SpringHill Suites by Marriott Orangeburg

Checked in and left to finish my son college arrival. Got back later that evening and all the television channels said “unavailable”. When I contacted the funny desk the young lady made me aware that she was new and that the cable had been out since the day prior, she would contact management and give me a call back. No return call and nobody told me this upon check in because I would have went to another hotel. I tried to login to Netflix and again that app didn’t work. So my husband and I were just sitting in a room with no television and no alternate accommodations offered. I made a complaint with corporate and I will never stay there again. I’ve stayed there plenty of times in the last 4years and never had a problem. This time my stay was trash. Throw the entire management and staff away.

Stay was clean and easy. Staff as courteous and very helpful

The hotel cosmetically was very nice, however the beds were extremely uncomfortable very hard. My daughter and I were traveling with 4 children and requested with adjourning rooms or on the same floor. Reservations and payment was under my name some how it changed to two separate reservations. When we arrived we were tired and just wanted our rooms. After we checked in we notice we were on two different floors and brought it to the front desk attention and explained why we need to be in the same floor. She said she had nothing so my daughter asked for the MOD. The bartender tried to help she contacted the MOD and gave me the phone. Very brief conversation she started with “hey” not hello how can I help you. While waiting for her arrival we again asked the front desk person is there anything on the two floors she assigned us, she turned her head looked up at the ceiling stuck her younger out very immature, rolling her eyes popping her head back and forth like she was performing on a tick toc video. Finally the MOD arrives addressed our easy apologized. The rest of the stay was manageable the children enjoyed the pool because of storms off and on wasn’t able to enjoy the water park or really venture out since it was a short visit. Before the night was over I went to the front desk to check on the young lady and to apologize for my reaction for immaturity. I don’t think I’ll stay at that hotel again really reconsidering my over all stays at Marriott hotel chains.

It was noisy and loud and kept us up half the night. But beds were great and room was nice.

The pool is indoor and did not seem very clean. The elevator was broken. The staff was friendly and very nice.