Royalton Hideaway Punta Cana, An Autograph Collection All-Inclusive Resort & Casino - Adults Only
343 $US
/nuit
Moyenne pour novembre
Prix pour Royalton Hideaway Punta Cana, An Autograph Collection All-Inclusive Resort & Casino - Adults Only
Sélectionnez les dates pour voir les prix et les disponibilités
343 $US
/nuit
Moyenne pour novembre
Prix moyens mensuels
À Royalton Hideaway Punta Cana, An Autograph Collection All-Inclusive Resort & Casino - Adults Only, les prix par nuit s'élèvent en moyenne à 295 $US pendant le mois le moins cher (septembre) et à 567 $US pendant le mois le plus cher (mars), sur la base des 12 derniers mois.
| Mois | Prix moyen |
|---|---|
| janvier | 459 $US |
| février | 551 $US |
| mars | 567 $US |
| avril | 456 $US |
| mai | 408 $US |
| juin | 359 $US |
| juillet | 344 $US |
| août | 321 $US |
| septembre | 295 $US |
| octobre | 328 $US |
| novembre | 343 $US |
| décembre | 424 $US |
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nov. · 343 $US
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Le plus cher : mars (env. 567 $US)
Le moins cher : septembre (env. 295 $US)
À propos de cet établissement
Rejoignez le spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage, et permettez qu'on prenne soin de vous. N'hésitez surtout pas à profitez des nombreuses infrastructures de loisirs ...
Équipements
Rejoignez le spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage, et permettez qu'on prenne soin de vous. N'hésitez surtout pas à profitez des nombreuses infrastructures de loisirs qui incluent notamment 3 piscines extérieures, une discothèque et un court de tennis extérieur.
Services de l'établissement
Les équipements et services proposés incluent un centre d'affaires, un service de nettoyage à sec / blanchisserie et une réception ouverte 24 h/24. Un parking avec voiturier est disponible dans l'enceinte de l'hébergement.
Repas
Tout est prévu sur place pour régaler vos papilles ! Ne manquez pas la cuisine généreuse de Gourmet Marche, un restaurant qui vous fera découvrir de délicieuses spécialités Cuisine internationale pour le déjeuner et le dîner. Si vous préférez le confort de votre chambre, vous pourrez compter sur un service d'étage 24 h/24 très pratique. Et pour les petits creux, vous trouverez également sur place 2 cafés. Étant donné que l'hébergement propose un bar à la plage et un bar en bord de piscine, vous pouvez vous détendre devant un verre autant de fois que vous le souhaitez. N'hésitez pas non plus à aller vous rafraîchir dans un de ses 14 bars/lounges. Un petit déjeuner buffet gratuit est servi tous les jours de 07 h 00 à 11 h 00.
Chambres
Les 168 chambres climatisées de l'hébergement vous invitent à la détente et comprennent un minibar et une télévision à écran plat. Les chambres sont dotées d'un balcon ou un patio. L'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le reste du monde et votre divertissement est assuré par des chaînes par câble. Une salle de bain privée avec une douche est à votre disposition. Vous y trouvez également des articles de toilette gratuits et un sèche-cheveux.
Emplacement
En choisissant Royalton Hideaway Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only à Punta Cana (Bavaro), vous serez à 1 min en voiture de Plage d'Arena Gorda et à 7 min de Parcours de golf de Punta Blanca.
À proximité
Plage d'Arena Gorda(0.2 miles)
Hard Rock Golf Club à Cana Bay(1.1 miles)
Parcours de golf de Punta Blanca(1.9 miles)
Parc Aquatique Splash(3 miles)
Iberostar Golf Course(3.6 miles)
Plage Arena Blanca(5.5 miles)
Casino Avalon Princess(5.6 miles)
Cocotal Golf and Country Club(5.7 miles)
Plage de Cortecito(6.1 miles)
Plage de Los Corales(7.3 miles)
Plage de Macao(7.6 miles)
Plage El Macao(7.8 miles)
Manati Park Bavaro(7.9 miles)
Centre de Tennis Rafa Nadal Punta Cana(8.4 miles)
République Amusante(8.5 miles)
L'aéroport principal le plus proche est : Aéroport international de Punta Cana (PUJ)(17.4 miles)
Parking
Navette aéroport
Restaurant
Piscine
Centre d'affaires
Service en chambre
Emplacement
Carretera Playa Arena Gorda, Bavaro, Punta Cana, République dominicaine
Plage d'Arena Gorda (0.2 miles)
Hard Rock Golf Club à Cana Bay (1.1 miles)
Parcours de golf de Punta Blanca (1.9 miles)
Parc Aquatique Splash (3 miles)
Iberostar Golf Course (3.6 miles)
Plage Arena Blanca (5.5 miles)
Options de chambre
11
Luxury Room Diamond Club
Détails de la chambre
2 Grands Lits Doubles
1 Très Grand Lit Double
et 1 Canapé-Lit
Couchages 4
409 ft²
Balcon ou terrasseClimatisationWi-Fi (gratuit)Salle de bain privée
11
Luxury Room
Détails de la chambre
1 Très Grand Lit Double
et 1 Canapé-Lit
2 Grands Lits Doubles
Couchages 4
409 ft²
Balcon ou terrasseClimatisationWi-Fi (gratuit)Salle de bain privée
9
Honeymoon Jacuzzi Suite Diamond Club
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
534 ft²
Balcon ou terrasseClimatisationWi-Fi (gratuit)Salle de bain privée
6
Luxury Ocean View Room Diamond Club
Détails de la chambre
1 Très Grand Lit Double
et 1 Canapé-Lit
2 Grands Lits Doubles
Couchages 4
409 ft²
Balcon ou terrasseClimatisationWi-Fi (gratuit)Salle de bain privée
15
Luxury Swim Out Room Diamond Club
Détails de la chambre
1 Très Grand Lit Double
et 1 Canapé-Lit
2 Grands Lits Doubles
Couchages 4
516 ft²
Balcon ou terrasseClimatisationWi-Fi (gratuit)Salle de bain privée
Avis des voyageurs sur Royalton Hideaway Punta Cana, An Autograph Collection All-Inclusive Resort & Casino - Adults Only
7.5
Bien
Basé sur 353 avis vérifiés
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
Au Royalton Hideaway Punta Cana, An Autograph Collection All-Inclusive Resort & Casino - Adults Only, les clients louent le personnel accueillant et les nombreuses activités proposées, mais signalent une propreté inconstante, des chambres vieillissantes et une section réservée aux adultes qui peut sembler limitée au sein du complexe familial plus vaste.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
Au Royalton Hideaway Punta Cana, An Autograph Collection All-Inclusive Resort & Casino - Adults Only, les clients louent le personnel accueillant et les nombreuses activités proposées, mais signalent une propreté inconstante, des chambres vieillissantes et une section réservée aux adultes qui peut sembler limitée au sein du complexe familial plus vaste.
Les majordomes reçoivent fréquemment des éloges, bien que le service global puisse être inégal, avec des expériences lentes ou peu serviables à la réception et des difficultés de communication occasionnelles. L'ensemble tentaculaire offre plusieurs piscines, un accès à la plage et une petite piscine/bar Hideaway, mais la plupart des restaurants et des animations sont partagés avec les familles. Les réservations de restaurant sont un problème récurrent et la qualité de la nourriture varie entre d'excellents établissements spécifiques et des buffets moyens, avec un service en chambre parfois lent ou froid. Attendez-vous à un séjour animé et aux expériences mitigées, avec un personnel exceptionnel, mais avec des compromis en matière de constance.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
Grand complexe hôtelier avec plusieurs piscines, un accès à la plage, de nombreuses activités et un spa ; Hideaway dispose de sa propre petite piscine/bar pour adultes et d'un restaurant, tandis que la plupart des établissements sont partagés avec les familles.
Avis de voyageur à ce sujet
8
JOE
16 janv. 2022
·
A séjourné 1 nuit
This was a great hotel, but perhaps wrongly advertised as adult only. They should be really clear that the adult only section is a small portion of the property and also they should be really clear where the adult only areas are on check in. We only found the adult only pool about 2 hours before we checked out. Otherwise, we had a fantastic stay, great beach, great drinks and fun times.
This was a great hotel, but perhaps wrongly advertised as adult only. They should be really clear that the adult only section is a small portion of the property and also they should be really clear where the adult only areas are on check in. We only found the adult only pool about 2 hours before we checked out. Otherwise, we had a fantastic stay, great beach, great drinks and fun times.
10
Jayla
15 oct. 2025
·
A séjourné 4 nuits
Clean room nice staff i only ate at the buffet but the food was very good i just wish breakfast options were different bar was good drinks were good and strong i love the key card waterproof bracelet they give you to access your room water park was awesome the only thing is check in is at exactly 3 so cant check in and freshen up have to walk around the resort until 3
Clean room nice staff i only ate at the buffet but the food was very good i just wish breakfast options were different bar was good drinks were good and strong i love the key card waterproof bracelet they give you to access your room water park was awesome the only thing is check in is at exactly 3 so cant check in and freshen up have to walk around the resort until 3
6
Christen Leigh
9 juil. 2025
·
A séjourné 9 nuits
Hotel & pools are beautiful. Most staff very nice. Michael Jackson show & spa were amazing! We stayed in late june & beach was full of seaweed. Had we researched this, we would not have went. Every day they rake the seeweed into piles, then push them back into the ocean. The smell was horrible, like rotten fish. We paid to go to Sanoa island & Macao beach which were nicer. The worst part of the hotel is the dining situation which the staff really dont care about. We had a room w/4 people & we traveled w/family in another room of 4. We NEVER got to eat dinner together. You must have cell service bc everyday no matter if your snorkeling, diving, riding a horse, whatever..you must stop & get on your phone at 5pm to book your dinner for the next day. Diamond members get first bookings, hideaway guests (which was us) get 2nd opportunities & we almost always only had options to eat at 9 or 945pm. We begged to be able to eat w/the rest of our family to no avail. HOWEVER the restaurant would ALWAYS have many open tables of 4 or 8! our family absolutely could have ate together! I took pics of all the open tables yet was told repeatedly they could not allow the other 4 people to dine in the same restaurant with us. They have all kinds of people trying to sell you excursions or sign u up for rewards but no one to help book your dinners for the week. I think they prefer everyone to go to buffet. I thought it would be easier ro eat at the 11 rest. They advertise. Aruba & cancun better
Hotel & pools are beautiful. Most staff very nice. Michael Jackson show & spa were amazing! We stayed in late june & beach was full of seaweed. Had we researched this, we would not have went. Every day they rake the seeweed into piles, then push them back into the ocean. The smell was horrible, like rotten fish. We paid to go to Sanoa island & Macao beach which were nicer. The worst part of the hotel is the dining situation which the staff really dont care about. We had a room w/4 people & we traveled w/family in another room of 4. We NEVER got to eat dinner together. You must have cell service bc everyday no matter if your snorkeling, diving, riding a horse, whatever..you must stop & get on your phone at 5pm to book your dinner for the next day. Diamond members get first bookings, hideaway guests (which was us) get 2nd opportunities & we almost always only had options to eat at 9 or 945pm. We begged to be able to eat w/the rest of our family to no avail. HOWEVER the restaurant would ALWAYS have many open tables of 4 or 8! our family absolutely could have ate together! I took pics of all the open tables yet was told repeatedly they could not allow the other 4 people to dine in the same restaurant with us. They have all kinds of people trying to sell you excursions or sign u up for rewards but no one to help book your dinners for the week. I think they prefer everyone to go to buffet. I thought it would be easier ro eat at the 11 rest. They advertise. Aruba & cancun better
10
Cheryl
11 juin 2023
·
A séjourné 6 nuits
The adults only section (Hideaway) was really great! The activity staff and bar staff were very attentive and made our stay lots of fun!
The adults only section (Hideaway) was really great! The activity staff and bar staff were very attentive and made our stay lots of fun!
8
Jace
26 août 2025
·
A séjourné 4 nuits
Something important to know about the property is the Royalton Resorts are all bunched up together, and Hideaway is simply one specific building with its own pool and bar, and also access to a restaurant for Hideaway guests only. The Royalton property is quite huge as a whole, so there is much to see. If you plan on doing an excursion that isn’t offered/sponsored through Royalton, then realize you’ll have to walk a majority of the way back to the front of the property. We had a group of 30, some of which were elderly, and that was not expected, so you see the issue. Other than that, most staff are very nice and wish to give you wonderful service. I couldn’t suggest the hydrotherapy session in the spa enough, definitely prepared me for my travels back home.
Something important to know about the property is the Royalton Resorts are all bunched up together, and Hideaway is simply one specific building with its own pool and bar, and also access to a restaurant for Hideaway guests only. The Royalton property is quite huge as a whole, so there is much to see. If you plan on doing an excursion that isn’t offered/sponsored through Royalton, then realize you’ll have to walk a majority of the way back to the front of the property. We had a group of 30, some of which were elderly, and that was not expected, so you see the issue. Other than that, most staff are very nice and wish to give you wonderful service. I couldn’t suggest the hydrotherapy session in the spa enough, definitely prepared me for my travels back home.
10
Ruben
2 oct. 2025
·
A séjourné 5 nuits
Todo el resort es una maravilla, tienen un sin fin de actividades. Me hospedé en el hideaway solo para adultos, el acceso a la playa, piscina, restaurantes es fácil y rápido. Pero la atención de todo el personal fue la cereza del pastel, en especial la de Smerlin. Ella se encargó de que nos sintiéramos como reynas aquí. Gracias a todo el personal, siempre alegres y atentos! Regresamos a México con muy buen sabor de boca de Punta Cana! Por cierto el mar, zero sargazo, todo espectacular!!
Todo el resort es una maravilla, tienen un sin fin de actividades. Me hospedé en el hideaway solo para adultos, el acceso a la playa, piscina, restaurantes es fácil y rápido. Pero la atención de todo el personal fue la cereza del pastel, en especial la de Smerlin. Ella se encargó de que nos sintiéramos como reynas aquí. Gracias a todo el personal, siempre alegres y atentos! Regresamos a México con muy buen sabor de boca de Punta Cana! Por cierto el mar, zero sargazo, todo espectacular!!
10
Vanna Ngo, Sari Ly
4 avr. 2025
·
A séjourné 7 nuits
I had a great stay at Hideaway. The staff made us feel very welcomed and did everything to make sure we were comfortable. There is so many activities to do everyday so you will never get bored. A lot of people have complained how Hideaway is a small area for adults only whereas Royalton itself is for family - I didn’t find this to be an issue. In fact, I think the fact that there were families staying here made it more fun, considering the amount of events that are available for all ages. All in all, this is the best resort I have stayed it. Special shout out to Vibes Team, the housekeeping and front desk staff for being excellent!!
I had a great stay at Hideaway. The staff made us feel very welcomed and did everything to make sure we were comfortable. There is so many activities to do everyday so you will never get bored. A lot of people have complained how Hideaway is a small area for adults only whereas Royalton itself is for family - I didn’t find this to be an issue. In fact, I think the fact that there were families staying here made it more fun, considering the amount of events that are available for all ages. All in all, this is the best resort I have stayed it. Special shout out to Vibes Team, the housekeeping and front desk staff for being excellent!!
6
Damani
12 août 2025
·
A séjourné 4 nuits
I didn’t appreciate how we paid for adults only but come to find out. It was only adults only where we rest our head at night. The entire facility had children except for where we slept which was the hideaway. That needs to be disclosed because there was a lot of children which we didn’t want to be around. Hence why we chose ADULTS ONLY !
I didn’t appreciate how we paid for adults only but come to find out. It was only adults only where we rest our head at night. The entire facility had children except for where we slept which was the hideaway. That needs to be disclosed because there was a lot of children which we didn’t want to be around. Hence why we chose ADULTS ONLY !
6
Cédric
21 août 2025
·
A séjourné 7 nuits
This hotel is amazing, but this is not a Adult only resort. This is a terrible mistake to mix different customers. We ha ve only a little swimming pool (not to say a bath tube) reserved for adults... But the other activities has been practised with family group. It unfair and dangerous. You serve many alcohol beverage and make party at the same time with different people... But everything is okay for any comfort duties...
This hotel is amazing, but this is not a Adult only resort. This is a terrible mistake to mix different customers. We ha ve only a little swimming pool (not to say a bath tube) reserved for adults... But the other activities has been practised with family group. It unfair and dangerous. You serve many alcohol beverage and make party at the same time with different people... But everything is okay for any comfort duties...
8
Sherry
18 juin 2024
·
A séjourné 4 nuits
The layout of the property was beautiful the pools the beach everything was nice. The food at the buffet could have been better. We tried for reservations at the steak house it was over booked. The rooms are a little dated
The layout of the property was beautiful the pools the beach everything was nice. The food at the buffet could have been better. We tried for reservations at the steak house it was over booked. The rooms are a little dated
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
Les commentaires sont mitigés : beaucoup ont trouvé la propriété et les chambres propres, tandis que plusieurs ont signalé des odeurs de moisi, de la moisissure visible, du linge taché ou usé et une usure des salles de bains.
Avis de voyageur à ce sujet
6
Rene
20 janv. 2025
·
A séjourné 3 nuits
Fiar service - not Cleaning
Fiar service - not Cleaning
8
Danielle
30 nov. 2025
·
A séjourné 5 nuits
We got the swim out room I loved the privacy we got when we didn’t want to be in the main pool. The food was rarely ever hot which made the taste of it subpar. Diamond club you get room service which was nice. Cleaning staff did well maintaining the property. Our butler Jhoenmy was amazing, he helped us with excursions, transportation, luggage pick up and drop off, reservations. You name it and he was on it. Must try the steak house and hibachi for dinner. Dorado for breakfast.
We got the swim out room I loved the privacy we got when we didn’t want to be in the main pool. The food was rarely ever hot which made the taste of it subpar. Diamond club you get room service which was nice. Cleaning staff did well maintaining the property. Our butler Jhoenmy was amazing, he helped us with excursions, transportation, luggage pick up and drop off, reservations. You name it and he was on it. Must try the steak house and hibachi for dinner. Dorado for breakfast.
2
Steven
18 juil. 2023
·
A séjourné 4 nuits
Don’t know if it was the water or the food but got absurdly sick 2 days in out of the 5 days of vacation so wasn’t enjoyable at all. Place wasn’t amazingly clean, so I don’t want to attribute it to the food not being prepared right or just the water if a different country really don’t know but I terms of the staff cleaning rooms they did a good job. Somewhat jaded in this review because I didn’t really get to enjoy the trip due to sickness but the hotel was average overall.
Don’t know if it was the water or the food but got absurdly sick 2 days in out of the 5 days of vacation so wasn’t enjoyable at all. Place wasn’t amazingly clean, so I don’t want to attribute it to the food not being prepared right or just the water if a different country really don’t know but I terms of the staff cleaning rooms they did a good job. Somewhat jaded in this review because I didn’t really get to enjoy the trip due to sickness but the hotel was average overall.
10
Manroop
5 sept. 2025
·
A séjourné 5 nuits
Clean property with friendly staff. Food was good as well.
Clean property with friendly staff. Food was good as well.
10
Anastasia
22 nov. 2025
·
A séjourné 1 nuit
Wonderful hotel, we were very satisfied. The rooms are clean, and the staff are very polite and attentive. Herlyn at the Hideaway reception was very attentive and courteous. 5/5
Wonderful hotel, we were very satisfied. The rooms are clean, and the staff are very polite and attentive. Herlyn at the Hideaway reception was very attentive and courteous. 5/5
4
Hartaje
19 oct. 2025
·
A séjourné 3 nuits
This is a very confusing property. We were staying at the Hideaway via adult only portion of the hotel.. There is no real separation between the adult only and the rest of the property. Basically it’s a wall that separates the pool and then a separate area for lounge chairs for the beach.. aside from one dining facility. All other dining facilities are mixed with the rest of the resort. I arrived late. I was given my room and when I got there, there was a musty smell. The bathroom had mold, and the glass shower door covered in water spots. Luckily they had a room available and they made the switch this room. The bathroom was cleaner. However you can tell that it’s dated paint chips all over the shower railing. The towels are old. My room had no hand towels and a wash cloths until two days after I arrived. My friend asked for hand soap, and as I write, this still have not gotten in their room . The furniture is also dated and looks very used. Given that this was marketed as an upscale luxury autograph collection, Hotel I am very disappointed. The saving grace is the kindness and friendliness of the staff..
This is a very confusing property. We were staying at the Hideaway via adult only portion of the hotel.. There is no real separation between the adult only and the rest of the property. Basically it’s a wall that separates the pool and then a separate area for lounge chairs for the beach.. aside from one dining facility. All other dining facilities are mixed with the rest of the resort. I arrived late. I was given my room and when I got there, there was a musty smell. The bathroom had mold, and the glass shower door covered in water spots. Luckily they had a room available and they made the switch this room. The bathroom was cleaner. However you can tell that it’s dated paint chips all over the shower railing. The towels are old. My room had no hand towels and a wash cloths until two days after I arrived. My friend asked for hand soap, and as I write, this still have not gotten in their room . The furniture is also dated and looks very used. Given that this was marketed as an upscale luxury autograph collection, Hotel I am very disappointed. The saving grace is the kindness and friendliness of the staff..
4
Sophia
29 sept. 2025
·
A séjourné 4 nuits
This was by far the worst resort experience I’ve ever had. The room was disgusting—bugs crawling around and visible mold on the walls and in the bathroom. The smell was unbearable, and it was clear the place hasn’t been properly cleaned or maintained in a long time. What made things even worse was the staff’s response. When we brought up the issues, they acted like it was normal and did nothing to fix the situation. For the price we paid, the conditions were completely unacceptable. If you care about cleanliness, safety, or basic comfort, avoid this resort at all costs. It ruined what should have been a relaxing vacation.
This was by far the worst resort experience I’ve ever had. The room was disgusting—bugs crawling around and visible mold on the walls and in the bathroom. The smell was unbearable, and it was clear the place hasn’t been properly cleaned or maintained in a long time. What made things even worse was the staff’s response. When we brought up the issues, they acted like it was normal and did nothing to fix the situation. For the price we paid, the conditions were completely unacceptable. If you care about cleanliness, safety, or basic comfort, avoid this resort at all costs. It ruined what should have been a relaxing vacation.
4
Carmon
20 juil. 2025
·
A séjourné 2 nuits
The sheets had blood on them and I had to get someone to change them
The sheets had blood on them and I had to get someone to change them
4
Donya
20 nov. 2025
·
A séjourné 5 nuits
I wanted to give this a great review but I just couldn’t. This past weekend my cousin & I stayed at the Royalton Hideaway Punta Cana (Adults only side) for my birthday November 13th-18th. We were also Diamond Club members which included a butler, swim out pool & certain amenities that were strictly exclusive to Diamond Club members. (luxury). Boy was that a lie. It’s not worth it! Upon entry into our room.. it smelled like old water/mildew & mold. I kept smelling an odd smell coming from the AC vent and mentioned it to our butler. He arranged for us to have our rooms switched the next day. Guess what? Same thing in the new room except for this time.. I could actually spot the mold on in the showers. I knew I wasn’t crazy. I kept smelling something but couldn’t quite frankly put my nose on it. At that moment I found it. My cousin kept saying that our sheets on the bed felt wet. The housekeeping manager came & instead of actually fixing the problem.. they painted over it 😒 When you’re a “Diamond Club” member as they put it.. it pretty much means luxury. Not with this place! Diamond club is not worth it I promise. Do not spend your hard earned money with this hotel! Oh yeah, I also wound up SICK with a COLD coming back home from the air quality & mold. They also tried to fake accommodate us/ shut us up with a little 25 minute massage on the day before we were leaving which was like at 4:30pm in the evening and we had dinner reservations at 7:30pm that night.
I wanted to give this a great review but I just couldn’t. This past weekend my cousin & I stayed at the Royalton Hideaway Punta Cana (Adults only side) for my birthday November 13th-18th. We were also Diamond Club members which included a butler, swim out pool & certain amenities that were strictly exclusive to Diamond Club members. (luxury). Boy was that a lie. It’s not worth it! Upon entry into our room.. it smelled like old water/mildew & mold. I kept smelling an odd smell coming from the AC vent and mentioned it to our butler. He arranged for us to have our rooms switched the next day. Guess what? Same thing in the new room except for this time.. I could actually spot the mold on in the showers. I knew I wasn’t crazy. I kept smelling something but couldn’t quite frankly put my nose on it. At that moment I found it. My cousin kept saying that our sheets on the bed felt wet. The housekeeping manager came & instead of actually fixing the problem.. they painted over it 😒 When you’re a “Diamond Club” member as they put it.. it pretty much means luxury. Not with this place! Diamond club is not worth it I promise. Do not spend your hard earned money with this hotel! Oh yeah, I also wound up SICK with a COLD coming back home from the air quality & mold. They also tried to fake accommodate us/ shut us up with a little 25 minute massage on the day before we were leaving which was like at 4:30pm in the evening and we had dinner reservations at 7:30pm that night.
10
Stephanie
17 juil. 2024
·
A séjourné 3 nuits
The property was very clean.
The property was very clean.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les clients apprécient les options avec accès direct à la piscine, l'espace et les lits confortables, mais notent une décoration et des équipements datés, ainsi que des nuisances sonores occasionnelles dues aux murs fins ; certaines chambres offrent de belles vues.
Avis de voyageur à ce sujet
8
Jordan
14 juil. 2024
·
A séjourné 5 nuits
I thought we were getting a King bed with a sofa. We ended up getting 2 queens . Not that big of a deal but still not what we expected . The resort is beautiful. Our Butler was phenomenal. Some bartenders were kinda snobby, but overall good experience
I thought we were getting a King bed with a sofa. We ended up getting 2 queens . Not that big of a deal but still not what we expected . The resort is beautiful. Our Butler was phenomenal. Some bartenders were kinda snobby, but overall good experience
8
Danielle
30 nov. 2025
·
A séjourné 5 nuits
We got the swim out room I loved the privacy we got when we didn’t want to be in the main pool. The food was rarely ever hot which made the taste of it subpar. Diamond club you get room service which was nice. Cleaning staff did well maintaining the property. Our butler Jhoenmy was amazing, he helped us with excursions, transportation, luggage pick up and drop off, reservations. You name it and he was on it. Must try the steak house and hibachi for dinner. Dorado for breakfast.
We got the swim out room I loved the privacy we got when we didn’t want to be in the main pool. The food was rarely ever hot which made the taste of it subpar. Diamond club you get room service which was nice. Cleaning staff did well maintaining the property. Our butler Jhoenmy was amazing, he helped us with excursions, transportation, luggage pick up and drop off, reservations. You name it and he was on it. Must try the steak house and hibachi for dinner. Dorado for breakfast.
2
Amy
26 févr. 2024
·
A séjourné 1 nuit
Didn’t have my room ready during check in. 3pm didn’t have bags so couldn’t change. Around 4:30pm I asked for my bag to change. Missed out on events and still no room. Got into the room around 6pm. I also didn’t get assistance in getting my bags to the 3rd floor since I asked for them to change earlier. Slept and then didn’t know if room service got my order through the TV no answer around midnight. It did show up and some called after I Got through to someone after asking hotels.com and calling the front desk. 2am heard a couple fighting and yelling this went on for awhile called the front desk and someone came and spoke with them around 3am. Didn’t get much sleep. House keeping knocked around 8:30am. Very disappointed and spoke to you and thanks for comping my night. View from room was amazing.
Didn’t have my room ready during check in. 3pm didn’t have bags so couldn’t change. Around 4:30pm I asked for my bag to change. Missed out on events and still no room. Got into the room around 6pm. I also didn’t get assistance in getting my bags to the 3rd floor since I asked for them to change earlier. Slept and then didn’t know if room service got my order through the TV no answer around midnight. It did show up and some called after I Got through to someone after asking hotels.com and calling the front desk. 2am heard a couple fighting and yelling this went on for awhile called the front desk and someone came and spoke with them around 3am. Didn’t get much sleep. House keeping knocked around 8:30am. Very disappointed and spoke to you and thanks for comping my night. View from room was amazing.
6
Amanda Louise
1 août 2025
·
A séjourné 4 nuits
The room was spacious with a comfortable bed, food was ok but I don’t expect fabulous with an all-inclusive. The staff were either great or couldn’t care less. Overall we had a nice stay but wouldn’t go back and wouldn’t recommend it to friends.
The room was spacious with a comfortable bed, food was ok but I don’t expect fabulous with an all-inclusive. The staff were either great or couldn’t care less. Overall we had a nice stay but wouldn’t go back and wouldn’t recommend it to friends.
6
Gena I
1 juil. 2024
·
A séjourné 2 nuits
The property was quiet and safe and very beautiful. What I didn’t like about the property was 1) There were children in the adults only area 2) It was difficult to make dining reservations because they were always booked so we didn’t get to enjoy any of the cuisine on the property 3) We booked a luxury room and it wasn’t luxury 4) We ordered room service and the food arrived cold and not eatable. 5) There could have been more activities on the property.
The property was quiet and safe and very beautiful. What I didn’t like about the property was 1) There were children in the adults only area 2) It was difficult to make dining reservations because they were always booked so we didn’t get to enjoy any of the cuisine on the property 3) We booked a luxury room and it wasn’t luxury 4) We ordered room service and the food arrived cold and not eatable. 5) There could have been more activities on the property.
10
Deirdre J.
19 janv. 2023
·
A séjourné 19 371 nuits
Once you get to the property the staff is very friendly and helpful And there were a lot of people doing a lot of things for us (shuttle to hideaway check in, the person who checked us in, person who took care of us during our stay, and the person who took our bags to the room.) the room was fantastic, the walls were a little thin but that was only a problem when people were talking loudly in the hall. The hideaway section was lovely and there were eating areas that were adults only too which was lovely (first come first serve). I could go on!
Once you get to the property the staff is very friendly and helpful And there were a lot of people doing a lot of things for us (shuttle to hideaway check in, the person who checked us in, person who took care of us during our stay, and the person who took our bags to the room.) the room was fantastic, the walls were a little thin but that was only a problem when people were talking loudly in the hall. The hideaway section was lovely and there were eating areas that were adults only too which was lovely (first come first serve). I could go on!
4
Hartaje
19 oct. 2025
·
A séjourné 3 nuits
This is a very confusing property. We were staying at the Hideaway via adult only portion of the hotel.. There is no real separation between the adult only and the rest of the property. Basically it’s a wall that separates the pool and then a separate area for lounge chairs for the beach.. aside from one dining facility. All other dining facilities are mixed with the rest of the resort. I arrived late. I was given my room and when I got there, there was a musty smell. The bathroom had mold, and the glass shower door covered in water spots. Luckily they had a room available and they made the switch this room. The bathroom was cleaner. However you can tell that it’s dated paint chips all over the shower railing. The towels are old. My room had no hand towels and a wash cloths until two days after I arrived. My friend asked for hand soap, and as I write, this still have not gotten in their room . The furniture is also dated and looks very used. Given that this was marketed as an upscale luxury autograph collection, Hotel I am very disappointed. The saving grace is the kindness and friendliness of the staff..
This is a very confusing property. We were staying at the Hideaway via adult only portion of the hotel.. There is no real separation between the adult only and the rest of the property. Basically it’s a wall that separates the pool and then a separate area for lounge chairs for the beach.. aside from one dining facility. All other dining facilities are mixed with the rest of the resort. I arrived late. I was given my room and when I got there, there was a musty smell. The bathroom had mold, and the glass shower door covered in water spots. Luckily they had a room available and they made the switch this room. The bathroom was cleaner. However you can tell that it’s dated paint chips all over the shower railing. The towels are old. My room had no hand towels and a wash cloths until two days after I arrived. My friend asked for hand soap, and as I write, this still have not gotten in their room . The furniture is also dated and looks very used. Given that this was marketed as an upscale luxury autograph collection, Hotel I am very disappointed. The saving grace is the kindness and friendliness of the staff..
6
Dominique
25 janv. 2024
·
A séjourné 7 nuits
First of I’ve always loved the Royalton resorts .I after trying most of them this one needs some work … .. that being said customer service is definitely a big one … while some of the staff go above and beyond some are completely clueless when is comes to a simple thing as a smile … I do have to say if you plan on visiting go with an open mind and don’t expect too much … I also have to shout out to a few of the staff there that went above and beyond to make some of the our undesirable mishaps better …some of the staff should clearly reconsider the hospitality industry …a big thank you to Jhoenmy our butler you definitely go above and beyond I wish u all the best , Jose Paulino you are an exceptional manager thank you … Fernando at the Dorado you are a gem along with your chef … you made my day with your special meals definitely will be back for that Octopus!! On another note my trip did not start out great a few mishaps along the way but the people mentioned about surely changed it all … Susy Ramos at the hideaway check in you are a breath of fresh thank you for everything. Now I regards to the hotel accommodation.. my suggestion is please renovate your bathrooms the fish bowl sinks are really not needed , the safe in the very tiny closet with the most awkward doors should be on the top shelf not where a person needs to go down on their knees to open it .. the lighting in the rooms are horrible your rooms need some updating blankets for the beds would be nice.
First of I’ve always loved the Royalton resorts .I after trying most of them this one needs some work … .. that being said customer service is definitely a big one … while some of the staff go above and beyond some are completely clueless when is comes to a simple thing as a smile … I do have to say if you plan on visiting go with an open mind and don’t expect too much … I also have to shout out to a few of the staff there that went above and beyond to make some of the our undesirable mishaps better …some of the staff should clearly reconsider the hospitality industry …a big thank you to Jhoenmy our butler you definitely go above and beyond I wish u all the best , Jose Paulino you are an exceptional manager thank you … Fernando at the Dorado you are a gem along with your chef … you made my day with your special meals definitely will be back for that Octopus!! On another note my trip did not start out great a few mishaps along the way but the people mentioned about surely changed it all … Susy Ramos at the hideaway check in you are a breath of fresh thank you for everything. Now I regards to the hotel accommodation.. my suggestion is please renovate your bathrooms the fish bowl sinks are really not needed , the safe in the very tiny closet with the most awkward doors should be on the top shelf not where a person needs to go down on their knees to open it .. the lighting in the rooms are horrible your rooms need some updating blankets for the beds would be nice.
8
Jennifer
28 févr. 2023
·
A séjourné 5 nuits
Loved the Diamond Club, staff and service great. Wish I had gotten the swim up rooms, they seemed fun. Wouldn't recommend the honeymoon suite, Jacuzzi had to be filled by butler. Only used it once, also the balcony of the honeymoon suite overlooked the back of a restaurant and dumpster area. Restaurants were decent, although portions were very small in some cases. W
Loved the Diamond Club, staff and service great. Wish I had gotten the swim up rooms, they seemed fun. Wouldn't recommend the honeymoon suite, Jacuzzi had to be filled by butler. Only used it once, also the balcony of the honeymoon suite overlooked the back of a restaurant and dumpster area. Restaurants were decent, although portions were very small in some cases. W
8
Sherry
18 juin 2024
·
A séjourné 4 nuits
The layout of the property was beautiful the pools the beach everything was nice. The food at the buffet could have been better. We tried for reservations at the steak house it was over booked. The rooms are a little dated
The layout of the property was beautiful the pools the beach everything was nice. The food at the buffet could have been better. We tried for reservations at the steak house it was over booked. The rooms are a little dated
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
Les majordomes sont fréquemment loués pour leur aide exceptionnelle, mais le service est globalement inégal, avec un enregistrement/une réception lents ou peu serviables, un manque de courtoisie occasionnel et des barrières linguistiques qui affectent certaines interactions.
Avis de voyageur à ce sujet
10
Troy
20 juin 2024
·
A séjourné 4 nuits
Hideway at Royalton exceeded my expectations. The hideway is thirty minutes from the airport the ride is pleasant. I was helped by Harrison and Carolina for check-in. Estela in housekeeping is wonderful, she respected my privacy, she and her team always greeted me with a smile. I recommend going the extra mile and paying extra for the Diamond club, an added bonus is a butler. My butler Carolina stole my heart, she is kind. Lovely and attentive. Carolina took care of all our needs including sticking my room with whatever we needed. We were treated with the utmost respect and kindness. Everyone greets you with a smile and is willing to go the extra mile expecting nothing in return The buffet is great, drinks flow freely. I plan on returning next year with my family. Thank you for creating such a warm and welcoming environment for me.
Hideway at Royalton exceeded my expectations. The hideway is thirty minutes from the airport the ride is pleasant. I was helped by Harrison and Carolina for check-in. Estela in housekeeping is wonderful, she respected my privacy, she and her team always greeted me with a smile. I recommend going the extra mile and paying extra for the Diamond club, an added bonus is a butler. My butler Carolina stole my heart, she is kind. Lovely and attentive. Carolina took care of all our needs including sticking my room with whatever we needed. We were treated with the utmost respect and kindness. Everyone greets you with a smile and is willing to go the extra mile expecting nothing in return The buffet is great, drinks flow freely. I plan on returning next year with my family. Thank you for creating such a warm and welcoming environment for me.
6
Tamara
31 mars 2025
·
A séjourné 3 nuits
The staff was not nearly as attentive as I would’ve expected for a 5 star resort! No bellboy to help with bags, lack luster bus boys were just part of it.
The staff was not nearly as attentive as I would’ve expected for a 5 star resort! No bellboy to help with bags, lack luster bus boys were just part of it.
8
Danielle
30 nov. 2025
·
A séjourné 5 nuits
We got the swim out room I loved the privacy we got when we didn’t want to be in the main pool. The food was rarely ever hot which made the taste of it subpar. Diamond club you get room service which was nice. Cleaning staff did well maintaining the property. Our butler Jhoenmy was amazing, he helped us with excursions, transportation, luggage pick up and drop off, reservations. You name it and he was on it. Must try the steak house and hibachi for dinner. Dorado for breakfast.
We got the swim out room I loved the privacy we got when we didn’t want to be in the main pool. The food was rarely ever hot which made the taste of it subpar. Diamond club you get room service which was nice. Cleaning staff did well maintaining the property. Our butler Jhoenmy was amazing, he helped us with excursions, transportation, luggage pick up and drop off, reservations. You name it and he was on it. Must try the steak house and hibachi for dinner. Dorado for breakfast.
4
Oralia
28 mars 2025
·
“Other than the butler, who did an excellent job, the rest of the staff could benefit from better training. We also noticed some suspicious individuals who didn’t seem to belong at the resort. If it weren’t for our amazing group of friends who laughed through it all, the experience wouldn’t have been as enjoyable. The room had issues too — the shower flooded the floor each time we used it, but we made the best of it. Overall, the experience could have been better.”
“Other than the butler, who did an excellent job, the rest of the staff could benefit from better training. We also noticed some suspicious individuals who didn’t seem to belong at the resort. If it weren’t for our amazing group of friends who laughed through it all, the experience wouldn’t have been as enjoyable. The room had issues too — the shower flooded the floor each time we used it, but we made the best of it. Overall, the experience could have been better.”
2
Margaret
14 août 2023
·
A séjourné 3 nuits
Overall the most horrible experience ever. The staff was rude and very disrespectful. Also, traveling from a different country trying to have a wonderful vacation, and encountering this type of treatment was beyond horrible. We were a group of 57 people that came from all around the world for my cousin’s wedding, and every day each one of the family members had a new complaint. I have never been so frustrated and disappointed in my life when it comes to going on vacation. Overall worst experience ever.
Overall the most horrible experience ever. The staff was rude and very disrespectful. Also, traveling from a different country trying to have a wonderful vacation, and encountering this type of treatment was beyond horrible. We were a group of 57 people that came from all around the world for my cousin’s wedding, and every day each one of the family members had a new complaint. I have never been so frustrated and disappointed in my life when it comes to going on vacation. Overall worst experience ever.
6
Amanda Louise
1 août 2025
·
A séjourné 4 nuits
The room was spacious with a comfortable bed, food was ok but I don’t expect fabulous with an all-inclusive. The staff were either great or couldn’t care less. Overall we had a nice stay but wouldn’t go back and wouldn’t recommend it to friends.
The room was spacious with a comfortable bed, food was ok but I don’t expect fabulous with an all-inclusive. The staff were either great or couldn’t care less. Overall we had a nice stay but wouldn’t go back and wouldn’t recommend it to friends.
4
Reynaldo
4 mars 2023
·
A séjourné 1 nuit
Place is great, the food and drinks perfect. But the staff at check-in was horrible there were only one person able to help. After having trouble checking in changing room and giving me no information at the main lobby, the rest was great.
Place is great, the food and drinks perfect. But the staff at check-in was horrible there were only one person able to help. After having trouble checking in changing room and giving me no information at the main lobby, the rest was great.
6
Diane
22 mars 2025
·
A séjourné 6 nuits
Service was not great and most employees did not speak English
Service was not great and most employees did not speak English
8
Gina
13 sept. 2023
·
A séjourné 3 nuits
We had a very relaxing stay at hideaway the staff in the restaurants and all bars were amazing very attentive. Unfortunately the front desk staff were not very helpful. Our luggage was never delivered to our room so my husband had to go and bring it to us after 30 minutes of waiting and calls to the front desk were less than helpful as we were left on hold forever without any answers. Otherwise it was a very relaxing vacation after that incident!
We had a very relaxing stay at hideaway the staff in the restaurants and all bars were amazing very attentive. Unfortunately the front desk staff were not very helpful. Our luggage was never delivered to our room so my husband had to go and bring it to us after 30 minutes of waiting and calls to the front desk were less than helpful as we were left on hold forever without any answers. Otherwise it was a very relaxing vacation after that incident!
10
Edwin
13 oct. 2025
·
A séjourné 4 nuits
Everything was great and our butler Manual was awesome and took care of everything from dinner reservations throughout our stay.
Everything was great and our butler Manual was awesome and took care of everything from dinner reservations throughout our stay.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Hideaway est un bâtiment au sein du complexe Royalton plus vaste ; la propriété est étendue et exige beaucoup de marche, avec un accès facile à la plage et de plus longues distances à parcourir pour les excursions en dehors du Royalton. Plusieurs clients ont décrit le cadre comme calme et sûr.
Avis de voyageur à ce sujet
10
Troy
20 juin 2024
·
A séjourné 4 nuits
Hideway at Royalton exceeded my expectations. The hideway is thirty minutes from the airport the ride is pleasant. I was helped by Harrison and Carolina for check-in. Estela in housekeeping is wonderful, she respected my privacy, she and her team always greeted me with a smile. I recommend going the extra mile and paying extra for the Diamond club, an added bonus is a butler. My butler Carolina stole my heart, she is kind. Lovely and attentive. Carolina took care of all our needs including sticking my room with whatever we needed. We were treated with the utmost respect and kindness. Everyone greets you with a smile and is willing to go the extra mile expecting nothing in return The buffet is great, drinks flow freely. I plan on returning next year with my family. Thank you for creating such a warm and welcoming environment for me.
Hideway at Royalton exceeded my expectations. The hideway is thirty minutes from the airport the ride is pleasant. I was helped by Harrison and Carolina for check-in. Estela in housekeeping is wonderful, she respected my privacy, she and her team always greeted me with a smile. I recommend going the extra mile and paying extra for the Diamond club, an added bonus is a butler. My butler Carolina stole my heart, she is kind. Lovely and attentive. Carolina took care of all our needs including sticking my room with whatever we needed. We were treated with the utmost respect and kindness. Everyone greets you with a smile and is willing to go the extra mile expecting nothing in return The buffet is great, drinks flow freely. I plan on returning next year with my family. Thank you for creating such a warm and welcoming environment for me.
10
Christopher S
17 juil. 2025
·
A séjourné 5 nuits
A lot of pools, not crowded, lots of beach seating and very friendly staff. Our butler Miguel handled our dinner reservations and ensured we had anything we needed. Looking forward to coming back!
A lot of pools, not crowded, lots of beach seating and very friendly staff. Our butler Miguel handled our dinner reservations and ensured we had anything we needed. Looking forward to coming back!
10
shawn
18 août 2024
·
A séjourné 7 nuits
The most amazing staff. You couldn’t ask for better service and kinder people. My only real complaint is the beach. I wish I was made aware before going that I needed water shoes with all of the rocks everywhere.
The most amazing staff. You couldn’t ask for better service and kinder people. My only real complaint is the beach. I wish I was made aware before going that I needed water shoes with all of the rocks everywhere.
6
Christen Leigh
9 juil. 2025
·
A séjourné 9 nuits
Hotel & pools are beautiful. Most staff very nice. Michael Jackson show & spa were amazing! We stayed in late june & beach was full of seaweed. Had we researched this, we would not have went. Every day they rake the seeweed into piles, then push them back into the ocean. The smell was horrible, like rotten fish. We paid to go to Sanoa island & Macao beach which were nicer. The worst part of the hotel is the dining situation which the staff really dont care about. We had a room w/4 people & we traveled w/family in another room of 4. We NEVER got to eat dinner together. You must have cell service bc everyday no matter if your snorkeling, diving, riding a horse, whatever..you must stop & get on your phone at 5pm to book your dinner for the next day. Diamond members get first bookings, hideaway guests (which was us) get 2nd opportunities & we almost always only had options to eat at 9 or 945pm. We begged to be able to eat w/the rest of our family to no avail. HOWEVER the restaurant would ALWAYS have many open tables of 4 or 8! our family absolutely could have ate together! I took pics of all the open tables yet was told repeatedly they could not allow the other 4 people to dine in the same restaurant with us. They have all kinds of people trying to sell you excursions or sign u up for rewards but no one to help book your dinners for the week. I think they prefer everyone to go to buffet. I thought it would be easier ro eat at the 11 rest. They advertise. Aruba & cancun better
Hotel & pools are beautiful. Most staff very nice. Michael Jackson show & spa were amazing! We stayed in late june & beach was full of seaweed. Had we researched this, we would not have went. Every day they rake the seeweed into piles, then push them back into the ocean. The smell was horrible, like rotten fish. We paid to go to Sanoa island & Macao beach which were nicer. The worst part of the hotel is the dining situation which the staff really dont care about. We had a room w/4 people & we traveled w/family in another room of 4. We NEVER got to eat dinner together. You must have cell service bc everyday no matter if your snorkeling, diving, riding a horse, whatever..you must stop & get on your phone at 5pm to book your dinner for the next day. Diamond members get first bookings, hideaway guests (which was us) get 2nd opportunities & we almost always only had options to eat at 9 or 945pm. We begged to be able to eat w/the rest of our family to no avail. HOWEVER the restaurant would ALWAYS have many open tables of 4 or 8! our family absolutely could have ate together! I took pics of all the open tables yet was told repeatedly they could not allow the other 4 people to dine in the same restaurant with us. They have all kinds of people trying to sell you excursions or sign u up for rewards but no one to help book your dinners for the week. I think they prefer everyone to go to buffet. I thought it would be easier ro eat at the 11 rest. They advertise. Aruba & cancun better
8
Larry
24 juil. 2024
·
A séjourné 6 nuits
Nice beach area and property is large and spread out. Buffet area was always fresh food and clean. Did not like the noise created by all the activies and food areas who were competing for your attention.
Nice beach area and property is large and spread out. Buffet area was always fresh food and clean. Did not like the noise created by all the activies and food areas who were competing for your attention.
10
Elisamuel Hernandez
30 mars 2024
·
A séjourné 2 nuits
This hotel was excellent, nice place, the people were courteous. Excellent beach and pools. Definitely we're staying again.
This hotel was excellent, nice place, the people were courteous. Excellent beach and pools. Definitely we're staying again.
8
Jace
26 août 2025
·
A séjourné 4 nuits
Something important to know about the property is the Royalton Resorts are all bunched up together, and Hideaway is simply one specific building with its own pool and bar, and also access to a restaurant for Hideaway guests only. The Royalton property is quite huge as a whole, so there is much to see. If you plan on doing an excursion that isn’t offered/sponsored through Royalton, then realize you’ll have to walk a majority of the way back to the front of the property. We had a group of 30, some of which were elderly, and that was not expected, so you see the issue. Other than that, most staff are very nice and wish to give you wonderful service. I couldn’t suggest the hydrotherapy session in the spa enough, definitely prepared me for my travels back home.
Something important to know about the property is the Royalton Resorts are all bunched up together, and Hideaway is simply one specific building with its own pool and bar, and also access to a restaurant for Hideaway guests only. The Royalton property is quite huge as a whole, so there is much to see. If you plan on doing an excursion that isn’t offered/sponsored through Royalton, then realize you’ll have to walk a majority of the way back to the front of the property. We had a group of 30, some of which were elderly, and that was not expected, so you see the issue. Other than that, most staff are very nice and wish to give you wonderful service. I couldn’t suggest the hydrotherapy session in the spa enough, definitely prepared me for my travels back home.
6
Gena I
1 juil. 2024
·
A séjourné 2 nuits
The property was quiet and safe and very beautiful. What I didn’t like about the property was 1) There were children in the adults only area 2) It was difficult to make dining reservations because they were always booked so we didn’t get to enjoy any of the cuisine on the property 3) We booked a luxury room and it wasn’t luxury 4) We ordered room service and the food arrived cold and not eatable. 5) There could have been more activities on the property.
The property was quiet and safe and very beautiful. What I didn’t like about the property was 1) There were children in the adults only area 2) It was difficult to make dining reservations because they were always booked so we didn’t get to enjoy any of the cuisine on the property 3) We booked a luxury room and it wasn’t luxury 4) We ordered room service and the food arrived cold and not eatable. 5) There could have been more activities on the property.
10
Ruben
2 oct. 2025
·
A séjourné 5 nuits
Todo el resort es una maravilla, tienen un sin fin de actividades. Me hospedé en el hideaway solo para adultos, el acceso a la playa, piscina, restaurantes es fácil y rápido. Pero la atención de todo el personal fue la cereza del pastel, en especial la de Smerlin. Ella se encargó de que nos sintiéramos como reynas aquí. Gracias a todo el personal, siempre alegres y atentos! Regresamos a México con muy buen sabor de boca de Punta Cana! Por cierto el mar, zero sargazo, todo espectacular!!
Todo el resort es una maravilla, tienen un sin fin de actividades. Me hospedé en el hideaway solo para adultos, el acceso a la playa, piscina, restaurantes es fácil y rápido. Pero la atención de todo el personal fue la cereza del pastel, en especial la de Smerlin. Ella se encargó de que nos sintiéramos como reynas aquí. Gracias a todo el personal, siempre alegres y atentos! Regresamos a México con muy buen sabor de boca de Punta Cana! Por cierto el mar, zero sargazo, todo espectacular!!
8
Sherry
18 juin 2024
·
A séjourné 4 nuits
The layout of the property was beautiful the pools the beach everything was nice. The food at the buffet could have been better. We tried for reservations at the steak house it was over booked. The rooms are a little dated
The layout of the property was beautiful the pools the beach everything was nice. The food at the buffet could have been better. We tried for reservations at the steak house it was over booked. The rooms are a little dated
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
Les réservations de restaurant sont un défi récurrent qui pousse souvent les clients vers le buffet ; la qualité de la nourriture varie de très bonne dans certains établissements à des options moyennes ou tièdes, et le service en chambre peut être lent. De nombreux clients ont apprécié les boissons et quelques restaurants exceptionnels.
Avis de voyageur à ce sujet
8
Danielle
30 nov. 2025
·
A séjourné 5 nuits
We got the swim out room I loved the privacy we got when we didn’t want to be in the main pool. The food was rarely ever hot which made the taste of it subpar. Diamond club you get room service which was nice. Cleaning staff did well maintaining the property. Our butler Jhoenmy was amazing, he helped us with excursions, transportation, luggage pick up and drop off, reservations. You name it and he was on it. Must try the steak house and hibachi for dinner. Dorado for breakfast.
We got the swim out room I loved the privacy we got when we didn’t want to be in the main pool. The food was rarely ever hot which made the taste of it subpar. Diamond club you get room service which was nice. Cleaning staff did well maintaining the property. Our butler Jhoenmy was amazing, he helped us with excursions, transportation, luggage pick up and drop off, reservations. You name it and he was on it. Must try the steak house and hibachi for dinner. Dorado for breakfast.
8
Stephen Marc
10 févr. 2023
·
A séjourné 7 nuits
We liked the staff, very friendly and helpful. The rooms are in need of updating. The facilities, (restaurants, pool etc are in good shape. The only thing we were disappointed in, is the food preparation. It was hit and miss with dinners and lunch. No disrespect to the chefs that are there, save (Doronos) really need some Good Chefs. Just not talented enough I'm afraid
We liked the staff, very friendly and helpful. The rooms are in need of updating. The facilities, (restaurants, pool etc are in good shape. The only thing we were disappointed in, is the food preparation. It was hit and miss with dinners and lunch. No disrespect to the chefs that are there, save (Doronos) really need some Good Chefs. Just not talented enough I'm afraid
10
Jayla
15 oct. 2025
·
A séjourné 4 nuits
Clean room nice staff i only ate at the buffet but the food was very good i just wish breakfast options were different bar was good drinks were good and strong i love the key card waterproof bracelet they give you to access your room water park was awesome the only thing is check in is at exactly 3 so cant check in and freshen up have to walk around the resort until 3
Clean room nice staff i only ate at the buffet but the food was very good i just wish breakfast options were different bar was good drinks were good and strong i love the key card waterproof bracelet they give you to access your room water park was awesome the only thing is check in is at exactly 3 so cant check in and freshen up have to walk around the resort until 3
8
Stephanie Ann Van
28 juin 2025
·
A séjourné 5 nuits
Impossible to get any dinner reservations the whole 5 days despite it being an all inclusive resort. The reservations were saved for the guests that were “diamond” and no others were able to get dinner reservations at all. Wry frustrated to pay for an all inclusive resort and not get to dine at any of the restaurants and have to eat the buffet every night for dinner .
Impossible to get any dinner reservations the whole 5 days despite it being an all inclusive resort. The reservations were saved for the guests that were “diamond” and no others were able to get dinner reservations at all. Wry frustrated to pay for an all inclusive resort and not get to dine at any of the restaurants and have to eat the buffet every night for dinner .
6
Christen Leigh
9 juil. 2025
·
A séjourné 9 nuits
Hotel & pools are beautiful. Most staff very nice. Michael Jackson show & spa were amazing! We stayed in late june & beach was full of seaweed. Had we researched this, we would not have went. Every day they rake the seeweed into piles, then push them back into the ocean. The smell was horrible, like rotten fish. We paid to go to Sanoa island & Macao beach which were nicer. The worst part of the hotel is the dining situation which the staff really dont care about. We had a room w/4 people & we traveled w/family in another room of 4. We NEVER got to eat dinner together. You must have cell service bc everyday no matter if your snorkeling, diving, riding a horse, whatever..you must stop & get on your phone at 5pm to book your dinner for the next day. Diamond members get first bookings, hideaway guests (which was us) get 2nd opportunities & we almost always only had options to eat at 9 or 945pm. We begged to be able to eat w/the rest of our family to no avail. HOWEVER the restaurant would ALWAYS have many open tables of 4 or 8! our family absolutely could have ate together! I took pics of all the open tables yet was told repeatedly they could not allow the other 4 people to dine in the same restaurant with us. They have all kinds of people trying to sell you excursions or sign u up for rewards but no one to help book your dinners for the week. I think they prefer everyone to go to buffet. I thought it would be easier ro eat at the 11 rest. They advertise. Aruba & cancun better
Hotel & pools are beautiful. Most staff very nice. Michael Jackson show & spa were amazing! We stayed in late june & beach was full of seaweed. Had we researched this, we would not have went. Every day they rake the seeweed into piles, then push them back into the ocean. The smell was horrible, like rotten fish. We paid to go to Sanoa island & Macao beach which were nicer. The worst part of the hotel is the dining situation which the staff really dont care about. We had a room w/4 people & we traveled w/family in another room of 4. We NEVER got to eat dinner together. You must have cell service bc everyday no matter if your snorkeling, diving, riding a horse, whatever..you must stop & get on your phone at 5pm to book your dinner for the next day. Diamond members get first bookings, hideaway guests (which was us) get 2nd opportunities & we almost always only had options to eat at 9 or 945pm. We begged to be able to eat w/the rest of our family to no avail. HOWEVER the restaurant would ALWAYS have many open tables of 4 or 8! our family absolutely could have ate together! I took pics of all the open tables yet was told repeatedly they could not allow the other 4 people to dine in the same restaurant with us. They have all kinds of people trying to sell you excursions or sign u up for rewards but no one to help book your dinners for the week. I think they prefer everyone to go to buffet. I thought it would be easier ro eat at the 11 rest. They advertise. Aruba & cancun better
10
Ella
30 nov. 2024
·
A séjourné 2 nuits
I really enjoyed this hotel! There are a lot of activities and the food is delicious. The food and drinks here are top notch. I’ve been to many resorts in Punta Cana this one by far has been the best. Will return in the near future!
I really enjoyed this hotel! There are a lot of activities and the food is delicious. The food and drinks here are top notch. I’ve been to many resorts in Punta Cana this one by far has been the best. Will return in the near future!
10
Manroop
5 sept. 2025
·
A séjourné 5 nuits
Clean property with friendly staff. Food was good as well.
Clean property with friendly staff. Food was good as well.
6
Gena I
1 juil. 2024
·
A séjourné 2 nuits
The property was quiet and safe and very beautiful. What I didn’t like about the property was 1) There were children in the adults only area 2) It was difficult to make dining reservations because they were always booked so we didn’t get to enjoy any of the cuisine on the property 3) We booked a luxury room and it wasn’t luxury 4) We ordered room service and the food arrived cold and not eatable. 5) There could have been more activities on the property.
The property was quiet and safe and very beautiful. What I didn’t like about the property was 1) There were children in the adults only area 2) It was difficult to make dining reservations because they were always booked so we didn’t get to enjoy any of the cuisine on the property 3) We booked a luxury room and it wasn’t luxury 4) We ordered room service and the food arrived cold and not eatable. 5) There could have been more activities on the property.
8
Jennifer
28 févr. 2023
·
A séjourné 5 nuits
Loved the Diamond Club, staff and service great. Wish I had gotten the swim up rooms, they seemed fun. Wouldn't recommend the honeymoon suite, Jacuzzi had to be filled by butler. Only used it once, also the balcony of the honeymoon suite overlooked the back of a restaurant and dumpster area. Restaurants were decent, although portions were very small in some cases. W
Loved the Diamond Club, staff and service great. Wish I had gotten the swim up rooms, they seemed fun. Wouldn't recommend the honeymoon suite, Jacuzzi had to be filled by butler. Only used it once, also the balcony of the honeymoon suite overlooked the back of a restaurant and dumpster area. Restaurants were decent, although portions were very small in some cases. W
8
Sherry
18 juin 2024
·
A séjourné 4 nuits
The layout of the property was beautiful the pools the beach everything was nice. The food at the buffet could have been better. We tried for reservations at the steak house it was over booked. The rooms are a little dated
The layout of the property was beautiful the pools the beach everything was nice. The food at the buffet could have been better. We tried for reservations at the steak house it was over booked. The rooms are a little dated
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Résumé généré par l'IA basé sur les avis récents des voyageurs
10
U
27 juil. 2026
·
A séjourné 7 nuits
Juan,Vanessa,Christopher,joesmerlyn are the best.the best attention to details and the needs of the ones staying.pool is clean rooms are clean food is awesome!!!. I this is one of the best royalton hotels in DR
Juan,Vanessa,Christopher,joesmerlyn are the best.the best attention to details and the needs of the ones staying.pool is clean rooms are clean food is awesome!!!. I this is one of the best royalton hotels in DR
2
Reginald
14 juil. 2026
·
A séjourné 4 nuits
I went to the same resort, but in Jamaica, the people were just way nicer and I also had a butler at both locations. Literally, Night and Day from Jamaica Butler service was not worth paying for it in Punta Cana. Also I booked a ride to and from the airport through Expedia the ride from the airport never showed up and it cost me another $40 however they did pick me up on the way back to the airport but I’m still out of $40 also I paid for a check bag ahead of time on the way back to Chicago get to the airport. They can’t find it even though the money is gone out of my account so I had to spend another $59 also any activities that they had planned nothing started on time or it didn’t start at all. We’re out waiting for a barbecue to start that never happened. Horrible trip. I’m never going back there.
I went to the same resort, but in Jamaica, the people were just way nicer and I also had a butler at both locations. Literally, Night and Day from Jamaica Butler service was not worth paying for it in Punta Cana. Also I booked a ride to and from the airport through Expedia the ride from the airport never showed up and it cost me another $40 however they did pick me up on the way back to the airport but I’m still out of $40 also I paid for a check bag ahead of time on the way back to Chicago get to the airport. They can’t find it even though the money is gone out of my account so I had to spend another $59 also any activities that they had planned nothing started on time or it didn’t start at all. We’re out waiting for a barbecue to start that never happened. Horrible trip. I’m never going back there.
10
Monica
12 juil. 2026
·
A séjourné 5 nuits
Great place to stay at!!
Great place to stay at!!
4
Anita
8 juil. 2026
·
A séjourné 4 nuits
The room was not prepared when we arrived and I had to go to find the house keepers for face tissue. They took the towels and never replaced it. The house keepers are 0 out of 5. Staff was very friendly, breakfast was good bar was excellent
The room was not prepared when we arrived and I had to go to find the house keepers for face tissue. They took the towels and never replaced it. The house keepers are 0 out of 5. Staff was very friendly, breakfast was good bar was excellent
4
Bradley
6 juil. 2026
·
A séjourné 3 nuits
Well first off we booked the honeymoon suite which includes a jacuzzi, well the jacuzzi didnt work instead it almost flooded the whole room our butler wasn’t willing to do nothing about it besides sending someone to clean it and letting us know we wouldn’t be able to use it , That was until I showed him some character and frustration that we got moved to another room and offered a lobster for dinner also , we had the ladies that clean come in the room at the most random time in one one of the ladies came in like at 7am when I was laying in the bed without any type of clothes she didn’t knock or anything and we didn’t have a sign to get the room serviced in the door either which was uncomfortable besides that pool very nice , beach pretty clean , Food a solid 7/10 for a foreigner probably a 4/10 But yea the staff and management were a good headache
Well first off we booked the honeymoon suite which includes a jacuzzi, well the jacuzzi didnt work instead it almost flooded the whole room our butler wasn’t willing to do nothing about it besides sending someone to clean it and letting us know we wouldn’t be able to use it , That was until I showed him some character and frustration that we got moved to another room and offered a lobster for dinner also , we had the ladies that clean come in the room at the most random time in one one of the ladies came in like at 7am when I was laying in the bed without any type of clothes she didn’t knock or anything and we didn’t have a sign to get the room serviced in the door either which was uncomfortable besides that pool very nice , beach pretty clean , Food a solid 7/10 for a foreigner probably a 4/10 But yea the staff and management were a good headache
Politiques de l’établissement
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Prix pour les dates à venir
novembre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
décembre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
Moins cher
Plus cher
Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.
Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
- 2026-11-10: 212.09928USD
- 2026-11-11: 255.80113352893065USD
- 2026-11-12: 272.2433314046631USD
- 2026-11-13: 255.29045008666992USD
- 2026-11-14: 305.84993346240236USD
- 2026-11-15: 304.76305547021485USD
- 2026-11-16: 271.263816USD
- 2026-11-17: 222.146088USD
- 2026-11-18: 223.5844196282959USD
- 2026-11-19: 270.57453558325193USD
- 2026-11-20: 306.46174520581053USD
- 2026-11-21: 306.46174520581053USD
- 2026-11-22: 286.87695598901365USD
- 2026-11-23: 289.89462313256837USD
- 2026-11-24: 231.91969458142088USD
- 2026-11-25: 231.1193893597412USD
- 2026-11-26: 286.87695598901365USD
- 2026-11-27: 289.87653348193356USD
- 2026-11-28: 229.960272USD
- 2026-11-29: 367.71411986645506USD
- 2026-11-30: 339.5674070229492USD
- 2026-12-01: 339.5959893522949USD
- 2026-12-02: 231.91969458142088USD
- 2026-12-03: 231.91969458142088USD
- 2026-12-04: 231.91969458142088USD
- 2026-12-05: 605.7330757207031USD
- 2026-12-06: 520.0153513557128USD
- 2026-12-07: 400.012628967041USD
- 2026-12-08: 276.7848046274414USD
- 2026-12-09: 273.289413998291USD
- 2026-12-10: 273.32750105932615USD
- 2026-12-11: NO DATA
- 2026-12-12: 355.3437286062012USD
- 2026-12-13: 296.5254510036621USD
- 2026-12-14: 240.1932569128418USD
- 2026-12-15: 273.32750105932615USD
- 2026-12-16: 273.289413998291USD
- 2026-12-17: 273.289413998291USD
- 2026-12-18: 321.9569106936035USD
- 2026-12-19: NO DATA
- 2026-12-20: 306.46174520581053USD
- 2026-12-21: 304.76305547021485USD
- 2026-12-22: 304.76305547021485USD
- 2026-12-23: 323.02886727905275USD
- 2026-12-24: 455.5558281262207USD
- 2026-12-25: NO DATA
- 2026-12-26: NO DATA
- 2026-12-27: 524.0259733901368USD
- 2026-12-28: NO DATA
- 2026-12-29: 620.5199853955078USD
- 2026-12-30: NO DATA
- 2026-12-31: NO DATA
- 2027-01-01: NO DATA
- 2027-01-02: NO DATA
- 2027-01-03: 336.05873020971677USD
- 2027-01-04: 321.7498506247559USD
- 2027-01-05: 339.5674070229492USD
- 2027-01-06: 360.7195571557617USD
- 2027-01-07: 360.7195571557617USD
- 2027-01-08: NO DATA
- 2027-01-09: 309.75917169213864USD
- 2027-01-10: 339.5959893522949USD
Le personnel de la réception vous accueillera sur place. Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique.
L’enregistrement doit être effectué par une personne âgée d’au moins 18 ans.
- Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
- Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
- Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
- Cet hébergement accepte les cartes de crédit ; espèces non acceptées
- Une partie de l’eau est réutilisée grâce à un système de recyclage des eaux usées.
- Cet hébergement comprend le dispositif de sécurité suivant : un détecteur de fumée
- Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.
- Veuillez noter que les normes culturelles et les règles pour les voyageurs peuvent différer selon le pays et l'hébergement. Les règles mentionnées sont fournies par l'hébergement
- Les clients de cet établissement ont accès au Royalton Punta Cana et au Royalton Splash Punta Cana pendant leur séjour.
- Les enfants de 18 ans et moins ne sont pas admis dans cet hébergement réservé aux adultes.
Équipements populaires
Parking
Navette aéroport
Restaurant
Piscine
Centre d'affaires
Service en chambre
Activités
Piscine
Courts de tennis
Plage privée
Jardin
Plage (à proximité)
Piscine extérieure
Pool (Seasonal Outdoor)
Terrasse
Fitness Center (nearby)
Parking
Parking
Navette aéroport
Parking gratuit
Parking Onsite
Général
Service en chambre
Restaurant
Chambres non-fumeurs
Jacuzzi/Bain à remous
Massage
Spa et centre de bien-être
Services
Centre d'affaires
Ménage
Salle de banquet
Consigne à bagage
24-Hour Front Desk
Concierge Services
Connexion Internet
Wi-fi gratuit