Is parking available at the property?

Self-parking is available for free on-site.

What type of breakfast is offered and what are the serving hours?

Cooked-to-order breakfasts are available daily from 6:00 AM to 10:00 AM for a fee.

Does the property allow pets?

Pets are allowed with a fee of USD 50 per accommodation, per stay. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM to 11:59 PM, and check-out is by 11:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features are available for guests with disabilities?

The property features elevators, wheelchair-accessible facilities including the registration desk, restaurant, business center, and pool. There are also visual alarms in hallways and well-lit paths to the entrance.

Where is the property located in relation to key landmarks?

The hotel is located in Germantown, within a 15-minute drive of TPC Southwind and Shelby Farms Visitor Center. It is 6.1 miles from the University of Memphis and 8.6 miles from Mike Rose Soccer Complex.

Does the property have a swimming pool?

Yes, there is a seasonal outdoor pool open from May to September, with access available from 10:00 AM to 8:00 PM.

What are the hotel's policies for guests staying with children?

One child 17 years old or younger stays free per registered adult when occupying the parent or guardian's room, using existing bedding.

Hilton Garden Inn Memphis East - 3 Star Hotel

Average nightly price at Hilton Garden Inn Memphis East Germantown, TN by month, last 12 months (USD)
Month	Average price
January	$134
February	$172
March	$159
April	$183
May	$191
June	$176
July	$158
August	$155
September	$173
October	$174
November	$170
December	$132

What guests think

At Hilton Garden Inn Memphis East Germantown, TN, travellers frequently praise the safe, convenient location, noting clean, comfortable rooms and many quiet stays that make for an easy overnight in the Germantown area.

Multiple reviews report recurring maintenance and room comfort issues such as weak air conditioning, broken TVs or faucets, lukewarm water, and occasional musty odors. Facilities feedback is mixed: the gym and parking earn praise, but the pool has been closed or out of service at times, and an elevator outage was noted. Dining experiences vary from tasty breakfasts and a popular bar to complaints about cost, limited availability, and service lapses; front desk interactions also range from welcoming to indifferent, with several guests denied booked king rooms. Expect a convenient, generally comfortable stay with variable service and some operational hiccups.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Gym and parking receive praise, and there is an on-site bar/restaurant, but the pool has been closed or out of service at times and an elevator outage was reported.

Related guest reviews

10

Lisa

Jun 6, 2023

·

Stayed 4 nights

I really liked my stay, Friendly staff, clean, safe and very nice rooms. The only complaint was that the pool was closed, I think it wasn’t working properly and my keurig machine in room was broken, so I didn’t have the convenience of having a cup of coffee in room.

6

Sonya

Oct 12, 2024

·

Stayed 3 nights

The pool was broken.

6

Brooklyn

Feb 3, 2025

·

Stayed 1 night

Although I like the location and would like to make this the place I book with in the future, upon check-in I was told there wasn’t any rooms with king beds available (which is what I booked)….but then found one on first floor (perfect); however, the air conditioner did not work and there was no big towels in the room (I realized this after showering). I was moved to the 2nd floor with 2 queen beds. In this room the tv volume was super low even when it was set to the highest setting and the shower would only get lukewarm. Outside of all of that.. the staff was friendly, location is perfect, and I felt safe parking.

10

Mykeshia

Oct 29, 2023

·

Stayed 2 nights

It was clean and quiet. I loved the drink options at the bar and the food was delicious.

8

suzette

Jun 1, 2025

·

Stayed 2 nights

We liked the hotel except for the moldy shower. The pool was green but obviously out of service. The stay was ok, just not worth the price. Hiltons are usually much better. Conveniently located.

10

Pamela

Apr 20, 2024

·

Stayed 1 night

Great stay! Hotel and room extremely clean and comfortable. Gym was great! Will definitely stay again the next time we are in Mempt. Rating a 10 out of 10

8

Mykeshia

Nov 2, 2024

·

Stayed 1 night

This is one of my favorite places to stay. The bar and restaurant has amazing food and drinks. The customer service is always so pleasant. The only issue I had this time was the kids that ran up and down the hallway all night and woke up doing the same thing.

8

Mary

Jul 15, 2023

·

Stayed 2 nights

The room was large, comfortable and clean. The pool and laundry room were nice. The breakfast, which I accepted through third party booking was a rip off. Very basic and over priced. I stayed here for the safe area away from downtown but the location was not nice enough to justify cost. My negative opinion was also affected by the barking/ howling dog in another room. I do understand this is out of the hotels control, but really very annoying. The staff was very nice.

4

Alison

Jul 3, 2023

·

Stayed 3 nights

3 hour wait to check in because rooms weren’t ready. Hall carpets soiled. Elevator out of order for 12 hrs. $15.95 for buffet breakfast, whereas Home2 in the next wing had both complimentary small selection and a paid full breakfast…and Hilton Garden Inn guests were not allowed there. Many times there were no staff at the check in desk.

10

NENA

Oct 26, 2025

·

Stayed 2 nights

We don't drink. . .parking was excellent. . .staff was excellent - always courteous and helpful. When we checked in we asked for a walk-in shower with grab bars and were given such a room immediately. Greatly appreciated for we are 78 and 80 in age.

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Cleanliness

Many guests find rooms and common areas very clean, but others report dirty carpets or hallways, a moldy shower, musty odors, and occasional ants.

Related guest reviews

8

Shirley

May 25, 2024

·

Stayed 4 nights

There was dirty spots on the carpet which made you feel like the carpet in the room wasn’t clean. In the lounge while waiting on my ride the chairs were all dirty. I was trying to find the cleanest one so I could sit

10

Gina

Nov 16, 2025

·

Stayed 2 nights

The room was very clean, which is always my highest priority for accommodations when I travel ANYWHERE!! Even the bathroom corners and every surface were clean! The bed and pillows were comfortable, but the most surprising aspect of my stay was the service from employees that exceeded my expectations!! I have high standards but was even taken back by the professionalism, politeness and accommodating, positive attitude of Tyler when I checked in on the afternoon of November 14 and the lovely woman who waited on me the next morning when I ordered breakfast from the menu. In these days when it is often hard to find service-oriented employees, both of these staff members represented the Hilton brand at a high level!!! I had not met them prior to our stay but both were so welcoming!

6

Michael A

Oct 26, 2024

·

Stayed 2 nights

Brand new hotel. Pretty good. Right by the train, which is very noisy Hall hallways were very dirty. Overall, I was negatively surprised at how dirty everything was

4

Lon

Feb 8, 2025

·

Stayed 1 night

The property within the halls and room smelled musty like stale water.

6

Deborah

Dec 5, 2022

·

Stayed 1 night

The staff was very friendly and efficient. However, the TV in my room did not work. There were dirty sheets and towels in the hallway right next to my room which were there all night. I reported it the next morning. Room was clean, but curtains were torn from track so would not close all the way.

8

suzette

Jun 1, 2025

·

Stayed 2 nights

We liked the hotel except for the moldy shower. The pool was green but obviously out of service. The stay was ok, just not worth the price. Hiltons are usually much better. Conveniently located.

10

Christine

Oct 2, 2023

·

Stayed 3 nights

Very clean. Friendly staff. Felt safe

10

Teresa

Jul 19, 2023

·

Stayed 1 night

Very clean and quiet room. Comfortable beds.

4

Whitney

Jan 2, 2023

·

Stayed 19,358 nights

My fiancé and I woke up to a room full of ants. I spoke with someone at the desk but no one took notes or my name. I am very disappointed with our stay.

10

CYNTHIA

Aug 23, 2023

·

Stayed 2 nights

Very clean and quiet hotel. Will stay again my next trip to Memphis!

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Rooms

Rooms are often comfortable, spacious, and quiet, but recurring issues include weak or malfunctioning A/C, broken TVs, tricky showers with lukewarm water, thin walls or lobby noise, and occasional musty smells.

Related guest reviews

4

Gail

Nov 26, 2023

·

Stayed 1 night

After 15 hours of driving, we were confronted with an unfriendly desk attendant and a broken AC unit. We were holding our dinner, unable to eat, for 45 mins because the desk agent “had customers.” I have yet to understand what we were. A kind word, apology, or simply listening would have gone a long way. Imagine this: You have two starving kids; it’s 9 pm; youve just finished 15 hours on the road. You walk into your room and it’s 80 degrees. You call the front desk. The front desk says to wait. You sit patiently, watching your food get cold while you sweat. After 10 mins you call back. The sour-faced woman from your check in says, “I have customers; I can’t do that now.” You wait another 10 mins, then head down 3 floors to speak directly with grim-faced attendant. She then explains again that she had customers. I tried my best to kindly explain the issue. It has now been 30 mins. The irritated attendant decides to give us a new room with a working AC. All said and done, we entered our room (1 room to the right) 45 minutes later. We received no money back, no upgrades, and no apologies for the inconvenience of a broken AC. We celebrated with cold dinner and a bitter taste in our mouths.

6

Brooklyn

Feb 3, 2025

·

Stayed 1 night

Although I like the location and would like to make this the place I book with in the future, upon check-in I was told there wasn’t any rooms with king beds available (which is what I booked)….but then found one on first floor (perfect); however, the air conditioner did not work and there was no big towels in the room (I realized this after showering). I was moved to the 2nd floor with 2 queen beds. In this room the tv volume was super low even when it was set to the highest setting and the shower would only get lukewarm. Outside of all of that.. the staff was friendly, location is perfect, and I felt safe parking.

4

LISA

Oct 22, 2024

·

Stayed 1 night

The positives: the room and hotel were clean. They have a restaurant with a bar that closes at 10. They give you water when you check in. The negatives: the shower faucet was broken, making it difficult to operate and the water was cold. It also dripped constantly. The t.v. didn't work. Maintenance attempted to fix for us and couldn't. He requested a new room for us and the front desk told him (not us) she couldn't change rooms for us, that she would give us points. I wonder how she will do that when she told me at check-in that we wouldn't earn points since we booked with a 3rd party. The bed wasn't comfortable and made noise everytime you turned over. After driving 10 hours, this was not a pleasant experience.

10

Kathy

Dec 2, 2025

·

Stayed 2 nights

Nice rooms. Felt safe. Beds were comfy.

6

Gon

Nov 23, 2023

·

Stayed 2 nights

The rooms are not soundproof; you can hear the lobby music all night long. The staff didn't clean the rooms even though we requested service. The room overall wasn't very clean. Conteniental breakfast is normally included but here is was extra. The selections were all old and stale.

4

Lon

Feb 8, 2025

·

Stayed 1 night

The property within the halls and room smelled musty like stale water.

4

Steve

Nov 17, 2025

·

Stayed 1 night

The room was way too warm, so I adjusted the temperature control to bring that down and it took two hours to get cool enough to get to sleep. Then an alarm buzzed repeatedly at 6:00 am that morning. I couldn't get back to sleep. The front desk was absolutely indifferent to all of this.

8

Mary

Jul 15, 2023

·

Stayed 2 nights

The room was large, comfortable and clean. The pool and laundry room were nice. The breakfast, which I accepted through third party booking was a rip off. Very basic and over priced. I stayed here for the safe area away from downtown but the location was not nice enough to justify cost. My negative opinion was also affected by the barking/ howling dog in another room. I do understand this is out of the hotels control, but really very annoying. The staff was very nice.

6

James

Oct 29, 2023

·

Stayed 2 nights

The rooms are nice enough. The biggest issue we had was the thin walls. You can hear just about everything from your neighbors. There were several times too people were a little rowdy in the halls, but it wasn’t a constant thing.

10

Lynn

Sep 9, 2025

·

Stayed 1 night

Clean, spacious, quiet hotel in a convenient area near great restaurants! Wonderful, helpful staff!

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Service

Feedback is mixed: many highlight friendly, helpful staff and quick issue resolution, while others cite rude or indifferent front-desk interactions, long waits or poor communication, and booked king rooms not being honored.

Related guest reviews

10

Gina

Nov 16, 2025

·

Stayed 2 nights

The room was very clean, which is always my highest priority for accommodations when I travel ANYWHERE!! Even the bathroom corners and every surface were clean! The bed and pillows were comfortable, but the most surprising aspect of my stay was the service from employees that exceeded my expectations!! I have high standards but was even taken back by the professionalism, politeness and accommodating, positive attitude of Tyler when I checked in on the afternoon of November 14 and the lovely woman who waited on me the next morning when I ordered breakfast from the menu. In these days when it is often hard to find service-oriented employees, both of these staff members represented the Hilton brand at a high level!!! I had not met them prior to our stay but both were so welcoming!

2

Kimberly

Mar 13, 2024

·

Stayed 1 night

I booked a king sized bed and when we arrived they said they had none!! They told us they only had queen size beds. We booked this room in plenty of time. We left and drove around town until we found another hotel on our own with an availability.

10

SHERYL

Jun 19, 2023

·

Stayed 2 nights

The staff was nice and Friendly and very accommodating

10

Jeff

Dec 2, 2025

·

Stayed 2 nights

Nice friendly and helpful staff.

2

Alvin

Apr 13, 2024

·

Stayed 1 night

I reserved and paid up front for a room with a king bed. We we're given a room with double beds. The receptionist bluntly said there are no other rooms available. No apology at all. My wife and I never sleep apart but because of Hilton Garden Inn, Memphis we had to sleep in separate beds for the first time. Whats the point in paying upfront for a room???

6

Veronica

Jan 5, 2024

·

Stayed 3 nights

We reserved a king room and was told they didn't have any. There was no apology and she just blamed the computer. I asked if we could be moved to a king room at some point during our 3 night stay and was told no, without ever looking at the calendar. It's ironic because they have a big sign in the elevator "The Hilton Garden Inn Promise: If something isn't just the way you like it, simply let any hotel team member know, and we will make it right." Otherwise the hotel was priced well, in a safe area, with easy parking.

4

Steve

Nov 17, 2025

·

Stayed 1 night

The room was way too warm, so I adjusted the temperature control to bring that down and it took two hours to get cool enough to get to sleep. Then an alarm buzzed repeatedly at 6:00 am that morning. I couldn't get back to sleep. The front desk was absolutely indifferent to all of this.

2

Terrance

Jul 1, 2024

·

Stayed 1 night

Nice property the fact we felt protected and the rooms were clean.and spacious. The front desk clerk was horrible!!!! This was the worst check In I have experienced since traveling for years. She was rude and nonchalant!!!!if I hadn’t paid through Expedia I would have asked for a cancellation plus we were tired from traveling!!!Hilton please teach or have your employees to attend professionalism classes. I’m going to stop

10

Tim

Nov 15, 2025

·

Stayed 13 nights

Staff was excellent in every aspect. Even though I had one minor issue, they addressed quickly and professionally. Overall very pleased with the staff. Could have more expansive menu or a restaurant, but otherwise great!

10

NENA

Oct 26, 2025

·

Stayed 2 nights

We don't drink. . .parking was excellent. . .staff was excellent - always courteous and helpful. When we checked in we asked for a walk-in shower with grab bars and were given such a room immediately. Greatly appreciated for we are 78 and 80 in age.

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Location

Safe, quiet Germantown setting with easy access to Memphis, interstates, and nearby restaurants and shopping.

Related guest reviews

10

Jennifer

Dec 24, 2023

·

Stayed 1 night

Affordable and very well maintained; loved the safety and quiet and it was very clean.

8

Amanda

Jun 16, 2024

·

Stayed 2 nights

Pet friendly and very safe.

8

Corinne

Apr 8, 2023

·

Stayed 1 night

The property was very clean and in a safe neighborhood.

10

Laura

Mar 21, 2025

·

Stayed 2 nights

Safe, great location, staff are friendly, meals available plus a convenience area for food/drink. My go to in Memphis.

10

Timothy

Aug 18, 2024

·

Stayed 1 night

Very nice hotel with easy access to Memphis. Very nice. We'll be back.

10

Tabitha

Dec 16, 2023

·

Stayed 1 night

Awesome! Just off Poplar and easy access to interstate

8

Alice M

Sep 4, 2025

·

Stayed 4 nights

Easy access to and from venue.

10

Bobby

Jan 7, 2023

·

Stayed 1 night

Love this hotel!! Clean, friendly staff, and great location!

10

Kathleen

Feb 25, 2024

·

Stayed 1 night

I will definitely be back. The area is really nice and quiet and close to all the shopping you could want.

10

Lynn

Sep 9, 2025

·

Stayed 1 night

Clean, spacious, quiet hotel in a convenient area near great restaurants! Wonderful, helpful staff!

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Dining

Breakfast and on-site dining are inconsistent: some guests enjoyed tasty breakfasts and the bar, while others found prices high, availability limited (no cook or early closure), no room service to rooms, and unreliable in-room coffee makers.

Related guest reviews

10

Mike

Nov 27, 2025

·

Stayed 1 night

Good breakfast

10

Mykeshia

Oct 29, 2023

·

Stayed 2 nights

It was clean and quiet. I loved the drink options at the bar and the food was delicious.

6

Matt

Oct 26, 2024

·

Stayed 4 nights

I like the restaurant and the safety aspect of this location. I did not like that I had no body wash and just ended up using the bar soap. Many of the AC plugs for charging phones did not work properly in the room I stayed in. I like eating breakfast in the morning and paid extra for it, but could not get a good breakfast one morning because they had no cook. Ended up going to McDonalds down the street.

4

Dawn

Mar 24, 2024

·

Stayed 1 night

There was no hot water for a shower and the grill closed an hour early without notice. The staff was nice, but that was about it.

8

Mykeshia

Nov 2, 2024

·

Stayed 1 night

This is one of my favorite places to stay. The bar and restaurant has amazing food and drinks. The customer service is always so pleasant. The only issue I had this time was the kids that ran up and down the hallway all night and woke up doing the same thing.

10

Hilary

Sep 7, 2023

·

Stayed 1 night

We only stayed for one night, so we didn't get to experience all of the amenities, but the breakfast buffet was wonderful and the staff was all super friendly and accommodating.

8

Marion

Jul 4, 2023

·

Stayed 1 night

The hotel was great overall. The area seemed safe. The staff was nice. The only negative is that they don’t have room service and you can’t order from the restaurant from your room you have to go downstairs.

6

Horace

Nov 25, 2023

·

Stayed 3 nights

My big complaint was that the in-room Keurig coffe makers did not work... first faulty unit was replaced. Neither unit worked; did not heat the water for coffee. We had to get end of day coffee from the hotel lobby. Unpleasant. All other aspects of the hotel were fine. But hot, quality in-room coffee is important to me and my wife.

8

Mary

Jul 15, 2023

·

Stayed 2 nights

The room was large, comfortable and clean. The pool and laundry room were nice. The breakfast, which I accepted through third party booking was a rip off. Very basic and over priced. I stayed here for the safe area away from downtown but the location was not nice enough to justify cost. My negative opinion was also affected by the barking/ howling dog in another room. I do understand this is out of the hotels control, but really very annoying. The staff was very nice.

2

Brad

Mar 25, 2023

·

Stayed 1 night

Clean. Modern. Poor communication with staff. ZERO sense of urgency. Ordered dinner at in site restaurant, waited 30 minutes to find out they had no lettuce for our salads... $4.50 for a small coffee out of a machine? I've been to many lower end hotels who ALL serve free coffee. What distinguishes this hotel from any other? NOTHING AT ALL.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $179	2 $226	3	4	5 $195	6 $250	7 $277
8 $187	9 $245	10 $248	11 $247	12 $205	13 $166	14 $184
15 $160	16 $177	17 $221	18 $218	19 $166	20 $152	21 $152
22 $152	23 $162	24 $163	25 $235	26 $312	27 $236	28 $182
29 $158	30 $166

Su	Mo	Tu	We	Th	Fr	Sa
		1 $228	2 $249	3 $224	4 $281	5 $201
6 $220	7 $301	8 $321	9 $320	10 $305	11 $216	12 $162
13 $158	14 $185	15 $252	16 $308	17 $174	18 $162	19 $162
20 $162	21 $172	22 $173	23 $183	24 $172	25 $162	26 $162
27 $162	28 $172	29 $202	30 $309	31 $172

Hilton Garden Inn Memphis East Germantown, TN

Prices for Hilton Garden Inn Memphis East Germantown, TN

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed, Accessible (Hearing)

Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Room, 2 Queen Beds

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Room, 2 Queen Beds, Accessible (Hearing)

Room, 1 King Bed

Guest reviews of Hilton Garden Inn Memphis East Germantown, TN

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Hilton Garden Inn Memphis East Germantown, TN

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