Matsusaki

This was one of the best hotels I stayed in in Japan! The service was outstanding, the room was beautiful and very clean. We had our own private mineral tub and even a massage chair. The Kaiseki dinner was outstanding. I had left behind an important piece of equipment, and the staff found it and emailed me within an hour of leaving the hotel. They mailed it to my next destination for me, I was so relieved! I can’t say enough about how amazing the service is at this hotel. The beds were super soft and comfy with fluffy pillows and even an adjustable bed. We got the best night of sleep we had in Japan!

We really enjoyed our time here and appreciated the experience so much. There was some confusion about what we were supposed to do sometimes, and we thought dinner and breakfast were served in our room but we needed to go elsewhere. It was private dining at least. Also wish we'd had futons set out for all of us. The room was meant to be for 6 and had 2 beds. We were only 3 people so could have had the futons and not used the beds, but i think the language barrier led to a misunderstanding in which they thought the 2 adults wanted the beds so only 1 futon was set out before bedtime. The beds were fine; i was just a little disappointed not to have a traditional futon. The grounds were lovely and food was delicious. Especially loved the private onsen and patio in our room.

The best service I’ve ever received from Natalie who went above and beyond to make sure we were looked after. A really unique property where you can completely unwind and relax.

One of the best experiences ever! Such a beautiful place with a garden, tea ceremonies, traditional rooms with a private onsen, comfortable and warm futons. Natalie, translator and hotel staff, was amazing to us, so kind, attentive and welcoming, she went above and beyond for us. We were very happy with our experience, especially having a private onsen facing the garden. It was fun to try traditional food for dinner and breakfast and to wear Japanese yukata and pajamas. We are so greatful for this place! Thank you so much

Amazing full experience! Incredible service, super nice people! Food was very good and the place was very relaxing