Novotel Orléans Chemins De Sologne Demeures De Campagne

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Very poor experience at check in. Room wasnt ready 2hrs after check in time.

Excellent family friendly hotel

Novotel usually stands for consistent quality although without any fantasy. This one is an exception for the worse. Our "superior" room was dated, painted dark green and depressive without sufficient lighting and a view on a deteriorated parking lot. Rain shower was broken, no coffee in the room (only tea). Absolutely the worst value for money in my past 10 years of hotel experience. I assume the only reason why they have 4 stars is because of the swimming pool and the restaurant which probably has a good chef but poor staff (food was good quality but not served warm). There was a smell of waste bins in the garden and from the two EV charging points, one was completely broken down and unusable (the other being occupied continously). Staff was very helpful but absolutely junior both at the reception and in the restaurant.

The staff was very friendly and helpful. The only complaints i have is that this hotel dosent look or feel like a 4 star hotel. The staff and the service and attention they gave were 4 star but the hotel is maybe a 3 star.