Name: TownePlace Suites San Antonio Northwest at The RIM
Address: 17934 La Cantera Parkway, Forest Crest, San Antonio, Texas, United States of America, San Antonio, Texas, US
Price range: $103–$254 per night
Rating: 9.23

What guests think

At TownePlace Suites San Antonio Northwest at The RIM, travelers often praise the clean, modern rooms, friendly staff, and highly convenient location near shops, restaurants, and attractions, while a few note housekeeping inconsistencies and occasional noise or maintenance quirks.

Many guests appreciate the spacious layouts and in room kitchenettes suited to longer stays. Breakfast receives generally positive feedback, with healthy options, though some find it basic. Overall, a practical base for visiting this part of San Antonio.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests note a modern property with a small bar/happy hour, and some appreciate visible parking security. Not enough consistent feedback on other facilities.

Related guest reviews

10

Jon

Jul 13, 2023

·

Stayed 1 night

We have stayed her multiple times. Convenient location when we are in town. Plenty of dining and shopping options in the area. They had a security guard walking the parking lot during the night. Room was clean and staff was friendly. Easy check in and check out.

10

Anthony Eric Borradaile

Jan 20, 2024

·

Stayed 2 nights

Very nice and modern property with an excellent happy hour.

10

doreen

Feb 10, 2023

·

Stayed 1 night

We really enjoyed our stay. The small kitchen area was great and well stocked. The only thing I missed was a hot tub. I would stay here again.

8

Sonia

Apr 24, 2023

·

Stayed 1 night

Security at parking entrance in the evening. Room had a full size fridge.

10

Gary

Nov 29, 2023

·

Stayed 3 nights

Very friendly staff, nice facilities, good location.

6

Thomas

Sep 4, 2023

·

Stayed 2 nights

I wanted to like this place because it’s very convenient to dining and six flags. Staff was super nice and it’s new. But I had to take off a star since the AC was set on the floor and to blow forward not up, this ensured one person was always freezing and trying to sleep having the loud ac constantly blowing on them. Secondly they had a big fireplace going outside in the middle of a Texas summer. I mean this is just crazy wasteful and environmentally unfriendly. I asked them to switch off and they said it’s policy to keep it on. Yeah. 95 degrees outside and they are burning a fire pit. So dropped a star for that too.

10

John

Jun 8, 2025

·

Stayed 7 nights

On arrival, Connor at the front desk couldn’t have been nicer. Our check in went smoothly:) Breakfast was good, staff here also very accommodating. Ben, who was the evening front desk staff was courteous and extremely helpful with everything. Jessica who was bar tending was lovely. I must say that the beds here were great!! Love Marriott Hotels !!

10

Juan

Nov 25, 2023

·

Stayed 1 night

The property is very modern and clean. It is very clean. The breakfast was very basic but good quality.

6

Marie

Dec 22, 2024

·

Stayed 1 night

Now property. But we are on a long distance travel and pulled off the road for an extra 1/2 day to work. The hotel’s WiFi is off line (and has been for days) which we were not told at check in. We spend 1 1:2 hour on the phone with someone who tried to tell us that there was a different issue when they could have rebooted the router and we could have gotten online. We are very disappointed and irritated with this. We lost a half day driving and were unable to work. Not ok. In this day and age internet is critical not optional.

10

Said

Jun 24, 2025

·

Stayed 1 night

Great amenities, clean hotel, and amazing breakfast. EV charging also available made it better.

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Cleanliness

Cleanliness is frequently praised, but recurring complaints cite housekeeping lapses on arrival, missed service during stays, and occasional pet or hallway odors.

Related guest reviews

4

Ivan

Jul 28, 2024

·

Stayed 4 nights

Because of the hotel being pet-friendly the hallway of the second floor smelled like animal and kind of like animal waste.

10

Jason

Oct 26, 2025

·

Stayed 1 night

The hotel was clean and up kept. The bed was comfy.

10

Catherine

Jan 9, 2024

·

Stayed 4 nights

Room was super clean, staff was great and it’s a great area. It’s my preferred location to stay at when I frequent SA. Stayed here multiple times.

8

Gilbert

Jan 26, 2025

·

Stayed 5 nights

I was there for 5 days, I was only offered to have my room cleaned until the fifth day I was there.

6

David

Jun 9, 2023

·

Stayed 1 night

The room was not clean and the microwave and refrigerator when we arrive was dirty. Other than that the facility was what I expected .

10

Mark

Oct 9, 2025

·

Stayed 3 nights

Breakfast had healthy options. Area is within walking distance to shopping, and restaurants. Staff super friendly and accommodating. Room was very clean

6

Edna Mireya

Aug 8, 2025

·

Stayed 1 night

my room smells so much a dogs urine and in the sofa was dogs hairs

8

KEVIN

Feb 26, 2025

·

Stayed 4 nights

Our stay for a family of 4 at TownePlace Suites was enjoyable, and the location is extremely convenient. The staff was very helpful and accommodating. However, we did feel that the housekeeping could be improved, as the room had a slightly stuffy atmosphere upon arrival. Overall good hotel!

8

Otishia

Dec 8, 2024

·

Stayed 1 night

Decent stay. The pull out sofa had a ton of food crumbs in it when we let it out to make the bed.

6

Pedro

Jul 27, 2023

·

Stayed 2 nights

Bad first impression. While hotel is in a very nice location in town and it's a fairly new hotel, our first impression of room cleanliness left us in disappointment. The issue was that the sheets in the bed had not be changed from prior usage. There was plenty of human hair from previous occupier left behind. The room could have been cleaned better. Additionally, shower design was awkward, leaving the main bathroom floor wet since there was no shower door. Shower head was awful as well. The good was the prompt attention to correct the issue by the shift manager. Another plus was the breakfast and the dinning area. Check in staff were also pleasant and professional. Overall, I'd recommend better attention to detail for cleanliness to ensure visitors enjoy their stay. First impressions always make a difference.

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Rooms

Rooms are often spacious, comfortable, and well equipped with kitchenettes and full size fridges. Some guests report thin walls and maintenance or design issues like leaky or doorless showers, sticking doors, or awkward AC placement.

Related guest reviews

10

Jerry

Sep 19, 2025

·

Stayed 1 night

Nice and roomy. Comfortable to spread out and be close to good restaurants, etc. Definitely plan to stay again.

10

Vigdis

Jul 12, 2025

·

Stayed 2 nights

I would ask future guests to double check the door handle in their rooms. We experienced that it got stuck between the bedroom and living room. It wasn't a big problem for us. We are letting you know in case other travelers may be unfortunate enough to lock someone in who can't get out on their own.

8

Sonia

Apr 24, 2023

·

Stayed 1 night

Security at parking entrance in the evening. Room had a full size fridge.

10

Stephen S

Oct 30, 2024

·

Stayed 2 nights

We loved this hotel! The beds we so comfy and it was super clean and had plenty of room!! Will be back for sure!

10

sara k

Mar 24, 2025

·

Stayed 1 night

Overall this is a very nice hotel- clean, very friendly service and a great breakfast! My only complaint is that the walls seem thin as we could hear our noisy neighbors.

10

Elizabeth

May 1, 2024

·

Stayed 1 night

Staff was friendly but professional. The rooms were large and equipped with more appliances than I expected. It just had a homey feel.

4

JULIE

Feb 20, 2023

·

Stayed 2 nights

The property was rather new. Shower design was modern, but didn’t have a shower door so it was cold. And water got all over the bathroom floor.

10

Santos Garcia

May 14, 2023

·

Stayed 1 night

Location was great, clean with excellent space in the room. Everything you need to make yourself at home. We will return.

6

Melanie

Oct 14, 2025

·

Stayed 2 nights

The room was small for having a king bed in there so we felt cramped with our dog. The breakfast was decent. Hotel was close to shops & restaurants. Next time I would request 2 queen beds so we would hopefully get a more spacious room.

10

Robin

Jul 26, 2025

·

Stayed 4 nights

I have a new favorite hotel in San Antonio. The rooms are spacious and include a refrigerator, hot plate, mini-dishwasher, and the plates and utensils that make a longer stay more comfortable. The place was super-clean and at check-in, they asked how frequently I'd like the room refreshed. Why doesn't everyone do this? Exceptional - and my new go-to stay when I'm in San Antonio!

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Service

Service is widely described as friendly, accommodating, and professional with smooth check ins. A few guests report delayed assistance, unfulfilled housekeeping requests, or difficulty resolving issues such as Wi Fi or disruptive guests.

Related guest reviews

10

Jon

Jul 13, 2023

·

Stayed 1 night

We have stayed her multiple times. Convenient location when we are in town. Plenty of dining and shopping options in the area. They had a security guard walking the parking lot during the night. Room was clean and staff was friendly. Easy check in and check out.

2

Saul

Aug 1, 2024

·

Stayed 1 night

The hotel was filled with construction workers partying with loud music in the parking lot, common areas, hallways and some rooms. A prostitute kept slamming out room’s door looking for a guy. I called front desk and the issues didn’t stop until 2 p.m. I do not recommend this hotel for families with children.

10

Dawn

May 11, 2023

·

Stayed 2 nights

Modern hotel. Clean. Easy check in. Staff was friendly and professional. Located near shopping, restaurants, and walking path.

10

Robert

Sep 4, 2023

·

Stayed 1 night

Great staff and very friendly!

4

Amber

Jun 25, 2024

·

Stayed 11 nights

Had to wait 30 minutes to check on because nobody was at the desk or would answer the phone. This also made me feel unsafe because nobody was near the entrance door and people were walking in and out

10

chris

Dec 18, 2024

·

Stayed 3 nights

The staff here is always great. Tons of food options within walking distance, while still being in a nice quiet neighborhood.

10

John

Jun 8, 2025

·

Stayed 7 nights

On arrival, Connor at the front desk couldn’t have been nicer. Our check in went smoothly:) Breakfast was good, staff here also very accommodating. Ben, who was the evening front desk staff was courteous and extremely helpful with everything. Jessica who was bar tending was lovely. I must say that the beds here were great!! Love Marriott Hotels !!

10

Mark

Oct 9, 2025

·

Stayed 3 nights

Breakfast had healthy options. Area is within walking distance to shopping, and restaurants. Staff super friendly and accommodating. Room was very clean

10

Bentura

May 3, 2024

·

Stayed 2 nights

Great property to stay at and staff are amazing

6

Marie

Dec 22, 2024

·

Stayed 1 night

Now property. But we are on a long distance travel and pulled off the road for an extra 1/2 day to work. The hotel’s WiFi is off line (and has been for days) which we were not told at check in. We spend 1 1:2 hour on the phone with someone who tried to tell us that there was a different issue when they could have rebooted the router and we could have gotten online. We are very disappointed and irritated with this. We lost a half day driving and were unable to work. Not ok. In this day and age internet is critical not optional.

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Location

Very convenient and walkable for The RIM, near shops, restaurants, and Six Flags; several mention the area feels safe and quiet.

Related guest reviews

10

Jerry

Sep 19, 2025

·

Stayed 1 night

Nice and roomy. Comfortable to spread out and be close to good restaurants, etc. Definitely plan to stay again.

10

Javier

Dec 31, 2024

·

Stayed 1 night

Right near a lot of entertainment venues, all within 10 minutes of driving.

8

amal

Oct 7, 2025

·

Stayed 2 nights

Walkable to shopping area

10

CESAR

Feb 4, 2024

·

Stayed 2 nights

Close to shopping centers, movies, restaurants, everything in minutes distance.

10

Mario

Nov 21, 2025

·

Stayed 4 nights

Nice location

8

Joe

Aug 12, 2025

·

Stayed 2 nights

close to shopping and entertainment

10

Brianna

Feb 8, 2024

·

Stayed 2 nights

Very quiet area and excellent staff!! Shops in close proximity to the hotel so easy to shop around!!! Highly recommend, will definitely stay here again!!!

10

Mark

Oct 9, 2025

·

Stayed 3 nights

Breakfast had healthy options. Area is within walking distance to shopping, and restaurants. Staff super friendly and accommodating. Room was very clean

6

Melanie

Oct 14, 2025

·

Stayed 2 nights

The room was small for having a king bed in there so we felt cramped with our dog. The breakfast was decent. Hotel was close to shops & restaurants. Next time I would request 2 queen beds so we would hopefully get a more spacious room.

10

IGNACIO

Aug 30, 2025

·

Stayed 1 night

Convenient location to enjoy the rim and stay the night

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Dining

Breakfast is generally good and sometimes features healthy options, though others describe it as basic or average and suggest improvements.

Related guest reviews

10

Ricardo

Sep 8, 2024

·

Stayed 2 nights

Very clean friendly staff great breakfast!!

10

SIMON HIRAM VARGAS

Apr 10, 2024

·

Stayed 1 night

Just need to improve the breakfast

10

John

Jun 8, 2025

·

Stayed 7 nights

On arrival, Connor at the front desk couldn’t have been nicer. Our check in went smoothly:) Breakfast was good, staff here also very accommodating. Ben, who was the evening front desk staff was courteous and extremely helpful with everything. Jessica who was bar tending was lovely. I must say that the beds here were great!! Love Marriott Hotels !!

10

William

May 22, 2023

·

Stayed 2 nights

Great service over the phone and at check-in. The breakfast bar was awesome.

10

Mark

Oct 9, 2025

·

Stayed 3 nights

Breakfast had healthy options. Area is within walking distance to shopping, and restaurants. Staff super friendly and accommodating. Room was very clean

6

Melanie

Oct 14, 2025

·

Stayed 2 nights

The room was small for having a king bed in there so we felt cramped with our dog. The breakfast was decent. Hotel was close to shops & restaurants. Next time I would request 2 queen beds so we would hopefully get a more spacious room.

8

Lori

Jun 29, 2024

·

Stayed 4 nights

The bed was very comfortable. Kitchen area was great, staff was friendly. Breakfast was average and the shower leaked and made a puddle on the bathroom floor. We absolutely enjoyed our stay here!

10

Juan

Nov 25, 2023

·

Stayed 1 night

The property is very modern and clean. It is very clean. The breakfast was very basic but good quality.

10

Said

Jun 24, 2025

·

Stayed 1 night

Great amenities, clean hotel, and amazing breakfast. EV charging also available made it better.

8

Gabrielle

Feb 20, 2023

·

Stayed 1 night

This is my go-to hotel for when I stay in San Antonio for work. Beautiful room, great staff, and a really awesome free breakfast. My one complaint was that apparently the person in the room before me had had a dog and there was dog hair coating the desk chair and desk which gave me really bad allergies even after I cleaned it up.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$122
February	$129
March	$161
April	$144
May	$145
June	$140
July	$148
August	$136
September	$135
October	$144
November	$132
December	$129

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $199	19 $216
20 $176	21 $228	22 $213	23 $202	24 $145	25 $159	26 $191
27 $125	28 $141	29 $130	30 $103

Su	Mo	Tu	We	Th	Fr	Sa
				1 $105	2 $147	3 $169
4 $103	5 $164	6 $188	7 $179	8 $189	9 $254	10 $254
11 $121	12 $165	13 $179	14 $212	15 $169	16 $228	17 $242
18 $117	19 $150	20 $156	21 $159	22 $170	23 $185	24 $212
25 $123	26 $155	27 $170	28	29 $165	30 $161	31 $181

TownePlace Suites San Antonio Northwest at The RIM

Prices for TownePlace Suites San Antonio Northwest at The RIM

Monthly average prices

About this property

Location

Room options

Studio, 2 Queen Beds

Studio, 1 King Bed with Sofa Bed

Studio, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

Suite, 1 Bedroom

Suite, 1 Bedroom (Hearing Accessible)

Studio, 1 King Bed with Sofa Bed (Mobility Hearing Accessible, Tub)

Studio, 1 King Bed with Sofa Bed (Mobility Accessible, Tub)

Studio, 2 Queen Beds (Hearing Accessible)

Suite, 1 Bedroom (Mobility Accessible, Roll-In Shower)

Studio, 1 King Bed with Sofa Bed (Hearing Accessible)

Guest reviews of TownePlace Suites San Antonio Northwest at The RIM

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about TownePlace Suites San Antonio Northwest at The RIM

Prices for upcoming dates