Is parking available at the property?

Parking is available on-site at The Colony & The Luxe, Kuala Lumpur. It offers accessible parking options for guests.

Does the hotel allow pets?

Pets are not allowed at the property. Service animals are exempt from this policy.

What are the check-in and check-out times?

Check-in time is at 15:00, and check-out time is at 11:00. Early or late check-in/check-out options are not specified.

Are airport shuttle services available?

Airport shuttle services are available, but details regarding pricing and how to arrange the transfer are not provided.

What accessibility features does the hotel offer?

The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Specific details about bathrooms and pool access features are not mentioned.

Where is the hotel located in relation to key landmarks?

The Colony & The Luxe is located in Chow Kit, Kuala Lumpur, near notable landmarks such as Kuala Lumpur Tower, Berjaya Times Square, and Suria KLCC Shopping Centre. It is also conveniently located near a train station.

Does the hotel have a swimming pool?

Yes, the hotel features an indoor swimming pool, an infinity pool, and a rooftop pool. The operational hours and seasonal availability are not specified.

What are the policies for guests staying with children?

Children are welcome at the property. There is no mention of extra beds or cribs being available.

What are the policies regarding extra beds and cribs?

The property does not offer extra beds or cribs. Guests should plan accordingly.

The Colony & The Luxe, Kuala Lumpur

Average nightly price at The Colony & The Luxe, Kuala Lumpur by Canopy Lives by month, last 12 months (USD)
Month	Average price
January	$17
October	$38
November	$28
December	$35

What guests think

At The Colony & The Luxe, Kuala Lumpur by Canopy Lives, travellers highlight spacious rooms with city views, a popular infinity pool and gym, and a convenient location near transit and shopping, with many noting friendly staff and smooth check-ins.

However, several reviews report confusing check-in instructions or hard-to-find reception, slow or unreliable elevators, and occasional communication difficulties. Cleanliness is generally praised, though a few guests noted pests or dirty common areas, and some units do not include housekeeping. Overall, it suits travellers seeking a convenient, apartment-style base with strong amenities, while accepting possible gaps in kitchen supplies or paid parking.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Infinity pool and gym are repeatedly praised for views. Some report slow or unreliable elevators and note that parking can be expensive.

Related guest reviews

10

Carlo

Aug 10, 2024

·

Stayed 1 night

I really like the room very clean and specious, near the best part for food and shopping. Great view of Petronas Tower from the pool. The only down side i think is that we have to put a deposit or else they wont let you check in and they prepared cash.

8

YUKIE

May 20, 2024

·

Stayed 3 nights

便利のいい場所で女性1人でも歩ける場所ですプールやジムの利用もできて景色も素晴らしいです

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4

Andrew

Jun 10, 2023

·

Stayed 2 nights

Wifi wasn't good and strangely only worked on my phone and didn't show at all on laptop. Messaged them a few times about it and they didn't reply at all. .had other communication issues before check in too, language barrier and misunderstandings, not ideal. Elevators were terrible. 2 out of 4 working and they went straight past the floor often and didn't stop. Took a very long time to enter and exit

10

Antonios

Mar 8, 2025

·

Stayed 4 nights

The rooms are spacious and comfortable. There are 2 small grocery shops on the ground floor, one of them is open 24/7. I was really impressed by the view from the pool area and the gym. The property is in walking distance to public trasportation and Petrin towers for people who like to walk. The rooms do not include housekeeping but there is a washing machine and dryer in the room. I recommend this property.

8

Moreno

Aug 16, 2025

·

Stayed 4 nights

La struttura è molto bella direi eccellente per la posizione molto tranquilla, piscina fantastica! Camera grande e spaziosa con vista mare, pulizia ottima! Va solo un po migliorata la comunicazione con il personale della reception sembra che non capiscano inglese!! Ma tutto sommato un soggiorno più che fantastico!!

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10

Antonios

Mar 8, 2025

·

Stayed 1 night

The rooms are spacious and comfortable. There are 2 small grocery shops on the ground floor, one of them is open 24/7. I was really impressed by the view from the pool area and the gym. The property is in walking distance to public trasportation and Petrin towers for people who like to walk. The rooms do not include housekeeping but there is a washing machine and dryer in the room. I recommend this property.

6

Verena

Feb 19, 2025

·

Stayed 5 nights

Neuwertige Einrichtung, schöne Aussicht mit tollem Infinity Pool, gute Lage nahe der Hauptattraktionen. 3 Kakerlaken im Zimmer, Spray zur Abwehr wurde auf Nachfrage angewendet. Die Kommunikation mit den (nicht besonders kommunikativen und freundlichen) Anbietern funktionierte leider nur sehr mühsam und auf WhatsApp Nachrichten wurde nicht/selten klar reagiert. Letztendlich hat sich unser Anliegen jedoch geklärt.

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8

Sharipah Mastura

Feb 3, 2025

·

Stayed 2 nights

Penginapan sgt menarik tp bersedia untuk byr parking kenderaan dgn harga yg tinggi

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8

Ikumi

Aug 26, 2024

·

Stayed 5 nights

レセプションの場所が分かりにくいですが、建物の周りには警備員さんがいるので、聞くと教えてくれます。たくさんの方が宿泊されていて、4台エレベータがあってもなかなか来ません。モノレール駅からQuillモールを通り抜けたら、すぐの場所で、便利です。ランドリー（乾燥はなし）と、ミニキッチンが備え付けで、住むような感覚で滞在できました。窓から見えるツインタワーの景色も良かったです。

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10

Antonios

Mar 8, 2025

·

Stayed 2 nights

The rooms are spacious and comfortable. There are 2 small grocery shops on the ground floor, one of them is open 24/7. I was really impressed by the view from the pool area and the gym. The property is in walking distance to public trasportation and Petrin towers for people who like to walk. The rooms do not include housekeeping but there is a washing machine and dryer in the room. I recommend this property.

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests find rooms clean and tidy. A few report issues such as pests or dirty common areas, and housekeeping is not included in some stays.

Related guest reviews

10

Alvin

May 23, 2025

·

Stayed 1 night

Clean and tidy room, easy check in process

10

Hazirah

Mar 21, 2024

·

Stayed 1 night

Enjoy the stay. The room are nice and clean

10

Jakub

Dec 8, 2024

·

Stayed 2 nights

The reception staff were so helpful and friendly. The apartment was really good, spacious and neat. Though I'd work a bit on vacuuming the floors. It's just a small thing though, overall a great value for the price. The view couldn't remove a smile from my face

2

Silvia

Dec 14, 2024

·

Stayed 7 nights

The room was very dirty. The kichen was not well equipped Only two towels

10

MARCO

Jul 24, 2025

·

Stayed 2 nights

Excelente me encantó el hotel y limpio

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10

Antonios

Mar 8, 2025

·

Stayed 4 nights

The rooms are spacious and comfortable. There are 2 small grocery shops on the ground floor, one of them is open 24/7. I was really impressed by the view from the pool area and the gym. The property is in walking distance to public trasportation and Petrin towers for people who like to walk. The rooms do not include housekeeping but there is a washing machine and dryer in the room. I recommend this property.

10

Edrie Georgiena

Nov 5, 2025

·

Stayed 1 night

The accommodation was clean and comfortable, and I loved the view! The staff were also very friendly and helpful.

8

Moreno

Aug 16, 2025

·

Stayed 4 nights

La struttura è molto bella direi eccellente per la posizione molto tranquilla, piscina fantastica! Camera grande e spaziosa con vista mare, pulizia ottima! Va solo un po migliorata la comunicazione con il personale della reception sembra che non capiscano inglese!! Ma tutto sommato un soggiorno più che fantastico!!

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6

Verena

Feb 19, 2025

·

Stayed 5 nights

Neuwertige Einrichtung, schöne Aussicht mit tollem Infinity Pool, gute Lage nahe der Hauptattraktionen. 3 Kakerlaken im Zimmer, Spray zur Abwehr wurde auf Nachfrage angewendet. Die Kommunikation mit den (nicht besonders kommunikativen und freundlichen) Anbietern funktionierte leider nur sehr mühsam und auf WhatsApp Nachrichten wurde nicht/selten klar reagiert. Letztendlich hat sich unser Anliegen jedoch geklärt.

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10

Rabiatul

Sep 21, 2023

·

Stayed 2 nights

Good experience. Checking in was super smooth.good room. The corridors are dirty which supposed to be taken care of the building maintenance people which not from the Five Sense parties. Need to address to the buiding management.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are typically spacious and comfortable with impressive city or Petronas views. A few guests mention Wi-Fi or expectations not meeting photos.

Related guest reviews

10

Carlo

Aug 10, 2024

·

Stayed 1 night

I really like the room very clean and specious, near the best part for food and shopping. Great view of Petronas Tower from the pool. The only down side i think is that we have to put a deposit or else they wont let you check in and they prepared cash.

10

Jakub

Dec 8, 2024

·

Stayed 2 nights

The reception staff were so helpful and friendly. The apartment was really good, spacious and neat. Though I'd work a bit on vacuuming the floors. It's just a small thing though, overall a great value for the price. The view couldn't remove a smile from my face

8

ian

May 21, 2025

·

Stayed 2 nights

Great place good location and views was amazing

4

Andrew

Jun 10, 2023

·

Stayed 2 nights

Wifi wasn't good and strangely only worked on my phone and didn't show at all on laptop. Messaged them a few times about it and they didn't reply at all. .had other communication issues before check in too, language barrier and misunderstandings, not ideal. Elevators were terrible. 2 out of 4 working and they went straight past the floor often and didn't stop. Took a very long time to enter and exit

10

Antonios

Mar 8, 2025

·

Stayed 4 nights

The rooms are spacious and comfortable. There are 2 small grocery shops on the ground floor, one of them is open 24/7. I was really impressed by the view from the pool area and the gym. The property is in walking distance to public trasportation and Petrin towers for people who like to walk. The rooms do not include housekeeping but there is a washing machine and dryer in the room. I recommend this property.

10

Edrie Georgiena

Nov 5, 2025

·

Stayed 1 night

The accommodation was clean and comfortable, and I loved the view! The staff were also very friendly and helpful.

8

Moreno

Aug 16, 2025

·

Stayed 4 nights

La struttura è molto bella direi eccellente per la posizione molto tranquilla, piscina fantastica! Camera grande e spaziosa con vista mare, pulizia ottima! Va solo un po migliorata la comunicazione con il personale della reception sembra che non capiscano inglese!! Ma tutto sommato un soggiorno più che fantastico!!

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10

Antonios

Mar 8, 2025

·

Stayed 1 night

The rooms are spacious and comfortable. There are 2 small grocery shops on the ground floor, one of them is open 24/7. I was really impressed by the view from the pool area and the gym. The property is in walking distance to public trasportation and Petrin towers for people who like to walk. The rooms do not include housekeeping but there is a washing machine and dryer in the room. I recommend this property.

4

Ismail

May 7, 2025

·

Stayed 5 nights

not as nice as the pictures

10

Antonios

Mar 8, 2025

·

Stayed 2 nights

The rooms are spacious and comfortable. There are 2 small grocery shops on the ground floor, one of them is open 24/7. I was really impressed by the view from the pool area and the gym. The property is in walking distance to public trasportation and Petrin towers for people who like to walk. The rooms do not include housekeeping but there is a washing machine and dryer in the room. I recommend this property.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Many guests praise friendly, helpful staff and smooth check-ins. Several others report confusing check-in location or signage, slow responses, or communication and language barriers.

Related guest reviews

10

Jakub

Dec 8, 2024

·

Stayed 2 nights

The reception staff were so helpful and friendly. The apartment was really good, spacious and neat. Though I'd work a bit on vacuuming the floors. It's just a small thing though, overall a great value for the price. The view couldn't remove a smile from my face

10

nadia

Apr 23, 2025

·

Stayed 1 night

Fantastic accommodation, definitely recommend it. The check-in was quick and easy, making the whole experience very pleasant.

10

NOR ANIS SYUHADA

Mar 21, 2024

·

I travel with my friend and yes we're very excited because the location is nearby to mrt we can travel around kuala lumpur much easier. Plus the staff very helpful also give us suggestions the place that must have to visit. The accommodation very comfortable felt like my own home. Must visit again 🙂🙂🙂🙂

10

aaron cheah

Nov 21, 2025

·

Stayed 1 night

Overall experience was awesome and smooth, starting from checking in process and towards entering the unit. All was just nice. Glad to see that they are improving on all aspect of the unit which gives us the guests a memorable experience. thank you so much.

10

Edrie Georgiena

Nov 5, 2025

·

Stayed 1 night

The accommodation was clean and comfortable, and I loved the view! The staff were also very friendly and helpful.

6

Verena

Feb 19, 2025

·

Stayed 5 nights

Neuwertige Einrichtung, schöne Aussicht mit tollem Infinity Pool, gute Lage nahe der Hauptattraktionen. 3 Kakerlaken im Zimmer, Spray zur Abwehr wurde auf Nachfrage angewendet. Die Kommunikation mit den (nicht besonders kommunikativen und freundlichen) Anbietern funktionierte leider nur sehr mühsam und auf WhatsApp Nachrichten wurde nicht/selten klar reagiert. Letztendlich hat sich unser Anliegen jedoch geklärt.

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2

De No

Jul 21, 2023

·

Stayed 1 night

One of the worst bookings I've made on Hotels.com. On the confirmation received it says counter is open from 10am to 9pm. There is NO COUNTER for this property. Check in is at 3pm which is normal for most properties, but there is NO ONE available on hand to let you know. Just a security guard at a kiosk, asking me to call my agent which I've booked with. The phone number listed on this property is wrong as well, it re-directs to Germany. The entire lobby of this property smells like rubbish, and it doesn't go away. After that whole check-in fiasco, the check-out was equally bad. I told the check-in staff that I was leaving at 10-ish in the morning (knowing there isn't a counter for this property at the lobby). I texted them in advance for checkout, no response. I headed down, no one there of course. I ended up waiting for 30 minutes for one of their staff to wake up, take a shower, then come down and looked at me with a grumpy face. No "I'm sorry" at all. I would definitely never ever stay at any "Five Senses" Malaysia property ever again, neither should anyone as there are so many competitive and better places out there.

8

Archie

Mar 12, 2025

·

Stayed 4 nights

Checking in was a pain they had and office with staff on had just didn’t tell you where it was or how to get there. No towels to dry cutlery.

8

Ikumi

Aug 26, 2024

·

Stayed 5 nights

レセプションの場所が分かりにくいですが、建物の周りには警備員さんがいるので、聞くと教えてくれます。たくさんの方が宿泊されていて、4台エレベータがあってもなかなか来ません。モノレール駅からQuillモールを通り抜けたら、すぐの場所で、便利です。ランドリー（乾燥はなし）と、ミニキッチンが備え付けで、住むような感覚で滞在できました。窓から見えるツインタワーの景色も良かったです。

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10

nadia

Mar 20, 2024

·

A nice place to stay! Great hospitality. Definitely will come back.

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AI-generated summary based on recent guest reviews

Location

Location is widely praised as convenient for transit, shopping, and major sights, with some noting the area feels safe. A rare dissent rates the location poorly.

Related guest reviews

10

Carlo

Aug 10, 2024

·

Stayed 1 night

I really like the room very clean and specious, near the best part for food and shopping. Great view of Petronas Tower from the pool. The only down side i think is that we have to put a deposit or else they wont let you check in and they prepared cash.

8

YUKIE

May 20, 2024

·

Stayed 3 nights

便利のいい場所で女性1人でも歩ける場所ですプールやジムの利用もできて景色も素晴らしいです

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8

ian

May 21, 2025

·

Stayed 2 nights

Great place good location and views was amazing

10

Sakura

May 22, 2023

·

Stayed 1 night

Great location and ambience

10

NOR ANIS SYUHADA

Mar 21, 2024

·

I travel with my friend and yes we're very excited because the location is nearby to mrt we can travel around kuala lumpur much easier. Plus the staff very helpful also give us suggestions the place that must have to visit. The accommodation very comfortable felt like my own home. Must visit again 🙂🙂🙂🙂

8

Moreno

Aug 16, 2025

·

Stayed 4 nights

La struttura è molto bella direi eccellente per la posizione molto tranquilla, piscina fantastica! Camera grande e spaziosa con vista mare, pulizia ottima! Va solo un po migliorata la comunicazione con il personale della reception sembra che non capiscano inglese!! Ma tutto sommato un soggiorno più che fantastico!!

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8

Kazuhiro

Aug 15, 2024

·

Stayed 2 nights

まず困った点１　Hotels.com に示されている地図の位置が違うため、かなり迷いました。訂正をお願いします。今後利用する人が確実に困ります。２　受付の場所が明示されていない。アパート貸付なので、ホテルのビルではありません。この建物の２階のオフィスにたどり着くまで、かなりの人に尋ねました。これについても明示してください。良かった点部屋、そしてロケーションは抜群です。１２階の部屋でしたが、窓からペトロナスツインタワーが見え、夜景は最高でした。また、すぐ近くに大型スーパーがあり、買い物やレストランなど困ることはありません。

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6

Verena

Feb 19, 2025

·

Stayed 5 nights

Neuwertige Einrichtung, schöne Aussicht mit tollem Infinity Pool, gute Lage nahe der Hauptattraktionen. 3 Kakerlaken im Zimmer, Spray zur Abwehr wurde auf Nachfrage angewendet. Die Kommunikation mit den (nicht besonders kommunikativen und freundlichen) Anbietern funktionierte leider nur sehr mühsam und auf WhatsApp Nachrichten wurde nicht/selten klar reagiert. Letztendlich hat sich unser Anliegen jedoch geklärt.

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8

Ikumi

Aug 26, 2024

·

Stayed 5 nights

レセプションの場所が分かりにくいですが、建物の周りには警備員さんがいるので、聞くと教えてくれます。たくさんの方が宿泊されていて、4台エレベータがあってもなかなか来ません。モノレール駅からQuillモールを通り抜けたら、すぐの場所で、便利です。ランドリー（乾燥はなし）と、ミニキッチンが備え付けで、住むような感覚で滞在できました。窓から見えるツインタワーの景色も良かったです。

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2

Dr. Greg

Jun 3, 2023

·

Stayed 1 night

Terrible location, terrible communication, terrible signage and checkin process. Do not book here.

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Dining

Not enough information in reviews.

Related guest reviews

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12 $35	13 $26	14 $28	15 $28	16 $35	17 $44
18 $31	19 $24	20 $24	21 $25	22 $24	23 $36	24 $42
25 $26	26 $25	27 $27	28 $24	29 $24	30 $26	31 $36

Su	Mo	Tu	We	Th	Fr	Sa
1 $30	2 $28	3 $29	4 $30	5 $29	6 $40	7 $46
8 $56	9 $45	10 $29	11 $23	12 $32	13 $47	14 $43
15 $28	16 $27	17 $20	18 $27	19 $31	20 $41	21 $42
22 $28	23 $26	24 $24	25 $30	26 $27	27 $41	28 $29
29 $24	30 $21

The Colony & The Luxe, Kuala Lumpur by Canopy Lives

Prices for The Colony & The Luxe, Kuala Lumpur by Canopy Lives

Monthly average prices

About this property

Location

Room options

Deluxe Queen Studio

One Bedroom Loft

Executive Suites

One Bedroom Suites

Penthouse Studio Suite

Penthouse One Bedroom Suite

Penthouse Apartment

Studio Suites

Standard Studio

Deluxe Queen Suite

Superior Studio

Two Bedroom Suites

President Suites

Deluxe Double Studio

Deluxe Suite

Superior Suite

Guest reviews of The Colony & The Luxe, Kuala Lumpur by Canopy Lives

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about The Colony & The Luxe, Kuala Lumpur by Canopy Lives

Prices for upcoming dates