Is parking available at the property?

Parking is available at the property, including both self-parking and valet options. Self-parking is free, while valet parking incurs a surcharge of IDR 50,000 per day. The parking facilities are secured and wheelchair accessible.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 6:30 AM to 10:00 AM for a fee of approximately IDR 250,000 for adults and IDR 125,000 for children.

Does the property allow pets?

No pets and no service animals are allowed at this property.

What are the standard check-in and check-out times?

The standard check-in time is 2:00 PM and check-out time is 12:00 PM. Early check-in or late check-out may be available upon request, but additional charges may apply.

Are airport shuttle services available?

Airport shuttle services are available for a surcharge of IDR 450,000 per vehicle (one-way, maximum occupancy 4). Guests must contact the property 24 hours prior to arrival to arrange the transfer.

What accessibility features does the property offer?

The property features a stair-free path to the entrance, wheelchair-accessible public washrooms, and limited wheelchair-accessible facilities. Valet service is available for wheelchair-equipped vehicles.

Where is the property located in relation to key landmarks?

The property is located in the heart of Surabaya, within a 10-minute walk of BG Junction and Tunjungan Plaza. It is approximately 0.7 km from Grahadi and 0.8 km from Joko Dolog Statue. The nearest major airport is Surabaya (SUB-Juanda), located 19.3 km away.

Does the property have a swimming pool?

Yes, the property features an outdoor pool, which is accessible from 6:00 AM to 8:00 PM.

What are the policies for guests staying with children?

Children are allowed at the property. The minimum age for children to stay for free is not specified.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of IDR 544,500 per night. Advance request or confirmation is required for rollaway beds.

Doubletree By Hilton Surabaya - 5 Star Hotel

Average nightly price at Doubletree By Hilton Surabaya by month, last 12 months (USD)
Month	Average price
January	US$71
February	US$70
March	US$67
April	US$65
May	US$61
June	US$60
July	US$63
August	US$59
September	US$65
October	US$71
November	US$77
December	US$76

What guests think

At Doubletree By Hilton Surabaya, reviewers consistently praise friendly, professional staff, comfortable rooms, and a central location near malls and eateries, with breakfast repeatedly highlighted for its variety and quality across many stays.

Several guests enjoyed the pool and gym, and appreciated thoughtful touches such as welcome cookies and arranged airport pickups. A few reviews mention aging linens and minor bathroom maintenance issues, plus occasional room odours or TV signal dropouts. A couple of diners found dinner hours limited or prices on the higher side. Overall, expect a comfortable, well-located stay with standout service and breakfast.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests frequently mention the pool and gym positively.

Related guest reviews

10

Chong Yuen

24 Jan 2024

·

Stayed 2 nights

The staffs at the 1st floor restaurant are friendly and attentive. Vegetarian can request for vegetarian breakfast

10

Peng Eng Peter

2 Aug 2024

·

Stayed 4 nights

Comfortable room and club lounge. Warm and welcoming team. Thank you Verina and Asrori at the lounge, and Reza at Makan. Your attentiveness made all the difference.

10

Mayra

21 Mar 2025

·

Stayed 2 nights

This place is impeccable!! I honestly didn’t leave the hotel much during my short stay. The hotel itself is beautiful, the staff is so professional and kind, the buffet style breakfast was great, and the gym facilities were really nice to have. There’s a shopping center walking distance and restaurants on the way. I would definitely stay here again!!

8

Adele

23 Jul 2024

·

Stayed 1 night

Hotel room clean and comfortable. Hotel staff helpful. We were not there long enough to use the facilities but there appeared to be a pool & gym, roof top bar, coffee shop and resturaunt.

10

Monica

5 Aug 2025

·

Lovely hotel in a great location. Friendly staff, super clean, comfy bed, and lovely pool.

8

Ann

2 Oct 2025

·

Stayed 3 nights

A nice and friendly hotel. Walking distance to many cafes and restaurants. Very near the big shopping mall, Tunjugan Plaza about 10 minutes walk. There is a museum just across the street too. It will be great if their hand towels and floor towels are white. They look dirty as they are not white. Overall it a good hotel. Firm bed, nice hotel restaurant, friendly staff and nice lobby cafe too. They even give us a cookie each during check in.

10

KIYOHIKO

20 Mar 2025

·

Stayed 1 night

ジムの受付の女性がとてもフレンドリーで対応も素晴らしいかった。

10

MIKI

28 May 2025

·

Stayed 3 nights

部屋は広くて静か、朝ごはんも種類が多くて美味しかったです。朝のプールは貸切状態でした。

10

Vanesha Yanestissia S.

28 Jul 2025

·

Stayed 1 night

great location, super staff, good breakfast, kids friendly

10

Amuthavalli Shanthi

21 Sept 2024

·

Stayed 1 night

The hotel was clean and spacious. Lovely decor. The food in the restaurant offered lots of choices for their buffet. Room was spacious and offered a lovely view. Great stay!

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AI-generated summary based on recent guest reviews

Cleanliness

Widely described as clean or spotless. A few guests noted aging linens and small bathroom issues (e.g., sealant wear, drainage, or odours).

Related guest reviews

8

Peng Eng Peter

10 Jan 2024

·

Stayed 1 night

The team at the hotel is excellent, and do an excellent job in ensuring guests have a great experience. I am very grateful to everyone. The condition of the rooms is another matter. I was assigned to one room which had a really bad smell and requested a room change. The club lounge manager came up to the room herself to understand my problem and resolved it nicely for me by finding another room that did not have that smell (in fact I was welcomed by a nice fresh scent). Although the hotel is just a few years old, both rooms had doors and cabinets with splintered or cracked edges, and a bathroom amenities box that had been varnished with a material that was badly flaking. Which was a shame. But again, the staff really made the difference.

8

Cynthia

14 Jul 2025

·

Stayed 2 nights

Right in the middle of Tunjungan. Nice breakfast. But the hotel needs to provide new sheets. The sheets aren’t clean because it is old and full of blotches from stain that could not be bleached any longer. Aside from the sheets, everything is good.

8

Jack

21 Sept 2024

·

Stayed 1 night

The room is great but when I took a shower, I need to be careful the water looked like overflowing the shower booth.

10

Karl Georg

3 Nov 2025

·

Stayed 3 nights

Clean room and good size Staff very friendly Great location

10

Monica

5 Aug 2025

·

Lovely hotel in a great location. Friendly staff, super clean, comfy bed, and lovely pool.

8

Ann

2 Oct 2025

·

Stayed 3 nights

A nice and friendly hotel. Walking distance to many cafes and restaurants. Very near the big shopping mall, Tunjugan Plaza about 10 minutes walk. There is a museum just across the street too. It will be great if their hand towels and floor towels are white. They look dirty as they are not white. Overall it a good hotel. Firm bed, nice hotel restaurant, friendly staff and nice lobby cafe too. They even give us a cookie each during check in.

10

Loke Ann

15 Aug 2025

·

Stayed 1 night

We had a very pleasant stay at Doubletree although it was for 1-night only. Upon arrival at the hotel we received a free upgrade to a Deluxe King Suite. The room is spacious, well furnished and spotless. There is a good spread of international and local dishes for breakfast.The service staff are excellent. We are looking forward to stay here again during our next trip in Surabaya.

10

Samuel

25 May 2025

·

Stayed 3 nights

Great stay, all went well. Excellent and friendly staff, rooms were spotless and breakfast buffet had wonderful selections. Thank you

10

Philipp

12 Jul 2025

·

Stayed 1 night

Da shotel ist gerade für Indonesien hervorragend. Das Personal ist super professionell, freundlich und zuvorkommend. Die Zimmer sind super schön und groß. Es ist fast schon unangenehm durch die Nachbargassen zu laufen, da die Leute dort sich so einen Luxus gar nicht vorstellen können. Kleine Details könnten besser sein. So waren bei uns die Silikonfugen in der Dusche nicht mehr so ansehnlich und die Ablage in der Dusche uneben. Das ist allerdings Kritik auf ganz hohen Niveau. Ich würde immer wieder hier her kommen und das Hotel auch jederzeit empfehlen

10

Yee Fatt

22 Nov 2025

·

Stayed 1 night

Staffs are friendly... great location, near to eateries and malls... comfy and clean bedroom...

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AI-generated summary based on recent guest reviews

Rooms

Rooms are spacious and comfortable with very comfy beds; many also describe quiet stays.

Related guest reviews

8

Miranda

1 Feb 2025

·

Stayed 1 night

Great breakfast and lovely rooms.

10

Sue Phay

16 Aug 2025

·

Stayed 1 night

Very comfortable hotel. Bed is really nice. Breakfast spread is fantastic. Staffs are also very helpful.

10

Kris

11 Sept 2023

·

Stayed 2 nights

Clean, quiet, and located right in the heart of the city.

10

Monica

6 Aug 2025

·

Stayed 4 nights

Location,cleanliness, super helpful staff. The rooms were nice and bed wss comfy.

8

shahab

19 Feb 2026

·

Stayed 1 night

Nice hotel... they even upgrade my room and pack me a breakfast in case i was leaving early morning.

10

Kevin

16 Jan 2024

·

Stayed 2 nights

Good place and the bed are wonderful

10

Ancilla Dennise

13 Feb 2025

·

Stayed 2 nights

Always love staying at DoubleTree by Hilton Surabaya. Located in the nice neighborhood of Tunjungan street, it is very convenient to walk around. All the staffs are friendly, from the security greeting you at the gate at the lobby. Room ais lways nice with the best smell amenities that they have. Breakfast is amazing, with local delicacies and authentic flavours. One minus experience is just the TV signal is not really good, so it oftens lose signal in mid-streaming for 1-2 minutes and you can't nicely follow the story. But overall stay experience is really good and nice, will definitely come back again

10

Amuthavalli Shanthi

21 Sept 2024

·

Stayed 1 night

The hotel was clean and spacious. Lovely decor. The food in the restaurant offered lots of choices for their buffet. Room was spacious and offered a lovely view. Great stay!

10

Loke Ann

15 Aug 2025

·

Stayed 1 night

We had a very pleasant stay at Doubletree although it was for 1-night only. Upon arrival at the hotel we received a free upgrade to a Deluxe King Suite. The room is spacious, well furnished and spotless. There is a good spread of international and local dishes for breakfast.The service staff are excellent. We are looking forward to stay here again during our next trip in Surabaya.

10

Mikael

22 Jun 2025

·

Stayed 1 night

Great stay! Very friendly and serviceminded staff. Our room was just perfect; clean, big, with a very comfortable bed.

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AI-generated summary based on recent guest reviews

Service

Service is widely praised as friendly, professional, and attentive across departments, with thoughtful gestures from check-in cookies to special requests and smooth airport pickups.

Related guest reviews

10

Timea

22 Jul 2025

·

Stayed 1 night

It was very easy to communicate with the hotel and they arranged for us to airport pick up and the driver was very helpful and very friendly. Hotel is just like in Europe very please, check in very helpful and friendly people and of course cookies it was amazing make my day . Thank you HILTON :)

10

Peng Eng Peter

2 Aug 2024

·

Stayed 4 nights

Comfortable room and club lounge. Warm and welcoming team. Thank you Verina and Asrori at the lounge, and Reza at Makan. Your attentiveness made all the difference.

10

Betsy

17 Sept 2025

·

Stayed 3 nights

I love the excellent services provided by the staff at the hotel. They are very approachable and sincere, which made my stay super pleasant. I would like to thank the front desk and the Koffee staff esp. Farrel, Yusuf and Shinta for the great service when I needed a birthday surprise for my travel mate and they did the birthday wish choc for me (yummy too). Thank you very much for the housekeeping staff too as I left the tips on the table but the staff didn’t take. I am indeed blessed and heartened to see such honest and sincere people at this hotel. Finally, I hope to return to Surabaya and stay at this hotel again. A BIG thank you to you all!

10

Angel

24 Mar 2024

·

Stayed 2 nights

Each staff was very welcoming and polite. The hotel service was very pleasant.

10

Sue Phay

16 Aug 2025

·

Stayed 1 night

Very comfortable hotel. Bed is really nice. Breakfast spread is fantastic. Staffs are also very helpful.

10

David

12 Nov 2024

·

Stayed 3 nights

All staff at the property were amazing. They did a great job

10

Jamilah

25 Sept 2025

·

Stayed 9 nights

The staff could not have been more courteous and attentive. They made our stay memorable guaranteed our return business !

10

riccy

30 Jun 2023

·

Stayed 1 night

Great service, thank you for the cake, my baby so happy

10

Sue Phay

12 Sept 2025

·

Stayed 1 night

Second time staying at this hotel. Very good and comfortable as usual. Staff, room, breakfast are all great!

10

Yee Fatt

22 Nov 2025

·

Stayed 1 night

Staffs are friendly... great location, near to eateries and malls... comfy and clean bedroom...

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AI-generated summary based on recent guest reviews

Location

Central and convenient, with easy access to Tunjungan Street, malls, and eateries; many found it walkable.

Related guest reviews

10

Karl Georg

3 Nov 2025

·

Stayed 3 nights

Clean room and good size Staff very friendly Great location

10

Kris

11 Sept 2023

·

Stayed 2 nights

Clean, quiet, and located right in the heart of the city.

8

Mark

9 Oct 2025

·

Stayed 3 nights

Welcoming staff and security members. A pleasant welcoming fragrance in lobby. Nicely decorated and spacious. The only problem is that Surabaya has no real attractions to offer.

10

Sianto

9 Aug 2024

·

Stayed 3 nights

good location

10

Aloysius Giovanni

26 Jun 2023

·

Stayed 2 nights

It is amazing stay in this hotel, their location is in newly renovated Surabaya city center. their room was comfort and their breakfast choice was abundance.

8

Ann

2 Oct 2025

·

Stayed 3 nights

A nice and friendly hotel. Walking distance to many cafes and restaurants. Very near the big shopping mall, Tunjugan Plaza about 10 minutes walk. There is a museum just across the street too. It will be great if their hand towels and floor towels are white. They look dirty as they are not white. Overall it a good hotel. Firm bed, nice hotel restaurant, friendly staff and nice lobby cafe too. They even give us a cookie each during check in.

10

Alberto

8 Aug 2025

·

Stayed 2 nights

Muy buena opción de Hotel, centrico en la mejor zona y buen servicio.

10

Ancilla Dennise

13 Feb 2025

·

Stayed 2 nights

Always love staying at DoubleTree by Hilton Surabaya. Located in the nice neighborhood of Tunjungan street, it is very convenient to walk around. All the staffs are friendly, from the security greeting you at the gate at the lobby. Room ais lways nice with the best smell amenities that they have. Breakfast is amazing, with local delicacies and authentic flavours. One minus experience is just the TV signal is not really good, so it oftens lose signal in mid-streaming for 1-2 minutes and you can't nicely follow the story. But overall stay experience is really good and nice, will definitely come back again

10

Yoshiyuki

27 Aug 2025

·

Stayed 3 nights

From the DoubleTree Hotel, it takes about 10 minutes on foot to BG Junction Mall and about 15 minutes to Tunjungan Plaza. However, you need to cross busy roads, so walking can be a bit challenging.

10

Yee Fatt

22 Nov 2025

·

Stayed 1 night

Staffs are friendly... great location, near to eateries and malls... comfy and clean bedroom...

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AI-generated summary based on recent guest reviews

Dining

Breakfast consistently earns high praise for variety and taste, with several mentions of an excellent buffet and accommodating staff. Some guests found dinner hours limited or prices on the higher side.

Related guest reviews

8

Richard

23 Jan 2025

·

Stayed 4 nights

Hotel was good. Meals were a bit expensive.

10

Chong Yuen

24 Jan 2024

·

Stayed 2 nights

The staffs at the 1st floor restaurant are friendly and attentive. Vegetarian can request for vegetarian breakfast

10

Sue Phay

16 Aug 2025

·

Stayed 1 night

Very comfortable hotel. Bed is really nice. Breakfast spread is fantastic. Staffs are also very helpful.

10

Mayra

21 Mar 2025

·

Stayed 2 nights

This place is impeccable!! I honestly didn’t leave the hotel much during my short stay. The hotel itself is beautiful, the staff is so professional and kind, the buffet style breakfast was great, and the gym facilities were really nice to have. There’s a shopping center walking distance and restaurants on the way. I would definitely stay here again!!

10

MIKI

28 May 2025

·

Stayed 3 nights

部屋は広くて静か、朝ごはんも種類が多くて美味しかったです。朝のプールは貸切状態でした。

10

Sue Phay

12 Sept 2025

·

Stayed 1 night

Second time staying at this hotel. Very good and comfortable as usual. Staff, room, breakfast are all great!

8

SHINEI

20 Feb 2025

·

Stayed 2 nights

good quality for price. dining (breakfast) experience was pleasant. Restaurant for dinner time close quick.. limited dining location around hotel.

10

Loke Ann

15 Aug 2025

·

Stayed 1 night

We had a very pleasant stay at Doubletree although it was for 1-night only. Upon arrival at the hotel we received a free upgrade to a Deluxe King Suite. The room is spacious, well furnished and spotless. There is a good spread of international and local dishes for breakfast.The service staff are excellent. We are looking forward to stay here again during our next trip in Surabaya.

10

Samuel

25 May 2025

·

Stayed 3 nights

Great stay, all went well. Excellent and friendly staff, rooms were spotless and breakfast buffet had wonderful selections. Thank you

10

YANNICK

30 Dec 2024

·

Stayed 2 nights

Parfait Literie géniale Buffet au top délicieux

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16 $87	17 $86
18 $71	19 $71	20 $72	21 $71	22 $124	23 $71	24 $71
25 $70	26 $73	27 $73	28 $73	29 $73	30 $73	31 $72

Su	Mo	Tu	We	Th	Fr	Sa
1 $73	2 $76	3 $76	4 $76	5 $76	6 $81	7 $76
8 $71	9 $76	10 $76	11 $76	12 $76	13 $76	14 $76
15 $71	16 $76	17 $76	18 $76	19 $76	20 $76	21 $76
22 $71	23 $76	24 $76	25 $76	26 $76	27 $76	28 $76
29 $71	30 $77

Doubletree By Hilton Surabaya

Prices for Doubletree By Hilton Surabaya

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed, Accessible

Family Suite, Multiple Beds, Bathtub

Executive Room, 2 Twin Beds

Deluxe Room, 1 King Bed

Room, 2 Twin Beds

Suite, 1 King Bed, Bathtub (Loft Duplex)

Premium Suite, 1 King Bed, Bathtub

Suite, 1 King Bed, Bathtub, Corner

Room, 1 King Bed

Presidential Suite, 1 King Bed, Refrigerator & Microwave

Deluxe Suite, 1 King Bed, Bathtub

Family Room, Multiple Beds

Executive Room, 1 King Bed

Guest reviews of Doubletree By Hilton Surabaya

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Doubletree By Hilton Surabaya

Prices for upcoming dates