Hotel Unknown
From
85 $US
/nuit
Sélectionnez les dates pour voir les prix et les disponibilités
From
85 $US
/nuit
À propos de cet établissement
Prenez le temps de vous détendre dans le centre bien-être de l'hébergement. Parmi les services et équipements offerts par cet hôtel vous trouvez également l'accès Wi-Fi à Internet gratuit, un service de conciergerie et une salle de banquet.
Équipements
Prenez le temps de vous détendre dans le centre bien-être de l'hébergement. Parmi les services et équipements offerts par cet hôtel vous trouvez également l'accès Wi-Fi à Internet gratuit, un service de conciergerie et une salle de banquet.
Services de l'établissement
Les équipements et services proposés incluent un service de nettoyage à sec / blanchisserie, une réception ouverte 24 h/24 et une consigne à bagages.
Repas
Hotel Unknown vous invite à découvrir son restaurant. L'hébergement vous invite à rejoindre son bar/salon pour une petite pause bien méritée. Un petit déjeuner continental gratuit est servi tous les jours de 07 h 30 à 11 h 00.
Chambres
Les 20 chambres climatisées de l'hébergement vous invitent à la détente et comprennent une télévision à écran plat. Les chambres sont dotées d'un balcon ou un patio. L'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le reste du monde et votre divertissement est assuré par des chaînes par câble. Les salles de bain comprennent une douche et des articles de toilette gratuits.
Emplacement
En choisissant Hotel Unknown, vous profiterez d'un séjour à Mérida (Centre-ville de Mérida), à moins de 5 minutes en voiture de Paseo de Montejo et Centre de congrès international du Yucatán. Cet hôtel avec spa se trouve à 8,8 km de Plaza Altabrisa et à 9,8 km de Consulat Général des États-Unis à Mérida.
À proximité
Parc de Santiago(0.3 miles)
Casa Frederick Catherwood(0.3 miles)
Bibliothèque anglaise de Mérida(0.3 miles)
Parc Santa Lucía(0.4 miles)
Université Autonome du Yucatán(0.6 miles)
Théâtre José Peón Contreras(0.6 miles)
Église de Jesús de la Tercera Orden(0.7 miles)
Parque Hidalgo(0.7 miles)
Casino La Cima(0.8 miles)
Centre Culturel El Olimpo(0.8 miles)
Palais municipal de Mérida(0.8 miles)
Palais du Gouverneur(0.8 miles)
Plaza Grande(0.9 miles)
Cathédrale de Mérida(0.9 miles)
Musée Casa Montejo(0.9 miles)
L'aéroport principal le plus proche est : Aéroport international Manuel Crescencio Rejon (MID)(4.4 miles)
Restaurant
Piscine
Chambres non-fumeurs
Service en chambre
Organisation d'excursions
Ménage
Emplacement
Colonia Barrio Santiago Calle 53 # 559 B y C, District de Santiago, Mérida, Municipalité de Mérida, Péninsule du Yucatán, Mexique
Parc de Santiago (0.3 miles)
Casa Frederick Catherwood (0.3 miles)
Bibliothèque anglaise de Mérida (0.3 miles)
Parc Santa Lucía (0.4 miles)
Université Autonome du Yucatán (0.6 miles)
Théâtre José Peón Contreras (0.6 miles)
Options de chambre
11
Suite Premium, 2 chambres, piscine privée
Détails de la chambre
1 Très Grand Lit Double
et 1 Grand Lit Double
Couchages 4
581 ft²
Balcon ou terrasseClimatisationWi-Fi (gratuit)Salle de bain privéePiscine privée
10
Chambre Standard, 1 très grand lit, piscine privée
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
377 ft²
Balcon ou terrasseClimatisationWi-Fi (gratuit)Salle de bain privéePiscine privée
8
Chambre Standard, 1 très grand lit
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
355 ft²
Balcon ou terrasseClimatisationWi-Fi (gratuit)Salle de bain privée
10
Chambre Double Standard, 2 grands lits
Détails de la chambre
2 Grands Lits Doubles
Couchages 4
452 ft²
Balcon ou terrasseClimatisationWi-Fi (gratuit)Salle de bain privée
7
Chambre Double Standard, 2 grands lits, piscine privée
Détails de la chambre
2 Grands Lits Doubles
Couchages 4
409 ft²
Balcon ou terrasseClimatisationWi-Fi (gratuit)Salle de bain privéePiscine privée
Avis des voyageurs sur Hotel Unknown
8.7
Fabuleux
Basé sur 446 avis vérifiés
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
D'après les avis, l'hôtel Unknown est apprécié pour son personnel accueillant, ses chambres spacieuses (certaines avec piscine privée), et son environnement paisible et verdoyant avec une piscine agréable, situé dans un quartier calme de Santiago, à environ 15 à 20 minutes à pied du centre de Mérida.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
D'après les avis, l'hôtel Unknown est apprécié pour son personnel accueillant, ses chambres spacieuses (certaines avec piscine privée), et son environnement paisible et verdoyant avec une piscine agréable, situé dans un quartier calme de Santiago, à environ 15 à 20 minutes à pied du centre de Mérida.
Les massages proposés au spa sur place reçoivent fréquemment des éloges. Les inconvénients fréquemment mentionnés sont une connexion Wi-Fi et une eau chaude irrégulières, une climatisation parfois défaillante, des petits-déjeuners simples avec peu de variété et des heures d'ouverture limitées pour le bar ou le restaurant. Les clients signalent également des allées en gravier ou en bois inégales, l'absence de parking sur place (uniquement le stationnement dans la rue) et la présence occasionnelle d'insectes. Attendez-vous à un séjour paisible dans un hôtel de charme avec des hébergements spacieux et quelques particularités opérationnelles.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
Les piscines et les espaces verts sont un atout majeur, certaines chambres offrant une piscine privée. Le spa sur place et les massages sont constamment salués. Les points négatifs incluent des heures d'ouverture limitées pour le bar/restaurant, l'absence de parking sur place (uniquement le stationnement dans la rue), des allées en gravier/bois inégales et d'éventuels travaux de rénovation.
Avis de voyageur à ce sujet
10
Michael
1 févr. 2025
·
A séjourné 1 nuit
A lovely boutique hotel with delightful staff and lush greenery surrounding a pool that is built for short laps and cooling off. The rooms are spacious, some with their own plunge pools and comfy couches on which to lounge. The in-house massage therapists are an extra bonus. The hotel is conveniently located in a quieter part of Merida but close enough to the center of town, a 20-minute walk away. The Marcado Santiago is but 5 minutes away on foot and offers authentic local fare along with a living gallery of community activities such as dance and celebrations. About an hour's drive from the beaches of the Gulf, and nearby cenotes. A perfect hideaway from winter's wrath. Breakfast is good too.
A lovely boutique hotel with delightful staff and lush greenery surrounding a pool that is built for short laps and cooling off. The rooms are spacious, some with their own plunge pools and comfy couches on which to lounge. The in-house massage therapists are an extra bonus. The hotel is conveniently located in a quieter part of Merida but close enough to the center of town, a 20-minute walk away. The Marcado Santiago is but 5 minutes away on foot and offers authentic local fare along with a living gallery of community activities such as dance and celebrations. About an hour's drive from the beaches of the Gulf, and nearby cenotes. A perfect hideaway from winter's wrath. Breakfast is good too.
8
Imelda
1 août 2025
·
A séjourné 4 nuits
The place was fully rustic. The A/C was not able to cool the living room part of the room. The bedroom, however, did manage to get cool. The floors were not as clean as they could have been- I found this out after walking on them with only my socks. It was difficult reaching our room as we had to traverse railroad ties that were half buried into the ground. The foilage leading to our room was overgrown. There was no telephone in room- glad there wasn’t an emergency.
The place was fully rustic. The A/C was not able to cool the living room part of the room. The bedroom, however, did manage to get cool. The floors were not as clean as they could have been- I found this out after walking on them with only my socks. It was difficult reaching our room as we had to traverse railroad ties that were half buried into the ground. The foilage leading to our room was overgrown. There was no telephone in room- glad there wasn’t an emergency.
8
Margarita
9 nov. 2024
·
A séjourné 3 nuits
Hotel interesante en el Barrio de Santiago. No esta tan cerca del Centro Historico, caminando son 15 a 20 min. No lo recomiendo para personas de 3a. Edad o con niños, los pasillos para llegar a los cuartos y albercas no tienen piso, sino troncos de madera desiguales y grava, lo que hace imposible llevar maletas, silla de ruedas, carriola y es facil caerse.
Hotel interesante en el Barrio de Santiago. No esta tan cerca del Centro Historico, caminando son 15 a 20 min. No lo recomiendo para personas de 3a. Edad o con niños, los pasillos para llegar a los cuartos y albercas no tienen piso, sino troncos de madera desiguales y grava, lo que hace imposible llevar maletas, silla de ruedas, carriola y es facil caerse.
10
Ariel
4 janv. 2026
·
A séjourné 3 nuits
We had a fantastic room with a private little yard and pool that we loved - the breakfast was great and the staff was so nice . We also got massages which were perfect . The hotel pool and grounds were also really nice !
We had a fantastic room with a private little yard and pool that we loved - the breakfast was great and the staff was so nice . We also got massages which were perfect . The hotel pool and grounds were also really nice !
8
Oscar
29 août 2025
·
A séjourné 4 nuits
El unico detalle es que hay que estacionarse en la calle.
El unico detalle es que hay que estacionarse en la calle.
10
Maria
8 mai 2025
·
A séjourné 3 nuits
He estado en este hotel por varias ocasiones, es nuestro punto de partida para conocer Yucatán. No tiene estacionamiento pero la calle ha resultado muy segura. Cerca del Centro si te gusta caminar y de varios lugares de interés como la Plaza Santa Lucía. A unos pasos de la parada del VayVen (transporte publico). Estaba en remodelación lo cual fue un inconveniente para el restaurante ya que solo tenía servicio por la mañana. El plus es que ahora hay un servicio de Spa fabuloso. Si fue un poco difícil para mi madre, persona de la tercera edad el acceso al cuarto, pero nada que no pudiéramos resolver, y el encargado del hotel nos prestó una silla de ruedas. El lugar en sí es encantador pero lo mejor es la atención de su personal ¡de lo mejor en mis experiencias de viajera!
He estado en este hotel por varias ocasiones, es nuestro punto de partida para conocer Yucatán. No tiene estacionamiento pero la calle ha resultado muy segura. Cerca del Centro si te gusta caminar y de varios lugares de interés como la Plaza Santa Lucía. A unos pasos de la parada del VayVen (transporte publico). Estaba en remodelación lo cual fue un inconveniente para el restaurante ya que solo tenía servicio por la mañana. El plus es que ahora hay un servicio de Spa fabuloso. Si fue un poco difícil para mi madre, persona de la tercera edad el acceso al cuarto, pero nada que no pudiéramos resolver, y el encargado del hotel nos prestó una silla de ruedas. El lugar en sí es encantador pero lo mejor es la atención de su personal ¡de lo mejor en mis experiencias de viajera!
4
Myrna Oyuky
10 oct. 2025
·
A séjourné 5 nuits
las isntalaciones muy viejas decia alberca y era una pila y muy caro
las isntalaciones muy viejas decia alberca y era una pila y muy caro
10
justo cuauhtémoc
1 sept. 2024
·
A séjourné 3 nuits
Fascinantes las albercas ,solo deberían dejar de dar el servicio más tarde de las 8 pm
Fascinantes las albercas ,solo deberían dejar de dar el servicio más tarde de las 8 pm
10
Michael Francis
27 nov. 2025
·
A séjourné 6 nuits
Friendly and helpful staff. Very safe and mellow vibe in the middle of the Santiago neighborhood, which feels like a middle class area. Spacious room and great bed. Nicely maintained grounds and pool. It’s about 1 mile from the heart of the historical district, or roughly a 15 minute walk.
Friendly and helpful staff. Very safe and mellow vibe in the middle of the Santiago neighborhood, which feels like a middle class area. Spacious room and great bed. Nicely maintained grounds and pool. It’s about 1 mile from the heart of the historical district, or roughly a 15 minute walk.
8
Karla
15 sept. 2025
·
A séjourné 3 nuits
El personal es amable, pero no hay quien pueda llevar una botella de agua a las habitaciones, ni nada desde las 3 de la tarde. La alberca esta muy bonita y cómoda, pero del mismo modo no hay nadie que ofrezca algo de tomar
El personal es amable, pero no hay quien pueda llevar una botella de agua a las habitaciones, ni nada desde las 3 de la tarde. La alberca esta muy bonita y cómoda, pero del mismo modo no hay nadie que ofrezca algo de tomar
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
De nombreux clients trouvent les chambres propres, mais plusieurs signalent de la poussière sous les lits, des nuisibles (blattes ou même un scorpion) et parfois de la moisissure ou des problèmes d'entretien. La propreté générale semble mitigée.
Avis de voyageur à ce sujet
8
Iris Adriana
28 juil. 2025
·
A séjourné 3 nuits
En limpieza di 3 estrellas porque al buscar un arete miré bajo de la cama y había basura y mucho polvo, como que esa área no la limpian regularmente. Pero el resto de la habitación limpia.
En limpieza di 3 estrellas porque al buscar un arete miré bajo de la cama y había basura y mucho polvo, como que esa área no la limpian regularmente. Pero el resto de la habitación limpia.
4
Yael
18 mars 2025
·
A séjourné 2 nuits
The room smelled like mold and my brother in laws room had visible black mold on the ceiling.
The room smelled like mold and my brother in laws room had visible black mold on the ceiling.
8
Josefina
10 sept. 2024
·
A séjourné 11 nuits
This hotel is beautiful! It’s wonderfully maintained and really easy to find parking, also rather quiet compared to the city center. I will say, this is not their fault but they might want to consider redoing the doors or adding bug nets- I found a huge cockroach in my room one night and saw another going under the door to another room. It’s kinda unavoidable in the tropical climate but it would be helpful if the doors didn’t have huge gaps! In any case, it was a beautiful space and I would stay here again!
This hotel is beautiful! It’s wonderfully maintained and really easy to find parking, also rather quiet compared to the city center. I will say, this is not their fault but they might want to consider redoing the doors or adding bug nets- I found a huge cockroach in my room one night and saw another going under the door to another room. It’s kinda unavoidable in the tropical climate but it would be helpful if the doors didn’t have huge gaps! In any case, it was a beautiful space and I would stay here again!
8
Camilla
4 févr. 2026
·
A séjourné 7 nuits
A very pleasant stay. Staff were very welcoming and amenable. Room was clean and comfortable. Only complaint was the shower and trying to figure out how to get enough hot water to finish a shower.
A very pleasant stay. Staff were very welcoming and amenable. Room was clean and comfortable. Only complaint was the shower and trying to figure out how to get enough hot water to finish a shower.
8
ALEJANDRA
16 janv. 2025
·
A séjourné 4 nuits
El lugar y sus empleados son divinos. Lo que si es que falla un poco la limpieza de la habitación, el piso muy sucio, creo no se trapea. Solo eso.
El lugar y sus empleados son divinos. Lo que si es que falla un poco la limpieza de la habitación, el piso muy sucio, creo no se trapea. Solo eso.
10
Maritza
22 janv. 2024
·
A séjourné 3 nuits
El hotel es bonito aunque lejos del centro.Tiene todo lo necesario para una excelente estancia se encuentra un poco descuidado. El desayuno tiene costo extra pero está rico y completo, acorde a los precios. Soliciten a diario la limpieza ya que encontramos un alacrán y una cucaracha, aspecto que definitivamente arruina el alojamiento.
El hotel es bonito aunque lejos del centro.Tiene todo lo necesario para una excelente estancia se encuentra un poco descuidado. El desayuno tiene costo extra pero está rico y completo, acorde a los precios. Soliciten a diario la limpieza ya que encontramos un alacrán y una cucaracha, aspecto que definitivamente arruina el alojamiento.
10
Juan Roberto Esparza
15 nov. 2024
·
A séjourné 7 nuits
Me gustó mucho la limpieza, la comodidad de la cama y las almohadas. El personal muy amigable. El hotel rústico y muy bonito. Lo recomiendo ampliamente.
Me gustó mucho la limpieza, la comodidad de la cama y las almohadas. El personal muy amigable. El hotel rústico y muy bonito. Lo recomiendo ampliamente.
8
IRENE
22 nov. 2025
·
A séjourné 2 nuits
Personal amable, pero no estaba muy limpio
Personal amable, pero no estaba muy limpio
10
DAVID FUENTES
29 oct. 2025
·
A séjourné 3 nuits
Todo muy bien. Buen trato. Cuarto amplio y limpio. Buena elección.
Todo muy bien. Buen trato. Cuarto amplio y limpio. Buena elección.
2
Leila
23 août 2025
·
A séjourné 1 nuit
I am requesting a refund. Last night I tried to contact you, but nobody followed up on my complaint. Around 10:30 p.m., I saw one large dead cockroach and another one alive in my room, which I had to kill. When I reported this to the receptionist, he told me I could use a spray — which is a completely inappropriate response. I explained that I have asthma, and he replied that I should have told them earlier. I said that I should not have to notify the hotel in advance in order to avoid being exposed to pesticides. I was moved to another room, but I still could not sleep well. There was no blanket, I was unsure if there were more cockroaches, and there was no fridge in the room. Overall, I am very upset with Expedia for this experience and the lack of proper support.
I am requesting a refund. Last night I tried to contact you, but nobody followed up on my complaint. Around 10:30 p.m., I saw one large dead cockroach and another one alive in my room, which I had to kill. When I reported this to the receptionist, he told me I could use a spray — which is a completely inappropriate response. I explained that I have asthma, and he replied that I should have told them earlier. I said that I should not have to notify the hotel in advance in order to avoid being exposed to pesticides. I was moved to another room, but I still could not sleep well. There was no blanket, I was unsure if there were more cockroaches, and there was no fridge in the room. Overall, I am very upset with Expedia for this experience and the lack of proper support.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les chambres sont spacieuses et confortables, beaucoup d'entre elles disposant d'un patio ou d'une piscine privée. Les lits sont généralement appréciés. Les inconvénients récurrents sont une connexion Wi-Fi et une eau chaude irrégulières, une climatisation qui peut avoir du mal dans les espaces de vie, du bruit de la rue occasionnel et l'absence de réfrigérateur dans la chambre.
Avis de voyageur à ce sujet
10
Emil
2 nov. 2025
·
A séjourné 15 nuits
Jättetrevlig och hjälpsam personal. Fint rum, wifi hade lite problem i mellanåt men var enkelt fixat med en omstart av routern på rummet. Frukosten var trevlig.
Jättetrevlig och hjälpsam personal. Fint rum, wifi hade lite problem i mellanåt men var enkelt fixat med en omstart av routern på rummet. Frukosten var trevlig.
8
Imelda
1 août 2025
·
A séjourné 4 nuits
The place was fully rustic. The A/C was not able to cool the living room part of the room. The bedroom, however, did manage to get cool. The floors were not as clean as they could have been- I found this out after walking on them with only my socks. It was difficult reaching our room as we had to traverse railroad ties that were half buried into the ground. The foilage leading to our room was overgrown. There was no telephone in room- glad there wasn’t an emergency.
The place was fully rustic. The A/C was not able to cool the living room part of the room. The bedroom, however, did manage to get cool. The floors were not as clean as they could have been- I found this out after walking on them with only my socks. It was difficult reaching our room as we had to traverse railroad ties that were half buried into the ground. The foilage leading to our room was overgrown. There was no telephone in room- glad there wasn’t an emergency.
8
Claudia
7 avr. 2025
·
A séjourné 3 nuits
This is a very good hotel. The building is lovely as well as the pool. Rooms are very spacious and comfortable and the air conditioning works properly, which is a must in Merida. The one thing we were not too keen on was the fact that the hotel is about 20 minutes walk from the centre which made it difficult sometimes. The surrounding streets are very quiet and somewhat dark so that’s something to consider when you are waking back to the hotel at night.
This is a very good hotel. The building is lovely as well as the pool. Rooms are very spacious and comfortable and the air conditioning works properly, which is a must in Merida. The one thing we were not too keen on was the fact that the hotel is about 20 minutes walk from the centre which made it difficult sometimes. The surrounding streets are very quiet and somewhat dark so that’s something to consider when you are waking back to the hotel at night.
6
Ivar
15 févr. 2026
·
A séjourné 1 nuit
Our stay at Hotel Unknown was average, but the arrival left a poor first impression. The check-in process was difficult and far from welcoming. We arrived about an hour and a half early, and although our room was ready, we were asked to pay €15 to access it. That didn’t feel like service, especially since the room was already available. After that, communication remained minimal and not particularly friendly. The room itself was fine. However, it was somewhat noisy on the road-facing side, and the air conditioning was not turned on upon arrival, so the room was still warm. Overall, it was okay — but nothing more than that.
Our stay at Hotel Unknown was average, but the arrival left a poor first impression. The check-in process was difficult and far from welcoming. We arrived about an hour and a half early, and although our room was ready, we were asked to pay €15 to access it. That didn’t feel like service, especially since the room was already available. After that, communication remained minimal and not particularly friendly. The room itself was fine. However, it was somewhat noisy on the road-facing side, and the air conditioning was not turned on upon arrival, so the room was still warm. Overall, it was okay — but nothing more than that.
10
Leanne
19 févr. 2025
·
A séjourné 5 nuits
This is a great hotel in a very good location. The rooms are large and very quiet. There is a beautiful pool. The included breakfast was very good. WiFi is a little inconsistent as was the hot water for the shower but overall we had a great stay and I would definitely stay again.
This is a great hotel in a very good location. The rooms are large and very quiet. There is a beautiful pool. The included breakfast was very good. WiFi is a little inconsistent as was the hot water for the shower but overall we had a great stay and I would definitely stay again.
10
Rodney
23 janv. 2024
·
A séjourné 14 nuits
Need some sort of refrigeration in the room. It's not very eco-friendly to have to throw food and drinks away.
Need some sort of refrigeration in the room. It's not very eco-friendly to have to throw food and drinks away.
10
Ariel
4 janv. 2026
·
A séjourné 3 nuits
We had a fantastic room with a private little yard and pool that we loved - the breakfast was great and the staff was so nice . We also got massages which were perfect . The hotel pool and grounds were also really nice !
We had a fantastic room with a private little yard and pool that we loved - the breakfast was great and the staff was so nice . We also got massages which were perfect . The hotel pool and grounds were also really nice !
8
Julie
27 févr. 2025
·
A séjourné 7 nuits
The hotel is in Barrio de Santiago, a quiet, gentrifying area just west of the Centro. I liked the staff very much - they were super helpful and super nice and patient with my rusty Spanish. The plunge pool was very welcoming and clean, great to cool off after a hot day walking around. Walking to the room was quite tricky. Not great for unsteady walkers. The coffee at breakfast was limited to 1 cup and really, it was awful. There was a coffee maker in the room which was also limited to 1 cup each, but we didn't use it. The hot water in the shower lasted 5 minutes or so, but a tepid shower was OK given the heat. There was nowhere to hang a wet bathing suit to dry (if anything ever really dries in Mérida.) A clothesline in the shower would've been perfect. The room had a bedroom and an anteroom with a couch but it felt cave-like in that it was very dark, even with the lights on. Not enough hangers. Generally, the room was just OK though the bed was very comfortable. The location is good. The nearby Parque de Santiago has a mercado with some "taquerias" and "loncherias". Plus music and dancing on Tuesday evenings. There are cafes nearby the hotel with very good coffee. A 20-minute walk to the central plaza and to Paseo Montejo. 30 minutes to the central mercado. All-in-all, it was a pleasant stay but I will not use the hotel again. I'd prefer something lighter and brighter.
The hotel is in Barrio de Santiago, a quiet, gentrifying area just west of the Centro. I liked the staff very much - they were super helpful and super nice and patient with my rusty Spanish. The plunge pool was very welcoming and clean, great to cool off after a hot day walking around. Walking to the room was quite tricky. Not great for unsteady walkers. The coffee at breakfast was limited to 1 cup and really, it was awful. There was a coffee maker in the room which was also limited to 1 cup each, but we didn't use it. The hot water in the shower lasted 5 minutes or so, but a tepid shower was OK given the heat. There was nowhere to hang a wet bathing suit to dry (if anything ever really dries in Mérida.) A clothesline in the shower would've been perfect. The room had a bedroom and an anteroom with a couch but it felt cave-like in that it was very dark, even with the lights on. Not enough hangers. Generally, the room was just OK though the bed was very comfortable. The location is good. The nearby Parque de Santiago has a mercado with some "taquerias" and "loncherias". Plus music and dancing on Tuesday evenings. There are cafes nearby the hotel with very good coffee. A 20-minute walk to the central plaza and to Paseo Montejo. 30 minutes to the central mercado. All-in-all, it was a pleasant stay but I will not use the hotel again. I'd prefer something lighter and brighter.
10
Michael Francis
27 nov. 2025
·
A séjourné 6 nuits
Friendly and helpful staff. Very safe and mellow vibe in the middle of the Santiago neighborhood, which feels like a middle class area. Spacious room and great bed. Nicely maintained grounds and pool. It’s about 1 mile from the heart of the historical district, or roughly a 15 minute walk.
Friendly and helpful staff. Very safe and mellow vibe in the middle of the Santiago neighborhood, which feels like a middle class area. Spacious room and great bed. Nicely maintained grounds and pool. It’s about 1 mile from the heart of the historical district, or roughly a 15 minute walk.
10
Matthew Dionne
19 avr. 2025
·
A séjourné 3 nuits
Great and spacious room, comfy bed, nice shower. Easily accessible from Centro either by car or by foot. There’s construction happening around the hotel, so a bit noisy in the morning but the room darkening curtains help. The main pool seems nice and clean (didn’t use it) and the small pool in the back garden of room #4 was lovely. Would’ve been nice to have a small fridge in the room to keep drinks cold, or complimentary ice bucket/ice. Air conditioning worked great though! Overall a solid place that offers a lot of value for the cost.
Great and spacious room, comfy bed, nice shower. Easily accessible from Centro either by car or by foot. There’s construction happening around the hotel, so a bit noisy in the morning but the room darkening curtains help. The main pool seems nice and clean (didn’t use it) and the small pool in the back garden of room #4 was lovely. Would’ve been nice to have a small fridge in the room to keep drinks cold, or complimentary ice bucket/ice. Air conditioning worked great though! Overall a solid place that offers a lot of value for the cost.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
Le personnel est fréquemment décrit comme chaleureux, attentif et serviable, avec quelques membres particulièrement remarquables à la réception. Cependant, plusieurs critiques font état d'un accueil peu chaleureux, d'une mauvaise gestion des problèmes et d'un service parfois lent ou sous-effectif.
Avis de voyageur à ce sujet
4
Jennifer S
18 janv. 2026
·
A séjourné 3 nuits
El hotel me pareció cómodo pero el personal del hotel, específicamente las recepcionistas fueron poco profesionales, sin manejo de servicio al cliente (contrario al masajista y a la persona que atendía el restaurante) ya que nos acusaron de haber orinado una almohada sin haberlo verificado antes (evidentemente no fue cierto), nos quisieron cobrar alcohol que no consumimos y primero nos dijeron que si podría haber late check out, planeamos nuestro día conforme a eso y luego nos dijeron que no. Sin duda es un hotel con potencial pero la falla está en sus recepcionistas
El hotel me pareció cómodo pero el personal del hotel, específicamente las recepcionistas fueron poco profesionales, sin manejo de servicio al cliente (contrario al masajista y a la persona que atendía el restaurante) ya que nos acusaron de haber orinado una almohada sin haberlo verificado antes (evidentemente no fue cierto), nos quisieron cobrar alcohol que no consumimos y primero nos dijeron que si podría haber late check out, planeamos nuestro día conforme a eso y luego nos dijeron que no. Sin duda es un hotel con potencial pero la falla está en sus recepcionistas
2
Edgard
25 déc. 2025
·
A séjourné 1 nuit
No funcionaba el internet La atención de front desk pésimo con actitud soberbia y sin solucionar la problemática Nunca tuvimos agua caliente… se acababa en 3 mins El acceso a cuartos estaba con arreglos dificultando el acceso Dejo mucho que desear
No funcionaba el internet La atención de front desk pésimo con actitud soberbia y sin solucionar la problemática Nunca tuvimos agua caliente… se acababa en 3 mins El acceso a cuartos estaba con arreglos dificultando el acceso Dejo mucho que desear
2
Edgard
1 déc. 2025
·
A séjourné 2 nuits
Bastante DECEPCIONADO. Fuimos recomendados por el primo de los dueños y bastante inconforme… internet sin funcionar, no había agua caliente con la justificación de SOLO TENER 20 litros disponibles y ni eso… una persona en front desk grosera, despota y justificando la deficiencia de servicios. Baños descuidados con taza rota… muy mal para tratar de se un hotel boutique. Hay miles de opciones mucho mejores…. NO REGRESRIA!
Bastante DECEPCIONADO. Fuimos recomendados por el primo de los dueños y bastante inconforme… internet sin funcionar, no había agua caliente con la justificación de SOLO TENER 20 litros disponibles y ni eso… una persona en front desk grosera, despota y justificando la deficiencia de servicios. Baños descuidados con taza rota… muy mal para tratar de se un hotel boutique. Hay miles de opciones mucho mejores…. NO REGRESRIA!
6
Ivar
15 févr. 2026
·
A séjourné 1 nuit
Our stay at Hotel Unknown was average, but the arrival left a poor first impression. The check-in process was difficult and far from welcoming. We arrived about an hour and a half early, and although our room was ready, we were asked to pay €15 to access it. That didn’t feel like service, especially since the room was already available. After that, communication remained minimal and not particularly friendly. The room itself was fine. However, it was somewhat noisy on the road-facing side, and the air conditioning was not turned on upon arrival, so the room was still warm. Overall, it was okay — but nothing more than that.
Our stay at Hotel Unknown was average, but the arrival left a poor first impression. The check-in process was difficult and far from welcoming. We arrived about an hour and a half early, and although our room was ready, we were asked to pay €15 to access it. That didn’t feel like service, especially since the room was already available. After that, communication remained minimal and not particularly friendly. The room itself was fine. However, it was somewhat noisy on the road-facing side, and the air conditioning was not turned on upon arrival, so the room was still warm. Overall, it was okay — but nothing more than that.
10
Abigail
3 août 2025
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A séjourné 3 nuits
The property is perfect for a relaxing and fun visit to Merida. The hotel pool and private plunge pools are a real plus in the hot weather. The rooms are well appointed, the air conditioning works great, and the beds are super comfortable. The greenery and plants make the outdoor space feel like a tropical paradise. Above all, the staff are exceptional. The front desk staff are very knowledgeable about Merida and take care of every detail with great professionalism. The operations team is on top of every detail. The cleaning staff and wait staff are super helpful, willing to go over and beyond to make sure guests have what they need. I highly recommend the spa, too! Hotel Unknown is like my home away from home and the only place I stay when visiting Merida. I can’t wait to go back.
The property is perfect for a relaxing and fun visit to Merida. The hotel pool and private plunge pools are a real plus in the hot weather. The rooms are well appointed, the air conditioning works great, and the beds are super comfortable. The greenery and plants make the outdoor space feel like a tropical paradise. Above all, the staff are exceptional. The front desk staff are very knowledgeable about Merida and take care of every detail with great professionalism. The operations team is on top of every detail. The cleaning staff and wait staff are super helpful, willing to go over and beyond to make sure guests have what they need. I highly recommend the spa, too! Hotel Unknown is like my home away from home and the only place I stay when visiting Merida. I can’t wait to go back.
10
Carol
6 nov. 2024
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Empleados muy serviciales, Mario y Marielis (recepción) son personas excepcionales con buena conversación y facilitan todo el proceso dentro y hasta fuera del hotel. En general el hotel está muy bien ubicado si deseas quedarte centro Merida, limpio, habitaciones grandes, bien distribuidas y acogedoras. Queda en un sector que se nota está en pleno resurgimiento, remozando viviendas en construcción y esperamos pronto las calles. Volvería a quedarme sin duda.
Empleados muy serviciales, Mario y Marielis (recepción) son personas excepcionales con buena conversación y facilitan todo el proceso dentro y hasta fuera del hotel. En general el hotel está muy bien ubicado si deseas quedarte centro Merida, limpio, habitaciones grandes, bien distribuidas y acogedoras. Queda en un sector que se nota está en pleno resurgimiento, remozando viviendas en construcción y esperamos pronto las calles. Volvería a quedarme sin duda.
10
Michael Francis
27 nov. 2025
·
A séjourné 6 nuits
Friendly and helpful staff. Very safe and mellow vibe in the middle of the Santiago neighborhood, which feels like a middle class area. Spacious room and great bed. Nicely maintained grounds and pool. It’s about 1 mile from the heart of the historical district, or roughly a 15 minute walk.
Friendly and helpful staff. Very safe and mellow vibe in the middle of the Santiago neighborhood, which feels like a middle class area. Spacious room and great bed. Nicely maintained grounds and pool. It’s about 1 mile from the heart of the historical district, or roughly a 15 minute walk.
10
Rodolfo
10 nov. 2025
·
A séjourné 9 nuits
El lugar está muy bien cuidado. Las habitaciones de buen tamaño y suficientemente aisladas. El servicio del personal es sumamente destacable por su disposición, amabilidad y proclividad a atendernos. Sin duda es una gran opción para volver!
El lugar está muy bien cuidado. Las habitaciones de buen tamaño y suficientemente aisladas. El servicio del personal es sumamente destacable por su disposición, amabilidad y proclividad a atendernos. Sin duda es una gran opción para volver!
10
KARIN
16 mai 2025
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A séjourné 6 nuits
Karina and Jose along with all the other staff are fantastic. They really made our stay even more enjoyable
Karina and Jose along with all the other staff are fantastic. They really made our stay even more enjoyable
2
Leila
23 août 2025
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A séjourné 1 nuit
I am requesting a refund. Last night I tried to contact you, but nobody followed up on my complaint. Around 10:30 p.m., I saw one large dead cockroach and another one alive in my room, which I had to kill. When I reported this to the receptionist, he told me I could use a spray — which is a completely inappropriate response. I explained that I have asthma, and he replied that I should have told them earlier. I said that I should not have to notify the hotel in advance in order to avoid being exposed to pesticides. I was moved to another room, but I still could not sleep well. There was no blanket, I was unsure if there were more cockroaches, and there was no fridge in the room. Overall, I am very upset with Expedia for this experience and the lack of proper support.
I am requesting a refund. Last night I tried to contact you, but nobody followed up on my complaint. Around 10:30 p.m., I saw one large dead cockroach and another one alive in my room, which I had to kill. When I reported this to the receptionist, he told me I could use a spray — which is a completely inappropriate response. I explained that I have asthma, and he replied that I should have told them earlier. I said that I should not have to notify the hotel in advance in order to avoid being exposed to pesticides. I was moved to another room, but I still could not sleep well. There was no blanket, I was unsure if there were more cockroaches, and there was no fridge in the room. Overall, I am very upset with Expedia for this experience and the lack of proper support.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Quartier calme de Santiago, à environ 15 à 20 minutes à pied du centre historique. Le Mercado de Santiago est à proximité. Beaucoup se sentent en sécurité pendant la journée, mais préfèrent prendre un taxi la nuit en raison des rues sombres et calmes.
Avis de voyageur à ce sujet
10
Oscar Raziel
13 mai 2024
·
A séjourné 1 nuit
Muy linda experiencia, super buena ubicación en el centro histórico pero a la distancia adecuada para no estar tan lleno.
Muy linda experiencia, super buena ubicación en el centro histórico pero a la distancia adecuada para no estar tan lleno.
8
Claudia
7 avr. 2025
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A séjourné 3 nuits
This is a very good hotel. The building is lovely as well as the pool. Rooms are very spacious and comfortable and the air conditioning works properly, which is a must in Merida. The one thing we were not too keen on was the fact that the hotel is about 20 minutes walk from the centre which made it difficult sometimes. The surrounding streets are very quiet and somewhat dark so that’s something to consider when you are waking back to the hotel at night.
This is a very good hotel. The building is lovely as well as the pool. Rooms are very spacious and comfortable and the air conditioning works properly, which is a must in Merida. The one thing we were not too keen on was the fact that the hotel is about 20 minutes walk from the centre which made it difficult sometimes. The surrounding streets are very quiet and somewhat dark so that’s something to consider when you are waking back to the hotel at night.
10
Ellene
11 févr. 2025
·
A séjourné 1 nuit
Great service, super quiet room, comfortable king bed, nice bathroom amenities, great breakfast included. Location is close to the airport but also conveniently located near the historic center. Highly recommend!
Great service, super quiet room, comfortable king bed, nice bathroom amenities, great breakfast included. Location is close to the airport but also conveniently located near the historic center. Highly recommend!
8
harinder
22 août 2025
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A séjourné 4 nuits
Hotel is located in a quiet neighborhood. Need DiDi/Uber to go places. It is a different kind of hotel, coming from western country. Only give you limited things for breakfast. Pool is ok, but you have to claim it. If some family is using it, you cannot use it, there is no place to just hang out. Rooms are unique, with sitting area. Because of the greenery at the hotel, lots of mosquitoes, I got bit many times. It was decent hotel, but, I will not be staying there next time.
Hotel is located in a quiet neighborhood. Need DiDi/Uber to go places. It is a different kind of hotel, coming from western country. Only give you limited things for breakfast. Pool is ok, but you have to claim it. If some family is using it, you cannot use it, there is no place to just hang out. Rooms are unique, with sitting area. Because of the greenery at the hotel, lots of mosquitoes, I got bit many times. It was decent hotel, but, I will not be staying there next time.
10
Leanne
19 févr. 2025
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A séjourné 5 nuits
This is a great hotel in a very good location. The rooms are large and very quiet. There is a beautiful pool. The included breakfast was very good. WiFi is a little inconsistent as was the hot water for the shower but overall we had a great stay and I would definitely stay again.
This is a great hotel in a very good location. The rooms are large and very quiet. There is a beautiful pool. The included breakfast was very good. WiFi is a little inconsistent as was the hot water for the shower but overall we had a great stay and I would definitely stay again.
10
Mario
28 nov. 2024
·
A séjourné 2 nuits
kind of a hidden gem. stylish design, lots of plants and comfortable. you’re about 15-20 minutes🚶from everything—which is a lot in merida’s punishing climate— but that distance keeps things quiet at night. a trade-off i’m good with.
kind of a hidden gem. stylish design, lots of plants and comfortable. you’re about 15-20 minutes🚶from everything—which is a lot in merida’s punishing climate— but that distance keeps things quiet at night. a trade-off i’m good with.
8
Julie
27 févr. 2025
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A séjourné 7 nuits
The hotel is in Barrio de Santiago, a quiet, gentrifying area just west of the Centro. I liked the staff very much - they were super helpful and super nice and patient with my rusty Spanish. The plunge pool was very welcoming and clean, great to cool off after a hot day walking around. Walking to the room was quite tricky. Not great for unsteady walkers. The coffee at breakfast was limited to 1 cup and really, it was awful. There was a coffee maker in the room which was also limited to 1 cup each, but we didn't use it. The hot water in the shower lasted 5 minutes or so, but a tepid shower was OK given the heat. There was nowhere to hang a wet bathing suit to dry (if anything ever really dries in Mérida.) A clothesline in the shower would've been perfect. The room had a bedroom and an anteroom with a couch but it felt cave-like in that it was very dark, even with the lights on. Not enough hangers. Generally, the room was just OK though the bed was very comfortable. The location is good. The nearby Parque de Santiago has a mercado with some "taquerias" and "loncherias". Plus music and dancing on Tuesday evenings. There are cafes nearby the hotel with very good coffee. A 20-minute walk to the central plaza and to Paseo Montejo. 30 minutes to the central mercado. All-in-all, it was a pleasant stay but I will not use the hotel again. I'd prefer something lighter and brighter.
The hotel is in Barrio de Santiago, a quiet, gentrifying area just west of the Centro. I liked the staff very much - they were super helpful and super nice and patient with my rusty Spanish. The plunge pool was very welcoming and clean, great to cool off after a hot day walking around. Walking to the room was quite tricky. Not great for unsteady walkers. The coffee at breakfast was limited to 1 cup and really, it was awful. There was a coffee maker in the room which was also limited to 1 cup each, but we didn't use it. The hot water in the shower lasted 5 minutes or so, but a tepid shower was OK given the heat. There was nowhere to hang a wet bathing suit to dry (if anything ever really dries in Mérida.) A clothesline in the shower would've been perfect. The room had a bedroom and an anteroom with a couch but it felt cave-like in that it was very dark, even with the lights on. Not enough hangers. Generally, the room was just OK though the bed was very comfortable. The location is good. The nearby Parque de Santiago has a mercado with some "taquerias" and "loncherias". Plus music and dancing on Tuesday evenings. There are cafes nearby the hotel with very good coffee. A 20-minute walk to the central plaza and to Paseo Montejo. 30 minutes to the central mercado. All-in-all, it was a pleasant stay but I will not use the hotel again. I'd prefer something lighter and brighter.
10
Emmanuel
14 févr. 2024
·
A séjourné 1 nuit
Cerca del Barrio de Santiago.
Cerca del Barrio de Santiago.
10
Michael Francis
27 nov. 2025
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A séjourné 6 nuits
Friendly and helpful staff. Very safe and mellow vibe in the middle of the Santiago neighborhood, which feels like a middle class area. Spacious room and great bed. Nicely maintained grounds and pool. It’s about 1 mile from the heart of the historical district, or roughly a 15 minute walk.
Friendly and helpful staff. Very safe and mellow vibe in the middle of the Santiago neighborhood, which feels like a middle class area. Spacious room and great bed. Nicely maintained grounds and pool. It’s about 1 mile from the heart of the historical district, or roughly a 15 minute walk.
10
Paulo
20 avr. 2025
·
A séjourné 2 nuits
Viajamos em família (4) e a nossa suite era excelente, espaçosa e bonita. 2 quartos, sala de estar, pequena piscina privada. O pequeno almoço era agradável mas podia ter maior variedade e quantidade. A localização era adequada para visitar a cidade e na rua sempre tivemos lugar de estacionamento
Viajamos em família (4) e a nossa suite era excelente, espaçosa e bonita. 2 quartos, sala de estar, pequena piscina privada. O pequeno almoço era agradável mas podia ter maior variedade e quantidade. A localização era adequada para visitar a cidade e na rua sempre tivemos lugar de estacionamento
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
Le petit-déjeuner est généralement bon mais simple (œufs, fruits, café), avec une variété limitée et parfois des portions réduites. La qualité du café varie. Le service de restauration et de bar peut être limité ou lent, et le restaurant est parfois fermé en dehors des heures du petit-déjeuner.
Avis de voyageur à ce sujet
8
Lisette Acosta
3 mai 2025
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A séjourné 3 nuits
Habitaciones amplias y de buen diseño, con lo necesario. Sugiero que no dejen la manguera de riego en el pasillo hacia las habitaciones. Desayuno muy sencillo. El café sabía a quemado. Nos tocó trabajadores y el ruido lo hacían desde las 8 am además de que gritaban y cantaban, y nosotros queríamos descansar más tiempo.
Habitaciones amplias y de buen diseño, con lo necesario. Sugiero que no dejen la manguera de riego en el pasillo hacia las habitaciones. Desayuno muy sencillo. El café sabía a quemado. Nos tocó trabajadores y el ruido lo hacían desde las 8 am además de que gritaban y cantaban, y nosotros queríamos descansar más tiempo.
10
Karina
1 déc. 2024
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A séjourné 6 nuits
Lindo lugar, muy limpio. Tal cual las fotos. El único detalle es que no tienen comidas ni cenas en su restaurante, solo desayuno.
Lindo lugar, muy limpio. Tal cual las fotos. El único detalle es que no tienen comidas ni cenas en su restaurante, solo desayuno.
10
Ariel
4 janv. 2026
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A séjourné 3 nuits
We had a fantastic room with a private little yard and pool that we loved - the breakfast was great and the staff was so nice . We also got massages which were perfect . The hotel pool and grounds were also really nice !
We had a fantastic room with a private little yard and pool that we loved - the breakfast was great and the staff was so nice . We also got massages which were perfect . The hotel pool and grounds were also really nice !
8
Christophe
2 janv. 2025
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A séjourné 3 nuits
Cest un joli hôtel, les chambres sont grandes et le petit jardin avec le bassin bien agréable. Le service est tres bien. Le petit dejeuner meriterait un peu plus de diversité (oeuf et fruits) avec un café. Pas de souci pour se garer. Lacces au centre ville est facile, nous faisions la moitie avec la voiture et le reste a pied. Manque d'insonorisation avec la chambre voisine.
Cest un joli hôtel, les chambres sont grandes et le petit jardin avec le bassin bien agréable. Le service est tres bien. Le petit dejeuner meriterait un peu plus de diversité (oeuf et fruits) avec un café. Pas de souci pour se garer. Lacces au centre ville est facile, nous faisions la moitie avec la voiture et le reste a pied. Manque d'insonorisation avec la chambre voisine.
10
Maria
8 mai 2025
·
A séjourné 3 nuits
He estado en este hotel por varias ocasiones, es nuestro punto de partida para conocer Yucatán. No tiene estacionamiento pero la calle ha resultado muy segura. Cerca del Centro si te gusta caminar y de varios lugares de interés como la Plaza Santa Lucía. A unos pasos de la parada del VayVen (transporte publico). Estaba en remodelación lo cual fue un inconveniente para el restaurante ya que solo tenía servicio por la mañana. El plus es que ahora hay un servicio de Spa fabuloso. Si fue un poco difícil para mi madre, persona de la tercera edad el acceso al cuarto, pero nada que no pudiéramos resolver, y el encargado del hotel nos prestó una silla de ruedas. El lugar en sí es encantador pero lo mejor es la atención de su personal ¡de lo mejor en mis experiencias de viajera!
He estado en este hotel por varias ocasiones, es nuestro punto de partida para conocer Yucatán. No tiene estacionamiento pero la calle ha resultado muy segura. Cerca del Centro si te gusta caminar y de varios lugares de interés como la Plaza Santa Lucía. A unos pasos de la parada del VayVen (transporte publico). Estaba en remodelación lo cual fue un inconveniente para el restaurante ya que solo tenía servicio por la mañana. El plus es que ahora hay un servicio de Spa fabuloso. Si fue un poco difícil para mi madre, persona de la tercera edad el acceso al cuarto, pero nada que no pudiéramos resolver, y el encargado del hotel nos prestó una silla de ruedas. El lugar en sí es encantador pero lo mejor es la atención de su personal ¡de lo mejor en mis experiencias de viajera!
6
Esteban
27 oct. 2024
·
A séjourné 1 nuit
Breakfast is so so at best. Good luck if you are vegetarian or vegan. They seem understaff in the restaurant, it was slower and the cook was also waitress!
Breakfast is so so at best. Good luck if you are vegetarian or vegan. They seem understaff in the restaurant, it was slower and the cook was also waitress!
10
Ralph
11 janv. 2026
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A séjourné 3 nuits
Everything was perfect. The breakfast was very good and the staff very nice.
Everything was perfect. The breakfast was very good and the staff very nice.
8
Karla
15 sept. 2025
·
A séjourné 3 nuits
El personal es amable, pero no hay quien pueda llevar una botella de agua a las habitaciones, ni nada desde las 3 de la tarde. La alberca esta muy bonita y cómoda, pero del mismo modo no hay nadie que ofrezca algo de tomar
El personal es amable, pero no hay quien pueda llevar una botella de agua a las habitaciones, ni nada desde las 3 de la tarde. La alberca esta muy bonita y cómoda, pero del mismo modo no hay nadie que ofrezca algo de tomar
10
Santiago
19 févr. 2025
·
A séjourné 2 nuits
Beautiful hotel, staff was very friendly and the pool in the room was the highlight of our trip. The hotel is a bit far from Plaza Central (about 20 min walk), just to keep in mind. Rooms are spacious and bed was comfortable. Breakfast were basic and small portion but Plaza de Santiago is just 2 blocks from the hotel with the best tacos/tortas of cochinita and lechón great for breakfast. It's a must!
Beautiful hotel, staff was very friendly and the pool in the room was the highlight of our trip. The hotel is a bit far from Plaza Central (about 20 min walk), just to keep in mind. Rooms are spacious and bed was comfortable. Breakfast were basic and small portion but Plaza de Santiago is just 2 blocks from the hotel with the best tacos/tortas of cochinita and lechón great for breakfast. It's a must!
10
sarai
23 févr. 2026
·
A séjourné 3 nuits
Staff was very friendly, hotel was clean with cozy areas. The kitchen closed early and bar staff was not always there. Spa service was excellent.
Staff was very friendly, hotel was clean with cozy areas. The kitchen closed early and bar staff was not always there. Spa service was excellent.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
10
Gloria
18 mars 2026
·
A séjourné 2 nuits
Si
Si
2
Richard-Yann
2 avr. 2025
·
A séjourné 3 nuits
Nous sommes restés plusieurs nuits au sein de cet hôtel. Ce dernier reste joli et dispose de certains atouts (piscine et massages avec suppléments). La ville est agréable mais sans plus. La distance au centre ville est de l'ordre de 20mn Nous avons réservé une chambre standard avec piscine privative. Cette chambre tout d'abord ne dispose de réfrigérateur, c'est dommage surtout pour des touristes de passage dans un pays si chaud. Sur la photo de notre réservation était disposé une table et deux chaises sur la terrasse...jamais nous n'en avons eu durant notre séjour. Le petit déjeuner est frugal mais comme dans tous les autres hôtels autre que chaine. Le pire pour moi étant la réception : le personnel n'est pas polyglotte. La conséquence est une perte de temp, de l'énervement et surtout beaucoup d'incompréhension. Pour exemple, nous avons commandé un petit déjeuner. emporter; j'ai réitéré ma demande par trois fois et le jour J ils n'avaient rien faits et m'ont demandé d'attendre une heure que le cuisinier arrive. Suite à un message au manager ce dernier m'a contacté et m'a proposé de duire le prix du petit déjeuner lors d'une prochaine visite. Compte tenu de mon expérience, je ne reviendrais pas à cet hôtel. Enfin j'ai demandé confirmation sur l'ouverture d'un site (Mayapan). La réceptionniste m'a assuré qu'il était ouvert (je lui avais demandé poliment de leur téléphoner pour ne pas me déplacer pour rien). Elle m'a asssuré qu'il était ouvert. Une fois arrivé au site celui-ci
Nous sommes restés plusieurs nuits au sein de cet hôtel. Ce dernier reste joli et dispose de certains atouts (piscine et massages avec suppléments). La ville est agréable mais sans plus. La distance au centre ville est de l'ordre de 20mn Nous avons réservé une chambre standard avec piscine privative. Cette chambre tout d'abord ne dispose de réfrigérateur, c'est dommage surtout pour des touristes de passage dans un pays si chaud. Sur la photo de notre réservation était disposé une table et deux chaises sur la terrasse...jamais nous n'en avons eu durant notre séjour. Le petit déjeuner est frugal mais comme dans tous les autres hôtels autre que chaine. Le pire pour moi étant la réception : le personnel n'est pas polyglotte. La conséquence est une perte de temp, de l'énervement et surtout beaucoup d'incompréhension. Pour exemple, nous avons commandé un petit déjeuner. emporter; j'ai réitéré ma demande par trois fois et le jour J ils n'avaient rien faits et m'ont demandé d'attendre une heure que le cuisinier arrive. Suite à un message au manager ce dernier m'a contacté et m'a proposé de duire le prix du petit déjeuner lors d'une prochaine visite. Compte tenu de mon expérience, je ne reviendrais pas à cet hôtel. Enfin j'ai demandé confirmation sur l'ouverture d'un site (Mayapan). La réceptionniste m'a assuré qu'il était ouvert (je lui avais demandé poliment de leur téléphoner pour ne pas me déplacer pour rien). Elle m'a asssuré qu'il était ouvert. Une fois arrivé au site celui-ci
8
Christophe
2 janv. 2025
·
A séjourné 3 nuits
Cest un joli hôtel, les chambres sont grandes et le petit jardin avec le bassin bien agréable. Le service est tres bien. Le petit dejeuner meriterait un peu plus de diversité (oeuf et fruits) avec un café. Pas de souci pour se garer. Lacces au centre ville est facile, nous faisions la moitie avec la voiture et le reste a pied. Manque d'insonorisation avec la chambre voisine.
Cest un joli hôtel, les chambres sont grandes et le petit jardin avec le bassin bien agréable. Le service est tres bien. Le petit dejeuner meriterait un peu plus de diversité (oeuf et fruits) avec un café. Pas de souci pour se garer. Lacces au centre ville est facile, nous faisions la moitie avec la voiture et le reste a pied. Manque d'insonorisation avec la chambre voisine.
10
Rogelio
28 mai 2024
·
A séjourné 1 nuit
Bien
Bien
10
Ruben
3 janv. 2024
·
A séjourné 3 nuits
Merida hermosa !
Merida hermosa !
Politiques de l’établissement
Arrivée
Départ
De 15:00 à 20:00
Avant 12:00
Vous avez une question ?
Les réponses instantanées de l'IA sont basées sur les informations de l'hôtel
Prix pour les dates à venir
septembre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
octobre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
Moins cher
Plus cher
Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.
Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
- 2026-09-18: 80.93799534416198USD
- 2026-09-19: 87.78363270721435USD
- 2026-09-20: 87.88783138275146USD
- 2026-09-21: 88.3174843837738USD
- 2026-09-22: 90.08889692802428USD
- 2026-09-23: 89.6399082710266USD
- 2026-09-24: 88.32021907310485USD
- 2026-09-25: 92.07803281517029USD
- 2026-09-26: 89.61228089675903USD
- 2026-09-27: 88.4086932849884USD
- 2026-09-28: 92.31567030601501USD
- 2026-09-29: 93.96823780975342USD
- 2026-09-30: 94.1497878742218USD
- 2026-10-01: 103.70136527023315USD
- 2026-10-02: 103.70136527023315USD
- 2026-10-03: 99.48998752555846USD
- 2026-10-04: 104.19897354812622USD
- 2026-10-05: 102.986182654953USD
- 2026-10-06: 108.20662570266722USD
- 2026-10-07: 104.4165478855133USD
- 2026-10-08: 108.29336443862914USD
- 2026-10-09: 108.29336443862914USD
- 2026-10-10: 108.15687539291382USD
- 2026-10-11: 104.4165478855133USD
- 2026-10-12: 104.4165478855133USD
- 2026-10-13: 104.4165478855133USD
- 2026-10-14: 114.37902988357543USD
- 2026-10-15: 104.4165478855133USD
- 2026-10-16: 104.4165478855133USD
- 2026-10-17: 105.84691311607361USD
- 2026-10-18: 109.02900463371276USD
- 2026-10-19: 101.5558174243927USD
- 2026-10-20: 107.01980559310913USD
- 2026-10-21: 99.97210799560547USD
- 2026-10-22: 104.87312705841063USD
- 2026-10-23: 104.53842562637328USD
- 2026-10-24: 104.83850519027709USD
- 2026-10-25: 99.97210799560547USD
- 2026-10-26: 105.22407009086608USD
- 2026-10-27: 99.97210799560547USD
- 2026-10-28: 104.87312705841063USD
- 2026-10-29: 101.19323443222045USD
- 2026-10-30: NO DATA
- 2026-10-31: 119.26534999122619USD
- 2026-11-01: 133.76504095573424USD
- 2026-11-02: 106.20279962539672USD
- 2026-11-03: 106.20279962539672USD
- 2026-11-04: 105.13173050079345USD
- 2026-11-05: 104.87312705841063USD
- 2026-11-06: 96.45656844520568USD
- 2026-11-07: 97.18558227767944USD
- 2026-11-08: 97.18558227767944USD
- 2026-11-09: 104.83850519027709USD
- 2026-11-10: 96.80896647262573USD
- 2026-11-11: 98.08909909057617USD
- 2026-11-12: 104.53842562637328USD
- 2026-11-13: 101.33550839767456USD
- 2026-11-14: 105.20088658676147USD
- 2026-11-15: 120.89926551132201USD
- 2026-11-16: 104.51823976249695USD
- 2026-11-17: 97.18558227767944USD
- 2026-11-18: 118.98479891395569USD
Vous recevrez un e-mail contenant les instructions d’enregistrement dans un délai de 24 heures précédant votre arrivée. Le personnel de la réception vous accueillera sur place. Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique.
L’enregistrement doit être effectué par une personne âgée d’au moins 18 ans.
- Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
- Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
- Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
- Cet hébergement accepte les cartes de crédit et les espèces
- Des modes de paiement sans espèces sont disponibles
- Cet hébergement comprend le dispositif de sécurité suivant : un extincteur
- Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.
- Piscine accessible de 10 h 00 à 21 h 00.
- Pour les soins spa, les réservations doivent être effectuées en contactant cet hôtel avant votre arrivée, au moyen des coordonnées fournies dans la confirmation de réservation.
- L'hébergement n'accepte les animaux de compagnie que dans certaines chambres. Par ailleurs, la présence d'animaux de compagnie fait l'objet d'autres restrictions et d'un supplément (voir section « Frais »). Si vous souhaitez amener votre animal, veuillez contacter directement l'hébergement au moyen des coordonnées fournies sur la confirmation de réservation.
- Modes de paiement sans espèces disponibles pour toutes les transactions.
- Formalités d'arrivée sans contact et formalités de départ sans contact disponibles.
- Animaux de compagnie : 350 MXN par animal et par nuit
- Les animaux d'assistance ne sont soumis à aucuns frais.
La liste ci-dessus peut ne pas être exhaustive. Les frais et acomptes peuvent être mentionnés hors taxe et sont soumis à modification.
Équipements populaires
Restaurant
Piscine
Chambres non-fumeurs
Service en chambre
Organisation d'excursions
Ménage
Services
Organisation d'excursions
Ménage
Salle de banquet
Coffre-fort
Consigne à bagage
Concierge Services
Activités
Piscine
Jardin
Piscine extérieure
Mobilier d'extérieur
Pool (Seasonal Outdoor)
Terrasse
Général
Service en chambre
Restaurant
Chambres non-fumeurs
Massage
Spa et centre de bien-être
Petit-déjeuner en chambre
Chambre familiale
Beach Sun Loungers
Connexion Internet
Wi-fi gratuit