Sunday Hotel Naala, Downtown Tulum
71 $
/ Nacht
Ø-Preis November
Preise für Sunday Hotel Naala, Downtown Tulum
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71 $
/ Nacht
Ø-Preis November
Monatliche Durchschnittspreise
Bei Sunday Hotel Naala, Downtown Tulum ist Mai mit durchschnittlich 33 $ pro Nacht der günstigste Monat und Januar mit 74 $ der teuerste. Grundlage sind die letzten 12 Monate.
| Monat | Durchschnittspreis |
|---|---|
| Januar | 74 $ |
| Februar | 52 $ |
| März | 42 $ |
| April | 43 $ |
| Mai | 33 $ |
| Juni | 34 $ |
| Juli | 36 $ |
| August | 39 $ |
| September | 69 $ |
| Oktober | 41 $ |
| November | 71 $ |
| Dezember | 67 $ |
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Nov · 71 $
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Am teuersten: Januar (ca. 74 $)
Am günstigsten: Mai (ca. 33 $)
Über diese Unterkunft
Zahlreiche Freizeiteinrichtungen (z. B. Außenpool und Fahrradverleih) lassen keine Langeweile aufkommen. Zu den Highlights, die dieses Hotel bietet, gehören zudem kostenloses WLAN, Unterstützung bei der Tourenplanung/beim Ticketerwerb und e...
Annehmlichkeiten
Zahlreiche Freizeiteinrichtungen (z. B. Außenpool und Fahrradverleih) lassen keine Langeweile aufkommen. Zu den Highlights, die dieses Hotel bietet, gehören zudem kostenloses WLAN, Unterstützung bei der Tourenplanung/beim Ticketerwerb und ein Bankettsaal.
Services der Unterkunft
Zum Angebot gehören eine rund um die Uhr besetzte Rezeption, mehrsprachiges Personal und eine Gepäckaufbewahrung. Der Flughafentransfer (auf Anfrage) ist kostenpflichtig; außerdem gibt es vor Ort Folgendes: Parken ohne Service (kostenpflichtig).
Gastronomie
Dieses Hotel bietet ein Restaurant mit hervorragenden Speisen. Nutz alternativ den Zimmerservice (rund um die Uhr). Deinen Durst kannst du an der Bar/Lounge stillen.
Zimmer
Fühl dich in einem der 95 klimatisierten Zimmer mit Minibar und Flachbildfernseher wie zu Hause. Die Zimmer haben eigene Balkone. Ein WLAN-Internetzugang (kostenlos) ist ebenso verfügbar wie Digitalempfang. Es sind eigene Badezimmer mit Duschen vorhanden, die über kostenlose Toilettenartikel und Haartrockner verfügen.
Lage
Sunday Hotel Naala Tulum besticht durch eine zentrale Lage in Tulum, eine 2-minütige Fahrt von Nationalpark Tulum und 5 Minuten von Maya-Ruinen von Tulum entfernt. Dieses Hotel ist 4,3 km von Strand von Tulum und 17,5 km von Xel-Há Park entfernt.
In der Nähe
Hunab Lifestyle Center(0.2 Meilen)
Jaguar Park(0.2 Meilen)
Dos Aguas Park(1.1 Meilen)
Zugang zum Jaguar-Park(1.4 Meilen)
Nationalpark Tulum(1.4 Meilen)
Jaguar-Aussichtspunkt Tulum(1.4 Meilen)
Krankenhaus von Tulum(1.5 Meilen)
Cenote Calavera(1.6 Meilen)
Tulum-Turm(1.7 Meilen)
SFER IK(1.9 Meilen)
Playa Ruinas(2.1 Meilen)
Maya-Ruinen von Tulum(2.2 Meilen)
Öffentlicher Strand von Las Palmas(2.3 Meilen)
Holistika Kunstspaziergang(2.4 Meilen)
Tempel der Fresken(2.4 Meilen)
Der bevorzugte Flughafen für Sunday Hotel Naala Tulum ist Flughafen Tulum Intl. (TQO)(27.8 Meilen)
Parkmöglichkeiten
Flughafen-Shuttleservice
Restaurant
Pool
Zimmerservice
Informationsschalter für Ausflüge
Lage
Av. Coba S/N, Tulum, Quintana Roo, Tulum, Mexico, Zama, Tulum, Tulum, Bundesstaat Quintana Roo, Mexiko
Hunab Lifestyle Center (0.2 Meilen)
Jaguar Park (0.2 Meilen)
Dos Aguas Park (1.1 Meilen)
Zugang zum Jaguar-Park (1.4 Meilen)
Nationalpark Tulum (1.4 Meilen)
Jaguar-Aussichtspunkt Tulum (1.4 Meilen)
Zimmeroptionen
14
Standard Double with Balcony
Zimmerdetails
1 Großes Doppelbett
Für bis zu 2 Personen
172 ft²
BalkonKlimaanlageWLAN (kostenlos)Eigenes Bad
17
Deluxe-Suite
Zimmerdetails
1 Französisches Doppelbett
Für bis zu 2 Personen
172 ft²
BalkonKlimaanlageWLAN (kostenlos)Eigenes Bad
12
Comfort Suite With View
Zimmerdetails
2 Französische Doppelbetten
Für bis zu 4 Personen
172 ft²
BalkonKlimaanlageWLAN (kostenlos)Eigenes Bad
10
Standard Two Beds
Zimmerdetails
2 Französische Doppelbetten
Für bis zu 4 Personen
172 ft²
BalkonKlimaanlageWLAN (kostenlos)Eigenes Bad
16
Familienzimmer
Zimmerdetails
1 Großes Doppelbett
und 2 Französische Doppelbetten
Für bis zu 6 Personen
172 ft²
BalkonKlimaanlageWLAN (kostenlos)Kühlschrank
Gästebewertungen zu Sunday Hotel Naala, Downtown Tulum
8.7
Fantastisch
Basierend auf 755 verifizierten Bewertungen
Was Gäste sagen
KI-Zusammenfassung aktueller Gästebewertungen
Im Naala Tulum loben Reisende das stilvolle Boho-Design, die günstige Lage in der Nähe von Geschäften und Restaurants sowie die Rooftop-Pools mit Aussicht. Es werden jedoch gemischte Erfahrungen mit dem Frühstück, gelegentliche Wartungs- und Warmwasserprobleme, weiche Matratzen und Lärm durch Bauarbeiten oder das Nachtleben erwähnt.
WeiterlesenWar das hilfreich?
Was Gäste sagen
Im Naala Tulum loben Reisende das stilvolle Boho-Design, die günstige Lage in der Nähe von Geschäften und Restaurants sowie die Rooftop-Pools mit Aussicht. Es werden jedoch gemischte Erfahrungen mit dem Frühstück, gelegentliche Wartungs- und Warmwasserprobleme, weiche Matratzen und Lärm durch Bauarbeiten oder das Nachtleben erwähnt.
Die Zimmer sind modern und oft geräumig, aber der Reinigungsservice kann unregelmäßig sein; einige Gäste berichteten von Flecken auf der Bettwäsche oder versäumten Reinigungen. Der Service ist häufig herzlich und hilfsbereit, obwohl es vereinzelt Beschwerden über langsamen Check-in, Abrechnungsstreitigkeiten oder desinteressierte Rezeptionsmitarbeiter gab. Die Lage ist günstig zur Stadt, aber der Strand ist in der Regel mit dem Taxi oder Fahrrad erreichbar, und das Parken vor Ort ist in der Regel kostenpflichtig. Erwarten Sie einen stilvollen Aufenthalt mit gutem Preis-Leistungs-Verhältnis, einer lebhaften Dachterrasse und einigen kleinen Mängeln.
War das hilfreich?
KI-Zusammenfassung aktueller Gästebewertungen
Ausstattung
Die Rooftop-Pools, Liegen und die Bar/das Restaurant sind ein Highlight mit herrlicher Aussicht, jedoch können die Öffnungszeiten/Zahlung unregelmäßig sein, die Getränkeauswahl begrenzt sein und einige Wartungsarbeiten erforderlich sein (abblätternde Poolfarbe, abgenutzte Sitzmöbel). Die unterirdische Parkgarage ist praktisch, aber in der Regel gebührenpflichtig; Fahrräder und einfache Spa-/Massagedienstleistungen sind verfügbar.
Ähnliche Gästebewertungen
10
Kevin
24. Apr. 2025
·
Aufenthalt für 2 Nächte
Naala seem new and mixes modern and contemporary with a local flare with lots of wood. The hotel is really nice with an awesome rooftop restaurant and pool; these are great places to unwind in the evenings. It's next to convenience stores and walking distance to many restaurants. Rooms are comfortable with cloud soft mattresses. The two bedroom was well appointed with all furniture and appliances. Great location. Bikes available (at a rental cost) for a quick ride. It's a bit of a distance to the beach and other attractions but there's a lovely Selecto Chedrauri couple blocks down.
Naala seem new and mixes modern and contemporary with a local flare with lots of wood. The hotel is really nice with an awesome rooftop restaurant and pool; these are great places to unwind in the evenings. It's next to convenience stores and walking distance to many restaurants. Rooms are comfortable with cloud soft mattresses. The two bedroom was well appointed with all furniture and appliances. Great location. Bikes available (at a rental cost) for a quick ride. It's a bit of a distance to the beach and other attractions but there's a lovely Selecto Chedrauri couple blocks down.
8
KayRachel
18. Okt. 2025
·
Aufenthalt für 3 Nächte
It was a nice hotel. The cons are wish the water is warm when taking a shower it was cold water, one of the rooms the bed sheets has stains, and the pool is nice it just needs to be painted you can see the paint is coming off. The people in the front desk weren’t as welcoming:(
It was a nice hotel. The cons are wish the water is warm when taking a shower it was cold water, one of the rooms the bed sheets has stains, and the pool is nice it just needs to be painted you can see the paint is coming off. The people in the front desk weren’t as welcoming:(
10
elizabeth
28. Aug. 2025
·
Aufenthalt für 2 Nächte
Lo único malo que nos cobraron el estacionamiento aparte
Lo único malo que nos cobraron el estacionamiento aparte
8
MA
23. Aug. 2025
·
Aufenthalt für eine Nacht
We stayed one night at Naala Tulum. The gardens and lobby area are beautiful, and the room was nice and comfortable. Service was excellent and attentive throughout our stay. However, the little pool area needs an urgent revamp—the sofas are old and outdated, and the pool paint is cracked. For some reason, food and drinks cannot be charged to the room, which is inconvenient. The rooftop restaurant's food was mediocre compared to other options in Tulum. Overall, the hotel feels overrated and pricey given the competition in the area.
We stayed one night at Naala Tulum. The gardens and lobby area are beautiful, and the room was nice and comfortable. Service was excellent and attentive throughout our stay. However, the little pool area needs an urgent revamp—the sofas are old and outdated, and the pool paint is cracked. For some reason, food and drinks cannot be charged to the room, which is inconvenient. The rooftop restaurant's food was mediocre compared to other options in Tulum. Overall, the hotel feels overrated and pricey given the competition in the area.
10
Coates
25. Juli 2025
·
Aufenthalt für 2 Nächte
Lovely garden and rooftop pool area.
Lovely garden and rooftop pool area.
6
Jorge H.
15. Sept. 2025
·
Aufenthalt für eine Nacht
Nice place, roof top and rooms. However, Limited selection of drinks and no available food during the day. This was low season and there are few guests but basic drinks such as more than two type of beers and some available snacks would make it better. Good value for money overall.
Nice place, roof top and rooms. However, Limited selection of drinks and no available food during the day. This was low season and there are few guests but basic drinks such as more than two type of beers and some available snacks would make it better. Good value for money overall.
8
VERONICA
25. Jan. 2025
·
Aufenthalt für eine Nacht
Su ubicación es muy buena, la atencion de la recepcionista fue excelente (no recuerdo bien su nombre) la habitación muy limpia y con lo necesario para estar cómodo. El servicio de spa muy bueno, Alejandro el terapeuta muy bueno. No tiene una cabina como tal de spa, es al.aire libre en el rooftop, pero esta bien.. Los contras: Si padeces de dolor lumbar o espalda, los colchones son sjmamente suaves asi que es un poco dificl eatar comodo. La comida del restaurante no es buena, no tiene sabor y no hay mucha variedad, pero para botanear algo si a caso, pues si esta pasable. Las bebidas tampoco son su fierte. Estan muy insipidas y la piñacolada sabia a tetrapak. Y aunque estes hospedado.se te cobra el parking 200 pesos cosa que no lo vi bien, pero pues la ventaja es que tu auto queda seguro en el parking subterráneo del hotel. En general lo recomiendo ai vienes 1 o 2 noches ya que puedes salir a comer beber al centro o aqui a su alrededor hay mucha opcion de comida bebida.
Su ubicación es muy buena, la atencion de la recepcionista fue excelente (no recuerdo bien su nombre) la habitación muy limpia y con lo necesario para estar cómodo. El servicio de spa muy bueno, Alejandro el terapeuta muy bueno. No tiene una cabina como tal de spa, es al.aire libre en el rooftop, pero esta bien.. Los contras: Si padeces de dolor lumbar o espalda, los colchones son sjmamente suaves asi que es un poco dificl eatar comodo. La comida del restaurante no es buena, no tiene sabor y no hay mucha variedad, pero para botanear algo si a caso, pues si esta pasable. Las bebidas tampoco son su fierte. Estan muy insipidas y la piñacolada sabia a tetrapak. Y aunque estes hospedado.se te cobra el parking 200 pesos cosa que no lo vi bien, pero pues la ventaja es que tu auto queda seguro en el parking subterráneo del hotel. En general lo recomiendo ai vienes 1 o 2 noches ya que puedes salir a comer beber al centro o aqui a su alrededor hay mucha opcion de comida bebida.
10
Giany
9. Feb. 2026
·
Aufenthalt für eine Nacht
Room tidy and very clean with a fridge, hotel is on one the main avenue and still very quiet, we were ln the ground floor. Roof top is very nice with 2 pools, 1 bar which happen to be the breakfast area. The breakfast was ok. We would have appreciated
Room tidy and very clean with a fridge, hotel is on one the main avenue and still very quiet, we were ln the ground floor. Roof top is very nice with 2 pools, 1 bar which happen to be the breakfast area. The breakfast was ok. We would have appreciated
10
Colette
23. Okt. 2025
·
Aufenthalt für eine Nacht
Amazing apartment with separate lounge/kitchen. Great bedrooms and comfortable beds. Nice bathrooms. The pool area/restaurant is stunning.
Amazing apartment with separate lounge/kitchen. Great bedrooms and comfortable beds. Nice bathrooms. The pool area/restaurant is stunning.
10
William
25. Mai 2025
·
Aufenthalt für 5 Nächte
I will stick to the basics . Upon arrival greeted at the front desk by Christopher he was terific . He filled us in on everything we had to know .Parking for a small fee under the building was convienent . The Two roof top pools were outstanding . The rooftop restaurant clean and tasty . If you plan on eating breakfast daily at hotel prepay for a better price .The area was quiet and safe . 7 / 11 down the block and many more chain stores plus locally owned nearby . Room clean daily to our satisfaction . Overall the Naala Talum lived up to our expectations . PS our AC worked well .
I will stick to the basics . Upon arrival greeted at the front desk by Christopher he was terific . He filled us in on everything we had to know .Parking for a small fee under the building was convienent . The Two roof top pools were outstanding . The rooftop restaurant clean and tasty . If you plan on eating breakfast daily at hotel prepay for a better price .The area was quiet and safe . 7 / 11 down the block and many more chain stores plus locally owned nearby . Room clean daily to our satisfaction . Overall the Naala Talum lived up to our expectations . PS our AC worked well .
War das hilfreich?
KI-Zusammenfassung aktueller Gästebewertungen
Sauberkeit
Viele Gäste fanden Naala Tulum durchweg sauber, aber der Reinigungsservice kann inkonsistent sein, mit gelegentlichen versäumten Reinigungen, fleckiger Bettwäsche/Handtüchern und sporadischen Gerüchen aus der Sanitäranlage oder nach Wasser.
Ähnliche Gästebewertungen
8
Dawn
9. Sept. 2025
·
Aufenthalt für 3 Nächte
I would recommend this hotel for cleanliness and location. Centrally located to either beach Tulum or street shopping Tulum. Bike rentals or ATV rentals are accessible. We did both. Downfall is no ice unless you go up to the restaurant at top fllor and no early morning coffee provided until 8:00am when they serve breakfast. Room was super clean and bed was extremely comfortable. Great hotel for the price
I would recommend this hotel for cleanliness and location. Centrally located to either beach Tulum or street shopping Tulum. Bike rentals or ATV rentals are accessible. We did both. Downfall is no ice unless you go up to the restaurant at top fllor and no early morning coffee provided until 8:00am when they serve breakfast. Room was super clean and bed was extremely comfortable. Great hotel for the price
8
KayRachel
18. Okt. 2025
·
Aufenthalt für 3 Nächte
It was a nice hotel. The cons are wish the water is warm when taking a shower it was cold water, one of the rooms the bed sheets has stains, and the pool is nice it just needs to be painted you can see the paint is coming off. The people in the front desk weren’t as welcoming:(
It was a nice hotel. The cons are wish the water is warm when taking a shower it was cold water, one of the rooms the bed sheets has stains, and the pool is nice it just needs to be painted you can see the paint is coming off. The people in the front desk weren’t as welcoming:(
8
Werner
7. Nov. 2024
·
Aufenthalt für 2 Nächte
The bathroom sink smells really bad since it's incorrectly installed missing a siphon / p-trap. Not sure if that is only our room 103. The breakfast was very good and with a decent variety of food. Granola, yoghurt, pancakes, cooked to order egg dishes, juice, coffee etc
The bathroom sink smells really bad since it's incorrectly installed missing a siphon / p-trap. Not sure if that is only our room 103. The breakfast was very good and with a decent variety of food. Granola, yoghurt, pancakes, cooked to order egg dishes, juice, coffee etc
6
Sofia
1. Jan. 2023
·
The location is great and i love the spacious room. The hotel has lots of potential however it needs some improvement. I stayed 6 nights and my room was only cleaned once but the sheets were never changed, the second time I asked them to clean our room they said that we left our safe opened so they couldn’t clean it but we were never notified until I called asking why our room wasn’t cleaned. I told them we needed clean towels, toilet paper, bed sheets. He said he was going to send someone to bring them to me but I would have to change the bedsheets myself. Well, only the towels came(their towels are very old and dont look very clean btw), bed sheets and toilet paper never came. Also they don’t have enough pool towels for all guests so you either take them as soon as they get them in the morning or you won’t get them at all. I heard a lot of people complaining about that at the front desk too. At check out they tried to charge me a bunch of items from the minibar which I hadn’t even touched, claiming the housekeeper had to refil them items the day she never came to clean the room!! I refused to pay of course! There were so many people at the front desk complaining about different things at that moment that they just let go of those fake charges.
The location is great and i love the spacious room. The hotel has lots of potential however it needs some improvement. I stayed 6 nights and my room was only cleaned once but the sheets were never changed, the second time I asked them to clean our room they said that we left our safe opened so they couldn’t clean it but we were never notified until I called asking why our room wasn’t cleaned. I told them we needed clean towels, toilet paper, bed sheets. He said he was going to send someone to bring them to me but I would have to change the bedsheets myself. Well, only the towels came(their towels are very old and dont look very clean btw), bed sheets and toilet paper never came. Also they don’t have enough pool towels for all guests so you either take them as soon as they get them in the morning or you won’t get them at all. I heard a lot of people complaining about that at the front desk too. At check out they tried to charge me a bunch of items from the minibar which I hadn’t even touched, claiming the housekeeper had to refil them items the day she never came to clean the room!! I refused to pay of course! There were so many people at the front desk complaining about different things at that moment that they just let go of those fake charges.
10
Boyan
17. Feb. 2023
·
Aufenthalt für 4 Nächte
The place and staff are great. It is really quiet and has a great vibe. The location is fairly close to Zona Hotelera and they have free parking or bikes you can rent. The only issue we had was that towels and bed sheets were always stained and the sewage from the toilet smelled so we has to keep the toilet seat down to lower smell. Regardless, I would still come back and enjoy the place.
The place and staff are great. It is really quiet and has a great vibe. The location is fairly close to Zona Hotelera and they have free parking or bikes you can rent. The only issue we had was that towels and bed sheets were always stained and the sewage from the toilet smelled so we has to keep the toilet seat down to lower smell. Regardless, I would still come back and enjoy the place.
8
Mikel
18. Okt. 2025
·
Aufenthalt für eine Nacht
Un hotel bonito y bien diseñado, con una preciosa piscina en el piso superior. Personal amable y que te deja tu espacio. En el lado malo: faltaban opciones de luces en la habitación, era la del techo o nada (no había luces de cabecera de cama), y la comida dejaba bastante que desear en cuanto a la calidad de los productos (ha sido a única vez que nos han dado guacamole de bote en México). La limpieza también podía haber sido un poco más profunda.
Un hotel bonito y bien diseñado, con una preciosa piscina en el piso superior. Personal amable y que te deja tu espacio. En el lado malo: faltaban opciones de luces en la habitación, era la del techo o nada (no había luces de cabecera de cama), y la comida dejaba bastante que desear en cuanto a la calidad de los productos (ha sido a única vez que nos han dado guacamole de bote en México). La limpieza también podía haber sido un poco más profunda.
10
Tomas
10. Aug. 2025
·
Aufenthalt für eine Nacht
It was a good place to stay, very clean
It was a good place to stay, very clean
10
Lenora
3. Aug. 2025
·
Aufenthalt für 8 Nächte
The atmosphere was very warm and inviting with a lobby area with lots of comfortable seating in a bohemian jungle style. The rooms were clean and had that similar natural bohemian style.
The atmosphere was very warm and inviting with a lobby area with lots of comfortable seating in a bohemian jungle style. The rooms were clean and had that similar natural bohemian style.
8
David
2. Jan. 2025
·
Aufenthalt für 3 Nächte
Solo 1 dia fueron a hacer limpieza.
Solo 1 dia fueron a hacer limpieza.
10
Donna
22. Jan. 2026
·
Aufenthalt für 2 Nächte
Great location. Very clean. Excellent value.
Great location. Very clean. Excellent value.
War das hilfreich?
KI-Zusammenfassung aktueller Gästebewertungen
Zimmer
Die Zimmer sind modern und oft geräumig mit komfortablen Betten, aber andere fanden die Matratzen sehr weich oder klein, die Wände dünn und die Geräuschkulisse von außen störend sowie zeitweise heißes Wasser oder eine schwache Klimaanlage.
Ähnliche Gästebewertungen
6
Susana
12. März 2025
·
Aufenthalt für 2 Nächte
El hotel no es feo, es agradable, pero no te dicen que te van a cobrar $200 diarios por estacionar tu carro, las camas horribles super aguado el colchón e incómodo, las almohadas igual, no descansamos
El hotel no es feo, es agradable, pero no te dicen que te van a cobrar $200 diarios por estacionar tu carro, las camas horribles super aguado el colchón e incómodo, las almohadas igual, no descansamos
10
Kevin
24. Apr. 2025
·
Aufenthalt für 2 Nächte
Naala seem new and mixes modern and contemporary with a local flare with lots of wood. The hotel is really nice with an awesome rooftop restaurant and pool; these are great places to unwind in the evenings. It's next to convenience stores and walking distance to many restaurants. Rooms are comfortable with cloud soft mattresses. The two bedroom was well appointed with all furniture and appliances. Great location. Bikes available (at a rental cost) for a quick ride. It's a bit of a distance to the beach and other attractions but there's a lovely Selecto Chedrauri couple blocks down.
Naala seem new and mixes modern and contemporary with a local flare with lots of wood. The hotel is really nice with an awesome rooftop restaurant and pool; these are great places to unwind in the evenings. It's next to convenience stores and walking distance to many restaurants. Rooms are comfortable with cloud soft mattresses. The two bedroom was well appointed with all furniture and appliances. Great location. Bikes available (at a rental cost) for a quick ride. It's a bit of a distance to the beach and other attractions but there's a lovely Selecto Chedrauri couple blocks down.
4
Anders
4. Jan. 2026
·
Aufenthalt für 4 Nächte
TLDR; Exciting concept, poor implementation, horrible service The concept: a courtyard with its own minijungle surrounded by the actual hotel. All rooms face the courtyard. The breakfast restaurant, the bar and the pool is on the rooftop, overlooking the nearby actual forest. All in brutalistic concrete. Exciting! But the room smelled of mold, when A/C wasn't cranked up. The outdoor area was basically flat concrete, with strewn-out sunbeds, apart from the pool area which on the other hand is cramped. The bar served beer only. The breakfast buffet was half-full of items, at all times. We ended up buying breakfast in the nearby supermarket and eating in our room. AC cranked up. And all that could have still have been ok - if the there had just been beds that worked We were two parents and one tall 17-year old. We travel a lot, always booking double-beds. Which at this hotel meant queen-size beds - and the smallest version of them. Couldn't fit two adults (except for perhaps those first two rosy-eyed weeks of an affair.) We asked front desk for an extra bed, a pull-out couch, or even just a mattress to put on the floor. Didn't exist. Pushed again. We could get a bigger room the next day. But next day: no, room wasn't cleaned. Or wait, management had said no. The answer wavered. I ended up slerping three nights on the floor. (Next hotel, on Cozumel, no problem getting an extra bed. "Of course, señor, we understand if the beds are too small.")
TLDR; Exciting concept, poor implementation, horrible service The concept: a courtyard with its own minijungle surrounded by the actual hotel. All rooms face the courtyard. The breakfast restaurant, the bar and the pool is on the rooftop, overlooking the nearby actual forest. All in brutalistic concrete. Exciting! But the room smelled of mold, when A/C wasn't cranked up. The outdoor area was basically flat concrete, with strewn-out sunbeds, apart from the pool area which on the other hand is cramped. The bar served beer only. The breakfast buffet was half-full of items, at all times. We ended up buying breakfast in the nearby supermarket and eating in our room. AC cranked up. And all that could have still have been ok - if the there had just been beds that worked We were two parents and one tall 17-year old. We travel a lot, always booking double-beds. Which at this hotel meant queen-size beds - and the smallest version of them. Couldn't fit two adults (except for perhaps those first two rosy-eyed weeks of an affair.) We asked front desk for an extra bed, a pull-out couch, or even just a mattress to put on the floor. Didn't exist. Pushed again. We could get a bigger room the next day. But next day: no, room wasn't cleaned. Or wait, management had said no. The answer wavered. I ended up slerping three nights on the floor. (Next hotel, on Cozumel, no problem getting an extra bed. "Of course, señor, we understand if the beds are too small.")
8
Guthrie
23. Mai 2024
·
Aufenthalt für eine Nacht
This property was beautiful. It was a little jungle oasis. The rooftop pool and bar was very nice and had a good chill vibes. My only issue with the property was that that the air conditioning in the room didnt work very well so my sleep was not great due to being hot. the staff was very helpful with all our questions telling us places to go around town and helping us a find a nice beach club.
This property was beautiful. It was a little jungle oasis. The rooftop pool and bar was very nice and had a good chill vibes. My only issue with the property was that that the air conditioning in the room didnt work very well so my sleep was not great due to being hot. the staff was very helpful with all our questions telling us places to go around town and helping us a find a nice beach club.
4
judd
5. Jan. 2025
·
Aufenthalt für 4 Nächte
Terrible mattress. No hot water two mornings and nights. Very load location and getting to the beaches is near impossible without a 50.00 cab ride. Would not go back.
Terrible mattress. No hot water two mornings and nights. Very load location and getting to the beaches is near impossible without a 50.00 cab ride. Would not go back.
6
adan
25. März 2025
·
Aufenthalt für eine Nacht
El hotel en general es muy burno pero el colchón de nuestra habitación estuvo muy feo, pésima la firmeza del colchón. El resto del hotel está muy bien, la atención buena pero no van a dormir bien. Si no les importa la calidad de sueño el hotel es perfecto pero si aprecian dormir bien busquen otra propiedad
El hotel en general es muy burno pero el colchón de nuestra habitación estuvo muy feo, pésima la firmeza del colchón. El resto del hotel está muy bien, la atención buena pero no van a dormir bien. Si no les importa la calidad de sueño el hotel es perfecto pero si aprecian dormir bien busquen otra propiedad
6
Brian
24. Juli 2024
·
Aufenthalt für 2 Nächte
Great hotel and ok location but unfortunately very easy to hear tv from one room to another so a lot of noise from this and difficult to sleep also expensive simple breakfast
Great hotel and ok location but unfortunately very easy to hear tv from one room to another so a lot of noise from this and difficult to sleep also expensive simple breakfast
6
Mehdi
9. Juni 2025
·
Aufenthalt für 4 Nächte
Positif : Personnel sympathique et chambres spacieuses, l'emplacement est aussi bien et à proximité de super marches et restaurants. Négatif : On a été dérangé la deuxième nuit par une boite de nuit en face. On a dû changer de chambre en pleine nuit. La deuxième chambre aussi était bruyante (local technique au sous-sol) Petit déjeuner correcte.
Positif : Personnel sympathique et chambres spacieuses, l'emplacement est aussi bien et à proximité de super marches et restaurants. Négatif : On a été dérangé la deuxième nuit par une boite de nuit en face. On a dû changer de chambre en pleine nuit. La deuxième chambre aussi était bruyante (local technique au sous-sol) Petit déjeuner correcte.
10
Robert
8. März 2024
·
Aufenthalt für 3 Nächte
Great location, just outside of the main busy areas of the rest of Tulum but close enough to either walk or better yet bike around. Clean, modern and basic room, the sheets and bed were a dream to sleep in. Roof top pool was a beautiful place to take in the sunrise and sunset, or take a refreshing dip after being in the warmth of the sun. Lots of great restaurants around and access to the rest of the town. Loved being able to rent a bike just from the lobby. Tulum is an excellent place to visit, this hotel was a great base to explore the area.
Great location, just outside of the main busy areas of the rest of Tulum but close enough to either walk or better yet bike around. Clean, modern and basic room, the sheets and bed were a dream to sleep in. Roof top pool was a beautiful place to take in the sunrise and sunset, or take a refreshing dip after being in the warmth of the sun. Lots of great restaurants around and access to the rest of the town. Loved being able to rent a bike just from the lobby. Tulum is an excellent place to visit, this hotel was a great base to explore the area.
10
Colette
23. Okt. 2025
·
Aufenthalt für eine Nacht
Amazing apartment with separate lounge/kitchen. Great bedrooms and comfortable beds. Nice bathrooms. The pool area/restaurant is stunning.
Amazing apartment with separate lounge/kitchen. Great bedrooms and comfortable beds. Nice bathrooms. The pool area/restaurant is stunning.
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Service
Das Personal wird durchweg als freundlich und hilfsbereit gelobt, insbesondere die Rezeption und das Management. Einige Gäste berichteten jedoch von langsamen oder desinteressierten Check-in, Abrechnungs-/Minibarstreitigkeiten oder Unhöflichkeit des Personals am Pool/im Spa.
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10
Ivana Monique
2. Okt. 2025
·
Aufenthalt für 6 Nächte
the staff were wonderful. they had fantastic price forward excursion suggestions. very nice and helpful. location was very central to shops and good food
the staff were wonderful. they had fantastic price forward excursion suggestions. very nice and helpful. location was very central to shops and good food
6
Furqan
9. Feb. 2024
·
Aufenthalt für 3 Nächte
Everything was just okay other than the massage they offered people were kinda rude in that area that’s all
Everything was just okay other than the massage they offered people were kinda rude in that area that’s all
10
Chad
16. Sept. 2025
·
Aufenthalt für eine Nacht
Wonderful property, especially for the price. The staff was excellent.
Wonderful property, especially for the price. The staff was excellent.
4
Molly
30. Dez. 2025
·
Aufenthalt für 5 Nächte
Personale ved bassenget var veldig uhøflige
Personale ved bassenget var veldig uhøflige
10
Roberta
1. Jan. 2025
·
Aufenthalt für eine Nacht
I had a great time at Naala. Comfortable rooms, friendly staff. I had the pleasure to meet Yssabelle. She was helpful solving all little problems I had during my stay. I strongly recommend this hotel.
I had a great time at Naala. Comfortable rooms, friendly staff. I had the pleasure to meet Yssabelle. She was helpful solving all little problems I had during my stay. I strongly recommend this hotel.
10
Myesha
22. Aug. 2025
·
Aufenthalt für 5 Nächte
Would definitely go back in the future. Christopher was an amazing manager at the property and he went above and beyond for service for us. Only bad thing was I love hot water and there it wasn’t working. Luke warm water was the only option. Being the price, location, service, amenities offered. Rooftop pool, breakfast and more. Truly this place is a steal. Very close to everything and accessible. Would highly recommend to anyone.
Would definitely go back in the future. Christopher was an amazing manager at the property and he went above and beyond for service for us. Only bad thing was I love hot water and there it wasn’t working. Luke warm water was the only option. Being the price, location, service, amenities offered. Rooftop pool, breakfast and more. Truly this place is a steal. Very close to everything and accessible. Would highly recommend to anyone.
6
Sofia
1. Jan. 2023
·
The location is great and i love the spacious room. The hotel has lots of potential however it needs some improvement. I stayed 6 nights and my room was only cleaned once but the sheets were never changed, the second time I asked them to clean our room they said that we left our safe opened so they couldn’t clean it but we were never notified until I called asking why our room wasn’t cleaned. I told them we needed clean towels, toilet paper, bed sheets. He said he was going to send someone to bring them to me but I would have to change the bedsheets myself. Well, only the towels came(their towels are very old and dont look very clean btw), bed sheets and toilet paper never came. Also they don’t have enough pool towels for all guests so you either take them as soon as they get them in the morning or you won’t get them at all. I heard a lot of people complaining about that at the front desk too. At check out they tried to charge me a bunch of items from the minibar which I hadn’t even touched, claiming the housekeeper had to refil them items the day she never came to clean the room!! I refused to pay of course! There were so many people at the front desk complaining about different things at that moment that they just let go of those fake charges.
The location is great and i love the spacious room. The hotel has lots of potential however it needs some improvement. I stayed 6 nights and my room was only cleaned once but the sheets were never changed, the second time I asked them to clean our room they said that we left our safe opened so they couldn’t clean it but we were never notified until I called asking why our room wasn’t cleaned. I told them we needed clean towels, toilet paper, bed sheets. He said he was going to send someone to bring them to me but I would have to change the bedsheets myself. Well, only the towels came(their towels are very old and dont look very clean btw), bed sheets and toilet paper never came. Also they don’t have enough pool towels for all guests so you either take them as soon as they get them in the morning or you won’t get them at all. I heard a lot of people complaining about that at the front desk too. At check out they tried to charge me a bunch of items from the minibar which I hadn’t even touched, claiming the housekeeper had to refil them items the day she never came to clean the room!! I refused to pay of course! There were so many people at the front desk complaining about different things at that moment that they just let go of those fake charges.
8
Jessica
1. Apr. 2025
·
Aufenthalt für 13 Nächte
Överlag ett fint hotell, modernt och fräscht. Dock var det ointresserad personal i receptionen. Behöver bli mer serviceminded! Hälsa när man kommer och vara intresserad av en.
Överlag ett fint hotell, modernt och fräscht. Dock var det ointresserad personal i receptionen. Behöver bli mer serviceminded! Hälsa när man kommer och vara intresserad av en.
10
Jose Ricardo
20. Juli 2025
·
Aufenthalt für 2 Nächte
Todo el personal fue muy amable y atento, algo que realmente se valora. La ubicación es muy conveniente, cerca de muchos restaurantes y opciones para salir. El hotel es muy bonito, con una temática que refleja perfectamente el estilo relajado y natural de Tulum. Durante nuestra estadía hubo algo de ruido por la noche, posiblemente por reparaciones, pero en general no fue algo que afectara significativamente la experiencia. Sin duda, lo recomendaría.
Todo el personal fue muy amable y atento, algo que realmente se valora. La ubicación es muy conveniente, cerca de muchos restaurantes y opciones para salir. El hotel es muy bonito, con una temática que refleja perfectamente el estilo relajado y natural de Tulum. Durante nuestra estadía hubo algo de ruido por la noche, posiblemente por reparaciones, pero en general no fue algo que afectara significativamente la experiencia. Sin duda, lo recomendaría.
10
William
25. Mai 2025
·
Aufenthalt für 5 Nächte
I will stick to the basics . Upon arrival greeted at the front desk by Christopher he was terific . He filled us in on everything we had to know .Parking for a small fee under the building was convienent . The Two roof top pools were outstanding . The rooftop restaurant clean and tasty . If you plan on eating breakfast daily at hotel prepay for a better price .The area was quiet and safe . 7 / 11 down the block and many more chain stores plus locally owned nearby . Room clean daily to our satisfaction . Overall the Naala Talum lived up to our expectations . PS our AC worked well .
I will stick to the basics . Upon arrival greeted at the front desk by Christopher he was terific . He filled us in on everything we had to know .Parking for a small fee under the building was convienent . The Two roof top pools were outstanding . The rooftop restaurant clean and tasty . If you plan on eating breakfast daily at hotel prepay for a better price .The area was quiet and safe . 7 / 11 down the block and many more chain stores plus locally owned nearby . Room clean daily to our satisfaction . Overall the Naala Talum lived up to our expectations . PS our AC worked well .
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Lage
Die Lage ist praktisch zur Stadt mit Geschäften und Restaurants in der Nähe einer Hauptstraße, aber nicht am Strand; um Strände oder Ruinen zu erreichen, ist in der Regel ein Taxi, Fahrrad oder eine Fahrt mit dem Auto erforderlich, und einige Gäste bemängelten Lärm durch Bauarbeiten oder das Nachtleben.
Ähnliche Gästebewertungen
8
Dawn
9. Sept. 2025
·
Aufenthalt für 3 Nächte
I would recommend this hotel for cleanliness and location. Centrally located to either beach Tulum or street shopping Tulum. Bike rentals or ATV rentals are accessible. We did both. Downfall is no ice unless you go up to the restaurant at top fllor and no early morning coffee provided until 8:00am when they serve breakfast. Room was super clean and bed was extremely comfortable. Great hotel for the price
I would recommend this hotel for cleanliness and location. Centrally located to either beach Tulum or street shopping Tulum. Bike rentals or ATV rentals are accessible. We did both. Downfall is no ice unless you go up to the restaurant at top fllor and no early morning coffee provided until 8:00am when they serve breakfast. Room was super clean and bed was extremely comfortable. Great hotel for the price
10
Kevin
24. Apr. 2025
·
Aufenthalt für 2 Nächte
Naala seem new and mixes modern and contemporary with a local flare with lots of wood. The hotel is really nice with an awesome rooftop restaurant and pool; these are great places to unwind in the evenings. It's next to convenience stores and walking distance to many restaurants. Rooms are comfortable with cloud soft mattresses. The two bedroom was well appointed with all furniture and appliances. Great location. Bikes available (at a rental cost) for a quick ride. It's a bit of a distance to the beach and other attractions but there's a lovely Selecto Chedrauri couple blocks down.
Naala seem new and mixes modern and contemporary with a local flare with lots of wood. The hotel is really nice with an awesome rooftop restaurant and pool; these are great places to unwind in the evenings. It's next to convenience stores and walking distance to many restaurants. Rooms are comfortable with cloud soft mattresses. The two bedroom was well appointed with all furniture and appliances. Great location. Bikes available (at a rental cost) for a quick ride. It's a bit of a distance to the beach and other attractions but there's a lovely Selecto Chedrauri couple blocks down.
8
Eunice
22. Juni 2025
·
Aufenthalt für eine Nacht
Not on the beach, economical, near stores and restaurants. Taxi near. Just stayed one nice but liked ambiance, breeze was good, so was food and beverage for $35. Nice.
Not on the beach, economical, near stores and restaurants. Taxi near. Just stayed one nice but liked ambiance, breeze was good, so was food and beverage for $35. Nice.
10
Thomas
9. Dez. 2024
·
Aufenthalt für 4 Nächte
What a great experience. Naala is exactly what it advertises itself as - a 3.5 star hotel with some blemishes but an eagerness to succeed. When we go back to Tulum we will stay at Naala again! The hotel is tucked back off the road. The outdoor lobby is quite welcoming but does show some wear but the front desk service was professional. The courtyard was so relaxing - while you can hear the music from the rooftop, the hammocks and waterfalls make it a perfect place to chill before or after your day. We splurged on the "family apartment" as it was not that much more than a single room and gave us a huge amount of space. The patios and balconies are a little light on furniture, so glad for the courtyard. Room was clean, beds were wickedly comfortable and showers were strong. We felt safe. There are some good restaurants within 100 yards and downtown is only a 20-minute walk but the best meals we had on our trip were at the Naala rooftop restaurant. Highly recommend. Reasonably priced as well. Salmon was perfect. Breakfast farmers omelet (I got well done) was fantastic. Smoothie was nice - they use ice and agave nectar (order accordingly). Order a drink from the restaurant and bring it to the rooftop pool - plenty of seating. The best part of the roof is the unobstructed view (think sunrise and sunset). You can see the Tulum heritage site and the ocean from the roof. As the hotel does not supply extra water, we were very happy to find an Oxxo and a 7-eleven only steps away
What a great experience. Naala is exactly what it advertises itself as - a 3.5 star hotel with some blemishes but an eagerness to succeed. When we go back to Tulum we will stay at Naala again! The hotel is tucked back off the road. The outdoor lobby is quite welcoming but does show some wear but the front desk service was professional. The courtyard was so relaxing - while you can hear the music from the rooftop, the hammocks and waterfalls make it a perfect place to chill before or after your day. We splurged on the "family apartment" as it was not that much more than a single room and gave us a huge amount of space. The patios and balconies are a little light on furniture, so glad for the courtyard. Room was clean, beds were wickedly comfortable and showers were strong. We felt safe. There are some good restaurants within 100 yards and downtown is only a 20-minute walk but the best meals we had on our trip were at the Naala rooftop restaurant. Highly recommend. Reasonably priced as well. Salmon was perfect. Breakfast farmers omelet (I got well done) was fantastic. Smoothie was nice - they use ice and agave nectar (order accordingly). Order a drink from the restaurant and bring it to the rooftop pool - plenty of seating. The best part of the roof is the unobstructed view (think sunrise and sunset). You can see the Tulum heritage site and the ocean from the roof. As the hotel does not supply extra water, we were very happy to find an Oxxo and a 7-eleven only steps away
8
Jason
27. März 2023
·
Property is beautiful and great location
Property is beautiful and great location
6
Mark
4. Feb. 2025
·
Aufenthalt für 5 Nächte
The hotel was OK. Disappointingly it was not really in walking distance from the beach, the Tulum ruins, or a wide variety of eating establishments. The scale of Tulum is deceptive on a map and as such it requires overpriced taxis or occasional ‘collectivos’ to go pretty much everywhere. The listed drive times noted on the site are not correct. Our room facilities were clean and fine but with mattresses that felt like sleeping on a giant pillow. The rooftop has a pool and a casual restaurant, but our second-floor room just looked out on a semi-abandoned building between the hotel and the street. The strip of alternative Tulum beachside hotels are pricey and private, though you can see gloriously beautiful beaches when you do manage to find decent beach access. But don’t expect to feel like you are really in Mexico while in Tulum.
The hotel was OK. Disappointingly it was not really in walking distance from the beach, the Tulum ruins, or a wide variety of eating establishments. The scale of Tulum is deceptive on a map and as such it requires overpriced taxis or occasional ‘collectivos’ to go pretty much everywhere. The listed drive times noted on the site are not correct. Our room facilities were clean and fine but with mattresses that felt like sleeping on a giant pillow. The rooftop has a pool and a casual restaurant, but our second-floor room just looked out on a semi-abandoned building between the hotel and the street. The strip of alternative Tulum beachside hotels are pricey and private, though you can see gloriously beautiful beaches when you do manage to find decent beach access. But don’t expect to feel like you are really in Mexico while in Tulum.
8
Samuel
1. März 2026
·
Aufenthalt für eine Nacht
Location
Location
8
MARIANA
4. Apr. 2023
·
Aufenthalt für 3 Nächte
Lindo lugar, muy bien ubicado. La construcción de un hotel alado no te deja dormir. Empiezan a trabajar desde las 7am.
Lindo lugar, muy bien ubicado. La construcción de un hotel alado no te deja dormir. Empiezan a trabajar desde las 7am.
8
Arianny
31. Juli 2025
·
Aufenthalt für 2 Nächte
Hotel is great! Swimming pool is great, room are spacious! Location is very closed by convenience stores and restaurants.
Hotel is great! Swimming pool is great, room are spacious! Location is very closed by convenience stores and restaurants.
10
Donna
22. Jan. 2026
·
Aufenthalt für 2 Nächte
Great location. Very clean. Excellent value.
Great location. Very clean. Excellent value.
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KI-Zusammenfassung aktueller Gästebewertungen
Gastronomie
Frühstück und Rooftop-Restaurant sind unterschiedlich: Einige genossen eine angemessene Auswahl, aber viele fanden die Auswahl begrenzt, den Service langsam, die Öffnungszeiten unregelmäßig und die Getränke enttäuschend; manchmal war die Bar/das Restaurant geschlossen oder konnte keine Rechnungen auf die Zimmer buchen.
Ähnliche Gästebewertungen
10
Kevin
24. Apr. 2025
·
Aufenthalt für 2 Nächte
Naala seem new and mixes modern and contemporary with a local flare with lots of wood. The hotel is really nice with an awesome rooftop restaurant and pool; these are great places to unwind in the evenings. It's next to convenience stores and walking distance to many restaurants. Rooms are comfortable with cloud soft mattresses. The two bedroom was well appointed with all furniture and appliances. Great location. Bikes available (at a rental cost) for a quick ride. It's a bit of a distance to the beach and other attractions but there's a lovely Selecto Chedrauri couple blocks down.
Naala seem new and mixes modern and contemporary with a local flare with lots of wood. The hotel is really nice with an awesome rooftop restaurant and pool; these are great places to unwind in the evenings. It's next to convenience stores and walking distance to many restaurants. Rooms are comfortable with cloud soft mattresses. The two bedroom was well appointed with all furniture and appliances. Great location. Bikes available (at a rental cost) for a quick ride. It's a bit of a distance to the beach and other attractions but there's a lovely Selecto Chedrauri couple blocks down.
8
Noelannah
18. März 2024
·
Aufenthalt für 4 Nächte
Had an incredible stay and was about to give 5 stars until the checkout process. Was accused for taking toiletries and items from the room when all of them were in order. Hotel restaurant was expensive for coffee and breakfast. One day was charged for unlimited coffee so assumed the same on our last day there, to find out we were charged over 300 pesos for 4 coffees. Make sure you check with staff on a daily basis what the price is for the food and drink before you order to avoid this as no menu was provided.
Had an incredible stay and was about to give 5 stars until the checkout process. Was accused for taking toiletries and items from the room when all of them were in order. Hotel restaurant was expensive for coffee and breakfast. One day was charged for unlimited coffee so assumed the same on our last day there, to find out we were charged over 300 pesos for 4 coffees. Make sure you check with staff on a daily basis what the price is for the food and drink before you order to avoid this as no menu was provided.
8
MA
23. Aug. 2025
·
Aufenthalt für eine Nacht
We stayed one night at Naala Tulum. The gardens and lobby area are beautiful, and the room was nice and comfortable. Service was excellent and attentive throughout our stay. However, the little pool area needs an urgent revamp—the sofas are old and outdated, and the pool paint is cracked. For some reason, food and drinks cannot be charged to the room, which is inconvenient. The rooftop restaurant's food was mediocre compared to other options in Tulum. Overall, the hotel feels overrated and pricey given the competition in the area.
We stayed one night at Naala Tulum. The gardens and lobby area are beautiful, and the room was nice and comfortable. Service was excellent and attentive throughout our stay. However, the little pool area needs an urgent revamp—the sofas are old and outdated, and the pool paint is cracked. For some reason, food and drinks cannot be charged to the room, which is inconvenient. The rooftop restaurant's food was mediocre compared to other options in Tulum. Overall, the hotel feels overrated and pricey given the competition in the area.
8
Werner
7. Nov. 2024
·
Aufenthalt für 2 Nächte
The bathroom sink smells really bad since it's incorrectly installed missing a siphon / p-trap. Not sure if that is only our room 103. The breakfast was very good and with a decent variety of food. Granola, yoghurt, pancakes, cooked to order egg dishes, juice, coffee etc
The bathroom sink smells really bad since it's incorrectly installed missing a siphon / p-trap. Not sure if that is only our room 103. The breakfast was very good and with a decent variety of food. Granola, yoghurt, pancakes, cooked to order egg dishes, juice, coffee etc
10
Karilu Almeida
30. Aug. 2025
·
Aufenthalt für 3 Nächte
Breakfast was really inconsistent
Breakfast was really inconsistent
6
SHLOMO
22. März 2023
·
Aufenthalt für 2 Nächte
good location, good breakfast with slow service.
good location, good breakfast with slow service.
6
Jorge H.
15. Sept. 2025
·
Aufenthalt für eine Nacht
Nice place, roof top and rooms. However, Limited selection of drinks and no available food during the day. This was low season and there are few guests but basic drinks such as more than two type of beers and some available snacks would make it better. Good value for money overall.
Nice place, roof top and rooms. However, Limited selection of drinks and no available food during the day. This was low season and there are few guests but basic drinks such as more than two type of beers and some available snacks would make it better. Good value for money overall.
4
Magaly
18. Okt. 2025
·
Aufenthalt für 2 Nächte
Très déçue par cet hôtel. À notre arrivée, le personnel nous a indiqué qu’il n’y avait pas d’eau chaude. Ils nous ont donc proposé d’annuler sans frais ou bien de faire avec. Réserver un autre hôtel à la dernière minute ne nous a pas enchanté nous avons donc accepté de rester. Nous avons demandé un remboursement partiel, ce n’était apparemment pas possible car paiement en ligne. Nous avons donc demandé le petit dej offert. Ça été accepté. Quelle fut pas notre surprise quand nous sommes arrivés pour le petit déjeuner. Il n’y avait quasi rien dans le petit déjeuner (uniquement granola confiture miel mais sans pain ni chocolat chaud ni jus d’orange) nous avons donc opté pour des plats à la carte (pan cakes et toast avocat) Le remboursement du petit déjeuner nous a été refusé car nous avions pris à la carte. Mais un petit déjeuner sans à minima du pain ce n’est pas un petit déjeuner. Outre cet incident, les lits étaient inconfortables car matelas très mous. Par ailleurs, nous avions demandé un service de laundry (à régler en extra). Il était convenu que le linge soit prêt sous 24h. Mais 24h plus tard, rien, nous avons du attendre le lendemain matin. L’eau en bouteille est par ailleurs payante alors que dans tous nos autres hôtels au Mexique, c’était inclus dans le prix de la chambre. Bref, nous ne recommandons pas cet hôtel.
Très déçue par cet hôtel. À notre arrivée, le personnel nous a indiqué qu’il n’y avait pas d’eau chaude. Ils nous ont donc proposé d’annuler sans frais ou bien de faire avec. Réserver un autre hôtel à la dernière minute ne nous a pas enchanté nous avons donc accepté de rester. Nous avons demandé un remboursement partiel, ce n’était apparemment pas possible car paiement en ligne. Nous avons donc demandé le petit dej offert. Ça été accepté. Quelle fut pas notre surprise quand nous sommes arrivés pour le petit déjeuner. Il n’y avait quasi rien dans le petit déjeuner (uniquement granola confiture miel mais sans pain ni chocolat chaud ni jus d’orange) nous avons donc opté pour des plats à la carte (pan cakes et toast avocat) Le remboursement du petit déjeuner nous a été refusé car nous avions pris à la carte. Mais un petit déjeuner sans à minima du pain ce n’est pas un petit déjeuner. Outre cet incident, les lits étaient inconfortables car matelas très mous. Par ailleurs, nous avions demandé un service de laundry (à régler en extra). Il était convenu que le linge soit prêt sous 24h. Mais 24h plus tard, rien, nous avons du attendre le lendemain matin. L’eau en bouteille est par ailleurs payante alors que dans tous nos autres hôtels au Mexique, c’était inclus dans le prix de la chambre. Bref, nous ne recommandons pas cet hôtel.
8
Adrien
11. Juli 2025
·
Aufenthalt für 2 Nächte
Apparemment spacieux et agréable pour 5. Jolies piscine en rootftop. Très sympa. En juillet très peu de monde. Plage avec des sargasses. Cenotes dans les environs. Pas du tout proche de la mer. Parking souterrain. Seul bémol, le petit-déjeuner inclus, très basic. Pain toast uniquement est sec, très peu de choix pour les enfants. Boissons sensées être inclus mais il faut payer pour avoir de l’eau plate. Il ferait mieux de le facturer un peu plus cher et qu’il soit un peu plus friendly. Nous avons fait que 2 nuits et heureusement. Pour le reste c’était une jolie découverte.
Apparemment spacieux et agréable pour 5. Jolies piscine en rootftop. Très sympa. En juillet très peu de monde. Plage avec des sargasses. Cenotes dans les environs. Pas du tout proche de la mer. Parking souterrain. Seul bémol, le petit-déjeuner inclus, très basic. Pain toast uniquement est sec, très peu de choix pour les enfants. Boissons sensées être inclus mais il faut payer pour avoir de l’eau plate. Il ferait mieux de le facturer un peu plus cher et qu’il soit un peu plus friendly. Nous avons fait que 2 nuits et heureusement. Pour le reste c’était une jolie découverte.
8
Elizabeth
8. März 2025
·
Aufenthalt für 5 Nächte
Es buen hotel, cómodo. El desayuno que ofrecen para el costo es malo.
Es buen hotel, cómodo. El desayuno que ofrecen para el costo es malo.
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KI-Zusammenfassung aktueller Gästebewertungen
10
celine
7. März 2023
·
Aufenthalt für 6 Nächte
The location is amazing and the staff is really nice and friendly! The pool at the rooftop is really beautiful. Everything was perfect!
The location is amazing and the staff is really nice and friendly! The pool at the rooftop is really beautiful. Everything was perfect!
10
Alex
3. März 2023
·
Aufenthalt für 2 Nächte
Amazing hotel. Fantastic rooftop pool and loungers and hammocks. Never had any problems finding a great spot to sunbathe by the pool. Nice breakfast on the roof as well. Room was huge and really nice with a balcony. Location is ok for access to town or beach. Some good food places right by hotel or a 20 min walk into centro.
Amazing hotel. Fantastic rooftop pool and loungers and hammocks. Never had any problems finding a great spot to sunbathe by the pool. Nice breakfast on the roof as well. Room was huge and really nice with a balcony. Location is ok for access to town or beach. Some good food places right by hotel or a 20 min walk into centro.
10
Justin
26. Feb. 2023
·
Aufenthalt für 4 Nächte
Cool room and overall vibe. Best rooftop view in tulum
Cool room and overall vibe. Best rooftop view in tulum
10
Susana
19. Feb. 2023
·
Aufenthalt für eine Nacht
We could not use the pool, due to the construction. Friendly staff!
We could not use the pool, due to the construction. Friendly staff!
10
Boyan
17. Feb. 2023
·
Aufenthalt für 4 Nächte
The place and staff are great. It is really quiet and has a great vibe. The location is fairly close to Zona Hotelera and they have free parking or bikes you can rent. The only issue we had was that towels and bed sheets were always stained and the sewage from the toilet smelled so we has to keep the toilet seat down to lower smell. Regardless, I would still come back and enjoy the place.
The place and staff are great. It is really quiet and has a great vibe. The location is fairly close to Zona Hotelera and they have free parking or bikes you can rent. The only issue we had was that towels and bed sheets were always stained and the sewage from the toilet smelled so we has to keep the toilet seat down to lower smell. Regardless, I would still come back and enjoy the place.
Richtlinien der Unterkunft
Check-in
Check-out
Von 00:00 bis 00:00
Bis 00:00
Optionale Extras
Zusätzliche kostenpflichtige Dienstleistungen, die Sie anfragen können.
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Preise für kommende Reisedaten
November 2026
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Dezember 2026
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Günstiger
Teurer
Durchschnittl. Preis pro Nacht aus den verfügbaren Tarifen, inkl. Steuern und Gebühren.
Preise in USD für 2 Gäste, täglich aktualisiert.
- 2026-11-01: 109.02082461032867USD
- 2026-11-02: 59.60790408176422USD
- 2026-11-03: 59.60790408176422USD
- 2026-11-04: 61.55928113056183USD
- 2026-11-05: 59.57154501302719USD
- 2026-11-06: 59.57154501302719USD
- 2026-11-07: 58.88374513755798USD
- 2026-11-08: 58.92703096635819USD
- 2026-11-09: 59.60790408176422USD
- 2026-11-10: 61.55928113056183USD
- 2026-11-11: 59.60790408176422USD
- 2026-11-12: 62.23801799549103USD
- 2026-11-13: 61.55928113056183USD
- 2026-11-14: 61.48655871202469USD
- 2026-11-15: 59.60790408176422USD
- 2026-11-16: 61.48655871202469USD
- 2026-11-17: 59.620023771343234USD
- 2026-11-18: 59.620023771343234USD
- 2026-11-19: 59.620023771343234USD
- 2026-11-20: 61.48655871202469USD
- 2026-11-21: 48.59981821781158USD
- 2026-11-22: 45.36677650417328USD
- 2026-11-23: 45.36677650417328USD
- 2026-11-24: 47.34724765766144USD
- 2026-11-25: 54.62218658111572USD
- 2026-11-26: 56.61628435838699USD
- 2026-11-27: 57.6183399502945USD
- 2026-11-28: 60.572012330532075USD
- 2026-11-29: 47.17409149927139USD
- 2026-11-30: 52.04409186487198USD
- 2026-12-01: 49.3168920026207USD
- 2026-12-02: 50.503731120243074USD
- 2026-12-03: 61.48655871202469USD
- 2026-12-04: 72.63919467086792USD
- 2026-12-05: 61.48655871202469USD
- 2026-12-06: 75.65539197738647USD
- 2026-12-07: 48.59981821781158USD
- 2026-12-08: 49.70649014820099USD
- 2026-12-09: 46.34077828971863USD
- 2026-12-10: 46.605724721603394USD
- 2026-12-11: 46.34077828971863USD
- 2026-12-12: 47.433827877388USD
- 2026-12-13: 46.34077828971863USD
- 2026-12-14: 46.34077828971863USD
- 2026-12-15: 51.60599355566025USD
- 2026-12-16: 52.585205394973755USD
- 2026-12-17: 52.60805342863083USD
- 2026-12-18: 59.62245969623566USD
- 2026-12-19: 59.62245969623566USD
- 2026-12-20: 61.48655871202469USD
- 2026-12-21: 77.94168515304565USD
- 2026-12-22: 75.65539197738647USD
- 2026-12-23: 99.71480380565643USD
- 2026-12-24: 99.47175073036193USD
- 2026-12-25: 116.12250891094207USD
- 2026-12-26: 99.47175073036193USD
- 2026-12-27: 142.78326590904237USD
- 2026-12-28: 144.80742103019713USD
- 2026-12-29: 142.78326590904237USD
- 2026-12-30: 187.56248362976075USD
- 2026-12-31: 102.74423815921783USD
- 2027-01-01: 96.17500679809571USD
Die Mitarbeiter der Rezeption heißen dich bei deiner Ankunft willkommen. Von der Unterkunft zur Verfügung gestellte Informationen werden ggf. mit automatischen Übersetzungstools übersetzt.
Der Check-in muss von einer Person durchgeführt werden, die mindestens 18 Jahre alt ist.
- Für zusätzliche Personen fallen möglicherweise Gebühren an, die abhängig von den Bestimmungen der Unterkunft variieren können.
- Beim Check-in werden ggf. ein Lichtbildausweis und eine Kreditkarte oder eine Kaution in bar für unvorhergesehene Aufwendungen verlangt.
- Je nach Verfügbarkeit beim Check-in wird versucht, Sonderwünschen entgegenzukommen, sie können jedoch nicht garantiert werden. Eventuell fallen zusätzliche Gebühren an.
- Diese Unterkunft akzeptiert Kreditkarten, Debitkarten und Bargeld.
- Bargeldlose Transaktionen sind verfügbar
- Diese Unterkunft ist mit Sicherheitseinrichtungen wie Fenstergittern ausgestattet
- Diese Unterkunft verfügt über Außenbereiche wie Balkone oder Terrassen, die möglicherweise nicht für Kinder geeignet sind. Bei Bedenken wende dich am besten vor deiner Ankunft direkt an die Unterkunft, um sicherzustellen, dass dir ein passendes Zimmer zur Verfügung gestellt wird.
- Der Pool ist von 09:00 Uhr bis 21:00 Uhr geöffnet.
- Ein Kind bis 3 Jahre kann im Zimmer der Eltern oder Erziehungsberechtigten kostenlos übernachten, wenn keine zusätzlichen Bettwaren angefordert werden.
- In dieser Unterkunft sind keine Haustiere gestattet, auch keine ausgebildeten Tiere wie z. B. Blindenhunde.
- Es sind bargeldlose Zahlungsmethoden für alle Transaktionen verfügbar.
- Gebühr für den Flughafentransfer: 120 MXN pro Fahrzeug (Einzelfahrkarte), maximale Personenanzahl: 6
- Gebühr für den Flughafentransfer (Preis pro Kind): 120 MXN für eine Einzelfahrkarte
- Parken ohne Parkservice: 200 MXN pro Tag
Die oben aufgeführte Liste enthält vielleicht nicht alle Informationen. Gebühren und Kautionen enthalten eventuell keine Steuern und können sich ändern.
Beliebte Annehmlichkeiten
Parkmöglichkeiten
Flughafen-Shuttleservice
Restaurant
Pool
Zimmerservice
Informationsschalter für Ausflüge
Services
Informationsschalter für Ausflüge
Reinigung
Bankett-Ausstattung
Safe
Fahrradvermietung
Gepäckaufbewahrung
Schnelles Ein- und Auschecken
24-Hour Front Desk
Allgemein
Zimmerservice
Restaurant
Frühstück auf dem Zimmer
Familienzimmer
Beach Sun Loungers
Internet
Kostenloses W-LAN
Aktivitäten
Pool
Garten
Strand (in der Nähe)
Pool im Freien
Pool (Infinity)
Gartenmöbel
Pool (Rooftop)
Pool (Seasonal Outdoor)
Terrasse
Parkmöglichkeiten
Parkmöglichkeiten
Flughafen-Shuttleservice
Parking (Limited)
Parking Onsite