Holiday Inn Express & Suites Suisun City by IHG

I liked that it was walkable from Suisun-Fairfield train station, although it's sketchy in and around the station. Short pleasant walk from hotel to a marina. During my stay my hotel neighbors were not courteous about noise levels, but I'm hoping that's a one-off. My pounding on the wall did help. I appreciated the opportunity to print a few documents at the business center. I appreciated that there's an on-site small self-service laundromat. I took a rideshare from the hotel to the courthouse in Fairfield because, although it would otherwise be a pleasant walk, my encounters with hostile vagrants on the pedestrian overpass made that option creepy. The breakfasts at the hotel were appreciated. The rooms were quite large and well appointed.

The fitness area could have been attended to And there were no towels per the front desk

Pleased with the indoor pool, comfy beds and buffet breakfast. More and better maintained luggage carts would have been useful and vacuuming on inside the elevator would be a good idea

Everything is good just too comments. Our shower wasn’t clean. There were several little hairs all over the shower walls and the indoor pool is nice because it’s indoor but it is such a hot, musty, chemical smelling room. They need ventilation. There was at least a door we could open.

That it had a gym

The pool was out of service for our baseball team to use after playing in a 100* + temps. Our bathroom sink was clogged and took until the next day to get it unclogged. Looks like a newer hotel to have those types of issues. Will not be returning!!

I really appreciated the ability to do a load of wash at the hotel. The business center came in handy to print a few pages. The hotel is conveniently located walking distance from train station. Beautiful marina a few blocks away. Spacious tidy room.

My wife and were driving from northern California to San Francisco and needed a place to stay overnight. The place very good. It had a gym and an indoor swimming pool that unfortunately we didn't have time to enjoy. Free parking was a plus. The parking lot was large and well iluminated. Breakfast was better than what I had expected. The bed was very comfortable.

Staff was friendly. Pool was cold and they had no towels. Breakfast was decent.

Staff wasnt attentive. Very slow check in. Pool wasnt especially clean and had far too much chlorine. There was long hairs all in the pool and around the pool. Pool had no towels. Pool had no ventilation. Very hot and humid. Got to breakfast at 915 and everything was gone except pastries. No bacon or eggs. Overall weak

When checking in there was a large dirty spot on the floor in front of the elevator and food trash on the couches in the front lobby

It’s a nice place to sleep at but the cleanliness of it overall ruined most of my and my partners experience. Bed had hair..HAIR even the shower still had hair from the previous stay. But overall after changing the sheets the property its self is great and the bathroom is lovely plus the dining areas in the first floor. ⭐️⭐️⭐️ stars from me

The room appeared clean. The bathroom was not and there were roaches. Toilet had urine. Outside of the shower was dirty. There was an area of the bottom exterior of the shower that was missing and where roaches were coming from.

Extremely CLEAN !! Great for a Napa visit. Good restaurants nearby. Nice social area in lobby that my relatives made good use of

Staff was very helpful and friendly. Entire hotel was clean and modern. Rooms were clean, spacious, and quiet. Would absolutely stay again.

Our room was dirty. The bathroom was not cleaned, floor not vacuumed and some sticky substance on the bed stand. When I told them they spoke to me as if I was being ridiculous as if there was no way the room could be dirty. Thankfully they were able to book us into another room which was much better. Breakfast wells good and we had a restful night.

Staff is great and super helpful! The hotel is always clean and smells clean!

Was there 3 nights under 2 separate reservations. Room was barely cleaned while I was there. For example, the food crumbs left from the previous nights' meal was still there on nightstand, sheets straightened, but not changed... I had to go downstairs for coffee and coffee cups. Alarm clock was not plugged in -- the room wasn't guest- ready. Breakfast offered little decent options.. I didn't eat because it wasn't appealing... think they were frozen omlettes??

The only thing we didn’t like was that by the elevator in lobby trash bag was left out by the trash can and the next morning when we came down it was still there it was not taken out to their garbage bins. Also the carpet in the hall ways was dirty, you can see trash on the floor and that the hallway carpet had not been vacuumed. There were pieces of paper right outside of our room which didn’t make it seem appealing.

Hotel owner and brother were extremely nice. The room and hotel lobby were very clean. Very well kept. Breakfast was great, very business friendly!

The room was fine, clean and bed was decently comfortable. However, you could hear everything from everywhere. The guy blasting music in the parking lot at 1:43 am, the people loading their car at 6:05, the moth farting on the windowsill at 7:12. The customer service was also kinda crap. Our room didn’t have the pull our sofa made, which wasn’t a big deal, but there weren’t even sheets or blankets for it. We had to go down to the front desk to get them and they only had one super thin blanket. The next day when we needed new towels we had to go down to get them also, and they asked our kids to bring back the wet towels, which seemed like a pretty strange request. The pool, while extremely chlorinated, was great to swim in and the room was beautifully warm which made getting out super pleasant. Overall for the cost the place was fine, but if customer service was friendlier or more helpful it would have been a four star review.

Very Noisy room. People running in halls and room above us

The staff was friendly and helpful. Always a smile. Loved that the beds had more than two pillows on it. We had a beautiful view of the marina and the lighthouse.

Beautiful view from our room and very comfortable beds. Really enjoyed our stay.

Very helpful to have the suite-style kitchenette with the micro, fridge and keurig, and the meals available for purchase in the freezer of the market which had a great selection of items. The room felt very luxe and I loved the chaise loungs with side table for working or dining and spacious, luxe bathroom layout. Also liked the holders with the Dove soap dispensers. Never used the hotel "facial bars" on my face. First time I've seen a makeup towelette and I had forgotten mine so it was appreciated. Beautiful view of the water.

Staff was very helpful and friendly. Entire hotel was clean and modern. Rooms were clean, spacious, and quiet. Would absolutely stay again.

stayed here for my birthday weekend when i was visiting my friend. the room was so clean and bed was super comfy. they also have really comfortable pillows, and the staff was really nice. i checked in a bit earlier than expected but they were able to accommodate for me.

The heater did not work in my room it was cold

Very satisfied with my stay. Beds were very clean & comfortable and I have a lot of back issues. Pillows were very soft like clouds. I check sheets everywhere I go and this passed the test. ☺️ Bathrooms were also clean. My room had a spacious walk-in Shower vs a tub which I prefer. They also offer Dove brand toiletries, hair drier, microwave, mini frig, iron and ironing board. The only issue I had, no fault of the motel, was my neighbor was super loud and banged everything around. I couldn’t sleep the 1st and 2nd night until I banged on the wall back. My last night was peaceful 😌 Hot breakfast was provided every morning from 7 to 10am. I suggest the cinnamon rolls 👌 Coffee was ok. Didn’t taste like cardboard. Overall I’d recommend this place and I’d stay here again.

Hotel is Great. Room was nice and very clean. My only hang up is the lighting in the room was not very good. Some areas of the room were very dim. There was one lamp and 2 of those wall sconce type lamps near each side of the bed. But there should be another light near the desk area. The bathroom only had a vanity type light around the mirror.

I love coming to this hotel and visiting my family. The bed was super comfortable and room very clean. Bee was amazing handling a long line at check in; multi-tasking. I would just say, even though she was able to knock-out a long line on her own, the hotel needs to schedule more help during the peak check in time.

Staff was terrible, they would rather talk on personal phones than help customers. If I could have cancelled my reservation without a penalty I would have done so.

There was no one at the front desk when I arrived to check in for about 20 minutes. There was a sign that read. "Will be back momentarily". I called the number of the business and no one answered the phone. Employee finally came to the front desk stating that someone was having a problem with their AC. It was late and I was tired, so I was not amused having to stand there for 20 minutes and no one answering the phone.

We stay here four times a year while working in the area. It’s a nice enough hotel central to our customers. We’ve put up with the unprofessional employees dropping F words in normal conversation and the weed smell throughout the hallways. We were even here a few years ago when the fire alarm went off in the middle of the night evacuating everyone into the parking lot. But this stay was the straw that broke the camels back. We had two nights reserved, arrived the first night around 9:30 after working all day and night. Hotel says we don’t have a reservation and are completely booked. Got Expedia on the line and after an hour got into our room. Not a good start. Then pulled a 17 hour workday the second day, got in at 3:30 am only to be locked out of the room. Hotel says we only had one night booked. They took all our luggage out, ruined our dinner we had in the fridge and threw everything on their back office floor. Worst thing is they opened up my wife’s bag and shoved food and whatever else they could in it. Long story short, after TWO HOURS of going back and forth we got into a room. Expedia blamed the hotel, the hotel blames Expedia. But sadly neither offered any further incentive to make this right. We simply were permitted to go back into our room. Had to bring all of things back up. BEWARE, the hotel staff are not kind and understanding and will NOT go above and beyond. Expedia is also not what they used to be. They both ruined this stay.

This hotel went above and beyond service. I had a medical emergency and they helped my family in so many ways. We even arrived earlier before check in time and they ket our kids use the pool to keep them entertained. Thank you so much

Because I never received my deposit it’s been 3 weeks since I checked out smh

Horrible customer service at this hotel. I showed up to find that they canceled my reservation without even so much as contacting me and they had no more rooms left for the night. Asking the front desk clerk to help me find another hotel was like pulling teeth. The clerk said next time I should book directly with the hotel, and not use Hotels.com which frustrated me. Once the front desk clerk called another nearby Holiday Inn and found there was availability He quoted me a price that was $10 more per night than they were charging on Hotels.com so I rebooked from the lobby of this hotel using Hotels.com for another one of their hotels about 20 minutes away. availability.

Staff was very helpful and friendly. Entire hotel was clean and modern. Rooms were clean, spacious, and quiet. Would absolutely stay again.

Special thanks to Bee at the front desk who make our late checkin easy and smooth. Everything about this place is great. Location, cleanliness, quiet, great staff and breakfast.

The location, the breakfast and the facilities were great. I appreciated the cleanliness of the the room. The manager and front desk staff did not exude a welcoming attitude. They seem to not want to be there or they were in general discontent with having to help guests. I wish I took down their names to be more helpful.

I liked that it was walkable from Suisun-Fairfield train station, although it's sketchy in and around the station. Short pleasant walk from hotel to a marina. During my stay my hotel neighbors were not courteous about noise levels, but I'm hoping that's a one-off. My pounding on the wall did help. I appreciated the opportunity to print a few documents at the business center. I appreciated that there's an on-site small self-service laundromat. I took a rideshare from the hotel to the courthouse in Fairfield because, although it would otherwise be a pleasant walk, my encounters with hostile vagrants on the pedestrian overpass made that option creepy. The breakfasts at the hotel were appreciated. The rooms were quite large and well appointed.

Hotel was in excellent shape, location was centralized for Suisun City. Great breakfast, nice beds and excellent front end service. Pool and exercise room were very clean and stocked with towels. For the price it is great but not within walking distance to anything outstanding or exciting. Highly recommend for the value and easy to access the freeway. Lots to do, it's just a small drive away. I would stay here again.

The staff was friendly and helpful. Always a smile. Loved that the beds had more than two pillows on it. We had a beautiful view of the marina and the lighthouse.

Tucked away location.

I really appreciated the ability to do a load of wash at the hotel. The business center came in handy to print a few pages. The hotel is conveniently located walking distance from train station. Beautiful marina a few blocks away. Spacious tidy room.

On the waterfront in beautiful downtown Suisun City. The rooms were clean with all the current tech, high end soap products, free basic breakfasr and no surprise charges. Parking, breakfast and Wi-Fi were all included in the price. Lots of restaurants in the immediate area. A great value.

It’s by the marina.

Nice place reasonable price. Near train so a bit noisy.

Nice location.can walk to marina area and grab a bite to eat

Right off the freeway exit, conveniently near food, grocery, gas stations and in a nice quiet area.

The Breakfast was SPECTACULAR. Only problem was that the pancake machine broke on our second day but everything else was perfect. Place seems really clean. For us it is well located when we visit the Fairfield/Suisun area.

Our stay at the Holiday Inn Express and Suites in Suisun City, CA was fantastic! From being welcomed at the front desk by Mr. Austin Antoque who checked us in, being helped by Sandy at the front desk when we extended our stay and to being checked out by Mr. Himanshu Raj Pul! Breakfast was simply amazing! We will definitely stay at this hotel again when we return to California! Thank you!

Breakfast was excellent!

Super clean room. It was very well lit and lots of outlets. Our room was quite spacious and the bathroom was pretty big too. Breakfast was very good. A lot of different choices. Cereal, sausage, eggs, toast, muffins, hard boiled eggs, yogurt. And more.

1.Many homeless in the area. A homeless man came in and attempted to get breakfast. 2.The hotel employee used her hands to fill up the Biscuit warmer. This is a food-safety issue. She needs to use gloves

Soft comfortable bed. Wonderful customer Service. I feel the breakfast needs to be better. Eggs were rubbery, coffee was watery and there werent any non pork sausages.

Was there 3 nights under 2 separate reservations. Room was barely cleaned while I was there. For example, the food crumbs left from the previous nights' meal was still there on nightstand, sheets straightened, but not changed... I had to go downstairs for coffee and coffee cups. Alarm clock was not plugged in -- the room wasn't guest- ready. Breakfast offered little decent options.. I didn't eat because it wasn't appealing... think they were frozen omlettes??

Staff wasnt attentive. Very slow check in. Pool wasnt especially clean and had far too much chlorine. There was long hairs all in the pool and around the pool. Pool had no towels. Pool had no ventilation. Very hot and humid. Got to breakfast at 915 and everything was gone except pastries. No bacon or eggs. Overall weak

The hotel was spotless. It smelled good. The breakfast was exceptional. The beds were very comfortable. The indoor pool was nice to enjoy on a cold day. The location was convenient. The staff were attentive. Highly recommend!

Check in was ok. There is only one Disabled parking for whole lot which I don’t think it’s up to code. Room was decent no was cloths. Had a fridge and small microwave and coffee maker all worked. Weight room dumbbells one bench and a cardio machine. Pool was filled with kids. Breakfast ok nothing warm and the egged would run out then biscuits and gravy then the bacon so to have it fairly warm you would have to eat one item at a time.