Name: Home2 Suites by Hilton San Antonio Lackland/Sea World, TX
Address: 9911 Ingram Road Bldg B, San Antonio, Texas, United States of America, San Antonio, Texas, US
Price range: $129–$248 per night
Rating: 8.8

What guests think

At Home2 Suites by Hilton San Antonio Lackland/Sea World, TX, travelers often commend friendly staff, clean and spacious suites with kitchenettes, and a convenient base for SeaWorld or Lackland visits, making it a practical choice for families and longer stays.

Breakfast is frequently appreciated for variety and value, but multiple reviews note items not being restocked near closing. Facilities feedback is mixed: the indoor pool can feel overly chlorinated or murky, and a few amenities (like BBQ grills or game equipment) were occasionally out of order. Guests report uneven housekeeping schedules and occasional noise from other rooms, plus several incidents of overnight vehicle break-ins in the parking lot. Expect a convenient, family‑oriented stay with strong basics and some operational inconsistencies.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities include an indoor pool and social spaces, but several guests reported overly strong chlorine, murky water, and occasional maintenance issues (e.g., BBQ grills or game equipment). Parking is bright and EV chargers are noted, yet multiple reviews mention overnight vehicle break-ins.

Related guest reviews

8

Valencia

Mar 22, 2024

·

Stayed 2 nights

The room was nice and clean. Very comfortable. Everything was pretty much what you would expect and we would stay here again. The pool was horrible had strong chlorine smell that it gave me a headache and the pool was extremely dirty/cloudy I did not get in like I intended.

10

Anthony

Apr 8, 2025

·

Stayed 3 nights

We stayed 3 days at this hotel and enjoyed it very much. It was a convenient location to all of the fun we had planned. The breakfast was delicious and had many choices. The staff was very kind and helpful. We liked the gym and its options. I think the pool had been getting a lot of use and it would have been nice if it was a little cleaner, but overall this was a great place for us and we would definitely return!

8

Paola

Sep 9, 2024

·

Stayed 2 nights

Overall, the property was fine. Did not realize the hotel was pet friendly and my husband did notice some dog smell on the beds but I didn’t. We stayed 2 nights and on my last night, over 5 trucks were broken into and windows were busted.

10

Jennifer

Mar 25, 2023

·

Stayed 1 night

We were very impressed with the room we got for the night. For the price we paid, we felt the kitchen area was such a bonus. The pool was cloudy and the smell was extremely strong, but the kids enjoyed swimming indoors. A huge shoutout to Ray (from breakfast) he was hospitable and so friendly. He did not hesitate to help my son make a waffle when I was helping my other son. That kind of service is remembered. Thank you.

10

Ryan

Apr 26, 2024

·

Stayed 3 nights

Nice property. Clean. Large rooms. Great breakfast. Would stay again. BBQs were out of order which was a shame.

8

Jessica

Mar 18, 2024

·

Stayed 3 nights

This is a nice stay for a family. Breakfast, while busy (spring break week) was always well stocked. Staff was friendly. My two complaints are that the pool was pretty gross- murky water, clumps of hair on pool deck, and enough chlorine fumes to burn your eyes sitting there. Other complaint was loud neighbors whose behavior was addressed after hours, but not fully enforced and thus kept me and 2 of my children up until 2 am. I get that isn’t the hotels fault, just saying it wasn’t fully addressed.

6

Mariela

Oct 14, 2025

·

Stayed 2 nights

Indoor pool is HOT, mix that heat with the over chlorinated chlorine pool and it’s unbearable; suffocating really.

8

Michelle

Jun 28, 2025

·

Stayed 3 nights

We liked the property and the way we were welcomed. We were so disappointed at Bo housekeeping after our first nights stay. The kids were disappointed to find fun foosball tables but were told no balls we’re available to play.

8

Anahi

Aug 10, 2025

·

Stayed 1 night

Internet access, and the ev chargers in site.

6

Franz

Feb 4, 2025

·

Stayed 2 nights

Older gentlemen at the desk wasnt the most pleasant person. That's nothing compared to the vehicle breakins that occurred during the evening where several trucks had smashed windows. Unless you hire night security to patrol the lots during the evening hours, we will take business elsewhere.

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Cleanliness

Many guests found the hotel and rooms clean, with several praising overall upkeep. However, housekeeping and maintenance were inconsistent, with reports of missed service, odors or mold, bathrooms not thoroughly cleaned, and some rooms with low shower water pressure or faulty fixtures.

Related guest reviews

8

Marisol

Jul 27, 2025

·

Stayed 1 night

This hotel is very good my only complain shower needs to be clean better a lot of mold on edges other thatn that awesome

10

Crystal

Jun 1, 2025

·

Stayed 2 nights

Our room was very clean and I loved that it included a fridge, microwave, plates, cups, and even a dishwasher. The breakfast was also very good and included pancakes, waffles, potatoes, sausage and much more.

2

Nidia

Oct 14, 2025

·

Stayed 5 nights

The housekeeping service is horrible. In five nights they didn’t clean our room. We had to go to the front desk in several occasions to request them to take out the trash of our room. The shower was dirty.

6

adriana

Nov 23, 2023

·

Stayed 3 nights

toilet was not properly cleaned.

2

Karthik Kumar

Oct 1, 2023

·

Stayed 1 night

The room we got is uncleaned. Lot of used utensils were there. Didn't expect it from Hilton group.

10

Theresa

Nov 17, 2025

·

Stayed 2 nights

Bathroom n room was very clean . Kitchen area was clean and had dishes, bowls n silverware. Cups n glasses too. Had a coffee maker n microwave. Great size TV with built in apps. Shower was walk in which was nice.Air conditioner worked great. Lots of drawers n storage. Curtain between beds n couch was a good idea. My used it because he stayed up later than me watching tv. We all decided this will be our go to hotel on our next SA visit. Breakfast was a nice surprise how much there was to choose from. Something for everyone.

10

Rey

Jan 6, 2026

·

Stayed 2 nights

Great cleanliness

8

Alexander

Sep 1, 2023

·

Stayed 1 night

I didn’t like the dusty room. There were hairs in the bathroom

10

Pamela

Oct 27, 2025

·

Stayed 1 night

We love this hotel. The staff is friendly and helpful. The rooms are clean. We love the convenience of the location. The suites are comfortable and feel spacious.

6

Juan

May 6, 2025

·

Stayed 1 night

Not a bad property, but is feeling dated and getting worn, smells are present in room.

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AI-generated summary based on recent guest reviews

Rooms

Suites are spacious and practical for families, with kitchenettes and comfortable layouts. Noise transfer from floors above is recurring, and a few guests noted occasional TV or Wi‑Fi issues.

Related guest reviews

10

Krysten

Jan 6, 2025

·

Stayed 2 nights

Huge rooms with great amenities. Such a bargain!

10

Victor

Jul 28, 2025

·

Stayed 2 nights

My family and I had a fantastic time during our weekend stay. The rooms were tidy, spacious, and even larger than we thought they'd be. Breakfast was a great time and money saver. We noticed a few minor cosmetic issues, like a missing hook in the bathroom, and the shower's water pressure was slightly low, but it didn't deter me from wanting to come back. Overall, the hotel was clean, and the staff were friendly and polite; I couldn't have asked for anything more.

2

Nicole

Oct 13, 2024

·

Stayed 1 night

Wedding party on the floor above us, woke my entire family up then continued to be pound even after called down to the front desk. Then awoken by same group in the morning. I understand not the hotels fault but after hours should be quiet and controlled

8

Osazee

Jul 2, 2024

·

Stayed 2 nights

The hotel overall was okay, nothing too spectacular. The room had a stench to it that resembled a nursing home. The hotel was fully booked so we couldn’t get switched. Probably the turn around from the guest prior to us arriving must have been too short for them to thoroughly air the room out and freshen the air. The food in general was ok, however, they were short staffed and it was just one lady doing the cleaning and bringing out meals. By the time we and several other guests came down around 8:30, everything was gone because she was the only one so we had to wait till she stocked before getting food which wasn’t bad however the hotel management should have better prepared the staff for a full hotel that weekend by increasing staff on ground. However she served us with a smile and did not have the aura of irritation. Overall, the hotel is alright if you’re looking for a quick stop to relax before continuing on your journey.

6

ANGELA

Nov 29, 2024

·

Stayed 4 nights

I thought the staff and the room was perfect. I loved the suite with the kitchen and definitely loved the full breakfast that they served. The bathroom needs updating. The shower was horrible - no water pressure and the shower head was so old that I couldn\'t even get the soap out of my hair. However, my biggest issues are stating "pet friendly". First there was not an adequate area to walk the animals. here was only a very small strip to walk the dogs which caused issues getting the animal to do his business. Second, I got a complaint about barking the first day which caused me to miss the opening for my Grandson\'s graduation from Air Force Training as I had to sit in the hotel with the dogs to keep them quite. I was on the 2nd floor and there was a mix of pet owners, but mostly families with children running through the halls which caused the barking. I would like to make a suggestion. Why not make one floor that would be pet friendly so not to upset the pets with the unnecessary noise of children running up and down the halls and banging on walls. This way only pet owner who understand how the running and banging can cause the pets to get upset and bark wont have anything to complain about.

6

Julio

Apr 13, 2025

·

Stayed 1 night

Nice room, hotel is a great location but is noise when people walk at upper rooms.

6

John

May 17, 2023

·

Stayed 3 nights

For the price I suppose the hotel is adequate. The staff was very friendly. The room was generally clean, there was a slight musky smell when we first checked in but luckily we had some some Febreeze that helped mask that. The bed mattress was on the hard side. There was a roll out table you could use for eating meals but it was way too wobbly and unsafe to use. The water pressure in the shower was really low and the water pooled at one end of the shower floor because it was uneven and wouldn't run towards the drain. The snacks in the lobby commissary were very expensive which was a real bummer. The hotel itself is clean and has a lot of conveniences, but all the little things kinda add up.

2

Jason

Sep 21, 2023

·

Stayed 2 nights

1st it took almost 3 hours to check us in, i know the guy was having touble with the system, but he refused to answer the phone for expedia so they couldve put us in a different hotel. I needed to get to bed to be up for my sons boot camp graduation. The room smelled funny, tv didnt work, remote was also broken, shampoo and soap were empty, shower doors were all messed up, wifi was down, and we got 2 double beds instead of queens like we paid for. I was exhausted the following day and could barely keep my eyes open at the graduation. I picked this hotel because we stayed in 1 in SC and liked it, this was disappointing and very frustrating.

8

Brooke

May 29, 2023

·

Stayed 4 nights

Clean, large rooms.

4

Arrevion

Aug 16, 2025

·

Stayed 2 nights

While the common area and rooms were nice enough, the amenities are deceiving. I booked 2 rooms and then there was a third booked by someone else in the party. None of the TVs worked the whole time we were there in 2 rooms and the third room was finally made operational the last night.. In 1 room the shower door wouldn't stay closedand in another the toilet seat was off the hinges. The location is fine but be prepared to have to do a Uturn whenever you leave since the entrance isin between weird intersections.

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Service

Staff are frequently described as friendly, welcoming, and accommodating. Some guests experienced slow or rocky check-ins, unhelpful or rude interactions, and limited responsiveness to housekeeping or noise concerns.

Related guest reviews

2

Ana

Mar 9, 2025

·

Stayed 2 nights

Staff member on front desk was extrude and disrespectful when asked for help.

2

Atilano

Aug 11, 2025

·

Stayed 2 nights

Bad reception service

10

Nicole

Jul 28, 2024

·

Stayed 1 night

The room was great. They had to give us 2 rooms instead of 1 room with 2 beds, it worked out great for us. The front desk staff, Sara, was very nice and accommodating.

6

Narayana

Oct 14, 2024

·

Stayed 1 night

Room is not ready by checkin time. Waited 20 minutes to check in

10

Marcella

Sep 27, 2025

·

Stayed 2 nights

Staff were super friendly. Hotel was very clean and quiet even though at breakfast you can tell the large amounts of families that were staying. At breakfast, they were constantly monitoring and making sure no food ran out. Wonderful experience and would definitely recommend and visit again

10

Maritza

Sep 6, 2025

·

Stayed 3 nights

I enjoyed my 3 night stay at this location! Firstly, the staff here are super friendly! Especially Ray who helped check us in and asked how we were doing everyday when we passed him in the lobby. We were in town for my son’s graduation and the hotel is only about 15 minutes from the base. The hotel has several shops and restaurants nearby.

4

John

Jan 15, 2023

·

Stayed 19,367 nights

Hotel staff quit mid-day. Cleaning crew was manning front desk. Several people from our group had to wait for check-in and then were given rooms other guests were already in. Room did not have iron. Shower water pressure the lowest I've seen at a hotel.

8

Laura

Oct 15, 2023

·

Stayed 1 night

Before I check in I called so to check if I could check in early, the lady I spoke with said yes I could check in at 2. When I arrived at the location I arrived at 2:45 and try to check in the desk staff said I couldn’t check in and had to wait up to 30 minutes, I mentioned to her that I had called and requested for an early check in and they said yes. She rudely responded and said no, so I said I wanted to speak with the manager, she made me wait 10 minutes to just let me know she had my room ready.

10

Theresa

Dec 28, 2022

·

Stayed 1 night

Jessica front desk was amazing. She provided excellent customer service.

10

Kevin

Apr 16, 2025

·

Stayed 1 night

Janice at fro t desk was very helpful

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AI-generated summary based on recent guest reviews

Location

Convenient base near SeaWorld and Lackland AFB, with easy highway access and many dining and shopping options nearby. A few note it’s not very walkable and requires U-turns or driving for most outings.

Related guest reviews

10

John

Feb 23, 2025

·

Stayed 1 night

Amazing property. Will definitely be staying there again...as well as other family staying in S.A. It is a bit of a drive from downtown but worth it.

8

Krystal

Mar 30, 2025

·

Stayed 2 nights

The location was convenient due to the reason for our stay. We felt safe. The staff was friendly and greeted us each time we came in contact with them. Our room was clean and the temperature that we set for the room was perfect without any issues. The parking was well lit as well.

10

Victor

Jul 8, 2025

·

Stayed 3 nights

Family loved the hotel. Kitchen is a plus for us. Very clean and comfortable. Plus close to sea world.

8

Rhonda

Nov 26, 2024

·

Stayed 3 nights

Negatives: We had trouble with our key Cards not working here and there. They advertise they have beer and wine, but they didn’t have any the four days we were there. It’s not really close enough to anything to walk to a restaurant. Positives: quiet, clean, rooms were great! We came down for a BMT graduation for my nephew. We were up early out of the hotel by 5:30 and gone most of the day, but it was quiet at night when we had to go to sleep and get up early again in the morning. Staff was pleasant. The last day we were able to enjoy breakfast because we were flying out and had nowhere to go early. Breakfast was nice. The coffee was always good

10

Christopher Reece

Aug 30, 2025

·

Stayed 4 nights

Very nice and safe-close to Air Force base

10

Jacob

May 5, 2025

·

Stayed 1 night

Very close to seaworld and family friendly resort!

4

Arrevion

Aug 16, 2025

·

Stayed 2 nights

While the common area and rooms were nice enough, the amenities are deceiving. I booked 2 rooms and then there was a third booked by someone else in the party. None of the TVs worked the whole time we were there in 2 rooms and the third room was finally made operational the last night.. In 1 room the shower door wouldn't stay closedand in another the toilet seat was off the hinges. The location is fine but be prepared to have to do a Uturn whenever you leave since the entrance isin between weird intersections.

10

Teresa

Jan 24, 2023

·

Stayed 3 nights

Close to many dining options and shopping.

10

Lisa

May 1, 2025

·

Stayed 3 nights

Perfect location for our trip to BMT graduation. Close to the AF base and not far from Riverwalk and other activities.

10

Anderson

Jan 23, 2025

·

Stayed 1 night

Great location, close to food dinning, easy access to freeway. Good morning breakfast. Friendly staff. Very clean and spacious rooms.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is often praised for variety and value, with hot items and extras like salsa. Complaints recur about items not being replenished near closing and occasional quality or availability issues (e.g., coffee, butter, or cooked items).

Related guest reviews

10

Crystal

Jun 1, 2025

·

Stayed 2 nights

Our room was very clean and I loved that it included a fridge, microwave, plates, cups, and even a dishwasher. The breakfast was also very good and included pancakes, waffles, potatoes, sausage and much more.

6

Roxana

Aug 17, 2025

·

Stayed 2 nights

My concern is that although breakfast was advertised until 10:00 a.m., by 9:30 there was no bread, cream cheese, cheese, coffee, pancakes, or other items left. The staff had already stopped refilling and seemed more focused on cleaning than attending to guests. I understand they need time to prepare the area, but if the published schedule says breakfast is available until 10:00, at the very least the basics should remain available until that time.

10

Stefany

Mar 17, 2025

·

Stayed 3 nights

We loved our stay here! Great breakfast, clean large room, and heated swimming pool. My only dislike was the fact that they don’t tell you breakfast is served in both sides of the lobby. The side you can see from the door isn’t the cereal and waffles and they don’t tell you that. I was telling people right and left. I even heard a woman behind the desk ask the man behind the desk if he thought the line on one side would be that long if they knew about the other side and he laughed and said no. So, if you stay here breakfast is served both both sides of the lobby and it’s really good!

2

Stacey

Oct 22, 2024

·

Stayed 1 night

Everything was good but the staff and breakfast was horrible! The breakfast was the worst tasting ever. Not even combinations as a real breakfast would of stayed here again if it wasn’t for this!

10

Marcella

Sep 27, 2025

·

Stayed 2 nights

Staff were super friendly. Hotel was very clean and quiet even though at breakfast you can tell the large amounts of families that were staying. At breakfast, they were constantly monitoring and making sure no food ran out. Wonderful experience and would definitely recommend and visit again

8

jose

Mar 19, 2024

·

Stayed 4 nights

The facility was good, clean, perfect location for Sea World. The only downfall is that breakfast is ALWAYS finishing and “apparently “ the food isn’t restocked. They only serve a certain amount of food and if it finishes before breakfast hours then they WONT restock it. Poor customer service for breakfast. Everything else was great!

10

Theresa

Nov 17, 2025

·

Stayed 2 nights

Bathroom n room was very clean . Kitchen area was clean and had dishes, bowls n silverware. Cups n glasses too. Had a coffee maker n microwave. Great size TV with built in apps. Shower was walk in which was nice.Air conditioner worked great. Lots of drawers n storage. Curtain between beds n couch was a good idea. My used it because he stayed up later than me watching tv. We all decided this will be our go to hotel on our next SA visit. Breakfast was a nice surprise how much there was to choose from. Something for everyone.

6

John

Dec 13, 2024

·

Stayed 8 nights

Breakfast horrible. Frozen eggs, raw sausage, no butter for 2 days, pancake machine making raw items however they were quick to repair. Coffee ran out quite a few times or was cold. Room was great. Main kitchen lady was great. Pool area needs non slip added. Both grand kids slipped and fell. Noise reduction between floors. You could hear every walking step above you. This was our first visit here. Unsure if we would return of not. But most likely would give a second chance.

10

Stephanie

Mar 28, 2025

·

Stayed 1 night

Breakfast had a good assortment.

10

Nancy

Jul 12, 2025

·

Stayed 3 nights

It was a good experience, room clean, and loved the kitchenette. The breakfast had a good variety of foods.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$106
February	$121
March	$155
April	$137
May	$134
June	$151
July	$173
August	$182
September	$101
October	$122
November	$111
December	$102

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $201	15 $242	16	17 $197	18 $164	19 $164
20 $133	21 $143	22 $192	23 $205	24 $177	25 $157	26 $157
27 $129	28 $171	29 $213	30 $164

Su	Mo	Tu	We	Th	Fr	Sa
				1 $147	2 $147	3 $147
4 $158	5 $163	6 $161	7 $165	8 $163	9 $173	10 $171
11 $157	12 $161	13 $161	14 $161	15 $162	16 $174	17 $207
18 $160	19 $182	20 $204	21 $234	22 $236	23 $248	24 $245
25 $157	26 $166	27 $164	28 $164	29 $164	30 $174	31 $175

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About this property

Location

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What guests think

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