What are the check-in and check-out times?

Check-in is from 14:00 to 22:00, and check-out is at 12:00. Early or late check-in/check-out may be available upon request, and guests should contact the property at least 24 hours before arrival for arrangements.

Is there an airport shuttle service available?

Airport shuttle services are available, but pricing and specific arrangements are not detailed.

What accessibility features does the property offer?

Accessibility features include elevators and step-free entrances, making it easier for guests with disabilities to navigate the property.

What is the location of the property in relation to key landmarks?

The property is located in the heart of Madrid, within a 10-minute walk of Plaza Mayor and Puerta del Sol, and is approximately 0.7 miles from Gran Via and the National Prado Museum.

What are the policies for guests staying with children?

Children are allowed at the property, and the minimum age for children to stay for free is not specified.

BYPILLOW Crosstown - Guest House in Madrid

Average nightly price at BYPILLOW Crosstown by month, last 12 months (USD)
Month	Average price
January	US$147
February	US$146
March	US$180
April	US$232
May	US$245
June	US$206
July	US$138
August	US$118
September	US$240
October	US$220
November	US$173
December	US$147

What guests think

At BYPILLOW Crosstown, travellers praise the central, metro-close location and consistently friendly, accommodating staff, while rooms are generally modern and clean but often compact, with several reviews noting limited space and variable noise depending on room position.

Multiple guests experienced hard-to-control air conditioning or warm rooms, with fixes sometimes required. Several appreciated practical touches such as free lockers and easy luggage storage, but a few reported housekeeping lapses, unpleasant smells, and occasional maintenance issues. A practical choice for short city breaks.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are basic but useful, with free lockers and luggage storage appreciated before or after check-in. A few guests encountered renovation or maintenance issues such as power or TV glitches.

Related guest reviews

10

Lucy

25 Apr 2024

·

Stayed 6 nights

Most amazing & welcoming stay! Highly Recommend for those who want a city break. The staff were absolutely amazing & helpful! Great locker room after checked out for luggage also :)

10

TAKAHIRO

18 Nov 2025

·

Stayed 1 night

スタッフの対応、清潔な部屋、設備など、全てとても良かった！！また利用したいです

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8

Michael

19 Sept 2025

·

Stayed 3 nights

Overall a decent hotel. I’d stay here again. WiFi was good. The standard room was large and newly refurbished. A large bathroom. Close to the Metro and grocery stores a Carrefour and Lidl. A couple things: no safe in the room, the AC temp was set by the front desk reception and the water temperature in the shower fluctuated from warm to cold in the morning. Overall good value.

10

Bevin

23 Oct 2023

·

Stayed 2 nights

Friendly staff clean facility. Good location.

10

Zachariah

8 Sept 2024

·

Stayed 1 night

Very nice staff. They had lockers to put your belongings in case you arrive before check in. Clean and quiet as well.

8

Jonathan

12 Nov 2024

·

Stayed 2 nights

I enjoyed my stay at Crosstown ByPillow. The location was very good for South of the centre of madrid food and drink, but also only less than 5 mins to a metro stop which has line 1 which goes up through centro. I was initially given a room where the toilet flush wasn't working. After a failed attempt at fixing I was found a new room. Service at the front desk was always very friendly and helpful of all the people I encountered.

10

Regina

21 Jun 2023

·

Stayed 2 nights

Este hotel es lo único q necesitas para pasar unos lindos días en Madrid, muy buenas instalaciones, camas cómodas, lockers por si te vas más tarde q el check out, los servicios funcionan, aire acondicionado, agua caliente, etc. Lo mejor, la recepciones, muy amables y atentos todos los chicos. Espero encontrarlos nuevamente por allí.

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10

YT

26 Feb 2026

·

Stayed 4 nights

convenient location, friendly staff, good amenities and facilities including free lockers.

10

Rebecca

16 Oct 2025

·

Stayed 3 nights

Great location - near to a cafe, supermarket and metro stop and only a short walk right into the heart of Madrid but keeps you away from the hustle & bustle to give a quieter hub. Clean, modern, facilities exactly what you need! Staff very friendly and everything very easy to use!

4

CHUI MEI

24 Jun 2023

·

Stayed 1 night

This hotel obviously is not ready for public. For my first day check-in, still see renovation on the ground floor on the go. Staffs are polite and helpful, but room facility has not yet well installed and cleaned after renovation. Strong smell from new renovation, toilet floor is full with renovation dust. Electricity of the room flash out every 15 mins. It's in late June pretty hot in Madrid, air-con got turned off because of electricity supply flash out. Pretty annoying. I paid for no good comfort stay at all . Bed is comfortable, but still in winter blanket, with no air-con, hard to sleep in. Room design is great, but don't know why there has no small desk or table for placing stuff or eating, a bit inconvenient when you got something want to drop off. TV is new, but not yet connected. No signals. I was got tired to complain as only stay in one night. Completely bad experience. Digital door lock at my room 211 did not work well. Finally have to get a special access card from reception! Strange.

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Cleanliness

Most reviews describe clean, well-maintained spaces, but multiple guests reported issues such as lingering odors (including smoke or drains), occasional dust or ants, and uneven housekeeping.

Related guest reviews

10

Ho-yeon

8 Jan 2026

·

Stayed 1 night

위치와 가격 청결함이 너무 좋았습니다

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8

DIANE

5 Jul 2025

·

Stayed 6 nights

Room could use a dusting and floor washed, but linens and bathroom clean. Ants in the bathroom, which didn't bother us. Efficient use of small space for comfort. Nice to have a hot water kettle to make coffee/tea (provided) and the biscuit and bottle of water are nice addition.

6

Alessandra

18 Oct 2025

·

Stayed 3 nights

Personale alla reception gentilissimo, pulizia della camera scarsa e bagno maleodorante stanza 404 posizione hotel centrale in zona non tranquilla durante la notte

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2

Elina

4 Apr 2024

·

Stayed 2 nights

Nos quedamos 2 noches, la habitacion olia micho a tabaco y el baño tambien. Pedimos si podian hacer algo y digeron que mandarian a la limpieza. El olor persistió las 2 noches y era muy desagradable.

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10

yorgis

22 Jun 2023

·

Stayed 3 nights

Really satisfied with this hotel, great room, spacious and clean, outstanding crew. Very well recommended

10

Rebecca

16 Oct 2025

·

Stayed 3 nights

Great location - near to a cafe, supermarket and metro stop and only a short walk right into the heart of Madrid but keeps you away from the hustle & bustle to give a quieter hub. Clean, modern, facilities exactly what you need! Staff very friendly and everything very easy to use!

10

Reina

2 Sept 2025

·

Stayed 4 nights

The staff was friendly and accommodating. Many interesting places were walking distance from the property. I wish the room itself had been cleaner and in better condition but overall, it was okay. Only spent time in the room to sleep and shower.

6

Noelene

20 Oct 2025

·

Stayed 3 nights

The room was clean & cool but very small with no outlook. Great central location, close to restaurants and shops.

10

Taeyeon

21 Jan 2026

·

Stayed 4 nights

객실이 깨끗하고, 청소도 자주 잘 해주셨어요! 데스크 직원 분도 너무 친절하셨답니다. 무엇보다 위치 하나만큼은 정말 기가 막히네요. 다만 방 자체가 엄청 좋고 그런건 아니고 딱 있을 것만 있는 느낌입니다!

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8

Farnoosh

11 Sept 2023

·

Stayed 3 nights

Great location and great staff. Juan at the front desk was super helpful and nice. The only thing that was not positive for us was that there was a slight off-putting smell in our room. Other than that it was very clean and walkable to almost all the spots we wanted to visit.

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Rooms

Rooms range from compact singles to some larger, newly refurbished spaces; many note tight layouts with limited storage. Noise varies by room, and several reviews cite hard-to-control or ineffective air conditioning leading to warm stays.

Related guest reviews

4

Amoye

5 Dec 2024

·

Stayed 2 nights

The room looked ok but it was as super small no space to even open luggage properly. The bathroom you could smell the drainage and it permiated the room. Also the AC Unit did not work so I had to open windows

4

Victor

13 Nov 2023

·

Stayed 4 nights

Very noisy, especially on the weekend. The AC was not working, heater instead. It was too hot for us. The only way was opening the windows to get a fresh air. But it was extremely noisy even we are on the 5th floor. The room was tiny. Just enough to you to walk and sleep. The only good thing is the convenient and walkable to anywhere.

8

Daniela

25 Sept 2025

·

Stayed 2 nights

Very comfortable bed and pillows- tight on space around the bed and no room to leave suitcase open; I had a sigle occupancy room hence that might be the issue. I had a room on the back so it was very quiet. Reception staff helpful and welcoming. Toiletries provided.

10

Justine

15 Sept 2025

·

Stayed 3 nights

The hotel is well placed for the metro and for getting into the heart of the city. The staff on reception were really pleasant and helpful, especially around the air con which kept turning itself off. The standard of the room was high for this price bracket with bright, comfortable furnishings and a spacious, clean bathroom. The cost of hotels in Madrid seems pretty high, but this felt like a very good find!

8

Michael

19 Sept 2025

·

Stayed 3 nights

Overall a decent hotel. I’d stay here again. WiFi was good. The standard room was large and newly refurbished. A large bathroom. Close to the Metro and grocery stores a Carrefour and Lidl. A couple things: no safe in the room, the AC temp was set by the front desk reception and the water temperature in the shower fluctuated from warm to cold in the morning. Overall good value.

6

John

11 Jul 2024

·

Stayed 1 night

They ‘upgraded’ my room, but ended up on the Main Street, at street level so very noisy if I wanted to open the window.

8

Darcey

17 Aug 2025

·

Stayed 1 night

The place was nice but very small for 4 people. We didn't mind since we were just staying the night. There was a lot of people out and around near the hotel way past midnight but it wasn't too noisy. Very hot in the room and could not adjust the central air. Daytime temps in Madrid were over 100 degrees farenheit. We understood that the air conditioning didn't go on till we were in the room but it took a long time to cool down. Overall we had a very nice stay for one night. The staff were wonderful!!

6

Ryan H

26 Nov 2025

·

Stayed 3 nights

Udmærket, billigt og små fine værelser.

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6

Noelene

20 Oct 2025

·

Stayed 3 nights

The room was clean & cool but very small with no outlook. Great central location, close to restaurants and shops.

8

Timm

20 Dec 2023

·

gutes Stadthotel in Madrid. Die Lage Nahe Sol ist perfekt. U-Bahn Station um die Ecke. Sauberes Hotel. Ich hatte ein Einzelzimmer, dieses war sehr klein. Kein Kleiderschrank oder Ablagefläche vorhanden. Ich würde ein Doppelzimmer empfehlen, auch zur Alleinbenutzung. Aber im großen und ganzen durchaus weiterzuempfehlen 👍

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Service

Service is widely praised as friendly, attentive, and helpful at reception, with staff assisting on issues and accommodating late or last-minute needs. A rare complaint concerned follow-up on a lost charger.

Related guest reviews

10

Sankar

1 Apr 2025

·

Stayed 2 nights

Friendly and helpful staff. Palace, Opera, Sol area walkable

10

Tyler

11 Oct 2024

·

Stayed 1 night

We booked extremely last minute and It was very easy. The staff was incredibly kind and helpful. We got an upgrade and the room is very cute! Very walkable and many dining options. Cannot recommend enough!

10

César

24 Dec 2025

·

Stayed 3 nights

Todo es increíble, buena atención, buena vibra.

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8

Darcey

17 Aug 2025

·

Stayed 1 night

The place was nice but very small for 4 people. We didn't mind since we were just staying the night. There was a lot of people out and around near the hotel way past midnight but it wasn't too noisy. Very hot in the room and could not adjust the central air. Daytime temps in Madrid were over 100 degrees farenheit. We understood that the air conditioning didn't go on till we were in the room but it took a long time to cool down. Overall we had a very nice stay for one night. The staff were wonderful!!

10

Paul

12 Nov 2025

·

Stayed 2 nights

Great room, terrific staff, great location!

10

Eileen

18 Nov 2025

·

Stayed 1 night

great staff, friendly, convenient to met

10

YT

26 Feb 2026

·

Stayed 4 nights

convenient location, friendly staff, good amenities and facilities including free lockers.

10

Rebecca

16 Oct 2025

·

Stayed 3 nights

Great location - near to a cafe, supermarket and metro stop and only a short walk right into the heart of Madrid but keeps you away from the hustle & bustle to give a quieter hub. Clean, modern, facilities exactly what you need! Staff very friendly and everything very easy to use!

4

Takanori

25 Apr 2024

·

Stayed 1 night

I definitely left my mobile phone charger in the room and went back for it after check-out, but the reception staff did not check it with me as they were told that housekeeping had not reported it. I felt it was unkind.

10

Taeyeon

21 Jan 2026

·

Stayed 4 nights

객실이 깨끗하고, 청소도 자주 잘 해주셨어요! 데스크 직원 분도 너무 친절하셨답니다. 무엇보다 위치 하나만큼은 정말 기가 막히네요. 다만 방 자체가 엄청 좋고 그런건 아니고 딱 있을 것만 있는 느낌입니다!

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Location

Central and walkable, close to metro stops and major sights like Sol, with many bars and restaurants nearby. Some noted the immediate area can feel lively and less tranquil at night.

Related guest reviews

10

Sankar

1 Apr 2025

·

Stayed 2 nights

Friendly and helpful staff. Palace, Opera, Sol area walkable

10

Yessica

27 May 2025

·

Stayed 2 nights

Muy bien ubicado

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10

Javier

3 Aug 2025

·

Stayed 4 nights

Not bad for the price and walkable to restaurants and coffee shops. It’s also a less than 5 minute walk to the subway station.

10

Justine

15 Sept 2025

·

Stayed 3 nights

The hotel is well placed for the metro and for getting into the heart of the city. The staff on reception were really pleasant and helpful, especially around the air con which kept turning itself off. The standard of the room was high for this price bracket with bright, comfortable furnishings and a spacious, clean bathroom. The cost of hotels in Madrid seems pretty high, but this felt like a very good find!

6

Alessandra

18 Oct 2025

·

Stayed 3 nights

Personale alla reception gentilissimo, pulizia della camera scarsa e bagno maleodorante stanza 404 posizione hotel centrale in zona non tranquilla durante la notte

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10

Paul

12 Nov 2025

·

Stayed 2 nights

Great room, terrific staff, great location!

10

Peter R

28 Sept 2025

·

Stayed 2 nights

Great location. Many good bars and restaurants within walking distance. Close to the subway as well.

10

YT

26 Feb 2026

·

Stayed 4 nights

convenient location, friendly staff, good amenities and facilities including free lockers.

10

Rebecca

16 Oct 2025

·

Stayed 3 nights

Great location - near to a cafe, supermarket and metro stop and only a short walk right into the heart of Madrid but keeps you away from the hustle & bustle to give a quieter hub. Clean, modern, facilities exactly what you need! Staff very friendly and everything very easy to use!

8

Aarzoo

3 May 2024

·

Stayed 3 nights

Convenient location. 2 mins walk to the metro station. 5-10 mins walk to Sol.

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Dining

Not enough information in reviews.

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Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11 $220	12 $213	13 $226	14 $194	15 $203	16 $298	17 $466
18 $153	19 $197	20 $221	21 $271	22 $468	23 $507	24 $584
25 $352	26 $324	27 $244	28 $224	29 $199	30 $249	31 $294

Su	Mo	Tu	We	Th	Fr	Sa
1 $141	2 $133	3 $160	4 $160	5 $145	6 $267	7 $325
8 $185	9 $153	10 $153	11 $133	12 $181	13 $229	14
15 $181	16 $116	17 $139	18 $116	19 $151	20 $197	21
22 $156	23 $134	24 $146	25 $144	26 $148	27 $191	28
29 $144	30 $149

BYPILLOW Crosstown

Prices for BYPILLOW Crosstown

Monthly average prices

About this property

Location

Room options

Single Room

Triple Room

Double Room, Terrace

Double Room

Superior Double Room

Twin Room

Superior Double Room, Terrace

Family Room, Terrace

Family Room

Economy Double Room

Guest reviews of BYPILLOW Crosstown

What guests think

Property policies

Check-in instructions

Good to know

FAQs about BYPILLOW Crosstown

Prices for upcoming dates