Ocean Coral Riviera Cancun All Inclusive
From
246 US$
/ noche
Precios para Ocean Coral Riviera Cancun All Inclusive
Selecciona fechas para ver precios y disponibilidad
From
246 US$
/ noche
Precios medios mensuales
En Ocean Coral Riviera Cancun All Inclusive, los precios por noche son de 177 US$ de media en el mes más barato (junio) y de 461 US$ en el mes más caro (enero), según los últimos 12 meses.
| Mes | Precio medio |
|---|---|
| enero | 461 US$ |
| febrero | 382 US$ |
| marzo | 330 US$ |
| abril | 250 US$ |
| mayo | 204 US$ |
| junio | 177 US$ |
| julio | 224 US$ |
| agosto | 221 US$ |
| diciembre | 292 US$ |
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Más caro: enero (aprox. 461 US$)
Más barato: junio (aprox. 177 US$)
Acerca de esta propiedad
Para un relax sin igual, nada como una visita al spa, que ofrece masajes, tratamientos corporales y tratamientos faciales. La diversión está asegurada en este alojamiento, que ofrece 3 piscinas al aire libre, pistas de tenis al aire libre y...
Servicios
Para un relax sin igual, nada como una visita al spa, que ofrece masajes, tratamientos corporales y tratamientos faciales. La diversión está asegurada en este alojamiento, que ofrece 3 piscinas al aire libre, pistas de tenis al aire libre y una sauna. Encontrarás además conexión a Internet wifi gratis, servicios de conserjería y servicio de cuidado infantil (de pago). Si quieres pasar un día de compras, aprovecha el servicio de transporte disponible (de pago).
Servicios empresariales
Tendrás un centro de negocios, check-in exprés y un servicio de recepción las 24 horas a tu disposición. Las instalaciones para eventos de este alojamiento incluyen centro de conferencias y salas de reuniones. Hay un aparcamiento sin asistencia gratuito disponible.
Comida
Degusta algo de cocina local e internacional en Casa del Mar, uno de los 8 restaurantes de este alojamiento. El alojamiento también te ofrece servicio de habitaciones con horario limitado y una cafetería. Relájate con un refresco del bar junto a la piscina o de uno de los 3 bares con salón. Se ofrece un desayuno bufé gratuito todos los días de 07:00 a 11:00.
Habitaciones
Te sentirás como en tu propia casa en cualquiera de las 593 habitaciones con artículos del minibar gratis y televisión LCD. Las habitaciones disponen de balcón amueblado. La conexión wifi gratis te mantendrá en contacto con los tuyos. Además, podrás disfrutar de canales por satélite. El baño privado con ducha está provisto de artículos de higiene personal de diseño y secadores de pelo.
Ubicación
Si decides alojarte en Ocean Coral Riviera Cancún All Inclusive de Puerto Morelos, estarás a pie de playa y a menos de diez minutos en coche de Playa Puerto Morelos y Plaza Central de Puerto Morelos. Además, este alojamiento con todo incluido se encuentra a 18,9 km de Club de golf Moon Palace y a 23,5 km de Playa Maroma.
Qué hay cerca
Parque Nacional Arrecife de Puerto Morelos(0.4 millas)
Playa Puerto Morelos(1 millas)
Playa Ojo de Agua(2.9 millas)
Plaza Central de Puerto Morelos(3.2 millas)
Iglesia católica San José(3.2 millas)
Faro Inclinado(3.2 millas)
Colectivo de Artesanos de Puerto Morelos(3.4 millas)
Jungle Spa(4.6 millas)
Monumento Ruta de los Cenotes(4.7 millas)
Jardín botánico Dr. Alfredo Barrera Marín(4.8 millas)
Santuario de la Esperanza y Cápsula del Tiempo(5.2 millas)
Bahía de Petempich(6 millas)
Parque Nacional Costa Occidental de Isla Mujeres, Punta Cancún y Punta Nizuc(9.4 millas)
Grand Outlet Riviera Maya(10 millas)
Parque temático Xoximilco(10.6 millas)
Cancún, Quintana Roo (CUN-Cancún Intl.)(14.7 millas)
Cozumel, Quintana Roo (CZM-A. Internacional de Cozumel)(44 millas)
Aeropuerto Internacional de Tulum (TQO)(89.2 millas)
Aparcamiento
Restaurante
Piscina
Centro de negocios
Servicio de habitaciones
Mostrador turístico
Ubicación
Sm 12 Mza 15 Lote 1-02 1-03, Puerto Morelos, Estado de Quintana Roo, México
Parque Nacional Arrecife de Puerto Morelos (0.4 millas)
Playa Puerto Morelos (1 millas)
Playa Ojo de Agua (2.9 millas)
Plaza Central de Puerto Morelos (3.2 millas)
Iglesia católica San José (3.2 millas)
Faro Inclinado (3.2 millas)
Opciones de habitación
5
Privilege Honeymoon Suite
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
950 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Baño privado
8
Privilege Junior Suite Ocean View
Detalles de la oferta
1 Cama Doble Extragrande
2 Camas Dobles
Capacidad: 4
950 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Baño privado
10
Privilege Junior Suite Nature View
Detalles de la oferta
1 Cama Doble Extragrande
2 Camas Dobles
Capacidad: 4
950 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Baño privado
4
Junior Suite Elegance Nature View
Detalles de la oferta
1 Cama Doble Extragrande
2 Camas Dobles
Capacidad: 4
585 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Baño privado
8
Junior Suite Waterpark Side Ocean View
Detalles de la oferta
1 Cama Doble Extragrande
2 Camas Dobles
Capacidad: 4
585 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Baño privado
7
Junior Suite Nature View
Detalles de la oferta
1 Cama Doble Extragrande
2 Camas Dobles
Capacidad: 4
585 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Baño privado
4
Junior Suite Elegance Ocean View
Detalles de la oferta
1 Cama Doble Extragrande
2 Camas Dobles
Capacidad: 4
585 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Baño privado
8
Junior Suite Waterpark Side
Detalles de la oferta
1 Cama Doble Extragrande
2 Camas Dobles
Capacidad: 4
585 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Baño privado
5
Privilege Royal Master Suite Ocean Front
Detalles de la oferta
1 Cama Doble Extragrande
2 Camas Dobles
Capacidad: 4
950 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Sala de estar independiente
8
Junior Suite Ocean View
Detalles de la oferta
1 Cama Doble Extragrande
2 Camas Dobles
Capacidad: 4
585 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Baño privado
7
Privilege Master Suite Ocean View
Detalles de la oferta
1 Cama Doble Extragrande
2 Camas Dobles
Capacidad: 4
950 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Sala de estar independiente
Reseñas de los huéspedes sobre Ocean Coral Riviera Cancun All Inclusive
8
Muy bueno
Basado en 2609 comentarios verificados
¿Quién se queda aquí?
Trabajo
0%
Pareja
38%
Familia
39%
Grupo
20%
Solo/a
1%
Opiniones de los huéspedes
Resumen generado por IA en función de reseñas recientes de los huéspedes.
En El Beso Adults Only en Ocean Coral & Turquesa, los viajeros elogian con frecuencia al personal amable y trabajador, las variadas piscinas (incluida la zona más tranquila de El Beso) y las actividades generalmente agradables, al tiempo que informan sobre una calidad de la comida irregular.
Más información¿Te ha sido útil?
Opiniones de los huéspedes
En El Beso Adults Only en Ocean Coral & Turquesa, los viajeros elogian con frecuencia al personal amable y trabajador, las variadas piscinas (incluida la zona más tranquila de El Beso) y las actividades generalmente agradables, al tiempo que informan sobre una calidad de la comida irregular.
Un problema recurrente es la gran cantidad de sargazo, que a menudo deja la playa inutilizable y causa un olor notable alrededor del complejo. Las habitaciones varían desde modernas y cómodas en El Beso hasta más anticuadas en otras zonas, con informes recurrentes de aire acondicionado débil y problemas ocasionales con el agua caliente. Si bien el servicio se describe ampliamente como cálido y proactivo, los huéspedes señalan con frecuencia el lento proceso de registro, la dificultad para obtener reservas para cenar a través de la aplicación y la presión ocasional para comprar mejoras o asistir a presentaciones de ventas. En general, espere una estancia centrada en el personal y en las piscinas, con tiempo limitado en el océano.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Instalaciones
Varias piscinas, incluida una zona más tranquila solo para adultos en El Beso, destacan, y el spa y las actividades en el lugar, como los bolos, reciben comentarios positivos. Sin embargo, la playa a menudo es inutilizable debido al sargazo y al olor, algunas piscinas se sienten arenosas o sucias, y los ascensores a veces están fuera de servicio.
Reseñas de huéspedes relacionadas
8
Veronica
12 jul 2025
·
Se alojó 4 noches
The facility was dated but well maintained. I gave it three stars for the facility because the elevators were out the entire week of my visit. I marked it down a star because of the seaweed that made the beaches unusable for the entire week I was there. Of course this is not the resort's fault, mother nature will have his her way. All in all you can't beat it for the price and the facility. It is especially good for people with small children they seem to have an entire section just for family and small children.
The facility was dated but well maintained. I gave it three stars for the facility because the elevators were out the entire week of my visit. I marked it down a star because of the seaweed that made the beaches unusable for the entire week I was there. Of course this is not the resort's fault, mother nature will have his her way. All in all you can't beat it for the price and the facility. It is especially good for people with small children they seem to have an entire section just for family and small children.
10
Penny Bright
12 jul 2025
·
Se alojó 6 noches
The wait staff service was excellent. Rooms are clean and nice. Several pools and you can upgrade to the El Beso adults only area.
The wait staff service was excellent. Rooms are clean and nice. Several pools and you can upgrade to the El Beso adults only area.
8
Daphnée
25 jun 2025
·
Se alojó 5 noches
The resort is spacious and well laid out. We stayed in the adults-only section, which I highly recommend. The adults-only pool was clean and spacious, in comparison, the two other pools on the resort were much more crowded, which meant they were less well-maintained: there was sand at the bottom and the water was a bit murky. At the time of our stay (June 2025), the beach was completely inaccessible due to a large accumulation of seaweed (sargassum). Unfortunately, this significantly impacted our overall experience, as we weren’t able to enjoy the ocean. In addition, there was a persistent smell of sulfur in the air, especially in the mornings, something to keep in mind if you’re pregnant or sensitive to smells, as it can cause nausea. When it came to food, we were pleasantly surprised. The meals were tasty and varied, with several à la carte restaurants and great cocktails. One downside, however, was the restaurant reservation system: you have to book very early the same morning, and spots fill up quickly. There’s no option to book in advance, which can be frustrating if you don’t wake up early enough. The staff, was very professional, nice and friendly. Overall, it was a lovely experience, with a few areas for improvement. I would rate it 3.5 out of 5.
The resort is spacious and well laid out. We stayed in the adults-only section, which I highly recommend. The adults-only pool was clean and spacious, in comparison, the two other pools on the resort were much more crowded, which meant they were less well-maintained: there was sand at the bottom and the water was a bit murky. At the time of our stay (June 2025), the beach was completely inaccessible due to a large accumulation of seaweed (sargassum). Unfortunately, this significantly impacted our overall experience, as we weren’t able to enjoy the ocean. In addition, there was a persistent smell of sulfur in the air, especially in the mornings, something to keep in mind if you’re pregnant or sensitive to smells, as it can cause nausea. When it came to food, we were pleasantly surprised. The meals were tasty and varied, with several à la carte restaurants and great cocktails. One downside, however, was the restaurant reservation system: you have to book very early the same morning, and spots fill up quickly. There’s no option to book in advance, which can be frustrating if you don’t wake up early enough. The staff, was very professional, nice and friendly. Overall, it was a lovely experience, with a few areas for improvement. I would rate it 3.5 out of 5.
6
Jason
15 oct 2025
·
Se alojó 7 noches
Entertainment was great as there were always different choices. Food was very bland especially room service and got tired of the weak choices at the buffet. Pool was chipping away and found tile pieces in bottom of the pool and a friend cut his foot and they didn’t do anything else with cleaning of the pool afterwards. Wouldn’t come back as it was subpar at best.
Entertainment was great as there were always different choices. Food was very bland especially room service and got tired of the weak choices at the buffet. Pool was chipping away and found tile pieces in bottom of the pool and a friend cut his foot and they didn’t do anything else with cleaning of the pool afterwards. Wouldn’t come back as it was subpar at best.
8
Thomas
14 oct 2025
·
Se alojó 5 noches
We had a wonderful stay, everything was excellent. However, we were disappointed that the beach was covered in seaweed and not useable.
We had a wonderful stay, everything was excellent. However, we were disappointed that the beach was covered in seaweed and not useable.
8
Jonna Lea
9 jul 2025
·
Se alojó 7 noches
Very friendly staff! Buffet food was not great, but the reservation restaurants for dinner were awesome. Air conditioner did not keep up so we just walked around naked and was fine 😉 If you are travelling as a couple, Beso adult only section was worth the extra money. Adult only pool and gives you another restaurant option. Beach was unusable due to seaweed, not resorts fault.
Very friendly staff! Buffet food was not great, but the reservation restaurants for dinner were awesome. Air conditioner did not keep up so we just walked around naked and was fine 😉 If you are travelling as a couple, Beso adult only section was worth the extra money. Adult only pool and gives you another restaurant option. Beach was unusable due to seaweed, not resorts fault.
8
Scott
5 ago 2025
·
Se alojó 7 noches
This is a large property with a lot of rooms and 4 swimming areas. An adults only, a pool with a bar for the more alcohol driven folks, a very large family pool and a kids pool area with some play structures. The restaurants are quite good! All of them. And the snack bars. Excellent. The staff are great. The property is clean. It’s a little bit worn as it isn’t new, but very well kept up. There is also a soccer field / basketball court and some other amenities like a bowling alley and a spa. Not that raccoons come out in the evening. They are very friendly as many guests unfortunately feed them. We also saw some Coatis and Agoutis during the day. They weren’t disruptive. Just there. There was a lot of seaweed during our stay, which could not be cleaned up. Too bad as you could tell there was a beautiful white sand beach. There is a smell from the seaweed but you get used to it quickly and it isn’t bothersome. Our family with two teens would go again.
This is a large property with a lot of rooms and 4 swimming areas. An adults only, a pool with a bar for the more alcohol driven folks, a very large family pool and a kids pool area with some play structures. The restaurants are quite good! All of them. And the snack bars. Excellent. The staff are great. The property is clean. It’s a little bit worn as it isn’t new, but very well kept up. There is also a soccer field / basketball court and some other amenities like a bowling alley and a spa. Not that raccoons come out in the evening. They are very friendly as many guests unfortunately feed them. We also saw some Coatis and Agoutis during the day. They weren’t disruptive. Just there. There was a lot of seaweed during our stay, which could not be cleaned up. Too bad as you could tell there was a beautiful white sand beach. There is a smell from the seaweed but you get used to it quickly and it isn’t bothersome. Our family with two teens would go again.
8
edna
26 jul 2025
·
Se alojó 7 noches
The property needs some updates — the elevator could be improved, and the beach was not usable due to a large amount of seaweed. The pool was dirty and needs better maintenance. On the bright side, the rooms were clean, and the staff was very polite and took good care of the guests, which we really appreciated.
The property needs some updates — the elevator could be improved, and the beach was not usable due to a large amount of seaweed. The pool was dirty and needs better maintenance. On the bright side, the rooms were clean, and the staff was very polite and took good care of the guests, which we really appreciated.
10
Barbara
1 sept 2025
·
Se alojó 1 noche
The spa was amazing as it included hydrotherapy with both a sauna and steam room, a cold pool and very hot, hot tub! The food was great and staff amazing.
The spa was amazing as it included hydrotherapy with both a sauna and steam room, a cold pool and very hot, hot tub! The food was great and staff amazing.
8
Shane
15 oct 2025
·
Se alojó 2 noches
Beautiful property. Very nice staff. Great food in the buffet. Route 66 diner staff and food was amazing. The manager of Routt 66 is so fun and made our dining experience so relaxing along with our waiter. Hotel room floors were dirty but the rest of the room was clean. The bowling was super fun. The adult area pool was by far the best pool service in the resort. Did not see any theater shows and was hoping for a little more evening entertainment but overall above average resort. The staff were incredible for the most part. Thanks for a memorable vacation and would come again and looking forward to the new sister property ooe inf soon near you.
Beautiful property. Very nice staff. Great food in the buffet. Route 66 diner staff and food was amazing. The manager of Routt 66 is so fun and made our dining experience so relaxing along with our waiter. Hotel room floors were dirty but the rest of the room was clean. The bowling was super fun. The adult area pool was by far the best pool service in the resort. Did not see any theater shows and was hoping for a little more evening entertainment but overall above average resort. The staff were incredible for the most part. Thanks for a memorable vacation and would come again and looking forward to the new sister property ooe inf soon near you.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Limpieza
Muchos huéspedes encuentran las habitaciones y las zonas comunes limpias, y el servicio de limpieza a menudo es elogiado. Los aspectos negativos recurrentes incluyen agua de piscina arenosa o turbia, olores a humedad y plagas ocasionales como cucarachas u hormigas.
Reseñas de huéspedes relacionadas
10
Alex
24 ago 2025
·
Se alojó 5 noches
I spent 5 days with my family at the Coral & Turquesa Cancun and I have nothing but good things to say about this location. From the moment we arrived we noticed the level of attention guests received, we were given a closer room to the lobby and pools as my wife was in crutches at the time of arrival and from there everything else that followed was just great. Top level entertainment, super friendly staff, very clean facilities, out of this world food at the restaurants, overall just a great experience and I would absolutely recommend this resort specially for families.
I spent 5 days with my family at the Coral & Turquesa Cancun and I have nothing but good things to say about this location. From the moment we arrived we noticed the level of attention guests received, we were given a closer room to the lobby and pools as my wife was in crutches at the time of arrival and from there everything else that followed was just great. Top level entertainment, super friendly staff, very clean facilities, out of this world food at the restaurants, overall just a great experience and I would absolutely recommend this resort specially for families.
8
edna
26 jul 2025
·
Se alojó 7 noches
The property needs some updates — the elevator could be improved, and the beach was not usable due to a large amount of seaweed. The pool was dirty and needs better maintenance. On the bright side, the rooms were clean, and the staff was very polite and took good care of the guests, which we really appreciated.
The property needs some updates — the elevator could be improved, and the beach was not usable due to a large amount of seaweed. The pool was dirty and needs better maintenance. On the bright side, the rooms were clean, and the staff was very polite and took good care of the guests, which we really appreciated.
4
Brooke
3 oct 2025
·
Se alojó 5 noches
Would NOT recommend. The food was very bland and dry. There are like 2 good restaurants. Cockroaches in our room. Towels were like sand paper. Hardly any bars open during the day or evening. Limited things to do. Only 2 places open for lunch. SO many raccoons everywhere! They walked into our room when we were in there. They came and serviced our room two times a day which we felt was unnecessary as we felt we had to put away our things every time we left the room.
Would NOT recommend. The food was very bland and dry. There are like 2 good restaurants. Cockroaches in our room. Towels were like sand paper. Hardly any bars open during the day or evening. Limited things to do. Only 2 places open for lunch. SO many raccoons everywhere! They walked into our room when we were in there. They came and serviced our room two times a day which we felt was unnecessary as we felt we had to put away our things every time we left the room.
6
Nevina
19 jun 2025
·
Se alojó 5 noches
ROOMS: Stayed in Junior Suit Ocean View. Very putdated. Room was spaceus, however, old and unkept. Bathrooms are big as well but somehow not practical and no privacy, there is only a thin curtain in the washing area, the toilet and shower have doors but they are small. CLEANLINESS: Somewhat clean, but dirt has build up over the years and it is noticeable, especially in the bathrooms. STAFF: Very nice, helpful and accommodating. LOCATION: Hotel was on a good location and it had nice beach area, However, before booking make sure the beach is clean. During our stay there was way too much seaweed. The beach was unusable and it smelled really bad. BUFFET/ Restaurants The buffet was nice different viraety of foods. It tasted good. The only thing was that to enter the buffet you have to wait to be seated and if it was around 7pm the line could get long. The other thing was that the AC didn't always work and it got very hot and unpleasant. There are 2 restaurants that were on first come first serve basis however you have to be there once they open up otherwise during dinner time you have no chance to get a table. The restaurants with reservation you have to make the reservation the day of at 8 am, however, almost every time when I tried to make a reservation by 8:01 there were bi more seats available. You have to go to service desk and show them you tried to book and were unable and maybe they can find you seats but most times if you couldn't book through the app you don't ge
ROOMS: Stayed in Junior Suit Ocean View. Very putdated. Room was spaceus, however, old and unkept. Bathrooms are big as well but somehow not practical and no privacy, there is only a thin curtain in the washing area, the toilet and shower have doors but they are small. CLEANLINESS: Somewhat clean, but dirt has build up over the years and it is noticeable, especially in the bathrooms. STAFF: Very nice, helpful and accommodating. LOCATION: Hotel was on a good location and it had nice beach area, However, before booking make sure the beach is clean. During our stay there was way too much seaweed. The beach was unusable and it smelled really bad. BUFFET/ Restaurants The buffet was nice different viraety of foods. It tasted good. The only thing was that to enter the buffet you have to wait to be seated and if it was around 7pm the line could get long. The other thing was that the AC didn't always work and it got very hot and unpleasant. There are 2 restaurants that were on first come first serve basis however you have to be there once they open up otherwise during dinner time you have no chance to get a table. The restaurants with reservation you have to make the reservation the day of at 8 am, however, almost every time when I tried to make a reservation by 8:01 there were bi more seats available. You have to go to service desk and show them you tried to book and were unable and maybe they can find you seats but most times if you couldn't book through the app you don't ge
2
Cilich
7 ago 2025
·
Se alojó 4 noches
No me gustó nada una de las albercas muy sucias
No me gustó nada una de las albercas muy sucias
4
Jerry L
31 jul 2025
·
Se alojó 5 noches
I really didn't enjoy my stay. First off we couldn't enjoy beach because of seamoss. The rooms had ants in them. The racoons act like they live there. We had to wait hours for service for towels or I had to call them like 3 times and when they did come they only brought 2 when there were 4 people in room. No all night pool.
I really didn't enjoy my stay. First off we couldn't enjoy beach because of seamoss. The rooms had ants in them. The racoons act like they live there. We had to wait hours for service for towels or I had to call them like 3 times and when they did come they only brought 2 when there were 4 people in room. No all night pool.
10
Thileeba
30 ago 2025
·
Se alojó 5 noches
I love the resort, we enjoyed very clean Staffs are very helpful and welcoming The Foods and the restaurant was excellent I would recommend to anyone this place Had lots of fun
I love the resort, we enjoyed very clean Staffs are very helpful and welcoming The Foods and the restaurant was excellent I would recommend to anyone this place Had lots of fun
6
Dora
20 ago 2025
·
Se alojó 5 noches
Honestly the resort isn’t terrible, but my friend and I visited Ocean El Faro in Punta Cana and that resort set high expectations for us, so we were dissapointed with the franchises location in cancún. We were dissapointed with the cleanliness of our initial room at Ocean Coral & Turquesa so we asked to change it. Front desk changed our room. There is only one restaurant open past 10pm and the chicken was raw. The buffet food had a wide selection, something for everyone.
Honestly the resort isn’t terrible, but my friend and I visited Ocean El Faro in Punta Cana and that resort set high expectations for us, so we were dissapointed with the franchises location in cancún. We were dissapointed with the cleanliness of our initial room at Ocean Coral & Turquesa so we asked to change it. Front desk changed our room. There is only one restaurant open past 10pm and the chicken was raw. The buffet food had a wide selection, something for everyone.
10
Crystal
8 sept 2025
·
Se alojó 5 noches
Staff is very nice. Especially Antonio who served us outside by the pool. Hotel is super clean
Staff is very nice. Especially Antonio who served us outside by the pool. Hotel is super clean
10
Talal
17 ago 2025
·
Se alojó 4 noches
Rooms are very clean which is nice. Most staff are very friendly. 3/4 pools are not great. Food was really good.
Rooms are very clean which is nice. Most staff are very friendly. 3/4 pools are not great. Food was really good.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Habitaciones
Las habitaciones son generalmente espaciosas, y muchas en la sección de El Beso están renovadas y son cómodas. En toda la propiedad, los huéspedes informan repetidamente de un aire acondicionado débil, agua caliente intermitente y algunos muebles anticuados.
Reseñas de huéspedes relacionadas
6
Kira
21 ago 2025
·
Se alojó 5 noches
The rooms were very hot and the pool water was near hot.
The rooms were very hot and the pool water was near hot.
8
Diane
15 oct 2025
·
Se alojó 3 noches
First room given was hot with no A/C. Was told that it is working, and should consider turning on the fan. Ended up sleeping there one night. The beddings had a very stinky smell due to the no a/c. It was very musty. Was moved to another room the next day - was much better. The a/c worked, so the beddings did not stink. Did not give the hotel a high rating because the hotel credit of $50 for VIP members was not a credit, but coupons to use towards at least $150 purchase at the gift shop. Therefore, it is not a resort credit, but a discount with a minimum purchase of $150. Therefore, it is really a 33% off with a minimum purchase of $150. There were no spirits in the room's minifridge - only had water, pop and two cans of beer - no spirtis/hard liquor. Asked for beach towels, took 30 hours to be brought to the room. Food was above average. Activities at the resort were well planned and many to choose from to participate. There is a bowling alley, games room with pool, air hockey, ping pong table, board games and a digital games room for the kids.
First room given was hot with no A/C. Was told that it is working, and should consider turning on the fan. Ended up sleeping there one night. The beddings had a very stinky smell due to the no a/c. It was very musty. Was moved to another room the next day - was much better. The a/c worked, so the beddings did not stink. Did not give the hotel a high rating because the hotel credit of $50 for VIP members was not a credit, but coupons to use towards at least $150 purchase at the gift shop. Therefore, it is not a resort credit, but a discount with a minimum purchase of $150. Therefore, it is really a 33% off with a minimum purchase of $150. There were no spirits in the room's minifridge - only had water, pop and two cans of beer - no spirtis/hard liquor. Asked for beach towels, took 30 hours to be brought to the room. Food was above average. Activities at the resort were well planned and many to choose from to participate. There is a bowling alley, games room with pool, air hockey, ping pong table, board games and a digital games room for the kids.
2
Christopher
11 may 2025
·
Se alojó 5 noches
Will never stay here again because of the air conditioning. If you want to wake up in bed every night in a pool of sweat this is your place. If you want profusely sweat while eating each meal this is your place.
Will never stay here again because of the air conditioning. If you want to wake up in bed every night in a pool of sweat this is your place. If you want profusely sweat while eating each meal this is your place.
10
David Allen
10 oct 2025
·
Se alojó 5 noches
Elana and Carlos were very helpful and responded to all our requests or issues professionally and quickly. Outstanding Customer Service was provided by both.
Elana and Carlos were very helpful and responded to all our requests or issues professionally and quickly. Outstanding Customer Service was provided by both.
8
Jonna Lea
9 jul 2025
·
Se alojó 7 noches
Very friendly staff! Buffet food was not great, but the reservation restaurants for dinner were awesome. Air conditioner did not keep up so we just walked around naked and was fine 😉 If you are travelling as a couple, Beso adult only section was worth the extra money. Adult only pool and gives you another restaurant option. Beach was unusable due to seaweed, not resorts fault.
Very friendly staff! Buffet food was not great, but the reservation restaurants for dinner were awesome. Air conditioner did not keep up so we just walked around naked and was fine 😉 If you are travelling as a couple, Beso adult only section was worth the extra money. Adult only pool and gives you another restaurant option. Beach was unusable due to seaweed, not resorts fault.
10
Kelly Brent
13 jun 2025
·
Se alojó 4 noches
Cleanliness and staff was great. However, hot water in the room is non-exsistant. Had hot water the first day of stay and no more. If you like cold showers, this is the place for you. Everything else was excellent.
Cleanliness and staff was great. However, hot water in the room is non-exsistant. Had hot water the first day of stay and no more. If you like cold showers, this is the place for you. Everything else was excellent.
8
Tyler Scot
22 jul 2025
·
Se alojó 6 noches
First, Antonio around the pool did a great job keeping our drinks full. Food was good in some restaurants. Like all “all-inclusive” resorts, the buffet changes but seems the same each day. It gets old if staying here for more than a few days. We stayed a week and enjoyed the place. The beach is un-swimmable because of the seaweed problem. Gives off a bad odor across the resort as well. All in all, a good stay. Rooms were clean but seemed a little dated.
First, Antonio around the pool did a great job keeping our drinks full. Food was good in some restaurants. Like all “all-inclusive” resorts, the buffet changes but seems the same each day. It gets old if staying here for more than a few days. We stayed a week and enjoyed the place. The beach is un-swimmable because of the seaweed problem. Gives off a bad odor across the resort as well. All in all, a good stay. Rooms were clean but seemed a little dated.
6
Nevina
19 jun 2025
·
Se alojó 5 noches
ROOMS: Stayed in Junior Suit Ocean View. Very putdated. Room was spaceus, however, old and unkept. Bathrooms are big as well but somehow not practical and no privacy, there is only a thin curtain in the washing area, the toilet and shower have doors but they are small. CLEANLINESS: Somewhat clean, but dirt has build up over the years and it is noticeable, especially in the bathrooms. STAFF: Very nice, helpful and accommodating. LOCATION: Hotel was on a good location and it had nice beach area, However, before booking make sure the beach is clean. During our stay there was way too much seaweed. The beach was unusable and it smelled really bad. BUFFET/ Restaurants The buffet was nice different viraety of foods. It tasted good. The only thing was that to enter the buffet you have to wait to be seated and if it was around 7pm the line could get long. The other thing was that the AC didn't always work and it got very hot and unpleasant. There are 2 restaurants that were on first come first serve basis however you have to be there once they open up otherwise during dinner time you have no chance to get a table. The restaurants with reservation you have to make the reservation the day of at 8 am, however, almost every time when I tried to make a reservation by 8:01 there were bi more seats available. You have to go to service desk and show them you tried to book and were unable and maybe they can find you seats but most times if you couldn't book through the app you don't ge
ROOMS: Stayed in Junior Suit Ocean View. Very putdated. Room was spaceus, however, old and unkept. Bathrooms are big as well but somehow not practical and no privacy, there is only a thin curtain in the washing area, the toilet and shower have doors but they are small. CLEANLINESS: Somewhat clean, but dirt has build up over the years and it is noticeable, especially in the bathrooms. STAFF: Very nice, helpful and accommodating. LOCATION: Hotel was on a good location and it had nice beach area, However, before booking make sure the beach is clean. During our stay there was way too much seaweed. The beach was unusable and it smelled really bad. BUFFET/ Restaurants The buffet was nice different viraety of foods. It tasted good. The only thing was that to enter the buffet you have to wait to be seated and if it was around 7pm the line could get long. The other thing was that the AC didn't always work and it got very hot and unpleasant. There are 2 restaurants that were on first come first serve basis however you have to be there once they open up otherwise during dinner time you have no chance to get a table. The restaurants with reservation you have to make the reservation the day of at 8 am, however, almost every time when I tried to make a reservation by 8:01 there were bi more seats available. You have to go to service desk and show them you tried to book and were unable and maybe they can find you seats but most times if you couldn't book through the app you don't ge
8
Steven Gary
25 jun 2025
·
Se alojó 5 noches
Overall we loved the place! Room was nice and big, food was edible, all employees were great.. sargassum was so bad the beach was unusable. Moldy shower doors.
Overall we loved the place! Room was nice and big, food was edible, all employees were great.. sargassum was so bad the beach was unusable. Moldy shower doors.
10
Heather
6 dic 2025
·
Se alojó 2 noches
The updated rooms in El Beso are beautifully done, spotless and fresh. Check-in was a pleasure, it was clear and efficient and she did well to accomodate a change in our room.
The updated rooms in El Beso are beautifully done, spotless and fresh. Check-in was a pleasure, it was clear and efficient and she did well to accomodate a change in our room.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Servicio
El servicio es ampliamente elogiado por su amabilidad y atención, con personal excepcional y mayordomos serviciales. Las frustraciones comunes incluyen un registro lento o complicado, presentaciones de venta insistentes o propuestas de mejora y dificultad para conseguir reservas para cenar a través de la aplicación.
Reseñas de huéspedes relacionadas
10
Patricia L
7 sept 2025
·
Se alojó 7 noches
Brandon, our Butler, was fabulous. Both Brandon and Jose the Pool Concierge went out of their way to make my husbands birthday very special. Brandon took care of everything we needed and checked in with us daily to make sure we were okay. The staff at this resort is outstanding. A special shout out to Erika our server at the pool thanks for all the laughs.
Brandon, our Butler, was fabulous. Both Brandon and Jose the Pool Concierge went out of their way to make my husbands birthday very special. Brandon took care of everything we needed and checked in with us daily to make sure we were okay. The staff at this resort is outstanding. A special shout out to Erika our server at the pool thanks for all the laughs.
6
Gregory
23 ago 2025
·
Se alojó 8 noches
We booked two rooms next to each other. While one room was cleaned on time, the other was consistently left dirty for another 2–3 hours. If we asked housekeeping to come later because we were in the room, they wouldn’t return that same day, no matter what time it was. The restaurants were fine, but the service from the waitstaff definitely left room for improvement. The biggest disappointment of the trip, however, was the beach. There was an overwhelming amount of seaweed — stacked up to six feet high in several piles — unlike anything I’ve ever seen before. The cleaning staff appeared busy, but in reality, very little progress was made, and the smell carried across the entire resort. Overall, this experience fell short of expectations and left us disappointed.
We booked two rooms next to each other. While one room was cleaned on time, the other was consistently left dirty for another 2–3 hours. If we asked housekeeping to come later because we were in the room, they wouldn’t return that same day, no matter what time it was. The restaurants were fine, but the service from the waitstaff definitely left room for improvement. The biggest disappointment of the trip, however, was the beach. There was an overwhelming amount of seaweed — stacked up to six feet high in several piles — unlike anything I’ve ever seen before. The cleaning staff appeared busy, but in reality, very little progress was made, and the smell carried across the entire resort. Overall, this experience fell short of expectations and left us disappointed.
8
Denis
8 oct 2025
·
Se alojó 4 noches
4/5 Everything was great about this property, from the wait staff, food options and cleanliness. But where this resort fell short in was the service for guests for their room. For example for the first 3 days basically more than half of the trip I kept telling the staff that our door doesn’t work and doesn’t let us in, times we would have to stay outside of our room for up to 30 minutes and a couple of times they said they called someone to check it out and no one ever did. The door for our room was very frustrating and us waiting til after check in time to get our room even though we arrived 6 hours earlier.
4/5 Everything was great about this property, from the wait staff, food options and cleanliness. But where this resort fell short in was the service for guests for their room. For example for the first 3 days basically more than half of the trip I kept telling the staff that our door doesn’t work and doesn’t let us in, times we would have to stay outside of our room for up to 30 minutes and a couple of times they said they called someone to check it out and no one ever did. The door for our room was very frustrating and us waiting til after check in time to get our room even though we arrived 6 hours earlier.
10
Oliver
28 oct 2025
·
Se alojó 6 noches
Everything! Service was good. Place was well kept. Check in was amazing with a free upgrade! Dollar for dollar trip , it was the best value ever! Solid 4.5 star resort! Would highly recommend it!
Everything! Service was good. Place was well kept. Check in was amazing with a free upgrade! Dollar for dollar trip , it was the best value ever! Solid 4.5 star resort! Would highly recommend it!
6
Clinton
18 oct 2025
·
Se alojó 3 noches
Was great. The only thing, we did not get the vip perks that was displayed when booked. We had to pay for our upgrade.
Was great. The only thing, we did not get the vip perks that was displayed when booked. We had to pay for our upgrade.
10
Cole Raiford
6 jun 2025
·
Se alojó 5 noches
Absolutely love the staff there they were great people.Samuel at guest services was an awesome guy. He helped us through every part of getting there and learning where everything was and how to do everything. Any questions I went to him and he helped me. I cannot express how awesome guest services were. Everybody is super friendly over there. You feel very safe on the resort and I’m definitely coming back. The bartenders is there are some of the greatest I’ve ever seen super friendly people. Anything you need they can make it.
Absolutely love the staff there they were great people.Samuel at guest services was an awesome guy. He helped us through every part of getting there and learning where everything was and how to do everything. Any questions I went to him and he helped me. I cannot express how awesome guest services were. Everybody is super friendly over there. You feel very safe on the resort and I’m definitely coming back. The bartenders is there are some of the greatest I’ve ever seen super friendly people. Anything you need they can make it.
6
Maribel
7 jul 2025
·
Se alojó 4 noches
We looked like locals so staff wasnt as nice and we got ignored and barely helped. Food was a 3 out of 5. Breakfast sapposively was open at 630am but but it wasnt set up till 7 30am. We had outing that we got picked up at 720 and breakfast wasnt done. Truly facility was beautiful but suervice and food could have been way better. We got a expedia vip and didnt receive any of the benefits the free gift none of it.
We looked like locals so staff wasnt as nice and we got ignored and barely helped. Food was a 3 out of 5. Breakfast sapposively was open at 630am but but it wasnt set up till 7 30am. We had outing that we got picked up at 720 and breakfast wasnt done. Truly facility was beautiful but suervice and food could have been way better. We got a expedia vip and didnt receive any of the benefits the free gift none of it.
6
Briana
5 jun 2025
·
Se alojó 3 noches
Staff (some) were friendly and catered to your needs. We weren’t able to eat at any restaurants there because they were all “booked.” The app wasn’t working to make the reservations, so we went to guest services to help us out. She claimed there was nothing she could do, but that we also weren’t able to book reservations 24 hours in advance. We met friends at the resort who invited us to dinner with them, because they were able to get reservations for the whole week when they checked in. But somehow we weren’t able to do that. When we entered the restaurant ‘Blue Moon’ we were yelled at by the manager/guy because we weren’t on the reservation list. Some people behind us gave us their reservation, which made him even more mad. Mind you there were only 6 people in the entire restaurant. 40 tables were open. He proceeded to say he was going to call security because we weren’t leaving. When we toured the property to potentially become timeshare holders, we were told that certain restaurants were for privilege customers only. We paid extra for the El Beso adults only part of the resort only to have been able to eat at the buffet the entire time.
Staff (some) were friendly and catered to your needs. We weren’t able to eat at any restaurants there because they were all “booked.” The app wasn’t working to make the reservations, so we went to guest services to help us out. She claimed there was nothing she could do, but that we also weren’t able to book reservations 24 hours in advance. We met friends at the resort who invited us to dinner with them, because they were able to get reservations for the whole week when they checked in. But somehow we weren’t able to do that. When we entered the restaurant ‘Blue Moon’ we were yelled at by the manager/guy because we weren’t on the reservation list. Some people behind us gave us their reservation, which made him even more mad. Mind you there were only 6 people in the entire restaurant. 40 tables were open. He proceeded to say he was going to call security because we weren’t leaving. When we toured the property to potentially become timeshare holders, we were told that certain restaurants were for privilege customers only. We paid extra for the El Beso adults only part of the resort only to have been able to eat at the buffet the entire time.
8
Esther
7 oct 2025
·
Se alojó 7 noches
We stayed at the resort for our honeymoon trip. Jose in guest services was amazing, he secured us dinner reservations for the first day even though everything was booked out when we arrived. Honestly, all the staff were great and they try their best to keep the resort clean and the seagrass cleared. The activities they had were great we had alot of fun with archery, dance lessons and aquagym and the evening shows at 9pm were pretty good. One issue we had was just trying to get water we don’t drink much alcohol, and when we asked for water instead, it sometimes felt like a hassle or like we were being dismissed, which made us uncomfortable many times we had to ask several times before getting water but whenever we asked for alcohol drink we received pretty quick. Another issue was being pushed into a timeshare presentation without really being told what it was. We were sent to the front desk, then told to have breakfast with someone even though we said we already ate. They said it would take one hour being,naive and not wanting to be rude we agreed but it dragged to 3 hours lost patience and ended it myself didn't even want the massage they offered and just threw the coupon away. Just be aware of being talked into these presentations. Overall, we would return — maybe just bringing our own water next time. If you’re looking for a beach resort, this might not be it, but they can help you book an excursion to Isla Mujeres, which gave us the one perfect beach day we wanted.
We stayed at the resort for our honeymoon trip. Jose in guest services was amazing, he secured us dinner reservations for the first day even though everything was booked out when we arrived. Honestly, all the staff were great and they try their best to keep the resort clean and the seagrass cleared. The activities they had were great we had alot of fun with archery, dance lessons and aquagym and the evening shows at 9pm were pretty good. One issue we had was just trying to get water we don’t drink much alcohol, and when we asked for water instead, it sometimes felt like a hassle or like we were being dismissed, which made us uncomfortable many times we had to ask several times before getting water but whenever we asked for alcohol drink we received pretty quick. Another issue was being pushed into a timeshare presentation without really being told what it was. We were sent to the front desk, then told to have breakfast with someone even though we said we already ate. They said it would take one hour being,naive and not wanting to be rude we agreed but it dragged to 3 hours lost patience and ended it myself didn't even want the massage they offered and just threw the coupon away. Just be aware of being talked into these presentations. Overall, we would return — maybe just bringing our own water next time. If you’re looking for a beach resort, this might not be it, but they can help you book an excursion to Isla Mujeres, which gave us the one perfect beach day we wanted.
10
Daniel
23 sept 2025
·
Se alojó 5 noches
This was probably the best customer service I’ve ever received in my life. The hotel had everything you could imagine, and the staff constantly asked if we needed anything while paying attention to every small detail. The pools, buffets, and drinks were excellent. Six days were not enough to enjoy everything the hotel has to offer. I 100% recommend it.
This was probably the best customer service I’ve ever received in my life. The hotel had everything you could imagine, and the staff constantly asked if we needed anything while paying attention to every small detail. The pools, buffets, and drinks were excellent. Six days were not enough to enjoy everything the hotel has to offer. I 100% recommend it.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Ubicación
Conveniente al aeropuerto, pero no se puede ir caminando a las principales atracciones ni a la Zona Hotelera. La ubicación frente a la playa se ve afectada con frecuencia por el sargazo, lo que limita la posibilidad de nadar en el océano.
Reseñas de huéspedes relacionadas
6
Rita
16 jul 2025
·
Se alojó 4 noches
Overall the resort waa great for teena with so many options. The seaweed made the beach unaccessible and a terrible smell. Definitely not their fault, but the beach was the main reason we came. Also, they gave us a didn't vand for being "expedia" which i thought was weird and we arrived at 1130am and check in wasnt until 3pm. They did accommodate to give us a room 15 mins before but I made a survey expressing my frustration as there werent many spots to cool off and the pool was warm. They hunted me down the next day at dinner to explain the check in policy almost like theg were upset over my review. Although I understood their point, I felt like theg could have accommodated an early check, most hotels Ive stayed in do. The restaurants were nice but the food was ok. We enjoyed our stay but will probably not return.
Overall the resort waa great for teena with so many options. The seaweed made the beach unaccessible and a terrible smell. Definitely not their fault, but the beach was the main reason we came. Also, they gave us a didn't vand for being "expedia" which i thought was weird and we arrived at 1130am and check in wasnt until 3pm. They did accommodate to give us a room 15 mins before but I made a survey expressing my frustration as there werent many spots to cool off and the pool was warm. They hunted me down the next day at dinner to explain the check in policy almost like theg were upset over my review. Although I understood their point, I felt like theg could have accommodated an early check, most hotels Ive stayed in do. The restaurants were nice but the food was ok. We enjoyed our stay but will probably not return.
8
Thomas
14 oct 2025
·
Se alojó 5 noches
We had a wonderful stay, everything was excellent. However, we were disappointed that the beach was covered in seaweed and not useable.
We had a wonderful stay, everything was excellent. However, we were disappointed that the beach was covered in seaweed and not useable.
8
Lan
21 may 2025
·
Se alojó 4 noches
We went as a group of 34 people. We gave 4 stars for everything except the restaurant services. Overall is good
We went as a group of 34 people. We gave 4 stars for everything except the restaurant services. Overall is good
8
Tyler Scot
22 jul 2025
·
Se alojó 6 noches
First, Antonio around the pool did a great job keeping our drinks full. Food was good in some restaurants. Like all “all-inclusive” resorts, the buffet changes but seems the same each day. It gets old if staying here for more than a few days. We stayed a week and enjoyed the place. The beach is un-swimmable because of the seaweed problem. Gives off a bad odor across the resort as well. All in all, a good stay. Rooms were clean but seemed a little dated.
First, Antonio around the pool did a great job keeping our drinks full. Food was good in some restaurants. Like all “all-inclusive” resorts, the buffet changes but seems the same each day. It gets old if staying here for more than a few days. We stayed a week and enjoyed the place. The beach is un-swimmable because of the seaweed problem. Gives off a bad odor across the resort as well. All in all, a good stay. Rooms were clean but seemed a little dated.
6
viktoriya
2 jun 2025
·
Se alojó 8 noches
If you like swimming in the Sea, this place is not for you. Water is not clear, lots of sea weeds. Resort by it self is not bad: rooms clean and nice pools
If you like swimming in the Sea, this place is not for you. Water is not clear, lots of sea weeds. Resort by it self is not bad: rooms clean and nice pools
8
Scott
5 ago 2025
·
Se alojó 7 noches
This is a large property with a lot of rooms and 4 swimming areas. An adults only, a pool with a bar for the more alcohol driven folks, a very large family pool and a kids pool area with some play structures. The restaurants are quite good! All of them. And the snack bars. Excellent. The staff are great. The property is clean. It’s a little bit worn as it isn’t new, but very well kept up. There is also a soccer field / basketball court and some other amenities like a bowling alley and a spa. Not that raccoons come out in the evening. They are very friendly as many guests unfortunately feed them. We also saw some Coatis and Agoutis during the day. They weren’t disruptive. Just there. There was a lot of seaweed during our stay, which could not be cleaned up. Too bad as you could tell there was a beautiful white sand beach. There is a smell from the seaweed but you get used to it quickly and it isn’t bothersome. Our family with two teens would go again.
This is a large property with a lot of rooms and 4 swimming areas. An adults only, a pool with a bar for the more alcohol driven folks, a very large family pool and a kids pool area with some play structures. The restaurants are quite good! All of them. And the snack bars. Excellent. The staff are great. The property is clean. It’s a little bit worn as it isn’t new, but very well kept up. There is also a soccer field / basketball court and some other amenities like a bowling alley and a spa. Not that raccoons come out in the evening. They are very friendly as many guests unfortunately feed them. We also saw some Coatis and Agoutis during the day. They weren’t disruptive. Just there. There was a lot of seaweed during our stay, which could not be cleaned up. Too bad as you could tell there was a beautiful white sand beach. There is a smell from the seaweed but you get used to it quickly and it isn’t bothersome. Our family with two teens would go again.
6
Jason
12 jun 2025
·
Se alojó 9 noches
Not hotel zone
Not hotel zone
6
Jeffery
26 jun 2025
·
Se alojó 8 noches
Overall, we enjoyed our stay. Staff is friendly and accommodating. We booked through expedia and if you do, you cannot modify your reservation unless you do it via expedia who then has to communicate with the resort. We booked a long stay (8days), we felt it was too long, and we wanted to stay closer to cancun, but since we did not add the option to refund, the resort denied our change. The resort is pretty, by the water, that is why we booked it. However, there is a huge issue with the algae there, and the smell is strong. We appreciate the hard working staff in their restaurant and buffet places. Food has loads of options in the buffet (fruits and vegetables). We preferred the buffet style vs the reservation restaurant overall. The pools are well maintained. We ended up renting a car for the week. We booked a private tour with GIOVANNI Tour and skip the lines (Chichen Itza, Cenote pool, lunch). We drove in the morning to the port and took the Xcaret ferry from Cancun to las Isla Mujeres (would recommend renting a golf cart for the day) , we drove to Delphine beach and the vicinities. Overall, nice resort, location is isolated, beach is not usable due to algae right now (june 2025), staff is great. Rent a car if you have a long stay.
Overall, we enjoyed our stay. Staff is friendly and accommodating. We booked through expedia and if you do, you cannot modify your reservation unless you do it via expedia who then has to communicate with the resort. We booked a long stay (8days), we felt it was too long, and we wanted to stay closer to cancun, but since we did not add the option to refund, the resort denied our change. The resort is pretty, by the water, that is why we booked it. However, there is a huge issue with the algae there, and the smell is strong. We appreciate the hard working staff in their restaurant and buffet places. Food has loads of options in the buffet (fruits and vegetables). We preferred the buffet style vs the reservation restaurant overall. The pools are well maintained. We ended up renting a car for the week. We booked a private tour with GIOVANNI Tour and skip the lines (Chichen Itza, Cenote pool, lunch). We drove in the morning to the port and took the Xcaret ferry from Cancun to las Isla Mujeres (would recommend renting a golf cart for the day) , we drove to Delphine beach and the vicinities. Overall, nice resort, location is isolated, beach is not usable due to algae right now (june 2025), staff is great. Rent a car if you have a long stay.
10
Lucia
9 oct 2025
·
Se alojó 9 noches
The staff service was excellent! Especialy Eddy on the front desk working Nights! Not close or walkable to ant attractions.
The staff service was excellent! Especialy Eddy on the front desk working Nights! Not close or walkable to ant attractions.
4
Jeremiah
29 sept 2025
·
Se alojó 5 noches
We went to this resort for our honeymoon and had a good time, but some things could have been better. Upon our arrival we were told we would likely get a honeymoon suite and a package sent to our room, I wasn't expecting to get anything extra, so this was a nice surprise. However, neither of these things ended up happening, which was a bit disappointing. The first thing you will notice about the property is the seaweed at the beach. I know there is nothing the property can do about this, however it does impact the experience greatly as the beach is totally unusable. There is a smell from the seaweed across the whole property, we slowly got used to it but were certainly still noticing it on our last day. You also get charged an extra fee for "seaweed removal". We never saw any seaweed get removed. The staff was overall friendly and helpful. However part of their job is clearly to upsell you on extra experiences and excursions, which is a large pet peeve of mine. No staff member was overbearing or rude about it, I just don't want to be constantly getting sold to or be getting calls to the room asking if id like to purchase an excursion. I chose this resort for two reasons, cost and food. I had read several reviews saying the food was excellent. This set my expectations too high, as i wasn't very impressed. It was solid, but i've had better at other all-inclusives that were similarly priced. This was a fine experience for the cost, but it is unlikely I would return.
We went to this resort for our honeymoon and had a good time, but some things could have been better. Upon our arrival we were told we would likely get a honeymoon suite and a package sent to our room, I wasn't expecting to get anything extra, so this was a nice surprise. However, neither of these things ended up happening, which was a bit disappointing. The first thing you will notice about the property is the seaweed at the beach. I know there is nothing the property can do about this, however it does impact the experience greatly as the beach is totally unusable. There is a smell from the seaweed across the whole property, we slowly got used to it but were certainly still noticing it on our last day. You also get charged an extra fee for "seaweed removal". We never saw any seaweed get removed. The staff was overall friendly and helpful. However part of their job is clearly to upsell you on extra experiences and excursions, which is a large pet peeve of mine. No staff member was overbearing or rude about it, I just don't want to be constantly getting sold to or be getting calls to the room asking if id like to purchase an excursion. I chose this resort for two reasons, cost and food. I had read several reviews saying the food was excellent. This set my expectations too high, as i wasn't very impressed. It was solid, but i've had better at other all-inclusives that were similarly priced. This was a fine experience for the cost, but it is unlikely I would return.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Comida
La comida es variada, pero irregular: a muchos les gusta el buffet y varias opciones a la carta (por ejemplo, Blue Moon, Sensai, Route 66), mientras que otros encuentran los platos insípidos o repetitivos. Conseguir reservas para cenar a menudo requiere reservar temprano en la misma mañana, y el servicio de habitaciones puede ser lento o limitado.
Reseñas de huéspedes relacionadas
8
Scott
13 sept 2025
·
Se alojó 6 noches
The food, staff, and drinks were outstanding. The pools were nice too. They do there best to keep the beach free from seaweed, but was just that time of year. The worst thing is the main eating area/ cafeteria temperature. You'll sweat while you eat. Needs improvement. Food is great though.
The food, staff, and drinks were outstanding. The pools were nice too. They do there best to keep the beach free from seaweed, but was just that time of year. The worst thing is the main eating area/ cafeteria temperature. You'll sweat while you eat. Needs improvement. Food is great though.
8
Tiffany
13 sept 2025
·
Se alojó 1 noche
The property is gorgeous, they have several restaurants but the buffet has limited options. It was hard trying to get reservations.
The property is gorgeous, they have several restaurants but the buffet has limited options. It was hard trying to get reservations.
8
Anjelika
8 sept 2025
·
Se alojó 5 noches
I travel to Mexico every year with my family and like to try different resorts. This one had a beautiful property, clean facilities, and a great service- especially from the stuff who were always friendly and helpful. The resort is very family friendly, with good entertainment and a relaxing atmosphere. Our room was clean and comfortable and we enjoyed spending time in the pool. However, the food was hit or miss. The buffet lunch didn’t have enough meat options, and Brazilian style restaurant was disappointing. The meat was very salty and the chicken breast was dry. On the other hand, we really enjoyed the Mexican restaurant, Italian, Hibachi, Route 66 and the cafe they had much better food. Overall, it was a nice stay.
I travel to Mexico every year with my family and like to try different resorts. This one had a beautiful property, clean facilities, and a great service- especially from the stuff who were always friendly and helpful. The resort is very family friendly, with good entertainment and a relaxing atmosphere. Our room was clean and comfortable and we enjoyed spending time in the pool. However, the food was hit or miss. The buffet lunch didn’t have enough meat options, and Brazilian style restaurant was disappointing. The meat was very salty and the chicken breast was dry. On the other hand, we really enjoyed the Mexican restaurant, Italian, Hibachi, Route 66 and the cafe they had much better food. Overall, it was a nice stay.
8
wesley
18 ago 2025
·
Se alojó 7 noches
On arrival our room had a moldy smell. They brought a dehumidifier and sprayed some aroma scent. That took care of it,and we asked them to spray 2x daily. Unfortunately we had to ask every day for it to be done. Finally the last 2 days they did it as we requested. Overall a laid back resort. We are active seniors and enjoy dancing at night-disco or night club. The entertainment was geared towards families and kids. Buffet was just ok. Blue moon was excellent. Italian was excellent. It a lian patio was mediocre. Too long to wait for food. Brazilian steak house just ok. Didn't care for Route 66 menu. Staff everywhere was outstanding and helpful. Everyone on the Blue Team worked their tails off every day to make you feel welcome and have fun. Fernanda was outstanding as was Eduardo at the Chill Bar. Estrella at housekeeping took care of the issue with our room once she became involved.if she was involved sooner, our stay would have been excellent.
On arrival our room had a moldy smell. They brought a dehumidifier and sprayed some aroma scent. That took care of it,and we asked them to spray 2x daily. Unfortunately we had to ask every day for it to be done. Finally the last 2 days they did it as we requested. Overall a laid back resort. We are active seniors and enjoy dancing at night-disco or night club. The entertainment was geared towards families and kids. Buffet was just ok. Blue moon was excellent. Italian was excellent. It a lian patio was mediocre. Too long to wait for food. Brazilian steak house just ok. Didn't care for Route 66 menu. Staff everywhere was outstanding and helpful. Everyone on the Blue Team worked their tails off every day to make you feel welcome and have fun. Fernanda was outstanding as was Eduardo at the Chill Bar. Estrella at housekeeping took care of the issue with our room once she became involved.if she was involved sooner, our stay would have been excellent.
6
JANET LYNN
2 ago 2025
·
Se alojó 6 noches
Dining reservations impossible to secure. Hard sell on timeshare was horrible. Food was average at best at the one rez restaurant we could get. Room was spacious and very clean. Pool was large and nice. Location near airport was good.
Dining reservations impossible to secure. Hard sell on timeshare was horrible. Food was average at best at the one rez restaurant we could get. Room was spacious and very clean. Pool was large and nice. Location near airport was good.
6
Briana
5 jun 2025
·
Se alojó 3 noches
Staff (some) were friendly and catered to your needs. We weren’t able to eat at any restaurants there because they were all “booked.” The app wasn’t working to make the reservations, so we went to guest services to help us out. She claimed there was nothing she could do, but that we also weren’t able to book reservations 24 hours in advance. We met friends at the resort who invited us to dinner with them, because they were able to get reservations for the whole week when they checked in. But somehow we weren’t able to do that. When we entered the restaurant ‘Blue Moon’ we were yelled at by the manager/guy because we weren’t on the reservation list. Some people behind us gave us their reservation, which made him even more mad. Mind you there were only 6 people in the entire restaurant. 40 tables were open. He proceeded to say he was going to call security because we weren’t leaving. When we toured the property to potentially become timeshare holders, we were told that certain restaurants were for privilege customers only. We paid extra for the El Beso adults only part of the resort only to have been able to eat at the buffet the entire time.
Staff (some) were friendly and catered to your needs. We weren’t able to eat at any restaurants there because they were all “booked.” The app wasn’t working to make the reservations, so we went to guest services to help us out. She claimed there was nothing she could do, but that we also weren’t able to book reservations 24 hours in advance. We met friends at the resort who invited us to dinner with them, because they were able to get reservations for the whole week when they checked in. But somehow we weren’t able to do that. When we entered the restaurant ‘Blue Moon’ we were yelled at by the manager/guy because we weren’t on the reservation list. Some people behind us gave us their reservation, which made him even more mad. Mind you there were only 6 people in the entire restaurant. 40 tables were open. He proceeded to say he was going to call security because we weren’t leaving. When we toured the property to potentially become timeshare holders, we were told that certain restaurants were for privilege customers only. We paid extra for the El Beso adults only part of the resort only to have been able to eat at the buffet the entire time.
6
Oscar
14 oct 2025
·
Se alojó 5 noches
Slow service for food. Both in lunch and dinner restaurants. The elevator was broken most of the time though service staff worked on it every other day. Food in general was mixed quality. The Italian restaurant was quite bad. Overcooked meat/pasta/gnocci. Route66 restaurant was super noisy due to really bad acoustics inside.
Slow service for food. Both in lunch and dinner restaurants. The elevator was broken most of the time though service staff worked on it every other day. Food in general was mixed quality. The Italian restaurant was quite bad. Overcooked meat/pasta/gnocci. Route66 restaurant was super noisy due to really bad acoustics inside.
10
Edgar
12 sept 2025
·
Se alojó 3 noches
Would definitely recommend, but you need to be quick with reservations to have dinner at the restaurants, we managed to get one reservation in our entire stay
Would definitely recommend, but you need to be quick with reservations to have dinner at the restaurants, we managed to get one reservation in our entire stay
6
Dora
20 ago 2025
·
Se alojó 5 noches
Honestly the resort isn’t terrible, but my friend and I visited Ocean El Faro in Punta Cana and that resort set high expectations for us, so we were dissapointed with the franchises location in cancún. We were dissapointed with the cleanliness of our initial room at Ocean Coral & Turquesa so we asked to change it. Front desk changed our room. There is only one restaurant open past 10pm and the chicken was raw. The buffet food had a wide selection, something for everyone.
Honestly the resort isn’t terrible, but my friend and I visited Ocean El Faro in Punta Cana and that resort set high expectations for us, so we were dissapointed with the franchises location in cancún. We were dissapointed with the cleanliness of our initial room at Ocean Coral & Turquesa so we asked to change it. Front desk changed our room. There is only one restaurant open past 10pm and the chicken was raw. The buffet food had a wide selection, something for everyone.
8
Kyle
8 ene 2026
·
Se alojó 5 noches
Great staff, nice room, excellent food at the a la carte restaurants. Only drawback is the hotel doesn't have nearly enough umbrellas and loungers on the beach.
Great staff, nice room, excellent food at the a la carte restaurants. Only drawback is the hotel doesn't have nearly enough umbrellas and loungers on the beach.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
8
Lilia Rosales
14 jun 2026
·
Se alojó 3 noches
En realidad todo muy bien
En realidad todo muy bien
10
Carlos Eduardo
11 jun 2026
·
Se alojó 3 noches
Todo lo que necesitas para unos días de relax, las albercas, bebidas y alimentos súper increíbles
Todo lo que necesitas para unos días de relax, las albercas, bebidas y alimentos súper increíbles
10
Diana
6 jun 2026
·
Se alojó 3 noches
Excelente atención y servicio, instalaciones perfectas, personal amable y atento
Excelente atención y servicio, instalaciones perfectas, personal amable y atento
10
Cristina
5 jun 2026
·
Se alojó 3 noches
muy feliz! este año volveremos a ir!
muy feliz! este año volveremos a ir!
10
Oralia
4 jun 2026
·
Se alojó 6 noches
Me gustó su gente amable, no me gustó los animalitos racun creo se llaman, ni la playa un desastre , La comida ok para el precio…
Me gustó su gente amable, no me gustó los animalitos racun creo se llaman, ni la playa un desastre , La comida ok para el precio…
Política del establecimiento
Instrucciones para la entrada
Todo lo que necesitas saber para hacer el check-in sin problemas.
Ver másEntrada
Salida
De 15:00 a 05:30
Antes de la(s) 12:00
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Precios para las próximas fechas
octubre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
noviembre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
Más barato
Más caro
Precio medio por noche de las ofertas, con impuestos y tarifas.
Precios en USD para 2 huéspedes, actualizados a diario.
- 2026-10-04: NO DATA
- 2026-10-05: NO DATA
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- 2026-10-07: NO DATA
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- 2026-10-20: NO DATA
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- 2026-10-25: NO DATA
- 2026-10-26: NO DATA
- 2026-10-27: NO DATA
- 2026-10-28: NO DATA
- 2026-10-29: NO DATA
- 2026-10-30: NO DATA
- 2026-10-31: NO DATA
- 2026-11-01: NO DATA
- 2026-11-02: NO DATA
- 2026-11-03: NO DATA
- 2026-11-04: NO DATA
- 2026-11-05: NO DATA
- 2026-11-06: NO DATA
- 2026-11-07: NO DATA
- 2026-11-08: NO DATA
- 2026-11-09: NO DATA
- 2026-11-10: NO DATA
- 2026-11-11: NO DATA
- 2026-11-12: NO DATA
- 2026-11-13: NO DATA
- 2026-11-14: NO DATA
- 2026-11-15: NO DATA
- 2026-11-16: NO DATA
- 2026-11-17: NO DATA
- 2026-11-18: NO DATA
- 2026-11-19: 219.12823613204958USD
- 2026-11-20: 219.12823613204958USD
- 2026-11-21: 228.8996044683838USD
- 2026-11-22: 219.12823613204958USD
- 2026-11-23: 219.32554893603518USD
- 2026-11-24: 228.8996044683838USD
- 2026-11-25: 219.32554893603518USD
- 2026-11-26: 265.69759627258304USD
- 2026-11-27: 258.12311276412964USD
- 2026-11-28: 258.12311276412964USD
- 2026-11-29: 258.12311276412964USD
- 2026-11-30: 258.12311276412964USD
- 2026-12-01: 258.12311276412964USD
- 2026-12-02: 258.12311276412964USD
- 2026-12-03: 265.69759627258304USD
- 2026-12-04: 258.12311276412964USD
El personal de recepción estará esperando a los huéspedes a su llegada al alojamiento. La información proporcionada por el alojamiento puede traducirse con herramientas de traducción automática.
El check in debe realizarlo alguien que tenga al menos 18 años.
- Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
- A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito o débito, o un depósito en efectivo, para cubrir los gastos imprevistos.
- No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
- El nombre de la tarjeta de crédito utilizada a la llegada para pagar gastos adicionales debe corresponderse con el nombre principal que figura en la reserva de la habitación.
- Pueden aplicarse políticas de cancelación especiales o cargos adicionales a las reservas en grupo (más de 8 habitaciones en el mismo alojamiento y para las mismas fechas).
- Este alojamiento acepta tarjetas de crédito y efectivo.
- Parte del agua se reutiliza mediante un sistema de reciclaje de aguas grises
- Este alojamiento tiene espacios al aire libre, como balcones, patios o terrazas que pueden no ser adecuados para niños; si tienes alguna duda, te recomendamos contactar con el alojamiento antes de tu llegada para confirmar que puedan hospedarte en una habitación adecuada
- Piscina disponible de 08:00 a 20:00.
- Es necesario reservar con antelación los servicios de masaje y los tratamientos de spa. Las reservas se realizan poniéndose en contacto con el alojamiento antes de la llegada, a través de la información de contacto que figura en la confirmación de la reserva.
- La cena de gala Nochebuena tiene un coste adicional que se incluye en el precio total mostrado para estancias del día 24 de diciembre.
- La cena de gala de Nochevieja tiene un coste adicional que se incluye en el precio total mostrado para estancias del día 31 de diciembre.
- Se ofrece alojamiento gratuito a los menores de hasta 2 años, siempre que ocupen la misma habitación que sus padres o tutores, utilizando las camas existentes.
- Solo se permite el acceso a las habitaciones a los huéspedes registrados en el hotel.
- Este alojamiento no acepta mascotas ni perros guía.
- El registro de salida tardía tiene un coste adicional (sujeto a disponibilidad)
La lista anterior puede estar incompleta. Además, es posible que los impuestos no estén incluidos. Importes sujetos a cambios.
Servicios populares
Aparcamiento
Restaurante
Piscina
Centro de negocios
Servicio de habitaciones
Mostrador turístico
Servicios
Centro de negocios
Mostrador turístico
Servicio de tintorería
Guardería infantil/Niñera
Servicio de limpieza
Salones para banquetes
Cambio de divisas
Caja fuerte
Cajero automático
Alquiler de bicicletas
Consigna de equipajes
Zona para fumadores
Autoservicio de lavandería
24-Hour Front Desk
Concierge Services
Actividades
Piscina
Playa privada
Jardín
Playa (cercana)
Buceo
Windsurf
Pesca
Zona de juegos
Piscina al aire libre
Evening Entertainment
Muebles de exterior
Pool (Seasonal Outdoor)
Ping pong
Terraza
Fitness Center (nearby)
Water Park
General
Servicio de habitaciones
Restaurante
Habitaciones para no fumadores
Sauna
Bañera de hidromasaje/Jacuzzi
Sala de vapor
Servicio de masajes
Solárium
Spa y centro de bienestar
Barbería/Salón de belleza
Club infantil
Desayuno en la habitación
Máquinas expendedoras
Habitación familiar
Beach Sun Loungers
Snack Bar/Deli
Wheelchair Accessible (Limited)
Aparcamiento
Aparcamiento
Aparcamiento gratuito
Parking (Limited)
Parking Onsite
Internet
WiFi gratuito