late to our event by the time we showered and left the hotel. There were several of us in the group hence the reason we rent more than one room. Prior to leaving for our event around 5, I went back to the front desk to check on the status of the second room, and it was still unavailable. The lady working, then was different from the one when we originally checked in and gave us the excuse that they had a lot of people check out this morning. Which leaves me to believe management did not plan to have adequate staff covering for housekeeping.

The front desk employee was on the phone, and it was clear it was a personal call, ignoring me in the process. He did not treat me well and were discourteous.

I just want to start this off by saying by no means do I want anyone to be fired because it could be nobody’s fault! However me and my partner were visiting Katy Texas from Chicago to see my best friend who just moved her and had a kid. Upon arrival from the hotel we were able to get our room 3 hours early which was amazing! We hand our Credit card over to the young gentleman and he says he need to verify the card info (seemed pretty normal). About an hour later we get a random charge on the credit card for $95 from “D” sporting goods. 1. There is a D Sporting goods .5 miles away from the hotel. 2. That credit card doesn’t barely leave our apartment in Illinois. 3. We checked into Casa Del Mar in Galveston and they never took the card only had us swipe it. Called the hotel manger and explained it and his initial response was “uhhhhh okay?” Like why are you bothering me is what it felt like. He said he was going to investigate but we shall see. Just a very poor start to our trip overall. Other than that the stay was fantastic the hotel is amazing ! I’m not putting blame on anyone stuff just adds up in my opinion. If anyone else has had this situation please let me or the hotel manager James Radcliffe know.

We arrived at the hotel late Friday night. Upon check-in we were told they didn't have any rooms that they overbooked and they didnt have a room for us. We then had to drive around with our 2 children looking for other hotels that accommodate us. So disappointing, what is the point of is reserving a room for it to not be available when we arrive. I will not recommend this hotel to anyone. We went back the next day to make sure we wouldn't be charged and the associate could not help us or find our registration in the system. I am not constantly watching my accountsl ro make sure i dont receive an unexpected charge.

Hotel was nice. Convenient to everything near Katy Mills.

Great location

Was in town for family wedding, the hotel was such a convenience our family was only 15 minutes away.

Great location, new style.

Dining options close by. Safe neighborhood.

Easy to get to, abundant restaurants around.

Clean. Easy access to I-10 I a reasonably clean area.

Close to Highway Convenience store nearby

Amazing place! Easy to find and very quiet location although near traffic. Extremely clean from the outside to the lobby and rooms. Free breakfast included is always a win and shout out to the front desk for being helpful + patient.

1st time there. Nice hotel. Close to many attractions

The continental breakfast was horrible the worst I ever had! Probably wouldn’t stay here again.

Definitely a place to just stay over if you need a break from driving across Texas. Barebones, as expected. Breakfast times listed on Hotels.com were not accurate with the actual times. The tiny room key folder had a small slip of paper with the actual times printed on (weekdays: ends at 9 am, not 10 am). The photo of the breakfast area (with the bagels and donuts) is very much misleading. During our stay, that counter only had a small acrylic stand with mini muffins, plastic ware and a stack of paper plates, the main counter had a waffle iron and an unheated chafing dish with cold bacon in grease and 3-4 cold folded eggs with cheese stuck to the bottom of the dish (granted, it was 8:40 am). The 3-tier acrylic cabinet for breads literally had six pieces of white and wheat bread, for toast? After I waited for a lady who was going on shift to clean rooms, having conversation with the front desk person across the lobby while she stacked up her plate with breakfast, I plated a few leftover items. While I ate, I watched the lady who attended to the breakfast items, bag up all of the muffins and breads and all other food items, (for use the next day?). Probably not good food safety practice? Coffee was okay and available around the clock. The property overall was clean and near to other breakfast locations for those who sleep past 8:30 am.

Typical 3 star hotel, floors were a little sticky. Breakfast wasn’t what you usually get at a 3 star, much less. Not bad but not great.

Excellent! Clean room, friendly staff and great breakfast:)

The breakfast wasn't so good.

The staff were great and helpful. Room was clean and love the shower!! I was able to borrow the computer and print a few document (located in the lobby). The only small complain was the breakfast not available on early Sunday morning (before 7:00 am) - not a big deal but I saw many parents with their kids running out (I think they were on some kind of game/match).

Try to provide more things in Breakfast. Thankyou

Better breakfast choices. Other than that, it was a nice stay.

It was a great stay. Very clean updated hotel. Great breakfast.

Our overall stay was good. The staff could have been more attentive. When we arrived the employees were watching a movie on their Ipad and left it playing while checking us in. The movie had inappropriate language that was playing for all to hear. A few lights did not work the room. The room got warm at night even thought I set the thermostat at 68 degrees. The breakfast was not too great. Good location though.