Is parking available at the property?

Parking facilities are available at the hotel. Details regarding the type of parking, whether it is on-site or off-site, covered or uncovered, and any associated costs are not specified.

What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are available daily from 7:00 AM to 10:00 AM for a fee of approximately JPY 1500 per person.

Does the property allow pets?

Pets are not allowed at the hotel. Service animals are exempt from this policy.

What are the standard check-in and check-out times?

Check-in time starts at 3:00 PM and ends at 11:59 PM. Check-out time is at 11:00 AM. Early or late check-in/check-out availability and costs are not specified.

What accessibility features are available for guests with disabilities?

Specific accessibility features such as elevators, step-free entrances, and wheelchair-accessible facilities are not detailed. However, the property is committed to providing a comfortable experience for all guests.

Where is the property located in relation to key landmarks?

The hotel is located in Kanagawa, a neighborhood in Yokohama, near a metro station and in a shopping district. Notable nearby attractions include K-Arena Yokohama, PIA ARENA MM, Anpanman Museum, and Hakkeijima Sea Paradise.

What are the policies for guests staying with children?

Children are allowed at the property. One child aged 6 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.

JR-East Hotel Mets Yokohama

Average nightly price at JR-East Hotel Mets Yokohama by month, last 12 months (USD)
Month	Average price
January	US$80
February	US$87
March	US$103
April	US$109
May	US$100
June	US$84
July	US$83
August	US$85
September	US$102
October	US$117
November	US$124
December	US$108

What guests think

JR-East Hotel Mets Yokohama earns strong praise for its convenient access to Yokohama Station, very clean and quiet rooms, friendly staff with helpful kiosk-assisted check-in, and handy self-serve amenities like lobby coffee and toiletries.

Many guests note the rooms can feel compact despite comfortable beds and modern features like streaming-capable TVs and some deep bathtubs. Several travelers struggled to find the correct route from the station or hail taxis, even though a covered walkway exists. Breakfast is mostly well reviewed but uneven at times, and a few note limited laundry machines or occasional housekeeping and maintenance hiccups. Overall, expect a modern, efficient stay in a busy, well-connected area.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Useful extras include lobby coffee, self-serve toiletries, a microwave, and streaming-capable TVs; check-in/out is via kiosks with staff assistance. Guests mention only two laundry machines, a limited vending selection, and mixed convenience with nearby parking.

Related guest reviews

10

Fang Yu

21 Dec 2025

·

Stayed 5 nights

離車站近且方便，櫃檯旁能選擇自己需要的備品不造成更多浪費很讚，另有提供免費咖啡跟微波爐的服務也真的很貼心。

10

Kyle

30 Jul 2025

·

Stayed 1 night

Had many amenities in the lobby like coffee, single use toiletries, and towels. Check in/check out was very quick and easy with kiosk with staff ready to help. Two restaurants in the building with many more nearby. Great value!

8

John

21 Oct 2024

·

Stayed 2 nights

Good place to stay. Conveniently located next to Yokohama station with lots of shopping and dining options nearby. The hotel only has two washing machines which are usually busy so don’t expect to wash your clothes while staying. Will definitely consider staying here again.

8

Naoko

8 Feb 2024

·

Stayed 1 night

チェックアウトも機械で出来たので時短になりました。入浴剤を頂けるのが個人的に気に入っています。駐車場の割引があると良いと感じます。

8

Naoko

23 Oct 2025

·

Stayed 1 night

とても便利な立地と駐車場が安全かつ停めやすい。

8

masao

6 Feb 2025

·

Stayed 2 nights

関東圏に行く際はメッツ系のホテルをよく利用させていただいています。シングルルームですが、それほど広くはありませんが、快適に過ごせます。駅に隣接していますが、防音性は高いと思います電車等の騒音、隣室の音もほぼ気になりません、隣接のタイムズの駐車場も利用でき、定額でのサービスが受けられますが、昇り降りのスロープが狭く神経を使いますし、上の階に停めると目が回りますね、ホテルスタッフの方が駐車券を確認してメッツのサービスを付加して精算するか、そのまま生産した方が得かを判断してくれて親切だと感じました。今後も利用させていただきたいと思ってます。

10

CHIAHUI

13 Oct 2023

·

Stayed 1 night

使用Kiosk入住與退房，很特別的體驗。

10

YOKO

25 Nov 2025

·

Stayed 1 night

駅からの便も良く、ホテルの近くには飲食店やスーパーなどもあり、とても良かった。部屋のテレビも最新型が設置されていて、YouTubeやNetflixなども観れ満足感が高かった滞在となった。設置されていたシャンプー系も良かったし、コーヒーマシーンがロピーにあったこともホッとでき助けられた。また利用したいホテルになった！

8

Kumiko

16 Aug 2025

·

Stayed 1 night

コンビニが近くに無く、ロビーの販売機も種類が少ない。各階に販売機が欲しい。横浜駅からの出口付近にホテルの道案内が無くて迷ってしまった。室内は清潔で快適だった。ごみ箱が分別になっていたが、具体的な使用方法を明記しないと捨てる時に迷う。朝食はシンプルでちょうどいい感じだった。

10

Fumio

1 Sept 2025

·

Stayed 1 night

駅から近い。TVでyoutubeが見れた。

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Cleanliness

Rooms and bathrooms are widely described as very clean and well maintained. A few reports mention eco-style reduced cleaning, a bedding stain promptly addressed, and isolated issues like an AC leak or missed linen change.

Related guest reviews

8

Ashley

3 Sept 2024

·

Stayed 3 nights

My stay here was excellent, the staff were super accommodating and the location was really convenient. Room was nice and clean too, but I took off a star because the AC unit was leaking onto the floor.

8

KOJI

21 Dec 2025

·

Stayed 1 night

部屋は清潔で落ち着いた

4

CHOI MAN

13 Aug 2024

·

Stayed 4 nights

連續住4晚，頭3晚均沒有執房, 原因是環保，不吸塵, 不清潔，只清走房內垃圾桶內的垃圾，垃圾桶外用膠袋裝的垃圾，住到第3晚仍然在房內。天氣炎熱，問前台可否多取一支水，需要收110YEN，真係第一次見!

8

Yoshio

19 Nov 2025

·

Stayed 2 nights

清潔でした。静かですし、とても良かった

10

Allan

11 Dec 2025

·

Stayed 7 nights

Excellent location near Yokohama station. Room was spotless and quiet. Staff were attentive and always helpful. Highly recommended and I will definitely stay again when visiting the Tokyo area.

6

SUNGYOUNG

19 Nov 2024

·

Stayed 2 nights

체크인은 키호스크로 진행되어 처음에 잘 되지 않음. 둘째날 침대 시트를 교체 및 정리하지 않아 청결에 대한 의문. 아침식사가 별로 먹을 것이 없었음.

10

catherine

1 Nov 2025

·

Stayed 13 nights

The room was in spotless conditions. Although it could be a bit roomier .

10

??

22 Apr 2023

·

Stayed 1 night

とても清潔にされていた

4

Kiyomi

3 Jan 2025

·

Stayed 2 nights

JR東日本ホテルメッツ系列をよく利用しています横浜は初めて利用させてもらいましたがまず、布団に血痕らしきもの(乾いていた)がありすぐに交換してもらいました。連泊だったので2日目の部屋の掃除もいらないしタオル等はドアノブに掛けてもらいたかったのですが、その表示するものもなく部屋の掃除をされたのがちょっと嫌でした。

8

chulsoo

6 Jan 2026

·

Stayed 4 nights

clean

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Rooms

Rooms are modern, quiet, and comfortable, with quality bedding and some deep tubs or well-designed showers; TVs support apps. Space often feels tight, and several guests found the rooms small for opening large suitcases.

Related guest reviews

10

Richard

10 Feb 2026

·

Stayed 1 night

Great room layout, quality bed linen, deep bath, good location

10

Nga Ying Jacky

24 Jan 2025

·

Stayed 4 nights

this location is just around 7 mins walk from the Yokohama JR station. If you have heaps of heavy luggage, there will be a walkway directly connect you to the hotel from the station so you can just push your luggage all the way. It's not in the buisest area so it's quiet enough. Rooms a bit biggerthan the Tokyo tiny ones so you can open your luggage lay flat no problem. Oh and I also love their shampoo and conditioner makes my hair so soft. I stayed for 4 nights. Will defo stay again if I'm in the area.

10

Shiela Marie

20 May 2024

·

Stayed 1 night

Walking distance to the train station, clean, surprisingly spacious and access to everything. I would go back again to stay in this hotel.

10

Masashi

29 Jun 2025

·

Stayed 1 night

シャワーのみの部屋だったが、トイレと仕切りがありただのビジネスホテルではないホテルだった。

10

catherine

1 Nov 2025

·

Stayed 13 nights

The room was in spotless conditions. Although it could be a bit roomier .

8

POCHEN

12 Oct 2025

·

Stayed 4 nights

房間很乾淨，但空間真的太小了，28吋的行李箱沒辦法全開

10

Wing Ho

18 Sept 2024

·

Stayed 2 nights

Kind of spacious compared to other hotel in Tokyo. Close to Yokohama train station. A lot of restaurants nearby.

8

Hiroshi

26 Oct 2025

·

Stayed 1 night

部屋がせまい

10

Fumio

1 Sept 2025

·

Stayed 1 night

駅から近い。TVでyoutubeが見れた。

8

graham

5 Oct 2025

·

Stayed 1 night

Great hotel, small rooms.

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Service

Staff are friendly and helpful, with efficient kiosk-assisted check-in and reliable luggage storage. Occasional complaints cite strict or slow front-desk interactions and check-in bottlenecks.

Related guest reviews

10

Satou

7 Jul 2025

·

Stayed 1 night

清潔でスタッフの対応も良く、快適に過ごせました。

10

Aya

23 Nov 2025

·

Stayed 2 nights

It was very clean and well maintained property. The staff was extremely welcoming and kind as I had to ask them to hold luggage both before checkin and also on the day of checkout without hesitation they were holding it for long time. The location is very close to Yokohama station but I had a bit of problem finding it as you have to go through atrium of shopping mall. So make sure you use navigation app!

6

??

29 Nov 2025

·

Stayed 2 nights

チェックアウト後に、荷物を預かっていただけてよかった。

10

masamune

7 Sept 2025

·

Stayed 1 night

機械でチェックイン…チェックアウトですが困った時はすぐに店員が対応してました。チェックイン後のカードで、部屋もエレベーターも管理してます。チェックアウト時間が11:00で余裕があるのは助かります。部屋はとても綺麗でした。

8

HIROMI

27 Feb 2025

·

Stayed 3 nights

今回チェックインの際、外国の方々がいらしていて時間がかかっておられました。機械化は致し方ないのですが、スタッフの方がおられるのに並んで待つのはいかがなものでしょう？他にも待っておられる方がいらっしゃいました。日本ならではの良さは残すべきと感じました。

10

Allan

11 Dec 2025

·

Stayed 7 nights

Excellent location near Yokohama station. Room was spotless and quiet. Staff were attentive and always helpful. Highly recommended and I will definitely stay again when visiting the Tokyo area.

10

CHUN HO

10 Nov 2025

·

Stayed 3 nights

Staffs are friendly

10

Tianxing

7 Sept 2025

·

Stayed 3 nights

Helpful staff, good amenities. Location is awesome. Underrated hotel.

10

FUMIE

6 Sept 2025

·

Stayed 1 night

非常に綺麗です。また、スマートフォンの充電器も備えつけてあり(今じゃ普通なのでしょうか？)、急遽の泊まりには助かりました。フロントスタッフの方も礼儀正しく好印象でした。ありがとうございました。また利用させていただきます。

6

Eiji

14 Apr 2024

·

Stayed 2 nights

元々ロケーションだけで選んだので想定通りでした。寝るだけならなんの問題もありません。機会があればまた使う事はあるかと思います。チェックイン時に大量の荷物がありサポートの知人がいたんですが、荷物を部屋に上げるために一緒にエレベーターに乗ろうとしたところ予約は1名なのでと言われた。ベルがいてホテル側がサポートしてくれる訳では無いし、1人で持って上がれる荷物の量でも無いし、どうしろというのか疑問でした。この辺りの従業員の改善をしてもらえれば今回の滞在に何の不満もなかったんですが。

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Location

Very convenient for Yokohama Station with a covered walkway and abundant nearby dining and shops, plus supermarkets. However, many found the route or signage confusing at first, and a few mentioned taxi access challenges.

Related guest reviews

10

Kenneth

15 Nov 2024

·

Stayed 5 nights

We would have appreciated more signage from the train station to the hotel. It was quite a confusing and frustrating walk from the train station. It was by accident that the next day we found a pedestrian bridge leading directly to the station.

10

HIDEAKI

20 Oct 2024

·

Stayed 1 night

横浜駅から近く、雨の日でも濡れないで行くことができて、便利。ただし、横浜駅からホテルまでの動線は、最初は難しいかもしれない。駅にあるニューマン横浜の2階（又は3階）の中を通って行くのが良いと思う（外に出ると遠回りになる。）。

10

Yit Teng

14 May 2025

·

Stayed 7 nights

Good and clean hotel. Near to the Yokohama station, grocery store just downstairs, covered bridge access Yokohama station, highly recommended hotel for one person stay.

10

Agnes

18 Sept 2025

·

Stayed 2 nights

地點很方便鄰近JR橫濱站架空行人天李連接

8

Alice

2 Jun 2025

·

Stayed 2 nights

Very difficult to find from the station. Very difficult to take the taxi. Others are good.

10

Anthony Hong Choy

19 May 2025

·

Stayed 3 nights

Hotel near to station and major shopping district.

10

Allan

11 Dec 2025

·

Stayed 7 nights

Excellent location near Yokohama station. Room was spotless and quiet. Staff were attentive and always helpful. Highly recommended and I will definitely stay again when visiting the Tokyo area.

10

SAORI

4 Aug 2024

·

Stayed 1 night

横浜駅からコンコースが続いており、多少距離はあるものの移動が楽でした。再開発中で新しく魅力的なお店がご近所に沢山できている様です。次回も利用したいです。

10

Tomikazu

8 Aug 2025

·

Stayed 2 nights

Great location

10

Shio

16 May 2025

·

Stayed 1 night

スーツケースで荷物が重かったので、駅近のホテルメッツ横浜さんに滞在しましたが、結果大正解でした！ NEWoManから入り2階の一番奥の出口から出ましたら、ホテルのあるビルまでは屋外連絡通路で繋がってます。所要時間も5分も掛からない程度です。屋根付きなので雨でも濡れずに便利でした。お部屋はセミダブルの部屋を2人で使用だったので少し手狭ではありましたが、新しく非常に清潔で快適に過ごせました！ベッドも硬すぎず柔らかすぎずちょうど良く、ぐっすり安眠することが出来ました。疲れていたのでバスタブも使いましたが、アメニティでいただいた入浴剤がとても良い香りだったので癒されました。横浜駅周辺で宿泊の際はまた利用したいと思います。

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Dining

Breakfast is frequently praised as good to excellent, though some found it simple or average and one review reported poor service in the restaurant. Numerous dining choices are in or near the building.

Related guest reviews

10

Hironori

4 Nov 2023

·

Stayed 1 night

アメニティや部屋のお風呂、トイレなどは非常に清潔感があって良い。またロビーの紅茶、コーヒーのサービスもありがたい。枕の高さなどもちょうどよかった。朝食ビュッフェもほぼ非の打ち所なく、素晴らしい。しいていえば、あずけた荷物を返却していただくときに渡し忘れがあったこと、(経費削減のためか）新聞のサービスがなかったことが気になった。と言っても、新聞は欲しければ自分で買えばよいだけの話。あとは横浜駅からのデッキが極めて分かりにくく、何かしら周知に改善を要する気はしました。いずれにしてもありがとうございました。

10

Toshihiko

24 Apr 2025

·

Stayed 2 nights

Convenient location. Nice breakfast

10

Paul

22 Dec 2024

·

Stayed 2 nights

Great location, close to trains, shops, restaurants. Hotel and rooms are really well appointed.

10

Gee Pin Isaac

24 Oct 2025

·

Stayed 2 nights

A great place for shopping and dining

8

takako

4 Jun 2025

·

Stayed 2 nights

部屋はとても綺麗でした朝食も2日間少し違うメニューもありましたがもう少しレパートリーを増やしてもらったら良かったように思います

10

Daniel

24 Jan 2025

·

Stayed 1 night

Very close to Yokohama station. Very good buffet breakfast. Many options to choose from. Good access to Yokohama station and subway

8

Rob

14 Nov 2025

·

Stayed 1 night

The hotel was very good, a bright clean bathroom, comfortable bed and wonderful staff. What i cannot recommend is the breakfast option. The restaurant staff were fatigued by the number of foreign visitors. When i asked for a condiment, to have it become a subject of derision the staff spoke to one another about was not good. I may choose not to speak japanese but i do understand what is said. This was an attitude prevalent in all working the restaurant, they all could use a good hug.

10

Catherine

24 Oct 2025

·

Stayed 3 nights

Great place to stay so many option for dining and shopping, train station very close. I would stay here again.

8

Kumiko

16 Aug 2025

·

Stayed 1 night

コンビニが近くに無く、ロビーの販売機も種類が少ない。各階に販売機が欲しい。横浜駅からの出口付近にホテルの道案内が無くて迷ってしまった。室内は清潔で快適だった。ごみ箱が分別になっていたが、具体的な使用方法を明記しないと捨てる時に迷う。朝食はシンプルでちょうどいい感じだった。

10

Shunyao

24 Dec 2023

·

Stayed 4 nights

Convenient to the Yokohama station. Excellent breakfast

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $80	2 $90	3 $88	4 $81	5 $109	6 $137	7 $200
8 $90	9 $81	10 $92	11 $125	12 $125	13 $103	14 $184
15 $98	16 $76	17 $98	18 $95	19 $106	20 $129	21 $254
22 $242	23 $84	24 $103	25 $108	26 $109	27 $123	28 $206
29 $90	30 $80

JR-East Hotel Mets Yokohama

Prices for JR-East Hotel Mets Yokohama

Monthly average prices

About this property

Location

Room options

Superior Twin Room (2 Adults)

Superior Single Room (1 Adult)

Superior Twin Room (1 Adult)

Superior Single Room (2 Adults)

Guest reviews of JR-East Hotel Mets Yokohama

What guests think

Property policies

Check-in instructions

Good to know

FAQs about JR-East Hotel Mets Yokohama

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20 $92	21 $139	22 $114	23 $196	24 $234
25 $95	26 $85	27 $120	28 $166	29 $164	30 $109	31 $170