Name: Holiday Inn Express & Suites - Yorkville by IHG
Address: 577 E Kendall Drive, Yorkville, Illinois, United States of America, Yorkville, Illinois, US
Price range: $92–$347 per night
Rating: 8.2

What guests think

Across reviews, Holiday Inn Express & Suites - Yorkville by IHG is praised for clean, comfortable rooms, a satisfying hot breakfast, and a convenient, quiet location near restaurants, though recurring facility outages—especially the pool and hot tub—dampen some stays.

Many guests highlight warm, helpful staff, but there are repeated complaints about front-desk responsiveness, room-type mismatches, and follow‑up on refunds. Housekeeping can be inconsistent, with reports of missed service and occasional dirty or worn items. Expect a comfortable stay overall, but confirm amenity status and reservation details in advance.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool and hot tub are frequently closed or under repair, with occasional elevator or ice machine outages and intermittent hot-water problems.

Related guest reviews

6

Shantay

Aug 7, 2024

·

Stayed 3 nights

The hotel itself is nice. My only complaints is that the water wasn’t hot, it was only one elevator, and the pool wasn’t open or working. I think for the price it isnt worth it considering those things.

4

Shanna

Jan 31, 2025

·

Stayed 1 night

Not very clean although I have stayed in worse, room was stuffy! This seemed like newer hotel so I was disappointed. Pool was closed due cleanliness issue was the rumor.

4

Karen

Jul 8, 2024

·

Stayed 3 nights

The pool was closed during my stay due to remodeling the floor had I known I would have not stayed there. I listed 4 guest and only received one wash cloth and 2 bath towels. The floor was not clean it was hair everywhere and a fake nail. Needless to say I will not be staying there ever again

8

Amie

Feb 7, 2025

·

Stayed 3 nights

We wish the hot tub and pool would have been working. Otherwise, clean, quiet and decent breakfast!

6

Naul

Apr 19, 2024

·

Stayed 1 night

Staff was great, breakfast was great. Was disappointed that the pool and jacuzzi were not available. Some things in room were showing age or in disrepair.

8

Donna

Apr 25, 2023

·

Stayed 3 nights

The pool was broke and the elevators were broke. i could hardly make the three flights of stairs

8

DEBORAH

Aug 17, 2024

·

Stayed 2 nights

The facility was very modern, convenient, and the bed was very comfortable. But, the pool and hot tub was out of service and that was one of the reasons we had selected that location. Very disappointed!

8

Kathleen

Jul 6, 2024

·

Stayed 1 night

No pool available for a 6/29 stay when it was in the high 80’s. Bed was amazingly comfortable!!

6

Mike

May 4, 2024

·

Stayed 1 night

The pool and spa were closed for repairs and the hotel waited until it was too late for me to get a refund from Orbitz before telling me. What a scam. Otherwise an ok hotel nothing special. Had a clean room and a good shower when I booked it for the pool and spa

2

Tariq

Aug 7, 2024

·

Stayed 1 night

Everything is broken down…ice machine don’t work…one elevator broke…pool broke…spa broke…workers working noisy as hell!!! Very bad experience

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Cleanliness

Many guests found rooms and common areas very clean, but recurring reports mention missed housekeeping, dirty showers or fixtures, pet hair/odors, and stained or worn linens.

Related guest reviews

4

Amanda

Apr 5, 2025

·

Stayed 1 night

the room we had was ok til i ŵas getting ready to leave the next morning we found toenail clippings & staples then my daughter found " something " over her bed looked like reddish- brownish stuff on the ceiling

10

Amanda

Aug 29, 2025

·

Stayed 2 nights

The room and bathroom were clean. Staff was friendly.

10

Margaret

Dec 22, 2025

·

Stayed 1 night

The room was clean and looked like it was recently renovated. The bed was very comfortable. The room was well laid out with plenty of room for 4 people. The breakfast was very good for a hotel breakfast, including hot food choices; eggs, sausage, biscuits and gravy. Would definitely stay here again.

10

Omyma

Aug 4, 2025

·

Stayed 2 nights

A quite clean property you can smell clean once you step in the property

10

Tania Guadalupe

Sep 1, 2025

·

Stayed 2 nights

Very clean facility. Will be definitely stay again

10

Jo

Jan 28, 2023

·

Stayed 3 nights

Everything was spotless! My room was very clean. Bed was super comfortable. Shower was great. Breakfast was very good and eating area and front lobby was also very clean and organized. Staff was very helpful and service was great.

2

Jacqui

Apr 13, 2025

·

Stayed 1 night

I booked a room with a 2 double beds and pullout couch, which advertised would fit 6 people. Upon arrival, there was only a small chaise lounge in the room. When I inquired about this at the front desk, they said our reservation was only for 2 double beds. They had no other room available. I had to ask for a rollaway, which I was told they would cover in blankets as it was old and dirty. It was frustrating that information was no transferred from Expedia to the hotel. The room itself was nice. It was obvious that renovations had taken place very recently. The shower pan liner was very dirty and did not look like it had been cleaned for awhile.

4

Jessica

Jan 14, 2024

·

Stayed 1 night

My main complaints: I'm pretty sure the room wasn't properly serviced before my stay, there was still garbage from the previous guests in the bathroom garbage, there was what looked like small dots of blood from someone's face (not stains, looked like the pillow cases hadn't been washed) and the pillow also smelled. Other than that service was great. Just please please please work on cleanliness.

4

Arianna

Oct 18, 2024

·

Stayed 3 nights

The room I booked was not the room I was assigned and they were sold out so I wasn’t able to make the change. The room was also dirty and the linens were all ripped.

10

John

Jun 5, 2025

·

Stayed 1 night

Clean property. Friendly staff. Clean room

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Rooms

Updated, comfortable rooms with supportive beds and generally quiet spaces; some guests reported noise transfer, hard or squeaky beds, TV/Wi‑Fi issues, and HVAC problems.

Related guest reviews

10

Akshay

Dec 4, 2025

·

Stayed 5 nights

Room was great, quite comfortable. Staff was very courteous and helpful. Breakfast options were great

8

Ronda

May 22, 2025

·

Stayed 1 night

The room was nice but the bed is very hard and the TV sound was not working.

6

Desirae

Apr 11, 2025

·

Stayed 2 nights

Person above me was stomping at 430 am

6

Matthew

Nov 26, 2023

·

Stayed 2 nights

Dirty walls. Zero insulation. Could hear door close and people walking on upper floor all night long.

10

Margaret

Dec 22, 2025

·

Stayed 1 night

The room was clean and looked like it was recently renovated. The bed was very comfortable. The room was well laid out with plenty of room for 4 people. The breakfast was very good for a hotel breakfast, including hot food choices; eggs, sausage, biscuits and gravy. Would definitely stay here again.

10

Jeffrey

Feb 28, 2024

·

Stayed 1 night

Nice hotel and very clean. My WiFi didn’t work well in my room the first night but was fine in the morning

8

Dale

Apr 11, 2025

·

Stayed 1 night

Could not get air conditioner under 68 degrees. Stuffy!

10

Brad

Sep 28, 2025

·

Stayed 3 nights

Clean, comfortable, with excellent mattress

2

Selena

Dec 1, 2024

·

Stayed 1 night

My heater in the room Was extremely loud and shaking.

8

Epiphany

Jan 28, 2024

·

Stayed 1 night

Check in guy was distracted when we checked in and the room reeked of marijuana….the bathroom shower wall was also cracked with a large chunk of it missing. Beds were nice. Everything seemed clean. It was very quiet and breakfast was good

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Service

Staff are often friendly and helpful, but multiple reviews cite rude or unresponsive front desk, room-type assignment errors, slow follow-up, and check-in difficulties.

Related guest reviews

10

Nancy

Aug 14, 2025

·

Stayed 2 nights

Nice staff. Great location.

6

Brad

Oct 14, 2023

·

Stayed 2 nights

The rooms were fantastic! Check-in was a challenge as we reserved two rooms for our stay, in our family members name. We were NOT allowed to check-in for our daughter (though I paid for the rooms) until she was there. Then she was given a room we didn't request and then told it was our fault we picked that room. When travel delays caused a missed night, no accommodation made for non-use of the room in a hotel that was not full. We would try to go to the check-in counter when certain personnel were not working. Very difficult time for our family, and check-in "processes" did not help the matter.

2

Brook

Oct 3, 2025

·

Stayed 2 nights

I booked a 2 queen bed suite and was put in a 2 queen standard room. I was very understanding that they were over booked and only requested a refund of the cost difference between the 2 rooms. I was told a manager would take care of it. I called corporate after I was told twice I would receive a refund and didn’t. Corporate emailed the manager. I called the hotel 3 times and was told the manager would call. It’s now been 3 weeks with no refund or call from manager. The front desk attendant argued with me that I was in a suite. When I requested she come to my room to see that in fact it was a standard room she continued to tell me I was wrong. I didn’t see the attendant once stand up from the chair she was sitting on. It was clear she was too lazy to stand up.

10

Brad

Oct 7, 2023

·

Stayed 2 nights

Very friendly staff at check-in. The hotel is very clean and comfortable. Prices are competitive and better than those further towards the City. We have stayed here many times and are grateful since it's close to familiy.

10

toni

Jun 27, 2025

·

Stayed 1 night

My father's scooter was broken. The maintenance man helped me fix it. No questions asked. Not once but twice. Thank you.

10

Carlos

Jul 5, 2025

·

Stayed 1 night

Great service

10

David

Sep 23, 2024

·

Stayed 1 night

Excellent staff! Friendly, helpful, competent and quick. The breakfast was one of the best Holiday Inn Express breakfasts I've had. And Holiday Inn Express tends to do a pretty good job.

4

Robert

Mar 11, 2023

·

Stayed 5 nights

This is the second time in 2 months I stayed at this hotel. Each time my room was not cleaned and, when asked, the clerk at the desk told me different things. First, it was "we clean every 3rd day" and this time it was "you have to ask for full service or we will just clean the bathroom each day". Even when I specifically asked for full service, my room was never cleaned and the bathroom was cleaned 2 nights out of 5. I had to go back downstairs whenever I returned to my room and ask for new towels, cups, coffee/tea and bags for the trash. (Standing in line with many others doing the same thing) When I told the clerk that no one had come she replied "Oh, yeah. We never got to that side." In addition, there are many construction workers staying at the hotel so each night the parking light is filled with big trucks which take up most of the spaces and the lobby is filled with men drinking beer and flirting with the girl at the desk. I will not be returning to this property.

10

William

Aug 10, 2025

·

Stayed 1 night

Friendly staff and comfortable room

4

Megan

Jan 21, 2024

·

Stayed 2 nights

This is one of the worst stays I can remember in recent travel. The service at the front desk was terrible. The pool was closed (part of the reason we chose this hotel) and the front desk was very rude about it when asked - no apology, just that it wouldn’t be open at all. I also asked for earbuds for the workout equipment (as stated on the sign) and was just told they don’t have any - no explanation, no apology. There was expired milk in the fridge (our stay was Jan 19-21) which a member of our group poured on their cereal and it came out chunky. The TV stopped working during our stay. The shower water never got above a lukewarm temperature. When asked if there were sheets for the pull out sofa and an extra towel for our room (we had 2 towels for a room that sleeps 6), I was met with an attitude at the front desk - like she couldn’t be bothered to get off her chair and go get the bedding. Parts of the breakfast were pulled by 9:30 on Sunday even though breakfast does not end until 10:30. When asked if they had more cinnamon rolls, the answer was just no. I would definitely not recommend this hotel.

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AI-generated summary based on recent guest reviews

Location

Convenient and quiet area with many restaurants and shops within walking distance; good for local visits and errands.

Related guest reviews

10

Nancy

Aug 14, 2025

·

Stayed 2 nights

Nice staff. Great location.

10

Sharon

Mar 24, 2024

·

Stayed 3 nights

This was our first stay at this Holiday Inn. We were in Illinois visiting family. The location is excellent - right in the middle of many restaurants, a movie theater, shopping and local craft breweries. The hotel itself was quiet and clean, with ample parking. The front desk staff were friendly and helpful. The included continental breakfast was delicious with options to dine in or grab and go. Our room was clean and roomy. The bed was the most comfortable bed I have ever slept in! Even better than my bed at home . We’ve stayed at a local Airbnb for years in this town, but decided to try something different. I’m so glad we did! This will be our go-to place to stay when visiting from now on.

8

Diane

Sep 8, 2024

·

Stayed 1 night

Nice, clean hotel in a nice area. Water pressure in the bathroom sink was very low and there were no bags in the room for dirty laundry. Other than that, the hotel gets a thumbs up.

10

Gary

Jan 30, 2024

·

Stayed 1 night

Really a nice and quiet stay. Plenty of places to eat in area

10

David

Feb 2, 2023

·

Stayed 5 nights

It’s close to many restaurants. Easy access to the hotel.

8

Kimberly

Sep 9, 2024

·

Stayed 1 night

Enjoy walking the path around back and it's a very quiet area

10

Cindy

Sep 2, 2024

·

Stayed 3 nights

Had many guests stay here for my daughter's wedding. Rooms were nice and clean. Very quiet. Great location.

10

Donald

Sep 14, 2025

·

Stayed 1 night

We only stayed one night, but the service was really good. The rooms were cleaned and nicely decorated. The morning breakfast was good. Good location, with many restaurants in walking distance.

10

Delos

Mar 24, 2025

·

Stayed 3 nights

Very convenient for us

10

Matthew

Jun 6, 2025

·

Stayed 2 nights

Nice hotel, clean and in a good location. Lots of food and drink options within walking distance.

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Dining

Breakfast draws frequent praise for hot items and variety, though several reviews note items running out before closing or inconsistent freshness on busy mornings.

Related guest reviews

10

Akshay

Dec 4, 2025

·

Stayed 5 nights

Room was great, quite comfortable. Staff was very courteous and helpful. Breakfast options were great

8

Debra

Jul 31, 2025

·

Stayed 2 nights

Everything was good except for them running out of food at breakfast. Staff was friendly. Facility was clean. Room was comfortable.

8

shannon

Oct 28, 2024

·

Stayed 2 nights

The hotel served its purpose! Very good breakfast menu

10

Margaret

Dec 22, 2025

·

Stayed 1 night

The room was clean and looked like it was recently renovated. The bed was very comfortable. The room was well laid out with plenty of room for 4 people. The breakfast was very good for a hotel breakfast, including hot food choices; eggs, sausage, biscuits and gravy. Would definitely stay here again.

8

Jeffrey

Jul 2, 2025

·

Stayed 3 nights

Nice & clean & a good friendly staff. Only issue was with the Breakfast they ad ertized to be served until 9:30am. 3 days in a row all Eggs, Bacon & Pancakes were gone for many with Family to eat. When I asked if she could bring more out as Holiday Inn express advertising os Breakfast until 9:30am

10

Nicole

Aug 23, 2025

·

Stayed 1 night

This was one of the best hotel stays I have had in a very long time. The service we received was very personal and the gentleman, at the front desk, when we checked late, in the evening was accommodating and personable. The 4th floor room #424 was clean, and had sufficient towels, soap, etc. for 3 persons. TV and other things in the room were all functional. The room was temperate. The best of all was the continental breakfast. Old fashioned buscuits and gravy, fluffy eggs, sausages, and country potatos, etc.’ etc. The coffee bar was great! It was also nice that everything stayed fresh until 10:30am when they closed. We will definately stay here again!

10

David

Sep 23, 2024

·

Stayed 1 night

Excellent staff! Friendly, helpful, competent and quick. The breakfast was one of the best Holiday Inn Express breakfasts I've had. And Holiday Inn Express tends to do a pretty good job.

10

Donald

Sep 14, 2025

·

Stayed 1 night

We only stayed one night, but the service was really good. The rooms were cleaned and nicely decorated. The morning breakfast was good. Good location, with many restaurants in walking distance.

2

Olga

Mar 26, 2023

·

Stayed 1 night

The TVs did not work at all during my stay. The breakfast was not fresh and when o asked the lady who was supposed to be setting out the breakfast she was very mean and never brought out fresh food to me the demand.

10

CHITOKA

May 30, 2024

·

Stayed 5 nights

The breakfast was top notch!!

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AI-generated summary based on recent guest reviews

Month	Average price
January	$94
February	$92
March	$107
April	$107
May	$142
June	$153
July	$161
August	$148
September	$144
October	$141
November	$99
December	$92

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $148	17 $136	18 $237	19 $181
20 $92	21 $113	22 $114	23 $118	24 $142	25 $186	26 $186
27 $106	28 $135	29 $135	30 $135

Su	Mo	Tu	We	Th	Fr	Sa
				1 $152	2 $228	3 $228
4 $161	5 $194	6 $194	7 $194	8 $203	9 $347	10 $245
11 $162	12 $124	13 $128	14 $161	15 $161	16 $228	17 $228
18 $108	19 $104	20 $107	21 $111	22 $111	23 $184	24 $182
25 $111	26 $111	27 $111	28 $97	29 $101	30 $169	31 $169

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Suite, 2 Queen Beds, Accessible (Communications)

Room (Specialty)

Standard Room

Standard Room, 2 Queen Beds, Accessible (Communications)

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

Suite, 2 Queen Beds, Accessible (Communications, Top Floor)

Suite, Multiple Beds

Suite, 1 King Bed, Accessible (Communications)

Suite, 1 King Bed, Jetted Tub

Suite, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

Suite, 2 Queen Beds

Standard Room, 1 King Bed, Accessible (Communications)

Suite, 2 Queen Beds (Additional Living Area)

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed, Accessible (Communications, Roll-In Shower)

Suite, 1 King Bed

Suite, Multiple Beds, Accessible (Mobility, Accessible Tub)

Standard Room, 1 King Bed

Guest reviews

Very good

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

FAQs about Holiday Inn Express & Suites - Yorkville by IHG

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