Club Vista Serena

Nice and cute hotel in a good location

Alexia was so friendly during my check-in and gave some great local recommendations. Staff were generally great. The room was clean and tidy.

The day before my arrival, I received a WhatsApp message asking for payment, along with a separate link—even though I had booked with the option to pay at the hotel. I was then told this wasn’t what they had agreed with Hotels.com, so I had to send them a screenshot of my booking. I would have been happy to pay in advance through Hotels.com if that had been required, but receiving a random payment link by text made me worry about potential scams. On top of that, the reception closes at 4 p.m. There were several confused couples in the evening who hadn’t received check-in instructions and didn’t know how to get in. It can be frustrating to arrive with no one to greet you and no clear way to check in. The food at the bar/restaurant is dreadful. It looks like everything is cooked in one pan and tastes of old grease. The staff also seemed unsure of their own menu at times, which didn’t help. The rooms themselves are nice and spacious. Cleaning is acceptable, though they don’t collect used glasses from the rooms—so if you bring a drink back, you’ll need to return the glass to the bar the next day. The AC is only in the bedroom, so you need to let it run for a while to cool the whole apartment. Another concern is that the rooms do not have smoke detectors, which are required in guest accommodations. This worried me, as if something happened in a nearby apartment, I might not know until it was too late. Overall, it was a good stay if you’re looking for a very quiet place.

Staff were absolutely lovely at this hotel, in particular the pool bar breakfast and lunch staff, which is its saving grace. However the room is in need of serious TLC and a good clean, particularly for the price point. The pool however looked good and the food was fab for easy meals.

Comfortable but short stay. The pool and restaurant are excellent