23 Palms Suites - Midtown Wynwood

I would not stay here again. After a one-night stay before leaving for a cruise, I was later charged $150 for a “missing couch cushion.” I did not take anything from the unit. When I checked out, the pull-out sofa bed was open and the cushion was placed underneath it. The property sent before-and-after photos showing the couch closed in the second image and claimed the cushion was missing. It would not have been visible because it was underneath the sofa bed. I even marked up their own photo to indicate which section of the couch to open. I asked them to review surveillance footage or provide proof, but there was no meaningful follow-up. Being charged without proper investigation or communication is extremely frustrating. In addition, the property did not feel secure. The front of the unit had an older sliding glass door facing the road that was difficult to lock and appeared easy to force open. The hallways were cluttered, and the main entry gate did not consistently lock. Overall, the condition and security of the property were concerning. Between the questionable charge and the lack of responsiveness, I cannot recommend staying here.

Great communication throughout my stay, and I had a seamless experience.

Property requires a pre check-in process where you have to submit your ID, I submitted a valid FL ID and they rejected it claiming that even though it's a valid US ID, "the system does not accept temporary IDs"; after several days going back and forth with this issue, I requested a refund since it was due to them that I was unable to stay in the property, they rejected my refund request as well claiming they have a "tight cancellation policy"; so basically they did not give me a service but refused to give me back my money as well. The booking platform said they could not do anything either as it's the property's decision to approve or deny refunds. Terrible experience, would just stick to big reliable hotel companies.

Room was neglected shower barely worked. Mildew was visible in the shower and overall just did not appear to be what was advertised.

Great location and great property manager.