Deryaman Hotel Trabzon

This hotel is in an ideal location however we would not recommend it. The facilities listed for guests use were not available, restaurant closed, no sign of a snack bar/ deli, no concierge service. Because the restaurant was only open for breakfast guests were limited to 2 hours per day to visit the terrace. We had booked a 5 night stay and in all that time there was no housekeeping service. 2 cardboard coffee cups and 2 bottles of water were provided on our arrival,these were not replenished unless requested. Towels were not changed and bathroom bins not emptied. The day staff member was not very helpful, everything was'in the morning'thehotel needs some investment it could be a lovely place to stay.

Otel location was great. It is very close to heart of the city.

We booked a 5-night stay at the Deryaman Hotel based on the extensive list of facilities advertised online. Unfortunately, what is promised on their website does not reflect reality. The hotel falsely advertises having a full restaurant, a lobby bar, a coffee shop/cafe, a snack bar, and room service—none of these actually exist or are available to guests. Furthermore, the promised rooftop terrace is severely restricted, only opening for a brief two-hour window between 8:00 AM and 10:00 AM during breakfast. Basic essentials like proper toiletries were also missing from our room. Worse still, housekeeping was entirely non-existent during our entire 5-night stay. We were forced to reuse the same towels for five days straight, and our room's rubbish bin was completely overflowing, creating an unhygienic environment that was never addressed. The front desk service was equally frustrating. When we brought it to the day staff's attention that our room's electric kettle was broken, we were dismissed with a careless "tell me later" and nothing was resolved. To add to the poor communication, we asked the front desk to upgrade our room before going out for the day. When we arrived back, the staff had completely forgotten about our request. While we eventually managed to get the upgrade, we were forced to pay extra for it—a fee that should have been waived out of goodwill given how poorly our initial issues and requests were handled over our five days here. It is centrally located though

The hotel has a great location, a nice lobby, a pleasant breakfast room, and friendly staff. Unfortunately, the rooms are very old, with mould in the bathroom, dirty walls with holes, missing amenities, and a tiny bathroom bin with a broken lid. The hotel has great potential, but it desperately needs investment and proper maintenance. It’s a shame that such a well-located hotel falls short because of the poor condition of its rooms.

Super...