Is parking available at the property?

Free self-parking is available on-site, but parking is limited. Height restrictions apply.

What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are available daily from 6:00 AM to 11:00 AM for a fee of approximately GTQ 180 for adults and GTQ 99 for children.

Are pets allowed at the property?

No pets and no service animals are allowed at this property.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early check-in is available for a fee of GTQ 482, and late check-out is available for a fee of GTQ 350, both subject to availability.

Is there an airport shuttle service available?

A roundtrip airport shuttle is provided for a surcharge of GTQ 132 per person (one-way). Guests must contact the property 24 hours prior to arrival to arrange the transfer.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and elevators. However, specific details regarding accessible rooms and facilities should be confirmed with the property directly.

What is the location of the property in relation to key landmarks?

The hotel is located in Zona 11, Guatemala City, within a 5-minute drive of Museo Miraflores and Kaminaljuyu. It is approximately 2.8 miles from the National Museum of Archaeology and Ethnology and 2.9 miles from Museo Nacional de Historia Natural Jorge Ibarra.

Does the property have a swimming pool?

Yes, the hotel features both an indoor pool and an outdoor heated pool. Pool access is available from 5:30 AM to 8:00 PM.

What are the policies for guests staying with children?

Up to 2 children aged 4 years old and younger can stay free when occupying the parent or guardian's room, using existing bedding.

Tikal Futura Hotel in Guatemala City

Average nightly price at Tikal Futura Hotel & Convention Center by month, last 12 months (USD)
Month	Average price
January	US$115
February	US$122
March	US$132
April	US$126
May	US$122
June	US$130
July	US$124
August	US$125
September	US$126
October	US$142
November	US$147
December	US$119

What guests think

Across recent reviews, Tikal Futura Hotel & Convention Center stands out for friendly staff, spacious rooms, and extensive facilities including an indoor pool, spa, gym, and business lounge, plus convenient shopping and dining access via the attached mall.

Cleanliness is frequently praised, with many noting spotless rooms and tidy common areas. However, guests report recurring service inconsistencies (slow or unhelpful check-in, uneven VIP benefits) and some maintenance or noise issues such as dated bathroom fixtures, hot water delays, and occasional late-night disturbances. Facilities can feel crowded or need upkeep at times (pool area, bar), and late-night dining is limited; several travelers also mention heavy traffic and that the property is not especially close to the airport. Overall, expect a comfortable, amenity-rich stay with convenience, balanced by occasional service hiccups.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are extensive, with frequent praise for the large indoor pool, spa/saunas, decent gym, business lounge, and secure parking; some mention a lively bar. A few reviews note crowding, limited hours, or upkeep issues around the pool/bar area.

Related guest reviews

10

Fabiola

31 Oct 2024

·

Stayed 2 nights

I loved staying at this hotel! The Executive/Business reservation is great! The breakfast buffet is fantastic and the snacks and drinks at the lounge is excellent. The service staff is fantastic anywhere that we went through the facilities. The amenities are great: swimming pool, spa/sauna.

10

Carlos

7 Dec 2025

·

Stayed 4 nights

Una sorpresa muy agradable, el personal de lo mas atento, te tratan perfectamente bien, las habitaciones muy agradables, e impecablemente limpias. El desayuno variado, delicioso y muy completo, el piso 9 tiene un busines launch muy confortable y con buenas opciones de comidas en la tarde-noche. El spa fantastico, la masajista muy profesional, la piscina de una temperatura muy agradable, los saunas increibles. Todo el hotel es una experiencia maravillosa, lo visitare cada vez que vaya a Guatemala, 100% recomendable.

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10

Sigrid

11 Oct 2025

·

Stayed 1 night

Bar disponible con buena música

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8

Jose

13 Sept 2025

·

Stayed 1 night

Easy access, great food and indoor pool.

10

Aldo

28 Oct 2025

·

Stayed 7 nights

We had a great stay, the staff was very nice and welcoming. The rooms were spacious and the bed very comfortable. Safe parking space. We will definitely stay her again.

10

JAVIER

21 Feb 2026

·

Stayed 4 nights

Polite staff, good food, beautiful 25 meters pool where you can do laps, decent gym and a business lounge area with views of the city

10

Diego

23 Feb 2024

·

Stayed 1 night

I did like the atención and the gym and pool

10

JULIO

19 Nov 2025

·

Stayed 1 night

This was my 4th or 5th stay at Tikal Futura Hotel. My room was on the 8th floor this visit. The room was nice and big with a very comfortable king size bed and great walk-in shower. When I walked in, I was greeted with a welcoming letter signed by the GM. (legit signature, not a stamp or copied letter) and a very nice welcoming gift. Very much appreciated this and the cleanliness of the room. The window view was beautiful, and the coffee in the room was delicious. Enjoyed the pool and the early morning water exercises and a soak in the jacuzzi right after. Another awesome stay and will definitely return soon.

10

Paul

12 Sept 2025

·

Stayed 1 night

Spacious clean rooms. Nice pool, sauna and gym.Safe location.

10

Ana

19 Apr 2025

·

Stayed 2 nights

Service is exceptional. The only thing is that the pool even with reservations is was to full and not able to use.

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Cleanliness

Cleanliness is widely highlighted, with many calling rooms and public areas spotless. There are isolated complaints of dirty bathrooms, bad odors, or pests near the pool bar.

Related guest reviews

10

Jorge

19 Oct 2025

·

Stayed 1 night

Habitación limpia

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4

Madai

26 Jun 2024

·

Stayed 1 night

We didn’t check in until 8 o’clock at night. So you would think your room is ready and clean however that wasn’t the case for us. After traveling all day, I didn’t complain about it as I was tired and ready to go to sleep and had to wake up early that morning. Bathroom was nasty, no cleaned the toilet and tub, at least that’s what it looked like. You just expect more, especially for the price we paid that night. Never again

10

Edward

16 Feb 2026

·

Stayed 1 night

Room was clean and very nice.

10

Lenny

16 Oct 2025

·

Stayed 1 night

The staff were amazingly nice and the hotel was spotless and so spacious

10

Silvia

21 Nov 2025

·

Stayed 1 night

Yes the room was spotless and the crew was exceptionally

2

Starasia

14 Sept 2025

·

Stayed 2 nights

There are plenty roaches on the bar by the pool. I took pictures. They act like they didn’t understand English. They serve food and drinks there.

10

Luisa

12 Mar 2025

·

Stayed 1 night

Hotel is very clean and food was amazing

2

PATRICIA

29 Jun 2024

·

Stayed 1 night

Mal olor en el sanitario que sale de la reposadera y se extiende a toda la habitación.

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10

Juana

29 Oct 2025

·

Stayed 7 nights

Very clean, great food. Friendly staff.

8

Romance

22 Feb 2026

·

Stayed 2 nights

Clean rooms Friendly staff

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious and comfortable with good beds and views. Some guests report dated furnishings, bathroom fixture problems, hot water delays, lack of in-room fridges in some units, and occasional noise from maintenance or events.

Related guest reviews

4

Frank

5 Dec 2024

·

Stayed 1 night

No hot water. No heating in the room

8

Glenda

25 Nov 2025

·

Stayed 1 night

The hotel was nice but noisy. They decided to do repairs to an elevator around 2 am which disturbed my sleeping. The hotel did not nothing to repair the inconvenience.

10

Keffenie

29 Apr 2023

·

Stayed 2 nights

Best hotel I’ve stayed at in many countries. No fridge in room is the only negative. One day I left my passport, cash, and valuables in the safe and realized when I got back at the end of the day that I had left it open and forgot to lock it (I remembered this when I saw it open). The staff had come in and cleaned the room and nothing was missing. Really impressed! Lots of nearby amenities also!

8

ROSEMARIE

23 Jul 2025

·

Stayed 1 night

las habitaciones son muy lindas, todo muy limpio, pero la grifería de los baños no funciona, lo que me ha pasado antes. El inodoro se sigue saliendo, hay que regresar para ve que deje de salir el agua.

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10

Aldo

28 Oct 2025

·

Stayed 7 nights

We had a great stay, the staff was very nice and welcoming. The rooms were spacious and the bed very comfortable. Safe parking space. We will definitely stay her again.

6

Denys

10 Jul 2025

·

Stayed 2 nights

The rooms and bathroom are specious but antiquated. The shower and bathroom toilet barely work.

6

Russell

17 Jan 2025

·

Stayed 2 nights

Room was large but cold with tile floors. Furniture in Room was old. Not so great of a hotel

6

Denys

21 Aug 2024

·

Stayed 1 night

The bathroom needs improvement. It was challenging in using the shower handles were not properly adjusted the water was going everywhere and the water in the tub was not draining properly. The room was clean and organized, but no refrigerator which was disappointed.

10

JULIO

19 Nov 2025

·

Stayed 1 night

This was my 4th or 5th stay at Tikal Futura Hotel. My room was on the 8th floor this visit. The room was nice and big with a very comfortable king size bed and great walk-in shower. When I walked in, I was greeted with a welcoming letter signed by the GM. (legit signature, not a stamp or copied letter) and a very nice welcoming gift. Very much appreciated this and the cleanliness of the room. The window view was beautiful, and the coffee in the room was delicious. Enjoyed the pool and the early morning water exercises and a soak in the jacuzzi right after. Another awesome stay and will definitely return soon.

10

Carolina

14 Jul 2023

·

Stayed 3 nights

I stayed in this hotel for 3 nights. The staff was friendly, the indoor pool was amazing my daughter enjoyed the little kids pool . The downside was that at night it was a little noisy due to the party’s on the banquet area and the bar where they had music . But it’s in a great location, clean and safe .

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Service

Staff are often described as friendly, professional, and helpful. Recurring issues include slow or confusing check-in, inconsistent recognition of VIP benefits, billing or communication problems, and occasional unhelpful front-desk or restaurant service.

Related guest reviews

8

Christian

27 Sept 2025

·

Stayed 1 night

Solo con los servicios VIP trataron en el hotel de no darlos, incluso ya no pudimos hacer uso de ellos por lo tarde en que fueron entregados los vales correspondientes

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10

Gilda

25 Sept 2025

·

Stayed 1 night

Very professional and friendly staff.

6

Ronald

24 Apr 2024

·

Stayed 7 nights

The manager who had me come back to the hotel 3 times was rude. He didn’t want to give me an early check-in even though I offered to pay. He refused and blatantly said that I will not be upgrading you because you already received an upgrade. I told him that I didn’t receive an upgrade because I purchased the room without an upgrade. He flat out said no, I will not be upgrading you and yes we do have available rooms for upgrades. He then ignored me and told me to come back. He was rude. I came back during and a young lady was kind enough to help me and when I asked for an early check-in she gladly accepted, however she had to get approval by the manager who helped me and once again, he didn’t want to give me the room. So then they finally accepted and they must have given me the worst room in the hotel. Horrible customer service

6

Publio

29 Oct 2025

·

Stayed 2 nights

Un inconveniente que deben de atender. Cobraron de más. Y cuando se solicitó la devolución prefirieron otorgar crédito para la próxima estancia; en vez de acreditar a la tarjeta. En aspectos de atención, personal y servicios excelentes.

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4

reyna

29 Aug 2024

·

Stayed 1 night

Well!, to be a 5 star Hotel in Guatemala, it does not cut it 😐 sadly because being from there to go visit you think it would be a nice experience. Got that one in particular because my aunt wanted to see a show that night which btw was very nice and made the bad taste sort if go away. Reception is horrible , some people don’t understand the meaning of customer service, I’m paying for a service which did not get , front personnel were extremely rude , they don’t care was basically told if you don’t like it too bad wow ! They leave you talking to yourself and then take forever to take care of you , at the end made us walk all the way across the building to check in right after doing the line and being the next person with no more people behind but they said it was to avoid the crowds 👻 what crowds? My aunt had to drag her suitcase all over and Yes there was a few nice indigenous people making the lines themselves & most unfortunate , that’s probably the reason why we were moved , like I mentioned we are from Guatemala and we look artesanal to put it nicely , sad this happens and management don’t care. Just to check in took almost 2 hrs and the room wasn’t even what I had paid for 😤

6

Nesly

9 Oct 2025

·

Stayed 1 night

They don’t provide airport shuttle service, and if you have a U.S. phone number, they never answer the calls. To book transportation to the airport, you must make a reservation at least four hours in advance and pay Q132 (about $17 USD). This is not convenient for people who are not from the country, and if you don’t have a Guatemalan phone number, it’s also inconvenient. Additionally, they offer a tour but do not actually provide it. You have to reserve it one day in advance—but how can you do that if you’re only staying for one day? They also say they will bring breakfast to your room, but when you request it, they say it’s no longer available. The front desk service is not good, although the cleaning service and the food service are good. Keep in mind: if you are not from Guatemala, do not stay at this hotel, because it is very far from the airport and very difficult to reach.

2

Diego

24 Feb 2024

·

Stayed 7 nights

Estuve hospedado 7 noches, a la 4 noche llegaron a tocar a mi habitacion pasada las 12 de la noche cuando me encontraba durmiendo. era un mesero a entregar unas flores y comida, le explique que no habia pedido nada y se fue. Minutos despues me llamaron de recepcion a decir que nuevamente estaba el mesero con el pedido, les explique nuevamente que no habia pedido nada y que estaba durmiendo porque madruagaba al otro dia a reuniones de trabajo. pasaron 15 minutos y volvieron a llamar de recepcion diciendo que habian confirmado que desde mi habitacion habian pedido el servicio, nuevamente les explique que no habia sido yo, que estaban equivocados, que por favor me dejaran dormir. Al otro dia baje a recepcion a hacer el reclamo y la respuesta fue que eso es normal que pase, que los huespedes en ocasiones se equivocan. Yo le explique que no era normal porque 3 veces que llamen a tu habitacion, pasada la media noche, no tiene ninguna justificacion.

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10

Omar

29 Sept 2025

·

Stayed 2 nights

Staff and service are the reason I give five star, they made my stay a great experience

10

Ingrid

22 Nov 2025

·

Stayed 2 nights

Excellent hotel overall, besides the check in process. We had been offered early check in, when we arrived we had to wait after 3:15. Other than that all was great!

6

Jorge

27 Jul 2025

·

Stayed 2 nights

Clean hotel, older so it needs a little updating. Hibiscus restaurant food was good a little pricey. Did not recognize VIP service and refused to honor discounts. Gentleman at the front desk was a little snobby about the VIP status. Will not stay there again.

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AI-generated summary based on recent guest reviews

Location

The location is convenient for shopping and dining, with the hotel connected to or above a mall and near main roads. Several reviews mention heavy traffic, that it isn’t very walkable, and mixed views on airport proximity.

Related guest reviews

10

Richard

26 Feb 2025

·

Stayed 1 night

Shopping and Dining proximity

8

JOE

17 Aug 2024

·

Stayed 3 nights

Esta propiedad me pareció ok, aunque la ubicación es un poco complicada por el tráfico, hay variedad de centros comerciales alrededor, algo insegura. El hotel bien, sin embargo no me encantó especialmente.

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10

Kristina

20 Jul 2024

·

Stayed 2 nights

Great rooms - spacious and clean. Breakfast buffet is fabulous. Not walkable, so you’ll need a car or taxis.

6

Nesly

9 Oct 2025

·

Stayed 1 night

They don’t provide airport shuttle service, and if you have a U.S. phone number, they never answer the calls. To book transportation to the airport, you must make a reservation at least four hours in advance and pay Q132 (about $17 USD). This is not convenient for people who are not from the country, and if you don’t have a Guatemalan phone number, it’s also inconvenient. Additionally, they offer a tour but do not actually provide it. You have to reserve it one day in advance—but how can you do that if you’re only staying for one day? They also say they will bring breakfast to your room, but when you request it, they say it’s no longer available. The front desk service is not good, although the cleaning service and the food service are good. Keep in mind: if you are not from Guatemala, do not stay at this hotel, because it is very far from the airport and very difficult to reach.

10

Renato

7 Mar 2023

·

Stayed 1 night

It is so convenient, fairly close to the airport, clean and elegant, bank and shopping within the same building. It's a great location near where I will be doing business.

10

Edward

18 Sept 2025

·

Stayed 2 nights

Hotel is located above a shopping center.

10

VANIA

5 Sept 2025

·

Stayed 4 nights

had the pleasure of staying at Tikal Futura Hotel, and my experience was excellent from start to finish. The location is one of the best features—it’s right in a very convenient part of Guatemala City, close to shops, restaurants, and easy access to main roads and attractions. Everything you need is just minutes away, which made my stay very comfortable and stress-free. The staff were truly outstanding. From the moment I arrived, everyone was welcoming, friendly, and eager to help with anything I needed. Their professionalism and warmth made me feel at home, and it was clear that they take great pride in offering the best service possible. Breakfast was another highlight—delicious, fresh, and with an amazing variety to choose from. It was the perfect way to start each day. Overall, Tikal Futura Hotel exceeded my expectations. With its perfect location, kind and attentive staff, and excellent amenities, I would not hesitate to stay here again and highly recommend it to anyone visiting Guatemala City.

8

Aldo

2 Apr 2025

·

Stayed 1 night

Nice place to stay!

8

Jose

24 Dec 2024

·

Stayed 3 nights

Good location for shopping and meeting friends. Close to most city attractions.

8

Victor Raul

12 Sept 2025

·

Stayed 1 night

Es muy especial que cuenta con su propio comercial en la propiedad y ademas es junto caminando del centro comercial Miraflores que cuenta con amplia gama de servicios como bancos, tiendas y restaurantes.

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Dining

Breakfast is frequently praised for quality and variety, and many liked the restaurant and room service. Downsides include limited late-night options, occasional slow bar/pool service, inconsistent lounge snacks, and minor issues like not-hot coffee.

Related guest reviews

6

Roger

30 Jan 2024

·

Stayed 1 night

We paid extra for the executive club with snacks... very limited selection, and poor quality

10

Ingrid

27 Jul 2025

·

Stayed 1 night

Clean rooms and good restaurant

8

Roger

25 Nov 2025

·

Stayed 1 night

Breakfast was excellent. Staff was super nice

10

Gilda

25 Sept 2025

·

Stayed 1 night

It was very good, the staff is very professional and friendly, the facilities are clean, room is very spacious and comfortable, the food is great.

2

Starasia

14 Sept 2025

·

Stayed 2 nights

There are plenty roaches on the bar by the pool. I took pictures. They act like they didn’t understand English. They serve food and drinks there.

10

Jaime

13 Mar 2025

·

Stayed 6 nights

The only the Coffee at the buffet wasn’t hot enough .

10

CARLOS

7 Nov 2025

·

Stayed 2 nights

Excelente comida y servicio

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8

araceli

22 May 2025

·

Stayed 1 night

Unfortunately, they don’t have food after 11:00pm Specially when flights arrive late in to the night.

10

Ouardani

31 Dec 2025

·

Stayed 3 nights

Les chambres sont spacieuses, propres et bien agencées en plus d'une bonne insonorisation tout en étant en ville. Petit-déjeuner varié et copieux. Front desk très efficace et serviable. Le restaurant Hibiscus est bon et les desserts une tuerie. Très bon rapport qualité prix. une tuerie.Tres

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8

Mario

12 Jan 2026

·

Stayed 2 nights

This was our second time staying at this hotel. We again had a great time. We love the location, the amenities and the building itself. During our stay We ordered room service. The food was delivered ontime and was well presented and delicious. My wife used the Spa and use the massage service. She was very happ

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4 $169	5 $167	6 $217	7
8 $136	9 $178	10	11	12	13 $228	14
15 $148	16 $176	17	18 $166	19 $170	20 $180	21 $270
22 $132	23 $165	24 $162	25 $169	26 $171	27 $220	28
29 $135	30 $141

Su	Mo	Tu	We	Th	Fr	Sa
		1 $152	2 $149	3 $173	4 $224	5 $164
6 $115	7 $125	8 $141	9 $141	10 $147	11 $131	12
13 $119	14 $117	15 $146	16 $143	17 $127	18 $179	19 $157
20 $119	21 $114	22 $146	23 $147	24 $129	25 $128	26 $137
27 $118	28 $119	29 $147	30 $146	31 $140

Tikal Futura Hotel & Convention Center

Prices for Tikal Futura Hotel & Convention Center

Monthly average prices

About this property

Location

Room options

Business One King Bed Adult Only Business

Deluxe Two Full Size Bed

Master Suite

Deluxe One King Size Bed

Signature Suite

Suite Deluxe

Business Two Full Size Bed Adult Only Business

Guest reviews of Tikal Futura Hotel & Convention Center

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Tikal Futura Hotel & Convention Center

Prices for upcoming dates