El Dorado Seaside Suites Oceanfront, All & More Inclusive - Adults Only
From
235 $US
/nuit
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From
235 $US
/nuit
À propos de cet établissement
Passez de purs moments de détente dans l'incroyable spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage. N'hésitez surtout pas à profiter des nombreuses infrastructures de loisirs q...
Équipements
Passez de purs moments de détente dans l'incroyable spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage. N'hésitez surtout pas à profiter des nombreuses infrastructures de loisirs qui incluent notamment 5 piscines extérieures et un centre de fitness. Parmi les équipements et services offerts par cet hébergement vous trouvez également l'accès Wi-Fi à Internet gratuit, un service de conciergerie et une salle de banquet.
Services de l'établissement
Les équipements et services proposés incluent une réception ouverte 24 h/24, une consigne à bagages et une laverie. En échange d'un supplément, l'hébergement propose une navette vers et depuis l'aéroport (24 h/24) et un parking avec voiturier se trouve dans l'enceinte de l'hébergement.
Repas
Pendant votre séjour, vous vous régalerez à DRIFTWOOD GOURMET, l'un des 12 restaurants de cet hébergement et profiterez d'un service d'étage (horaires limités). Idéal pour une soirée cocooning pleine de saveurs ! Pour manger sur le pouce, vous trouverez aussi sur place un café. Pour un moment de détente, faites halte dans l'un des 13 bars/lounges ou des 2 bars de plage de l'hébergement. Un petit déjeuner buffet gratuit est servi tous les jours de 07 h 00 à 11 h 00.
Chambres
Les 188 chambres climatisées de l'hébergement vous invitent à la détente et comprennent une TV connectée. L'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le reste du monde et votre divertissement est assuré par des chaînes par câble. Une salle de bain privée avec un sèche-cheveux et des peignoirs est à votre disposition. Les équipements et services offerts par l'hébergement comprennent un téléphone, mais aussi un coffre-fort et un bureau.
Emplacement
En choisissant El Dorado Seaside Suites Oceanfront, All & More Inclusive - Adults Only - All inclusive à Kantenah, vous profiterez d'un séjour près de la plage, à moins de 10 minutes en voiture de Port de plaisance de Puerto Aventuras et Ecopark Kantun Chi. Cet hébergement tout inclus se trouve à 14,7 km de Plage d'Akumal et à 24 km de Parc Xel-Há.
À proximité
Plage de Xpu Há(3.1 miles)
Cénote du Taj Mahal(3.4 miles)
Ecopark Kantun Chi(3.6 miles)
Cénote Cristalino(3.9 miles)
Cenote Azul(3.9 miles)
Cenote Jardin de l'Eden(4.4 miles)
Cénote de Chikinha(4.6 miles)
Golf de Puerto Aventuras(5.2 miles)
Port de plaisance de Puerto Aventuras(5.6 miles)
Musée CEDAM(5.6 miles)
Baie de Fatima(5.8 miles)
Oasis Beach(6 miles)
Lagune Kantenah(6.2 miles)
Cénote de Chac Mool(6.5 miles)
Caleta Chac-hal-al(6.9 miles)
Aéroport international Cozumel (CZM)(29 miles)
Aéroport international de Cancún (CUN)(52.7 miles)
Parking
Restaurant
Piscine
Service de voiturier
Organisation d'excursions
Courts de tennis
Emplacement
Cancún-Tulum Highway km 95, Riviera Maya, Quintana Roo, Kantenah, Solidaridad, Quintana Roo, Mexique
Plage de Xpu Há (3.1 miles)
Cénote du Taj Mahal (3.4 miles)
Ecopark Kantun Chi (3.6 miles)
Cénote Cristalino (3.9 miles)
Cenote Azul (3.9 miles)
Cenote Jardin de l'Eden (4.4 miles)
Options de chambre
4
Chambre, en front de mer
Détails de la chambre
1 Très Grand Lit Double
2 Grands Lits Doubles
Couchages 3
112 ft²
ClimatisationWi-Fi (gratuit)Salle de bain privéePiscine privée
4
Chambre Supérieure, en front de mer (ROYAL RETREAT POOL SWIM UP SUITE)
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
112 ft²
BalconClimatisationWi-Fi (gratuit)Baignoire et douche séparées
4
Chambre Junior, en front de mer (ROYAL RETREAT SWIM UP SUITE)
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
112 ft²
BalconClimatisationWi-Fi (gratuit)Baignoire et douche séparéesPiscine privée
5
Oceanfront Pool Swim Up Suite
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
112 ft²
ClimatisationWi-Fi (gratuit)Salle de bain privéePiscine privée
4
Oceanfront Honeymoon Suite
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
111 ft²
ClimatisationWi-Fi (gratuit)Salle de bain privée
Avis des voyageurs sur El Dorado Seaside Suites Oceanfront, All & More Inclusive - Adults Only
8.2
Très bien
Basé sur 618 avis vérifiés
Qui séjourne ici ?
Affaires
0%
Couples
89%
Familles
4%
Groupes
5%
Solo
0%
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
D'après les avis concernant l'hôtel El Dorado Seaside Suites Oceanfront, All & More Inclusive - Adults Only, les voyageurs louent le personnel très aimable et les chambres spacieuses avec accès direct à la piscine, tout en notant des avis mitigés sur la restauration, une plage baignable limitée, des fermetures occasionnelles anticipées et une grande superficie.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
D'après les avis concernant l'hôtel El Dorado Seaside Suites Oceanfront, All & More Inclusive - Adults Only, les voyageurs louent le personnel très aimable et les chambres spacieuses avec accès direct à la piscine, tout en notant des avis mitigés sur la restauration, une plage baignable limitée, des fermetures occasionnelles anticipées et une grande superficie.
Beaucoup ont apprécié le spa et les excursions incluses, mais la piscine principale peut être animée et bruyante, et plusieurs clients ont trouvé les piscines froides. L'hôtel est isolé, avec un long transfert depuis l'aéroport, et la navigation entre les deux sections nécessite de longues marches ou des navettes en voiturette de golf. La disponibilité et les horaires des restaurants sont communiqués de manière incohérente, ce qui entraîne des attentes ou la fermeture de certains établissements. Attendez-vous à un service chaleureux, des jardins bien entretenus et une ambiance généralement détendue réservée aux adultes.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
Grand complexe hôtelier avec une piscine principale animée, un spa bien noté, des excursions incluses et des navettes en voiturette de golf ; certains établissements ferment tôt ou étaient en rénovation, les piscines sont souvent froides et la plage est limitée ou rocheuse par endroits.
Avis de voyageur à ce sujet
8
Chelsea
12 août 2025
·
A séjourné 3 nuits
Beautiful Resort. We wanted a nice quiet all inclusive and this place excelled. The food was pretty good for an all inclusive. You could get tacos anytime you wanted. We swim out pull was a nice feature. The staff are friendly and super helpful. We had transportation to and from the airport at no additional costs and we were luckily not to have to be with any other people.
Beautiful Resort. We wanted a nice quiet all inclusive and this place excelled. The food was pretty good for an all inclusive. You could get tacos anytime you wanted. We swim out pull was a nice feature. The staff are friendly and super helpful. We had transportation to and from the airport at no additional costs and we were luckily not to have to be with any other people.
10
Elizabeth
13 août 2025
·
A séjourné 7 nuits
Seaweed season had no ideas we needed to take that into consideration. The smell was bad day and night. Wasn’t able to enjoy the beach at all due to the massive amounts of seaweed. Staff was super great and amazing. Rooms were great. Except patio pools had algae and animal poop in it. Food and restaurant were amazing. But should be open later than 8pm Bar should be open later than 12 especially during the summer. Property was beautiful. Entertainment was great as well.
Seaweed season had no ideas we needed to take that into consideration. The smell was bad day and night. Wasn’t able to enjoy the beach at all due to the massive amounts of seaweed. Staff was super great and amazing. Rooms were great. Except patio pools had algae and animal poop in it. Food and restaurant were amazing. But should be open later than 8pm Bar should be open later than 12 especially during the summer. Property was beautiful. Entertainment was great as well.
8
Melanie
6 juil. 2025
·
A séjourné 4 nuits
This was our first time at El Dorado Seaside & we thoroughly enjoyed it. The highlights of our stay were the spa experience that included hydrotherapy & massage. It was the best massage ever. The all inclusive excursion we decided to do was the catamaran at Maroma beach which was extremely enjoyable. The food was delicious. Our catamaran tour guide, Eduardo, was very informative & made the experience so fun! The food was amazing at the resort. The swim out suite was an added bonus. Everyone was so friendly from the shuttle drivers, to the dining staff, the concierge, & entertainment staff (Benjamin was a lot of fun). However, we are used to a little more variety of night entertainment. Since the beach was not operable due to seaweed, the property has only one main pool. There was also some maintenance being done on the property. However, our overall stay was enjoyable & relaxing & perfect for our summer getaway.
This was our first time at El Dorado Seaside & we thoroughly enjoyed it. The highlights of our stay were the spa experience that included hydrotherapy & massage. It was the best massage ever. The all inclusive excursion we decided to do was the catamaran at Maroma beach which was extremely enjoyable. The food was delicious. Our catamaran tour guide, Eduardo, was very informative & made the experience so fun! The food was amazing at the resort. The swim out suite was an added bonus. Everyone was so friendly from the shuttle drivers, to the dining staff, the concierge, & entertainment staff (Benjamin was a lot of fun). However, we are used to a little more variety of night entertainment. Since the beach was not operable due to seaweed, the property has only one main pool. There was also some maintenance being done on the property. However, our overall stay was enjoyable & relaxing & perfect for our summer getaway.
8
Michelle
17 déc. 2024
·
A séjourné 5 nuits
First time at EDSS. We did enjoy the large rooms and liked the idea of the swim out suites. In reality, the swim outs that are elevated are cold and unused. The pools are not heated, not just the swim outs but the main pool. The pools are also heavily shaded which might be lovely in warm months but the I couldn’t even bring myself to do more than dip a toe in December. Each morning we made our way to the Palms side of Seaside Suites and preferred the ocean temperatures for swimming and relaxing. This whole side of the resort has a more friendly vibe and if we ever come back we are definitely Seaside Palms people. Best bar service from Maria!!! She was a star and I hated to see those around me not tipping her. The food on this resort is top notch, not standard bland buffets. We were a little sad that seaside suites only had one restaurant so it felt like we were leaving our hotel to do everything. We didn’t mind the short walks and usually had good luck catching a golf cart ride. The protected beach on Palms side had many varieties of fish eager to eat right from your hands. We did the free catamaran but probably wasn’t worth the long drive and being stuck at the beach club. We left our resort 7:30am and the bus didn’t bring us back until 6:00pm and we almost missed our dinner reservation. We didn’t anticipate it taking so long and that wasn’t explained. Fortunately Javier our Catamarán host was excellent and made it enjoyable even though it was too windy to snorkel.
First time at EDSS. We did enjoy the large rooms and liked the idea of the swim out suites. In reality, the swim outs that are elevated are cold and unused. The pools are not heated, not just the swim outs but the main pool. The pools are also heavily shaded which might be lovely in warm months but the I couldn’t even bring myself to do more than dip a toe in December. Each morning we made our way to the Palms side of Seaside Suites and preferred the ocean temperatures for swimming and relaxing. This whole side of the resort has a more friendly vibe and if we ever come back we are definitely Seaside Palms people. Best bar service from Maria!!! She was a star and I hated to see those around me not tipping her. The food on this resort is top notch, not standard bland buffets. We were a little sad that seaside suites only had one restaurant so it felt like we were leaving our hotel to do everything. We didn’t mind the short walks and usually had good luck catching a golf cart ride. The protected beach on Palms side had many varieties of fish eager to eat right from your hands. We did the free catamaran but probably wasn’t worth the long drive and being stuck at the beach club. We left our resort 7:30am and the bus didn’t bring us back until 6:00pm and we almost missed our dinner reservation. We didn’t anticipate it taking so long and that wasn’t explained. Fortunately Javier our Catamarán host was excellent and made it enjoyable even though it was too windy to snorkel.
8
Kendal
15 mai 2024
·
A séjourné 7 nuits
Beautiful resort, staff are amazing. The only issue is that a couple bars and restaurants weren’t open during our stay for whatever reason - this was frustrating because it meant we had to leave our area and try and find a different spot if we wanted something different for dinner. It wasn’t as convenient as having the bar and breakfast available at our section.
Beautiful resort, staff are amazing. The only issue is that a couple bars and restaurants weren’t open during our stay for whatever reason - this was frustrating because it meant we had to leave our area and try and find a different spot if we wanted something different for dinner. It wasn’t as convenient as having the bar and breakfast available at our section.
6
Joe
12 août 2025
·
A séjourné 6 nuits
Property is beautiful and staff is beyond friendly and helpful. They really push their memberships. We went during a very slow week but the dining was subpar and places were often not open (or doors unlocked with the lights off and no staff lol). The only open bar at the seasuide suites building was a swim up and closed at 6pm?? Not what I was expecting and it was a huge disappointment. Having to walk the speard out property wasnt enjoyable and the carts were few and far between.The spa was very nice and would be recommended
Property is beautiful and staff is beyond friendly and helpful. They really push their memberships. We went during a very slow week but the dining was subpar and places were often not open (or doors unlocked with the lights off and no staff lol). The only open bar at the seasuide suites building was a swim up and closed at 6pm?? Not what I was expecting and it was a huge disappointment. Having to walk the speard out property wasnt enjoyable and the carts were few and far between.The spa was very nice and would be recommended
10
Velvet
21 mai 2025
·
A séjourné 2 nuits
This property was beautiful, the staff was so friendly and fun. We came during slow season (May) so some restaurants that said was open were actually closed. No swimmable beach if that’s your thing. We did the catamaran excursion that’s included with your stay and it was awesome.
This property was beautiful, the staff was so friendly and fun. We came during slow season (May) so some restaurants that said was open were actually closed. No swimmable beach if that’s your thing. We did the catamaran excursion that’s included with your stay and it was awesome.
8
glen
21 sept. 2025
·
A séjourné 7 nuits
Pros Clean room , great staff, fantastic view, food was good Cons very spread out very little beach ,lots of walking , no premium alcohol,
Pros Clean room , great staff, fantastic view, food was good Cons very spread out very little beach ,lots of walking , no premium alcohol,
10
Ryan
20 nov. 2025
·
A séjourné 4 nuits
Wonderful experience! Beautiful property, some of the best maintained grounds of any resort I’ve seen in the Caribbean. Give the grounds keepers a raise! The rooms were clean as were the facilities, restrooms and restaurants. They have a very diligent staff that is in constant motion keeping things clean. Also, SUCH a friendly staff. Cynthia over at the Palms beach cabanas kept the drinks flowing and Domingo on the Beach Grill served up some excellent BBQ! Carlos(house keeping) and Azael (room service) took great care of us over in the seaside suites. The swim out balcony on the honeymoon level was truly paradise. Anyone reading this know that this is a true 5 star resort regardless of this 4.1 rating (robbery)…. The FOOD WAS AWESOME! High quality alcohol selections. Awesome service. Can’t wait to come back!
Wonderful experience! Beautiful property, some of the best maintained grounds of any resort I’ve seen in the Caribbean. Give the grounds keepers a raise! The rooms were clean as were the facilities, restrooms and restaurants. They have a very diligent staff that is in constant motion keeping things clean. Also, SUCH a friendly staff. Cynthia over at the Palms beach cabanas kept the drinks flowing and Domingo on the Beach Grill served up some excellent BBQ! Carlos(house keeping) and Azael (room service) took great care of us over in the seaside suites. The swim out balcony on the honeymoon level was truly paradise. Anyone reading this know that this is a true 5 star resort regardless of this 4.1 rating (robbery)…. The FOOD WAS AWESOME! High quality alcohol selections. Awesome service. Can’t wait to come back!
6
Jasmyn
30 juil. 2025
·
A séjourné 4 nuits
Resort was under construction and was woken up multiple mornings. Resort is older. Shuttle service needs to run longer, especially when you have activities on the other side of the resort ending past shuttle end time. Italian restaurant is amazing! Would have loved to see more authentic food.
Resort was under construction and was woken up multiple mornings. Resort is older. Shuttle service needs to run longer, especially when you have activities on the other side of the resort ending past shuttle end time. Italian restaurant is amazing! Would have loved to see more authentic food.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
De nombreux clients signalent des chambres, des restaurants et des jardins très propres ; cependant, des problèmes récurrents incluent des piscines à débordement sales ou teintées d'algues, du linge taché et des lacunes occasionnelles en matière de ménage ou de débris de maintenance.
Avis de voyageur à ce sujet
2
Evelina
17 oct. 2025
·
A séjourné 1 nuit
Do not travel here it is not safe specially for women in this hotel. They also lie about the prices and the taxi drivers make up their own prices and they will make a scene. The reception is in the front is really rude and does not care about any complaints that were made to not handle them on time. Also, the pool and the room was super dirty. And they do not clean the rooms. The mini bar is only gonna get stocked if you call them and follow through at least 3 to 4 times.
Do not travel here it is not safe specially for women in this hotel. They also lie about the prices and the taxi drivers make up their own prices and they will make a scene. The reception is in the front is really rude and does not care about any complaints that were made to not handle them on time. Also, the pool and the room was super dirty. And they do not clean the rooms. The mini bar is only gonna get stocked if you call them and follow through at least 3 to 4 times.
10
Elizabeth
13 août 2025
·
A séjourné 7 nuits
Seaweed season had no ideas we needed to take that into consideration. The smell was bad day and night. Wasn’t able to enjoy the beach at all due to the massive amounts of seaweed. Staff was super great and amazing. Rooms were great. Except patio pools had algae and animal poop in it. Food and restaurant were amazing. But should be open later than 8pm Bar should be open later than 12 especially during the summer. Property was beautiful. Entertainment was great as well.
Seaweed season had no ideas we needed to take that into consideration. The smell was bad day and night. Wasn’t able to enjoy the beach at all due to the massive amounts of seaweed. Staff was super great and amazing. Rooms were great. Except patio pools had algae and animal poop in it. Food and restaurant were amazing. But should be open later than 8pm Bar should be open later than 12 especially during the summer. Property was beautiful. Entertainment was great as well.
6
Thomas
6 juil. 2025
·
A séjourné 5 nuits
Staff is amazing which definitely makes this place. Food is of good quality as well. Property needs works. stayed in Seaside Suites and there was Debree in the pool and a lot of rust. Also Jacuzzi in the room did not have any hot water. definitely needs renovations
Staff is amazing which definitely makes this place. Food is of good quality as well. Property needs works. stayed in Seaside Suites and there was Debree in the pool and a lot of rust. Also Jacuzzi in the room did not have any hot water. definitely needs renovations
10
Renee
27 oct. 2025
·
A séjourné 7 nuits
Our new favorite resort!Staff was amazing!!Food was great. Everyone really went above & beyond to make sure we had everything that we needed. Some areas of the resort need some updating, but the attention to other details makes those things not really matter.Our room was spacious and always spotless. The bed was very comfy.The mini bar was well stocked with a nice selection.I loved the robes and slippers! The towels were quality and always well stocked both in the room and by the pool.24 hour room service was also an excellent perk! The food was delivered timely and was delicious!The spa experience was heavenly. Best massages we have had at a resort! Our massages included a mud scrub, steam room, cold room, bubble pool & and 80-minute massage that could be done in the spa or on the beach. My massage therapist even put my hair up in a braid that stayed for the whole week so i never had to worry about my hair. That was a nice surprise! We enjoyed all the food on the resort.My absolute favorite thing was the fresh tacos prepared outside the Seaside Market!We really enjoyed our tomahawk steaks on the beach before the fire show! Our private dinner in the gazebo was excellent.The staff went above & beyond by not only bringing me the apple pie that we ordered but also a baked Alaska with a sparkler for my birthday!We have visited Riviera Maya many times. El Dorado Seaside Suites was our favorite stay to date! We look forward to returning soon.
Our new favorite resort!Staff was amazing!!Food was great. Everyone really went above & beyond to make sure we had everything that we needed. Some areas of the resort need some updating, but the attention to other details makes those things not really matter.Our room was spacious and always spotless. The bed was very comfy.The mini bar was well stocked with a nice selection.I loved the robes and slippers! The towels were quality and always well stocked both in the room and by the pool.24 hour room service was also an excellent perk! The food was delivered timely and was delicious!The spa experience was heavenly. Best massages we have had at a resort! Our massages included a mud scrub, steam room, cold room, bubble pool & and 80-minute massage that could be done in the spa or on the beach. My massage therapist even put my hair up in a braid that stayed for the whole week so i never had to worry about my hair. That was a nice surprise! We enjoyed all the food on the resort.My absolute favorite thing was the fresh tacos prepared outside the Seaside Market!We really enjoyed our tomahawk steaks on the beach before the fire show! Our private dinner in the gazebo was excellent.The staff went above & beyond by not only bringing me the apple pie that we ordered but also a baked Alaska with a sparkler for my birthday!We have visited Riviera Maya many times. El Dorado Seaside Suites was our favorite stay to date! We look forward to returning soon.
6
Lilliania
25 sept. 2024
·
A séjourné 3 nuits
This property would definitely not be considered 5 star in my opinion. The room I booked was a king swim up. The room was dirty including the bathroom and pool. Sheets were stained and items were missing and or broken such as a picture on the wall and the pillows on the couch. I contacted the reception area and they were very nice and offered to upgrade my room to the presidential suite, which was in much nicer condition but still not 5 star at all. The idea was great and the room was huge! Basically 2 rooms in one. But still the furniture had stains and you could see foot prints on the tile flooring from maintenance people I guess. The pool area furniture was dated/dirty and the balcony in general is not well kept. They told me this pool area was recently renovated so I hate to see what it was like before. They are doing exterior work to paint the balconies which is much needed but debris is in the pools and I don’t think chlorine or anything like that is added bc there was a film & floaties. While it was nice to look at, I’d never actually get in. Overall I appreciated the staff being accommodating and addressing my concerns as well as the free airport transfer. Staff was also very nice in the restaurants and the Japanese place was the best of the food options. However, I would not return due to limited entertainment and food options and certainly the cleanliness issues. Was relatively relaxing…..just not fun.
This property would definitely not be considered 5 star in my opinion. The room I booked was a king swim up. The room was dirty including the bathroom and pool. Sheets were stained and items were missing and or broken such as a picture on the wall and the pillows on the couch. I contacted the reception area and they were very nice and offered to upgrade my room to the presidential suite, which was in much nicer condition but still not 5 star at all. The idea was great and the room was huge! Basically 2 rooms in one. But still the furniture had stains and you could see foot prints on the tile flooring from maintenance people I guess. The pool area furniture was dated/dirty and the balcony in general is not well kept. They told me this pool area was recently renovated so I hate to see what it was like before. They are doing exterior work to paint the balconies which is much needed but debris is in the pools and I don’t think chlorine or anything like that is added bc there was a film & floaties. While it was nice to look at, I’d never actually get in. Overall I appreciated the staff being accommodating and addressing my concerns as well as the free airport transfer. Staff was also very nice in the restaurants and the Japanese place was the best of the food options. However, I would not return due to limited entertainment and food options and certainly the cleanliness issues. Was relatively relaxing…..just not fun.
10
fatima
11 oct. 2025
·
A séjourné 4 nuits
The staff were incredibly friendly and welcoming, making me feel like royalty throughout my stay. The property was spotless, beautifully maintained, and offered a peaceful, luxurious atmosphere.
The staff were incredibly friendly and welcoming, making me feel like royalty throughout my stay. The property was spotless, beautifully maintained, and offered a peaceful, luxurious atmosphere.
10
Ryan
20 nov. 2025
·
A séjourné 4 nuits
Wonderful experience! Beautiful property, some of the best maintained grounds of any resort I’ve seen in the Caribbean. Give the grounds keepers a raise! The rooms were clean as were the facilities, restrooms and restaurants. They have a very diligent staff that is in constant motion keeping things clean. Also, SUCH a friendly staff. Cynthia over at the Palms beach cabanas kept the drinks flowing and Domingo on the Beach Grill served up some excellent BBQ! Carlos(house keeping) and Azael (room service) took great care of us over in the seaside suites. The swim out balcony on the honeymoon level was truly paradise. Anyone reading this know that this is a true 5 star resort regardless of this 4.1 rating (robbery)…. The FOOD WAS AWESOME! High quality alcohol selections. Awesome service. Can’t wait to come back!
Wonderful experience! Beautiful property, some of the best maintained grounds of any resort I’ve seen in the Caribbean. Give the grounds keepers a raise! The rooms were clean as were the facilities, restrooms and restaurants. They have a very diligent staff that is in constant motion keeping things clean. Also, SUCH a friendly staff. Cynthia over at the Palms beach cabanas kept the drinks flowing and Domingo on the Beach Grill served up some excellent BBQ! Carlos(house keeping) and Azael (room service) took great care of us over in the seaside suites. The swim out balcony on the honeymoon level was truly paradise. Anyone reading this know that this is a true 5 star resort regardless of this 4.1 rating (robbery)…. The FOOD WAS AWESOME! High quality alcohol selections. Awesome service. Can’t wait to come back!
10
Jonathan
4 oct. 2025
·
A séjourné 7 nuits
The whole resort was amazing overall—It was beyond our expectations! We were in room 6210 from Sept 26th- October 3rd. The room was Massive & super clean, Luiza was great when we asked her for room cleaning. We never felt sketched out or felt like we had to keep looking back at anybody Every single person that worked at the resort were friendly and had smiles on their faces. Ricardo R. Was one of our regular server at the restaurants we went to and he was really helpful, very nice & took care of us very well! I wish I memorized everybody’s names because they were all great. I’ve already recommended this resort to people I know! They won’t disappoint!
The whole resort was amazing overall—It was beyond our expectations! We were in room 6210 from Sept 26th- October 3rd. The room was Massive & super clean, Luiza was great when we asked her for room cleaning. We never felt sketched out or felt like we had to keep looking back at anybody Every single person that worked at the resort were friendly and had smiles on their faces. Ricardo R. Was one of our regular server at the restaurants we went to and he was really helpful, very nice & took care of us very well! I wish I memorized everybody’s names because they were all great. I’ve already recommended this resort to people I know! They won’t disappoint!
6
Stephanie
21 mai 2025
·
A séjourné 3 nuits
This place is honestly ridiculous. There are very few places to eat, and the hours listed on the app are completely inaccurate. We tried to get breakfast at a spot that claimed to serve à la carte breakfast, only to be told in person that they were only serving lunch. While everything is within walking distance, the lack of dining options is incredibly frustrating. The food overall is mediocre at best. The buffet is subpar whether it’s breakfast, lunch, or dinner. The only decent meal we had was at the Driftwood restaurant near the seaside swim-ups. Our swim-up pool was fairly dirty, and we didn’t even get to enjoy it. Of course, the beach in Mexico is always beautiful, which was one of the few highlights. The staff at the resort are friendly and helpful, but there’s a serious lack of communication about what’s open, what’s available, and what events are happening. For a resort that markets itself as a luxury experience, the disorganization and lack of transparency were really disappointing. The staff deserves a five star rating though.
This place is honestly ridiculous. There are very few places to eat, and the hours listed on the app are completely inaccurate. We tried to get breakfast at a spot that claimed to serve à la carte breakfast, only to be told in person that they were only serving lunch. While everything is within walking distance, the lack of dining options is incredibly frustrating. The food overall is mediocre at best. The buffet is subpar whether it’s breakfast, lunch, or dinner. The only decent meal we had was at the Driftwood restaurant near the seaside swim-ups. Our swim-up pool was fairly dirty, and we didn’t even get to enjoy it. Of course, the beach in Mexico is always beautiful, which was one of the few highlights. The staff at the resort are friendly and helpful, but there’s a serious lack of communication about what’s open, what’s available, and what events are happening. For a resort that markets itself as a luxury experience, the disorganization and lack of transparency were really disappointing. The staff deserves a five star rating though.
4
Karen
26 juil. 2024
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A séjourné 5 nuits
The resort is huge, 3 properties together, the palms, suites and hidden beach. They have golf carts to shuttle you between places as suites did not really have restaurants, only for lunch was it open. So you have to go elsewhere for dinner and walking was an option if you don’t mind sweating. Everyone was really nice. When we checked in I pulled back the blankets and blood stains. How does a housekeeper put sheets on the bed and leave stained sheets on? So we called and they wouldn’t move us. Oh the couch had stains on it too. So did the curtain. All the light switches and outlets had dirt piled up on them and were sticky and gross. The lounge bed on balcony was stained there was also gunky dirty stuff on swim out pool railing I didn’t want to touch. We went to front desk and they said they would send a cleaning crew instead of moving us. They did replace the couch and change sheets. I was so upset I didn’t take photos of bed n couch before it was changed cuz I was just so upset and sad that our trip started that way. I did get photos of the other items. The staff for the most part was really friendly. Food was decent, Italian place was best. Room service tended to be cold upon delivery. Beach was nice on the palms side you can’t get to water on suites side. Free excursions that are included get booked fast n we were told no room until I basically cried to concierge. They do have airport shuttle and a ride to take you to city to shops after you spend two hours at a tour
The resort is huge, 3 properties together, the palms, suites and hidden beach. They have golf carts to shuttle you between places as suites did not really have restaurants, only for lunch was it open. So you have to go elsewhere for dinner and walking was an option if you don’t mind sweating. Everyone was really nice. When we checked in I pulled back the blankets and blood stains. How does a housekeeper put sheets on the bed and leave stained sheets on? So we called and they wouldn’t move us. Oh the couch had stains on it too. So did the curtain. All the light switches and outlets had dirt piled up on them and were sticky and gross. The lounge bed on balcony was stained there was also gunky dirty stuff on swim out pool railing I didn’t want to touch. We went to front desk and they said they would send a cleaning crew instead of moving us. They did replace the couch and change sheets. I was so upset I didn’t take photos of bed n couch before it was changed cuz I was just so upset and sad that our trip started that way. I did get photos of the other items. The staff for the most part was really friendly. Food was decent, Italian place was best. Room service tended to be cold upon delivery. Beach was nice on the palms side you can’t get to water on suites side. Free excursions that are included get booked fast n we were told no room until I basically cried to concierge. They do have airport shuttle and a ride to take you to city to shops after you spend two hours at a tour
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les chambres sont spacieuses et confortables, dont beaucoup offrent une vue sur l'océan et un accès direct à la piscine depuis le balcon ; certaines présentent des signes d'usure, sont bruyantes à proximité de la piscine animée ou ont des problèmes intermittents avec la climatisation ou l'eau chaude, et un manque de chambres avec lits doubles a été constaté.
Avis de voyageur à ce sujet
6
Nicholas
11 nov. 2023
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A séjourné 6 nuits
All rooms are ocean view. If you are on the higher floors (5th & 6th) there is no obstruction of your view. The property is outdated and is noticeable when looking at the facade of the building. Seaside palms is much nicer then seaside suites.
All rooms are ocean view. If you are on the higher floors (5th & 6th) there is no obstruction of your view. The property is outdated and is noticeable when looking at the facade of the building. Seaside palms is much nicer then seaside suites.
10
Ashley
22 avr. 2025
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A séjourné 4 nuits
We stayed in the honeymoon suite and the amenities were amazing. The pool on the balcony was a little cold but only really at night. The dinner on the beach was great! The massages at the spa is a must! The fiesta on the beach was so much fun. The food was hit or miss. The drinks were strong. The pool parties were super fun. There was a lot of walking to get around but the shuttles were running every 20 minutes. I would definitely come back again.
We stayed in the honeymoon suite and the amenities were amazing. The pool on the balcony was a little cold but only really at night. The dinner on the beach was great! The massages at the spa is a must! The fiesta on the beach was so much fun. The food was hit or miss. The drinks were strong. The pool parties were super fun. There was a lot of walking to get around but the shuttles were running every 20 minutes. I would definitely come back again.
10
Matt
15 janv. 2025
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A séjourné 7 nuits
We really enjoyed our stay there. A little mixup with our concierge writing down our dinner reservation on a wrong night but overall a great experience. Staff were very friendly at every spot! The building itself is showing some wear but the grounds were impressive.
We really enjoyed our stay there. A little mixup with our concierge writing down our dinner reservation on a wrong night but overall a great experience. Staff were very friendly at every spot! The building itself is showing some wear but the grounds were impressive.
10
Renee
27 oct. 2025
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A séjourné 7 nuits
Our new favorite resort!Staff was amazing!!Food was great. Everyone really went above & beyond to make sure we had everything that we needed. Some areas of the resort need some updating, but the attention to other details makes those things not really matter.Our room was spacious and always spotless. The bed was very comfy.The mini bar was well stocked with a nice selection.I loved the robes and slippers! The towels were quality and always well stocked both in the room and by the pool.24 hour room service was also an excellent perk! The food was delivered timely and was delicious!The spa experience was heavenly. Best massages we have had at a resort! Our massages included a mud scrub, steam room, cold room, bubble pool & and 80-minute massage that could be done in the spa or on the beach. My massage therapist even put my hair up in a braid that stayed for the whole week so i never had to worry about my hair. That was a nice surprise! We enjoyed all the food on the resort.My absolute favorite thing was the fresh tacos prepared outside the Seaside Market!We really enjoyed our tomahawk steaks on the beach before the fire show! Our private dinner in the gazebo was excellent.The staff went above & beyond by not only bringing me the apple pie that we ordered but also a baked Alaska with a sparkler for my birthday!We have visited Riviera Maya many times. El Dorado Seaside Suites was our favorite stay to date! We look forward to returning soon.
Our new favorite resort!Staff was amazing!!Food was great. Everyone really went above & beyond to make sure we had everything that we needed. Some areas of the resort need some updating, but the attention to other details makes those things not really matter.Our room was spacious and always spotless. The bed was very comfy.The mini bar was well stocked with a nice selection.I loved the robes and slippers! The towels were quality and always well stocked both in the room and by the pool.24 hour room service was also an excellent perk! The food was delivered timely and was delicious!The spa experience was heavenly. Best massages we have had at a resort! Our massages included a mud scrub, steam room, cold room, bubble pool & and 80-minute massage that could be done in the spa or on the beach. My massage therapist even put my hair up in a braid that stayed for the whole week so i never had to worry about my hair. That was a nice surprise! We enjoyed all the food on the resort.My absolute favorite thing was the fresh tacos prepared outside the Seaside Market!We really enjoyed our tomahawk steaks on the beach before the fire show! Our private dinner in the gazebo was excellent.The staff went above & beyond by not only bringing me the apple pie that we ordered but also a baked Alaska with a sparkler for my birthday!We have visited Riviera Maya many times. El Dorado Seaside Suites was our favorite stay to date! We look forward to returning soon.
10
Tracey
5 oct. 2025
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A séjourné 9 nuits
Beautiful resort, Great food, suites were very spacious and clean. We had a swim up ocean front room, perfect hotel for our anniversary. Great views and it felt like a lovely oasis of luxury. Golf buggies ferry you from one side of the resort to the other. It is walkable but you'll sweat a lot. Food and drink, Great choices all over the resort. Buffet for breakfast and dinner was excellent. On the nights we didn’t feel like venturing out, room service did us very proud. One big recommendation is to take mozzie repellent, they were really bad on our stay Sept 2025.
Beautiful resort, Great food, suites were very spacious and clean. We had a swim up ocean front room, perfect hotel for our anniversary. Great views and it felt like a lovely oasis of luxury. Golf buggies ferry you from one side of the resort to the other. It is walkable but you'll sweat a lot. Food and drink, Great choices all over the resort. Buffet for breakfast and dinner was excellent. On the nights we didn’t feel like venturing out, room service did us very proud. One big recommendation is to take mozzie repellent, they were really bad on our stay Sept 2025.
10
Angela
26 sept. 2025
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A séjourné 5 nuits
This property was fantastic especially the infinity pools adjacent to my room. The staff was very accommodating and friendly.
This property was fantastic especially the infinity pools adjacent to my room. The staff was very accommodating and friendly.
8
Casey
15 sept. 2024
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A séjourné 5 nuits
Most everything was great- the staff and service we fantastic! There are plenty of options for activities and dining. There are plenty of pools, chairs, and places to either party or tuck into something more quiet and just enjoy the beach. Our room is where we had some disappointments. The room was freezing and no way to adjust it, there was no hot water for the shower even though the huge tub had plenty. Having said that, we were in the Suites with the swim up pools on every floor which was fantastic. The music from the main party pool below was very loud so if that’s not your thing pick a different location. It only runs during the day so morning and evening were peaceful. Overall I do recommend the resort- go and enjoy! Just know what you want before you book.
Most everything was great- the staff and service we fantastic! There are plenty of options for activities and dining. There are plenty of pools, chairs, and places to either party or tuck into something more quiet and just enjoy the beach. Our room is where we had some disappointments. The room was freezing and no way to adjust it, there was no hot water for the shower even though the huge tub had plenty. Having said that, we were in the Suites with the swim up pools on every floor which was fantastic. The music from the main party pool below was very loud so if that’s not your thing pick a different location. It only runs during the day so morning and evening were peaceful. Overall I do recommend the resort- go and enjoy! Just know what you want before you book.
10
Carrie
27 avr. 2025
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A séjourné 6 nuits
Just got home from a week with my mom and daughter and we loved our stay from check in to check out, they all take such great care of you! The staff was outstanding in all areas! The room was beautiful with an ocean view and swim up on the fourth floor. It was clean, comfy, and beautiful and the sunrises were gorgeous. The grounds were beautiful and so well kept. The beach was great and we were able to get a cabana everyday without reserving or rushing to the beach first thing in the morning. If you’re looking to relax at a wonderful property, this is it! Don’t miss the spa-it’s pricey but worth it. Be sure to do the hydrotherapy! We loved the property, especially the amazing staff! We can’t wait to go back with the rest of the family!! Special hats off to all the shuttle drivers that get you around the property if you don’t want to walk. They are so fun, so helpful, and just a joy to spend sometime with. Look for Fernando, that man is gold! Lomis was also amazing with our transportation and expertly and kindly handled some snafus with our arrival at the Cancun airport rather than the scheduled Cozumel arrival due to problems with our original flight. They took care of everything and made it so easy to get to the property.
Just got home from a week with my mom and daughter and we loved our stay from check in to check out, they all take such great care of you! The staff was outstanding in all areas! The room was beautiful with an ocean view and swim up on the fourth floor. It was clean, comfy, and beautiful and the sunrises were gorgeous. The grounds were beautiful and so well kept. The beach was great and we were able to get a cabana everyday without reserving or rushing to the beach first thing in the morning. If you’re looking to relax at a wonderful property, this is it! Don’t miss the spa-it’s pricey but worth it. Be sure to do the hydrotherapy! We loved the property, especially the amazing staff! We can’t wait to go back with the rest of the family!! Special hats off to all the shuttle drivers that get you around the property if you don’t want to walk. They are so fun, so helpful, and just a joy to spend sometime with. Look for Fernando, that man is gold! Lomis was also amazing with our transportation and expertly and kindly handled some snafus with our arrival at the Cancun airport rather than the scheduled Cozumel arrival due to problems with our original flight. They took care of everything and made it so easy to get to the property.
6
Damon
24 juin 2025
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A séjourné 4 nuits
Needs to be modernized. Upgrade!
Needs to be modernized. Upgrade!
10
frank
2 sept. 2025
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A séjourné 5 nuits
Ocean view, swim up pool from balcony, friendly staff.
Ocean view, swim up pool from balcony, friendly staff.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
Le service est largement salué comme étant aimable, attentionné et rapide, en particulier le service en chambre ; les plaintes récurrentes incluent la pression à la vente (adhésions ou spa), les malentendus concernant les réservations ou les inclusions, et l'assistance incohérente du concierge ou du transport Lomas.
Avis de voyageur à ce sujet
10
Brandi
30 nov. 2025
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A séjourné 7 nuits
Great service. Friendly staff.
Great service. Friendly staff.
6
Jason Scott
20 oct. 2025
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A séjourné 7 nuits
The top two things about this resort are the staff friendliness and the beautiful setting. The two things that need improvement are the facility condition and the food. The buildings are dated and need more than the love that the staff give it. The property, other than the beach, needs actual investment as it is aging. The food was disappointing. Breakfast was good and some of the snack stations were ok but lunch and especially the dinners were lacking for a property that puts culinary excellence as a priority on their mission statement. The absolute worst part, and a detractor for re-booking is the upselling. Upselling on memberships, while not outright pushy, was subtly thrown in your face for everything. The fact that the restaurants sit half empty at dinner hour and they make you wait 30 to 40 minutes for a seat because you are not a member is quite ridiculous. Offering get spa discounts or freebies if you sit through the membership sales pitch but then hearing the spa staff offering better deals on the beach for no sales pitch seemed odd as there didn't seem to be any consistency in want could or should be offered. Overall, if you want a quiet, walkable, beautiful grounds and beach and don't really care about dinners or how long you have to wait for a table you should be fine.
The top two things about this resort are the staff friendliness and the beautiful setting. The two things that need improvement are the facility condition and the food. The buildings are dated and need more than the love that the staff give it. The property, other than the beach, needs actual investment as it is aging. The food was disappointing. Breakfast was good and some of the snack stations were ok but lunch and especially the dinners were lacking for a property that puts culinary excellence as a priority on their mission statement. The absolute worst part, and a detractor for re-booking is the upselling. Upselling on memberships, while not outright pushy, was subtly thrown in your face for everything. The fact that the restaurants sit half empty at dinner hour and they make you wait 30 to 40 minutes for a seat because you are not a member is quite ridiculous. Offering get spa discounts or freebies if you sit through the membership sales pitch but then hearing the spa staff offering better deals on the beach for no sales pitch seemed odd as there didn't seem to be any consistency in want could or should be offered. Overall, if you want a quiet, walkable, beautiful grounds and beach and don't really care about dinners or how long you have to wait for a table you should be fine.
10
Jessica
7 avr. 2025
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A séjourné 7 nuits
From the moment my partner and I arrived on the property we were absolutely taken away. The staff is incredible and beyond hospitable. The rooms are immaculate, (cleaned and stocked daily) the food is incredible with many buffets and restaurants, and the property is pristine. There are so many different dining options as well as many pools and beach bars. They have daily activities and night entertainment. The spa was really the cherry on top. I cannot say enough good things about this property and we cannot wait to come back!
From the moment my partner and I arrived on the property we were absolutely taken away. The staff is incredible and beyond hospitable. The rooms are immaculate, (cleaned and stocked daily) the food is incredible with many buffets and restaurants, and the property is pristine. There are so many different dining options as well as many pools and beach bars. They have daily activities and night entertainment. The spa was really the cherry on top. I cannot say enough good things about this property and we cannot wait to come back!
10
Anxhela
9 juin 2025
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A séjourné 3 nuits
Great service
Great service
10
Ryan
20 nov. 2025
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A séjourné 4 nuits
Wonderful experience! Beautiful property, some of the best maintained grounds of any resort I’ve seen in the Caribbean. Give the grounds keepers a raise! The rooms were clean as were the facilities, restrooms and restaurants. They have a very diligent staff that is in constant motion keeping things clean. Also, SUCH a friendly staff. Cynthia over at the Palms beach cabanas kept the drinks flowing and Domingo on the Beach Grill served up some excellent BBQ! Carlos(house keeping) and Azael (room service) took great care of us over in the seaside suites. The swim out balcony on the honeymoon level was truly paradise. Anyone reading this know that this is a true 5 star resort regardless of this 4.1 rating (robbery)…. The FOOD WAS AWESOME! High quality alcohol selections. Awesome service. Can’t wait to come back!
Wonderful experience! Beautiful property, some of the best maintained grounds of any resort I’ve seen in the Caribbean. Give the grounds keepers a raise! The rooms were clean as were the facilities, restrooms and restaurants. They have a very diligent staff that is in constant motion keeping things clean. Also, SUCH a friendly staff. Cynthia over at the Palms beach cabanas kept the drinks flowing and Domingo on the Beach Grill served up some excellent BBQ! Carlos(house keeping) and Azael (room service) took great care of us over in the seaside suites. The swim out balcony on the honeymoon level was truly paradise. Anyone reading this know that this is a true 5 star resort regardless of this 4.1 rating (robbery)…. The FOOD WAS AWESOME! High quality alcohol selections. Awesome service. Can’t wait to come back!
6
Nicholas
16 juin 2025
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A séjourné 4 nuits
The good: the employees and service were both very good. The spa services were also very good. The bad: -you are always being upsold everywhere. Especially when trying to use services that are included in your package. -The employees seem to be competing against each other for sales. One example - we paid for a Bali bed with our personal concierge. We weren’t given clear instructions on where to go and when we asked employees we were either passed off to another employee or told they couldn’t help us because we booked through the concierge. We ended up having to stand around for about a half hour until someone finally was willing/able to help us. My impression was this wasn’t the employees’ fault but a result of the system they had to operate within -The restaurant hours and locations are not communicated well at all. The maps and hours listed on the app are confusing. - everything on the Seaside Suites side closes between 5-6. After that you need to go to the Palms side for anything. - Even though this is supposedly a gated community with security, there was still someone posted up at the beach trying to sell weed and coke - The food we had was ok. Not horrible, not great. However, the coffee was atrocious in the restaurants and in the room. You could get Starbucks but it costs extra. Overall - it was ok. We enjoyed our stay but I don’t see ourselves returning next time we want to visit an all-inclusive resort
The good: the employees and service were both very good. The spa services were also very good. The bad: -you are always being upsold everywhere. Especially when trying to use services that are included in your package. -The employees seem to be competing against each other for sales. One example - we paid for a Bali bed with our personal concierge. We weren’t given clear instructions on where to go and when we asked employees we were either passed off to another employee or told they couldn’t help us because we booked through the concierge. We ended up having to stand around for about a half hour until someone finally was willing/able to help us. My impression was this wasn’t the employees’ fault but a result of the system they had to operate within -The restaurant hours and locations are not communicated well at all. The maps and hours listed on the app are confusing. - everything on the Seaside Suites side closes between 5-6. After that you need to go to the Palms side for anything. - Even though this is supposedly a gated community with security, there was still someone posted up at the beach trying to sell weed and coke - The food we had was ok. Not horrible, not great. However, the coffee was atrocious in the restaurants and in the room. You could get Starbucks but it costs extra. Overall - it was ok. We enjoyed our stay but I don’t see ourselves returning next time we want to visit an all-inclusive resort
10
Crystal
15 nov. 2025
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A séjourné 4 nuits
Staff was very attentive and friendly! Room service was fast and I’ll be coming back!
Staff was very attentive and friendly! Room service was fast and I’ll be coming back!
8
Michele
16 févr. 2026
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A séjourné 4 nuits
We really enjoyed our stay at seaside suites. The staff was amazing except the conceirge selling packages, tours and future vacations. As soon as we said no thanks, she stopped smiling, picked up her phone and ignored us. And again at check out, hard sell on future vacations. No thanks, sent us over to the real check out desk. The swim up bar got very loud and rowdy each afternoon. Room was big but there were no rooms with two queen beds even though that was advertised as an option.
We really enjoyed our stay at seaside suites. The staff was amazing except the conceirge selling packages, tours and future vacations. As soon as we said no thanks, she stopped smiling, picked up her phone and ignored us. And again at check out, hard sell on future vacations. No thanks, sent us over to the real check out desk. The swim up bar got very loud and rowdy each afternoon. Room was big but there were no rooms with two queen beds even though that was advertised as an option.
10
Chase
29 nov. 2025
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A séjourné 6 nuits
Room service was impeccable and everything from beginning to end was impressive and worth every bit of trust you put in them. Our transport was in a very luxurious van and every employee we had the chance to talk with or do business with was extremely nice, warm and polite. I would recommend anyone to try this hotel and experience the hospitality they provide. Cannot wait to come back someday and stay even longer next time!
Room service was impeccable and everything from beginning to end was impressive and worth every bit of trust you put in them. Our transport was in a very luxurious van and every employee we had the chance to talk with or do business with was extremely nice, warm and polite. I would recommend anyone to try this hotel and experience the hospitality they provide. Cannot wait to come back someday and stay even longer next time!
8
Maegen
28 août 2025
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A séjourné 4 nuits
This resort is beautiful and everyone on the staff is very friendly and helpful. The one big issue I ran into was that I did not receive the $100 resort credit that came with the booking through Expedia. Additionally, I reserved a bali bed for the following day and was encouraged to prepay for a package - but it turned out that reservations were not required and I never received the package I paid for despite asking multiple servers. When I raised this issue at check-out I was told there was nothing that could be done because I prepaid for the package. I hope someone else learns from my experience - you should not need to prepay for anything!
This resort is beautiful and everyone on the staff is very friendly and helpful. The one big issue I ran into was that I did not receive the $100 resort credit that came with the booking through Expedia. Additionally, I reserved a bali bed for the following day and was encouraged to prepay for a package - but it turned out that reservations were not required and I never received the package I paid for despite asking multiple servers. When I raised this issue at check-out I was told there was nothing that could be done because I prepaid for the package. I hope someone else learns from my experience - you should not need to prepay for anything!
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Situation côtière isolée à environ 1 à 1,5 heure de l'aéroport de Cancun ; le côté Palms offre une meilleure plage baignable, tandis que le côté Seaside Suites est plus limité et que l'établissement nécessite de marcher ou de prendre des navettes pour se déplacer.
Avis de voyageur à ce sujet
8
Chelsea
12 août 2025
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A séjourné 3 nuits
Beautiful Resort. We wanted a nice quiet all inclusive and this place excelled. The food was pretty good for an all inclusive. You could get tacos anytime you wanted. We swim out pull was a nice feature. The staff are friendly and super helpful. We had transportation to and from the airport at no additional costs and we were luckily not to have to be with any other people.
Beautiful Resort. We wanted a nice quiet all inclusive and this place excelled. The food was pretty good for an all inclusive. You could get tacos anytime you wanted. We swim out pull was a nice feature. The staff are friendly and super helpful. We had transportation to and from the airport at no additional costs and we were luckily not to have to be with any other people.
8
Denny Blake
26 août 2025
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A séjourné 6 nuits
The only real problem was that the beach was terrible with the algae problem. There is literally no beach. The resort was great, staff was great, food was great. Beach terrible.
The only real problem was that the beach was terrible with the algae problem. There is literally no beach. The resort was great, staff was great, food was great. Beach terrible.
10
Grzegorz
10 avr. 2025
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A séjourné 7 nuits
Amazing stay! All inclusive and more is the way to go!!! Free shuttle pick up from and to the airport. Free excursions No bracelets to worry about Great staff and very helpful.
Amazing stay! All inclusive and more is the way to go!!! Free shuttle pick up from and to the airport. Free excursions No bracelets to worry about Great staff and very helpful.
8
Heather
11 sept. 2024
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A séjourné 2 nuits
We stayed at the Seaside Suites side of the property. It was clean, service top notch, and rooms very spacious. The Suites side of the resort is definitely more of the 'party-side' of the resort, with the pool very loud with music and activities. Also the beach area on this side is small, and you are not able to easily swim in the ocean. We spent our days on the 'Palms' side of the property as it was a quieter vacation vibe, beach was lovely with lots of chairs/beds and lovely for swimming. Pools on this side were quieter more relaxing. We also preferred to restaurants and food on this side of the property. Beach bars for lunch were amazing! Also great for food was Seaside Market and the Pub, both a la carte, and reservations not needed.
We stayed at the Seaside Suites side of the property. It was clean, service top notch, and rooms very spacious. The Suites side of the resort is definitely more of the 'party-side' of the resort, with the pool very loud with music and activities. Also the beach area on this side is small, and you are not able to easily swim in the ocean. We spent our days on the 'Palms' side of the property as it was a quieter vacation vibe, beach was lovely with lots of chairs/beds and lovely for swimming. Pools on this side were quieter more relaxing. We also preferred to restaurants and food on this side of the property. Beach bars for lunch were amazing! Also great for food was Seaside Market and the Pub, both a la carte, and reservations not needed.
8
Aminah
30 août 2024
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A séjourné 3 nuits
This Hotel was very relaxing and the staff was very nice and helpful. The lobby smelled awesome. Food was good. Will visit again. They provided free hotel shuttle from Cancun Airport which was amazing
This Hotel was very relaxing and the staff was very nice and helpful. The lobby smelled awesome. Food was good. Will visit again. They provided free hotel shuttle from Cancun Airport which was amazing
8
Raul
16 sept. 2025
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A séjourné 1 nuit
Largas distancias y aunque hay transporte tarda buen rato. No apto para personas mayores. Demasiado concreto que cubre parcialmente la vista al mar, una mala arquitectura
Largas distancias y aunque hay transporte tarda buen rato. No apto para personas mayores. Demasiado concreto que cubre parcialmente la vista al mar, una mala arquitectura
10
Darrin
21 mai 2025
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A séjourné 7 nuits
Property is wonderful…. Just a long way from the airport
Property is wonderful…. Just a long way from the airport
8
Giovane J
14 juin 2025
·
A séjourné 5 nuits
Arrival (Day 1): • Hotel shuttles are only included from Cancun Airport (1.5 hours away), not Tulum Airport. Transportation from Tulum costs $158 USD one way via Lomas Transport, which is punctual—don’t be late. • Early arrivals can use resort amenities, but rooms aren’t available before 3 PM and no early check-in option is offered. Day 2: • Staff organizes fun and high-energy activities like fitness classes and pool parties. • Bartenders are generous, enhancing the vibe. • Avoid eating the worm in the Mezcal bottle. Day 3: • Excursions use Lomas Transportation—reliable and on-time. • Catamaran excursion at Maroma Beach includes optional speed boats (worth the extra cost), with food and drinks provided. Full-day trip: 8 AM – 5 PM. Day 4: • Cenote excursion includes no food or drinks. Bring your own supplies and wear comfortable walking attire. Day 5: • Resort food is average—not exceptional but satisfying. Day 6 & Departure: • Spa services are pricey but negotiable and worthwhile (hydrotherapy + massage recommended). • Check-out and airport transport were quick and smooth.
Arrival (Day 1): • Hotel shuttles are only included from Cancun Airport (1.5 hours away), not Tulum Airport. Transportation from Tulum costs $158 USD one way via Lomas Transport, which is punctual—don’t be late. • Early arrivals can use resort amenities, but rooms aren’t available before 3 PM and no early check-in option is offered. Day 2: • Staff organizes fun and high-energy activities like fitness classes and pool parties. • Bartenders are generous, enhancing the vibe. • Avoid eating the worm in the Mezcal bottle. Day 3: • Excursions use Lomas Transportation—reliable and on-time. • Catamaran excursion at Maroma Beach includes optional speed boats (worth the extra cost), with food and drinks provided. Full-day trip: 8 AM – 5 PM. Day 4: • Cenote excursion includes no food or drinks. Bring your own supplies and wear comfortable walking attire. Day 5: • Resort food is average—not exceptional but satisfying. Day 6 & Departure: • Spa services are pricey but negotiable and worthwhile (hydrotherapy + massage recommended). • Check-out and airport transport were quick and smooth.
8
glen
21 sept. 2025
·
A séjourné 7 nuits
Pros Clean room , great staff, fantastic view, food was good Cons very spread out very little beach ,lots of walking , no premium alcohol,
Pros Clean room , great staff, fantastic view, food was good Cons very spread out very little beach ,lots of walking , no premium alcohol,
8
Jessica
9 avr. 2025
·
A séjourné 5 nuits
We enjoyed our stay overall. The room was nice and enjoyed the room service very much. Property is beautiful and well kept. The food at Klay Talay(reservation only) was probably our favorite food we had. The shuttle service isn’t around as often as they claim. Expect to do A LOT of walking! I do recommend doing the underground cenote if you feel comfortable swimming(life vests are provided.) Very beautiful but plan to hike and stoop through a cave. The suites are oceanfront but there is a barrier to the ocean. The beach is located at the palms side which I do wish I had brought water shoes as there were some sharp rocks there. We want to highlight Angel, who was working the guacamayas bar at that time. He was awesome! Best service of our stay!
We enjoyed our stay overall. The room was nice and enjoyed the room service very much. Property is beautiful and well kept. The food at Klay Talay(reservation only) was probably our favorite food we had. The shuttle service isn’t around as often as they claim. Expect to do A LOT of walking! I do recommend doing the underground cenote if you feel comfortable swimming(life vests are provided.) Very beautiful but plan to hike and stoop through a cave. The suites are oceanfront but there is a barrier to the ocean. The beach is located at the palms side which I do wish I had brought water shoes as there were some sharp rocks there. We want to highlight Angel, who was working the guacamayas bar at that time. He was awesome! Best service of our stay!
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
Les commentaires sont mitigés : beaucoup ont apprécié les restaurants variés (notamment italien ou asiatique, tacos et barbecue sur la plage) et le service en chambre 24h/24, tandis que d'autres ont trouvé la nourriture médiocre ou froide avec de longues attentes, des heures limitées ou des fermetures, des boissons faibles, du café payant et quelques signalements de maladies.
Avis de voyageur à ce sujet
10
Craig
20 sept. 2025
·
A séjourné 5 nuits
The swim-up pools on the balconies were amazing!! The restaurants had great food - the buffet was themed each night which we didn't figure out till closer to the end of our stay - the restaurants had weird schedules and weren't open each night and there was no calendar for this in the app or website either so a couple of the nights we had to wander around to find food - not cool. We discovered there is 24/7 Room Service with a really great menu that you can order directly from the app/website using your smart phone. From the time of order to a knock on the door was less than 15min - FANTASTIC!! The map we received at check-in was also wrong - the guacamayas bar was listed as being on the Seaside Suites and it was moved to the Palms side. Were told the resort was moving some things around - which we get as its low season but either update the map or don't give one out. The entertainment was amazing, lots of little activities each night to take in - from live singing in the plaza, fire show on the beach or reggae band at the outdoor bar, such fun! The events app/webpage left lots to be desired, many events were not listed and we didn't figure this out till the last night there when we were walking around. There was supposed to be an acrobatics show one night in the sports bar and no-one showed up, asked the staff and was told that's tomorrow - went back the next night and nothing either. Overall, I'd stay here again
The swim-up pools on the balconies were amazing!! The restaurants had great food - the buffet was themed each night which we didn't figure out till closer to the end of our stay - the restaurants had weird schedules and weren't open each night and there was no calendar for this in the app or website either so a couple of the nights we had to wander around to find food - not cool. We discovered there is 24/7 Room Service with a really great menu that you can order directly from the app/website using your smart phone. From the time of order to a knock on the door was less than 15min - FANTASTIC!! The map we received at check-in was also wrong - the guacamayas bar was listed as being on the Seaside Suites and it was moved to the Palms side. Were told the resort was moving some things around - which we get as its low season but either update the map or don't give one out. The entertainment was amazing, lots of little activities each night to take in - from live singing in the plaza, fire show on the beach or reggae band at the outdoor bar, such fun! The events app/webpage left lots to be desired, many events were not listed and we didn't figure this out till the last night there when we were walking around. There was supposed to be an acrobatics show one night in the sports bar and no-one showed up, asked the staff and was told that's tomorrow - went back the next night and nothing either. Overall, I'd stay here again
4
Tamara
16 sept. 2025
·
A séjourné 4 nuits
The food was consistently cold, especially at the buffet. No variety either, same food everyday. The customer service is poor. This is NOT a 5-star resort. They do not communicate properly and will blame you for their short comings. The showers flood the bathroom as well as the front door. The renovations are patchwork and you can see the inconsistencies in the design. The phones do not work in the rooms. Front desk staff is rude and are dishonest. Didn’t not provide the return shuttle as stated in the package. When bringing up the complaints, the response is basically “oh well.” Will never stay here again and will not recommend anyone to stay here.
The food was consistently cold, especially at the buffet. No variety either, same food everyday. The customer service is poor. This is NOT a 5-star resort. They do not communicate properly and will blame you for their short comings. The showers flood the bathroom as well as the front door. The renovations are patchwork and you can see the inconsistencies in the design. The phones do not work in the rooms. Front desk staff is rude and are dishonest. Didn’t not provide the return shuttle as stated in the package. When bringing up the complaints, the response is basically “oh well.” Will never stay here again and will not recommend anyone to stay here.
10
Tracey
5 oct. 2025
·
A séjourné 9 nuits
Beautiful resort, Great food, suites were very spacious and clean. We had a swim up ocean front room, perfect hotel for our anniversary. Great views and it felt like a lovely oasis of luxury. Golf buggies ferry you from one side of the resort to the other. It is walkable but you'll sweat a lot. Food and drink, Great choices all over the resort. Buffet for breakfast and dinner was excellent. On the nights we didn’t feel like venturing out, room service did us very proud. One big recommendation is to take mozzie repellent, they were really bad on our stay Sept 2025.
Beautiful resort, Great food, suites were very spacious and clean. We had a swim up ocean front room, perfect hotel for our anniversary. Great views and it felt like a lovely oasis of luxury. Golf buggies ferry you from one side of the resort to the other. It is walkable but you'll sweat a lot. Food and drink, Great choices all over the resort. Buffet for breakfast and dinner was excellent. On the nights we didn’t feel like venturing out, room service did us very proud. One big recommendation is to take mozzie repellent, they were really bad on our stay Sept 2025.
10
Micah
10 sept. 2025
·
A séjourné 4 nuits
I liked that they offered included activities. The staff was very friendly. Majority of the food options were exceptional but we did not really love the gourmet pub options. The Italian restaurant was amazing. The property was very clean.
I liked that they offered included activities. The staff was very friendly. Majority of the food options were exceptional but we did not really love the gourmet pub options. The Italian restaurant was amazing. The property was very clean.
4
kyle
21 mai 2024
·
A séjourné 1 nuit
Location great. Food handling and execution terrible. Came back with food poisoning.
Location great. Food handling and execution terrible. Came back with food poisoning.
6
Joe
12 août 2025
·
A séjourné 6 nuits
Property is beautiful and staff is beyond friendly and helpful. They really push their memberships. We went during a very slow week but the dining was subpar and places were often not open (or doors unlocked with the lights off and no staff lol). The only open bar at the seasuide suites building was a swim up and closed at 6pm?? Not what I was expecting and it was a huge disappointment. Having to walk the speard out property wasnt enjoyable and the carts were few and far between.The spa was very nice and would be recommended
Property is beautiful and staff is beyond friendly and helpful. They really push their memberships. We went during a very slow week but the dining was subpar and places were often not open (or doors unlocked with the lights off and no staff lol). The only open bar at the seasuide suites building was a swim up and closed at 6pm?? Not what I was expecting and it was a huge disappointment. Having to walk the speard out property wasnt enjoyable and the carts were few and far between.The spa was very nice and would be recommended
10
Ryan
20 nov. 2025
·
A séjourné 4 nuits
Wonderful experience! Beautiful property, some of the best maintained grounds of any resort I’ve seen in the Caribbean. Give the grounds keepers a raise! The rooms were clean as were the facilities, restrooms and restaurants. They have a very diligent staff that is in constant motion keeping things clean. Also, SUCH a friendly staff. Cynthia over at the Palms beach cabanas kept the drinks flowing and Domingo on the Beach Grill served up some excellent BBQ! Carlos(house keeping) and Azael (room service) took great care of us over in the seaside suites. The swim out balcony on the honeymoon level was truly paradise. Anyone reading this know that this is a true 5 star resort regardless of this 4.1 rating (robbery)…. The FOOD WAS AWESOME! High quality alcohol selections. Awesome service. Can’t wait to come back!
Wonderful experience! Beautiful property, some of the best maintained grounds of any resort I’ve seen in the Caribbean. Give the grounds keepers a raise! The rooms were clean as were the facilities, restrooms and restaurants. They have a very diligent staff that is in constant motion keeping things clean. Also, SUCH a friendly staff. Cynthia over at the Palms beach cabanas kept the drinks flowing and Domingo on the Beach Grill served up some excellent BBQ! Carlos(house keeping) and Azael (room service) took great care of us over in the seaside suites. The swim out balcony on the honeymoon level was truly paradise. Anyone reading this know that this is a true 5 star resort regardless of this 4.1 rating (robbery)…. The FOOD WAS AWESOME! High quality alcohol selections. Awesome service. Can’t wait to come back!
6
Stephanie
21 mai 2025
·
A séjourné 3 nuits
This place is honestly ridiculous. There are very few places to eat, and the hours listed on the app are completely inaccurate. We tried to get breakfast at a spot that claimed to serve à la carte breakfast, only to be told in person that they were only serving lunch. While everything is within walking distance, the lack of dining options is incredibly frustrating. The food overall is mediocre at best. The buffet is subpar whether it’s breakfast, lunch, or dinner. The only decent meal we had was at the Driftwood restaurant near the seaside swim-ups. Our swim-up pool was fairly dirty, and we didn’t even get to enjoy it. Of course, the beach in Mexico is always beautiful, which was one of the few highlights. The staff at the resort are friendly and helpful, but there’s a serious lack of communication about what’s open, what’s available, and what events are happening. For a resort that markets itself as a luxury experience, the disorganization and lack of transparency were really disappointing. The staff deserves a five star rating though.
This place is honestly ridiculous. There are very few places to eat, and the hours listed on the app are completely inaccurate. We tried to get breakfast at a spot that claimed to serve à la carte breakfast, only to be told in person that they were only serving lunch. While everything is within walking distance, the lack of dining options is incredibly frustrating. The food overall is mediocre at best. The buffet is subpar whether it’s breakfast, lunch, or dinner. The only decent meal we had was at the Driftwood restaurant near the seaside swim-ups. Our swim-up pool was fairly dirty, and we didn’t even get to enjoy it. Of course, the beach in Mexico is always beautiful, which was one of the few highlights. The staff at the resort are friendly and helpful, but there’s a serious lack of communication about what’s open, what’s available, and what events are happening. For a resort that markets itself as a luxury experience, the disorganization and lack of transparency were really disappointing. The staff deserves a five star rating though.
10
Dale
4 févr. 2025
·
A séjourné 6 nuits
Loved their food. For an all inclusive resort, the food was amazing! Best tacos I’ve had in my life!! Room and property was clean. Beach was amazing and the staff was super friendly. Only downside is the Japanese and Italian restaurants are hard to get into and we unfortunately did not get into the Italian restaurant. Talking to regulars there, they said those two restaurants have seats held for members which causes it to fill up quicker for non members like us.
Loved their food. For an all inclusive resort, the food was amazing! Best tacos I’ve had in my life!! Room and property was clean. Beach was amazing and the staff was super friendly. Only downside is the Japanese and Italian restaurants are hard to get into and we unfortunately did not get into the Italian restaurant. Talking to regulars there, they said those two restaurants have seats held for members which causes it to fill up quicker for non members like us.
8
Daniel
18 juin 2025
·
A séjourné 4 nuits
Some restaurants were serving old food. Me and my girlfriend got sick. Otherwise the property was very nice, well kept and staff were very friendly.
Some restaurants were serving old food. Me and my girlfriend got sick. Otherwise the property was very nice, well kept and staff were very friendly.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
10
Ginette
8 avr. 2026
·
A séjourné 6 nuits
Le personnel très courtois toujours souriant et attentionné. La nourriture excellente. Les activités offertes à ne pas manquer. 5 étoiles pour la sortie en catamaran et snorkel! La chambre avec swim up est hors du commun! A ne pas manquer : le restaurant japonais.
Le personnel très courtois toujours souriant et attentionné. La nourriture excellente. Les activités offertes à ne pas manquer. 5 étoiles pour la sortie en catamaran et snorkel! La chambre avec swim up est hors du commun! A ne pas manquer : le restaurant japonais.
8
Cristal
1 août 2026
·
A séjourné 3 nuits
Súper buena experiencia. El agua de la alberca que está saliendo de la habitación está muy fría, ojalá puedan climatizarla para una mejor experiencia. Todo lo demás maravilloso.
Súper buena experiencia. El agua de la alberca que está saliendo de la habitación está muy fría, ojalá puedan climatizarla para una mejor experiencia. Todo lo demás maravilloso.
6
Jennifer
1 juin 2026
·
A séjourné 7 nuits
I was disappointed as this is advertised as a beach front hotel. Tjis is on the beach however it isn't accessible, and the seaweed was a big issue this season which isn't the hotel's fault but it did impact the stay and any time at the beach was unpleasant because of the piles and smell. My main complaint is the constant hustling done by staff. It starts as a guise to ask about your stay and turns into are you interested in membership. This happened daily and multiple times a day. Too much in my opinion. The staff are very friendly and helpful, the grounds well kept and maintained. The food and entertainment were well done
I was disappointed as this is advertised as a beach front hotel. Tjis is on the beach however it isn't accessible, and the seaweed was a big issue this season which isn't the hotel's fault but it did impact the stay and any time at the beach was unpleasant because of the piles and smell. My main complaint is the constant hustling done by staff. It starts as a guise to ask about your stay and turns into are you interested in membership. This happened daily and multiple times a day. Too much in my opinion. The staff are very friendly and helpful, the grounds well kept and maintained. The food and entertainment were well done
10
Wendy
1 juin 2026
·
A séjourné 5 nuits
It was an amazing resort. Friendly staff and the polished professional attire did not go unnoticed!
It was an amazing resort. Friendly staff and the polished professional attire did not go unnoticed!
8
Laurence
31 mai 2026
·
A séjourné 5 nuits
Great rooms. Easy access to the beaches.
Great rooms. Easy access to the beaches.
Politiques de l’établissement
Arrivée
Départ
De 15:00 à 23:59
Avant 12:00
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Les réponses instantanées de l'IA sont basées sur les informations de l'hôtel
Prix pour les dates à venir
septembre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
octobre 2026
di | lu | ma | me | je | ve | sa |
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Moins cher
Plus cher
Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.
Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
- 2026-09-18: NO DATA
- 2026-09-19: 213.7421993606567USD
- 2026-09-20: 213.68021177978514USD
- 2026-09-21: 213.7421993606567USD
- 2026-09-22: 213.7421993606567USD
- 2026-09-23: 213.68021177978514USD
- 2026-09-24: 213.68021177978514USD
- 2026-09-25: 220.8841530517578USD
- 2026-09-26: 229.2183736663818USD
- 2026-09-27: 213.68021177978514USD
- 2026-09-28: 213.7421993606567USD
- 2026-09-29: 230.84844211120603USD
- 2026-09-30: 226.21512003784179USD
- 2026-10-01: 240.83840898742673USD
- 2026-10-02: 222.68067190093993USD
- 2026-10-03: 222.75504298553466USD
- 2026-10-04: 242.83926440582275USD
- 2026-10-05: 225.5323108078003USD
- 2026-10-06: 226.84673127441405USD
- 2026-10-07: 229.2183736663818USD
- 2026-10-08: 236.84384450073242USD
- 2026-10-09: 240.83840898742673USD
- 2026-10-10: 231.84886106262206USD
- 2026-10-11: 235.84342554931638USD
- 2026-10-12: 221.2096973236084USD
- 2026-10-13: 208.3369663833618USD
- 2026-10-14: 224.84587585601804USD
- 2026-10-15: 227.21620458068847USD
- 2026-10-16: 229.2183736663818USD
- 2026-10-17: 228.83387200622556USD
- 2026-10-18: 231.84886106262206USD
- 2026-10-19: 231.8184014968872USD
- 2026-10-20: 268.8289107635498USD
- 2026-10-21: 217.95728479766845USD
- 2026-10-22: 242.23247272338867USD
- 2026-10-23: 235.8245788024902USD
- 2026-10-24: 232.22162729492186USD
- 2026-10-25: 390.3129389373779USD
- 2026-10-26: NO DATA
- 2026-10-27: 396.58340574340815USD
- 2026-10-28: 232.22162729492186USD
- 2026-10-29: 235.8245788024902USD
- 2026-10-30: 235.8245788024902USD
- 2026-10-31: 240.83840898742673USD
- 2026-11-01: 180.1839727203369USD
- 2026-11-02: 216.3964728927612USD
- 2026-11-03: 215.1306931472778USD
- 2026-11-04: 215.1306931472778USD
- 2026-11-05: 216.3964728927612USD
- 2026-11-06: 214.73400065460203USD
- 2026-11-07: 218.69938421173094USD
- 2026-11-08: 214.73400065460203USD
- 2026-11-09: 214.73400065460203USD
- 2026-11-10: 215.1306931472778USD
- 2026-11-11: 216.3964728927612USD
- 2026-11-12: 216.3964728927612USD
- 2026-11-13: 190.18730397186278USD
- 2026-11-14: 238.25817374420166USD
- 2026-11-15: 216.3964728927612USD
- 2026-11-16: 216.3964728927612USD
- 2026-11-17: 216.3964728927612USD
- 2026-11-18: 216.3964728927612USD
Cet hébergement assure votre transfert depuis l'aéroport (en supplément). Vous devez contacter l’hébergement à ce sujet 72 heures avant l’arrivée grâce aux coordonnées fournies dans la confirmation de réservation. Le personnel de l’hébergement demandera aux voyageurs une copie de leur pièce d’identité officielle avec photo avant leur arrivée.
Vous recevrez un e-mail contenant les instructions d’enregistrement dans un délai de 24 heures précédant votre arrivée. Le personnel de la réception vous accueillera sur place. Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique.
L’enregistrement doit être effectué par une personne âgée d’au moins 18 ans.
- Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
- Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
- Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
- Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.
- Veuillez noter que les normes culturelles et les règles pour les voyageurs peuvent différer selon le pays et l'hébergement. Les règles mentionnées sont fournies par l'hébergement
- Pour les massages et les soins spa, les réservations doivent être effectuées en contactant cet hébergement avant votre arrivée, au moyen des coordonnées fournies dans la confirmation de réservation.
- Les enfants de moins de 18 ans ne sont pas admis dans cet hébergement réservé aux adultes.
- L'hébergement est doté de chambres communicantes/adjacentes, qui pourraient être disponibles aux dates de votre séjour. Veuillez en faire la demande en contactant directement l'hébergement à l'aide des coordonnées indiquées dans la confirmation de réservation.
- Les animaux de compagnie, y compris les animaux d'assistance, ne sont pas acceptés dans cet hébergement.
- Accès aux chambres possible à l'aide d'un appareil mobile.
- Supplément en cas de départ tardif : 40 USD
La liste ci-dessus peut ne pas être exhaustive. Les frais et acomptes peuvent être mentionnés hors taxe et sont soumis à modification.
Équipements populaires
Parking
Restaurant
Piscine
Service de voiturier
Organisation d'excursions
Courts de tennis
Services
Organisation d'excursions
Ménage
Salle de banquet
Service de change
Coffre-fort
Distributeur automatique de billets
Consigne à bagage
Zone fumeurs
Formalités d'arrivée/Départ express
Laverie
Bingo
Concierge Services
Général
Restaurant
Hammam
Massage
Spa et centre de bien-être
Salon de coiffure/Beauté
Petit-déjeuner en chambre
Réservé aux adultes
Beach Sun Loungers
Activités
Piscine
Courts de tennis
Plage privée
Plage (à proximité)
Plongée
Karaoké
Billard
Équitation
Piscine extérieure
Evening Entertainment
Tennis de table
Terrasse
Fitness Center (nearby)
Water Park
Parking
Parking
Service de voiturier
Parking gratuit
Parking Onsite
Connexion Internet
Wi-fi gratuit