The Pyramid Cancun by Oasis - Gourmet Premium All Inclusive
194 US$
/ noche
Promedio para septiembre
Precios para The Pyramid Cancun by Oasis - Gourmet Premium All Inclusive
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194 US$
/ noche
Promedio para septiembre
Precios medios mensuales
En The Pyramid Cancun by Oasis - Gourmet Premium All Inclusive, los precios por noche son de 194 US$ de media en el mes más barato (septiembre) y de 285 US$ en el mes más caro (marzo), según los últimos 12 meses.
| Mes | Precio medio |
|---|---|
| enero | 243 US$ |
| febrero | 253 US$ |
| marzo | 285 US$ |
| abril | 240 US$ |
| mayo | 221 US$ |
| junio | 223 US$ |
| julio | 229 US$ |
| agosto | 209 US$ |
| septiembre | 194 US$ |
| octubre | 194 US$ |
| noviembre | 198 US$ |
| diciembre | 244 US$ |
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sept · 194 US$
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Más caro: marzo (aprox. 285 US$)
Más barato: septiembre (aprox. 194 US$)
Acerca de esta propiedad
Para un relax sin igual, nada como una visita al spa, que ofrece masajes, tratamientos corporales y tratamientos faciales. Aprovecha las instalaciones recreativas, que incluyen una piscina al aire libre, una pista de tenis al aire libre y b...
Servicios
Para un relax sin igual, nada como una visita al spa, que ofrece masajes, tratamientos corporales y tratamientos faciales. Aprovecha las instalaciones recreativas, que incluyen una piscina al aire libre, una pista de tenis al aire libre y baño turco. Encontrarás también conexión a Internet wifi gratis, servicios de conserjería y servicio de cuidado infantil (de pago).
Servicios empresariales
Tendrás un centro de negocios, tintorería y un servicio de recepción las 24 horas a tu disposición. ¿Estás organizando un evento en Cancún? En este alojamiento tienes a tu disposición 600 metros cuadrados de espacio con centro de conferencias y salas de reuniones. Hay un aparcamiento sin asistencia gratuito disponible.
Comida
Degusta algo de cocina mexicana en Benazuza Adults Only, uno de los 20 restaurantes de este alojamiento. El alojamiento también te ofrece servicio de habitaciones con horario limitado y 2 cafeterías. Si necesitas un buen refresco puedes elegir entre el bar junto a la piscina, 15 bares con salón y 2 bares en la playa. Se ofrece un desayuno bufé gratuito todos los días de 07:00 a 11:00.
Habitaciones
Te sentirás como en tu propia casa en cualquiera de las 320 habitaciones con artículos del minibar gratis y televisión de pantalla plana. Para los momentos de ocio, tienes una por cable. El cuarto de baño está provisto de ducha, secadores de pelo y albornoces. Entre las comodidades, se incluyen caja fuerte, cafetera y tetera y teléfono.
Ubicación
Si decides alojarte en The Pyramid Cancun by Oasis - Gourmet Premium All Inclusive, te encontrarás en una fantástica zona de Cancún (Zona Hotelera) y estarás a menos de cinco minutos en coche de Playa Delfines y Campo de golf Iberostar Cancún. Además, este alojamiento con todo incluido se encuentra a 4 km de Plaza la Isla y a 11,4 km de Playa Langosta.
Qué hay cerca
Sala para eventos Oasis Arena(0.1 millas)
San Miguelito(0.1 millas)
Laguna Nichupté(0.3 millas)
Museo Maya de Cancún(0.4 millas)
Campo de golf Iberostar Cancún(0.5 millas)
Aquaworld(0.5 millas)
Playa Ballenas(1.1 millas)
Playa Delfines(1.4 millas)
Ruinas El Rey(1.5 millas)
Inicio del sendero Zona Arqueológica El Rey(1.8 millas)
Centro Comercial Luxury Avenue(1.9 millas)
Centro comercial Kukulcan Plaza(2.2 millas)
Playa Marlín(2.2 millas)
Playas de la zona hotelera(2.5 millas)
Museo Sensorial del Tequila(2.5 millas)
Cancún, Quintana Roo (CUN-Cancún Intl.)(10.5 millas)
Aeropuerto Internacional de Tulum (TQO)(105.8 millas)
Aparcamiento
Restaurante
Piscina
Centro de negocios
Servicio de habitaciones
Mostrador turístico
Ubicación
Blvd. Kulculcan Km 16.5, Punta Cancún, Avenida Kukulkán, Cancún, Benito Juárez, Estado de Quintana Roo, México
Sala para eventos Oasis Arena (0.1 millas)
San Miguelito (0.1 millas)
Laguna Nichupté (0.3 millas)
Museo Maya de Cancún (0.4 millas)
Campo de golf Iberostar Cancún (0.5 millas)
Aquaworld (0.5 millas)
Opciones de habitación
6
Pyramid Standard
Detalles de la oferta
1 Cama Doble Extragrande
2 Camas Dobles
Capacidad: 3
Aire acondicionadoCamas plegables o supletorias (gratis)Baño privado
8
Pyramid Ocean Front
Detalles de la oferta
1 Cama Doble Extragrande
2 Camas Dobles
Capacidad: 2
Aire acondicionadoCamas plegables o supletorias (gratis)Baño privado
8
Suite Pyramid Master
Detalles de la oferta
1 Cama Doble Extragrande
2 Camas Dobles
Capacidad: 3
Aire acondicionadoCamas plegables o supletorias (gratis)Baño privado
7
Sian Kaan Standard
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
Aire acondicionadoBaño privadoTelevisión
8
Sian Kaan Master Suite
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
Aire acondicionadoBaño privadoTelevisión
7
Suite Pyramid Junior
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 3
Aire acondicionadoCamas plegables o supletorias (gratis)Baño privado
Reseñas de los huéspedes sobre The Pyramid Cancun by Oasis - Gourmet Premium All Inclusive
7.3
Bueno
Basado en 1829 comentarios verificados
¿Quién se queda aquí?
Pareja
47%
Familia
27%
Grupo
24%
Opiniones de los huéspedes
Resumen generado por IA en función de reseñas recientes de los huéspedes.
En The Pyramid Cancun by Oasis - All Inclusive, los huéspedes elogian la ubicación frente a la playa, la gran variedad de restaurantes, los animados espectáculos y las vistas al océano, pero también informan sobre habitaciones anticuadas, problemas de mantenimiento y un servicio inconsistente con un registro lento y dificultad para conseguir reservas para cenar.
Más información¿Te ha sido útil?
Opiniones de los huéspedes
En The Pyramid Cancun by Oasis - All Inclusive, los huéspedes elogian la ubicación frente a la playa, la gran variedad de restaurantes, los animados espectáculos y las vistas al océano, pero también informan sobre habitaciones anticuadas, problemas de mantenimiento y un servicio inconsistente con un registro lento y dificultad para conseguir reservas para cenar.
Las opiniones sobre la limpieza son variadas, con múltiples informes de cucarachas, olores a humedad o moho y un servicio de limpieza que a veces no repone los artículos, aunque algunos huéspedes encontraron las habitaciones muy limpias. El concepto todo incluido se siente restrictivo para algunos debido a los diferentes tipos de pulseras, costos adicionales, largas colas en los bares y buffets, y sombra o tumbonas limitadas; las condiciones de la playa pueden verse afectadas por las algas. Espere un resort grande y animado con mucho que hacer, pero con una calidad y un servicio desiguales.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Instalaciones
Gran resort frente a la playa con múltiples piscinas, entretenimiento nocturno y muchos bares y restaurantes. Los inconvenientes incluyen un número limitado de sombrillas y tumbonas, largas colas en los bares, renovaciones ocasionales y fallas intermitentes del ascensor; las algas también pueden restringir el uso de la playa.
Reseñas de huéspedes relacionadas
8
Antônio bonaparte
30 nov 2025
·
Se alojó 5 noches
O hotel tem uma estrutura muito boa. Acesso direto à praia, boa piscinas e várias opções de bares e restaurantes mas deixa muito a desejar no atendimento. Poucas cadeiras de praia e poucas na piscina que não cabem todos os hóspedes. O atendimento nos bares e petiscos tem filas grandes e lento fazendo perder tempo.
O hotel tem uma estrutura muito boa. Acesso direto à praia, boa piscinas e várias opções de bares e restaurantes mas deixa muito a desejar no atendimento. Poucas cadeiras de praia e poucas na piscina que não cabem todos os hóspedes. O atendimento nos bares e petiscos tem filas grandes e lento fazendo perder tempo.
6
Yovana
26 ago 2025
·
Se alojó 4 noches
The Resort is a bit outdated but loved how hard everyone one is working to keep it clean and preserved. I will have mention this resort does not have umbrellas by the pool, snd its almost impossible to be near the pool with absolutely no cover. The food was delicious and personal working in the restaurants were very polite and helpful. Unfortunately the majority of the bartenders specially at the swim up bar had a horrible attitude and made the experience uncomfortable.
The Resort is a bit outdated but loved how hard everyone one is working to keep it clean and preserved. I will have mention this resort does not have umbrellas by the pool, snd its almost impossible to be near the pool with absolutely no cover. The food was delicious and personal working in the restaurants were very polite and helpful. Unfortunately the majority of the bartenders specially at the swim up bar had a horrible attitude and made the experience uncomfortable.
10
Latonya
11 sept 2025
·
Se alojó 5 noches
We had an amazing time at The Pyramid Cancun! The resort is lively, beautiful, and has everything you need for a fun getaway. The location is perfect right on the beach with stunning views and easy access to the ocean and pool areas. Our room was clean, comfortable, and had a great view. The staff was friendly and helpful throughout our stay. We especially appreciated how many restaurant options there were everything from buffets to more upscale dining, and most meals were better than expected for an all-inclusive. Make sure to book the specialty restaurants early! The entertainment was nonstop pool parties, live music, beach events there was always something going on. It’s definitely more of a party vibe, which we loved. If you're looking for energy and fun, this is the place. The pool and beach were gorgeous, and we never had to go far for a drink or a snack. If you go, I recommend upgrading to the Pyramid level it’s worth it for the extra perks and restaurant access. We’ll definitely come back!
We had an amazing time at The Pyramid Cancun! The resort is lively, beautiful, and has everything you need for a fun getaway. The location is perfect right on the beach with stunning views and easy access to the ocean and pool areas. Our room was clean, comfortable, and had a great view. The staff was friendly and helpful throughout our stay. We especially appreciated how many restaurant options there were everything from buffets to more upscale dining, and most meals were better than expected for an all-inclusive. Make sure to book the specialty restaurants early! The entertainment was nonstop pool parties, live music, beach events there was always something going on. It’s definitely more of a party vibe, which we loved. If you're looking for energy and fun, this is the place. The pool and beach were gorgeous, and we never had to go far for a drink or a snack. If you go, I recommend upgrading to the Pyramid level it’s worth it for the extra perks and restaurant access. We’ll definitely come back!
6
Sarah
31 dic 2025
·
Se alojó 4 noches
Honestly, I was quite disappointed with the stay. There were only two good restaurants and they had no reservations the entire time we were there. The food at the buffets were awful and wait times at other restaurants with mediocre food were over an hour. The elevator was broken and we were on the 6th floor so lots of stair climbing. When we tried to check out, they said we rented a cabana and never did and we had to spend over 30 min disputing this charge that was not ours. Really wish we could get a refund for at least one night!
Honestly, I was quite disappointed with the stay. There were only two good restaurants and they had no reservations the entire time we were there. The food at the buffets were awful and wait times at other restaurants with mediocre food were over an hour. The elevator was broken and we were on the 6th floor so lots of stair climbing. When we tried to check out, they said we rented a cabana and never did and we had to spend over 30 min disputing this charge that was not ours. Really wish we could get a refund for at least one night!
8
Gustavo Eduardo
18 sept 2025
·
Se alojó 7 noches
The lack of umbrellas at the pool and the beach is noticeable, there is not much shade and at times it is necessary.
The lack of umbrellas at the pool and the beach is noticeable, there is not much shade and at times it is necessary.
8
Deidra L
19 sept 2025
·
Se alojó 3 noches
It was plenty of places to seat by the pools and the saunas were awesome> Entertainment was nice also
It was plenty of places to seat by the pools and the saunas were awesome> Entertainment was nice also
8
FERNANDO
26 nov 2025
·
Se alojó 5 noches
La estadía en el hotel fue BUENA. CHECK-IN / CHECK-OUT: Muy rápido (llegamos de noche). Por las tardes veía algo de fila. PLAYA: Excelente: sin piedras ni algas y con colores espectaculares. Lo malo: pocas palapas y camastros, y casi nada de sombra natural. Hay que ir temprano para obtener lugar o llevar buena protección solar. ALBERCA: Amplias y bien distribuidas, aunque todas estaba muy frías. El ambiente es 100% familiar. BEACH CLUB: Solo adultos. Espacio renovado, moderno y con vistas increíbles gracias a sus albercas escalonadas. BARES: Suele haber fila. En el del beach club esperamos ~15 min. Solo permiten 3 vasos por persona, así que lo mejor es llevar termo para mantener la bebida fría y evitar tantas idas. ALCOHOL: El alcohol es de baja calidad, sabe mal. Lo más rescatable es la cerveza y los tragos mezclados. RESTAURANTES (OASIS): Buffets promedio y con fila de ~20 min en horas pico. RESTAURANTES (PYRAMID): Excelentes y estilo gourmet. No hay fila por ser con reservación, pero en alta ocupación puede no haber disponibilidad en todos. CAFETERÍA: Café regular-malo, demasiado jarabe. ENTRETENIMIENTO: Buena variedad de shows y actividades. HABITACIONES Limpias y cuidadas. ÁREAS COMUNES Limpias y cuidadas. Aunque los baños están lejanos, con muchas escaleras y algo viejos. SERVICIO: Mayormente bueno y amable. CONSEJO: El upgrade a Pyramid vale totalmente la pena. La habitación ocean front tiene una vista espectacular, ideal para ver amaneceres.
La estadía en el hotel fue BUENA. CHECK-IN / CHECK-OUT: Muy rápido (llegamos de noche). Por las tardes veía algo de fila. PLAYA: Excelente: sin piedras ni algas y con colores espectaculares. Lo malo: pocas palapas y camastros, y casi nada de sombra natural. Hay que ir temprano para obtener lugar o llevar buena protección solar. ALBERCA: Amplias y bien distribuidas, aunque todas estaba muy frías. El ambiente es 100% familiar. BEACH CLUB: Solo adultos. Espacio renovado, moderno y con vistas increíbles gracias a sus albercas escalonadas. BARES: Suele haber fila. En el del beach club esperamos ~15 min. Solo permiten 3 vasos por persona, así que lo mejor es llevar termo para mantener la bebida fría y evitar tantas idas. ALCOHOL: El alcohol es de baja calidad, sabe mal. Lo más rescatable es la cerveza y los tragos mezclados. RESTAURANTES (OASIS): Buffets promedio y con fila de ~20 min en horas pico. RESTAURANTES (PYRAMID): Excelentes y estilo gourmet. No hay fila por ser con reservación, pero en alta ocupación puede no haber disponibilidad en todos. CAFETERÍA: Café regular-malo, demasiado jarabe. ENTRETENIMIENTO: Buena variedad de shows y actividades. HABITACIONES Limpias y cuidadas. ÁREAS COMUNES Limpias y cuidadas. Aunque los baños están lejanos, con muchas escaleras y algo viejos. SERVICIO: Mayormente bueno y amable. CONSEJO: El upgrade a Pyramid vale totalmente la pena. La habitación ocean front tiene una vista espectacular, ideal para ver amaneceres.
6
Rose
25 ago 2025
·
Se alojó 3 noches
I stayed on the 6th floor and only one elevator was working, which did not always open on the 6th or 1st floors. It was a little frustrating and time consuming. The pool was extremely hot; the pool water did not cool you from the heat and humidity. I rarely give such a poor rating but I needed to say it.
I stayed on the 6th floor and only one elevator was working, which did not always open on the 6th or 1st floors. It was a little frustrating and time consuming. The pool was extremely hot; the pool water did not cool you from the heat and humidity. I rarely give such a poor rating but I needed to say it.
8
ALINE
2 ene 2026
·
Se alojó 3 noches
O quarto é bem limpo, cama muito boa, as comodidades são boas. Localização é longe do centro porém tem ônibus q para na frente do hotel se for o caso. A praia é perfeita. Única coisa q eu não gostei é que os restaurantes com reserva são quase impossíveis pra reservar, e mesmo vc dentro do restaurante deu o horário de fechar eles não querem mais saber de te atender. Espreguiçadeira da praia impossível pegar , pq são poucas tem umas camas de praia porém 1400 pesos para alugar. O hotel tem 3 categorias , não vale a pena vc pagar a mais senunca tem disponibilidade pra te atender pra reservar
O quarto é bem limpo, cama muito boa, as comodidades são boas. Localização é longe do centro porém tem ônibus q para na frente do hotel se for o caso. A praia é perfeita. Única coisa q eu não gostei é que os restaurantes com reserva são quase impossíveis pra reservar, e mesmo vc dentro do restaurante deu o horário de fechar eles não querem mais saber de te atender. Espreguiçadeira da praia impossível pegar , pq são poucas tem umas camas de praia porém 1400 pesos para alugar. O hotel tem 3 categorias , não vale a pena vc pagar a mais senunca tem disponibilidade pra te atender pra reservar
4
Amanda
25 nov 2025
·
Se alojó 7 noches
The website says they have certain things which they absolutely don’t, there is no nightclub, casino, etc. There is no adult side to this hotel at all. Making a reservation for dinner is not ideal. Food was not good. They don’t listen and if you don’t get a do not disturb sign for your room they literally just walk in and the show that they put on is beyond loud, extremely loud. The only thing that saved this trip was the beautiful beach and water. Everything else not so good. I will not stay there again.
The website says they have certain things which they absolutely don’t, there is no nightclub, casino, etc. There is no adult side to this hotel at all. Making a reservation for dinner is not ideal. Food was not good. They don’t listen and if you don’t get a do not disturb sign for your room they literally just walk in and the show that they put on is beyond loud, extremely loud. The only thing that saved this trip was the beautiful beach and water. Everything else not so good. I will not stay there again.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Limpieza
Las opiniones son variadas: varios huéspedes informan sobre cucarachas, moho u olores a humedad, y un servicio de limpieza/reposición inconsistente, mientras que otros encontraron las habitaciones y los terrenos limpios.
Reseñas de huéspedes relacionadas
10
Zoraya
26 jun 2025
·
Se alojó 3 noches
El cuarto que nos tocó, se le metió agua, no estaba tan limpio, el aire no funcionaba y los empleados de ahí son groseros no todos, pero la mayoría de la gente que trabaja ahí es grosero
El cuarto que nos tocó, se le metió agua, no estaba tan limpio, el aire no funcionaba y los empleados de ahí son groseros no todos, pero la mayoría de la gente que trabaja ahí es grosero
4
Melissa
26 jul 2025
·
Se alojó 6 noches
Property needs a facelift ,infested with pest(roaches) had to change room and even then the roaches still popped up crazy things is when they came to treat it they did so while we were in the room, the entire hotel smelled like a burst sewer the swim up bar was unsanitary, the sitting area was filled with mold,the staff didn’t practice proper sanitary behavior and the lines for food were too long for an all inclusive with 8 restaurants the gift shop policy is ridiculous even if the item is un used and still in the original packaging they won’t take it back or exchange it even though it says so on the recipes they over price everything and if you’re not staying at the pyramid you have limited access to a lot of stuff so it wasn’t much of an all inclusive. Also the food choices even though they say rinternational cuisine was all Mexican cuisine. And the roaches were very present in the food halls as well .Breakfast was ok some of the drinks were ok,but the beach that they have on the website is filled with seaweed not swimmable,I’m giving them a 1.5/5 and that’s because of the drinks definitely will not recommend to anyone I know and I’m never going back……
Property needs a facelift ,infested with pest(roaches) had to change room and even then the roaches still popped up crazy things is when they came to treat it they did so while we were in the room, the entire hotel smelled like a burst sewer the swim up bar was unsanitary, the sitting area was filled with mold,the staff didn’t practice proper sanitary behavior and the lines for food were too long for an all inclusive with 8 restaurants the gift shop policy is ridiculous even if the item is un used and still in the original packaging they won’t take it back or exchange it even though it says so on the recipes they over price everything and if you’re not staying at the pyramid you have limited access to a lot of stuff so it wasn’t much of an all inclusive. Also the food choices even though they say rinternational cuisine was all Mexican cuisine. And the roaches were very present in the food halls as well .Breakfast was ok some of the drinks were ok,but the beach that they have on the website is filled with seaweed not swimmable,I’m giving them a 1.5/5 and that’s because of the drinks definitely will not recommend to anyone I know and I’m never going back……
2
Gloria
25 jun 2025
·
Se alojó 5 noches
Si estás pensando en reservar una estancia en este lugar, te recomiendo: Tomar en cuenta las reseñas de este hotel, y leer los comentarios, antes de tomar una decisión. Especialmente en las habitaciones. Rente dos habitaciones con estancia de 5 días, no habían pasaron ni 12 horas para querer salir corriendo de la habitación y preferir dormir en una hamaca. Las Habitaciones se encuentran infestada, y necesitan ser fumigadas; Encontré bichos por todo el cuarto e incluso en las camas, piso, televisor y hielera y teléfono. (cucarachas, termitas y polilla en las puertas de madera y clóset de la habitación). Las habitaciones necesitan de una limpieza exhaustiva, ya que puedes encontrar sociedad, desechos, moho, óxido y bichos sobre: (puertas, camas, paredes, piso, refrigerador, artículos de cama, tasas de baño y lavabo, colchones, tina y paredes de baño). Las habitaciones necesitan Reparaciones: (goteras, grietas, humedad) Son un riesgo para la salud). El edificio necesita reparaciones, hay goteras por todos los pasillos, que resuelven colocando toallas en el piso y retener el agua únicamente. En el techo, puedes ver grietas, incluso partes del techo se pueden caer en cualquier momento, debido al agua acumula por las goteras; Lo que hace un riesgo tanto para huéspedes y los trabajadores. Si no fuera por las habitaciones y deterioro del edificio; Detalles buenos: El personal es amable. La vista del Mar y su color hermoso son impresionantes y dignos de admirar!
Si estás pensando en reservar una estancia en este lugar, te recomiendo: Tomar en cuenta las reseñas de este hotel, y leer los comentarios, antes de tomar una decisión. Especialmente en las habitaciones. Rente dos habitaciones con estancia de 5 días, no habían pasaron ni 12 horas para querer salir corriendo de la habitación y preferir dormir en una hamaca. Las Habitaciones se encuentran infestada, y necesitan ser fumigadas; Encontré bichos por todo el cuarto e incluso en las camas, piso, televisor y hielera y teléfono. (cucarachas, termitas y polilla en las puertas de madera y clóset de la habitación). Las habitaciones necesitan de una limpieza exhaustiva, ya que puedes encontrar sociedad, desechos, moho, óxido y bichos sobre: (puertas, camas, paredes, piso, refrigerador, artículos de cama, tasas de baño y lavabo, colchones, tina y paredes de baño). Las habitaciones necesitan Reparaciones: (goteras, grietas, humedad) Son un riesgo para la salud). El edificio necesita reparaciones, hay goteras por todos los pasillos, que resuelven colocando toallas en el piso y retener el agua únicamente. En el techo, puedes ver grietas, incluso partes del techo se pueden caer en cualquier momento, debido al agua acumula por las goteras; Lo que hace un riesgo tanto para huéspedes y los trabajadores. Si no fuera por las habitaciones y deterioro del edificio; Detalles buenos: El personal es amable. La vista del Mar y su color hermoso son impresionantes y dignos de admirar!
6
Bianca
14 feb 2026
·
Se alojó 2 noches
A localização é boa. O hotel precisa urgentemente de reforma e manutenção. Os quartos possuem bom tamanho mas estão velhos. No banheiro, pela manhã, todos os dias, tinham baratinhas andando na pia. A banheira estava detonada e era uma dificuldade subir o pino do chuveiro. A comida dos restaurantes exclusivos era muito boa, mas a praça da piscina tinha alimentação horrível e a limpeza e apresentação também não era interessante.
A localização é boa. O hotel precisa urgentemente de reforma e manutenção. Os quartos possuem bom tamanho mas estão velhos. No banheiro, pela manhã, todos os dias, tinham baratinhas andando na pia. A banheira estava detonada e era uma dificuldade subir o pino do chuveiro. A comida dos restaurantes exclusivos era muito boa, mas a praça da piscina tinha alimentação horrível e a limpeza e apresentação também não era interessante.
4
JOSE
17 oct 2025
·
Se alojó 2 noches
No limpian las hsbitaciones, hay cucarachas, los empleados muy groseros, la comida muy mala
No limpian las hsbitaciones, hay cucarachas, los empleados muy groseros, la comida muy mala
2
Mallelyn
12 jul 2025
·
Se alojó 3 noches
I never write reviews but I do not want anybody to waste their money here. It was a very unpleasant experience. A very crowded place. They made us do 2 times the huge lines for check in. Very disorganized, employees at front desk very rude and not just us, I witnessed several other guess checking in already complaing. The place smell is musty, very old. Everything was dirty, not even 1 glass door clean, all with thousands of hand prints that I did not even wanted to touch. Food is horrendous. The only thing looked somewhat nice, were some areas of the pool and the same day we arrived I entered pool around 5 pm and when we left at 530 pm someone already had stole my coverup that was less than 20 feet from us. The rooms with very very old furniture, bathroom had draining hole open with no cover and shower faucet was broken and placed on the side of shower to put it in place when you needed to use it. It was that bad that eventhough I had paid 6000 dollars for 3 nights and 2 rooms from Miami on 4th of July weekend, the following morning after we arrived, I booked Hard Rock Hotel through Expedia paying another $2100 and left the property. Hard Rock is another type of property, service and food. Do not waste your money here.
I never write reviews but I do not want anybody to waste their money here. It was a very unpleasant experience. A very crowded place. They made us do 2 times the huge lines for check in. Very disorganized, employees at front desk very rude and not just us, I witnessed several other guess checking in already complaing. The place smell is musty, very old. Everything was dirty, not even 1 glass door clean, all with thousands of hand prints that I did not even wanted to touch. Food is horrendous. The only thing looked somewhat nice, were some areas of the pool and the same day we arrived I entered pool around 5 pm and when we left at 530 pm someone already had stole my coverup that was less than 20 feet from us. The rooms with very very old furniture, bathroom had draining hole open with no cover and shower faucet was broken and placed on the side of shower to put it in place when you needed to use it. It was that bad that eventhough I had paid 6000 dollars for 3 nights and 2 rooms from Miami on 4th of July weekend, the following morning after we arrived, I booked Hard Rock Hotel through Expedia paying another $2100 and left the property. Hard Rock is another type of property, service and food. Do not waste your money here.
2
JOSE
16 oct 2025
·
Se alojó 4 noches
Mal servicio, comida pesima, las habitaciones tenian cucarachas, el aseo lo hacen cada tercer dia
Mal servicio, comida pesima, las habitaciones tenian cucarachas, el aseo lo hacen cada tercer dia
2
Bushra
18 oct 2025
·
Se alojó 4 noches
Was very unclean bed sheets were not changed. Bugs in the room.
Was very unclean bed sheets were not changed. Bugs in the room.
4
KaTiedra
31 jul 2025
·
Se alojó 4 noches
The facilities are old. There was a roach on the cereal in the buffet. I have pictures. There was a cockroach on the bar. I face discrimination at the Coyote Bites restaurant by Hector who refused to sit me. He told me my dress was too short and families were inside. I took a picture of a woman that arrived with cut off shorts and a tub top. The shorts were very short and he seated her. Our room had one large bed made of two. The room was not cleaned upon arrival. The room had empty beer bottles on the balcony and opened water in the fridge.
The facilities are old. There was a roach on the cereal in the buffet. I have pictures. There was a cockroach on the bar. I face discrimination at the Coyote Bites restaurant by Hector who refused to sit me. He told me my dress was too short and families were inside. I took a picture of a woman that arrived with cut off shorts and a tub top. The shorts were very short and he seated her. Our room had one large bed made of two. The room was not cleaned upon arrival. The room had empty beer bottles on the balcony and opened water in the fridge.
2
Gabriela
10 dic 2025
·
Se alojó 3 noches
The ROOM HAD MOLD! On my first night without my child and baby I wanted a hot bath to find mold in the bathtub some parts of the room did too. There is no beach front, even when you purchase the VIP or upgrade from a grand oasis to the pyramid wristband, they only consider nice rooms and treatment if you buy it directly from them, not through agencies, they are very open to let you know that at check in & during your stay. The same way they only provide transportation if you book directly with them. The shows are nice & run every day expect for Sunday or if it rains because they are in the open. The other shows are in the restaurants if you have a reservation, I tried making restaurants reservation as soon as I arrived but couldn't pick because they were full, the lady was helpful and assigned what was available which much wasn't even up for debate. THE BLACK SENS IS CLOSED for construction as well as the Kinky bar isn't there no more as well as the casino, I tried making my reservation while was waiting for a room from 9AM when I arrived till 5PM when I received a room (because the check n is at 3pm & they prioritize the customers who book directly with them. The staff could not find my reservation because I booked with the agency & then couldn't find my check in I had to keep skipping the check in line to ask about room updates. I also had to prove that I paid by emailing my receipt and booking to the check person. There Is a fee for any amenity expect for beach and pool.
The ROOM HAD MOLD! On my first night without my child and baby I wanted a hot bath to find mold in the bathtub some parts of the room did too. There is no beach front, even when you purchase the VIP or upgrade from a grand oasis to the pyramid wristband, they only consider nice rooms and treatment if you buy it directly from them, not through agencies, they are very open to let you know that at check in & during your stay. The same way they only provide transportation if you book directly with them. The shows are nice & run every day expect for Sunday or if it rains because they are in the open. The other shows are in the restaurants if you have a reservation, I tried making restaurants reservation as soon as I arrived but couldn't pick because they were full, the lady was helpful and assigned what was available which much wasn't even up for debate. THE BLACK SENS IS CLOSED for construction as well as the Kinky bar isn't there no more as well as the casino, I tried making my reservation while was waiting for a room from 9AM when I arrived till 5PM when I received a room (because the check n is at 3pm & they prioritize the customers who book directly with them. The staff could not find my reservation because I booked with the agency & then couldn't find my check in I had to keep skipping the check in line to ask about room updates. I also had to prove that I paid by emailing my receipt and booking to the check person. There Is a fee for any amenity expect for beach and pool.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Habitaciones
Las habitaciones son generalmente anticuadas y necesitan mantenimiento, con problemas recurrentes de aire acondicionado, fugas, accesorios sueltos y ruido en los pasillos. Algunas unidades renovadas u con vistas al océano son espaciosas y ofrecen excelentes vistas.
Reseñas de huéspedes relacionadas
6
DEBORAH
22 dic 2025
·
Se alojó 3 noches
The staff was ok. The waitstaff was lacking. The rooms were old and reminded me of Motel 6. Food was good.
The staff was ok. The waitstaff was lacking. The rooms were old and reminded me of Motel 6. Food was good.
4
SHERRON LEE
7 nov 2025
·
Se alojó 5 noches
Room outdated for price, air conditioner didnt work correctly.
Room outdated for price, air conditioner didnt work correctly.
6
Amer
1 dic 2025
·
Se alojó 6 noches
I loved the food, loved the staff. Entertainment was good. Rooms were outdated and staff gave me two rooms on opposite ends of the hotel so our family was split apart and we have little kids. I even called them as soon as I made a reservation and requested rooms to be next to each other. Concrete around the pool is eroded and impossible to walk on without shoes.
I loved the food, loved the staff. Entertainment was good. Rooms were outdated and staff gave me two rooms on opposite ends of the hotel so our family was split apart and we have little kids. I even called them as soon as I made a reservation and requested rooms to be next to each other. Concrete around the pool is eroded and impossible to walk on without shoes.
6
marie
31 dic 2025
·
Se alojó 3 noches
Room needed minor repairs ( bathroom door needed fixing ,shower leak thur glass gixture near sink.
Room needed minor repairs ( bathroom door needed fixing ,shower leak thur glass gixture near sink.
8
Glenn
13 ene 2026
·
Se alojó 1 noche
Vi valde rum Pyramid master havsutsikt. Rummet var fantastiskt. Terrass med solstolar, cabana och bubbelpool. Men däremot omöjligt att få bord på al’a carte restaurangerna. De kvinnliga värdarna på Buffén Tunkul var snorkiga och borde söka ett annat jobb. De manliga servitörerna var däremot mkt service villiga och trevliga. Verkar vara ett problem med den kvinnliga personalen även i incheckning har de dålig attityd. De tycker kanske att de är finare än gästerna eller för fina att ge service. Städerskorna däremot är väldigt trevliga. Så kommer vi tillbaka, nej. Ni bör läxa upp primadonnorna att gästerna betalar deras löner.
Vi valde rum Pyramid master havsutsikt. Rummet var fantastiskt. Terrass med solstolar, cabana och bubbelpool. Men däremot omöjligt att få bord på al’a carte restaurangerna. De kvinnliga värdarna på Buffén Tunkul var snorkiga och borde söka ett annat jobb. De manliga servitörerna var däremot mkt service villiga och trevliga. Verkar vara ett problem med den kvinnliga personalen även i incheckning har de dålig attityd. De tycker kanske att de är finare än gästerna eller för fina att ge service. Städerskorna däremot är väldigt trevliga. Så kommer vi tillbaka, nej. Ni bör läxa upp primadonnorna att gästerna betalar deras löner.
6
David
17 dic 2025
·
Se alojó 6 noches
The room was okay, it wasn’t great. Shower valves were loose and would come off. Showers also leaked a lot of water when showering. Coffee machine didn’t work. Overall staff was great once checked in. The check in process is the worst. There is no order and you could be there first but because they take such a long time to check in the staff would call the other people that have just gotten there instead of guest that have been waiting longer. Each check in must of taken 30 min or longer. The property itself was very nice. Nice pools and bars. Buffets were amazing.
The room was okay, it wasn’t great. Shower valves were loose and would come off. Showers also leaked a lot of water when showering. Coffee machine didn’t work. Overall staff was great once checked in. The check in process is the worst. There is no order and you could be there first but because they take such a long time to check in the staff would call the other people that have just gotten there instead of guest that have been waiting longer. Each check in must of taken 30 min or longer. The property itself was very nice. Nice pools and bars. Buffets were amazing.
2
sharlette
7 oct 2025
·
Se alojó 2 noches
The first night, the ocean was NOT visible; it was a view of a roof and a distant lagoon. We didn't have a spa/jacuzzi on balcony as we paid for. We were only there for 2 nights for a special anniversary celebration. I wanted my partner to experience the Sian Kaan Master suite to it's fullest. But it didn't work as a first impression. The HVAC had a really bad leak in our bedroom so we had towels all over the floor which saturated the beautiful rose petals I thew down that led to the bed. There was no jacuzzi on the balcony and it was a very small balcony. Lastly our tub did NOT drain so we showered with our feet/ankles remaining in the dirty water that would not drain away. Lastly, there was a male urinal in one bathroom that reeked of urine and I gagged every time I went to that restroom. So I had to resort to using the one in the living room at all times. :( Also, ALL the Si'an Kaan inclusive restraurants were booked and we didn't get the ANY of the ones that we wanted to experience until the last night, they booked us for Careyes, but we were no longer in the positive energy after the aweful first night stay. They finally exchanged our room and we were able to experience what we booked for only 5hrs of daylight. VERY sad.
The first night, the ocean was NOT visible; it was a view of a roof and a distant lagoon. We didn't have a spa/jacuzzi on balcony as we paid for. We were only there for 2 nights for a special anniversary celebration. I wanted my partner to experience the Sian Kaan Master suite to it's fullest. But it didn't work as a first impression. The HVAC had a really bad leak in our bedroom so we had towels all over the floor which saturated the beautiful rose petals I thew down that led to the bed. There was no jacuzzi on the balcony and it was a very small balcony. Lastly our tub did NOT drain so we showered with our feet/ankles remaining in the dirty water that would not drain away. Lastly, there was a male urinal in one bathroom that reeked of urine and I gagged every time I went to that restroom. So I had to resort to using the one in the living room at all times. :( Also, ALL the Si'an Kaan inclusive restraurants were booked and we didn't get the ANY of the ones that we wanted to experience until the last night, they booked us for Careyes, but we were no longer in the positive energy after the aweful first night stay. They finally exchanged our room and we were able to experience what we booked for only 5hrs of daylight. VERY sad.
6
Rose
25 ago 2025
·
Se alojó 3 noches
I stayed on the 6th floor and only one elevator was working, which did not always open on the 6th or 1st floors. It was a little frustrating and time consuming. The pool was extremely hot; the pool water did not cool you from the heat and humidity. I rarely give such a poor rating but I needed to say it.
I stayed on the 6th floor and only one elevator was working, which did not always open on the 6th or 1st floors. It was a little frustrating and time consuming. The pool was extremely hot; the pool water did not cool you from the heat and humidity. I rarely give such a poor rating but I needed to say it.
10
Lisa
5 sept 2025
·
Se alojó 7 noches
Tile is commonly used in mexico. The hallways echoed and you could hear people talking and doors closing.
Tile is commonly used in mexico. The hallways echoed and you could hear people talking and doors closing.
6
carlos
21 ago 2025
·
Se alojó 5 noches
The hotel has a great location and the facilities are decent overall, but they need to be updated. The rooms especially need a remodel; the photos on the website didn't match what we actually got. The staff does their job, but they seemed unmotivated and lacked a service-oriented attitude. Like at other places, on your first day they "invite" you to a free breakfast the next morning to learn about their memberships. It's best to just say no right away. The agents they'll put in front of you are professionals and won't take no for an answer. They will always try to find a way to get you to sign contracts that are nearly impossible to cancel. Save yourself the trouble and the wasted time, and just enjoy your vacation.
The hotel has a great location and the facilities are decent overall, but they need to be updated. The rooms especially need a remodel; the photos on the website didn't match what we actually got. The staff does their job, but they seemed unmotivated and lacked a service-oriented attitude. Like at other places, on your first day they "invite" you to a free breakfast the next morning to learn about their memberships. It's best to just say no right away. The agents they'll put in front of you are professionals and won't take no for an answer. They will always try to find a way to get you to sign contracts that are nearly impossible to cancel. Save yourself the trouble and the wasted time, and just enjoy your vacation.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Servicio
El servicio varía ampliamente: se destaca la amabilidad de muchos miembros del personal, pero el registro puede ser lento o desorganizado, las ventas adicionales son comunes y las respuestas a los problemas o los planes de cena son inconsistentes.
Reseñas de huéspedes relacionadas
4
Savanna
20 jul 2025
·
Se alojó 5 noches
First the staff was rude in the check in area, then you have to download a app and reserve your spot for dinner or lunch if you do not want a buffet, but the problem is that you have to do it 24 hours in advance and when you ask for the reservation, somebody will text you back on the app telling you if it’s available or not and if it’s not available, they do not give you the option to switch the time to see what is available. You literally have to pick another time and then they’ll text you again and tell you if it’s available or not that’s ridiculous. I was there five days and literally only got a reservation twice. Otherwise we were stuck eating buffet, chicken nuggets, and pizza horrible horrible. And when I asked the front desk the first day if she could help me reserve something for the first night because we supposedly had to book 24 hours in advance she told me that she couldn’t help me because she had other clients checking in. The kid center does not take any kids under four years old just fyi And if you would like room service, they charge you 300 Mexican pesos for the delivery I know it’s not much but all inclusive should be all inclusive.
First the staff was rude in the check in area, then you have to download a app and reserve your spot for dinner or lunch if you do not want a buffet, but the problem is that you have to do it 24 hours in advance and when you ask for the reservation, somebody will text you back on the app telling you if it’s available or not and if it’s not available, they do not give you the option to switch the time to see what is available. You literally have to pick another time and then they’ll text you again and tell you if it’s available or not that’s ridiculous. I was there five days and literally only got a reservation twice. Otherwise we were stuck eating buffet, chicken nuggets, and pizza horrible horrible. And when I asked the front desk the first day if she could help me reserve something for the first night because we supposedly had to book 24 hours in advance she told me that she couldn’t help me because she had other clients checking in. The kid center does not take any kids under four years old just fyi And if you would like room service, they charge you 300 Mexican pesos for the delivery I know it’s not much but all inclusive should be all inclusive.
2
Josue
10 oct 2025
·
Se alojó 4 noches
My stay at Grand Oasis Cancun was, without exaggeration, one of the most disappointing travel experiences I’ve ever had. From the moment I arrived, it was clear that this property is not maintained to the standards you would expect from a resort of its size or price. The room was dirty—not just overlooked, but neglected—with visible signs of poor cleaning and little attention to detail. Public areas weren’t much better, with trash left around and facilities that looked tired and uncared for. But the worst part of the entire experience was the attitude of the staff. Throughout my stay, I was met with rudeness, unhelpfulness, and in several situations, outright disrespect. At times it felt as though guests were treated as a burden rather than valued customers. Basic courtesy and professionalism—the bare minimum in the hospitality industry—were completely absent. On top of that, there were long lines for everything—check-in, bars, and even restaurants. Drinks were limited per person, which is unacceptable for an all-inclusive resort. There was always a wait, even though I visited in October, which isn’t even a busy season. The property was overcrowded, disorganized, and completely failed to deliver the relaxing experience you expect when booking an all-inclusive stay. What makes this even more disappointing is that a trip to Cancun should be enjoyable and memorable, but instead, this hotel left me frustrated and counting the days until I could leave. For a property that marke
My stay at Grand Oasis Cancun was, without exaggeration, one of the most disappointing travel experiences I’ve ever had. From the moment I arrived, it was clear that this property is not maintained to the standards you would expect from a resort of its size or price. The room was dirty—not just overlooked, but neglected—with visible signs of poor cleaning and little attention to detail. Public areas weren’t much better, with trash left around and facilities that looked tired and uncared for. But the worst part of the entire experience was the attitude of the staff. Throughout my stay, I was met with rudeness, unhelpfulness, and in several situations, outright disrespect. At times it felt as though guests were treated as a burden rather than valued customers. Basic courtesy and professionalism—the bare minimum in the hospitality industry—were completely absent. On top of that, there were long lines for everything—check-in, bars, and even restaurants. Drinks were limited per person, which is unacceptable for an all-inclusive resort. There was always a wait, even though I visited in October, which isn’t even a busy season. The property was overcrowded, disorganized, and completely failed to deliver the relaxing experience you expect when booking an all-inclusive stay. What makes this even more disappointing is that a trip to Cancun should be enjoyable and memorable, but instead, this hotel left me frustrated and counting the days until I could leave. For a property that marke
8
Danny
5 dic 2025
·
Se alojó 7 noches
Rooms were clean, service was very inconsistent and lots of people roaming the property constantly trying to upsale tours, amenities and time shares
Rooms were clean, service was very inconsistent and lots of people roaming the property constantly trying to upsale tours, amenities and time shares
4
JESUS
20 jul 2025
·
Se alojó 1 noche
Prepare yourself for Check In staff that are extremely condescending. We had VIP bracelets and preferred the regular Check In staff when our keys didn't work constantly randomly throughout out stay. Each day, I as waited for my transportation in the morning I witnessed the bell reception greet some people with great excitement and others more like a hassle unwelcomed. It was hectic. Time share presentations is to blame. The potetial buyers were first priority meanwhile other real paying guest were arriving too early from their international origins and thus causing disruption.
Prepare yourself for Check In staff that are extremely condescending. We had VIP bracelets and preferred the regular Check In staff when our keys didn't work constantly randomly throughout out stay. Each day, I as waited for my transportation in the morning I witnessed the bell reception greet some people with great excitement and others more like a hassle unwelcomed. It was hectic. Time share presentations is to blame. The potetial buyers were first priority meanwhile other real paying guest were arriving too early from their international origins and thus causing disruption.
6
Mauricio
17 ago 2025
·
Se alojó 1 noche
El servicio en recepción es muy malo
El servicio en recepción es muy malo
2
Allen
13 oct 2025
·
Se alojó 6 noches
Absolutely do not stay here — health and service concerns, especially for families and pregnant guests. We stayed at this hotel from Saturday to Friday, and I can confidently say this was one of the worst experiences I’ve ever had at any property. I would strongly advise anyone — especially families, young couples, or expectant mothers — to stay far away. From the moment we checked in, the service was dismissive and unwelcoming. It was immediately clear that if you look young or don’t “fit the profile” of their ideal guest, you’re treated as if your presence is an inconvenience. Requests were ignored, questions were met with attitude, and basic hospitality was nonexistent. The situation became even more unacceptable when we noticed an overwhelming musty odor in the room. It wasn’t just unpleasant — it was concerning. We soon discovered mold growing on the towel racks, which had also transferred that foul, moldy smell onto the towels themselves. Imagine trying to dry off with something that smells like it’s been rotting in a damp basement. It's not just gross — it's a serious health hazard, especially for those with allergies, respiratory issues, or in our case, a pregnant guest. Speaking of which, the treatment of my pregnant wife was especially upsetting. On multiple occasions, we requested water or a basic drink service, and we were blatantly ignored — while staff tended to other tables around us. It was dehumanizing to see her sit there, visibly pregnant,
Absolutely do not stay here — health and service concerns, especially for families and pregnant guests. We stayed at this hotel from Saturday to Friday, and I can confidently say this was one of the worst experiences I’ve ever had at any property. I would strongly advise anyone — especially families, young couples, or expectant mothers — to stay far away. From the moment we checked in, the service was dismissive and unwelcoming. It was immediately clear that if you look young or don’t “fit the profile” of their ideal guest, you’re treated as if your presence is an inconvenience. Requests were ignored, questions were met with attitude, and basic hospitality was nonexistent. The situation became even more unacceptable when we noticed an overwhelming musty odor in the room. It wasn’t just unpleasant — it was concerning. We soon discovered mold growing on the towel racks, which had also transferred that foul, moldy smell onto the towels themselves. Imagine trying to dry off with something that smells like it’s been rotting in a damp basement. It's not just gross — it's a serious health hazard, especially for those with allergies, respiratory issues, or in our case, a pregnant guest. Speaking of which, the treatment of my pregnant wife was especially upsetting. On multiple occasions, we requested water or a basic drink service, and we were blatantly ignored — while staff tended to other tables around us. It was dehumanizing to see her sit there, visibly pregnant,
2
Larry
30 jul 2025
·
Se alojó 5 noches
Wow! I don’t usually write bad reviews. It has to be something big for me to do this. Four of us booked a trip 7/26-7/30 to this place which I stay here almost monthly just to add to it. We checked in. No big deal. However my oldest son wasn’t coming and then his prior engagements changed his availability. So I booked a second room for him as there was four of us. I figured we would just split. Anyhow, I messed up and made a mistake. I booked the correct days but wrong month. I tried to get it changed. I offered to pay difference. Offered to cancel and refund and rebook. No no no. So now no place for my son. Ok I get it. I messed the dates up. But can’t we just change the booking? Nope…. Offered to pay fees too. I go to reception because now left with no choices. Book a third reservation. They tell me to wait till end of day in case they resolve it. Nope they didn’t. They did assure me if waited they would let me book a third reservation and there was availability. I listened. Came back that afternoon and nope no rooms. Now WTH am I gonna do. While I sit there them telling me no more rooms. I go on Expedia and book third room. But yep different building than the family. Wow they sure know how to treat guests. Never again.
Wow! I don’t usually write bad reviews. It has to be something big for me to do this. Four of us booked a trip 7/26-7/30 to this place which I stay here almost monthly just to add to it. We checked in. No big deal. However my oldest son wasn’t coming and then his prior engagements changed his availability. So I booked a second room for him as there was four of us. I figured we would just split. Anyhow, I messed up and made a mistake. I booked the correct days but wrong month. I tried to get it changed. I offered to pay difference. Offered to cancel and refund and rebook. No no no. So now no place for my son. Ok I get it. I messed the dates up. But can’t we just change the booking? Nope…. Offered to pay fees too. I go to reception because now left with no choices. Book a third reservation. They tell me to wait till end of day in case they resolve it. Nope they didn’t. They did assure me if waited they would let me book a third reservation and there was availability. I listened. Came back that afternoon and nope no rooms. Now WTH am I gonna do. While I sit there them telling me no more rooms. I go on Expedia and book third room. But yep different building than the family. Wow they sure know how to treat guests. Never again.
4
Jesus
14 dic 2025
·
Se alojó 6 noches
There were some things wrong with the room but the check in process was horrible no cordination and took forever
There were some things wrong with the room but the check in process was horrible no cordination and took forever
6
Daphney
13 dic 2025
·
Se alojó 1 noche
Don't arrive around checkout time, because nobody available to check in guests, as they are busy helping with check outs. I stood in line for 40 minutes with only 2 others ahead of me. The lady who checked us in did not offer any information about the hotel itself, although this was after the checkout rush. We walked around a bit and quickly realized that we should return to ask for a map. I am sure those folks work very hard, so it just slipped her mind. This is otherwise a great place for people of all ages. A lot to explore and a list of activities. I highly recommend The White Box for lunch. Most of the restaurants require a reservation for dinner, but we found out when we showed up. The room was clean and spacious. I would return here.
Don't arrive around checkout time, because nobody available to check in guests, as they are busy helping with check outs. I stood in line for 40 minutes with only 2 others ahead of me. The lady who checked us in did not offer any information about the hotel itself, although this was after the checkout rush. We walked around a bit and quickly realized that we should return to ask for a map. I am sure those folks work very hard, so it just slipped her mind. This is otherwise a great place for people of all ages. A lot to explore and a list of activities. I highly recommend The White Box for lunch. Most of the restaurants require a reservation for dinner, but we found out when we showed up. The room was clean and spacious. I would return here.
6
Braida
22 jul 2025
·
Se alojó 3 noches
check in was smooth until i got into my room and had another couple walk into my room they double booked our rooms when i went to speak to them they gave me attitude like if it was my fault they double booked.
check in was smooth until i got into my room and had another couple walk into my room they double booked our rooms when i went to speak to them they gave me attitude like if it was my fault they double booked.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Ubicación
Ubicación en la Zona Hotelera frente a la playa con fácil acceso a autobuses y atracciones de la zona, además de excelentes vistas al océano. Dentro de los amplios terrenos, espere largas caminatas; el oleaje fuerte o las algas pueden reducir la posibilidad de nadar.
Reseñas de huéspedes relacionadas
10
Mohammed
5 jul 2025
·
Se alojó 7 noches
Great location, clean, lots of food.
Great location, clean, lots of food.
10
Juan Arturo
23 nov 2025
·
Se alojó 4 noches
Our room had an amazing view out to the beach, but resort was huge and therefore took a long walk to restaurants and other areas in the resort. Also, the food at buffets was always the same. There was not much of a variety.
Our room had an amazing view out to the beach, but resort was huge and therefore took a long walk to restaurants and other areas in the resort. Also, the food at buffets was always the same. There was not much of a variety.
8
Makayla
19 jul 2025
·
Se alojó 4 noches
The property is very beautiful. It is very large a lot of great amenities a lot of different activities to keep you occupied during your stay. The food lax seasoning there weren’t many options at the all-inclusive restaurants. The beach was not easily accessible. There was a drop down to get to the shoreline not recommended for young children.
The property is very beautiful. It is very large a lot of great amenities a lot of different activities to keep you occupied during your stay. The food lax seasoning there weren’t many options at the all-inclusive restaurants. The beach was not easily accessible. There was a drop down to get to the shoreline not recommended for young children.
10
Angela
13 jul 2025
·
Se alojó 6 noches
I loved there was something for everyone it was easy to get to not fsr from airport n easy access to get the bus to go to the shopping centers so many food chooses it is a big resort so its a lot of walking the entertainment is more on one side or main lobby area the down everything closes early pool i think was 7 nightlife 12.but overall a nice place.I would go back.
I loved there was something for everyone it was easy to get to not fsr from airport n easy access to get the bus to go to the shopping centers so many food chooses it is a big resort so its a lot of walking the entertainment is more on one side or main lobby area the down everything closes early pool i think was 7 nightlife 12.but overall a nice place.I would go back.
10
renatha
10 jul 2025
·
Se alojó 5 noches
Great location, great food, great staff. Noted that the areas near the airport stink sewer a lot - they say because of seaweed, not sure. The hotel stays in a great area, with no rocks on the beach
Great location, great food, great staff. Noted that the areas near the airport stink sewer a lot - they say because of seaweed, not sure. The hotel stays in a great area, with no rocks on the beach
10
Chandrapaul
2 sept 2025
·
Se alojó 6 noches
Beautiful property ,friendly staff and tons of options for dining.easy access to local transportation
Beautiful property ,friendly staff and tons of options for dining.easy access to local transportation
8
Ye
6 dic 2025
·
Se alojó 6 noches
Overall a good hotel to stay at Cancun. Lots of food options and nice nature environment.
Overall a good hotel to stay at Cancun. Lots of food options and nice nature environment.
10
Samuel
5 sept 2025
·
Se alojó 4 noches
It was a great location - Highly recommended.
It was a great location - Highly recommended.
8
ALINE
2 ene 2026
·
Se alojó 3 noches
O quarto é bem limpo, cama muito boa, as comodidades são boas. Localização é longe do centro porém tem ônibus q para na frente do hotel se for o caso. A praia é perfeita. Única coisa q eu não gostei é que os restaurantes com reserva são quase impossíveis pra reservar, e mesmo vc dentro do restaurante deu o horário de fechar eles não querem mais saber de te atender. Espreguiçadeira da praia impossível pegar , pq são poucas tem umas camas de praia porém 1400 pesos para alugar. O hotel tem 3 categorias , não vale a pena vc pagar a mais senunca tem disponibilidade pra te atender pra reservar
O quarto é bem limpo, cama muito boa, as comodidades são boas. Localização é longe do centro porém tem ônibus q para na frente do hotel se for o caso. A praia é perfeita. Única coisa q eu não gostei é que os restaurantes com reserva são quase impossíveis pra reservar, e mesmo vc dentro do restaurante deu o horário de fechar eles não querem mais saber de te atender. Espreguiçadeira da praia impossível pegar , pq são poucas tem umas camas de praia porém 1400 pesos para alugar. O hotel tem 3 categorias , não vale a pena vc pagar a mais senunca tem disponibilidade pra te atender pra reservar
8
Erick
25 sept 2025
·
Se alojó 1 noche
Property was nice lots of dinning options beach was not swimmable had lots of seaweed we could only use the pools Sept 2025
Property was nice lots of dinning options beach was not swimmable had lots of seaweed we could only use the pools Sept 2025
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Comida
Hay muchas opciones y varios restaurantes reciben elogios, pero los buffets a menudo son mediocres, las reservas pueden ser difíciles, los bares a veces carecen de bebidas congeladas o utilizan licores de menor calidad, y algunos lugares o artículos tienen un costo adicional según el tipo de pulsera.
Reseñas de huéspedes relacionadas
6
Samantha
29 nov 2025
·
Se alojó 4 noches
rooms and food could be improved
rooms and food could be improved
6
Sarah
31 dic 2025
·
Se alojó 4 noches
Honestly, I was quite disappointed with the stay. There were only two good restaurants and they had no reservations the entire time we were there. The food at the buffets were awful and wait times at other restaurants with mediocre food were over an hour. The elevator was broken and we were on the 6th floor so lots of stair climbing. When we tried to check out, they said we rented a cabana and never did and we had to spend over 30 min disputing this charge that was not ours. Really wish we could get a refund for at least one night!
Honestly, I was quite disappointed with the stay. There were only two good restaurants and they had no reservations the entire time we were there. The food at the buffets were awful and wait times at other restaurants with mediocre food were over an hour. The elevator was broken and we were on the 6th floor so lots of stair climbing. When we tried to check out, they said we rented a cabana and never did and we had to spend over 30 min disputing this charge that was not ours. Really wish we could get a refund for at least one night!
10
Jose Rafael Motta
22 jul 2025
·
Se alojó 4 noches
Great place ! Food can be better though
Great place ! Food can be better though
6
Carmen A
1 sept 2025
·
Se alojó 4 noches
Food
Food
8
Yevgeniya B
13 dic 2025
·
Se alojó 7 noches
Clean room, great staff and variety of dinning. Whoever, the restaurants offer very expensive drinks only. The cheapest bottle of wine is $ 105 and up! This is way too much.
Clean room, great staff and variety of dinning. Whoever, the restaurants offer very expensive drinks only. The cheapest bottle of wine is $ 105 and up! This is way too much.
8
Ashley
15 nov 2025
·
Se alojó 3 noches
I wish they mentioned you need to make reservations for ALL fancy restaurants. I didn’t get to eat at any because they were booked out four days in advance
I wish they mentioned you need to make reservations for ALL fancy restaurants. I didn’t get to eat at any because they were booked out four days in advance
10
katherine jane
28 sept 2025
·
Se alojó 7 noches
Best ever. Above and beyond all expectations. Food at the buffet sucks. Grounds are imaculate. Lots of good entertainment and fine dining restaurants that have a dress code so bring your nice clothes. Cabanas rent for $45 a day and come with a waiter. Drinks.... seem watered down cuz the ice melts so fast. The outside bars alcohol is as warm as it is outside temperture so you're not gonna get ice cold drink. It's all inclusive but these people work hard to serve you. Tipping is appropriate. The fine dining restaurants you're going to want to bring $5's for lunch, $10's for dinner and $1's for drinks. I wouldn't give it if they didn't earn it. Dinner reservations for the whole week can be made the first day you're there and they do get booked days in advance. I was there 7 nights and couldn't get into the black hole. Room service menu has few options and no alcohol. Seems like you can't get a drink anywhere before noon. No breakfast memosas. Disappointed menudo wasnt served at the buffet or anywhere, not even on Sunday. Back to the alcohol... bring an insulated bottle to keep your drink cold and they'll mix it in there for
Best ever. Above and beyond all expectations. Food at the buffet sucks. Grounds are imaculate. Lots of good entertainment and fine dining restaurants that have a dress code so bring your nice clothes. Cabanas rent for $45 a day and come with a waiter. Drinks.... seem watered down cuz the ice melts so fast. The outside bars alcohol is as warm as it is outside temperture so you're not gonna get ice cold drink. It's all inclusive but these people work hard to serve you. Tipping is appropriate. The fine dining restaurants you're going to want to bring $5's for lunch, $10's for dinner and $1's for drinks. I wouldn't give it if they didn't earn it. Dinner reservations for the whole week can be made the first day you're there and they do get booked days in advance. I was there 7 nights and couldn't get into the black hole. Room service menu has few options and no alcohol. Seems like you can't get a drink anywhere before noon. No breakfast memosas. Disappointed menudo wasnt served at the buffet or anywhere, not even on Sunday. Back to the alcohol... bring an insulated bottle to keep your drink cold and they'll mix it in there for
6
Magdalena
31 jul 2025
·
Se alojó 3 noches
Nice property but needs updating. If you’re looking for a time on the beach - there was no beach - ocean too rough to try to get in. Food very average (no seafood was offered at the buffet). No frozen drinks available on property. Room - l got the “connecting” room. There was no noice barrier. Coffee maker did not work. I asked twice to have it replaced- never happened- used coffee shop instead. There is “safe” in the room but you need to pay extra for a key!
Nice property but needs updating. If you’re looking for a time on the beach - there was no beach - ocean too rough to try to get in. Food very average (no seafood was offered at the buffet). No frozen drinks available on property. Room - l got the “connecting” room. There was no noice barrier. Coffee maker did not work. I asked twice to have it replaced- never happened- used coffee shop instead. There is “safe” in the room but you need to pay extra for a key!
4
Fernando Martin De La
24 nov 2025
·
Se alojó 7 noches
Food was not the best and was over crowded. Had to reserve restaurants even though we had an upgraded wrist band. Rude staff at snack bars.
Food was not the best and was over crowded. Had to reserve restaurants even though we had an upgraded wrist band. Rude staff at snack bars.
4
Amanda
25 nov 2025
·
Se alojó 7 noches
The website says they have certain things which they absolutely don’t, there is no nightclub, casino, etc. There is no adult side to this hotel at all. Making a reservation for dinner is not ideal. Food was not good. They don’t listen and if you don’t get a do not disturb sign for your room they literally just walk in and the show that they put on is beyond loud, extremely loud. The only thing that saved this trip was the beautiful beach and water. Everything else not so good. I will not stay there again.
The website says they have certain things which they absolutely don’t, there is no nightclub, casino, etc. There is no adult side to this hotel at all. Making a reservation for dinner is not ideal. Food was not good. They don’t listen and if you don’t get a do not disturb sign for your room they literally just walk in and the show that they put on is beyond loud, extremely loud. The only thing that saved this trip was the beautiful beach and water. Everything else not so good. I will not stay there again.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
10
Miguel Ángel
hace 3 semanas
·
Se alojó 1 noche
Nunca me imaginé que por la app el descuento y el nivel de hotel que es, realmente fue muy práctico hacerlo desde aquí, fue excelente y creo que lo voy a volver a hacer
Nunca me imaginé que por la app el descuento y el nivel de hotel que es, realmente fue muy práctico hacerlo desde aquí, fue excelente y creo que lo voy a volver a hacer
10
Maria Veronica
30 jun 2026
·
Se alojó 3 noches
Tengo como 10 años hospedandome en el Oasis Cancun en la Pirámide y acabo de ir por 4 días y las habitaciones al 💯 todos los servicios al 💯 gracias Oasis Cancun
Tengo como 10 años hospedandome en el Oasis Cancun en la Pirámide y acabo de ir por 4 días y las habitaciones al 💯 todos los servicios al 💯 gracias Oasis Cancun
4
Jose Juan
6 jun 2026
·
Se alojó 4 noches
A mí familia en su habitación les robaron cosas personales
A mí familia en su habitación les robaron cosas personales
10
Domingo
18 may 2026
·
Se alojó 3 noches
Muy bonito el ambiente
Muy bonito el ambiente
10
ALEJANDRO
16 may 2026
·
Se alojó 5 noches
Excelente ubicación
Excelente ubicación
Política del establecimiento
Instrucciones para la entrada
Todo lo que necesitas saber para hacer el check-in sin problemas.
Ver másEntrada
Salida
De 15:00 a 00:00
Antes de la(s) 12:00
¿Tienes una pregunta?
Las respuestas instantáneas de IA se basan en la información del hotel.
¿Estás considerando este hotel para tu viaje a Cancún?
¿Cuál es el precio habitual de las habitaciones en The Pyramid Cancun by Oasis - Gourmet Premium All Inclusive?
Durante los próximos 60-90 días, el precio de las habitaciones en The Pyramid Cancun by Oasis - Gourmet Premium All Inclusive en Cancún suele rondar los 211 US$ por noche para dos personas, y oscila entre 211 US$ y 271 US$.
¿Cuándo hay menos gente en The Pyramid Cancun by Oasis - Gourmet Premium All Inclusive?
The Pyramid Cancun by Oasis - Gourmet Premium All Inclusive en Cancún está más tranquilo en agosto, con una demanda que aumenta hacia un pico en septiembre. Espere las condiciones más tranquilas y la mayor disponibilidad a finales del verano.
¿Qué mes tiene las tarifas de habitaciones más bajas en The Pyramid Cancun by Oasis - Gourmet Premium All Inclusive?
Octubre es el mes más barato para alojarse en The Pyramid Cancun by Oasis - Gourmet Premium All Inclusive, con un promedio de 234 US$ por noche; marzo es el más caro, a 340 US$. Los precios más bajos en octubre se deben a que agosto es el mes más tranquilo en cuanto a afluencia de público.
¿Qué atracciones y estilos de viaje se adaptan a The Pyramid Cancun by Oasis - Gourmet Premium All Inclusive?
The Pyramid Cancun by Oasis - Gourmet Premium All Inclusive en Cancún se encuentra cerca de las playas de la Zona Hotelera, la Laguna Nichupté y el Museo Maya de Cancún, lo que lo convierte en una excelente opción para parejas y familias. La combinación del hotel de playa/costa y spa/relajación se adapta a los huéspedes que buscan relajación junto al mar con fácil acceso a los lugares de interés locales.
¿Cómo se compara el precio de The Pyramid Cancun by Oasis - Gourmet Premium All Inclusive con el de hoteles cercanos?
The Pyramid Cancun by Oasis - Gourmet Premium All Inclusive en Cancún es más barato que 15 de 19 hoteles comparables cercanos, con una mediana típica de 267 US$ por noche frente a unos 434 US$ para hoteles similares.
¿Cómo ha variado el precio por noche en The Pyramid Cancun by Oasis - Gourmet Premium All Inclusive en Cancún en comparación con el de las últimas semanas?
El precio actual en The Pyramid Cancun by Oasis - Gourmet Premium All Inclusive en Cancún es de 200 US$ por noche para 2 huéspedes, una tarifa baja para este hotel: aproximadamente un 25 % por debajo de su media de 259 US$ en los últimos 60 días. La mayoría de las noches durante ese período tuvieron un precio comprendido entre 188 US$ y 337 US$.
Precios para las próximas fechas
septiembre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
octubre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
Más barato
Más caro
Precio medio por noche de las ofertas, con impuestos y tarifas.
Precios en USD para 2 huéspedes, actualizados a diario.
- 2026-09-18: 204.50274108886717USD
- 2026-09-19: 193.35760841369628USD
- 2026-09-20: 200.01179046630858USD
- 2026-09-21: 201.42182079315185USD
- 2026-09-22: 200.33515686035156USD
- 2026-09-23: 202.0069758415222USD
- 2026-09-24: 200.01179046630858USD
- 2026-09-25: 202.0441538619995USD
- 2026-09-26: 200.33515686035156USD
- 2026-09-27: 200.9967889022827USD
- 2026-09-28: 203.07250036239623USD
- 2026-09-29: 202.34881731033323USD
- 2026-09-30: 203.07250036239623USD
- 2026-10-01: 202.33880851745604USD
- 2026-10-02: 203.07250036239623USD
- 2026-10-03: 201.42182079315185USD
- 2026-10-04: 201.42182079315185USD
- 2026-10-05: 201.42182079315185USD
- 2026-10-06: 201.42182079315185USD
- 2026-10-07: 201.42182079315185USD
- 2026-10-08: 201.42182079315185USD
- 2026-10-09: 200.92714803695677USD
- 2026-10-10: 201.42182079315185USD
- 2026-10-11: 201.42182079315185USD
- 2026-10-12: 200.92714803695677USD
- 2026-10-13: 201.64225963592529USD
- 2026-10-14: 200.92714803695677USD
- 2026-10-15: 201.42182079315185USD
- 2026-10-16: 200.21201890945434USD
- 2026-10-17: 200.92714803695677USD
- 2026-10-18: 200.92714803695677USD
- 2026-10-19: 201.64225963592529USD
- 2026-10-20: 202.35738876342774USD
- 2026-10-21: 200.92714803695677USD
- 2026-10-22: 200.92714803695677USD
- 2026-10-23: 201.42182079315185USD
- 2026-10-24: 201.42182079315185USD
- 2026-10-25: 199.3433398246765USD
- 2026-10-26: 200.92714803695677USD
- 2026-10-27: 201.42182079315185USD
- 2026-10-28: 200.21201890945434USD
- 2026-10-29: 200.21201890945434USD
- 2026-10-30: 201.64225963592529USD
- 2026-10-31: 199.01063072204587USD
- 2026-11-01: 223.81096460342405USD
- 2026-11-02: 220.38168222427367USD
- 2026-11-03: 223.25413566589353USD
- 2026-11-04: 223.81096460342405USD
- 2026-11-05: 223.24807079315184USD
- 2026-11-06: 223.24807079315184USD
- 2026-11-07: 223.81096460342405USD
- 2026-11-08: 223.24807079315184USD
- 2026-11-09: 223.81096460342405USD
- 2026-11-10: 223.24807079315184USD
- 2026-11-11: 223.81096460342405USD
- 2026-11-12: 223.24807079315184USD
- 2026-11-13: 223.24807079315184USD
- 2026-11-14: 223.81096460342405USD
- 2026-11-15: 223.81096460342405USD
- 2026-11-16: 223.81096460342405USD
- 2026-11-17: 213.08418544769285USD
- 2026-11-18: 213.79929704666137USD
El personal de recepción estará esperando a los huéspedes a su llegada al alojamiento. Durante el registro de entrada, el titular deberá presentar la tarjeta usada para reservar y un documento de identidad oficial con fotografía a su nombre. Cualquier otra gestión habrá de coordinarse con el alojamiento antes de la llegada. Si tienes dudas, ponte en contacto con el alojamiento a través los datos que aparecen en la confirmación de la reserva. La información proporcionada por el alojamiento puede traducirse con herramientas de traducción automática. Durante las vacaciones de primavera, este alojamiento exige que los huéspedes menores de 25 años vayan acompañados de sus padres o tutores legales.
El check in debe realizarlo alguien que tenga al menos 18 años.
Se te pedirá que pagues el siguiente depósito totalmente reembolsable.
Spring Break deposit: USD 30 per stay for guests under 25 years old staying between 01 February - 30 April
- Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
- A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito o débito, o un depósito en efectivo, para cubrir los gastos imprevistos.
- No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
- La edad mínima para realizar el registro de entrada durante las vacaciones de primavera es de 25 años.
- El nombre de la tarjeta de crédito utilizada a la llegada para pagar gastos adicionales debe corresponderse con el nombre principal que figura en la reserva de la habitación.
- Este alojamiento acepta tarjetas de crédito y tarjetas de débito. No se aceptan pagos en efectivo.
- Transacciones sin efectivo disponibles
- Entre los elementos de seguridad de este alojamiento, se incluyen los siguientes: extintor, detector de humo, sistema de seguridad y botiquín de primeros auxilios.
- Este alojamiento tiene espacios al aire libre, como balcones, patios o terrazas que pueden no ser adecuados para niños; si tienes alguna duda, te recomendamos contactar con el alojamiento antes de tu llegada para confirmar que puedan hospedarte en una habitación adecuada
- El alojamiento afirma que sigue las medidas de limpieza y desinfección de Protocolos de Limpieza y Salud (Oasis Hotels).
- Las normas culturales y las políticas para huéspedes pueden variar según el país y el alojamiento, que es el que dicta las políticas que aquí se muestran.
- Piscina disponible de 08:00 a 20:00.
- Es necesario reservar con antelación los tratamientos de spa. Las reservas se realizan poniéndose en contacto con el alojamiento antes de la llegada, a través de la información de contacto que figura en la confirmación de la reserva.
- Se ofrece alojamiento gratuito a un máximo de 2 menores de hasta 12 años, siempre que ocupen la misma habitación que sus padres o tutores, utilizando las camas existentes.
- Solo se permite el acceso a las habitaciones a los huéspedes registrados en el hotel.
- La conexión wifi gratuita de las zonas comunes se limita a un máximo de dispositivos: 4.
- Es posible pagar todas las transacciones sin dinero en efectivo.
- Es posible realizar el registro de salida sin contacto personal.
- El registro de salida tardía tiene un coste adicional (sujeto a disponibilidad)
La lista anterior puede estar incompleta. Además, es posible que los impuestos no estén incluidos. Importes sujetos a cambios.
Servicios populares
Aparcamiento
Restaurante
Piscina
Centro de negocios
Servicio de habitaciones
Mostrador turístico
General
Servicio de habitaciones
Restaurante
Sala de vapor
Servicio de masajes
Spa y centro de bienestar
Barbería/Salón de belleza
Tratamientos faciales
Club infantil
Desayuno en la habitación
Beach Sun Loungers
Snack Bar/Deli
Actividades
Piscina
Pistas de tenis
Playa privada
Jardín
Playa (cercana)
Billares
Zona de juegos
Piscina al aire libre
Música en directo
Evening Entertainment
Pool (Seasonal Outdoor)
Ping pong
Fitness Center (nearby)
Servicios
Centro de negocios
Mostrador turístico
Servicio de tintorería
Guardería infantil/Niñera
Servicio de limpieza
Salones para banquetes
Cambio de divisas
Caja fuerte
Cajero automático
Consigna de equipajes
Zona para fumadores
Registros de entrada y salida exprés
Autoservicio de lavandería
24-Hour Front Desk
Bingo
Concierge Services
Aparcamiento
Aparcamiento
Parking Onsite
Internet
WiFi gratuito