Name: The St. Regis Chicago
Address: 401 East Upper Wacker Drive, Lakeshore East, Chicago, Illinois, United States of America, Chicago, Cook County, US
Price range: $737–$3,482 per night
Rating: 8.9

What guests think

The St. Regis Chicago earns high marks for modern rooms with striking views, a convenient location near shopping and attractions, and warm, attentive staff, while some reviews note occasional service hiccups and housekeeping inconsistencies.

Facilities stand out, with a well-equipped gym, a well-liked spa, a pool, and a complimentary house car noted as especially useful. Dining draws strong compliments for Miru and Tre Dita, though a few guests reported slow restaurant service and underwhelming room service breakfast. A small number mentioned hallway noise or in-room maintenance issues, and a couple questioned value for the price. Overall, it suits travelers seeking a high-end, design-forward hotel experience.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests highlight a well-equipped gym, a well-liked spa, a pool, and the complimentary house car service.

Related guest reviews

10

Donald

Mar 24, 2024

·

This place is perfect. Great restaurant at Miru, staff is excellent, location is perfect, room is awesome, gym is huge and perfectly appointed, spa is top notch. This hotel should be in the 9.5 rating level and it probably will be soon enough.

8

Alfred

May 2, 2025

·

Stayed 1 night

Upon arrival there was a bit of confusion with our room not being ready but staff was quick to accommodate us with a 50$ credit to our room. Overall our stay was wonderful my kids loved the rooftop views, the pool and I loved the gym.

8

Richard

Aug 6, 2023

·

Stayed 3 nights

The hotel is in a brand new tower but on the low floors - staff is accommodating and friendly - laundry service took twice as long as advertised but still charged in full. House car was a nice perk, location is good.

10

Franz

Jun 26, 2024

·

Stayed 1 night

Excellent experience. Fabulous spa and Tre Dita was extraordinary. The glass wall is amazing in the restaurant complimenting the exceptionally good food.

10

Thomas

Sep 24, 2024

·

Stayed 1 night

My brother George and his fiancé Pam were married in the hotel Sunday evening. My girlfriend Stephanie and I needed to buy some proper clothes for this occasion before. The staff provided a driver, Arthur, who took us to and from the Miracle mile to shop just in time for the wedding. My brother had a very joyful celebration and the entire experience was excellent!!! Best wishes for St. Regis and Staff! The next morning we tried out the workout facility and enjoyed exercising together while looking over the Chicago river and Lake Michigan. We loved it! Tom & Stephanie

10

davy

Oct 9, 2023

·

Stayed 3 nights

What a gorgeous property. Rooms are super contemporary and absolutely spotless. The complementary house car is a killer amenity to have as a visitor. Chauffeured in a very high end Range Rover by a very professional staff member is one of the best parts. We tried Miru for breakfast and experienced one of the best pancakes I've ever tasted. The only part I would change is the large window that connects the bedroom from the bathroom. Not the best idea if traveling with a family. I still highly recommend in terms of location, value, and quality.

10

merlin

Feb 16, 2025

·

Stayed 1 night

We had an amazing experience with Oscar, the hotel driver. From the very beginning, he was incredibly attentive, kind, and professional. He made us feel comfortable and safe throughout the entire ride, always willing to assist with our needs and ensuring we received the best service possible. His friendly attitude and excellent service truly made a difference in our stay. We highly recommend him and sincerely appreciate his outstanding hospitality!

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AI-generated summary based on recent guest reviews

Cleanliness

Many describe the hotel and rooms as very clean or spotless, but some report housekeeping delays, missed replenishments, dirty common areas, and smudged windows.

Related guest reviews

10

Meghan

Aug 10, 2024

·

Stayed 5 nights

Absolutely perfect! We arrived really late and the front desk was amazing checking us in with an unplanned late night arrival. Housekeeping was the best. Turn down service was much appreciated and hard to find lately. We will definitely stay here for all our Chicago trips. Spacious room with walk in closet- perfect for a family stay. Staff was all pleasant and helpful from door to late night room service. thank you!

8

Annette C

Nov 18, 2024

·

Stayed 4 nights

The cleaning services were lacking. We had to ask to have our room cleaned when it still wasn’t cleaned at 5pm. They forgot to refill the coffee pods and water 1 day. And left used towels after one of the cleaning. Sub-par performance for a hotel at these prices.

4

Dustin

Aug 22, 2024

·

Stayed 1 night

Can hear all hallway noise. Water ringing in pipes all night. Common areas extremely dirty. Lights burned out.

10

Steve

Nov 12, 2023

·

Stayed 1 night

New, fresh, excellent service

10

Rachel

Sep 7, 2025

·

Stayed 1 night

Clean room, amazing view

2

Bartlomiej

Feb 26, 2024

·

Stayed 1 night

Dirty windows, tub not working properly.

10

davy

Oct 9, 2023

·

Stayed 3 nights

What a gorgeous property. Rooms are super contemporary and absolutely spotless. The complementary house car is a killer amenity to have as a visitor. Chauffeured in a very high end Range Rover by a very professional staff member is one of the best parts. We tried Miru for breakfast and experienced one of the best pancakes I've ever tasted. The only part I would change is the large window that connects the bedroom from the bathroom. Not the best idea if traveling with a family. I still highly recommend in terms of location, value, and quality.

10

Brittani

Dec 24, 2024

·

Stayed 2 nights

I’m so in love with the hotel. The Christmas decor was beautiful, the staff was friendly and the hotel overall was very clean and gorgeous. I will be back soon.

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AI-generated summary based on recent guest reviews

Rooms

Modern rooms offer impressive city and lake views, and some suites are spacious with ample storage. A few reviews cite hallway noise or minor maintenance issues, and one guest felt the room quality did not match the price.

Related guest reviews

10

Meghan

Aug 10, 2024

·

Stayed 5 nights

Absolutely perfect! We arrived really late and the front desk was amazing checking us in with an unplanned late night arrival. Housekeeping was the best. Turn down service was much appreciated and hard to find lately. We will definitely stay here for all our Chicago trips. Spacious room with walk in closet- perfect for a family stay. Staff was all pleasant and helpful from door to late night room service. thank you!

4

Dustin

Aug 22, 2024

·

Stayed 1 night

Can hear all hallway noise. Water ringing in pipes all night. Common areas extremely dirty. Lights burned out.

10

Melissa

Aug 26, 2024

·

Stayed 1 night

Beautiful building and rooms. Perfect location. Stellar service.

10

Rachel

Sep 7, 2025

·

Stayed 1 night

Clean room, amazing view

2

Shawn

Jul 8, 2024

·

Stayed 1 night

The hotel is nice but service is weak and rooms are underwhelming for the price.

2

Bartlomiej

Feb 26, 2024

·

Stayed 1 night

Dirty windows, tub not working properly.

10

davy

Oct 9, 2023

·

Stayed 3 nights

What a gorgeous property. Rooms are super contemporary and absolutely spotless. The complementary house car is a killer amenity to have as a visitor. Chauffeured in a very high end Range Rover by a very professional staff member is one of the best parts. We tried Miru for breakfast and experienced one of the best pancakes I've ever tasted. The only part I would change is the large window that connects the bedroom from the bathroom. Not the best idea if traveling with a family. I still highly recommend in terms of location, value, and quality.

10

Amir

Sep 3, 2025

·

Stayed 1 night

We had the one bedroom suite at the top floor and it was astonishing. The staff were super friendly and helpful and honestly I would say nothing could be better than what we experienced here.

10

Brenda

Mar 14, 2025

·

Stayed 1 night

Great stay for a beautiful amazing view of the lake, river and Navy Pier

10

LINDA

Nov 6, 2025

·

Stayed 1 night

Room was wonderful

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AI-generated summary based on recent guest reviews

Service

Service is widely praised as friendly, attentive, and professional across the front desk, butler, and drivers, with gestures to resolve issues. However, some guests reported weak or slow service, including restaurant staffing lapses and delayed laundry.

Related guest reviews

10

Nicholas

Apr 20, 2025

·

Stayed 2 nights

Excellent service! Always a great time!

8

Richard

Aug 6, 2023

·

Stayed 3 nights

The hotel is in a brand new tower but on the low floors - staff is accommodating and friendly - laundry service took twice as long as advertised but still charged in full. House car was a nice perk, location is good.

10

Thomas

Sep 24, 2024

·

Stayed 1 night

My brother George and his fiancé Pam were married in the hotel Sunday evening. My girlfriend Stephanie and I needed to buy some proper clothes for this occasion before. The staff provided a driver, Arthur, who took us to and from the Miracle mile to shop just in time for the wedding. My brother had a very joyful celebration and the entire experience was excellent!!! Best wishes for St. Regis and Staff! The next morning we tried out the workout facility and enjoyed exercising together while looking over the Chicago river and Lake Michigan. We loved it! Tom & Stephanie

10

Meghan

Aug 10, 2024

·

Stayed 5 nights

Absolutely perfect! We arrived really late and the front desk was amazing checking us in with an unplanned late night arrival. Housekeeping was the best. Turn down service was much appreciated and hard to find lately. We will definitely stay here for all our Chicago trips. Spacious room with walk in closet- perfect for a family stay. Staff was all pleasant and helpful from door to late night room service. thank you!

10

Melissa

Aug 26, 2024

·

Stayed 1 night

Beautiful building and rooms. Perfect location. Stellar service.

2

Shawn

Jul 8, 2024

·

Stayed 1 night

The hotel is nice but service is weak and rooms are underwhelming for the price.

2

Kendrick

Aug 13, 2024

·

Stayed 3 nights

The customer service was terrible

10

Amir

Sep 3, 2025

·

Stayed 1 night

We had the one bedroom suite at the top floor and it was astonishing. The staff were super friendly and helpful and honestly I would say nothing could be better than what we experienced here.

10

Anna

Jun 10, 2025

·

Stayed 1 night

Impeccable. From the service to the rooms, to the restaurants. Hands down the best place to stay in Chicago.

10

merlin

Feb 16, 2025

·

Stayed 1 night

We had an amazing experience with Oscar, the hotel driver. From the very beginning, he was incredibly attentive, kind, and professional. He made us feel comfortable and safe throughout the entire ride, always willing to assist with our needs and ensuring we received the best service possible. His friendly attitude and excellent service truly made a difference in our stay. We highly recommend him and sincerely appreciate his outstanding hospitality!

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Convenient setting near shopping and restaurants, with easy access to attractions and scenic views of the lake, river, and Navy Pier.

Related guest reviews

10

Donald

Mar 24, 2024

·

This place is perfect. Great restaurant at Miru, staff is excellent, location is perfect, room is awesome, gym is huge and perfectly appointed, spa is top notch. This hotel should be in the 9.5 rating level and it probably will be soon enough.

8

Richard

Aug 6, 2023

·

Stayed 3 nights

The hotel is in a brand new tower but on the low floors - staff is accommodating and friendly - laundry service took twice as long as advertised but still charged in full. House car was a nice perk, location is good.

10

Melissa

Aug 26, 2024

·

Stayed 1 night

Beautiful building and rooms. Perfect location. Stellar service.

10

davy

Oct 9, 2023

·

Stayed 3 nights

What a gorgeous property. Rooms are super contemporary and absolutely spotless. The complementary house car is a killer amenity to have as a visitor. Chauffeured in a very high end Range Rover by a very professional staff member is one of the best parts. We tried Miru for breakfast and experienced one of the best pancakes I've ever tasted. The only part I would change is the large window that connects the bedroom from the bathroom. Not the best idea if traveling with a family. I still highly recommend in terms of location, value, and quality.

10

Mercede

Jun 17, 2024

·

Stayed 7 nights

Perfect place for a last minute staycation! Excellent service and perfect location.

8

Andrew

Sep 15, 2024

·

Stayed 4 nights

Was in a decent location with great view. Front office and bell staff were excellent. Room was good and bed very comfortable.Disappointed with staff quality in Miru Restaurant, had to wait extended times, it felt disjointed with little supervision and management

10

Brenda

Mar 14, 2025

·

Stayed 1 night

Great stay for a beautiful amazing view of the lake, river and Navy Pier

10

Nicole

Jul 14, 2024

·

Stayed 1 night

Great property close to shopping and restaurants

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AI-generated summary based on recent guest reviews

Dining

On-site dining—especially Miru and Tre Dita—earns strong praise for quality, though a few guests noted slow restaurant service and an underwhelming room service breakfast.

Related guest reviews

10

Macela

Jun 30, 2024

·

Stayed 1 night

Beautiful hotel. Amazing staff . Gorgeous restaurants very happy with this hotel

10

Donald

Mar 24, 2024

·

This place is perfect. Great restaurant at Miru, staff is excellent, location is perfect, room is awesome, gym is huge and perfectly appointed, spa is top notch. This hotel should be in the 9.5 rating level and it probably will be soon enough.

10

Franz

Jun 26, 2024

·

Stayed 1 night

Excellent experience. Fabulous spa and Tre Dita was extraordinary. The glass wall is amazing in the restaurant complimenting the exceptionally good food.

10

Meghan

Aug 10, 2024

·

Stayed 5 nights

Absolutely perfect! We arrived really late and the front desk was amazing checking us in with an unplanned late night arrival. Housekeeping was the best. Turn down service was much appreciated and hard to find lately. We will definitely stay here for all our Chicago trips. Spacious room with walk in closet- perfect for a family stay. Staff was all pleasant and helpful from door to late night room service. thank you!

10

Michael

Jul 30, 2024

·

Stayed 1 night

Great hotel Great staff Great restaurant

10

Ryan

Mar 16, 2025

·

Stayed 2 nights

Great hotel with two nice dining options. Only negative was room service breakfast wasn’t very good.

10

Gerald

Jul 13, 2023

·

Stayed 2 nights

Newly built, and staff are impeccably trained. Sush restaurant Miru is fantastic.

10

davy

Oct 9, 2023

·

Stayed 3 nights

What a gorgeous property. Rooms are super contemporary and absolutely spotless. The complementary house car is a killer amenity to have as a visitor. Chauffeured in a very high end Range Rover by a very professional staff member is one of the best parts. We tried Miru for breakfast and experienced one of the best pancakes I've ever tasted. The only part I would change is the large window that connects the bedroom from the bathroom. Not the best idea if traveling with a family. I still highly recommend in terms of location, value, and quality.

8

Andrew

Sep 15, 2024

·

Stayed 4 nights

Was in a decent location with great view. Front office and bell staff were excellent. Room was good and bed very comfortable.Disappointed with staff quality in Miru Restaurant, had to wait extended times, it felt disjointed with little supervision and management

10

Anna

Jun 10, 2025

·

Stayed 1 night

Impeccable. From the service to the rooms, to the restaurants. Hands down the best place to stay in Chicago.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $1,878	15	16 $2,322	17 $1,237	18 $1,399	19 $1,384
20 $846	21 $1,318	22 $2,132	23 $2,051	24 $1,892	25 $3,482	26 $1,333
27 $901	28 $2,704	29 $1,257	30 $3,187

Su	Mo	Tu	We	Th	Fr	Sa
				1 $844	2 $957	3 $989
4 $791	5 $844	6 $1,267	7 $1,257	8 $948	9 $1,342	10 $1,906
11	12 $1,342	13	14 $948	15 $1,621	16 $1,000	17 $1,117
18 $897	19 $950	20 $951	21 $956	22 $907	23 $865	24 $866
25 $780	26 $844	27 $850	28 $797	29 $737	30 $759	31 $760

Select dates to see prices and availability

About this property

Location

Room options

Superior Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Deluxe Room, 2 Queen Beds, River View (Hearing Accessible)

Superior Room, 1 King Bed

Deluxe Room, 2 Queen Beds, River View

St. Regis Suite

Superior Room, 1 King Bed, Park View

Deluxe Room, 1 King Bed, River View (Mobility Accessible, Roll-In Shower)

Superior Room, 1 King Bed, Park View (Hearing Accessible)

Superior Room, 1 King Bed (Hearing Accessible)

Caroline Astor Suite, 2 Bedroom

Deluxe Room, 1 King Bed, River View

Deluxe Room, 1 King Bed, River View (Hearing Accessible)

Caroline Astor Suite

Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds, Park View (Mobility Accessible, Roll-In Shower)

John Jacob Astor Suite

Superior Room, 2 Queen Beds, Park View

Superior Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

Grand Room, 1 King Bed, River View

Metropolitan Suite

Grand Room, 1 King Bed, River View (Mobility Accessible, Tub)

Guest reviews

Fabulous

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about The St. Regis Chicago

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Prices for upcoming dates