Sotogrande Neopolitan Hotel Inc

The stairs to get inside the building when it’s wet are high risk for fall related to water and that time all week was raining, Because theres a condo and hotel not sure if the residents also using the swimming pool. One of the aircon inside the gym Are not working and it was too hot on the gym. The Gym smells bad and dirty. Before you reach the gym the room was dark and dirty.

Staff were great rooms and hotel clean but gym was in pretty bad shape and no wifi around pool or in gym

This is one of if not the best hotels in the north manila area, highly recommended to any one who is visiting SM fairview or other surroundings. Excellent staff, nice large rooms and very nice large swimming pool.

This hotel is part of a condominium with shared swimming pool and basket ball court. Room has real window, air exhaust through bathroom only when card is inserted. Large TV with usable HDMI. Many electrical plugs. Good for laptop. Good breakfast with large menu. Lobby very comfortable. Little internal and external noise. Close to shopping malls. Bathroom has some humidity damages. This is missing: a drinking water dispender. Safe only works with key (no code): not safe indeed.

Worst hotel i have stayed in in the Philipines. Location horrible surrounded by wasteland. Pool 200 metres from the hotel through a building site and full of leaves. No towels. No wifi available. Restaurant and Room Service closed. Really disappointing as it looks so good in the photos.

Brilliant service orientation from employees in the reception, housekeeping, room attendant, security, and kitchen. They make you feel like a VIP. The hotel is new and modern with pools and gym. Thank you Sotogrande! Hope the service standard will be maintained over the coming years. More power and kudos!

Hotel is close to a major shopping centre. Facilities are clean and maintained. Only thing I wish they can improve on is the Google Maps location of this Hotel, all our Grab drivers were getting confused/lost and being directed to the residential part of the area. There are 2 signages on the road but quite hard to see at night.

The internet was down most of the time in the 3 night stay. Dining room bar closed at 6 pm. Had to repeat & ask for service unfortunately slow. The pool was not like picture & far away from hotel like 3 blocks & people from the Bario snuck over fence to use. On the plus side. The mall was close. The room size was good. The staff was nice just a little slow at getting things done.

Staff was professional and responsive. The breakfast was great. Rooms were clean and nice. Location is very close to SM Fairview.

This hotel is part of a condominium with shared swimming pool and basket ball court. Room has real window, air exhaust through bathroom only when card is inserted. Large TV with usable HDMI. Many electrical plugs. Good for laptop. Good breakfast with large menu. Lobby very comfortable. Little internal and external noise. Close to shopping malls. Bathroom has some humidity damages. This is missing: a drinking water dispender. Safe only works with key (no code): not safe indeed.

The rooms are nice and property is good. Staff service could use improvement. The room was supposed to be cleaned daily and it was not. Leaving us with no clean towels and a dirty floor.

Booked this hotel for my Mother-in-law and nephew. They loved the place Hotel, said it was spotless, breakfast was great and the hotel was close to all ammenities.

Bedsheets and towels had blood and stains on them. No soap in the dispenser, toilet paper half a roll, room had hair and needed cleaning.

Hotel is close to a major shopping centre. Facilities are clean and maintained. Only thing I wish they can improve on is the Google Maps location of this Hotel, all our Grab drivers were getting confused/lost and being directed to the residential part of the area. There are 2 signages on the road but quite hard to see at night.

While the staff and service were excellent and location is close to a mall, we encountered several issues during our stay. The room was heavily sprayed with disinfectant due to a lingering cigarette smell, and the toilet had rust stains. Additionally, outside conversations were quite audible. Overall, I would rate our experience as 2 out of 5.

Toilet and washing basin had poor drainage - we reported but they could not do anything. It does not flow properly. We tried to have dinner for 6 people they do not have materials. We had to go out to look for restaurants. No floor towel, no small towel in the bathroom. This is not because of staff, but very poor management.

Towels are not not really white. They provide 2 towels and 1 towel for the floor but I asked another big towel because every time I brushed my teeth My clothes wet all The time because the sink is too high for me so they told me use the towels that use for the floor but its clean the problem is even if it’s clean once it get wet it will Look like dirty because the towels is usually use for the toilet floor. There’s one cockroach in our room since morning they hide under the bed but we caught it at night and I squeezed with my sleeper. We called the front desk the lady who answered said she’ll let the staff to clean. We waited more than 30mins no one came to our room to clean. I went outside the room to see if there is a staff outside and luckily I saw Resty or Rusty on the hallway and asked if he’s able to clean the area with dead cockroach and he cleaned it. Otherwise staff are nice. Close to shopping mall We have to request sign for the door do not disturb because we don’t have it in our room. The breakfast ok egg and dating na bang is are too oily , no fruits and veggies not much selection and if you want more you have to pay extra. The table on coffee machine has either ants or fruits flies so dirty . I wished they clean it daily bec they handling foods.

Very clean and comfortable and staff was very nice and helpful

It’s very quiet being in a heart of the city. So peaceful after travelling all over the country, it’s just nice to come back to a very relaxed and calm atmosphere.

Overall a good place to stay, opportunity with the wifi connection.

This is one of if not the best hotels in the north manila area, highly recommended to any one who is visiting SM fairview or other surroundings. Excellent staff, nice large rooms and very nice large swimming pool.

This hotel is part of a condominium with shared swimming pool and basket ball court. Room has real window, air exhaust through bathroom only when card is inserted. Large TV with usable HDMI. Many electrical plugs. Good for laptop. Good breakfast with large menu. Lobby very comfortable. Little internal and external noise. Close to shopping malls. Bathroom has some humidity damages. This is missing: a drinking water dispender. Safe only works with key (no code): not safe indeed.

It was amazing!! We had a wonderful stay at the hotel.

The rooms are nice and property is good. Staff service could use improvement. The room was supposed to be cleaned daily and it was not. Leaving us with no clean towels and a dirty floor.

Staff were pleasant and accommodating. Building is older and unkept. Aircon is not enough to cool the room.

Good value but Internet unavailable for the duration of stay.

While the staff and service were excellent and location is close to a mall, we encountered several issues during our stay. The room was heavily sprayed with disinfectant due to a lingering cigarette smell, and the toilet had rust stains. Additionally, outside conversations were quite audible. Overall, I would rate our experience as 2 out of 5.

The internet was down most of the time in the 3 night stay. Dining room bar closed at 6 pm. Had to repeat & ask for service unfortunately slow. The pool was not like picture & far away from hotel like 3 blocks & people from the Bario snuck over fence to use. On the plus side. The mall was close. The room size was good. The staff was nice just a little slow at getting things done.

Staff is always responsive and helpful

The rooms are nice and property is good. Staff service could use improvement. The room was supposed to be cleaned daily and it was not. Leaving us with no clean towels and a dirty floor.

For the money, this has a great deal. Excellent staff and service, nice FREE 2-entree breakfast plus unlimited coffee and it’s like a 10-minute drive (on a Sunday morning) to the Fairview Good Shepherd Parish.

Brilliant service orientation from employees in the reception, housekeeping, room attendant, security, and kitchen. They make you feel like a VIP. The hotel is new and modern with pools and gym. Thank you Sotogrande! Hope the service standard will be maintained over the coming years. More power and kudos!

Very accommodating staff. Needed a late check out.

I stayed here before in August 2022, and then recently again in May 2023. The hotel has improved, maybe because things are getting back to normal after the pandemic. The front desk is now manned 24 hours a day, there is a porter to transport your luggage to your room if you so desire, and there are more guests than before. The free breakfast is good, with American and Filipino options. The room itself was clean, and the hotel is close to the mall. The staff was polite.

Towels are not not really white. They provide 2 towels and 1 towel for the floor but I asked another big towel because every time I brushed my teeth My clothes wet all The time because the sink is too high for me so they told me use the towels that use for the floor but its clean the problem is even if it’s clean once it get wet it will Look like dirty because the towels is usually use for the toilet floor. There’s one cockroach in our room since morning they hide under the bed but we caught it at night and I squeezed with my sleeper. We called the front desk the lady who answered said she’ll let the staff to clean. We waited more than 30mins no one came to our room to clean. I went outside the room to see if there is a staff outside and luckily I saw Resty or Rusty on the hallway and asked if he’s able to clean the area with dead cockroach and he cleaned it. Otherwise staff are nice. Close to shopping mall We have to request sign for the door do not disturb because we don’t have it in our room. The breakfast ok egg and dating na bang is are too oily , no fruits and veggies not much selection and if you want more you have to pay extra. The table on coffee machine has either ants or fruits flies so dirty . I wished they clean it daily bec they handling foods.

The internet was down most of the time in the 3 night stay. Dining room bar closed at 6 pm. Had to repeat & ask for service unfortunately slow. The pool was not like picture & far away from hotel like 3 blocks & people from the Bario snuck over fence to use. On the plus side. The mall was close. The room size was good. The staff was nice just a little slow at getting things done.

Food a bit pricey. Good friendly staff. Breakfast is good . The service is also good

Staff was great courteous and prompt in resolving issues. Kitchen meals were pleasant and tasty, really like the wings…

This is one of if not the best hotels in the north manila area, highly recommended to any one who is visiting SM fairview or other surroundings. Excellent staff, nice large rooms and very nice large swimming pool.

Staff was professional and responsive. The breakfast was great. Rooms were clean and nice. Location is very close to SM Fairview.

This hotel is part of a condominium with shared swimming pool and basket ball court. Room has real window, air exhaust through bathroom only when card is inserted. Large TV with usable HDMI. Many electrical plugs. Good for laptop. Good breakfast with large menu. Lobby very comfortable. Little internal and external noise. Close to shopping malls. Bathroom has some humidity damages. This is missing: a drinking water dispender. Safe only works with key (no code): not safe indeed.

Breakfast was great. Staff were very helpful and accomodating. The place is very close to SM Fairview and the Fairview Terraces.

The SM Fairview shopping mall 😊. Is walking 🚶‍♀️ distance. And hotel 🏨 staff are friendly.

Excellent location.

Limited public transportation available. MRT under construction

Right by the mall...15 min walk. Perfect!

Hotel is close to a major shopping centre. Facilities are clean and maintained. Only thing I wish they can improve on is the Google Maps location of this Hotel, all our Grab drivers were getting confused/lost and being directed to the residential part of the area. There are 2 signages on the road but quite hard to see at night.

While the staff and service were excellent and location is close to a mall, we encountered several issues during our stay. The room was heavily sprayed with disinfectant due to a lingering cigarette smell, and the toilet had rust stains. Additionally, outside conversations were quite audible. Overall, I would rate our experience as 2 out of 5.

Staff was professional and responsive. The breakfast was great. Rooms were clean and nice. Location is very close to SM Fairview.

Worst hotel i have stayed in in the Philipines. Location horrible surrounded by wasteland. Pool 200 metres from the hotel through a building site and full of leaves. No towels. No wifi available. Restaurant and Room Service closed. Really disappointing as it looks so good in the photos.

Breakfast was great. Staff were very helpful and accomodating. The place is very close to SM Fairview and the Fairview Terraces.

For the money, this has a great deal. Excellent staff and service, nice FREE 2-entree breakfast plus unlimited coffee and it’s like a 10-minute drive (on a Sunday morning) to the Fairview Good Shepherd Parish.

Booked this hotel for my Mother-in-law and nephew. They loved the place Hotel, said it was spotless, breakfast was great and the hotel was close to all ammenities.

I stayed here before in August 2022, and then recently again in May 2023. The hotel has improved, maybe because things are getting back to normal after the pandemic. The front desk is now manned 24 hours a day, there is a porter to transport your luggage to your room if you so desire, and there are more guests than before. The free breakfast is good, with American and Filipino options. The room itself was clean, and the hotel is close to the mall. The staff was polite.

Towels are not not really white. They provide 2 towels and 1 towel for the floor but I asked another big towel because every time I brushed my teeth My clothes wet all The time because the sink is too high for me so they told me use the towels that use for the floor but its clean the problem is even if it’s clean once it get wet it will Look like dirty because the towels is usually use for the toilet floor. There’s one cockroach in our room since morning they hide under the bed but we caught it at night and I squeezed with my sleeper. We called the front desk the lady who answered said she’ll let the staff to clean. We waited more than 30mins no one came to our room to clean. I went outside the room to see if there is a staff outside and luckily I saw Resty or Rusty on the hallway and asked if he’s able to clean the area with dead cockroach and he cleaned it. Otherwise staff are nice. Close to shopping mall We have to request sign for the door do not disturb because we don’t have it in our room. The breakfast ok egg and dating na bang is are too oily , no fruits and veggies not much selection and if you want more you have to pay extra. The table on coffee machine has either ants or fruits flies so dirty . I wished they clean it daily bec they handling foods.

The internet was down most of the time in the 3 night stay. Dining room bar closed at 6 pm. Had to repeat & ask for service unfortunately slow. The pool was not like picture & far away from hotel like 3 blocks & people from the Bario snuck over fence to use. On the plus side. The mall was close. The room size was good. The staff was nice just a little slow at getting things done.

Food a bit pricey. Good friendly staff. Breakfast is good . The service is also good

Staff was great courteous and prompt in resolving issues. Kitchen meals were pleasant and tasty, really like the wings…