Hotel Soleil Pacifico
US$139
/ night
Avg. for September
Prices for Hotel Soleil Pacifico
Select dates to see prices and availability
US$139
/ night
Avg. for September
Monthly average prices
Nightly prices at Hotel Soleil Pacifico average US$114 in the cheapest month (July) and US$190 in the most expensive month (December), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$135 |
| February | US$145 |
| March | US$144 |
| April | US$141 |
| May | US$118 |
| June | US$150 |
| July | US$114 |
| August | US$132 |
| September | US$139 |
| October | US$138 |
| November | US$151 |
| December | US$190 |
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Sept · US$139
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Most expensive: December (~US$190)
Cheapest: July (~US$114)
About this property
Relax at the full-service spa, where you can enjoy massages and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor pools, 2 hot tubs, and a nightclub. Additional amenities at this resort include wireless ...
Amenities
Relax at the full-service spa, where you can enjoy massages and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor pools, 2 hot tubs, and a nightclub. Additional amenities at this resort include wireless internet access (surcharge), concierge services, and babysitting (surcharge).
Business amenities
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Puerto San Jose? This resort has 1374100 square feet (127657 square meters) of space consisting of conference space and a meeting room. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Dining
Enjoy Caribbean cuisine at Los Caracoles, one of the resort's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Rooms
Make yourself at home in one of the 128 air-conditioned rooms featuring flat-screen televisions. Rooms have private balconies. Wireless internet access (surcharge) keeps you connected, and satellite programming is available for your entertainment. Bathrooms have rainfall showerheads and complimentary toiletries.
Location
When you stay at Hotel Soleil Pacifico in Puerto San Jose, you'll be near the beach and 12 minutes by car from Aquamagic. This family-friendly resort is 5.6 mi (9 km) from Puerto San Jose Beach and 14.2 mi (22.8 km) from Chiquimulilla Canal.
What's nearby
Aquamagic(5.5 Miles)
Puerto San Jose Beach(5.6 Miles)
Chiquimulilla Canal(14.2 Miles)
Sea Museum(24.5 Miles)
Estación Biológica el Banco(27.7 Miles)
Museo Regional de Arqueología(28.7 Miles)
Monterrico Beach(30.7 Miles)
The preferred airport for Hotel Soleil Pacifico is La Aurora Intl. Airport (GUA)(69.4 Miles)
Parking
Airport shuttle
Restaurant
Swimming pool
Room service
Tour desk
Location
Highway to Chulamar Km 105, San Jose Port, Puerto San Jose, Guatemala
Aquamagic (5.5 Miles)
Puerto San Jose Beach (5.6 Miles)
Chiquimulilla Canal (14.2 Miles)
Sea Museum (24.5 Miles)
Estación Biológica el Banco (27.7 Miles)
Museo Regional de Arqueología (28.7 Miles)
Room options
6
Deluxe Bungalow, Garden View
Room details
1 Extra-Large Double Bed
and 1 Single Bed
Sleeps 3
323 ft²
BalconyAir ConditioningPrivate BathroomRollaway or Extra Beds (Extra Fee)
5
Double Room
Room details
2 Double Beds
Sleeps 4
323 ft²
BalconyAir ConditioningPrivate BathroomRollaway or Extra Beds (Extra Fee)
Guest reviews of Hotel Soleil Pacifico
8.3
Very good
Based on 419 verified reviews
Who stays here?
Business
7%
Couple
27%
Family
54%
Group
10%
What guests think
AI-generated summary based on recent guest reviews
At Hotel Soleil Pacifico, travellers describe a spacious, beachfront resort with family‑friendly pools and activities, clean and comfortable rooms, and generally friendly staff, but also note aging facilities and frequent pool maintenance and cleanliness issues.
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What guests think
At Hotel Soleil Pacifico, travellers describe a spacious, beachfront resort with family‑friendly pools and activities, clean and comfortable rooms, and generally friendly staff, but also note aging facilities and frequent pool maintenance and cleanliness issues.
The beachfront setting and private beach access stand out. Rooms are often spacious, but some feel dated, with A/C or Wi‑Fi problems and occasional noise. Guests repeatedly mention slow check‑in, confusing all‑inclusive or buffet policies, and long waits for food or drinks. Expect a lively beach resort with mixed consistency, best for travelers prioritizing location and family amenities over polish.
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AI-generated summary based on recent guest reviews
Facilities
Large beachfront property with multiple pools, activities, and a kids area. Many report aging facilities: loose pool tiles, mold or heavy chemicals, occasional pool closures, a cold or nonworking jacuzzi, and limited beach chairs.
Related guest reviews
10
Stephen
20 Mar 2025
·
Stayed 2 nights
Nice place to relax - Several good pools - Decent breakfast - On the beach - Not many beach chairs - Decent restaurant - Nice big rooms
Nice place to relax - Several good pools - Decent breakfast - On the beach - Not many beach chairs - Decent restaurant - Nice big rooms
2
Bessie
22 Dec 2024
·
Stayed 3 nights
I was here 10 years ago and nothing has changed, so it all feels and looks so outdated. The rooms have outdated fans that sound like it's about to fall off, old beds, poor bathroom lighting, broken door handles, hard to open sliding door to patio, etc. The restaurant menu also outdated, food was just OKAY, they should add new dishes and desserts. Poolside bars were mostly closed, when opened they lacked water and ice. The servers were unfriendly, had to ask several times for drinks and always got an attitude or just ignored all together. I booked a massage, but the masseuse was a no show after waiting 15 minutes, 30mins to get a refund for that. I was then approached by one of their "club med" like sales person, said I would get a "free" room for a night in one of their hotels if I listened to their sales pitch for 20mins, which I did and they had me running around to get the "free" room voucher, which ended up not being "free". You actually have to pay $54 and it comes with several rules and regulations on how and when you get to use it making difficult for you to actually use. Needless to say, this was not a great visit to this resort, won't be coming back. I would recommend Oceana resort near the same area, much more modern, cleaner, friendly staff and great food and atmosphere.
I was here 10 years ago and nothing has changed, so it all feels and looks so outdated. The rooms have outdated fans that sound like it's about to fall off, old beds, poor bathroom lighting, broken door handles, hard to open sliding door to patio, etc. The restaurant menu also outdated, food was just OKAY, they should add new dishes and desserts. Poolside bars were mostly closed, when opened they lacked water and ice. The servers were unfriendly, had to ask several times for drinks and always got an attitude or just ignored all together. I booked a massage, but the masseuse was a no show after waiting 15 minutes, 30mins to get a refund for that. I was then approached by one of their "club med" like sales person, said I would get a "free" room for a night in one of their hotels if I listened to their sales pitch for 20mins, which I did and they had me running around to get the "free" room voucher, which ended up not being "free". You actually have to pay $54 and it comes with several rules and regulations on how and when you get to use it making difficult for you to actually use. Needless to say, this was not a great visit to this resort, won't be coming back. I would recommend Oceana resort near the same area, much more modern, cleaner, friendly staff and great food and atmosphere.
10
Azahea
7 Sept 2025
·
Stayed 1 night
Great priperty brst kn Puert San Jose. Competitive pricing, clean areas throughout, great housekeeping amd staff. Great amenities all around with theatre, bar, pools and kiddie area and beach access.
Great priperty brst kn Puert San Jose. Competitive pricing, clean areas throughout, great housekeeping amd staff. Great amenities all around with theatre, bar, pools and kiddie area and beach access.
6
DIANA
14 Mar 2023
·
Stayed 1 night
The bathroom near the snack area was soiled... Disgusting!. They should keep it clean. The pool by the hotel was closed for renovation, only the pools at the beach club were open. They should have made renovations before the busy season... it was full and Hotel guests did not have the option to use the closer pool, only the ones also open to day-pass visitors. They had newer staff at check in, and it took a long time in the lobby to check us in at 3:00 p.m.
The bathroom near the snack area was soiled... Disgusting!. They should keep it clean. The pool by the hotel was closed for renovation, only the pools at the beach club were open. They should have made renovations before the busy season... it was full and Hotel guests did not have the option to use the closer pool, only the ones also open to day-pass visitors. They had newer staff at check in, and it took a long time in the lobby to check us in at 3:00 p.m.
10
carlos
1 Sept 2025
·
Stayed 1 night
That the pool closest to the beach, closed early
That the pool closest to the beach, closed early
10
Ileana
25 Feb 2025
·
Stayed 1 night
Le falta mantenimiento a las instalaciones está muy viejo
Le falta mantenimiento a las instalaciones está muy viejo
4
Leonel
4 Sept 2025
·
Stayed 1 night
The personnel is excellent. They are very polite and hospitable. The pool has mold all over. In general the pool shape really bad. It needs to be remodeled. The dinner buffet is horrible. It tasted like food I can make at home, not like the food a professional chef cooked, which a resort of this category should have. Very mediocre food. I’d give this place a 2.5 star resort, maybe a 3.0 star really pushing it. But never a 4 star like they preaume to be
The personnel is excellent. They are very polite and hospitable. The pool has mold all over. In general the pool shape really bad. It needs to be remodeled. The dinner buffet is horrible. It tasted like food I can make at home, not like the food a professional chef cooked, which a resort of this category should have. Very mediocre food. I’d give this place a 2.5 star resort, maybe a 3.0 star really pushing it. But never a 4 star like they preaume to be
2
Cynthia
23 Dec 2021
·
Stayed 1 night
El hotel lindo y los empleados mis respetod pero la recepcinista y el administrador no tienen el don de servicio, son malos malos muy malos., no habia internet, el Jacuzzi no funcionaba, yo tuve una emrgwncia de salud en la madrugada y ni una tacita de té me pudieron brindar.
El hotel lindo y los empleados mis respetod pero la recepcinista y el administrador no tienen el don de servicio, son malos malos muy malos., no habia internet, el Jacuzzi no funcionaba, yo tuve una emrgwncia de salud en la madrugada y ni una tacita de té me pudieron brindar.
6
Sergio
4 Apr 2025
·
Stayed 1 night
Deben darle mantenimiento a la piscina, ya tenía varios azulejos rotos y mi hijo se cortó el pie con uno de ellos. Al fondo de la piscina y donde se quitaba la arena del mar se veía moho. Solo por esto no creo que valga el precio. La comida del buffet desayuno estuvo excelente. La habitación en general estuvo cómoda para la familia.
Deben darle mantenimiento a la piscina, ya tenía varios azulejos rotos y mi hijo se cortó el pie con uno de ellos. Al fondo de la piscina y donde se quitaba la arena del mar se veía moho. Solo por esto no creo que valga el precio. La comida del buffet desayuno estuvo excelente. La habitación en general estuvo cómoda para la familia.
2
Jackeline
27 Sept 2024
·
Stayed 1 night
The resort looked like at one time it might have been great. It's run down, the food was terrible, pool dirty and jacuzzi had cold water. The beach was dirty and limited seating. The restaurant meal package was not explaines. However, would not have been worth it. The patio had no furniture to enjoy it. Would not recommend or return.
The resort looked like at one time it might have been great. It's run down, the food was terrible, pool dirty and jacuzzi had cold water. The beach was dirty and limited seating. The restaurant meal package was not explaines. However, would not have been worth it. The patio had no furniture to enjoy it. Would not recommend or return.
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AI-generated summary based on recent guest reviews
Cleanliness
Housekeeping and some areas are praised as clean, but cleanliness is inconsistent. Guests repeatedly mention dirty or moldy pools, soiled public bathrooms, worn linens, and a dirty beach.
Related guest reviews
2
Vilma Carolina
6 Feb 2024
·
Stayed 3 nights
No me gustó en absoluto. Dejan entrar cualquier tipo de persona, proxénetas acompañados de escorts, mala atención de los trabajadores. Desatención para los huéspedes del hotel, por recibir personas de ingreso por día a las cuales les otorgan bebidas, comidas, etc., algo que a los huéspedes nos cobran carísimo. Las sábanas raídas, los baños públicos y el elevador destruidos y sucios. Es demasiado caro para el servicio que ofrecen. Expedia debe sacarlos de las opciones, son una porquería.
No me gustó en absoluto. Dejan entrar cualquier tipo de persona, proxénetas acompañados de escorts, mala atención de los trabajadores. Desatención para los huéspedes del hotel, por recibir personas de ingreso por día a las cuales les otorgan bebidas, comidas, etc., algo que a los huéspedes nos cobran carísimo. Las sábanas raídas, los baños públicos y el elevador destruidos y sucios. Es demasiado caro para el servicio que ofrecen. Expedia debe sacarlos de las opciones, son una porquería.
2
Luis
4 Apr 2024
·
Stayed 1 night
Not what we expected - loose tile pool dirty etc.
Not what we expected - loose tile pool dirty etc.
10
Azahea
7 Sept 2025
·
Stayed 1 night
Great priperty brst kn Puert San Jose. Competitive pricing, clean areas throughout, great housekeeping amd staff. Great amenities all around with theatre, bar, pools and kiddie area and beach access.
Great priperty brst kn Puert San Jose. Competitive pricing, clean areas throughout, great housekeeping amd staff. Great amenities all around with theatre, bar, pools and kiddie area and beach access.
6
DIANA
14 Mar 2023
·
Stayed 1 night
The bathroom near the snack area was soiled... Disgusting!. They should keep it clean. The pool by the hotel was closed for renovation, only the pools at the beach club were open. They should have made renovations before the busy season... it was full and Hotel guests did not have the option to use the closer pool, only the ones also open to day-pass visitors. They had newer staff at check in, and it took a long time in the lobby to check us in at 3:00 p.m.
The bathroom near the snack area was soiled... Disgusting!. They should keep it clean. The pool by the hotel was closed for renovation, only the pools at the beach club were open. They should have made renovations before the busy season... it was full and Hotel guests did not have the option to use the closer pool, only the ones also open to day-pass visitors. They had newer staff at check in, and it took a long time in the lobby to check us in at 3:00 p.m.
8
Edgar
21 Oct 2025
·
Stayed 1 night
Habitaciones muy limpias y amplias. La comida muy buena (el único detalle es que si van en familia sin plan “All Inclusive” y quieren buffet, es obligatorio que toda la familia compre buffet, no puede comprar solo 1 miembro, aspecto que no me parece bueno). El personal muy amable, todos muy educados. La playa limpia. Las piscinas podrían mejorar su estado ya que hay azulejos sueltos y eso lastima, pero visualmente y todo alrededor muy bonito!
Habitaciones muy limpias y amplias. La comida muy buena (el único detalle es que si van en familia sin plan “All Inclusive” y quieren buffet, es obligatorio que toda la familia compre buffet, no puede comprar solo 1 miembro, aspecto que no me parece bueno). El personal muy amable, todos muy educados. La playa limpia. Las piscinas podrían mejorar su estado ya que hay azulejos sueltos y eso lastima, pero visualmente y todo alrededor muy bonito!
6
Sergio
4 Apr 2025
·
Stayed 1 night
Deben darle mantenimiento a la piscina, ya tenía varios azulejos rotos y mi hijo se cortó el pie con uno de ellos. Al fondo de la piscina y donde se quitaba la arena del mar se veía moho. Solo por esto no creo que valga el precio. La comida del buffet desayuno estuvo excelente. La habitación en general estuvo cómoda para la familia.
Deben darle mantenimiento a la piscina, ya tenía varios azulejos rotos y mi hijo se cortó el pie con uno de ellos. Al fondo de la piscina y donde se quitaba la arena del mar se veía moho. Solo por esto no creo que valga el precio. La comida del buffet desayuno estuvo excelente. La habitación en general estuvo cómoda para la familia.
6
Carlos
17 Jan 2024
·
Stayed 2 nights
The hotel needs to reinvest in key facilities. Example the pool itself the tiles are falling apart, the tiles around the pool had a film of dirt, the beach is dirty and it needs to be cleaned and the rooms definitely need to be remodeled and cleaned better.
The hotel needs to reinvest in key facilities. Example the pool itself the tiles are falling apart, the tiles around the pool had a film of dirt, the beach is dirty and it needs to be cleaned and the rooms definitely need to be remodeled and cleaned better.
2
Jackeline
27 Sept 2024
·
Stayed 1 night
The resort looked like at one time it might have been great. It's run down, the food was terrible, pool dirty and jacuzzi had cold water. The beach was dirty and limited seating. The restaurant meal package was not explaines. However, would not have been worth it. The patio had no furniture to enjoy it. Would not recommend or return.
The resort looked like at one time it might have been great. It's run down, the food was terrible, pool dirty and jacuzzi had cold water. The beach was dirty and limited seating. The restaurant meal package was not explaines. However, would not have been worth it. The patio had no furniture to enjoy it. Would not recommend or return.
8
veronica
10 Feb 2025
·
Stayed 1 night
The resort was really nice the swimming pool really nice too the food excellent . But l had some inconveniences with my booking. The customer service awful they give. Really hard time with the booking and breakfast included. They didn’t had the information in the computer and they refused to give me my breakfast included. Bad customer service the sheets in the bed were clean but the skirt look nasty . Ho edtly l will come back to that resort.
The resort was really nice the swimming pool really nice too the food excellent . But l had some inconveniences with my booking. The customer service awful they give. Really hard time with the booking and breakfast included. They didn’t had the information in the computer and they refused to give me my breakfast included. Bad customer service the sheets in the bed were clean but the skirt look nasty . Ho edtly l will come back to that resort.
10
Alicia
18 Apr 2024
·
Stayed 1 night
We had a great experience! The property was very clean and extremely well kept. The staff was amazing! I recommend it.
We had a great experience! The property was very clean and extremely well kept. The staff was amazing! I recommend it.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are often spacious and suitable for families, with some recently renovated bathrooms. Others feel dated, with maintenance issues, weak A/C, unreliable Wi‑Fi, noise from neighboring guests, and missing basics like patio furniture or in‑room fridge/microwave.
Related guest reviews
4
Claudia
17 Sept 2025
·
Stayed 1 night
Normalmente nos hemos hospedado en Antigua, pero si hay bastante diferencia, en atención y comodidad. Era de madrugada y los húespedes del lado estaban bebiendo con una gran sonido de muscia, nosotros llevabamos niños fue terrible
Normalmente nos hemos hospedado en Antigua, pero si hay bastante diferencia, en atención y comodidad. Era de madrugada y los húespedes del lado estaban bebiendo con una gran sonido de muscia, nosotros llevabamos niños fue terrible
8
Yesenia
24 Nov 2022
·
Stayed 2 nights
La habitación y áreas comunes bonitas y cómodas para descansar; la comida en general no está acorde al precio.
La habitación y áreas comunes bonitas y cómodas para descansar; la comida en general no está acorde al precio.
10
Stephen
20 Mar 2025
·
Stayed 2 nights
Nice place to relax - Several good pools - Decent breakfast - On the beach - Not many beach chairs - Decent restaurant - Nice big rooms
Nice place to relax - Several good pools - Decent breakfast - On the beach - Not many beach chairs - Decent restaurant - Nice big rooms
4
Anai
26 Oct 2025
·
Stayed 2 nights
El área de snacks tenía poca variedad , después de las 12:30 ya no sirvieron todos los alimentos , únicamente hoy dogs y hamburguesas. Nuestro cuarto olía como a trapo mojado y la opciones de alimentos no son muchas. El precio es elevado para lo que ofrecen. El piso de la piscina necesita mantenimiento
El área de snacks tenía poca variedad , después de las 12:30 ya no sirvieron todos los alimentos , únicamente hoy dogs y hamburguesas. Nuestro cuarto olía como a trapo mojado y la opciones de alimentos no son muchas. El precio es elevado para lo que ofrecen. El piso de la piscina necesita mantenimiento
2
Bessie
22 Dec 2024
·
Stayed 3 nights
I was here 10 years ago and nothing has changed, so it all feels and looks so outdated. The rooms have outdated fans that sound like it's about to fall off, old beds, poor bathroom lighting, broken door handles, hard to open sliding door to patio, etc. The restaurant menu also outdated, food was just OKAY, they should add new dishes and desserts. Poolside bars were mostly closed, when opened they lacked water and ice. The servers were unfriendly, had to ask several times for drinks and always got an attitude or just ignored all together. I booked a massage, but the masseuse was a no show after waiting 15 minutes, 30mins to get a refund for that. I was then approached by one of their "club med" like sales person, said I would get a "free" room for a night in one of their hotels if I listened to their sales pitch for 20mins, which I did and they had me running around to get the "free" room voucher, which ended up not being "free". You actually have to pay $54 and it comes with several rules and regulations on how and when you get to use it making difficult for you to actually use. Needless to say, this was not a great visit to this resort, won't be coming back. I would recommend Oceana resort near the same area, much more modern, cleaner, friendly staff and great food and atmosphere.
I was here 10 years ago and nothing has changed, so it all feels and looks so outdated. The rooms have outdated fans that sound like it's about to fall off, old beds, poor bathroom lighting, broken door handles, hard to open sliding door to patio, etc. The restaurant menu also outdated, food was just OKAY, they should add new dishes and desserts. Poolside bars were mostly closed, when opened they lacked water and ice. The servers were unfriendly, had to ask several times for drinks and always got an attitude or just ignored all together. I booked a massage, but the masseuse was a no show after waiting 15 minutes, 30mins to get a refund for that. I was then approached by one of their "club med" like sales person, said I would get a "free" room for a night in one of their hotels if I listened to their sales pitch for 20mins, which I did and they had me running around to get the "free" room voucher, which ended up not being "free". You actually have to pay $54 and it comes with several rules and regulations on how and when you get to use it making difficult for you to actually use. Needless to say, this was not a great visit to this resort, won't be coming back. I would recommend Oceana resort near the same area, much more modern, cleaner, friendly staff and great food and atmosphere.
10
Karen
7 Dec 2023
·
Stayed 1 night
Me gustó que la habitación está renovada, el baño está más moderno, azulejo y artefactos nuevos, más cómodo.
Me gustó que la habitación está renovada, el baño está más moderno, azulejo y artefactos nuevos, más cómodo.
8
Edgar
21 Oct 2025
·
Stayed 1 night
Habitaciones muy limpias y amplias. La comida muy buena (el único detalle es que si van en familia sin plan “All Inclusive” y quieren buffet, es obligatorio que toda la familia compre buffet, no puede comprar solo 1 miembro, aspecto que no me parece bueno). El personal muy amable, todos muy educados. La playa limpia. Las piscinas podrían mejorar su estado ya que hay azulejos sueltos y eso lastima, pero visualmente y todo alrededor muy bonito!
Habitaciones muy limpias y amplias. La comida muy buena (el único detalle es que si van en familia sin plan “All Inclusive” y quieren buffet, es obligatorio que toda la familia compre buffet, no puede comprar solo 1 miembro, aspecto que no me parece bueno). El personal muy amable, todos muy educados. La playa limpia. Las piscinas podrían mejorar su estado ya que hay azulejos sueltos y eso lastima, pero visualmente y todo alrededor muy bonito!
6
Mark
25 Dec 2021
·
Stayed 1 night
They offered “Free WiFi” but it did not work. They told us it would be fixed soon, but it was not and they told us only in the Lobby it works. For a tourist that requires WiFi for business needs, it’s most important. There is no fridge or microwave in our room. Contacting the lobby takes a long time because there’s not enough staff. Other than that, the location, pool, and breakfast was good
They offered “Free WiFi” but it did not work. They told us it would be fixed soon, but it was not and they told us only in the Lobby it works. For a tourist that requires WiFi for business needs, it’s most important. There is no fridge or microwave in our room. Contacting the lobby takes a long time because there’s not enough staff. Other than that, the location, pool, and breakfast was good
10
Daniel
28 Nov 2022
·
Stayed 2 nights
Very nice hotel, clean rooms, friendly staff, the only thing was the air condition machine seems it would need service or change as it didn´t cool as it should, also if you need to get out of parking it´s difficult as you need to get your parking ticket stamp by hotel and there are a lot of queues at lobby.
Very nice hotel, clean rooms, friendly staff, the only thing was the air condition machine seems it would need service or change as it didn´t cool as it should, also if you need to get out of parking it´s difficult as you need to get your parking ticket stamp by hotel and there are a lot of queues at lobby.
2
Jackeline
27 Sept 2024
·
Stayed 1 night
The resort looked like at one time it might have been great. It's run down, the food was terrible, pool dirty and jacuzzi had cold water. The beach was dirty and limited seating. The restaurant meal package was not explaines. However, would not have been worth it. The patio had no furniture to enjoy it. Would not recommend or return.
The resort looked like at one time it might have been great. It's run down, the food was terrible, pool dirty and jacuzzi had cold water. The beach was dirty and limited seating. The restaurant meal package was not explaines. However, would not have been worth it. The patio had no furniture to enjoy it. Would not recommend or return.
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AI-generated summary based on recent guest reviews
Service
Many describe staff as polite and friendly, yet service is inconsistent. Reviews cite slow check‑in/out, confusion over all‑inclusive and buffet entitlements, long waits for meals or drinks, and unhelpful or understaffed front desks and bars.
Related guest reviews
10
Jorge
24 Sept 2025
·
Stayed 3 nights
Great customer service!
Great customer service!
2
Jose
26 Dec 2022
·
Stayed 19,347 nights
Bad customer service from staff, under staff, too crowded, wouldn’t recommend
Bad customer service from staff, under staff, too crowded, wouldn’t recommend
4
Selvin
22 Jun 2025
·
Stayed 1 night
Front desk very slow, it takes too long to check in and check out also very slow, front desk personal didn’t offer any promotions any deals, restaurant for lunch took almost an hour after ordering our food.
Front desk very slow, it takes too long to check in and check out also very slow, front desk personal didn’t offer any promotions any deals, restaurant for lunch took almost an hour after ordering our food.
6
DIANA
14 Mar 2023
·
Stayed 1 night
The bathroom near the snack area was soiled... Disgusting!. They should keep it clean. The pool by the hotel was closed for renovation, only the pools at the beach club were open. They should have made renovations before the busy season... it was full and Hotel guests did not have the option to use the closer pool, only the ones also open to day-pass visitors. They had newer staff at check in, and it took a long time in the lobby to check us in at 3:00 p.m.
The bathroom near the snack area was soiled... Disgusting!. They should keep it clean. The pool by the hotel was closed for renovation, only the pools at the beach club were open. They should have made renovations before the busy season... it was full and Hotel guests did not have the option to use the closer pool, only the ones also open to day-pass visitors. They had newer staff at check in, and it took a long time in the lobby to check us in at 3:00 p.m.
4
David
5 Sept 2023
·
Stayed 2 nights
I would not waste your time or money on this place, terrible service, could not get a cup of coffee., ignored by the staff, no water in tbe room.
I would not waste your time or money on this place, terrible service, could not get a cup of coffee., ignored by the staff, no water in tbe room.
2
Henry
9 Feb 2024
·
The people are not helpful I booked all inclusive and had to pay for drinks and food, the people at the bar did not know how to fix drinks terrible place for an all inclusive. I do not recommend this place.
The people are not helpful I booked all inclusive and had to pay for drinks and food, the people at the bar did not know how to fix drinks terrible place for an all inclusive. I do not recommend this place.
4
Leonel
4 Sept 2025
·
Stayed 1 night
The personnel is excellent. They are very polite and hospitable. The pool has mold all over. In general the pool shape really bad. It needs to be remodeled. The dinner buffet is horrible. It tasted like food I can make at home, not like the food a professional chef cooked, which a resort of this category should have. Very mediocre food. I’d give this place a 2.5 star resort, maybe a 3.0 star really pushing it. But never a 4 star like they preaume to be
The personnel is excellent. They are very polite and hospitable. The pool has mold all over. In general the pool shape really bad. It needs to be remodeled. The dinner buffet is horrible. It tasted like food I can make at home, not like the food a professional chef cooked, which a resort of this category should have. Very mediocre food. I’d give this place a 2.5 star resort, maybe a 3.0 star really pushing it. But never a 4 star like they preaume to be
10
Mario
23 May 2025
·
Stayed 1 night
Excellent service. Love the food, the facilities. We had a great time!
Excellent service. Love the food, the facilities. We had a great time!
8
veronica
10 Feb 2025
·
Stayed 1 night
The resort was really nice the swimming pool really nice too the food excellent . But l had some inconveniences with my booking. The customer service awful they give. Really hard time with the booking and breakfast included. They didn’t had the information in the computer and they refused to give me my breakfast included. Bad customer service the sheets in the bed were clean but the skirt look nasty . Ho edtly l will come back to that resort.
The resort was really nice the swimming pool really nice too the food excellent . But l had some inconveniences with my booking. The customer service awful they give. Really hard time with the booking and breakfast included. They didn’t had the information in the computer and they refused to give me my breakfast included. Bad customer service the sheets in the bed were clean but the skirt look nasty . Ho edtly l will come back to that resort.
10
Alicia
18 Apr 2024
·
Stayed 1 night
We had a great experience! The property was very clean and extremely well kept. The staff was amazing! I recommend it.
We had a great experience! The property was very clean and extremely well kept. The staff was amazing! I recommend it.
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AI-generated summary based on recent guest reviews
Location
Beachfront location and private beach access are highlights. Some note beach cleanliness issues.
Related guest reviews
10
Stephen
20 Mar 2025
·
Stayed 2 nights
Nice place to relax - Several good pools - Decent breakfast - On the beach - Not many beach chairs - Decent restaurant - Nice big rooms
Nice place to relax - Several good pools - Decent breakfast - On the beach - Not many beach chairs - Decent restaurant - Nice big rooms
10
Mayra
9 Aug 2023
·
Stayed 1 night
The Beach very nice we don’t like the pool’s
The Beach very nice we don’t like the pool’s
10
Carmen
28 Jul 2025
·
Stayed 1 night
If you have kids it’s the perfect place ! Private beach amazing
If you have kids it’s the perfect place ! Private beach amazing
10
Azahea
7 Sept 2025
·
Stayed 1 night
Great priperty brst kn Puert San Jose. Competitive pricing, clean areas throughout, great housekeeping amd staff. Great amenities all around with theatre, bar, pools and kiddie area and beach access.
Great priperty brst kn Puert San Jose. Competitive pricing, clean areas throughout, great housekeeping amd staff. Great amenities all around with theatre, bar, pools and kiddie area and beach access.
10
Hilce
1 Feb 2025
·
Stayed 1 night
Our overall experience was great! We absolutely enjoyed the natural beauty of the property. We did not feel safe outside of the hotel area.
Our overall experience was great! We absolutely enjoyed the natural beauty of the property. We did not feel safe outside of the hotel area.
8
Edgar
21 Oct 2025
·
Stayed 1 night
Habitaciones muy limpias y amplias. La comida muy buena (el único detalle es que si van en familia sin plan “All Inclusive” y quieren buffet, es obligatorio que toda la familia compre buffet, no puede comprar solo 1 miembro, aspecto que no me parece bueno). El personal muy amable, todos muy educados. La playa limpia. Las piscinas podrían mejorar su estado ya que hay azulejos sueltos y eso lastima, pero visualmente y todo alrededor muy bonito!
Habitaciones muy limpias y amplias. La comida muy buena (el único detalle es que si van en familia sin plan “All Inclusive” y quieren buffet, es obligatorio que toda la familia compre buffet, no puede comprar solo 1 miembro, aspecto que no me parece bueno). El personal muy amable, todos muy educados. La playa limpia. Las piscinas podrían mejorar su estado ya que hay azulejos sueltos y eso lastima, pero visualmente y todo alrededor muy bonito!
10
Heidy
15 Feb 2025
·
Stayed 1 night
This hotel is huge , very nice palm trees
This hotel is huge , very nice palm trees
6
Carlos
17 Jan 2024
·
Stayed 2 nights
The hotel needs to reinvest in key facilities. Example the pool itself the tiles are falling apart, the tiles around the pool had a film of dirt, the beach is dirty and it needs to be cleaned and the rooms definitely need to be remodeled and cleaned better.
The hotel needs to reinvest in key facilities. Example the pool itself the tiles are falling apart, the tiles around the pool had a film of dirt, the beach is dirty and it needs to be cleaned and the rooms definitely need to be remodeled and cleaned better.
2
Jackeline
27 Sept 2024
·
Stayed 1 night
The resort looked like at one time it might have been great. It's run down, the food was terrible, pool dirty and jacuzzi had cold water. The beach was dirty and limited seating. The restaurant meal package was not explaines. However, would not have been worth it. The patio had no furniture to enjoy it. Would not recommend or return.
The resort looked like at one time it might have been great. It's run down, the food was terrible, pool dirty and jacuzzi had cold water. The beach was dirty and limited seating. The restaurant meal package was not explaines. However, would not have been worth it. The patio had no furniture to enjoy it. Would not recommend or return.
8
Lucy
29 May 2023
·
Stayed 1 night
Lil piece of paradise
Lil piece of paradise
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AI-generated summary based on recent guest reviews
Dining
Breakfast and some buffet items earn praise, but overall food quality and variety are inconsistent and often seen as overpriced. Several mention limited menus, long waits, and a policy requiring the whole family to purchase the buffet.
Related guest reviews
2
HYOUNG KEUN
18 Mar 2023
·
Stayed 1 night
Food (ceviche) terrible
Food (ceviche) terrible
10
Stephen
20 Mar 2025
·
Stayed 2 nights
Nice place to relax - Several good pools - Decent breakfast - On the beach - Not many beach chairs - Decent restaurant - Nice big rooms
Nice place to relax - Several good pools - Decent breakfast - On the beach - Not many beach chairs - Decent restaurant - Nice big rooms
6
Vilma
16 Oct 2024
·
Stayed 2 nights
Facilities are old and need to be updated. Beach was dirty, food choices are poor and need more mariscos in the menu. Resort is overpriced.
Facilities are old and need to be updated. Beach was dirty, food choices are poor and need more mariscos in the menu. Resort is overpriced.
4
Selvin
22 Jun 2025
·
Stayed 1 night
Front desk very slow, it takes too long to check in and check out also very slow, front desk personal didn’t offer any promotions any deals, restaurant for lunch took almost an hour after ordering our food.
Front desk very slow, it takes too long to check in and check out also very slow, front desk personal didn’t offer any promotions any deals, restaurant for lunch took almost an hour after ordering our food.
10
Edgar
2 Oct 2023
·
Stayed 1 night
Los menús para almuerzo y cenas, están muy limitados, cenas más que todo, lamentable, deben mejorar eso. Frijoles, huevos al gusto, queso, salsas, etc., una buena cena. Almuerzos de igual manera. Servicio de meseros se tardan más del promedio, para servir lo pedido. No hay variedad de canales de TV, muchos de novelas. Saludos.
Los menús para almuerzo y cenas, están muy limitados, cenas más que todo, lamentable, deben mejorar eso. Frijoles, huevos al gusto, queso, salsas, etc., una buena cena. Almuerzos de igual manera. Servicio de meseros se tardan más del promedio, para servir lo pedido. No hay variedad de canales de TV, muchos de novelas. Saludos.
4
Leonel
4 Sept 2025
·
Stayed 1 night
The personnel is excellent. They are very polite and hospitable. The pool has mold all over. In general the pool shape really bad. It needs to be remodeled. The dinner buffet is horrible. It tasted like food I can make at home, not like the food a professional chef cooked, which a resort of this category should have. Very mediocre food. I’d give this place a 2.5 star resort, maybe a 3.0 star really pushing it. But never a 4 star like they preaume to be
The personnel is excellent. They are very polite and hospitable. The pool has mold all over. In general the pool shape really bad. It needs to be remodeled. The dinner buffet is horrible. It tasted like food I can make at home, not like the food a professional chef cooked, which a resort of this category should have. Very mediocre food. I’d give this place a 2.5 star resort, maybe a 3.0 star really pushing it. But never a 4 star like they preaume to be
2
Claudia
21 Mar 2024
·
Stayed 1 night
Didn’t like the service, food was not good and overpriced.
Didn’t like the service, food was not good and overpriced.
6
Sergio
4 Apr 2025
·
Stayed 1 night
Deben darle mantenimiento a la piscina, ya tenía varios azulejos rotos y mi hijo se cortó el pie con uno de ellos. Al fondo de la piscina y donde se quitaba la arena del mar se veía moho. Solo por esto no creo que valga el precio. La comida del buffet desayuno estuvo excelente. La habitación en general estuvo cómoda para la familia.
Deben darle mantenimiento a la piscina, ya tenía varios azulejos rotos y mi hijo se cortó el pie con uno de ellos. Al fondo de la piscina y donde se quitaba la arena del mar se veía moho. Solo por esto no creo que valga el precio. La comida del buffet desayuno estuvo excelente. La habitación en general estuvo cómoda para la familia.
4
JULIA ENRIQUETA
15 Sept 2025
·
Stayed 3 nights
Terribly expensive for what you get. All inclusive was a complete joke and a huge rip off!! We left a day early even though we paid for another night. Could not wait to leave. Food was less than average at best.
Terribly expensive for what you get. All inclusive was a complete joke and a huge rip off!! We left a day early even though we paid for another night. Could not wait to leave. Food was less than average at best.
10
Karina
1 Nov 2024
·
Stayed 1 night
Muy buen servicio, limpieza y el buffet muy bueno.
Muy buen servicio, limpieza y el buffet muy bueno.
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AI-generated summary based on recent guest reviews
2
Cristy
11 Jun 2026
·
Stayed 3 nights
When I got the Hotel I couldn’t get my room because it was for 2 people when I went to the website there was for 4 people I cancel the room and get another one, the hotel don’t want to refund my money for the one I never get the service.😔 so sad!
When I got the Hotel I couldn’t get my room because it was for 2 people when I went to the website there was for 4 people I cancel the room and get another one, the hotel don’t want to refund my money for the one I never get the service.😔 so sad!
10
ursula
8 Jun 2026
·
Stayed 1 night
Excellent services I took my massage giver her 10 of 10 starts
Excellent services I took my massage giver her 10 of 10 starts
10
Mynor
2 Jun 2026
·
Stayed 1 night
Quite expensive for Guatemala but nice place. Pool was under construction.
Quite expensive for Guatemala but nice place. Pool was under construction.
10
Sabrina
1 Jun 2026
·
Stayed 3 nights
Had a great time
Had a great time
6
Tom
31 May 2026
·
Stayed 2 nights
Tired old resort that ownership is finally putting a lot of money in. Great for families with all of the water amenities.
Tired old resort that ownership is finally putting a lot of money in. Great for families with all of the water amenities.
FAQs about Hotel Soleil Pacifico
Is parking available at the property?
Yes, free self-parking is available on-site.
What type of breakfast is offered and what are the serving hours?
Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee of approximately USD 12 for adults and USD 9.20 for children.
Does the property allow pets?
Pets are not allowed at this property, but service animals are exempt.
What are the standard check-in and check-out times?
Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.
Are airport shuttle services available?
Yes, a roundtrip airport shuttle is provided for a surcharge of USD 45 per person (one way) and is available 24 hours.
What accessibility features does the property offer for guests with disabilities?
The property features step-free entrances and wheelchair-accessible facilities in public areas and rooms. Specific details about bathrooms and pool access features are not provided.
What is the location of the property in relation to key landmarks?
The property is located on the beach, 12 minutes by car from Aquamagic, 5.6 miles from Puerto San Jose Beach, and 30.7 miles from Monterrico Beach. Public transport options may be available in the area.
Does the property have a swimming pool?
Yes, there are 3 outdoor swimming pools available for guests to enjoy.
What are the hotel's policies for guests staying with children?
Children 3 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
What are the policies regarding extra beds and cribs?
Cribs are available for a fee of USD 10 per day, and rollaway beds are available for a fee of USD 37.5 per day. Advance request or confirmation may be required.
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Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-19: NO DATA
- 2026-09-20: 433.48470546874995USD
- 2026-09-21: 165.01768377227782USD
- 2026-09-22: 165.01768377227782USD
- 2026-09-23: 165.05641068420408USD
- 2026-09-24: 165.01768377227782USD
- 2026-09-25: 207.23122634582518USD
- 2026-09-26: 276.52962846069335USD
- 2026-09-27: 165.01768377227782USD
- 2026-09-28: 165.99999163055418USD
- 2026-09-29: 166.44639329376218USD
- 2026-09-30: 165.99999163055418USD
- 2026-10-01: 173.99999776916502USD
- 2026-10-02: 218.9999863204956USD
- 2026-10-03: 234.00000001983642USD
- 2026-10-04: 174.99999634704588USD
- 2026-10-05: 171.29906277465818USD
- 2026-10-06: 173.5900284790039USD
- 2026-10-07: 173.5900284790039USD
- 2026-10-08: 173.5900284790039USD
- 2026-10-09: 218.59485132598874USD
- 2026-10-10: 234.70370531768796USD
- 2026-10-11: 173.5900284790039USD
- 2026-10-12: 176.4474650375366USD
- 2026-10-13: 173.5900284790039USD
- 2026-10-14: 174.99999634704588USD
- 2026-10-15: 174.99999634704588USD
- 2026-10-16: 220.00000241394042USD
- 2026-10-17: 233.59645894165038USD
- 2026-10-18: 176.4474650375366USD
- 2026-10-19: 172.99999919128416USD
- 2026-10-20: 172.99999919128416USD
- 2026-10-21: 172.99999919128416USD
- 2026-10-22: 172.99999919128416USD
- 2026-10-23: 221.00000099182128USD
- 2026-10-24: 178.2899972732544USD
- 2026-10-25: 132.27999999923705USD
- 2026-10-26: 132.27999999923705USD
- 2026-10-27: 132.27999999923705USD
- 2026-10-28: 132.27999999923705USD
- 2026-10-29: 132.27999999923705USD
- 2026-10-30: 166.76999333801268USD
- 2026-10-31: 178.2899972732544USD
- 2026-11-01: 143.71999283828734USD
- 2026-11-02: 143.77999240264893USD
- 2026-11-03: 143.71999283828734USD
- 2026-11-04: 135.82169082183836USD
- 2026-11-05: 143.77999240264893USD
- 2026-11-06: 189.79999982147214USD
- 2026-11-07: 201.2899995956421USD
- 2026-11-08: 136.99800982437134USD
- 2026-11-09: 136.99800982437134USD
- 2026-11-10: 143.77999240264893USD
- 2026-11-11: 143.77999240264893USD
- 2026-11-12: 143.77999240264893USD
- 2026-11-13: NO DATA
- 2026-11-14: NO DATA
- 2026-11-15: 143.66538806762694USD
- 2026-11-16: 143.77999240264893USD
- 2026-11-17: 143.77999240264893USD
- 2026-11-18: 143.77999240264893USD
- 2026-11-19: 143.66538806762694USD
There is no front desk at this property. This property doesn't offer after-hours check-in. The host will greet guests on arrival. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a smoke detector and window guards
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Up to 2 children 3 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Contactless check-in and contactless check-out are available.
- Fee for buffet breakfast: approximately USD 12 for adults and USD 9.20 for children
- Fee for in-room wireless internet: USD 5 per 24-hour period (rates may vary)
- Fee for wireless internet in public areas: USD 5 per 24-hour period (rates may vary)
- Airport shuttle fee: USD 45 per person (one way)
- Crib (infant bed) fee: USD 10.0 per day
- Rollaway bed fee: USD 37.5 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Airport shuttle
Restaurant
Swimming pool
Room service
Tour desk
General
Room service
Restaurant
Non-smoking rooms
Hot tub/Jacuzzi
Massage
Spa & wellness centre
Kids club
Family room
Snack Bar/Deli
Parking
Parking
Airport shuttle
Free parking
Parking Onsite
Activities
Swimming pool
Tennis courts
Garden
Pool outdoor
Terrace
Fitness Center (nearby)
Water Park
Services
Tour desk
Luggage storage
Self laundry
24-Hour Front Desk
Internet
Free wi-fi